On Staturday I ordered an XDA Exec from the O2 website. Today I got an email asking me to call and confirm some security details. Is this normal?
The email looks legit and the telephonist sounded legit, but I'm beginning to wonder...
I suggest you call the help line number on the O2 web site. Credit checks are normally conducted online. Please remember O2 don't like more than 3 Pay Monthly contracts for each address.
I wasn't asked to confirm anything when I called. I strongly recommend you call the O2 helpline.
Checked with O2 CS; it's legit. I should see my Exec in 3 to 5 days.
Phew!
Related
Hi everyone
This is the first time I have posted something on this site so I hope this is usefull to someone.
I have been trying for weeks to get full internet and pop3 e.mail on PAYG O2 . I am now convinced that this is not going to happen after speaking to the O2 tech helpline several times and costing a small fortune. So I have had to take the unwanted step of moving to Orange PAYG. Well what can I say not only is the support from orange the best I have experenced but it has an 0800 number. Anyway having got setup on Orange PAYG and using the settings at the below link I was up and running first time, the instructions are quite long but well worth it, these settings may well have come from this site .
Hope this helps someone
http://www.expansys.com.hk/forumthread.asp?code=106055&thread=144
Hi everyone,
This is my first post. I don't own any Pocket PC yet. I was hoping the HTC Universal would be my first. I had been lurking around this web site for a while now, trying to find a cheaper way of getting an O2 XDA EXEC.
Last night I e-mailed O2's customer support and got a response. They gave me a number to call, although they stated that they don't deliver outside the UK, they gave me a number to further inquire. Maybe if more of us could call, then maybe we could change their minds. I am attaching a copy of the reponse letter so that hopefully some light may shine our way.
Goodluck everyone.
Christian
_____________________________________________________________
Check out the O2 Online Help Centre: www.o2.co.uk/help
Dear Christian,
Thank you for contacting O2 Customer Service.
We do not send O2 phones outside the UK through shipping.
For assistance in this matter, please call our Sales team on 08702 257 879. They are available Monday to Friday 8:30am to 9:00pm and on Saturday 10:00am to 6:00pm. Calls are charged at national rate.
If you need further information about this matter, please reply to this email. For further details about O2, please visit our online Help Centre at:
http://www.o2.co.uk/help
Kind regards,
Ashutosh Evatt
O2 Customer Service.
Important: Please ensure that every time you contact us you include the
following information; Your Date of Birth, Postcode, Mobile Number. We try to resolve your query the first time that you contact us and "Get it Right". If we have not, please reply to this email with the words "Get it Right" in the subject field and we will deal with your response as a matter of priority.
O2 (UK) Limited, Registered Office: 260 Bath Road, Slough, Berkshire SL1 4DX. Registered in England No 1743099.
Hi,
I've ordered an O2 Exec and have an O2 account but the account is managed by Vodafone since they purchased Singlepoint (or SingleIQpoint, as I preferred to call them).
When I called Vodafone to ask whether I could upgrade my account to a 3G one I was told that my existing SIM card in the Exec would allow me to use 3G data speeds (no indication of exact speed) but that video calling would be impossible unless I shifted my account to a full Vodafone one.
Has anyone got any insights as to whether this is accurate or not?
Many thanks!
Case of SingleIQpoint again I fear! Call O2 and get the real story!
Although this may not be of any use, I had a similar experience with a vodafone reseller (who went t#ts up) a few years ago, I think it was with GPRS, I had to get a new SIM from Voda direct.
And as for singlepoint 4u /cauldwell grp, the least said the better!
I'm now stuck in one of those infernal loops where I call 02 who tell me to call Vodafone who tell me to call O2 who... :shock:
I'm now desperately trying to think up some scheme to sort this out.
I've had my Vodafone/SingleIQpoint/O2 account for about 2 years now. If I get the PAC number from another account, can my Vodafone/SingleIQpoint/O2 number be changed to it?
Please help me before my brain escapes through my ear...
@The Doctor, just use the O2 SIM you have and if you can't make video calls complain to O2 and SingleIQpoint. They will have to give you a new O2 SIM if you complain hard enough.
Also threaten to report Singlepoint to OfCom!
Hi there,
I did some searching a few days ago on here, and saw some people saying they had success with HTCGate for unlocking.
So I paid my money and gave them my IMEI and waited... and waited... and ... still waiting, not a peep from them, fired off an email yesterday but no reply.
My HD2 is currently locked to O2 UK, and i'm moving my SIM over to vodafone this week so really need to find somewhere *reliable* online who can unlock it quickly?
Any recommendations from people who've actually had it done?
Many thanks
I used www.unlockitnow.com to unlock my HD2. I was on T-Mobile.
Unlocked code delivered successfully in less than 8 hours.
ccristal
Thanks Ccristal,
Have no ordered one with them, and hopefully will have more luck than the awful service at htcgate.
Where did you buy your HD2 from? If you got it from O2 directly, request an unlocking code from them. It'll take up to 28 days, but is free.
Got my code overnight from www.unlockitnow.com much better than the jokers at htcgate, thanks Ccristal
_Belial said:
Hi there,
I did some searching a few days ago on here, and saw some people saying they had success with HTCGate for unlocking.
So I paid my money and gave them my IMEI and waited... and waited... and ... still waiting, not a peep from them, fired off an email yesterday but no reply.
My HD2 is currently locked to O2 UK, and i'm moving my SIM over to vodafone this week so really need to find somewhere *reliable* online who can unlock it quickly?
Any recommendations from people who've actually had it done?
Many thanks
Click to expand...
Click to collapse
he do the same thing with me in don't have my money back
I went through paypal, put a claim in and they paid me back in a few days, give that a go.
Unlocking Touch pro 2
Hello I am trying to get my sprint TP2 to work on all US GSM services such as T-Mobile and ATT can anyone help me?
Erm, see above ^^ !?
Hi, I used HTCGATE.COM last night, paid at 6pm and was unlocked by 7pm.
The e-mails from them went into my hotmail junk-mail folder - maybe you want to check there? Hope it works out for you either way.
Over the last six weeks or so I have seen a lot of posts suggesting contacting O2 to get the HD2 'SIM unlocked' for free.
I was just wondering if anyone has actually received a code back from O2?
I applied via the online form on O2's website about six weeks ago and am still waiting for a code!
About a week ago I wrote to them asking why I haven't received my code yet (inluding the reference number I received back from them originally).
After about 3 days, they wrote back asking me for additional information (which I had already provided in the online form). I gave them this information and was told that they would submit my request to their Support Team IF I sent them another email requesting them to do it. But that it could take up to 28 days (ie ANOTHER 28 days!) for me to receive my code.
It looks to me as if O2 have no real intention of providing this code are are counting on the fact that most people will give up eventually...
Of course, if other members have received unlock codes back from O2, it could just be that I have been 'unlucky'. Hence my request for others to report back their experiences...
http://forum.xda-developers.com/showthread.php?t=588604
In particular, pay attention to (my) post #133
kai_ said:
http://forum.xda-developers.com/showthread.php?t=588604
In particular, pay attention to (my) post #133
Click to expand...
Click to collapse
Thanks for that, Kai.
I have had the O2 SIM in my HD2 the whole time, so that's not the problem.
However, having read some of the posts on that thread, it struck me that I was never asked to provide my IMEI number!
They don't request it on the 'unlock form' and I'm pretty sure they didn't ask for it when I spoke to the guy on the phone about it.
I'm going to phone them tomorrow to chase them. No doubt they will tell me now that is the reason they could not provide a code!
Are you sure? If I remember correctly, you cannot submit the unlock request form without providing an IMEI number? (It's because of the issue that the HD2 supplies you with a 17 digit IMEI number when you type in *#06# - but the web form will only allow you to enter 15 digitis for the IMEI).
Are you sure you went to the correct place to request your unlock code? It can be found here:
https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset Unlocking Form
johnkst said:
Over the last six weeks or so I have seen a lot of posts suggesting contacting O2 to get the HD2 'SIM unlocked' for free.
I was just wondering if anyone has actually received a code back from O2?
I applied via the online form on O2's website about six weeks ago and am still waiting for a code!
About a week ago I wrote to them asking why I haven't received my code yet (inluding the reference number I received back from them originally).
After about 3 days, they wrote back asking me for additional information (which I had already provided in the online form). I gave them this information and was told that they would submit my request to their Support Team IF I sent them another email requesting them to do it. But that it could take up to 28 days (ie ANOTHER 28 days!) for me to receive my code.
It looks to me as if O2 have no real intention of providing this code are are counting on the fact that most people will give up eventually...
Of course, if other members have received unlock codes back from O2, it could just be that I have been 'unlucky'. Hence my request for others to report back their experiences...
Click to expand...
Click to collapse
I had my iPhone unlocked by them using that unlock request form. It took about 2 weeks before I got an SMS confirming it had been unlocked. The O2 SIM was in the phone the whole time.
kai_ said:
Are you sure? If I remember correctly, you cannot submit the unlock request form without providing an IMEI number? (It's because of the issue that the HD2 supplies you with a 17 digit IMEI number when you type in *#06# - but the web form will only allow you to enter 15 digitis for the IMEI).
Are you sure you went to the correct place to request your unlock code? It can be found here:
https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset Unlocking Form
Click to expand...
Click to collapse
That's definitely the form I used, Kai.
However, I'm not completely sure that I didn't provide the IMEI number. I just don't remember being asked to provide it. It WAS 6 weeks ago after all!
As you can see, it is not requested on the first page of the form, but maybe there was a 2nd page...
Anyway, I'll give them a ring tomorrow and see what excuses they have to make.
I really just wanted to see if it was only me or whether everyone was having the same experience. So "Thank you" to everyone who has replied to say that it worked for them (Well, to you and _Belial, anyway...!)
Satayu Basu - htcgate.com Take care. I payed, I received one code but not working (Invalid unlock code). I am trying to contact them but no answer. So I've lost my 20$ and my vodafone Romania Leo is still locked
O2 dragging their feet on SIM unlock for HD2???
Update 18 Jan...
1. Phoned O2 Customer Service... waited in queue... spoke to agent - was told that system was down, please call back later!
2. Phoned O2 Customer Service... waited in queue... spoke to agent - explained situation... was asked to wait while agent checked notes - agent cut me off!
3. Phoned O2 Customer Service... waited in queue... spoke to agent - explained situation... agent cut me off as soon as I mentioned the word "unlatching" (O2's word for SIM unlocking)!
4. Phoned O2 Customer Service... waited in queue... spoke to agent - explained situation... agent had never heard of 'unlatching'!... talked agent through the whole process... the best the agent could offer was to fill out another request form and advise me that it could take 'up to 28 days' before I receive my code!
It's a good job that a) I don't desperately need my phone unlocked and b) I know that sooner or later it will be available on this forum...
be patient. i received my unlock code off o2 eventually. was more than 28 days but i now have an unlocked HD2 which didn't cost a penny to do. as is mentioned make sure you edit and get the imei right. also it is emailed rather than text to you so make sure you get that right and don't stick a fake one down.
Thanks for that, Optiknerv.
It's interesting that you say you received your code via email as elsewhere I have heard it comes via SMS.
I did fill in my genuine email address on the form and I received a confirmation email to that address afterwards. However, what is interesting is that the third agent I spoke to quoted some email address I've never heard of ([email protected]) as the email address stored on the 'system'. This appears to be some internally generated address from O2 as the xxxxxxxxx is my name followed by about 6 digits! I haven'y got a clue as to how to access this account as it has nothing to do with my 'My O2' account!
I asked him to update my account with my correct address, just in case...
Ok, I got an HD2 via my wifes O2 contract (I am on Orange and she did not want a new phone ), and I want to unlock it to work on any network.
I have filled out the form that o2 provide online (using my wifes details), and have waited about 5 weeks so far, and have not even received so much as a confirmation of receipt. I filled in the form the other day to double check I was not going mad, and still nothing.
I have also tried someone via ebay who said they could unlock the HD2, but they had to refund me.
Other threads on this subject cover all networks, and it seems that people have the most luck with T-Mobile.
What I propose is that ONLY PEOPLE ON O2 reply to this thread, keeping the reply simple, along the lines of whether or not the phone has been successfully unlocked or not, and if it was via O2 or an online company (and who that company was).
So fo me...
Not unlocked yet
Methods tried = O2 form and ebay seller
Cheers
Likewise. I have tried the O2 web form about 6 weeks ago with no feedback since.
I called O2 customer support and they are now doing the request internally (so they say) and will take up to 28 days.
Filled in the O2 web form on 3rd of Jan and received a 8 digit code on 17th of Jan. Followed the instruction by inserting another provider's sim and entering the 8 digit code. My phone now works with O2, t-mobile, vodofone and orange. Have not tried 3 as I do not have a 3 sim.
Can I ask, did you receive any confirmation from O2 that the unlocking process was going ahead? And also, did you have your o2 sim card in the HD2 while waiting for the unlock code?
Thanks
submitted the form like 6 odd weeks ago and nothing back from o2
czar.nik said:
submitted the form like 6 odd weeks ago and nothing back from o2
Click to expand...
Click to collapse
I have been waiting around 6 weeks as well. Heard nothing, no confirmation, nothing. Pathetic.
I am with O2 UK.
I filled in the form in December and received a code after 3 weeks.
Maybe there is a backlog of people requesting unlocking codes??
You are asked to put in an alternative sim card and the phone prompts an unlocking code. After entering I think it reboots. I've only tried it with Orange and it works fine.
if you search on this forum you will find the unlocking company that a lot of people used (including me on O2). There was a complete thread on this.
I'm on O2 and it took a just a couple of weeks. I put my request in 2 times - once each week.
My experience of getting O2 to SIM unlock (or 'unlatch') my phone is pretty dire.
I first applied back at the beginning of December using the online form. After about 3 days I got a phone call and we went through all my details again and I confirmed I wanted my phone 'unlatched'. I was told it could take up to 28 days. I wasn't in a hurry and only really wanted it done 'on principle', so that wasn't a problem. Next day, I received an email confirmation of 'our conversation'.
About January 10th, I realised that nearly 6 weeks had passed and I had not received my code, so I got in touch via the email confirmation address. Several emails later, I was told to contact Customer Service via telephone as the guy I had been talking to could not help me. I did this on January 17th.
The first 2 times I got through, I was cut off as soon as I mentioned 'unlatching'!
The 3rd time, I was put through to a guy who had never heard of 'unlatching' (the O2 term for SIM unlocking). So I had to explain the whole process to him. He said there was no record 'on the system' of me ever having made such a request! Eventually, he found a form on his system that allowed me to apply again to have my phone 'unlatched'. He told me it could take up to 28 days...
I am now half-way through that 28 days and no word as yet of an 'unlatch' code...
My impression is that they are really loathe to do this, though why that is, is a mystery as I have just taken out a new 24 month contract with them, so am obviously going nowhere...
My advice to others would be... pay to get it done if you really need your phone unlocked and need it right away. If, like me, you are just doing it on a point of principle (and with a view to installing non-O2 updates eventually), take your chances with O2, but don't expect it to work first time of asking!