Related
Hear that S/N before HT63XXXXXX have screen alignment problems and was wondering if upgrading it to a newer ROM (like the latest TyTN) ROM would solve this problem?
Can't really seem to draw a conclusive result from the threads posted but would appreciate those who faces/are still facing this problem, could provide their thoughts on this.
Hi, I've got a V1605 with a 628 serial number. Changing to the update from the shipped Vodafone rom and 48 hours later I have not had one single screen alignment issue. My scroll wheel stopped working earlier but a soft reset solved that issue.
Phil
low405 said:
Hi, I've got a V1605 with a 628 serial number. Changing to the update from the shipped Vodafone rom and 48 hours later I have not had one single screen alignment issue. My scroll wheel stopped working earlier but a soft reset solved that issue.
Phil
Click to expand...
Click to collapse
Hi there and thanks for your reply. Did you happen to have the screen alignment problem before the update?
vapor said:
Hi there and thanks for your reply. Did you happen to have the screen alignment problem before the update?
Click to expand...
Click to collapse
Very mildly on this on (my third). Mostly did it when using opera. A tap and hold could be anywhere on the screen. It was also bad whilst charging. Now it seems perfect but I will feedback more after a couple of days more use as it does seem to be something that builds up after hard reset.
thanks for you input. i look forward to your continued help on this matter
Yep, I flashed last night and no screen alignment issues at all today. I was able to reproduce the screen alignment problem before the flash too.
waveydavey ....
Paul here ..
I didn't realise you had any of these problems with your device ....
When did the alignment problems start to affect your device ?
Also ... when I asked you about BT stereo ... I thought you said you were happy ... but following the ROM upgrade you suggested it was 'still' not good.
Are you experiencing problems that you didn't have when you first received the device ?
My biggest issue is the loose stylus .... still being held in by the 'spring' but very little friction anymore ... also sometimes doesn't want to come out unless you rotate in the silo first.
Cheers
Paul.
waveydavey,
which rom version did you update to and do you have a link for it? Did you have to reinstall all your apps?
Does anyone know if HTC has confirmed this problem exists?
Have they determined if its hardware or a software glitch
i just got a Dopod CT9000 with SN HT625XXXXX with the English ROM and so far I have not encountered any screen alignment problem. Some users say the alignment problem is a result that builds up over time so I shall wait and see what happens.
It seems like on my unit the update has fixed it but at the same time hasn't.
Yesterday it lost alignment on the right hand side of the screen. Left was fine but right was 1cm to the left of where it should've been. I realigne the screen and ten minutes later the rigth hand side was 1cm to the right of where it should've been. It might have just got a bit confused but I'll continue to keep an eye on it and report back.
First time since the rom became available as I flashed it as soon as it appeared here.
Phil
low405 said:
It seems like on my unit the update has fixed it but at the same time hasn't.
Yesterday it lost alignment on the right hand side of the screen. Left was fine but right was 1cm to the left of where it should've been. I realigne the screen and ten minutes later the rigth hand side was 1cm to the right of where it should've been. It might have just got a bit confused but I'll continue to keep an eye on it and report back.
First time since the rom became available as I flashed it as soon as it appeared here.
Phil
Click to expand...
Click to collapse
Phil,
Had this happened after making a lot of calls or anything else that would heat the device up? The hardware aspect of the issue is allegedly that a heating issue causes the screen to become misaligned.
bydandie said:
Phil,
Had this happened after making a lot of calls or anything else that would heat the device up? The hardware aspect of the issue is allegedly that a heating issue causes the screen to become misaligned.
Click to expand...
Click to collapse
Not really, It was in my pocket while I was shopping when I recieved an email. Checked it and noticed the alignment. Realigned the screen. 10 minutes later and I got another email and it had gone back to the previous alignment.
Heat hasn't affected it in the last few days. An hour and a half on the train surfing using opera full screen every morning and I didn't have any issues even though I could feel it getting hot.
No added software or different use after the initial set up.
I'll keep an eye on it. It could've been "just one of those things" and the fact that it went back to where it had been would back that up. I have had a few problems with the scroll wheel not functioning since the upgrade though. Maybe 2 or 3 times it has just refused to work until a soft reset.
Phil
well so far i have yet ot encounter the problem. everything seems to be ok for me but i have yet to push the device like making long calls or sirfing on it for a long time. will keep on testing and keep you updated.
pgamble said:
waveydavey ....
Paul here ..
I didn't realise you had any of these problems with your device ....
When did the alignment problems start to affect your device ?
Also ... when I asked you about BT stereo ... I thought you said you were happy ... but following the ROM upgrade you suggested it was 'still' not good.
Are you experiencing problems that you didn't have when you first received the device ?
My biggest issue is the loose stylus .... still being held in by the 'spring' but very little friction anymore ... also sometimes doesn't want to come out unless you rotate in the silo first.
Cheers
Paul.
Click to expand...
Click to collapse
Hey Paul, sorry only just checked this thread today. Not got too much time today but, I think I've answered both these on 4WM in the
Tutorial: Replace Hermes headset connector with 3.5mm socket
and
Screen alignment issues? Calling all Hermes owners!!!
If not give us a prompt .
bydandie said:
low405 said:
It seems like on my unit the update has fixed it but at the same time hasn't.
Yesterday it lost alignment on the right hand side of the screen. Left was fine but right was 1cm to the left of where it should've been. I realigne the screen and ten minutes later the rigth hand side was 1cm to the right of where it should've been. It might have just got a bit confused but I'll continue to keep an eye on it and report back.
First time since the rom became available as I flashed it as soon as it appeared here.
Phil
Click to expand...
Click to collapse
Phil,
Had this happened after making a lot of calls or anything else that would heat the device up? The hardware aspect of the issue is allegedly that a heating issue causes the screen to become misaligned.
Click to expand...
Click to collapse
how hot was your device?
boxer82003,
Not warm at all. It has been fine all day today!
Phil
has HTCconfirmed this as a problem
wwaveydave said:
Yep, I flashed last night and no screen alignment issues at all today. I was able to reproduce the screen alignment problem before the flash too.
Click to expand...
Click to collapse
How were you able to reproduce the screen alignment problem before you flashed your device.
I've called the HTC support in Italy and they told me to send the TyTN back for a swap.
Ciao.
From number of forums I been trough on different web sites my belief is that all the Hermes units have alignment issues.
I think some users use the device very lightly so the alignment issue does not show or some users might not trigger the conditions that cause this problem.
I base this on a fact that some people get the issue after 2 weeks and some get it after day or 2.
Also people who I know that have re-ordered their units, still have alignment issues with new units.
Hermes device builds seam to have the same build issues over and over again:
1. Alignment issue
2. Camera is misaligned to the body of the phone
3. Keyboard only clicks once when closed.
4. Keyboard button problems
There some common hypothesis to the cause of the issue:
1. Tightened screws below the screen (yahh)
2. Digitizer problem
3. Heath from the battery
4. Rubber underneath the screen too thick
REQUEST:
Can anyone after re-aligning the screen can reproduce the alignment issue?
The issue 1:
After some use the screen alignment offsets for 2-3mm to the left.
The issue 2:
After some use the screen alignment offsets for 1cm to the left.
If we can reproduce this problem we might be able to force HTC to provide TyTn's units that actually work.
Forgot to say I am on my second Vario II 632 Series
hmmm, had mine for over 3 weeks now....used it ALOT (went on holiday with the thing) and i aint had any issues AT ALL with it.
If there were issues with ALL the hermes devices they would have been recalled. Besides its seems unlikely there is a fault with both the HERM100 and 200 models!?
mrvanx said:
hmmm, had mine for over 3 weeks now....used it ALOT (went on holiday with the thing) and i aint had any issues AT ALL with it.
If there were issues with ALL the hermes devices they would have been recalled. Besides its seems unlikely there is a fault with both the HERM100 and 200 models!?
Click to expand...
Click to collapse
Try to use it like a laptom modem with 3g... In this way I reproduced the issue
....done.....still fine.
Checked by using the character recogniser in Word. The line was perfectly lined up with the stylus, across the entire screen.
Since you can only reproduce this by using as a modem that WOULD suggest a software issue???
Have we ruled out that this could be a software issue?????
Just so u know my TyTN is not locked to ANY network and has a serial number starting HT628.
I did notice in several forums that people having HT628 series claim that they do not have any screen issues.
Can anyone who has HT628 series Hermes confirm that they have screen alignment issue.
have a htc hermes since 6 weeks, serial no. 628. I heavyly use it every day. Had no serious problem until yesterday. (only anoying problem was that bluetooth is switching off after some hours without any reason)
But now this fuc... alignmentproblem started on my device too! The fairy-tale that only older devices get this problem is simply not true.
Shall I ask for replacement too?
even 635 is having alignmnet issue..
I had a 628 series and now a 630 series... never seen a screen alignment issue!
CHT9000 623XXX has screen alignemnt problem and camera flash
not working, but the screen problem seems to become more predictable.
I can usually conjure this problem when using power-draining features such as 3G or WLAN. Also, on multiple occasions loudpseaker activity has forced the issue.
I thought about static electricity but since the location of the problem seems to be confined to the right edge of the screen is seems improbable.
I guess it boils down to understanding the technology behind it to include or rule out contributing factors.
Any Sparkys around who could enlighten us?
HTC hardware fault
Good Afternoon,
There are now procedures in place for fixing the Screen alignment issue with the TyTN devices. This is a hardware issue that we have identified and we are offering a replacement to owners of affected devices with two conditions.
1: The device must be returned with all accompanying accessories.
Everything that was in the box when you bought the device must be in the box when you return it.
2: The device must be a Genuine HTC Badged device. This means that the device cannot be a Vodafone v1605, an O2 XDA Trion, a T-Mobile Vario II or any other device based on the TyTN, but that is not actually a TyTN. For these devices, you must contact the Network/Reseller for further advice on this issue.
If you meet these two provisions, you may contact your nearest repair centre to arrange the swap. Please place everything back into the original box and arrange to have the device picked up. It will then be tested to confirm that it has the problem, and then it will be swapped for a replacement unit.
If you are unable to return everything, you will be eligible for a repair under the warranty. For this also, you can contact your nearest repair centre to arrange this.
Your nearest repair centre is as follows:
Dynafix Repair B. V.
Daelderweg 21
NL-63641 HK Nuth
+31 (0) 9003962349
[email protected]
Thank you for your enquiry, Should you have any other problem, please do not hesitate to call us. Your Local number can be found at http://www.europe.htc.com/support/cs_by_phone.html
Best regards,
Ridwaan Daniel Carregosa
[email protected]
http://www.htc.com
I've been enjoying my TyTN v1605 (HERM200, HT626) for the last three weeks but I've have the screen alignment problem.
I've followed the discussions but it seems unclear as to what the cause is. If it's software I'm happy to wait for an updated ROM but if it's hardware I'll need to get my unit swapped.
What are peoples thoughts? Do you think is it a Hardware or Software problem? Is it still a problem on newer units?
Thanks,
Bill
Swap the unit out, if you want confirmation, phone HTC UK and they'll tell you the same.
Thanks. A good job I didn't do anything radical to the unit such as removing the Vodafone logo!
http://www.lifehacker.com/software/cell-phones/debrand-your-cell-phone-or-pda-199769.php
i have the screen alignment issu on my Vario2 when i called T-mobile to request a replacementthey confirmed it was a hardware fault that they couldnt do anything about nd are send me a replacement by courier tomorrow morning. By all accoutns it appears that HTC have confirmed it is a hardware issue that a software update wouldnt be able to fix
same here. I i called the HTC Support (germany), and they told me it is a harware issue and i will get a replacement unit. i got my replacement unit, and no problem till now (six days).
chaos42 said:
same here. I i called the HTC Support (germany), and they told me it is a harware issue and i will get a replacement unit. i got my replacement unit, and no problem till now (six days).
Click to expand...
Click to collapse
I called the servicedesk (Belgium ? ) today and the lady told me different.
They have been waiting for an answer from HTC. And got it yesterday.
HTC mailed them how to repair the Tytn (replace parts) and they are not allowed to replace the Tytn's.
So, new policies??
Well, wil wait and see which phone I get back.
Regards,
Piet
Hi,
I know it's been a while since i was on here. - no excuses
now here's my problem at hand
i have the Vario II and am very very very happy with it until
i got the freaking screen alingment issue.
I phoned T-Mobile up and they said that they will get me a new device
but ir would be only the phone shell no battery no stylus just a shell, now when i asked the guy is it a new device or reconditioned one he said it's one that has been tested and is working.....
so does that mean its a device that someone else has returned either other issue or same screen problem...
i am worried that although i have the screen issue it is not as bad now as it was when i got in touch with t-mobile the device i will get might be allot worse than my current one....i.e. another screen issue but far worse, sticky keys :wink: and so on
could someone please shed any light on this
kind regards
I'd imagine that you'll find that the device has been repaired. It doesn't make sense for them to state this otherwise.
ok guys
it came just this morning
it's a HERM300 with serial number HT633
it seems there are no faults with it yet.
software is
rom:1.21.110.3
rom date:06/19/06
radio:1.05.05.00
protocol version: 32.36.7010.04H
i can't remember what the versions were on my previous device
any one want to know more don't be shy
regards...
krassen said:
ok guys
it came just this morning
it's a HERM300 with serial number HT633
it seems there are no faults with it yet.
software is
rom:1.21.110.3
rom date:06/19/06
radio:1.05.05.00
protocol version: 32.36.7010.04H
i can't remember what the versions were on my previous device
any one want to know more don't be shy
regards...
Click to expand...
Click to collapse
I got my new one on THursday after a long wait and looks the same as yours so I think you have a new version one.
it's a HERM300 not sure where to find seial number
also no faults yet
software is
rom:1.21.110.3
rom date:06/19/06
radio:1.05.05.00
protocol version: 32.36.7010.04H
One weird problems I've been experiencing with my new Hermes:
After some use, typically half an hour or a little less, it the screen stops responding to my stylus. Resets do not help, but keeping it completely turned off for a while seems to help - it's almost as if its overheating (silly, I know, but that what's the only thing I can come up with). The buttons, all of them, work well though.
Another weird problem I also experience, that I presume is linked to this, is that it seems to start registering stylus taps - typically in the upper right corner, constantly. This leads to all programs I have running getting closed, and I have to to the same thing again - leave it of for a few minutes before it starts acting normal again.
I use The Black 2.0 WM6 ROM, but no one else using this ROM has reported this issue as far as I know. I've tried keeping it "clean", i.e. not installing any software on it, but that does not seem to make a difference. I was originally using a screen protector, but removed it to see if that made any difference, but it didn't.
The Hermes is brand new - got it a few days ago, does anyone have any idea if it's a hardware problem, or is this a known problem? I've searched these forums, but not found anyone else sharing my problem.
olesk said:
The Hermes is brand new - got it a few days ago, does anyone have any idea if it's a hardware problem, or is this a known problem? I've searched these forums, but not found anyone else sharing my problem.
Click to expand...
Click to collapse
This is a rare, but known hardware problem. I have heard from six or seven people so far who experienced it, me included.
None of the tricks to solve the far more widespread "screen alignment problem" work. Only solution is to exchange the device.
Cheers
Daniel
Thanks for your feedback Daniel - I've just contacted the seller to see if I can arrange a replacement. Though it's never the most welcome news that one has to replace one's device, I'm glad at least I know what caused the problem.
Again - thanks for your feedback!
Same Problem
I have the same problem. Since I got this brand new on eBay, I can't simply take it in for an exchange? Is there a fix for this? This is flat our annoying, and I'm about to swear off buying a PocketPC/Phone for good.
Can someone please help?
Hi Olesk,
I have the same problem and I'm on Dutty v2 ROM.
I never experience this problem before. This prob started after I start upgrading my ROM from WM5 to LVSW then to DUTTY.
My machine is Dopod838Pro.
regards,
morisa