touch screen not working - JASJAR, XDA Exec, MDA Pro General

the exec's touch screen has stopped working ie not accepting any input via pen finger fist or other...
took it into the o2 store who would like to send away for up to a month under its limited warranty.
is it quicker to send it direct or how should i play it?
its my main phone and i also use/d it for tomtom and i have not quite managed to get that working without screen input...
if its direct has anyone got an address?
thanks...
neal

o2's XDA helpline number should be in your limited warranty statement booklet you got with the phone. In case you didn't file it away safely it's 0808 100 3427
Richard

i have visited the shop and i am not happy with the outlook, i would like it repaired quicker i thought it would be quicker to post it on direct as o2 would just get me to take it in then they will post it on..

I have a similar problem. The battery life on my exec is crap. It runs down like 25% at night when it is switched off. I went into the o2 store and they wanted to take the battery away for testing which would take like 28 days. In the meantime they wouldnt supply me with a replacement phone as I hold onto my phone and only hand in the battery. I thought it would be simple to get a replacement. I was wrong.

Related

T-Mobile Vario Cheap(ish)

Seen on another forum .. thanks taxman .. bought this .. seems like a cheap package overall ..
http://www.t-mobile.co.uk/Dispatcher?menuid=m18_relax_300_MDAVarioCP
joker3001 said:
Seen on another forum .. thanks taxman .. bought this .. seems like a cheap package overall ..
http://www.t-mobile.co.uk/Dispatcher?menuid=m18_relax_300_MDAVarioCP
Click to expand...
Click to collapse
Looks good - Another T-Mobile page still shows the Vario with Co-Pilot on this tariff at £119.99
Yeah , it is under "special offers" - look under the "300 mins for £14.50 for 12 months" deals
Thanks joker3001 ! just ordered one
Was looking for a reason to buy a Wizard anyway (or at least something to justify it to the wife :wink: ) and the Sat Nav does just that !
Soon , the battle between the Universal & the Wizard will commence - pending a T-moble credit check of course :lol:
Cheers dude
Is this phone any different from the SX56?
I just installed the XDA ROM software into my SX56 and unlocked the AT&T phone which now accepts TMobile (the phone accepts my SIM card and TMobile made a call to me which came in). I am paying $19.95 a month and have had the service for about eight years
The problem I am having is that my phone screen now doesnt respond properly: Touching it causes the backlight to go on but most of the keys dont do what one would expect them to do: The phone turns on with a reminder from the calendar on the screen which wont DISMISS or CLOSE. Pressing on the windows logo and then on the phone key causes the calendar to come up and I am not sure which numbers are entered when I do manage to get the phone to come onto the screen (none of the right hand numbers seem to work at all). Does anyone recognise these symptoms and/or could they just show that my SX56 needs the ROM RE-flashing? I should add that pressing the Master Reset button with this ROM in place seems to make the phone shut off and then when you restart it, all of the data remains in place. I wonder if there is any possibility that the XDA ROM has prevented the reset button from working normally?
But then I saw this ad: The SDA site implies that all these phones are the same under the skin although an article written in 2002 http://wiki.xda-developers.com/uploads/tmobile-pocketpc.pdf implies that the manufacturer was coming out with some different processor at that stage and that the processor in the Wallaby was then already obsolete: Does anyone know if this phone represents any advance on the SX56 or is it newer or is my phone exactly the same as this one or is my SX56 actually better? (I already have the COPILOT software independently). Or is it just the same walllaby in a different casing which TMobile are tyring to get rid of because the manufacturer is as uncooperative iwth them as they are with anyone else?
Anybody had any luck with this?
I just called T-Mobile sales to ask what was included with the Copilot kit and was told that they are not honouring this offer due to a mistake. Worth a try anyway?
Mistake, but IS this phone any different from the SX56?
What the mistake was may be relevant: I just called them and they said they WERE although they had at first said that the CoPilot was extra and wasnt included with the price. I didnt take it any further as I couldn't figure out whether the phone they are offering is any different to the one I already have
Re: Is this phone any different from the SX56?
The problem I am having is that my phone screen now doesnt respond properly
Click to expand...
Click to collapse
Sounds like the digitiser is up the swanee - have you tried recalibrating it?
is it just the same walllaby in a different casing which TMobile are tyring to get rid of because the manufacturer is as uncooperative iwth them as they are with anyone else?
Click to expand...
Click to collapse
It's a completely different phone. The Vario is an HTC Wizard with T-Mobile branding. There's plenty of info on this site on the differences between models.
Re: Mistake, but IS this phone any different from the SX56?
licensedtoquill said:
I couldn't figure out whether the phone they are offering is any different to the one I already have
Click to expand...
Click to collapse
Never heard of Google, or even http://wiki.xda-developers.com/?
Pricing mistake
The sales chap I spoke to said that the free Copilot offer only applies to other phones - it should cost £120 with the Vario. However, he said he works for direct sales, not the web sales team, so advised me to give it a go anyway, which I have done. It's before the 7.30pm cutoff for next day delivery, so I'll give you an update tomorrow...
Re: Pricing mistake
wrightbyname said:
The sales chap I spoke to said that the free Copilot offer only applies to other phones - it should cost £120 with the Vario. However, he said he works for direct sales, not the web sales team, so advised me to give it a go anyway, which I have done. It's before the 7.30pm cutoff for next day delivery, so I'll give you an update tomorrow...
Click to expand...
Click to collapse
Their "mistake" excuse is weak - if it is, why haven't they taken the page down?
It clearly states on that page Vario with co pilot. Whats the problem ? Get it bought :lol:
Re: Is this phone any different from the SX56?
"Sounds like the digitiser is up the swanee - have you tried recalibrating it?"
Not sure how to reclalibrate it but the problem appears to be that I dropped it and 10-12 vertical black lines started appearing to the right hand edge of the screen. Sometimes they are there, sometimes not. THere is usually at last one there somewhere. At about that time the screen stopped responding as I mention. Today the left third started displaying the same veritcal lines, though spaced quite far apart (about a millimetre). Screen doesn't APPEAR cracked: Does this sound like a digitiser and if so, how do you recalibrate it please or is there a link to somewhere on the XDA site which I cant find which might tell me? Or could it be the cable loose in the circuit board? As you touch the lower right hand corner of the metal casing where the vertical lines are, those lines flash (the right 10 or 12) on and off and every coloured bar everywhere on the screen or word of text has vertical lines on it even if the white parts don't??
(BTW FWIW I am in New York and couldn't take advantage of the .co.uk offer but was just wondering how they could give the unit away so cheap unless it was essentially the same as the 2002 units which are described on the XDA site)
Success! (I think)
Just checked my email on arriving home and my order has been confirmed by T-Mobile so it should be with me tomorrow. Still odd that they show it at £120 on one page and free on another, but I'm not complaining!
Re: Is this phone any different from the SX56?
@licensedtoquill - to me it sounds like you've dislodged the connections to the screen. Youcould try taking the thing apart and reseating it, but it's a delicate job and not for someone who's not used to dealing with miniature electronics. Might be work looking for a repair facility - PPC Techs have a good reputation.
As for why the phones are so cheap over here, the network operators will do anything to get you signed up to a contract, as that's where they make their money. It's easy to get a free top line phone if you chose the right contract. Especially one like this which locks you in for 18 months as opposed to the normal 12. They're banking on the fact that even with the 300 free voice minutes, you'll still ramp up the bill with SMS and GPRS over the life of the contract. That's why they put the unlimited half price rental "loyalty" bonus at the end to make sure you stick out the full term.
Mine is confirmed too - should be here before one tomorrow
The Guy on the phone (had to phone to confirm some details) said the deal was so good that they (the web sales team) were all snapping them up too , and that the deal was subject to stock , and that stock of the copilot kits would probably be exhausted by the end of today
No mention of a mistake at all :roll:
@zoidster: what time did you order yours? I needed one and did not have the time to order w/o co-pilot earlier in the day and this looked too good to be true. I got confirmation around 9:30PM UK and hope the stock is not finished yet.
It was about 4.30pm mate - mind you , in "sales speak" a few left probably means several thousand :lol:
If your order was confirmed & they charged you the £5.99 for next day delivery then I'd guess they had stock left
Thanks, I got confirmation and should be with me tommorrow.
Thanks for the link, saved me 50 quid.
Got mine !
yesterday , I managed to navigate to the deal via the homepage
tried again this morning and the same deal is now £199 !
Does this package come with a gps receiver as well??

My Screen Doesnt Work, screentaps beep though!

Hello everyone
This is my first post, i usually browse these forums to pick knowledge but im in an hour of need please
I have the orange M5000, (universal or xda exec)
Everything works as it rings when you dial its number, button presses are acknowledged, even screen taps give you beeps!
but neither the screen lights up andneither does it show anything.
is there something i can do please? i must be pressing a button wrong or something!
tried resets etc.
Please could someone help
many thanks
"G"
when you take the battery out and then put it back in and press the power button does the screen show anything?
If not back to the store me thinks.
Anyone else?
JAmes
Hello,
the connector between the screen and mainboard sounds like it is either loose or frayed ( it is a collection of wires and not a ribbon.)
I would contact www.htceurope.com and arrange a repair as the unit should still be under warranty unless it's been noticebly dropped.
Richard
james, i tried the resets also taking the battery out,sadly the problem persisted after this too
richard thanks so much for putting that website forward as i didnt even know it existed
the orange shop i got it from i would never ever visit again, terrible service and nil knowledge.
i have gone through the process on htc's website and will send it for repair tomorrow
thanks so much again!
has anyone else sent anything to htc for warranty work before?
many thanks
"G"
someone just also informed me that the screen is not designed to be turned 360 degrees but only 180 degrees,maybe this is what did it? whatif i turned it around to close it instead ofturning it back the way it came.
oh well, i have printed a tick sheet so willdispatch it tomorrow
thanks so much again for your help.#
G
I recon you wouldnt have noticed you were doing bad if you turned it through the not turnable part.
hope the repair gets it sorted for you
JAmes
thanks james!
me too! i could always walk into another orange shop but theyre only going to probably send it to htc for repair anyway so why not go straight!
thanks all
G
If you plug the unit in to power, is the screen still dark? Did you do a hard reset? If not, do so. You don't have much to lose. If one presses the backlight button and power buttons in a certain sequence, the backlight slider goes to '0' and the screen will appear to be black. If you look at it under strong light you will see that you can make out the icons etc. on the screen. If this is the case, go to settings and backlight and move the sliders up. If you have hard reset the device then this is all moot.
If you plug the unit in to power, is the screen still dark? Did you do a hard reset? If not, do so. You don't have much to lose. If one presses the backlight button and power buttons in a certain sequence, the backlight slider goes to '0' and the screen will appear to be black. If you look at it under strong light you will see that you can make out the icons etc. on the screen. If this is the case, go to settings and backlight and move the sliders up. If you have hard reset the device then this is all moot.
chetccox
thanks for your reply. i tried using the backlight button like you said but nothing. even under light nothing shows up on the screen unfortunately
hopefully htc can fix it for me, fingers crossed!
thanks a lot for replying sir all the best
G
NaughtyLondonBoy said:
someone just also informed me that the screen is not designed to be turned 360 degrees but only 180 degrees,maybe this is what did it? whatif i turned it around to close it instead ofturning it back the way it came.
G
Click to expand...
Click to collapse
Surprisingly enough it is easily done...I have a jasjar that doesn't stop if you try to rotate it further than 180. They have re-designed the hinge / twist bracket with more pronounced ridges on the XDA exec I had in bits to stop this. If in doubt, deny all knowledge, if you've been able to do that without noticing, it's a design flaw IMO.
HTCEurope are actually very good for repairs, you can log in and see the progress of your repair on their site, and compared to some of the other official service agents ( SBE / imate ) they are also reasonably priced if your units is not covered byt warranty eg if you smashed the screen.
Don't ever bother sending a phone back via orange unless it's accidental damage and you have orangecare - they just send it on to HTC so you're only delaying it. The only downside is you have to pay for the postage to send it to them. An upside of using HTC directly though is you can pay for a cosmetic refurb if needed at the same time.
Richard
You are welcome, but sorry you were not able to find a solution. Can you actually turn your screen through 360 degrees? There are mechanical stops to prevent this, but they can of course be broken by force. One turn would probably not damage the wire inside, as I have seen it. More than once however, and you have no doubt broken the connection. Since the screen still beeps, it sounds like the main connection to the lcd is gone. Even with the backlight for the lcd screen completely disconnected the lcd will still show charaters under strong light. Have you actually done a 'hard' reset? This is the one where you hold the two soft keys (with the '-' on them) at the same time you press the reset button on the back of the unit. If you see nothing after this, you definitely need to send it in for repair.
richard thanks will remember to always use htc directly in future too. hopefully they wont charge me for the work, but if they do its probably my own fault, just wish i knew how i broke it lol
chetccox, i understand now how the cable mustve broken inside. this is because i can easily turn the screen through no problem, even in the manual there is no mention of this, there is even NO ADVICE ON HOW TO OPEN OR CLOSE THE SCREEN!
thanks for your input, i tried the hard rest too, nthing on the screen again! oh well, very unfortunate, was really looking forward to this!
i think ill sell this on and get something like the xda3 again. i had a mini s before i gave that to my cousin for his birthday. i never got on with it, too slow for me, im not educated enough to change roms etc etc etc
thanks all
G
Hi Guys
Have been checking the HTC wesbite frantically since last week to see how my pda is getting on with its warranty repair and this is the status it shows.
Timestamp Status
22/02/2006 08:59:36 RECEIVED
01/03/2006 09:00:27 ON-HOLD
what does it mean when it says on-hold?
this is the status of my Xda Exec (SPV M5000 actually) what does that mean please? can anyone help
Many thanks
G
Well, here is what ON-HOLD means!
Is it worth arguing or shall i just pay it and cut my losses? Not once does it say this in the manual anywhere!
Please let me know what you guys think.
Thanks again
G
ENCLOSED
Dear Mr Sood,
Thank you for returning your phone to us.
Unfortunately our technicians have found that the screen has been turned through more than 180 degrees damaging the co-axial cable. As accidental damage is not covered by the warranty this will be a chargeable repair at a cost of £77.40 inclusive of vat and delivery. This may be paid by credit/debit card at our website, www.htceurope.com, using your case number and password. Please let me know if you can’t find either of these.
Payment may also be made by cheque or postal order made payable to HTC Europe Co Ltd, and sent to:
Tim Morvan
HTC Europe
Capella House
Snowdon Drive
Milton Keynes
MK6 1AJ.
Thank you.
Tim Morvan
SubTotal Item Chk
£25.00 A62 Average small repair
£6.87 S27 Courier
£34.00 S29 Labour
LOL only in our country can the labour be more than the actual cost of repair
Theres a box online where i can choose to disagree. DO you think i stand anywhere? i dont mind paying it but when i bought the phone i cooldnt feel anything stopping the screen
Cheers
G
i wouldnt pay the monies... i would argue its a design fault.. search the internet for othe rpeple with same problem.
also point out that nowhere in the documents does it warn you about 360 rotations.
NaughtyLondonBoy said:
SubTotal Item Chk
£25.00 A62 Average small repair
£6.87 S27 Courier
£34.00 S29 Labour
LOL only in our country can the labour be more than the actual cost of repair
Click to expand...
Click to collapse
While it's a shame they are not fixing it under warranty, the quote is reasonable IMO as you can't buy the cable for love nor money, and I've changed one, it's fiddly and took me at least an hour. £25 for the part and 1 hour's labour is fairy snuff, I'd pay it no question if it were me.
NaughtyLondonBoy said:
Theres a box online where i can choose to disagree. DO you think i stand anywhere? i dont mind paying it but when i bought the phone i cooldnt feel anything stopping the screen
Cheers
G
Click to expand...
Click to collapse
You could try - it's not like they'll put the price up for you querying it?
There *are* others who have had the same problem as well.
Richard
Timestamp Status
22/02/2006 08:59:36 RECEIVED
01/03/2006 09:00:27 ON-HOLD
10/03/2006 13:37:11 OFF-HOLD
11/03/2006 11:11:45 REPAIRING
11/03/2006 11:26:00 REPAIRED
LOLOL, took them 15 minutes to do, so that means £140 an hour! nearly as much as what I make {{wishful thinking}} :roll:
I cannot complain, as i t was most probably my fault it broke. I think ill go back to the xda 3 :twisted: very soild phone
Thanks everyone for your help and support.
NaughtyLondonBoy said:
Timestamp Status
22/02/2006 08:59:36 RECEIVED
01/03/2006 09:00:27 ON-HOLD
10/03/2006 13:37:11 OFF-HOLD
11/03/2006 11:11:45 REPAIRING
11/03/2006 11:26:00 REPAIRED
LOLOL, took them 15 minutes to do, so that means £140 an hour! nearly as much as what I make {{wishful thinking}} :roll:
I cannot complain, as i t was most probably my fault it broke. I think ill go back to the xda 3 :twisted: very soild phone
Thanks everyone for your help and support.
Click to expand...
Click to collapse
I dunno about your phone but my QTEK 9000 had a sticker on the screen when it was fresh out of the box. This sticker did state that you cannot turn it more than 180º. Maybe it's just QTEK that took the time to put this sticker.

defective 8125

I just got mty 8125 last week and already dead.Any one seen this, my screen keeps wiggin out.Some times it stays this way even after a soft reset.
anyone ever seem this before
Nothing to worry if its new and within the 30 day period -- Cingular will replace it.
Mine was worst -- it just hang on the boot screen.
Called Cingular CS and had the phone replaced -- had to ordeal a 45 min conversation though as I was getting passed back and forth. Had to call 4 times as well =(
Follow-up if broken phone that I sent back was received ( found out that still the replacement phone wasnt ordered -- turns out they need to order one again -- charge you for the cost -- refund you when they get the broken phone -- so that's like buying another *new phone )
So give like a $400 space on your credit card for that =) and double check if they received the broken phone too -- drat I need to do that =(
Cheers
Re: RE: defective 8125
barok_ba said:
Called Cingular CS and had the phone replaced -- had to ordeal a 45 min conversation though as I was getting passed back and forth. Had to call 4 times as well =(
Follow-up if broken phone that I sent back was received ( found out that still the replacement phone wasnt ordered -- turns out they need to order one again -- charge you for the cost -- refund you when they get the broken phone -- so that's like buying another *new phone )
Click to expand...
Click to collapse
Wow, that is absolutely not like my experience with Cingular Warranty Replacement.
My touchscreen developed a deadspot right in the middle of the screen (thank MS for Voice Command or I'd never have been able to make calls). I contacted Cingular and they shipped me a replacement phone right away. I had it in 2 days! They warned me that if they didn't receive my old phone within 14 days then they would charge my account for the cost of an 8125 ($450.00).
hi kyphur -- off topic a bit
how/where did you get a replacement protection? the phone insurance from cingular doesnt cover the 8125 as posted in http://www.cingular.com/customer_service/equipment_protection
thanks
Re: RE: defective 8125
barok_ba said:
hi kyphur -- off topic a bit
how/where did you get a replacement protection? the phone insurance from cingular doesnt cover the 8125 as posted in http://www.cingular.com/customer_service/equipment_protection
thanks
Click to expand...
Click to collapse
No replacement protection, it was covered under the Manufacturer's Warranty 1 year warranty. Since I opted for regular shipping it didn't cost me a dime (I could have got next day for $10.00)

LCD display problem

Hi guys,
I could not find any other "help" section, so I decided to write my problem here. My Diamond 2 has some sort of display problem, device works, same with touchscreen. I can blindly control the phone, but I can't see anything because LCD does not work. I attached a photo of how LCD looks like when it is not in standby (light on). LCD looks fine with light off (in standby/turned off).
Anyone knows what this might be? I don't know how it happened, but not by my direct action. I checked a clock many times that day, and later when I checked the phone I just could not get LCD to work anymore. Just this.
I already e-mailed HTC service for support. I bought the phone from Amazon UK like 3 months ago, so I think warranty is still valid. I just hope they will not cause any problems and repair the phone without any fees. I am just checking here for your expertise on the matter. Maybe there is someone else here with same problem.
Thanks!
* I tried hard reset button
Hi
By pressing the button at the top (to check the clock) so many times the button may have got loose or the the wires connecting the LCD to the motherboard may be loose, I had this problem with my Nokia N85.
Best thing to do is get it repaired under warranty. First, ring or email Amazon and see what they can do. If your unwilling to send it off Carphone Warehouse will do the repair it for you but you have to find the repair centres. They have quite a few so it should be too hard to find.
Also Carphone Warehouse will not charge you as long as you have proof of purchase.
Man.
Is sending the phone to the Carphone Warehouse a good idea? I was just browsing the net and found many complaints about their repair services.
I sent my Nokia N85 for repair and it was ok. But I can see why your asking because I read the same reviews.
You should definiately try Amazon first.
Man.

Can someone fix my phone?

Guys,
I have an HTC 4350 that I absolutely love.
I upgraded it a while ago, and decided to pimp it a little.
A bought a new case/housing and it worked perfectly for 3 months.
Now, something happened to the screen (my wife is the one using it now), and it goes on and off.
It really depends on how I hold the keyboard and the rest of the phone for the screen to work correctly.
(http://www.youtube.com/watch?v=BAfMP25ad6c)
Unfortunately, I have tried several cellphone techs in here (Costa Rica), and no one knows how to repair it.
Where can I send? or who can I send it to?
I'm willing to mail it to the US. It's just that I love so much that phone that I'd do as much as this to fix it (besides, it's my backup phone).
I've tried to google options, but by reading random webpages it's hard to know where to send it.
Thanks in advance,
Dan from Costa Rica
Possibly loose wire ? Did you just replace the case or did you take some other things apart ? Are you any good doing repair yourself ? I replaced the screen and hardware buttons on my Wing for about $50.00 US. A repair site wanted $100.00 just to do the screen. You'll drop a few hundred if you send it out. Possibly get one off ebay to use for parts. Just Google it and you should pull up some sites to send in for repairs.
Good Luck.

Categories

Resources