Related
From number of forums I been trough on different web sites my belief is that all the Hermes units have alignment issues.
I think some users use the device very lightly so the alignment issue does not show or some users might not trigger the conditions that cause this problem.
I base this on a fact that some people get the issue after 2 weeks and some get it after day or 2.
Also people who I know that have re-ordered their units, still have alignment issues with new units.
Hermes device builds seam to have the same build issues over and over again:
1. Alignment issue
2. Camera is misaligned to the body of the phone
3. Keyboard only clicks once when closed.
4. Keyboard button problems
There some common hypothesis to the cause of the issue:
1. Tightened screws below the screen (yahh)
2. Digitizer problem
3. Heath from the battery
4. Rubber underneath the screen too thick
REQUEST:
Can anyone after re-aligning the screen can reproduce the alignment issue?
The issue 1:
After some use the screen alignment offsets for 2-3mm to the left.
The issue 2:
After some use the screen alignment offsets for 1cm to the left.
If we can reproduce this problem we might be able to force HTC to provide TyTn's units that actually work.
Forgot to say I am on my second Vario II 632 Series
hmmm, had mine for over 3 weeks now....used it ALOT (went on holiday with the thing) and i aint had any issues AT ALL with it.
If there were issues with ALL the hermes devices they would have been recalled. Besides its seems unlikely there is a fault with both the HERM100 and 200 models!?
mrvanx said:
hmmm, had mine for over 3 weeks now....used it ALOT (went on holiday with the thing) and i aint had any issues AT ALL with it.
If there were issues with ALL the hermes devices they would have been recalled. Besides its seems unlikely there is a fault with both the HERM100 and 200 models!?
Click to expand...
Click to collapse
Try to use it like a laptom modem with 3g... In this way I reproduced the issue
....done.....still fine.
Checked by using the character recogniser in Word. The line was perfectly lined up with the stylus, across the entire screen.
Since you can only reproduce this by using as a modem that WOULD suggest a software issue???
Have we ruled out that this could be a software issue?????
Just so u know my TyTN is not locked to ANY network and has a serial number starting HT628.
I did notice in several forums that people having HT628 series claim that they do not have any screen issues.
Can anyone who has HT628 series Hermes confirm that they have screen alignment issue.
have a htc hermes since 6 weeks, serial no. 628. I heavyly use it every day. Had no serious problem until yesterday. (only anoying problem was that bluetooth is switching off after some hours without any reason)
But now this fuc... alignmentproblem started on my device too! The fairy-tale that only older devices get this problem is simply not true.
Shall I ask for replacement too?
even 635 is having alignmnet issue..
I had a 628 series and now a 630 series... never seen a screen alignment issue!
CHT9000 623XXX has screen alignemnt problem and camera flash
not working, but the screen problem seems to become more predictable.
I can usually conjure this problem when using power-draining features such as 3G or WLAN. Also, on multiple occasions loudpseaker activity has forced the issue.
I thought about static electricity but since the location of the problem seems to be confined to the right edge of the screen is seems improbable.
I guess it boils down to understanding the technology behind it to include or rule out contributing factors.
Any Sparkys around who could enlighten us?
HTC hardware fault
Good Afternoon,
There are now procedures in place for fixing the Screen alignment issue with the TyTN devices. This is a hardware issue that we have identified and we are offering a replacement to owners of affected devices with two conditions.
1: The device must be returned with all accompanying accessories.
Everything that was in the box when you bought the device must be in the box when you return it.
2: The device must be a Genuine HTC Badged device. This means that the device cannot be a Vodafone v1605, an O2 XDA Trion, a T-Mobile Vario II or any other device based on the TyTN, but that is not actually a TyTN. For these devices, you must contact the Network/Reseller for further advice on this issue.
If you meet these two provisions, you may contact your nearest repair centre to arrange the swap. Please place everything back into the original box and arrange to have the device picked up. It will then be tested to confirm that it has the problem, and then it will be swapped for a replacement unit.
If you are unable to return everything, you will be eligible for a repair under the warranty. For this also, you can contact your nearest repair centre to arrange this.
Your nearest repair centre is as follows:
Dynafix Repair B. V.
Daelderweg 21
NL-63641 HK Nuth
+31 (0) 9003962349
[email protected]
Thank you for your enquiry, Should you have any other problem, please do not hesitate to call us. Your Local number can be found at http://www.europe.htc.com/support/cs_by_phone.html
Best regards,
Ridwaan Daniel Carregosa
[email protected]
http://www.htc.com
I've been enjoying my TyTN v1605 (HERM200, HT626) for the last three weeks but I've have the screen alignment problem.
I've followed the discussions but it seems unclear as to what the cause is. If it's software I'm happy to wait for an updated ROM but if it's hardware I'll need to get my unit swapped.
What are peoples thoughts? Do you think is it a Hardware or Software problem? Is it still a problem on newer units?
Thanks,
Bill
Swap the unit out, if you want confirmation, phone HTC UK and they'll tell you the same.
Thanks. A good job I didn't do anything radical to the unit such as removing the Vodafone logo!
http://www.lifehacker.com/software/cell-phones/debrand-your-cell-phone-or-pda-199769.php
i have the screen alignment issu on my Vario2 when i called T-mobile to request a replacementthey confirmed it was a hardware fault that they couldnt do anything about nd are send me a replacement by courier tomorrow morning. By all accoutns it appears that HTC have confirmed it is a hardware issue that a software update wouldnt be able to fix
same here. I i called the HTC Support (germany), and they told me it is a harware issue and i will get a replacement unit. i got my replacement unit, and no problem till now (six days).
chaos42 said:
same here. I i called the HTC Support (germany), and they told me it is a harware issue and i will get a replacement unit. i got my replacement unit, and no problem till now (six days).
Click to expand...
Click to collapse
I called the servicedesk (Belgium ? ) today and the lady told me different.
They have been waiting for an answer from HTC. And got it yesterday.
HTC mailed them how to repair the Tytn (replace parts) and they are not allowed to replace the Tytn's.
So, new policies??
Well, wil wait and see which phone I get back.
Regards,
Piet
Hello to everybody...
Member "Chaos42" has updated Wiki , he said that all problems with Tytn has been solved :
http://wiki.xda-developers.com/index.php?pagename=RecentChanges
He wrote that devices with Serial HT633 has got not problems.
Would you please "Chaos42" tell Us why you think so ? Have you tested a Tytn with this serial ? For how many days ?
As i read here :
www.mobile01.com/topicdetail.php?f=61&t=202144
seems that Tytn(s) with serial beginning with HT634 (that is greater that HT633) are not bug free..Language is Chinese, you can translate it with "Google's tools for languages".
Guys , i'm disoriented...Let's start talking about this news.
Bye!
Hello everybody,
is recieved my replacement unit five days ago. It is an TytN HT633xxx, ROMVers: 1.18.257.2 (07/22/06), Radio: 1.03.03.10, Protocol: 32.34.7010.01H, EXTROMVer: 1.18.257.105
and i have to say this device feels diferent/better then my old HT628 TyTN. The Keyboard feels more solid, the screenaligment problem has not occured once since i am using my device, and the most obvious thing was that the new battery was not fully coverd with a white plastic, but had a metalplate on the bottom instead. Alle buttons work as expected (also on the keyboard), the device is not getting hot when using wlan and the battery seems to last longer. So i am pretty happy with my new TyTn.
If there is anything you want to know or want me to check, feel free to ask
Thank you chaos42 for your reply... :wink: I was a little "suspicious" in my post because i've seen your Wiki's upgrade but i've not seen any your post in this forum before about Tytn and you registered your account only yesterday...So i thougt that this was a new Htc's commercial strategy to sell Tytn that seems to have,at the moment,many bugs.
What can you say us about :
1. During battery charge Tytn getting hot ?
2. This HT633 Tytn is in your hands since ?
3. Wi-fi range is good or poor ?
4. Screen switch from portrait to landscape when Tytn is in his guard or when keyboard is "opened" ?
5. The guard is like the previous or is a new one without magnet ? (The magnet seems to cause alignment and orientation issue to the display)
6. Any freeze problem ?
At the moment you and "randomelements" owns the most recent devices...let us to stay tuned on your tests...Thanks in advance.
Hi,
how did you get the new one? Did you replace it for free thru HTC support?
thanks
ferrari said:
Thank you chaos42 for your reply... :wink: I was a little "suspicious" in my post because i've seen your Wiki's upgrade but i've not seen any your post in this forum before about Tytn and you registered your account only yesterday...So i thougt that this was a new Htc's commercial strategy to sell Tytn that seems to have,at the moment,many bugs.
What can you say us about :
1. During battery charge Tytn getting hot ?
2. This HT633 Tytn is in your hands since ?
3. Wi-fi range is good or poor ?
4. Screen switch from portrait to landscape when Tytn is in his guard or when keyboard is "opened" ?
5. The guard is like the previous or is a new one without magnet ? (The magnet seems to cause alignment and orientation issue to the display)
6. Any freeze problem ?
At the moment you and "randomelements" owns the most recent devices...let us to stay tuned on your tests...Thanks in advance.
Click to expand...
Click to collapse
I dont work for HTC nor i am in any way related to HTC
For the last ten years i was a heavy and loyal palmuser so, i stayed away from ppc-forums :roll:
the tytn is my first ppc device...
1: This was my problem with my old HT628 especialy when charging and using wlan at the same time. This problem is completly gone. This is maybe related to the new design of the battery, with the metalplate on the bottom. And for me the battery lasts now about 30% longer.
2: five days, playing a lot with it
3: its slightly better, but i only tested it at home, so i have to do some more tests
4: the screen still keeps switching when i take it out of the case, because of the magnets in that damm case. When using the keyboard the screen switches as expected, no more freezeing during screenswitch
5: still the one with magnets
6: no freezing until now, no need for a softreset since i got it
cheers,
chaos42
nicolochi said:
Hi,
how did you get the new one? Did you replace it for free thru HTC support?
thanks
Click to expand...
Click to collapse
Yes, the friendly support told me that during the first 4 weeks they replace it for free. I just called them to ask if its normal that the device gets pretty hot during charging especialy when using wlan at the same time. She said, she has to ask, but after mentioning my screen alignment problems she said i will get a replacement unit, and i should send it in as soon as possible because its a know hardware issue.
I also called the repairecenter in germany, just because i wanted to know how long it will take, and after i said that i got the screen aligment issue, they laughed and told me i will get a replayment unit for sure. four days later i had my new tytn. thumps up for the htc support!
Hello,
Only to say that the initial TyTN Spanish version is:
ROMVers: 1.18.262.2 (07/22/06)
Radio: 1.03.03.10
Protocol: 32.34.7010.01H
EXTROMVer: 1.18.262.105
1. During battery charge Tytn getting hot ? >>> NO
2. This HT633 Tytn is in your hands since ? >>> 2 weeks
3. Wi-fi range is good or poor ? >>> Poor (my Qtek 9100 has better range)
4. Screen switch from portrait to landscape when Tytn is in his guard or when keyboard is "opened" ? >>> YES, like the Qtek 9100, because de magnet (if you put the magnet near the camera buttón screen change, there is a magnetic swith inside)
5. The guard is like the previous or is a new one without magnet ? (The magnet seems to cause alignment and orientation issue to the display) >>> The guard is like the Qtek 9100's, 4 magnets, but leather.
6. Any freeze problem ? >>> NO
chaos42 said:
I also called the repairecenter in germany, just because i wanted to know how long it will take, and after i said that i got the screen aligment issue, they laughed and told me i will get a replayment unit for sure. four days later i had my new tytn. thumps up for the htc support!
Click to expand...
Click to collapse
I called the servicedesk today and the lady told me different.
They have been waiting for an answer from HTC. And got it yesterday.
HTC mailed them how to repair the Tytn (replace parts) and they are not allowed to replace the Tytn's.
So, new policies??
Well, wil wait and see which phone I get back.
Regards,
Piet
pietg said:
I called the servicedesk today and the lady told me different.
They have been waiting for an answer from HTC. And got it yesterday.
HTC mailed them how to repair the Tytn (replace parts) and they are not allowed to replace the Tytn's.
So, new policies??
Well, wil wait and see which phone I get back.
Regards,
Piet
Click to expand...
Click to collapse
i was told that during the first four weeks, the phone will be replaced. Is your phone older than 4 weeks? maybe they handel this different in each country.
hope you will get a functional phone soon
chaos42
chaos42 said:
pietg said:
I called the servicedesk today and the lady told me different.
They have been waiting for an answer from HTC. And got it yesterday.
HTC mailed them how to repair the Tytn (replace parts) and they are not allowed to replace the Tytn's.
So, new policies??
Well, wil wait and see which phone I get back.
Regards,
Piet
Click to expand...
Click to collapse
i was told that during the first four weeks, the phone will be replaced. Is your phone older than 4 weeks? maybe they handel this different in each country.
hope you will get a functional phone soon
chaos42
Click to expand...
Click to collapse
NO, it was only one week old when I send in. By now it is 5 weeks old
We will see.
PIet
So MacPac you think the magnets in the case are causing the screen alignment issue? Because any magnet powerful enough to effect a switch inside the device cant be having good effects on the screen alignment, is that a logical notion?
Just updated the wiki to include HT634 (HERM300). only issue I've noticed is that some of the keys aren't as responsive as the others. Does anybody else have this version and experiencing similar issues or do I have a duff unit?
herman3101 wrote :
Just updated the wiki to include HT634 (HERM300). only issue I've noticed is that some of the keys aren't as responsive as the others. Does anybody else have this version and experiencing similar issues or do I have a duff unit?
Click to expand...
Click to collapse
Hello herman3101 !
What can you say us about :
1. During battery charge Tytn getting hot ?
2. This HT633 Tytn is in your hands since ?
3. Wi-fi range is good or poor ?
4. Screen switch from portrait to landscape when Tytn is in his guard or when keyboard is "opened" ?
5. The guard is like the previous or is a new one without magnet ? (The magnet seems to cause alignment and orientation issue to the display)
6. Any freeze problem ?
Thanks...
Hi,
I will have a chance to get an TYTN brand news for a good price, but I'm carring about screen alignement issue.
The part number is HT35.. do you think that screen alignement issue will occur.
I'm afraid because I have now a TYTN with the number HT27.. from August and I'm experienced since 1 Week this fuc... screen alignement issue.
Can someone tell me if the problem has been solved and from which number we can be sure that we will have this issue.
Thanks in advance.
I (my 1.5 year old daughter) managed to crack the LCD display on my new TyTN(!!!). I tried transplanting in it an old HTC Wizard display that I had, which turns on as blank white and therefore doesn't help me... I have been looking on ebay and found a company from HK that sells new displays. They have generation 1 or 2 types. see here: http://cgi.ebay.com/Full-LCD-Screen...hZ015QQcategoryZ41343QQtcZphotoQQcmdZViewItem
I assume this is probably the problem I have (??) I guess the display generations are different.
Does anybody have any insight into this? Has anybody replaced an LCD display in their TyTN?
I'll be happy to provide a detailed step-by-step on how to do the replacement if anybody is in the same #$%@y situation I am in...
I'd greatly appreciate any information... I need my phone back...
I deleted your duplicate post in the Upgrading forum btw.
T-mobile Vario II
Hi I have a Tytn from T-mobile (the Vario II). I've been searching here in the uk for a LCD screen also and cannot find one for this anywhere! If you figure it out please let me know, I would be extremely grateful. Taking it to a place called Carphone warhouse tomorrow hopefully they can repair it. Will let you know thanks.
Don't know if it will help you or not, but here it is the part number of HTC TyTN screen, I got it on the description sheet after service center fixed screen alignment issue on mine:
Code: HTC60H00037-01M
Description: TFT-LCD MODULE, TD028STEB1, NEW SUNPLUS, TOPPOLY, TYTN
It was an HTC TyTN with S/N HTC628.
Also try to google this.
pof said:
Don't know if it will help you or not, but here it is the part number of HTC TyTN screen, I got it on the description sheet after service center fixed screen alignment issue on mine:
Code: HTC60H00037-01M
Description: TFT-LCD MODULE, TD028STEB1, NEW SUNPLUS, TOPPOLY, TYTN
It was an HTC TyTN with S/N HTC628.
Also try to google this.
Click to expand...
Click to collapse
Try this site:
http://brisklouis.trustpass.alibaba.com/productlist.html
or here
http://www.briskhk.com/product/DigitalPDA.asp?ProductsubID=1
This LCD also has an HTC Part No:
HTC code:60H00037-00
and is also used in:
Dopod818/Qteks200/828/838/qtek9100/HTC Magician,Wizard,Apache/MDA compact/XDA II mimi/UTStarcomm PPC-6700
Mike
OK, so I first tried to place a display from a dead HTC-Wizard in my TyTN - which does not work. It fits perfectly, but all I get is a white screen and somehow it is draining the battery in 1/2 a day. They must have changed something in the display. For now I am only using my phone via voice command to place and receive calls :-(
I ordered a new display from http://stores.ebay.com/hitechhk
They claim as I mentioned to have TyTN displays with generation 1 or 2 although the image says they are displays for O2 mini. I sent a query asking what generation would I need based on photos of my broken display (which looked different than both!). I got a reply that their tech was looking at the pictures to determine which display I need and then got a response that the item shipped - that's communicating across the globe for you... Anyway, my new display is on the way and hopefully it works. I have no idea what they shipped.
I looked at some of the links posted by mikechannon and pof above and these sites seem more B2B (no place to place an order).
Anyway, I'll let you know as soon as it arrives (it shipped 2 days ago) if I'm lucky or not. If so - it's a pretty easy solution. If not...
OK, I am very confused now...
I got my display yesterday from hightechhk - it is not compatible.
Quite frankly, it is identical to my old HTC wizard display and only produces a blank white screen on the TyTN.
Note that this is part number TD028STEB1 and despite the previous mentions that this is TyTN compatible - it is not in my case...
I am back to square one - trying to get an exchange / refund from hightechhk.
Otherwise, my only route will be repair by HTC America (if they take it...).
ygeller said:
OK, I am very confused now...
I got my display yesterday from hightechhk - it is not compatible.
Quite frankly, it is identical to my old HTC wizard display and only produces a blank white screen on the TyTN.
Note that this is part number TD028STEB1 and despite the previous mentions that this is TyTN compatible - it is not in my case...
I am back to square one - trying to get an exchange / refund from hightechhk.
Otherwise, my only route will be repair by HTC America (if they take it...).
Click to expand...
Click to collapse
I just wonder if there is something else wrong and the replacement screen is fine - possibly digitizer. Have you tried a hard reset?
I just decided to start my contingency plan - repair by HTC.
This ordeal started by calling HTC America, who forwarded me to HTC UK.
I need apparently to send my phone to the UK for repair...
Anyway, to your question - I dare not try a hard reset yet until I am officially ready to send my phone for repair to HTC. The reason is that I am using the phone via voice command (the display is dead - so no dialing there...). If I hard reset - I can really only answer incoming calls...
Anyway - I'll give it a try before I ship it, although I doubt it will work.
I have been around many places in the UK...
and can only find two places which will repair it, both costing £150!!! ygeller
do you have the number for HTC in the UK thank you very much hope you get the screen fixed.
I got these numbers: +44 (0) 8458900079 HTC UK
+44 (0) 1202714530
After talking to someone on the first number I was told to call the repair center:
+44 1 908556464 repair center
The repair center hardly answers - you leave a message and they call you back.
I then went to http://support.htceurope.com and created my own repair request. I got a price estimate which was more like 100 GPB including shipping to the US and 5 days typical turnaround. The website generated the RMA process and claimed to have sent me an email with the return instructions - so far, I have not received the email... unbelievable...
Yes. The price sucks. Then again having paid so much for the phone and not being able to use it sucks more...
Yep that ties up with this site:
http://www.europe.htc.com/support/cs_by_phone.html
Mike
For reference, I now finally see that the part number I am missing is:
60H00056-00M
the part I got from HK (fits the HTC Wizard) is 60H00037-00M
Hence the mismatch.
Searching the "37" part on google yeilds all sorts of results.
Searching for the "56" part yields nothing... to new? :-(
ygeller Thanks!
Thank you very much ygeller, you have saved me at least £50 and the turnaround is a lot shorter than the 4 weeks I was quoted somewhere else. The internet is a wonderful place most of the time seriously thanks again! Hope all goes well with yours once you get it back.
Problem
Hi!
I have similar problem.
While the charge of battery is over 95% touch screen response me, but later no, rest of device continues working perfectly.
Ygeller, what generation of lcd purchase you?
Ì'm sure that the 1st is not for my device (vodafone v1605 HERM200) but i'm not sure if 2nd will be correct for me.
And if somebody has passed him similar problem and has a solution estaria him very thanked for if me it explained it.
Excuse my bad english.
It was neither gen1 or gen2.
The display they sent me was simply incompatible. It was a Wizard screen - not TyTN.
I couldn't find anywhere on the web a replacement part for TyTN, so I sent it for repair by HTC.
Tytn LCD Module
Just read through thread - trying to pick up on LCD module suppliers.
It seems there is some confusion as to the type of LCD the HTC Tytn and its various "brother" PDA use. Here is what I found out after some extensive correspondence with a supplier in China:
There are a number of incompatible LCD modules each of which is fitted with its own video controller. The marking (usually) with a big sticker on the ribbon like connector states which type is used.
These are the descriptors to look for and order by:
Samsung - LTP280QV-E01
Toppoly - TD025STEB1
Hitachi - TX0704APAA1
The other codes mentioned in the thread are equivalent:
Hitachi - 60H00056-00m
etc...
In any case if anyone knows where to find the Hitachi I would be very happy!
I just got finished replacing the screen on my 8525. I got it from e-bay (gold electronics) had good service and got the exact screen for my phone. around 79 + shipping.
Which screen did you replace?
Info on Tytn LCD Types
Hope this sorts the "White Screen" business out...
These screens differ in the controller they need.
HTC has diversified its use of LCD modules probably to cut prices... but it is a pain to fix!
(1) Samsung LTP280QV-E01
AKA: 60H00032-00M
http://cgi.ebay.com/HTC-TyTN-Hermes...ryZ38331QQrdZ1QQssPageNameZWD1VQQcmdZViewItem
(2) Toppoly TD028STEB1
AKA: 60H00037-00M, Black Label
http://cgi.ebay.com/HTC-TyTN-Dopod-...sPageNameZWD1VQQcmdZViewItem#ebayphotohosting
(3) Hitachi TX0704APAA1
AKA: 60H00056-00H
No link available - unfortunately what I need