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Hello everyone
This is my first post, i usually browse these forums to pick knowledge but im in an hour of need please
I have the orange M5000, (universal or xda exec)
Everything works as it rings when you dial its number, button presses are acknowledged, even screen taps give you beeps!
but neither the screen lights up andneither does it show anything.
is there something i can do please? i must be pressing a button wrong or something!
tried resets etc.
Please could someone help
many thanks
"G"
when you take the battery out and then put it back in and press the power button does the screen show anything?
If not back to the store me thinks.
Anyone else?
JAmes
Hello,
the connector between the screen and mainboard sounds like it is either loose or frayed ( it is a collection of wires and not a ribbon.)
I would contact www.htceurope.com and arrange a repair as the unit should still be under warranty unless it's been noticebly dropped.
Richard
james, i tried the resets also taking the battery out,sadly the problem persisted after this too
richard thanks so much for putting that website forward as i didnt even know it existed
the orange shop i got it from i would never ever visit again, terrible service and nil knowledge.
i have gone through the process on htc's website and will send it for repair tomorrow
thanks so much again!
has anyone else sent anything to htc for warranty work before?
many thanks
"G"
someone just also informed me that the screen is not designed to be turned 360 degrees but only 180 degrees,maybe this is what did it? whatif i turned it around to close it instead ofturning it back the way it came.
oh well, i have printed a tick sheet so willdispatch it tomorrow
thanks so much again for your help.#
G
I recon you wouldnt have noticed you were doing bad if you turned it through the not turnable part.
hope the repair gets it sorted for you
JAmes
thanks james!
me too! i could always walk into another orange shop but theyre only going to probably send it to htc for repair anyway so why not go straight!
thanks all
G
If you plug the unit in to power, is the screen still dark? Did you do a hard reset? If not, do so. You don't have much to lose. If one presses the backlight button and power buttons in a certain sequence, the backlight slider goes to '0' and the screen will appear to be black. If you look at it under strong light you will see that you can make out the icons etc. on the screen. If this is the case, go to settings and backlight and move the sliders up. If you have hard reset the device then this is all moot.
If you plug the unit in to power, is the screen still dark? Did you do a hard reset? If not, do so. You don't have much to lose. If one presses the backlight button and power buttons in a certain sequence, the backlight slider goes to '0' and the screen will appear to be black. If you look at it under strong light you will see that you can make out the icons etc. on the screen. If this is the case, go to settings and backlight and move the sliders up. If you have hard reset the device then this is all moot.
chetccox
thanks for your reply. i tried using the backlight button like you said but nothing. even under light nothing shows up on the screen unfortunately
hopefully htc can fix it for me, fingers crossed!
thanks a lot for replying sir all the best
G
NaughtyLondonBoy said:
someone just also informed me that the screen is not designed to be turned 360 degrees but only 180 degrees,maybe this is what did it? whatif i turned it around to close it instead ofturning it back the way it came.
G
Click to expand...
Click to collapse
Surprisingly enough it is easily done...I have a jasjar that doesn't stop if you try to rotate it further than 180. They have re-designed the hinge / twist bracket with more pronounced ridges on the XDA exec I had in bits to stop this. If in doubt, deny all knowledge, if you've been able to do that without noticing, it's a design flaw IMO.
HTCEurope are actually very good for repairs, you can log in and see the progress of your repair on their site, and compared to some of the other official service agents ( SBE / imate ) they are also reasonably priced if your units is not covered byt warranty eg if you smashed the screen.
Don't ever bother sending a phone back via orange unless it's accidental damage and you have orangecare - they just send it on to HTC so you're only delaying it. The only downside is you have to pay for the postage to send it to them. An upside of using HTC directly though is you can pay for a cosmetic refurb if needed at the same time.
Richard
You are welcome, but sorry you were not able to find a solution. Can you actually turn your screen through 360 degrees? There are mechanical stops to prevent this, but they can of course be broken by force. One turn would probably not damage the wire inside, as I have seen it. More than once however, and you have no doubt broken the connection. Since the screen still beeps, it sounds like the main connection to the lcd is gone. Even with the backlight for the lcd screen completely disconnected the lcd will still show charaters under strong light. Have you actually done a 'hard' reset? This is the one where you hold the two soft keys (with the '-' on them) at the same time you press the reset button on the back of the unit. If you see nothing after this, you definitely need to send it in for repair.
richard thanks will remember to always use htc directly in future too. hopefully they wont charge me for the work, but if they do its probably my own fault, just wish i knew how i broke it lol
chetccox, i understand now how the cable mustve broken inside. this is because i can easily turn the screen through no problem, even in the manual there is no mention of this, there is even NO ADVICE ON HOW TO OPEN OR CLOSE THE SCREEN!
thanks for your input, i tried the hard rest too, nthing on the screen again! oh well, very unfortunate, was really looking forward to this!
i think ill sell this on and get something like the xda3 again. i had a mini s before i gave that to my cousin for his birthday. i never got on with it, too slow for me, im not educated enough to change roms etc etc etc
thanks all
G
Hi Guys
Have been checking the HTC wesbite frantically since last week to see how my pda is getting on with its warranty repair and this is the status it shows.
Timestamp Status
22/02/2006 08:59:36 RECEIVED
01/03/2006 09:00:27 ON-HOLD
what does it mean when it says on-hold?
this is the status of my Xda Exec (SPV M5000 actually) what does that mean please? can anyone help
Many thanks
G
Well, here is what ON-HOLD means!
Is it worth arguing or shall i just pay it and cut my losses? Not once does it say this in the manual anywhere!
Please let me know what you guys think.
Thanks again
G
ENCLOSED
Dear Mr Sood,
Thank you for returning your phone to us.
Unfortunately our technicians have found that the screen has been turned through more than 180 degrees damaging the co-axial cable. As accidental damage is not covered by the warranty this will be a chargeable repair at a cost of £77.40 inclusive of vat and delivery. This may be paid by credit/debit card at our website, www.htceurope.com, using your case number and password. Please let me know if you can’t find either of these.
Payment may also be made by cheque or postal order made payable to HTC Europe Co Ltd, and sent to:
Tim Morvan
HTC Europe
Capella House
Snowdon Drive
Milton Keynes
MK6 1AJ.
Thank you.
Tim Morvan
SubTotal Item Chk
£25.00 A62 Average small repair
£6.87 S27 Courier
£34.00 S29 Labour
LOL only in our country can the labour be more than the actual cost of repair
Theres a box online where i can choose to disagree. DO you think i stand anywhere? i dont mind paying it but when i bought the phone i cooldnt feel anything stopping the screen
Cheers
G
i wouldnt pay the monies... i would argue its a design fault.. search the internet for othe rpeple with same problem.
also point out that nowhere in the documents does it warn you about 360 rotations.
NaughtyLondonBoy said:
SubTotal Item Chk
£25.00 A62 Average small repair
£6.87 S27 Courier
£34.00 S29 Labour
LOL only in our country can the labour be more than the actual cost of repair
Click to expand...
Click to collapse
While it's a shame they are not fixing it under warranty, the quote is reasonable IMO as you can't buy the cable for love nor money, and I've changed one, it's fiddly and took me at least an hour. £25 for the part and 1 hour's labour is fairy snuff, I'd pay it no question if it were me.
NaughtyLondonBoy said:
Theres a box online where i can choose to disagree. DO you think i stand anywhere? i dont mind paying it but when i bought the phone i cooldnt feel anything stopping the screen
Cheers
G
Click to expand...
Click to collapse
You could try - it's not like they'll put the price up for you querying it?
There *are* others who have had the same problem as well.
Richard
Timestamp Status
22/02/2006 08:59:36 RECEIVED
01/03/2006 09:00:27 ON-HOLD
10/03/2006 13:37:11 OFF-HOLD
11/03/2006 11:11:45 REPAIRING
11/03/2006 11:26:00 REPAIRED
LOLOL, took them 15 minutes to do, so that means £140 an hour! nearly as much as what I make {{wishful thinking}} :roll:
I cannot complain, as i t was most probably my fault it broke. I think ill go back to the xda 3 :twisted: very soild phone
Thanks everyone for your help and support.
NaughtyLondonBoy said:
Timestamp Status
22/02/2006 08:59:36 RECEIVED
01/03/2006 09:00:27 ON-HOLD
10/03/2006 13:37:11 OFF-HOLD
11/03/2006 11:11:45 REPAIRING
11/03/2006 11:26:00 REPAIRED
LOLOL, took them 15 minutes to do, so that means £140 an hour! nearly as much as what I make {{wishful thinking}} :roll:
I cannot complain, as i t was most probably my fault it broke. I think ill go back to the xda 3 :twisted: very soild phone
Thanks everyone for your help and support.
Click to expand...
Click to collapse
I dunno about your phone but my QTEK 9000 had a sticker on the screen when it was fresh out of the box. This sticker did state that you cannot turn it more than 180º. Maybe it's just QTEK that took the time to put this sticker.
Dear Forum Users,
fist of all sorry for the fact that my first post is a request, a question and not a contribution - but im really dependent on your knowledge.
Despite the fact that in general it is not recommended to change the cover of your mda (or xda etc) I did it, and seem to have f***** up my display. The device itself is working just fine, i can do active sync, the taping also works (when i switch it off and guess where the yes button from "do you really want to turn off your device" is it actually shuts down properly). the thing is that i dont see anything, its just plain white.
Image:
http://content.imagesocket.com/images/CIMG4803_Small_805.JPG
when dissecting the unit i disconnected the connector from the display to mainboard in order to unmount everything (unfortunately i discovered afterwards that i could also have done it without connecting - dumb philipp :/ , but right now that doesnt change anything for me)
has someone dealt with a problem like mine before? i would be really thankful for any hints or advices to get my baby back to life, otherwise my old vk2000 will be my companion for the next 6 months (i shiver when i just think of it).
thank you in advance,
Philipp
Have you tried to disassembled, and than reassembled it again?
some times the display flat cable, isnt fuly inside the connector...
there is a possibility that you f*** up the connector, but for determine that we need a macro picture of it.
yes i messed with the connector indeed, but as the pins of the strip were down i thought the black piece wont be of that much importance (i can remember i ****ed one up at a regular mobile yrs ago and it was still working)
can i get that thing back to life if i try to squeeze the 2 black parts (formerly one piece) back in or do you say its over?
thank you for your quick reply btw, i appreciate!
http://content.imagesocket.com/images/conn2d8.png
That is not good. i dont think you can do anything but send it to repair. maybe they can replace the connector.
ok, i will call them and check how much it is and if it is even worth having it repaired... if not, then i have a defective compact for sale :/
shayd, thank you!
Phipo said:
shayd, thank you!
Click to expand...
Click to collapse
No problem at all
this guy has a bricked Charmer. Probably you can talk to him and see if he is willing you sell you the charmer as parts.
Hi there, my phones screen will not work, my friend kept opening and closing they keypad quickly after which he gave me the phone back and the screen did not work!
The problem im having is that the touch screen dont work, nothin else is wrong, the screen is not cracked, jus that it dont touch sceen no more.
The bad thing is I put it on boot mode and erased the phone memory, and since the touch screen dont work i can allign the cross thing.
Does anyone know a way in which i could fix this?
Cheers.
pod8 said:
Hi there, my phones screen will not work, my friend kept opening and closing they keypad quickly after which he gave me the phone back and the screen did not work!
The problem im having is that the touch screen dont work, nothin else is wrong, the screen is not cracked, jus that it dont touch sceen no more.
The bad thing is I put it on boot mode and erased the phone memory, and since the touch screen dont work i can allign the cross thing.
Does anyone know a way in which i could fix this?
Cheers.
Click to expand...
Click to collapse
Mmmm. Tricky perhaps. A hard reset will either cure or leave you stuck. If you hard reset and the screen is indeed dead (touch wise) then you'll never get past the alignment stage. If the touch issue is software related then you would be sorted with the hard reset.
A gamble I think!!
However you are stuck at the moment so in a sense you have nothing to lose. If it ends up being useless then you are faced with a warranty (hopefully) repair otherwise some DIY though it's not entirely obvious what has broken/come loose - possibly just a ribbon connector.
Mike
Maybe the ribbon cable came loose on the LCD side?
myztikal47 said:
Maybe the ribbon cable came loose on the LCD side?
Click to expand...
Click to collapse
Yeah i think its that as well, i hard reseted it a few times with no effect, in the begining of the day, it could still reconise the screen taps around 2/3 times before it totally went dead.
Are there any tutorials on how to open it up to check the ribbon?
Thanks.
This maybe the hardware problem with the mainboard itself. I read about this on here a few times, most people had the get their phones exchange....
myztikal47 said:
This maybe the hardware problem with the mainboard itself. I read about this on here a few times, most people had the get their phones exchange....
Click to expand...
Click to collapse
Yes, I am equally unsure that this is just a simple loose connector. It may be, but it appears to be fine for a short while and only then goes off.
Like you myztikal47, I suggest going for warranty replacement if at all possible. Only if you have no warranty shuld you attempt a repair yourself - this is a notoriously ellusive fix and indeed I would say there is no 100% works for all answer. Certainly do not assume it's the screen - most probably it isn't and you'll waste your money.
There are dismantling links in this forum - but you'll find them on my small Hermes site http://michael-channon.spaces.live.com- go to the loose keyboard section and you'll see the links.
Mike
my 8525 had the same exact problem, and i swapped the LCD and still doess the same thing...
I dont know what the problem could be, and i dont have a warranty.
What could be going on????
Any 1 know where 2 find the service manual????
Jorge
[email protected]
mikechannon said:
Yes, I am equally unsure that this is just a simple loose connector. It may be, but it appears to be fine for a short while and only then goes off.
Like you myztikal47, I suggest going for warranty replacement if at all possible. Only if you have no warranty shuld you attempt a repair yourself - this is a notoriously ellusive fix and indeed I would say there is no 100% works for all answer. Certainly do not assume it's the screen - most probably it isn't and you'll waste your money.
There are dismantling links in this forum - but you'll find them on my small Hermes site http://michael-channon.spaces.live.com- go to the loose keyboard section and you'll see the links.
Mike
Click to expand...
Click to collapse
Ok my best bet is to take it to carphone, i got my screen replaced there a few months ago, think i still have a 1 year warrenty
Thanks for all your help anyways
Tytn Service manual
jblandon1024 said:
my 8525 had the same exact problem, and i swapped the LCD and still doess the same thing...
I dont know what the problem could be, and i dont have a warranty.
What could be going on????
Any 1 know where 2 find the service manual????
Jorge
[email protected]
Click to expand...
Click to collapse
Here you can found the manual
http://www.megaupload.com/?d=0GD472TP
Roby
Hello everyone! I have problem with my phone because sometimes is turning off without any reason, I bought brand new battery and is still same when is switched off and I want to put it back on i must take off battery for couple of minutes, then put battery back and then switch on anybody know whats happened?? And how to fix it!!
It's the most standard problem with htc models touch and elf...
This problem is hardware based! in this condition there are only 2 things you can do:
1.send the device to a htc service center and get the motherboard changed for $300+ if you are out of warranty.
2.Or open the mobile and put a piece of thin plastic in between the omap prosessor chip and the steel piece tha goes over it and then put the second cover on top in order to apply pressure to it because the solder pins that are in between the cpu and the mobo are not connecting properly and lose contact so the phone goes off or freezes then goes off and some times stays off. Make sure that there is enough but not to much pressure applied to it! it worked for mine but i did it because it was out of warranty... its a temporary fix but if you are gentile to it after it will surely work for a few more months...
IF YOU HAVE NEVER DONE SOMETHING LIKE THIS BEFORE OR YOUR TOUCH/ELF IS STILL IN WARRANTY DO NOT TRY IT!
I will post a pic that i took when i did mine if anyone is interested... Let me know...
Thanks for reply!
Uff.... first way to fix it is a little bit too expensive! And 2 way to do it seems quite easy, so i try to do it this way Could you add any picture of this and just tell me how to open this phone?
Many thanks!
@Firestarter42
Thanks man!!!!
did what you said, the plastic trik, and the phone is back to life (it was totally dead and didn't charge) you save a life today!!!
I had the same problem untill one day when he didn`t want to turn on and now i do not know what to do with it how to make it work again
Dear Sir,
I have just tried method 2.
My elf didnt have a metal cover on the processor, lol... got it used from someone... or should I say abused? lol
anyway, I hope it works. will update...
here's a link for the demonstrated tutorial:
http://forum.xda-developers.com/showthread.php?t=476152
Thanks a lot again.
I haved the same problem.....and i realize after many times that I didn't change my ipl and uspl!!!so my cocked rom frequentely turn off my device!!!now it's all right!!!!!!!
i had the same problm too....
it kept turning off and just a few weeks ago it would never turn on...
i did try that trick of keeping the plastic thingy on the omap processor ... it worked for a few weeks max after tht it happened as above
finally took my phone to htc.. told them it was gift and i dont have the invoice... actually purchased frm ebay for 150$ .....
they checked it was in warranty,.. they replaced the board... hurray... my elfin is alive again.. and in wm6.1
hope htc fixes this crap issue as many face this problem
My HTC elf was freezing, rbooting and so on, i was thinking that it was a windows/flash/third party programs problems ....
BUT I confirm that the method "open the mobile and put a piece of thin plastic in between the omap prosessor chip and the steel piece tha goes over it"
brings my htc elf to life again ... stable !
(i've done it with a metal piece and not plastic.)
Thanks for the advice !!!!
my elf was freezing and turning off so i try this 2. method and it works, and elf is much faster then before in my case...
I've never had this problem before but this week my phone switched itself off (so had to boot up again) a couple of times. I did try a new custom rom but I've also been using a different charger (USB mains adaptor) and a replacement battery (this seems to be a poor replacement battery which seems to make up the battery level.
So I don't know what was causing it. For some reason, removing the SD card and re-inserting it seems to have done the trick for now but I'll keep watching it.
Hi guys
My phone is, usually at night when there is no use, switching the screen off, the earphone green indicator flashes but the phone will not turn on when I press the power button, I have to do a soft reset each time to get it back on again (even though it appears to be on with the flashing green light). I cannot get calls or text and my alarm fails to sound. Have overslept a few times now!. Also, its battery has gone for a ball of ^&*%. Will this trick help? Thanks a lot!
Turn off as in literally 'poof!' or, it will restart?
The only way to get it to restart is to do a soft reset, or remove and replace the battery. The phone's green light will flash but there is no way to the screen to activate or use the phone - make calls, use the alarm, receive etc. The screen stays black, no use trying the power button either...
Firestarter42 said:
It's the most standard problem with htc models touch and elf...
This problem is hardware based! in this condition there are only 2 things you can do:
1.send the device to a htc service center and get the motherboard changed for $300+ if you are out of warranty.
2.Or open the mobile and put a piece of thin plastic in between the omap prosessor chip and the steel piece tha goes over it and then put the second cover on top in order to apply pressure to it because the solder pins that are in between the cpu and the mobo are not connecting properly and lose contact so the phone goes off or freezes then goes off and some times stays off. Make sure that there is enough but not to much pressure applied to it! it worked for mine but i did it because it was out of warranty... its a temporary fix but if you are gentile to it after it will surely work for a few more months...
IF YOU HAVE NEVER DONE SOMETHING LIKE THIS BEFORE OR YOUR TOUCH/ELF IS STILL IN WARRANTY DO NOT TRY IT!
I will post a pic that i took when i did mine if anyone is interested... Let me know...
Click to expand...
Click to collapse
Thankx your solutions worked out with my HTC Touch and i get replaced omap processor
power problem on Elf (not the usual)
hello guys, i have an Elf T-mobile that someone "lost" i found it, but was bricked...i unbricked following the awesome guides on the forum and installed on it the original italian rom (obviously am not german)
but...here's the problem, when i press the power button (should get it into stand by mode like every pda does) or also when goes on stand by itself, just shuts down !!!
then the pda auto soft resets, until the end...doesn't have the "auto power off problem" like i readed on the forums...however it tried but didn't solve the problem
i think is a problem with the radio, or the IPL or SPL (i tried 1.11.0002 IPL and 1.11.000 SPL...then 2.2x.xxxx IPL and SPL...now i tried 3.14.0002 IPL and 3.14.0000 SPL, also tried different radios...
but the problem remains...
EDIT: Problem solved, changed the little battery in the motherborad, it worked for me
help
Firestarter42 said:
It's the most standard problem with htc models touch and elf...
This problem is hardware based! in this condition there are only 2 things you can do:
1.send the device to a htc service center and get the motherboard changed for $300+ if you are out of warranty.
2.Or open the mobile and put a piece of thin plastic in between the omap prosessor chip and the steel piece tha goes over it and then put the second cover on top in order to apply pressure to it because the solder pins that are in between the cpu and the mobo are not connecting properly and lose contact so the phone goes off or freezes then goes off and some times stays off. Make sure that there is enough but not to much pressure applied to it! it worked for mine but i did it because it was out of warranty... its a temporary fix but if you are gentile to it after it will surely work for a few more months...
IF YOU HAVE NEVER DONE SOMETHING LIKE THIS BEFORE OR YOUR TOUCH/ELF IS STILL IN WARRANTY DO NOT TRY IT!
I will post a pic that i took when i did mine if anyone is interested... Let me know...
Click to expand...
Click to collapse
can any one provide some sought of tutorial for this please
thanks
ishaan_chd88 said:
can any one provide some sought of tutorial for this please
thanks
Click to expand...
Click to collapse
I'm presuming you mean for option 2, as 1 is quite obvious
Anyways, I haven't done this, but I am posting my best guess (untried, untested, just a theory).
Open your phone up and completely dissamble as described here. Completely strip it down so you only have your mainboard. Clearly take all the necessary precautions before hand (backup, etc etc.)
When done, you will see there are blank shields above where the chips will be, if you look, you can see little dimples, you can ease these off here. This will get you into where the omap processor is. You can then put the plastic on top, and make sure it is done as described. Should literally be a case of putting it all together and hoping for the best after that. I will have a look at some point (can't promise when) and see if I can take some photos of where this will go etc.
An alternative would be to try and reflow the joints of solder with a heat gun... very dangerous considering how tight the components are packed in, and overkill.
captainstu72 said:
I'm presuming you mean for option 2, as 1 is quite obvious
Anyways, I haven't done this, but I am posting my best guess (untried, untested, just a theory).
Open your phone up and completely dissamble as described here. Completely strip it down so you only have your mainboard. Clearly take all the necessary precautions before hand (backup, etc etc.)
When done, you will see there are blank shields above where the chips will be, if you look, you can see little dimples, you can ease these off here. This will get you into where the omap processor is. You can then put the plastic on top, and make sure it is done as described. Should literally be a case of putting it all together and hoping for the best after that. I will have a look at some point (can't promise when) and see if I can take some photos of where this will go etc.
An alternative would be to try and reflow the joints of solder with a heat gun... very dangerous considering how tight the components are packed in, and overkill.
Click to expand...
Click to collapse
thanks man but i guess am so dumb that am not getting where is this processor located anyways currently my phone is working fine but in few days I'll get the tools & open it...let see than
if you can arrange any pic of processor(where we have to fit plastic) it will be extremely helpful...
anyways thanks for helping
tc
where to get small battery on mother board
Hello Gents and Gals. I am trying to fix my friends HD2, I flashed his ROM with Energy couple of months ago and all was working fine. He gave the phone back to me saying that it is locked.
I tried unlocking the phone but it seems that the screen is unresponsive, so I flashed it again by going into the boot loader screen "Volume Up + Power Button". The phone stated that it is starting for the first time but the screen was still unresponsive. Any ideas on how to fix this issue? Or do I need to tell him to send the phone back to HTC for repairs?
Sounds like the touch screen died ....
Time for a repair ..
Also this really should have been posted in general , as it is not a ROM release , just an FYI
Aww okay. I'll let him know. Thanks.
I'll post like this in General next time. Tks.
HI, I have now the same problem after ROM Flashed, did you solve the problem by yourself, or really the touch screen died.
Rgds
Same thing with me. I ordered new digitizer+LCD and changed them, but the screen is still unresponsive. Other ROM didn't help.
Some advices?
i seen this happen with several phones, reflash to stock and send to HTC they will repair it for free.
I have same problem,yet my phone was bought 18 months ago...worked perfectly until now.
Can a touch screen get defective after normal usage ?
alexandruvlad said:
I have same problem,yet my phone was bought 18 months ago...worked perfectly until now.
Can a touch screen get defective after normal usage ?
Click to expand...
Click to collapse
Yes it can, if your touch functionality of your HD2 has stopped working then your digitizer has probably went out.
T-Macgnolia said:
Yes it can, if your touch functionality of your HD2 has stopped working then your digitizer has probably went out.
Click to expand...
Click to collapse
Yeah,that's what i thought too - but i read some situations where replaced LCD + Digitizers didn't solve this problem.....
alexandruvlad said:
Yeah,that's what i thought too - but i read some situations where replaced LCD + Digitizers didn't solve this problem.....
Click to expand...
Click to collapse
This is usually due to the replacement components not being properly installed. Also when one is working with the internals they have to be very careful as some of the internals are very easy to break without you even knowing you did. So the cases you spec of are more than likely not because it was not the Digitizer or LCD was not the problem, but human error.
i fixed mine and it didnt cost me
the unresponsive screen maybe the digitizer buts its more likey the end call button, believe it or not dirt can get behind the contact or because the back button is next to we use the far edge of the end call button thus leading to bending the contact, when any of this happens your screen will be unresponsive
you can either take it to a shop and pay for a new screen and digitizer or take it apart and clean the contacts
go to ifixit for step by step guides
hope that helps
Intrigued
dgr1983 said:
... buts its more likey the end call button, believe it or not dirt can get behind the contact or because the back button is next to we use the far edge of the end call button thus leading to bending the contact, when any of this happens your screen will be unresponsive
Click to expand...
Click to collapse
I have no idea what are you talking about, that doesn't make sense, as far as I know is no direct relation between END button and (non-working/responding) touchscreen: you may even disconnect/replace bottom buttons ribbon/flex from motherboard and touchscreen will work if OK(or not, if defective).
Is there anybody who can confirm this(or not)?
3 weeks ago I had a LCD/digitizer replaced (cracked screen, but was still working) all was great till 2 days ago. Screen stopped working - took it back to the place I had replace the screen and they tried 3 brand new screens and still no go. Ended up being my main board - luckily I had a spare HD2 and they pulled that board and all is well again.
Believe it or not your LCD/digitizer might be fine - find someone or a way to test main board would be where I would start after the last 3 days.
Good luck
PS - I did NOT try the end button idea prior to the repair.
Zergalot
zergalot said:
3 weeks ago I had a LCD/digitizer replaced (cracked screen, but was still working) all was great till 2 days ago. Screen stopped working - took it back to the place I had replace the screen and they tried 3 brand new screens and still no go. Ended up being my main board - luckily I had a spare HD2 and they pulled that board and all is well again.
Believe it or not your LCD/digitizer might be fine - find someone or a way to test main board would be where I would start after the last 3 days.
Good luck
PS - I did NOT try the end button idea prior to the repair.
Zergalot
Click to expand...
Click to collapse
If still in your possession, I would be interested to buy the motherboard you just replaced!
PM me if interested!
htc hd2 screen died
I also have a 2009 htc hd2 on which screen does not work.
I'd like to know if it's
- a common problem
- is it possible that it's a software (flashing) issue
- can it be replaced and for how much
martinmartiini said:
I also have a 2009 htc hd2 on which screen does not work.
I'd like to know if it's
- a common problem
- is it possible that it's a software (flashing) issue
- can it be replaced and for how much
Click to expand...
Click to collapse
From my own experience :
1. It's a common issue, there are hundreds of reports in this forum and I read them all because I had the same problem some months ago
2. Probably not. It's generally hardware-related and often the digitizer (touch responsive screen) . Brief explanation : There's a flaw in the design of the HD2, the thin cable wiring the digitizer to the motherboard, is just below the power button. After some extensive use of your powerbutton, it might happen that the power button touches the cable and cause some kind of shortcut in it which makes the digitizer unresponsive to the motherboard.
3. I replaced mine here : http://www.htcphonerepairs.co.uk/ . Fast repair, secure shipping to Belgium, good price and excellent customer support. (Sounds like advertizing but I swear to be only a happy customer )
There are also multiple videos on youtube explaining how replacing the digitizer yourself if you dare !
Also, I read answers saying that you can somewhat "play" with your buttons (especially the power one) to turnaround the problem. That's correct, BUT it's absolutely inevitable that the problem with come back again if you use the buttons, and you'll have to force more and more to unblock again and repeat again and a again... and that will damage your button bar.
I did this during almost 2 months and that put down all my buttons and now they are really close to the chassis which is very annoying. If only I knew it before I would have replaced the digitizer directly !
For 6 months with my new digitizer + using ICS with soft buttons, I have no problem at all !
bib*oops said:
I have no idea what are you talking about, that doesn't make sense, as far as I know is no direct relation between END button and (non-working/responding) touchscreen: you may even disconnect/replace bottom buttons ribbon/flex from motherboard and touchscreen will work if OK(or not, if defective).
Is there anybody who can confirm this(or not)?
Click to expand...
Click to collapse
Just because this dude has "no idea" it doesn't mean he knows it better.
It IS the END button that gets pressed too often and at some point it begins to mess with the digitizer connection. It can be dirt. It can just be the cable came lose and needs tightening, it can be wear-out.
whatever it is, it is caused by the end-key being too close to the connector cable.
If you guys only searched for this on the HD2 Forums before posting this Thread hat not been necessary. It is the most well known design flaw of the HD2 and as such well documented and commented here.
Sneakyghost said:
Just because this dude has "no idea" it doesn't mean he knows it better.
It IS the END button that gets pressed too often and at some point it begins to mess with the digitizer connection. It can be dirt. It can just be the cable came lose and needs tightening, it can be wear-out.
whatever it is, it is caused by the end-key being too close to the connector cable.
If you guys only searched for this on the HD2 Forums before posting this Thread hat not been necessary. It is the most well known design flaw of the HD2 and as such well documented and commented here.
Click to expand...
Click to collapse
This is truth. Save yourself some time and frustration and repair it or get it repaired. It's a great phone.
Sneakyghost said:
Just because this dude has "no idea" it doesn't mean he knows it better.
It IS the END button that gets pressed too often and at some point it begins to mess with the digitizer connection. It can be dirt. It can just be the cable came lose and needs tightening, it can be wear-out.
whatever it is, it is caused by the end-key being too close to the connector cable.
If you guys only searched for this on the HD2 Forums before posting this Thread hat not been necessary. It is the most well known design flaw of the HD2 and as such well documented and commented here.
Click to expand...
Click to collapse
You didn't get it right or at all:
END key may determine touchscreen failure along the time(being the CAUSE! of this), but the EFFECT is an unusable touchscreen, which cannot be repaired in any other way than replacing it(the touchscreen!!, I mean).
Any other attempt to repair, clean, bend, press, cut or whatever WILL NOT FIX an already faulty touchscreen (even caused by END button excessive or not usage) and who thinks otherwise, no problem with me: SWEET DREAMS!
You sound like my comment hurt you. Sorry if it did. I'm not one hundred percent sure that this issue can be fixed without replacing the screen, yet fairly certain. I've now disassembled two HD2 and couldn't quite find the precise spot where the damage occurred, yet after properly assembling the devices again, one came back alive, the other not. The one which has the screen and buttons not working right is the one that got thrown at me by a kind person. It most likely has physical damage somewhere, although I couldn't locate it. The other one didn't get damage and has screen and buttons work well after complete disassembly and assembly.
Both devices also have different screen types.
I now gave up both devices and am withdrawing myself from the HD2 world. Too many issues with the devices getting old.
sent from the tip of my finger