Hello everyone
This is my first post, i usually browse these forums to pick knowledge but im in an hour of need please
I have the orange M5000, (universal or xda exec)
Everything works as it rings when you dial its number, button presses are acknowledged, even screen taps give you beeps!
but neither the screen lights up andneither does it show anything.
is there something i can do please? i must be pressing a button wrong or something!
tried resets etc.
Please could someone help
many thanks
"G"
when you take the battery out and then put it back in and press the power button does the screen show anything?
If not back to the store me thinks.
Anyone else?
JAmes
Hello,
the connector between the screen and mainboard sounds like it is either loose or frayed ( it is a collection of wires and not a ribbon.)
I would contact www.htceurope.com and arrange a repair as the unit should still be under warranty unless it's been noticebly dropped.
Richard
james, i tried the resets also taking the battery out,sadly the problem persisted after this too
richard thanks so much for putting that website forward as i didnt even know it existed
the orange shop i got it from i would never ever visit again, terrible service and nil knowledge.
i have gone through the process on htc's website and will send it for repair tomorrow
thanks so much again!
has anyone else sent anything to htc for warranty work before?
many thanks
"G"
someone just also informed me that the screen is not designed to be turned 360 degrees but only 180 degrees,maybe this is what did it? whatif i turned it around to close it instead ofturning it back the way it came.
oh well, i have printed a tick sheet so willdispatch it tomorrow
thanks so much again for your help.#
G
I recon you wouldnt have noticed you were doing bad if you turned it through the not turnable part.
hope the repair gets it sorted for you
JAmes
thanks james!
me too! i could always walk into another orange shop but theyre only going to probably send it to htc for repair anyway so why not go straight!
thanks all
G
If you plug the unit in to power, is the screen still dark? Did you do a hard reset? If not, do so. You don't have much to lose. If one presses the backlight button and power buttons in a certain sequence, the backlight slider goes to '0' and the screen will appear to be black. If you look at it under strong light you will see that you can make out the icons etc. on the screen. If this is the case, go to settings and backlight and move the sliders up. If you have hard reset the device then this is all moot.
If you plug the unit in to power, is the screen still dark? Did you do a hard reset? If not, do so. You don't have much to lose. If one presses the backlight button and power buttons in a certain sequence, the backlight slider goes to '0' and the screen will appear to be black. If you look at it under strong light you will see that you can make out the icons etc. on the screen. If this is the case, go to settings and backlight and move the sliders up. If you have hard reset the device then this is all moot.
chetccox
thanks for your reply. i tried using the backlight button like you said but nothing. even under light nothing shows up on the screen unfortunately
hopefully htc can fix it for me, fingers crossed!
thanks a lot for replying sir all the best
G
NaughtyLondonBoy said:
someone just also informed me that the screen is not designed to be turned 360 degrees but only 180 degrees,maybe this is what did it? whatif i turned it around to close it instead ofturning it back the way it came.
G
Click to expand...
Click to collapse
Surprisingly enough it is easily done...I have a jasjar that doesn't stop if you try to rotate it further than 180. They have re-designed the hinge / twist bracket with more pronounced ridges on the XDA exec I had in bits to stop this. If in doubt, deny all knowledge, if you've been able to do that without noticing, it's a design flaw IMO.
HTCEurope are actually very good for repairs, you can log in and see the progress of your repair on their site, and compared to some of the other official service agents ( SBE / imate ) they are also reasonably priced if your units is not covered byt warranty eg if you smashed the screen.
Don't ever bother sending a phone back via orange unless it's accidental damage and you have orangecare - they just send it on to HTC so you're only delaying it. The only downside is you have to pay for the postage to send it to them. An upside of using HTC directly though is you can pay for a cosmetic refurb if needed at the same time.
Richard
You are welcome, but sorry you were not able to find a solution. Can you actually turn your screen through 360 degrees? There are mechanical stops to prevent this, but they can of course be broken by force. One turn would probably not damage the wire inside, as I have seen it. More than once however, and you have no doubt broken the connection. Since the screen still beeps, it sounds like the main connection to the lcd is gone. Even with the backlight for the lcd screen completely disconnected the lcd will still show charaters under strong light. Have you actually done a 'hard' reset? This is the one where you hold the two soft keys (with the '-' on them) at the same time you press the reset button on the back of the unit. If you see nothing after this, you definitely need to send it in for repair.
richard thanks will remember to always use htc directly in future too. hopefully they wont charge me for the work, but if they do its probably my own fault, just wish i knew how i broke it lol
chetccox, i understand now how the cable mustve broken inside. this is because i can easily turn the screen through no problem, even in the manual there is no mention of this, there is even NO ADVICE ON HOW TO OPEN OR CLOSE THE SCREEN!
thanks for your input, i tried the hard rest too, nthing on the screen again! oh well, very unfortunate, was really looking forward to this!
i think ill sell this on and get something like the xda3 again. i had a mini s before i gave that to my cousin for his birthday. i never got on with it, too slow for me, im not educated enough to change roms etc etc etc
thanks all
G
Hi Guys
Have been checking the HTC wesbite frantically since last week to see how my pda is getting on with its warranty repair and this is the status it shows.
Timestamp Status
22/02/2006 08:59:36 RECEIVED
01/03/2006 09:00:27 ON-HOLD
what does it mean when it says on-hold?
this is the status of my Xda Exec (SPV M5000 actually) what does that mean please? can anyone help
Many thanks
G
Well, here is what ON-HOLD means!
Is it worth arguing or shall i just pay it and cut my losses? Not once does it say this in the manual anywhere!
Please let me know what you guys think.
Thanks again
G
ENCLOSED
Dear Mr Sood,
Thank you for returning your phone to us.
Unfortunately our technicians have found that the screen has been turned through more than 180 degrees damaging the co-axial cable. As accidental damage is not covered by the warranty this will be a chargeable repair at a cost of £77.40 inclusive of vat and delivery. This may be paid by credit/debit card at our website, www.htceurope.com, using your case number and password. Please let me know if you can’t find either of these.
Payment may also be made by cheque or postal order made payable to HTC Europe Co Ltd, and sent to:
Tim Morvan
HTC Europe
Capella House
Snowdon Drive
Milton Keynes
MK6 1AJ.
Thank you.
Tim Morvan
SubTotal Item Chk
£25.00 A62 Average small repair
£6.87 S27 Courier
£34.00 S29 Labour
LOL only in our country can the labour be more than the actual cost of repair
Theres a box online where i can choose to disagree. DO you think i stand anywhere? i dont mind paying it but when i bought the phone i cooldnt feel anything stopping the screen
Cheers
G
i wouldnt pay the monies... i would argue its a design fault.. search the internet for othe rpeple with same problem.
also point out that nowhere in the documents does it warn you about 360 rotations.
NaughtyLondonBoy said:
SubTotal Item Chk
£25.00 A62 Average small repair
£6.87 S27 Courier
£34.00 S29 Labour
LOL only in our country can the labour be more than the actual cost of repair
Click to expand...
Click to collapse
While it's a shame they are not fixing it under warranty, the quote is reasonable IMO as you can't buy the cable for love nor money, and I've changed one, it's fiddly and took me at least an hour. £25 for the part and 1 hour's labour is fairy snuff, I'd pay it no question if it were me.
NaughtyLondonBoy said:
Theres a box online where i can choose to disagree. DO you think i stand anywhere? i dont mind paying it but when i bought the phone i cooldnt feel anything stopping the screen
Cheers
G
Click to expand...
Click to collapse
You could try - it's not like they'll put the price up for you querying it?
There *are* others who have had the same problem as well.
Richard
Timestamp Status
22/02/2006 08:59:36 RECEIVED
01/03/2006 09:00:27 ON-HOLD
10/03/2006 13:37:11 OFF-HOLD
11/03/2006 11:11:45 REPAIRING
11/03/2006 11:26:00 REPAIRED
LOLOL, took them 15 minutes to do, so that means £140 an hour! nearly as much as what I make {{wishful thinking}} :roll:
I cannot complain, as i t was most probably my fault it broke. I think ill go back to the xda 3 :twisted: very soild phone
Thanks everyone for your help and support.
NaughtyLondonBoy said:
Timestamp Status
22/02/2006 08:59:36 RECEIVED
01/03/2006 09:00:27 ON-HOLD
10/03/2006 13:37:11 OFF-HOLD
11/03/2006 11:11:45 REPAIRING
11/03/2006 11:26:00 REPAIRED
LOLOL, took them 15 minutes to do, so that means £140 an hour! nearly as much as what I make {{wishful thinking}} :roll:
I cannot complain, as i t was most probably my fault it broke. I think ill go back to the xda 3 :twisted: very soild phone
Thanks everyone for your help and support.
Click to expand...
Click to collapse
I dunno about your phone but my QTEK 9000 had a sticker on the screen when it was fresh out of the box. This sticker did state that you cannot turn it more than 180º. Maybe it's just QTEK that took the time to put this sticker.
Related
Hello to you all!
My problem began when I accidently dropped my Magician from a height of about 4 feet. Now it is having somekind of alignment problem. I cannot figure out the actual problem. No Matter where I click on the screen, it takes action on the extreme left side of the screen, for example if i click on the sound icon, it opens the start menu.
By any chance if anyone of you have experienced similar problem and got a solution, please be kind to share it with me. Experts I really need your help, in my country this thing cannot be repaired or replaced as no I-mate service is available. I'm on this forum with great hopes.
God Bless you all.
Please say something.!!
castiwo said:
Please say something.!!
Click to expand...
Click to collapse
Never heard of this before, but did you try a hard-reset ? seems to me that might be your only chance....
yess! hard resetted a couple of times now I cannot even pass through the screen alignment window that asks to tap on 5 different locations.
it definitely needs repair..you can try contacting www.expansys.com but you'll have to ship the item off to them for repair
Thank You O2Mini_Noob for your kind reply.
This Jam wasn't even bought from Expansys. But I'll still try asking them. In the mean time, can you people tell me if I can try repairing it myself? I'm quite familiar with the electronic devices.
I have had this same problem with an old ipaq 3760. Sometimes it would align after calibration but always went back to way off. After hard reset the only way to proceed was pressing the navigation button because the screen was so far off. I had acciedntally thrown it about 4 metres when it slid out of its case. It did not stop working then, but six months later I dropped it about 20cm on its edge and it went.
I took it in for repairs (I had paid an extra $200 for more waranty) and nobody could find the fault. In the end they told me it was repaired but the one I got back was new with a different serial number.
I do not think there is a solution to your problem. Once the screen goes its not worth fixing. I have a friend with a similar problem on a toshiba. It now registers a random screen tap every 2 -3 seconds making it uselless.
Sorry, I know its a really nice phone.
Expansys use PocketPCTechs as their PDA upgrade/repair centre which is the best repair centre for any PDAs. I guess to repair the O2 mini yourself, you must at least have a service manual. Try this link
http://www.ppcsg.com/index.php?showtopic=52417&hl=open+o2+mini
I dropped my fone from the second floor to the first - but luckily the corner of the phone stopped it from hurting the floor any more. It hit the corder where the stylus is and now the screen looks a liitle raised from the keyboard. When I turn it on, it only shows me a white screen.
2 Questions:
1 - can I fix it
2 - can I get another one from Cingular (and how)
I know that I do not have protection on my phone since Cingular will not protect phones that cost more than $300 (when if you think about it, those are the phones you need to protect) Does anyone know how I can get another phone from Cingular without paying?
Thanks
mikeysweet said:
I dropped my fone from the second floor to the first - but luckily the corner of the phone stopped it from hurting the floor any more. It hit the corder where the stylus is and now the screen looks a liitle raised from the keyboard. When I turn it on, it only shows me a white screen.
2 Questions:
1 - can I fix it
2 - can I get another one from Cingular (and how)
I know that I do not have protection on my phone since Cingular will not protect phones that cost more than $300 (when if you think about it, those are the phones you need to protect) Does anyone know how I can get another phone from Cingular without paying?
Thanks
Click to expand...
Click to collapse
getting one without paying isnt going to happen, especially since it shows obvious signs of user inlficted damage. you need to start saving up for your next phone purchase.
So Should I go ahead and try to open it up and see if I can fix anything in it?
In my opinion, I think the LCD is broken, or it could be just the connection loose where the LCD connects to the mainboard. Goodluck!
Clem
clemsyn said:
In my opinion, I think the LCD is broken, or it could be just the connection loose where the LCD connects to the mainboard. Goodluck!
Clem
Click to expand...
Click to collapse
there is a place called www.safeware.com where you can insurace your PDA for about 60 bucks a year... check it out
you may get another from ebay for $400
if the screen and motherboard are not broken, try to get Dopod 838 housing assembly, and replace the housing
So I opened up the entire phone and only found that the InfraRed lens broken off. I don't see where else it is broken. I had everything apart except the screen from the face of the phone. I took off the back by taking the screen off of the guide rails.
I made sure the connections between the screen and the board where secure. With the phone completely open, I tried to turn it on and still got a white screen.
When I plug in the power, the orange light doesn't light up.
I think I'm up a certain creek without a paddle.
Here is an update:
I called Cingular and all they could offer me was the number to the manufacturer HTC (877-878-6944)
HTC sends me to their repair center (888-354-2375)
So I am sending my busted phone to them and here is how the process works:
They get your CCard # to have on file. You send the phone in your own package, your cost. They will get it, diagnose the problem and give you an estimate of cost. If you approve the cost, then they will charge your card for the repair plus $27.80 for return shipping. If you do not approve the cost then they will charge you $27.80 and return you your busted phone.
I'll keep you posted to the cost estimate.
10/26/06 - HTC calls me up and says that my unit will cost $169 to repair and I go ahead and authorize it.
10/30/06 - HTC Ships out my unit and I should get it 11/2
Jesus, 169!
wait wait..u mean to tell me there's no warranty on this device? not even a year?
I don't know how HTC works, but I used to own a couple of HP PDA and PDA phones...and if there's any kind of problem, hardware, software, or even if I dropped the device and broke it (which I did a couple of times), I call the warranty department (of course I had to lie and told them I never damanged it), but then they send me a new PDA on UPS Next day right away with no charge to me..and I send them back my old PDA postage paid....
I don't get it..why can't u do the same with HTC? Like I was wondering earlier...is there no warranty? Coz if there isn't, I'm returning my 8125.
And the Saga ends.
Yesterday got my phone and tested everything to make sure it works. Turns out that they actually do fix what you send them instead of just swapping it out. My case was cracked near the corner and you can see where they repaired the crack.
So there you have it.
- There is a warranty for factory defects, not dropping your phone
anthoj said:
I don't get it..why can't u do the same with HTC? Like I was wondering earlier...is there no warranty? Coz if there isn't, I'm returning my 8125.
Click to expand...
Click to collapse
There is a 1 year warranty through Cingular but it does not cover lose or physical damage, only defects in the product.
My touchscreen developed some issues after about 3 months of use. It was replaced under warranty.
If you drop and break it your warranty is voided. This is pretty standard, insurance covers loss & accidental damage.
Once upon a time when I woke up with a bad mood, I threw my phone away to stop the alarm.. Since that moment my I/O button which is on top of the phone (the one you switch the LCD's blacklight on and off) is hard to push.
The 'clicking-system' is (I think) dented in, and from the surface it actually looks like that too. It still works though, but you have to press really hard.
I asked at the local phone shop what my invoice would look like if I have it repaired by them and I found out it would be better to do it myself.
The problem is that although all the parts which are available on internet, this button is really hard to get. I can;t even find it on eBay (maybe I just search the wrong way).
Does anyone know where to get this, and if it hard to solder it (if needed)?
I am located in The Netherlands, so I prefer something that SHIPS to NL.
I found this (https://www.gsm4world.us/htc-touch-...lex-cable-lcd-key-ear-repair-d-02961_405.html) but I don't know if it will do the job.
Thank in advance guys!
Does anyone know?
gsm4world.us has almost full line of parts for the fuze/tp
Sorry I can't be of more use, but some searching on eBay will show that you can get the same part as on GSM4World a bit cheaper:
http://cgi.ebay.co.uk/HTC-TOUCH-PRO...Accessories?hash=item1c0ce8e08a#ht_2173wt_939
Edit: Actually, I'm not convinced that the part you suggested is the one you need. I think you should hold off buying anything until someone can tell you for certain which is best.
Power button
ewaldvk said:
Once upon a time when I woke up with a bad mood, I threw my phone away to stop the alarm.. Since that moment my I/O button which is on top of the phone (the one you switch the LCD's blacklight on and off) is hard to push.
The 'clicking-system' is (I think) dented in, and from the surface it actually looks like that too. It still works though, but you have to press really hard.
I asked at the local phone shop what my invoice would look like if I have it repaired by them and I found out it would be better to do it myself.
The problem is that although all the parts which are available on internet, this button is really hard to get. I can;t even find it on eBay (maybe I just search the wrong way).
Does anyone know where to get this, and if it hard to solder it (if needed)?
I am located in The Netherlands, so I prefer something that SHIPS to NL.
I found this (https://www.gsm4world.us/htc-touch-...lex-cable-lcd-key-ear-repair-d-02961_405.html) but I don't know if it will do the job.
Thank in advance guys!
Click to expand...
Click to collapse
Hi, Recently my Touch pro's motherboard gone dead.
Like yours HTC service center gave me estimate equal of new device so i listed parts to help others.
If your device is still facing the same problem please PM me with problem & picture, it will help us to decide which part you actually need.
The link posted by you is whole switching system, but i believe you just need plastic part of power button
i have noticed that my screen is noticeably brighter too places at bottom (aprox location of soft buttons) and about 2 3rds down center of screen (where my thumb rests) .. you can only notice this when screen in bright white
has anyone else had this problem? any solution or is it just that i use it?? im very confused
larrytango said:
i have noticed that my screen is noticeably brighter too places at bottom (aprox location of soft buttons) and about 2 3rds down center of screen (where my thumb rests) .. you can only notice this when screen in bright white
has anyone else had this problem? any solution or is it just that i use it?? im very confused
Click to expand...
Click to collapse
I guess you mean there are "stuck" or "hot" pixels.
I had same problem.
So i received a replacement from the seller.
Same here, at least with a spot, it is an irregular area with a diameter of about 3mm, it's just brighter, and it's located in the upper left quarter of the display. I only notice it when the background is white, and more evidently when backlight is higher.
Doesn't really bother me tho, and especially is not reason enough to flash back a custom rom and send the device back for warranty waiting who knows how much. Being without it scares me a little since I have nothing else that would do as a decent backup
it's a known issue
search for "blotches" and you'll find a couple of threads about it.
i've seen it on 2 HD2s. i sent the 2nd one back to HTC for warranty repair and they replaced the screen.
My HD2 has started to get these the past few months, call o2uk and they said send the phone back for repair.
I dont want it to go off for a repair as devices like this never come back the same as if it was made in the factory.
I would like a replacement, i dont care if its a refurb.
Could always lose it and claim on the phone insurance lol
sutt359 said:
My HD2 has started to get these the past few months, call o2uk and they said send the phone back for repair.
I dont want it to go off for a repair as devices like this never come back the same as if it was made in the factory.
I would like a replacement, i dont care if its a refurb.
Could always lose it and claim on the phone insurance lol
Click to expand...
Click to collapse
i have o2 premium insurance and i have a tiny scratch/crack on the screen from where i dropped it after a car crash , i asked o2 in the shop if it was covered and was told to call up and say i dropped phone and have a small crack, and would be replaced with a brand new phone.
i think i may call and mention the drop and the small crack / scratch and now have parts of the screen that are not coloured correctly lol
I have the same problem. I contacted the online dealer and they told me they would not replace it and I had to contact HTC support. Is this right?
I had this, htc repaired it free in 5 days. Go to htc uk website and call their support line. Was painless -just needed receipt (paypal proof in my case)
Did you get a replacement handset or did they just change the screen?
larrytango said:
i have noticed that my screen is noticeably brighter too places at bottom (aprox location of soft buttons) and about 2 3rds down center of screen (where my thumb rests) .. you can only notice this when screen in bright white
has anyone else had this problem? any solution or is it just that i use it?? im very confused
Click to expand...
Click to collapse
i have exactly the same issue. does anyone knows if it is a problem strictly of the touchscreen? replacing it will resolve the problem?
thanx in advance
My father dropped his phone. The phones display isn't working anymore (kind of). It stays black. The LED works, the buttons light up, sounds function but the display is black. When pressing the home key the buttons light up for aprox. 1 second then turn off.
Help would be appreciated because I am not a Samsung person
Please help!
(the warranty is still active)
RedLedLight said:
My father dropped his phone. The phones display isn't working anymore (kind of). It stays black. The LED works, the buttons light up, sounds function but the display is black. When pressing the home key the buttons light up for aprox. 1 second then turn off.
Help would be appreciated because I am not a Samsung person
Please help!
(the warranty is still active)
Click to expand...
Click to collapse
Since its just screen then just take it to them. Thought it was broken.
Although you have warranty, seems it would be hard to get it a service center to repair it without a cost to it. Best bet take it to a Samsung service center and try your luck(they will charge you more than likely). Seems the device is too damaged for normal operational use.
RedLedLight said:
My father dropped his phone. The phones display isn't working anymore (kind of). It stays black. The LED works, the buttons light up, sounds function but the display is black. When pressing the home key the buttons light up for aprox. 1 second then turn off.
Help would be appreciated because I am not a Samsung person
Please help!
(the warranty is still active)
Click to expand...
Click to collapse
pull out the battery from your phone asap .. disassemble it and kindly wash your motherboard with acetone with the help of brush... if you use your mobile then your phone will be damage tottaly
rais.asif786 said:
pull out the battery from your phone asap .. disassemble it and kindly wash your motherboard with acetone with the help of brush... if you use your mobile then your phone will be damage tottaly
Click to expand...
Click to collapse
XDA does not condone doing things to circumvent OEM warranty. I think people can figure things out on their own.
Considering the device is under warranty, then just send it in for service. Clearly a connection came loose on the display, and disassembly will viod the warranty. Best left to professionals.
The member was asking for advice.
Thanks
MD
Moscow Desire said:
XDA does not condone doing things to circumvent OEM warranty. I think people can figure things out on their own.
Considering the device is under warranty, then just send it in for service. Clearly a connection came loose on the display, and disassembly will viod the warranty. Best left to professionals.
The member was asking for advice.
Thanks
MD
Click to expand...
Click to collapse
That's exactly what I thought happened. It's in service now. Thanks.
It only takes 2 taps to thank somebody here.
RedLedLight said:
That's exactly what I thought happened. It's in service now. Thanks.
It only takes 2 taps to thank somebody here.
Click to expand...
Click to collapse
And I totally agree ^^^^^
Well, for info, I had an Iconia A501 tab (best tablet Acer made). It was a die-hard beast (until it became my 2.5yr old little girls tab) :laugh::laugh::laugh:
After 1 year slamming around, dropped I don't know how many times, some nand became corrupted. Now, don't laugh, but I removed the MB and put it in the oven for a bit (10 or 12 min). And shazzam! Could reload the OS.
You see, these OEMs "cold solder" the connections, chips and such, and dropping can make them come undone or lose contact. So a bit of heat, then pressing the chips back in place, can sometimes work.
But some months later, I finally put it to rest. Just too much abuse :laugh::laugh::laugh:
Good luck Mate, hope they get it sorted.