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Hello everyone
This is my first post, i usually browse these forums to pick knowledge but im in an hour of need please
I have the orange M5000, (universal or xda exec)
Everything works as it rings when you dial its number, button presses are acknowledged, even screen taps give you beeps!
but neither the screen lights up andneither does it show anything.
is there something i can do please? i must be pressing a button wrong or something!
tried resets etc.
Please could someone help
many thanks
"G"
when you take the battery out and then put it back in and press the power button does the screen show anything?
If not back to the store me thinks.
Anyone else?
JAmes
Hello,
the connector between the screen and mainboard sounds like it is either loose or frayed ( it is a collection of wires and not a ribbon.)
I would contact www.htceurope.com and arrange a repair as the unit should still be under warranty unless it's been noticebly dropped.
Richard
james, i tried the resets also taking the battery out,sadly the problem persisted after this too
richard thanks so much for putting that website forward as i didnt even know it existed
the orange shop i got it from i would never ever visit again, terrible service and nil knowledge.
i have gone through the process on htc's website and will send it for repair tomorrow
thanks so much again!
has anyone else sent anything to htc for warranty work before?
many thanks
"G"
someone just also informed me that the screen is not designed to be turned 360 degrees but only 180 degrees,maybe this is what did it? whatif i turned it around to close it instead ofturning it back the way it came.
oh well, i have printed a tick sheet so willdispatch it tomorrow
thanks so much again for your help.#
G
I recon you wouldnt have noticed you were doing bad if you turned it through the not turnable part.
hope the repair gets it sorted for you
JAmes
thanks james!
me too! i could always walk into another orange shop but theyre only going to probably send it to htc for repair anyway so why not go straight!
thanks all
G
If you plug the unit in to power, is the screen still dark? Did you do a hard reset? If not, do so. You don't have much to lose. If one presses the backlight button and power buttons in a certain sequence, the backlight slider goes to '0' and the screen will appear to be black. If you look at it under strong light you will see that you can make out the icons etc. on the screen. If this is the case, go to settings and backlight and move the sliders up. If you have hard reset the device then this is all moot.
If you plug the unit in to power, is the screen still dark? Did you do a hard reset? If not, do so. You don't have much to lose. If one presses the backlight button and power buttons in a certain sequence, the backlight slider goes to '0' and the screen will appear to be black. If you look at it under strong light you will see that you can make out the icons etc. on the screen. If this is the case, go to settings and backlight and move the sliders up. If you have hard reset the device then this is all moot.
chetccox
thanks for your reply. i tried using the backlight button like you said but nothing. even under light nothing shows up on the screen unfortunately
hopefully htc can fix it for me, fingers crossed!
thanks a lot for replying sir all the best
G
NaughtyLondonBoy said:
someone just also informed me that the screen is not designed to be turned 360 degrees but only 180 degrees,maybe this is what did it? whatif i turned it around to close it instead ofturning it back the way it came.
G
Click to expand...
Click to collapse
Surprisingly enough it is easily done...I have a jasjar that doesn't stop if you try to rotate it further than 180. They have re-designed the hinge / twist bracket with more pronounced ridges on the XDA exec I had in bits to stop this. If in doubt, deny all knowledge, if you've been able to do that without noticing, it's a design flaw IMO.
HTCEurope are actually very good for repairs, you can log in and see the progress of your repair on their site, and compared to some of the other official service agents ( SBE / imate ) they are also reasonably priced if your units is not covered byt warranty eg if you smashed the screen.
Don't ever bother sending a phone back via orange unless it's accidental damage and you have orangecare - they just send it on to HTC so you're only delaying it. The only downside is you have to pay for the postage to send it to them. An upside of using HTC directly though is you can pay for a cosmetic refurb if needed at the same time.
Richard
You are welcome, but sorry you were not able to find a solution. Can you actually turn your screen through 360 degrees? There are mechanical stops to prevent this, but they can of course be broken by force. One turn would probably not damage the wire inside, as I have seen it. More than once however, and you have no doubt broken the connection. Since the screen still beeps, it sounds like the main connection to the lcd is gone. Even with the backlight for the lcd screen completely disconnected the lcd will still show charaters under strong light. Have you actually done a 'hard' reset? This is the one where you hold the two soft keys (with the '-' on them) at the same time you press the reset button on the back of the unit. If you see nothing after this, you definitely need to send it in for repair.
richard thanks will remember to always use htc directly in future too. hopefully they wont charge me for the work, but if they do its probably my own fault, just wish i knew how i broke it lol
chetccox, i understand now how the cable mustve broken inside. this is because i can easily turn the screen through no problem, even in the manual there is no mention of this, there is even NO ADVICE ON HOW TO OPEN OR CLOSE THE SCREEN!
thanks for your input, i tried the hard rest too, nthing on the screen again! oh well, very unfortunate, was really looking forward to this!
i think ill sell this on and get something like the xda3 again. i had a mini s before i gave that to my cousin for his birthday. i never got on with it, too slow for me, im not educated enough to change roms etc etc etc
thanks all
G
Hi Guys
Have been checking the HTC wesbite frantically since last week to see how my pda is getting on with its warranty repair and this is the status it shows.
Timestamp Status
22/02/2006 08:59:36 RECEIVED
01/03/2006 09:00:27 ON-HOLD
what does it mean when it says on-hold?
this is the status of my Xda Exec (SPV M5000 actually) what does that mean please? can anyone help
Many thanks
G
Well, here is what ON-HOLD means!
Is it worth arguing or shall i just pay it and cut my losses? Not once does it say this in the manual anywhere!
Please let me know what you guys think.
Thanks again
G
ENCLOSED
Dear Mr Sood,
Thank you for returning your phone to us.
Unfortunately our technicians have found that the screen has been turned through more than 180 degrees damaging the co-axial cable. As accidental damage is not covered by the warranty this will be a chargeable repair at a cost of £77.40 inclusive of vat and delivery. This may be paid by credit/debit card at our website, www.htceurope.com, using your case number and password. Please let me know if you can’t find either of these.
Payment may also be made by cheque or postal order made payable to HTC Europe Co Ltd, and sent to:
Tim Morvan
HTC Europe
Capella House
Snowdon Drive
Milton Keynes
MK6 1AJ.
Thank you.
Tim Morvan
SubTotal Item Chk
£25.00 A62 Average small repair
£6.87 S27 Courier
£34.00 S29 Labour
LOL only in our country can the labour be more than the actual cost of repair
Theres a box online where i can choose to disagree. DO you think i stand anywhere? i dont mind paying it but when i bought the phone i cooldnt feel anything stopping the screen
Cheers
G
i wouldnt pay the monies... i would argue its a design fault.. search the internet for othe rpeple with same problem.
also point out that nowhere in the documents does it warn you about 360 rotations.
NaughtyLondonBoy said:
SubTotal Item Chk
£25.00 A62 Average small repair
£6.87 S27 Courier
£34.00 S29 Labour
LOL only in our country can the labour be more than the actual cost of repair
Click to expand...
Click to collapse
While it's a shame they are not fixing it under warranty, the quote is reasonable IMO as you can't buy the cable for love nor money, and I've changed one, it's fiddly and took me at least an hour. £25 for the part and 1 hour's labour is fairy snuff, I'd pay it no question if it were me.
NaughtyLondonBoy said:
Theres a box online where i can choose to disagree. DO you think i stand anywhere? i dont mind paying it but when i bought the phone i cooldnt feel anything stopping the screen
Cheers
G
Click to expand...
Click to collapse
You could try - it's not like they'll put the price up for you querying it?
There *are* others who have had the same problem as well.
Richard
Timestamp Status
22/02/2006 08:59:36 RECEIVED
01/03/2006 09:00:27 ON-HOLD
10/03/2006 13:37:11 OFF-HOLD
11/03/2006 11:11:45 REPAIRING
11/03/2006 11:26:00 REPAIRED
LOLOL, took them 15 minutes to do, so that means £140 an hour! nearly as much as what I make {{wishful thinking}} :roll:
I cannot complain, as i t was most probably my fault it broke. I think ill go back to the xda 3 :twisted: very soild phone
Thanks everyone for your help and support.
NaughtyLondonBoy said:
Timestamp Status
22/02/2006 08:59:36 RECEIVED
01/03/2006 09:00:27 ON-HOLD
10/03/2006 13:37:11 OFF-HOLD
11/03/2006 11:11:45 REPAIRING
11/03/2006 11:26:00 REPAIRED
LOLOL, took them 15 minutes to do, so that means £140 an hour! nearly as much as what I make {{wishful thinking}} :roll:
I cannot complain, as i t was most probably my fault it broke. I think ill go back to the xda 3 :twisted: very soild phone
Thanks everyone for your help and support.
Click to expand...
Click to collapse
I dunno about your phone but my QTEK 9000 had a sticker on the screen when it was fresh out of the box. This sticker did state that you cannot turn it more than 180º. Maybe it's just QTEK that took the time to put this sticker.
Hi all,
I need help,suggestions,anything with an issue I've had for a while. Since the time I started loading WM6 the screen has been randomly fading to white. I have LSVW latest rom 22/4 SE and 1.40.10 radio and 1.40oli although it doesn't matter what rom you load. I tried going back to WM5 and its better but now still fades to white as well.
on advise from oli and legolas I purchased a new battery but still have the same issue.
I have dropped my phone once which resulted in a crack to the right of the DEL/CR keys so could it be a HW issue and if you think so is it one I could open up the phone and fix?
Any and all help appreciated
IN FACT IF SOMEONE CAN RESOLVE THE ISSUE I WILL DONATE SOME CASH TO THEM!
test
Im updating to
LVSW 4-23 Full, Radio 1.40.30.00, SPL 2.10.Oli, IPL 1.04
seeing if any difference comes out.
This is not the first time this issue has been reported:
http://forum.xda-developers.com/archive/index.php/t-301003.html
The conclusion is that it's hardware related. It may be as simple as one of the internal ribbon connectors having a less than firm connection. It may be brought on my anything from physical movement or pressure to internal pressure if the device gats warm. However, it is possible that there is a failing component. IMHO, a case of take it for replacement/repair or first check connectors if your brave and not worried about a warranty.
Mike
mikechannon said:
This is not the first time this issue has been reported:
http://forum.xda-developers.com/archive/index.php/t-301003.html
The conclusion is that it's hardware related. It may be as simple as one of the internal ribbon connectors having a less than firm connection. It may be brought on my anything from physical movement or pressure to internal pressure if the device gats warm. However, it is possible that there is a failing component. IMHO, a case of take it for replacement/repair or first check connectors if your brave and not worried about a warranty.
Mike
Click to expand...
Click to collapse
HHmmm interesting thread .. the only issue i have out of that is the fade to white one.
Maybe Hardware .. i got the phone off ebay and now it has a crack in it .. so i dare say it isnt under warranty any more. (even though its a max of 6 months old).
It may also be software. I experienced the WSOD on my JASJAM when playing with the GPS-related DLL's. Once this problem appeared when switching on the camera. The screen would turn white and soft reset would not fix this, only power off/on would sort it out. Seems that the drivers do not reset (some of) the hardware to a known state on boot.
Had EXACTLY the same problem. Hoped it would be a software problem. Hard-reset a few times to no avail. Upgraded to a couple of the WM6 ROMs. No change. I did notice that when it was cool it tended not to happen, but after being on the phone a couple minutes or using the PDA for a while, it would do it AGAIN.
One weird thing I noticed was that if I did a Soft-reset and held down the Left Soft-key, I could "force" it to fade to white on start-up! VERY WEIRD.
I finally bit the bullet, and sent it back to Telstra to get it sorted. Didn't want to void warranty myself.
It has been just over 2 weeks since I sent it off, and They have sent this reply...
-------
-------
Hi
This phone is currently waiting on a part which was ordered yesterday. Some parts have already been issued but needs further repair.
Regards
Nadine
--------------------------------------------------------------------------------
From: LJ Boyd [mailto:[email protected]]
Sent: Friday, 20 April 2007 2:18 PM
To: ! TMS Customer Service
Subject: RE: Imate JASJAM Problem
Hello, I am emailing about an I-Mate JASJAM phone I sent for repairs early last week (tel # xxx ).
Can you please update me as to status of this repair, as the Telstra shop did not provide me with a second phone while I await return/repair/replacement of the phone.
Thanks,
-------
-------
So, I guess it IS a hardware problem. But then again, that kind of reply, sounds a bit "dodgy" as it doesn't seem to "technical" does it?
Hope this helps.
jyetara said:
So, I guess it IS a hardware problem. But then again, that kind of reply, sounds a bit "dodgy" as it doesn't seem to "technical" does it?
Hope this helps.
Click to expand...
Click to collapse
Their reply was not very technical - does not surprise me however. The people who repair these devices are usually faced with some component/connection/screen or a m/board that needs replaced. They often fail to take account of something as basic as the case pressing on the screen or other components - particularly when device is warm. So they replace the component they think is faulty and then discover the problem is still there. With this issue in particular I think that there are no faulty components just the case is a fraction of a millimetre too tight for the internal components and hence swapping out parts can have no effect. With this fault I advise people to go for a replacement not a repair if possible.
NB: This issue should not be confused with white screen that may appear after installing particular software or when an application crashes, or when the flashing of a new ROM goes wrong! The hardware issue arises most commonly when the device gets warm or put another way goes white after maybe 10 minutes of use and will continue to go white even after hard reset.
Mike
I have this same problem! =(
My phone screen recently (4-5 days ago) started to go white. I never saw this happen with my own eyes but when i picked up my phone and its sleeping i push the power button to get to an all white screen. I can hear noises when i touch the screen but no image other than white. I can solve this by removing the battery and putting it back in, then my scren works fine....its not verry often just like 1-3 times a day.
I want to try a hard reset but have a question first: My phone is unlocked by the ebay guy i got it from, will a hard reset lock my phone back to Cingular?
Next i want to try upgrading my ROM and Radio and anything else...im looking in the wiki for instructions on how to do this. Any help? What else shouls i upgrade?
Ive only had my Hermes for around 2 months so im new to much of this.
THanks!
I recently purchased a Used Imate Jasjam (Ex Telstra Australia) with this issue.
I pulled the unit apart, and reseated and pressed the Power and LCD Display Data Cables... attempting to ensure they were firmly fastened.
I then upgraded to LVSW's Latest WM6 Release.
I have had the Phone go to White once in that timeframe since. I brought it back by pressing the power button of, then one again.
I don't feel that it's really a "100%" Faulty Part... Because it works fine othertimes. It almost seems as if connections or a Data Cable has an Issue.
I'm intending tonight and using the Phone over the weekend to see if the issue continues to occur.
BAD NEWS!!
Well, got my phone back after a bit over 3 weeks I think? I kept ringing the repair center and emailing. Finally they said it was ready, and was sent back to the shop I bought it from. Rang the shop "no it's not here yet, we will ring you"... now the repair centre to the shop is a 20 min drive... on the 3rd, I rang again at 1pm and "no it's not here yet, we will ring you when it arrives." At this point I was really getting p*ed off. So I went to the shop, and demanded, and guess what was AT the Shop?!?!?!
Anyway, after 1 friggin day, I have lost the Red & Green phone buttons! As of tonight the whole bottom section no longer work, and the screen has gone white again.
The repair report listed 3 things replaced...one was a "bezel" another was a "poly" something. I will get the report a list the replaced bits if anyone likes, but their descriptions are kind of strange if ya ask me.
Anyway, I have to send the phone back for repairs again, which could take another 3 weeks +, which I think is completely PATHETIC OF TELSTRA, especially for the fact they dont give the same phone or even similar to "loan" while I wait for my defective $1300 phone to get "repaired"... (more like 'fiddled with' & "yeah, she'll be right mate"...
GRRRRR!!!!
My girlfriends phone was having the same problem. Try popping out your SD card and putting the phone into/out of sleep and see if that brings back a visible screen. Thats how we determined her situation was a hardware problem and not a problem with the rom.
jyetara said:
Well, got my phone back after a bit over 3 weeks I think? I kept ringing the repair center and emailing. Finally they said it was ready, and was sent back to the shop I bought it from. Rang the shop "no it's not here yet, we will ring you"... now the repair centre to the shop is a 20 min drive... on the 3rd, I rang again at 1pm and "no it's not here yet, we will ring you when it arrives." At this point I was really getting p*ed off. So I went to the shop, and demanded, and guess what was AT the Shop?!?!?!
Anyway, after 1 friggin day, I have lost the Red & Green phone buttons! As of tonight the whole bottom section no longer work, and the screen has gone white again.
The repair report listed 3 things replaced...one was a "bezel" another was a "poly" something. I will get the report a list the replaced bits if anyone likes, but their descriptions are kind of strange if ya ask me.
Anyway, I have to send the phone back for repairs again, which could take another 3 weeks +, which I think is completely PATHETIC OF TELSTRA, especially for the fact they dont give the same phone or even similar to "loan" while I wait for my defective $1300 phone to get "repaired"... (more like 'fiddled with' & "yeah, she'll be right mate"...
GRRRRR!!!!
Click to expand...
Click to collapse
Yes, sadly this is kind of predictable as I said in an earlier post in this thread:
http://forum.xda-developers.com/showpost.php?p=1233420&postcount=7
This is why, as I said, get a replacement not a repair if possible. My view is that the individual components are fine but connectors come loose or the heat generated causes pressure to be put on the screen etc So it's a problem with some cases and how the innards in some cases get squeezed. So off course changing the top poly board, connectors, bezel gasket, may by pot luck make a difference but is just as likely to make no difference at all.
Mike
Status Report:
After having my phone playing Video's Through the Night (My Way of a "Stress Test" to Generate Heat) I woke up the find the screen to be "almost completely" White.
Usually its gone completely, however in this instance I was able to see the icons through the whitewash.
I put the phone into sleep and back out and the Display is fine again.
Being that these phones are much easier to pull apart and put back together than my old JasJar I might to do some further experimentation.
I think the issue will have something to do with either one of the following
- Heat
- Pressure on the LCD from Parts Around it
- Faulty Ribbon or Power Leads to the LCD
My suggestions
- In the Case of Heat... I'll run the Same Test, with the Phone Directly in front of a small airconditioning unit I have.
- In the Case of Pressure, I'm going to look and see if I can place some extra Insulation Tape or Similar on the Phone to relieve this
- I wish I could find somewhere to buy the Replacement Ribbon Cables but I don't know where I can get them in Australia... any ideas?
VolarisPtyLtd said:
Status Report:
After having my phone playing Video's Through the Night (My Way of a "Stress Test" to Generate Heat) I woke up the find the screen to be "almost completely" White.
Usually its gone completely, however in this instance I was able to see the icons through the whitewash.
I put the phone into sleep and back out and the Display is fine again.
Being that these phones are much easier to pull apart and put back together than my old JasJar I might to do some further experimentation.
I think the issue will have something to do with either one of the following
- Heat
- Pressure on the LCD from Parts Around it
- Faulty Ribbon or Power Leads to the LCD
My suggestions
- In the Case of Heat... I'll run the Same Test, with the Phone Directly in front of a small airconditioning unit I have.
- In the Case of Pressure, I'm going to look and see if I can place some extra Insulation Tape or Similar on the Phone to relieve this
- I wish I could find somewhere to buy the Replacement Ribbon Cables but I don't know where I can get them in Australia... any ideas?
Click to expand...
Click to collapse
We wait to see. Mind you one guy on these boards found he could get half an hour from his device if he put it in the freezer for a while - so I'm not sure that air-con will be strong enough!!!
Mike
Well Results.....
After pulling apart the unit and reconnected, I think I found my cause to simply be excess pressure.
I've removed the "Black Plastic" Micro SD Card from its Blanking Plate.
Since I've done this... not one White Screen Whatsoever.
I don't use an SD Card, so the issue is resolved for me, however it is very interesting.
Could be Pressure or Heat (Small Hole Might Increase Airflow/Allow for Greater Dissapation or something)
Hi folks,
i've also small experience with this "white screen" issue and just wanted to inform you about it.
I got the device from my former boss who did already complain about this "white screen" issue on his O² XDA trion with original ROM. (honestly i did not really believe him due to my experience with couple of other devices so after i got the device i was just wondering - ok back to the facts).
I installed on Friday the Windows Mobile VI Pro - BLACK 2.5 Release and until today it was running (as far as i remember expect one time) nearly perfect w/o white screens. About 45min ago, i flashed the device with BLACK 3.0 Release and got until now about 5-10 times a white screen.
I assume this is not a hardware ONLY issue but indeed very strange.
I'll go back to 2.5 and will look forward if i get again the white screen or it'll be ok.
Cheers so far
FaCeOff said:
Hi folks,
i've also small experience with this "white screen" issue and just wanted to inform you about it.
I got the device from my former boss who did already complain about this "white screen" issue on his O² XDA trion with original ROM. (honestly i did not really believe him due to my experience with couple of other devices so after i got the device i was just wondering - ok back to the facts).
I installed on Friday the Windows Mobile VI Pro - BLACK 2.5 Release and until today it was running (as far as i remember expect one time) nearly perfect w/o white screens. About 45min ago, i flashed the device with BLACK 3.0 Release and got until now about 5-10 times a white screen.
I assume this is not a hardware ONLY issue but indeed very strange.
I'll go back to 2.5 and will look forward if i get again the white screen or it'll be ok.
Cheers so far
Click to expand...
Click to collapse
You are right to ask the question "is it hardware or software".
1
We know a white screens can arise if folk duff up flashing a new ROM.
2
We know there is a hardware caused white screen that comes and goes often when device gets warm.
3
But there maybe white screens caused by some kinds of crashing software or a buggy ROM etc
Crucially in terms of finding a cure will be distiguishing between these.
2 for most people is easy - take it back and get a replacement.
1 is a matter for the ROM upgrading and fixing boards
3 is a case of trying different ROMs testing 3 party software by selective installation until the problem starts or stops.
In your case I am worried that this is a number 2 device as it did sometimes get the problem before you flashed the ROM and now it's worse. It may only be worse because this particular ROM is generating more heat and consequently more white screens. (see explanations elsewhere).
I suppose if it's an occasional problem you might live with it but otherwise it's replacement at best and repair as a rather dodgy alternative.
Mike
Hey Mike,
well, before flashing the device with a custom ROM, in my opinion it was really difficult to use it.
By flashing it with V 2.5, it was very good usable and with V 3.0 it returned to become more unusable. Nevertheless, i upgraded 10min ago with HARD-SPL-V7 and it's running fine now (i've been wating with downgrading to V 2.5. If it returns to become unstable, i will downgrade to V 2.5 again.
I'll keep you informed.
yes for this particular "white screen" issue it will be useful to hear how things go - thanks
Mike
White screen - in my case definitely a hardware issue
Hi folks,
i was testing and playing around with my Hermes and today i found the problem (very funny because now i can't reproduce it anymore but just read ahead).
Today i was playing around and after pressing by accident on the case of the Hermes, the screen appeared disappeared and changed into white.
Please download the video i recorded from the attached link - you'll see that it was able to reproduce it by tapping on the case:
http://asuka.descipe.de/dphome/test/HTC_Hermes_White_Screen_issue.mp4
Please use VLC or MPC (additional codecs required) to watch the movie.
Honestly i'm not sure if this can be reproduced by anyone but this makes the whole situation much more clear.
Any feedback is welcome.
Cheers
Hello, I will start by saying despite my aged condition i have only recently (in the last week) been seduced to the ownership of any sort of mobile phone. I have one that works fine. But in my investigations a friend offered and gave me a XDA exec (O2) mainly to stop me moaning about the silly way text messages are entered with out a Qwerty keyboard. Unfortunately the phone seem to be dead. Or at least in a coma (as it has some life signs).
The symptoms are, White screen, not much else, odd times my eight year old got the keyboard lights on and thats about it, plain white screen. I have investigated the net for answers and tried. Reset (power, back light and reset), taking out battery and replacing, taking out the battery over night, i investigated 02's web site which i found of very little help, the user manual there etc presupposes some sort of information on the screen ! I seized on the idea that a Rom Upgrade might help but all links to that i have found are dead.
I installed Activcync to my PC and the phone syncs up allowing me to see that there is indeed things on it the windows files etc. Which gave me hope that it isn't totally dead.
So any suggestions? can i do anything with this impressive looking paperweight?
Hi,
From your description I would say you have a hardware fault regarding your screen.
Either the cable is broken, not correctly connected or the LCD itself has a defect.
What let's me conclude that is:
- you say you will get a white screen: this means the backlight is working
- you say ActiveSync will recognize the phone and you can browse its contents: this means that the device is working (except for the screen) and that it is not like stuck in the bootloader, or so
- you say your daughter managed to get the keyboard lights on: this means they are working... this, by the way, only happens when the device is in the dark and thats probably why you did not manage to do it yourself
From now, your options are:
- sell the device as broken and get up to 100 Euro on eBay for it
- buy a working Universal at eBay, at prices starting at 140 Euro (better condition will cost more)
or
- get the PDF that explains how to disassemble the device
- check if all cables are properly connected
- check if there is something you can (and know howto) repair
and eventualy
- buy a new display, which will cost 100 Euro or more
So to tell the truth, the easiest option is to actually sell the phone as broken and get a second hand one, which is not broken...
Or get a second hand one (not broken) and keep yours for spare parts.
Cheers,
vma
ah thank you for the step by step reasoning there, i have to agree...
I don't want to sell it, it was given to me and if i cant get it going i'd rather pass it on in the same way.
I will look for the pdf and see if i can confidently have a look inside... many thanks.
A small investigation inside reveals no obviously loose cabled etc.. Oh well!
again many thanks.
I've passed it on to someone who is more electronically knowledgeable than me, i hope he can get it going and use it...
Ok, I have done some searching and I am still not sure of the answer to my question.
I have a HERM 100. I broke the screen on accident, but it was having the WSOD problem anyway. I still love the phone and I am trying to fix it.
First question is I have the screen with the P/N HTC60H00037-01M. I have looked several places on ebay, and the only ones I can find selling this exact screen are almost 2 times as expensive. Most if not all the others are saying this screen will work HTC60H00037-00M
Here are the links
The cheaper one with -00M on the end in one of the pictures.
The more expensive one with the EXACT same number as my screen in the pic.
Will the cheaper one work in my phone or is there a real difference between the two screens.
Oh, and does anyone know the best way to get a chip reflowed? I have been watching and reading the WSOD thread, and the only option that seems to fix the problem permanently. I am not able to do this myself I don't think, but if anyone has a surefire way to do this at home I am willing to listen, I just want my favorite phone back.
Chris
5.8LImportEater said:
Ok, I have done some searching and I am still not sure of the answer to my question.
I have a HERM 100. I broke the screen on accident, but it was having the WSOD problem anyway. I still love the phone and I am trying to fix it.
First question is I have the screen with the P/N HTC60H00037-01M. I have looked several places on ebay, and the only ones I can find selling this exact screen are almost 2 times as expensive. Most if not all the others are saying this screen will work HTC60H00037-00M
Here are the links
The cheaper one with -00M on the end in one of the pictures.
The more expensive one with the EXACT same number as my screen in the pic.
Will the cheaper one work in my phone or is there a real difference between the two screens.
Oh, and does anyone know the best way to get a chip reflowed? I have been watching and reading the WSOD thread, and the only option that seems to fix the problem permanently. I am not able to do this myself I don't think, but if anyone has a surefire way to do this at home I am willing to listen, I just want my favorite phone back.
Chris
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Well at least they are both made by Toppoly and that is the crucial thing because different manufacturers use different digitizer circuits:
http://forum.xda-developers.com/showpost.php?p=3372952&postcount=4
NB - This link is for reference only it was written for another Hermes owner who had bought a Hitachi part.
So I think you should be ok with the cheaper one - but I wouldn't put a 100% guarantee on that. (My understanding is that it should be ok though).
Obviously buy from a company that has put in writing that it works ok - just in case a return is needed.
Regarding reflowing the chip. You can experiment with an oven (though I wouldn't like to guess the temp or length of time) - and remove the plastic layer from the keys side. To be honest though, I'd look for a part on ebay or a device being parted out here - because if you try the oven method, you'll probably need a new part anyway
Mike
Ok, I got the cheaper one, and put the phone together. I am having a small problem. I think it is related to the WSOD issue now. After replacing it I put the phone together and it was working but the screen was very white. There were colors and objects on it but they were very hard to see, you had to look from an angle. After charging it a while and working with it (and thinking I screwed up again) I got the screen to work with some pressure on the right side. I am thinking that is the connection for the screen that you almost bend backwards. I am going to re examine that, and look locally for someone who will reflow my chip. This must be the problem.
At first I was not sure but now I have finally gotten a few minutes of non WSOD use out of it, so indeed the cheaper one WILL work.
Again, thanks mike, you are the man. I am certain I can find a dunked 8525 that will allow me to get my WSOD issue fixed.
-to sum up, the cheaper screen WILL work! good times.
Chris
Just as the thread title says.
I'm disatisfied with my Tattoo, it has already been to service 2 times. The motherboard was changed the second time, so it should be like a new phone. I still don't like it though, so I want you help to know what to do with it. In Sweden, (at least at Elgiganten, the shop where I bought it from) you'll get you money back the 3rd time it goes to service. My thought is bricking it, but I wonder if they'll go suspicious since the motherboard was changed the last time. I'll also need to come up with some kind of solid lie.
So, what should I do?
You could peel part of the plastic off the VOL DOWN button, under the cover, so the button won't work any more. I don't know if it's bad enough to get a full refund, but it's the only thing I can think of that won't make them too suspicious.
=) I wish I could do that... The Tattoo sucks -.- Bad.
Hmm, any other suggestions?
Maybe I should root it, then telnet and delete some camera dependent files. Then I'll just tell them the camera has stopped working