Related
Guys, I hope you can help me!
I was using my Imate Jasjar when it was accidentally bumped by another person. the Jasjar fell but it wasn't that high and the floor was carpetted. However, I noticed that whenever i try to tap on the Start button on landscape mode, the calendar application opens up! And when I try to tap V-Bar on the other corner opposite the Start button, the Contacts application opens up. Basically, the soft keys on the bottom screen are the one opening up even if I'm tapping the ones on top! If I tap the bottom soft keys, I thought the Start button or my V-bar would come out but still the Calendar and Contacts applications were the ones that opened. Basically the everything on top cannot be tapped!
On Portrait mode, I can tap the start button but when the V-Bar was tapped it still opens the Contacts application.
I went to Settings then Screen to re-align the screen. I thought it would solve the problem but apparently it didn't! I was trapped in the Align Screen section giving me an endless loop to tap the 5 areas of the screen.
I now did a Hard Reset, and now I'm forever got stucked to the Align Screen part.
What am I supposed to do??? Please help!!!
Hi,
Seen the same problem... Try to guess the error margin of the alignment...
for example instead of tapping in the center of the cross try tapping on left or right... Since your screen isn't aligned you can't press on the center...
Now the problem is hardware, not the MB but the LCD...
After tou figure out the margin error, the Universal will resume and then you ca align the screen via Start->Settings->System, align screen
I'll try to know more about this problem asking my friend.
Best of luck
thanks for your reply!
i also believe that it has something to do with the LCD. there are no cracks whatsoever. problem with the aligning is i have to keep on guessing. and if ever i do align the screen successfully, i'm not sure if re-aligning the screen in Settings would solve the problem.
i would appreciate though if your friend or anybody else can shed light to a solution.
This is a simple problem to solve ;-)
When the allign screen is ON and you have to make the first tap on the crosshair (just before you start clicking away to allign your screen), twist your display from landscape to portrait mode...
Now continue to allign it as usual, and you should finish successfully!
Cheers,
San
unfortunately, after following your instructions, i still went on an endless loop on aligning the screen. i'll try to reflash the rom and see if it would work. i hope it does...
i updated my ROM. still stuck on the alignment screen!
any more ideas?
To be honest, sounds like your screen is broke. Even if you got it to align, I doubt it would be very usable. I think you are looking at repair - if there's no visible sign of damage, you might get away with a warranty repair.
Cheers,
Steve.
Hi
Few months back i've got exactly the same problems (odd LCD behavior, impossible alignment, etc...) with an HP4700. I went to the service center and they had to replace the LCD screen. They did not charge me and take it under warranty. In my case the unit did not drop and i made it clear to them. I would suggest you go back to the service center and forget about the drop in your problem description .
Cheers,
Bruno
I had the same thing happen on a HP 3700, I did not even drop it all i did was install the Quake game for it and after a few days the screen alignment went a bit out. It was usable but definately out by about 1 cm in each direction. The unit had not been dropped. I went into the allign screen utillity and ended up in the infinite loop. The only way to fix was a new screen. But unforunately it was no longer under warranty. The screen consists of 2 separate parts the lcd and the touch screen bit. In my case the lcd had no issues just the touch screen. Very annoying but there you go.
Search your soul and do what you feel comfortable with.
Good luck
Charlie
thanks for all your replies!
i've made several searches yesterday with similar problems (even if they're using different PPC models) and they all ended up sending back their units for repair. there's even one who posted in expansys with the same exact problem!
we'll be sending it back through expansys (we got the unit from them) and hopefully get it back before the end of the month. and yes, i won't tell them that it was dropped, he he :twisted: and they won't find evidence either on the outside because there are no physical damages. what a start of the new year for me <sigh>
right now i'm back using my XDA IIi.
thanks for all your support! this is my first thread/topic in this site and it's so unfortunate that it had to be sort of a negative one. looking forward to be active more here!
Hello there
This might help (I am currently wrking with 200 PDAs so have had this a few times)
THere may be a iece of dust/biscuit crumb etc, under the edge of the casing above the screen, try using a post it note or paper and go around the casing/edge of screen, this should clear the screen of anything that may be causing this problem.
THis worked for me on the majority of non-aligning screens
HTH
DB
My story was, one day when I needed to twist the screen, it was a bit stuck so I twisted a bit harder, yes it went back. Then few days later, the mis-alignment started and since then I have been keeping to do re-alignment my screen.
My screen is mis-aligned once every 2 or 3 days or even few minutes then I have to re-align by using WM5's alignment program. It sometimes takes me 2 or 3 times or even one time.
The most anoying thing is it keeps forget after aligned screen.
Now, certainty, I don't think it is a screen problem because after running alignment app, it correctly pointed into the right spot but then it forgot where the right position was.
I have done the upgraded ROM ( even tried Ivan AKU 3.2 ROM ) but problem still persisted.
I just tried clean up the edge of screen, finger cross, hope it fixes my problem.
Bad thing is, I bought my device from UK and I am living in Australia so therefore, my warranty is definately invalid. I don't want to spend 200 AUD for the new screen ( unless I am 100% sure that LCD is faulty ).
Anyone has any idea or even a better suggestion because I don't see many people having this problem.
I suspects that maybe the flex cable got ripped but not totally ripped. Don't know , please help me out on this one
Best regards
Anyone has any idea about my problem ??
One question :
I know that the flex cable has 2 connectors ( one is for LCD display and another is for LCD function ). Now does LCD function relate to the touch screen function ? and if one tiny wire of the function cable got cracked, but not totally cracked, will it affect the touch screen function ?
Other thing, does WM5 store any setting relating to screen alignment setting ? If yes, where is it ?
Thanks
Hi, from another forum, it only help to bypass the alignement loop:
"here you go theses are simple steps to bypass the touchscreen alignment.
Install you activesyn blah blah blah when it finds it go on my computer and go into your PDA device
go to windows startup and delete the Welcome file
after that give your PPC a soft reset and BAM u by passed the screen now get a free desktop program liek pocket controller from the internet it will automatically install on your pda and BAM you can control your pda add music and whatever
but now if you want to click stuff on the road get pen irazu just search on google and send it to your PDA then go to file explorer and double click it and you got a cute little mouse program that you can use like a stylus"
also try this little soft:
http://www.codefactory.es/downloads/mobile_speak_pocket/release/MSP_RemoteAlignment.zip
Hope it helps.
MaX
Hi godtakeit!
I've had the same problem a few weeks ago (and still having it from time to time) and for me a slight (very careful) bending of the screen makes it work again. It seems to me that there are connector behind or near the display which has some loose contacts.
Did you notice any other problems which came in conjuction with the alignment problem (e.g. speaker not working)?
.ox
Hi oxident
No, I don't have problem with speaker ( it was not working before but it is because of the jack plug problem - it solved ). Yeah, I did notice if I bend the screen carefully, the problem is gone. The funny thing is when I aligned the screen, it worked but if I closed it off and left it over night, it started again when I opened the lid.
You may right about the connector between LCD screen and mainboard. Well, I have no choice but openning the device and check it up.
Also, I read the thread somewhere in this forum and somebody advised this problem maybe relates to magnet around device. My brother aslo advised me that LCD charged and reserved negative electrons. Wierd but I am experiment it at the moment ( taking off battery and leave the device for a few days so that it can release the negative electrons ).
Hope it fixes
please help
i have an imate jas jam that i i got from my father he used it for like 3 years and it is pretty banged up so i cant use the warranty and repairs cost a lot, any who i got it yesterday and it was very slow so i reset the settings and now im stuck on the align screen it keeps going on for ever and ever if any one knows any thing plzzzz help
Welcome aboard
You have one of the best HTC devices ever made!
Have a look here to locate the solution to your prob:
http://forum.xda-developers.com/showthread.php?t=549207
Post number 2
Good luck,
Hello everyone
This is my first post, i usually browse these forums to pick knowledge but im in an hour of need please
I have the orange M5000, (universal or xda exec)
Everything works as it rings when you dial its number, button presses are acknowledged, even screen taps give you beeps!
but neither the screen lights up andneither does it show anything.
is there something i can do please? i must be pressing a button wrong or something!
tried resets etc.
Please could someone help
many thanks
"G"
when you take the battery out and then put it back in and press the power button does the screen show anything?
If not back to the store me thinks.
Anyone else?
JAmes
Hello,
the connector between the screen and mainboard sounds like it is either loose or frayed ( it is a collection of wires and not a ribbon.)
I would contact www.htceurope.com and arrange a repair as the unit should still be under warranty unless it's been noticebly dropped.
Richard
james, i tried the resets also taking the battery out,sadly the problem persisted after this too
richard thanks so much for putting that website forward as i didnt even know it existed
the orange shop i got it from i would never ever visit again, terrible service and nil knowledge.
i have gone through the process on htc's website and will send it for repair tomorrow
thanks so much again!
has anyone else sent anything to htc for warranty work before?
many thanks
"G"
someone just also informed me that the screen is not designed to be turned 360 degrees but only 180 degrees,maybe this is what did it? whatif i turned it around to close it instead ofturning it back the way it came.
oh well, i have printed a tick sheet so willdispatch it tomorrow
thanks so much again for your help.#
G
I recon you wouldnt have noticed you were doing bad if you turned it through the not turnable part.
hope the repair gets it sorted for you
JAmes
thanks james!
me too! i could always walk into another orange shop but theyre only going to probably send it to htc for repair anyway so why not go straight!
thanks all
G
If you plug the unit in to power, is the screen still dark? Did you do a hard reset? If not, do so. You don't have much to lose. If one presses the backlight button and power buttons in a certain sequence, the backlight slider goes to '0' and the screen will appear to be black. If you look at it under strong light you will see that you can make out the icons etc. on the screen. If this is the case, go to settings and backlight and move the sliders up. If you have hard reset the device then this is all moot.
If you plug the unit in to power, is the screen still dark? Did you do a hard reset? If not, do so. You don't have much to lose. If one presses the backlight button and power buttons in a certain sequence, the backlight slider goes to '0' and the screen will appear to be black. If you look at it under strong light you will see that you can make out the icons etc. on the screen. If this is the case, go to settings and backlight and move the sliders up. If you have hard reset the device then this is all moot.
chetccox
thanks for your reply. i tried using the backlight button like you said but nothing. even under light nothing shows up on the screen unfortunately
hopefully htc can fix it for me, fingers crossed!
thanks a lot for replying sir all the best
G
NaughtyLondonBoy said:
someone just also informed me that the screen is not designed to be turned 360 degrees but only 180 degrees,maybe this is what did it? whatif i turned it around to close it instead ofturning it back the way it came.
G
Click to expand...
Click to collapse
Surprisingly enough it is easily done...I have a jasjar that doesn't stop if you try to rotate it further than 180. They have re-designed the hinge / twist bracket with more pronounced ridges on the XDA exec I had in bits to stop this. If in doubt, deny all knowledge, if you've been able to do that without noticing, it's a design flaw IMO.
HTCEurope are actually very good for repairs, you can log in and see the progress of your repair on their site, and compared to some of the other official service agents ( SBE / imate ) they are also reasonably priced if your units is not covered byt warranty eg if you smashed the screen.
Don't ever bother sending a phone back via orange unless it's accidental damage and you have orangecare - they just send it on to HTC so you're only delaying it. The only downside is you have to pay for the postage to send it to them. An upside of using HTC directly though is you can pay for a cosmetic refurb if needed at the same time.
Richard
You are welcome, but sorry you were not able to find a solution. Can you actually turn your screen through 360 degrees? There are mechanical stops to prevent this, but they can of course be broken by force. One turn would probably not damage the wire inside, as I have seen it. More than once however, and you have no doubt broken the connection. Since the screen still beeps, it sounds like the main connection to the lcd is gone. Even with the backlight for the lcd screen completely disconnected the lcd will still show charaters under strong light. Have you actually done a 'hard' reset? This is the one where you hold the two soft keys (with the '-' on them) at the same time you press the reset button on the back of the unit. If you see nothing after this, you definitely need to send it in for repair.
richard thanks will remember to always use htc directly in future too. hopefully they wont charge me for the work, but if they do its probably my own fault, just wish i knew how i broke it lol
chetccox, i understand now how the cable mustve broken inside. this is because i can easily turn the screen through no problem, even in the manual there is no mention of this, there is even NO ADVICE ON HOW TO OPEN OR CLOSE THE SCREEN!
thanks for your input, i tried the hard rest too, nthing on the screen again! oh well, very unfortunate, was really looking forward to this!
i think ill sell this on and get something like the xda3 again. i had a mini s before i gave that to my cousin for his birthday. i never got on with it, too slow for me, im not educated enough to change roms etc etc etc
thanks all
G
Hi Guys
Have been checking the HTC wesbite frantically since last week to see how my pda is getting on with its warranty repair and this is the status it shows.
Timestamp Status
22/02/2006 08:59:36 RECEIVED
01/03/2006 09:00:27 ON-HOLD
what does it mean when it says on-hold?
this is the status of my Xda Exec (SPV M5000 actually) what does that mean please? can anyone help
Many thanks
G
Well, here is what ON-HOLD means!
Is it worth arguing or shall i just pay it and cut my losses? Not once does it say this in the manual anywhere!
Please let me know what you guys think.
Thanks again
G
ENCLOSED
Dear Mr Sood,
Thank you for returning your phone to us.
Unfortunately our technicians have found that the screen has been turned through more than 180 degrees damaging the co-axial cable. As accidental damage is not covered by the warranty this will be a chargeable repair at a cost of £77.40 inclusive of vat and delivery. This may be paid by credit/debit card at our website, www.htceurope.com, using your case number and password. Please let me know if you can’t find either of these.
Payment may also be made by cheque or postal order made payable to HTC Europe Co Ltd, and sent to:
Tim Morvan
HTC Europe
Capella House
Snowdon Drive
Milton Keynes
MK6 1AJ.
Thank you.
Tim Morvan
SubTotal Item Chk
£25.00 A62 Average small repair
£6.87 S27 Courier
£34.00 S29 Labour
LOL only in our country can the labour be more than the actual cost of repair
Theres a box online where i can choose to disagree. DO you think i stand anywhere? i dont mind paying it but when i bought the phone i cooldnt feel anything stopping the screen
Cheers
G
i wouldnt pay the monies... i would argue its a design fault.. search the internet for othe rpeple with same problem.
also point out that nowhere in the documents does it warn you about 360 rotations.
NaughtyLondonBoy said:
SubTotal Item Chk
£25.00 A62 Average small repair
£6.87 S27 Courier
£34.00 S29 Labour
LOL only in our country can the labour be more than the actual cost of repair
Click to expand...
Click to collapse
While it's a shame they are not fixing it under warranty, the quote is reasonable IMO as you can't buy the cable for love nor money, and I've changed one, it's fiddly and took me at least an hour. £25 for the part and 1 hour's labour is fairy snuff, I'd pay it no question if it were me.
NaughtyLondonBoy said:
Theres a box online where i can choose to disagree. DO you think i stand anywhere? i dont mind paying it but when i bought the phone i cooldnt feel anything stopping the screen
Cheers
G
Click to expand...
Click to collapse
You could try - it's not like they'll put the price up for you querying it?
There *are* others who have had the same problem as well.
Richard
Timestamp Status
22/02/2006 08:59:36 RECEIVED
01/03/2006 09:00:27 ON-HOLD
10/03/2006 13:37:11 OFF-HOLD
11/03/2006 11:11:45 REPAIRING
11/03/2006 11:26:00 REPAIRED
LOLOL, took them 15 minutes to do, so that means £140 an hour! nearly as much as what I make {{wishful thinking}} :roll:
I cannot complain, as i t was most probably my fault it broke. I think ill go back to the xda 3 :twisted: very soild phone
Thanks everyone for your help and support.
NaughtyLondonBoy said:
Timestamp Status
22/02/2006 08:59:36 RECEIVED
01/03/2006 09:00:27 ON-HOLD
10/03/2006 13:37:11 OFF-HOLD
11/03/2006 11:11:45 REPAIRING
11/03/2006 11:26:00 REPAIRED
LOLOL, took them 15 minutes to do, so that means £140 an hour! nearly as much as what I make {{wishful thinking}} :roll:
I cannot complain, as i t was most probably my fault it broke. I think ill go back to the xda 3 :twisted: very soild phone
Thanks everyone for your help and support.
Click to expand...
Click to collapse
I dunno about your phone but my QTEK 9000 had a sticker on the screen when it was fresh out of the box. This sticker did state that you cannot turn it more than 180º. Maybe it's just QTEK that took the time to put this sticker.
I got a serious problem with my mda vario here.
sometimes, 7 out of 10 times, when i get a call the screen gets totally corrupted and jumbled like on the picture in the attachment. i can only see black vertical lines on a white screen. in order to make the screen work properly i have to turn the phone off/on (stand-by mode) then.
does anybody know where the problem is?
i have to confess, that the phone slipped out of my hands and fell on the ground 3 times so far.
thanks
well, you say youve dropped it 3 times already? is it possible that something may be loose inside? is there cosmetic damages from dropping?
yes, there are some scratches on it. i don't really think that something is loose or broken, because the screen gets only on icoming calls corrupted.
so i don't think that it is due to a loose contact or something like that...
I have exactly the same problem. I personally think it is unlikely that dropping the phone has caused it as it corrects when you cycle the power button. Any help on this from other forum member would be much appreciated.
roads said:
I have exactly the same problem. I personally think it is unlikely that dropping the phone has caused it as it corrects when you cycle the power button. Any help on this from other forum member would be much appreciated.
Click to expand...
Click to collapse
Any resoluation this? I have the exact same problem!!
Oh dear ... somethings in the air...
mine's got it also. first time i saw it was a couple of days ago. only happens with the alarm clock in the morning :?
My phone is crap like hell... gotta hard reset and reconfig the damn thing. acting up lately...
(ps... AFAIK i barely dropped the phone... maybe 1 or 2 times. nothing more)
I have the same problem
I have read the service manual of wizard and said:
Unusual Vertical / Horizontal lines or partial display
(1) Check the connection of LCM FPC whether is properly connected. (Is a conector between motherboard and LCD)
(2) Try with another LCM. (LCM=LCD Screen)
(3) Try with another Main Board.
(4) Replace LCM if necessary
(5) Replace Main Board if necessary.
(6) Once the defective part has been identified, verify it again with the defective part whether the
symptom could be duplicated
Any sugestion?
Okay..
so far, i have installed Molski 2.26 rom (30meg free version) and upgrade the radio rom form 2.25 to 2.47.
I have not had another occurance of this so far.
Maybe a fluke.
Screen fixes when pressure applied to bottom of the screen
Guys,
I now have to keep my finger pressed hard against the bottom of the lcd unit to get the screen to display to work properly. it is under warranty with Imate but they want me to send it to Abu Dhabi for repair. I'm in Canada and concerned that I may not get it back.
So has anybody else identified this as being a loose connection rather that a real hard fault. Also has anybody fixed their unit by dismantling and reseating the connections.
Finally has anybody used the Imate repair service and was it timely & reliable?
Any advice would be appreciated.
Mick
This is a real hard fault.. had it with my mini s, took it into the shop, it was away 2 weeks... and in the end they gave me a replacement!!
I agree - took it completely apart and cleaned everything ....
And still have the issue.
Serves me right for buying something in Middlesbrough I suppose
It must be a hard fault with the LCD assembly. Will have to see how Dixons handles an overseas repair.
Take care & thx,
Mick
I had the same problem, in the end i took it into my local t-mob shop to have it repaired, they ended up sending me a new one.
Well, I've exactly the same problem since the past two-three weeks, it also occurs only in the morning. I'm living in the Netherlands and this is happening since it's rather cold over here, especially in the morning (3-4 degree Celcius). Since my bedroom window is open during the night, it gets rather cold in my room.
During the rest of the day it is +8 degree Celcius, and the phone works flawless. Maybe this problem has something to do with the Temperature?
Temperature
Bebob - don't thin so as I have had this problem for a number of months and the temp here in the summer is high (30+ degrees C)
It looks to be a bad connection type issue and may be a bad screen cable. It makes sense though that the issue is at the bottom of the screen cos this is where we press the select buttons all of the time.
Pls keep me posted on how you do. mine is going to a local repair shop (on my dime) tomorrow to see if they can fix it.
If not can any of you guys recomend a new unit that could be considered an upgrade to the KJAM ?
Many thanks
Mick
suggestions needed
friends, i have o2 mini s and got the same problem with screen for the last 3 weeks....
can anyone tell me that will the problem aggravate or else will i be able to use my cell properly for few months...
and also what will be the approx cost of repair..
all suggestions will be warmly appreciated...
It's happened to me as well. I have lived with that for one month now. It is happening, when I touch the cursor keys or when touch the lower part of the display. I tried "shaking/hitting" the xda and it looks better, so I assume it is a faulty connection cable.
I have active Cleartype and no more vertical lines for the past 2 days.
I seems to be a problem when background is white and leters are black.
Regards
similar problem
i dropped the phone (T-Mobile MDA Vario) and now when i turn it on the screen is fine for 5-30 seconds but then it scrambles, but works again if i smack the bottom of the phone on my hand!
t-mobile staff told me there are sensors to identify if it has been dropped. I'm suspicious that it could even be programmed to go "faulty" once it is dropped as the screen is fine for a limited time so it obviously works somewhat. do you know if this is the case? or what's happened? also is it a simple thing i could do myself? i didn't take out insurance so that's why i haven't just claimed off that as i'm really broke
Any help is appreciated
Regards,
Steve
whiteish screen / over temperature
hi,
I have a problem smilar at qtek 9100. I had upgade to my ppc wm5 to wm6 around 3 week ago and overclocked to 221 mhz with batery status today plug-in . 2 days ago Screen became whiteish (almost no contrast or over gamma) and working temperature is around 30c. I tried to re-flash with many kind roms but noting chaged.
Is there anybody has these kind of experice. If I can not solve. I am planing to buy new LCD ( I am not sure new LCD will solve the problem)
Thanks
Same problem here. Dropped it ONE time and the screen went crazy. Sent it to my t-mob shop and they got it repaired. They said in the report that they changed the "flex". Dunno if this helps.
Hi, going through the emails on this list was indeed very useful. I bought an iMate JASJAM in January 2007 and it started giving me a weird problem with the screen.
The phone was working perfectly OK till Mid Feb when I started noticing that any application I opened (including phone or contacts) got closed automatically within a second. I observed carefully and saw that the 'X' on the top left corner of the screen was probably getting clicked on its own. I suspected it is most probably a screen problem and took it to the iMate service center. They promptly replaced the screen in 2 days.
It worked fine for 15 days before I am seeing the problem again. Could someone help me please. I am seriously dependent on email through my phone for my work. Would appreciate any sort of guidance, even if it seems obvious.
My JASJAM is 647XX s/n based
Thanks a ton,
Aditya Deshoande
If indeed the X is getting phantom taps, this is not a screen problem as such. In other words, you could replace the screen time and again and it would recur. The issue is that the screen gets pressre/pressed by the bezel around the screen. The screen is rather stupidly sensitive to touches even below the bezel. Pressure can arise from a slight twist in bezel, from heat expansion and from dust trapped between bezel and screen. You might try the "business card solution" - though it is not guaranteed.
I would also take a backup and do a hard reset. Try the problem apps without restoring the backup. This will identify whether it's software or the SA related problem.
f the problem is still there, I would demand a replacement not a fix, because if something is out of line it's not going to be fixed by swapping screens.
Mike
Thank you
Mike,
Thank you for posting a reply so quickly. I suspected it is not just a screen alignment issue the moment it appeared again. None of the fixes mentioned for the SA issue work. I just wanted to check if anyone has any suggestions to try something. There are no applications installed by me and I have tried hard reset. In fact the crosshair in the align screen application keeps moving without me touching the screen.
The problem is that this problem makes the phone useless because I cannot open the dialer. We need to be extremely careful of what iMate and HTC seem to be shipping out. This is a damn expensive phone to have such problems.
I will request for a replacement but would not be surprised if I am refused and told that it will be repaired since it is warranty.
Let us see if I need to drag them to consumer forum. I will, if the need arises.
Regards
Adi
Good luck Adi - I hope it works out. Yes that jumping around of the cross hairs does prove there is pressure being put on somewhere. Indeed HTC did appear to have largely resolved the SA and SA related problems - but I'm still seeing quite a few.
Cheers
Mike
Heats up during charging
Hi Mike,
Perhaps the problem is compounded by the fact that it really heats up if you charge the phone while it is still in the cover. The one with a belt clip that comes in the box
My screen does not respond to any taps anymore. Which in a way is good because I am at least able to call as well as send/receive emails.
Regards
Adi
Same problem here!
So my Hermes, which just got replaced by Cingular after the "red light..not charging problem" (Thanks for the pointers on that Mike!). But my new unit is also having phantom clicks on the x or in landscape the Start menu kept getting clicks. And I too got the moving crosshairs during screen alignment setup. Now the whole screen is whacked, not repsonding to any clicks.
Cingular are sending out another unit. I love my hermes, but seriously getting worried about the reliability of these units. I really can;t be without my unti working for too long, I'm stcuk having to go back to my SE P900 (with a flaky battery) or my SE S700 which sux.
It is a worry and very frustrating. However, when you get a good one it is well worth it. A hassle I know, but some folks here say they've been through 3/4 before being happy. This is the secret I think, put up with no physical defect and get an immediate replacement. Use a cheap mobile while you wait for the replacement. Most of the 'pain' comes from trying this and that and the other to get the device working and perhaps 6 out of ten times you fail. Use the warranty without hesitation. There ARE good ones out there!
My thought for today!!
Mike
Hi,
anyone had such problem? Service visit required? It's unlikely I've pressed it too hard also never got wet.
Thanks for any advise.
Bartuzi
bartuzi said:
Hi,
anyone had such problem? Service visit required? It's unlikely I've pressed it too hard also never got wet.
Thanks for any advise.
Bartuzi
Click to expand...
Click to collapse
Someone has had this in the past, its a "send it back for repair" situation I think.
you can try using those sucker to suck the part out.... also try to pess the corners of the screen and this should be able to solve the problem.. the problem is the glass of the screen sticking onto the capacitator that detects our finger touch
detion
pressing helps but only for a sec, after letting go it comes bach, what about sucking out, any details how to do it?
You can try putting it in an airing cupboard for a few days, see if that'll dry it out, probrably better to go for the return option, least you know it'll get fixed properly.
thanks Guys, I'll try drying, if not service visit...
A friend of mine has the same problem, as some other guys too. There is also a thread - in German language - at 'PocketPC.ch' about this problem.
The dot sometimes even disappears! A few hours later it is back, really strange. He already send it to repair but it came back unrepaired. Maybe at that point of time it was not visible. After contacting the service once again asking if this could be a general hardware problem he was told "Yes it could be a general hardware problem of the HD2." And what is more HTC has some problems to get enough spare parts (display ?) for repair. Some users at 'PocketPC.ch' reported that their device has been for weeks (5 or 6 weeks) at the repair center because HTC could not deliver the spare parts.
Let's see how it goes on.
Best regards
These are very helping information, I'll try drying option than rather going to service which 20 km away via terrible jams
HTC HD2 screen problem
Hi,
I have had the same problem. Did you solved your problem, or have you learned anything about it?
Cheers,
Mehmet
bartuzi said:
Hi,
anyone had such problem? Service visit required? It's unlikely I've pressed it too hard also never got wet.
Thanks for any advise.
Bartuzi
Click to expand...
Click to collapse
Have a look at this thread....
http://forum.xda-developers.com/showthread.php?t=613631&highlight=screen+spot
It's been a problem for some people before and been fixed without sending their phone away. I think you need good suction
to johncmolyneux
suction you say I'd appriciate any details on that...
I've read the thread, coclusion is simple if it doesn't dissapear after max few days BY ITSELF, repair it! there are few lucky people who got it dissapear after suction, heating and so on... mine stays on the screen for few months now. Indeed after leaving it on a sunny day, the dot got signifficantly smaller.
hair dryer
hair dryer helps onlu for 30 minutes, maybe it should run for 12 or 24 hours?