Ok...I set up an account with web2mail's exchange server...i upgraded to summiters 2.17 rom to enable push email.....and it all worked great up until now(a good month at least). Out of nowhere I couldn't sync with the exchange server over gprs but it would work fine when i was syncing through usb or was connected to the internet through 802.11. It says synching folders and then stops and just displays the last time it synched through other means, i click to check the status and get the error code 0x80072f17. I have checked my gprs settings and have no problem accessing the internet through internet explorer. I noticed another odd thing...I soft reset my device and my recent programs were still listed under the start menu after the reset, normally these would disappear. I though maybe i need to do a hard reset so I went ahead and upgraded to the 2.3 cingular rom on this site hoping that would fix it. But it hasn't, I have the same behavior with the exchange server and the recent programs list (not sure if they are related but..). Any help would be greatly appreciated.
Thanks
AG
DirecPush E-Mail works by maintaining a constant HTTP stream to the Exchange server. What might be messing you up is the Cingular proxy, which I believe might interfere with this HTTP stream.
If you haven't tried it yet, disable the proxy and try again. If you have, then I'm barking up the wrong tree.
Thanks for your response DonnieZ but unfortunately i have already disable the proxy and that didn't help. As an interim fix I have resorted back to XPress Mail and now I remember why I wanted Microsofts direct push to begin with....because it is terrible....
Has anyone else had this problem?? I don't know if anyone has a solution but I would feel a little better if i wasn't the only one with the problem!
AG
Update:
It appears that cingular has blocked encrypted connections on their media net plans because they want to charge you more for ecnrypted push email as they are releasing AKU2 this week.....just a heads up
had similar situation... resolved by selecting to use unsecure address for mail2web exchange in device, e.g http:// in place of https://
and unchecking "this server uses a secure connection" in activesync
hope this helps
Cingular, WM5, and SSL
I'm using SSL for my Exchange connection, using AKU 2.3 (Mr Clean), and Cingular.
Couple of points:
1. Mine works, so much for the Cingular SSL theory.
2. To use a SSL connection for Exchange, the ROOT certificate for the authority has to be in the trusted list on your device. For example, a root certificate for Equifax was in the list on the device by default, but the actual Equifax root that issued the cert for our ActiveSync site was not. I extracted that root cert and added to device before setting up sync, works like a dream.
3. WM5 does not support Wildcard certs by default. (*.mymail.pfm) To enable wildcard support, create the following value in the registry:
HKCU\Software\Microsoft\ActiveSync\Partners\{GUID OF SERVER CONNECTION}
"Secure"=Dword 0x000001)
The GUID should be easy to figure out, it will be the one with the values referring to your Exchange server.
Hope that helps.
Oops
My bad, the value for the key is "0", the "1" blocks it.
Sorry.
Might be your password! At work we have a 90 day lifetime on our domain pasword policy, when we get into the last 10-15 days of that password lifetime you get a message when logging into your PC that your password is expiring soon. When this happens, I have the same problem as the original poster, but, when I change my PW on the domain and then change it on my Wizard, I can sync just fine again. The only thing that I can think of is there is an extra bit of data coming down the pipe with the password exchange notifying of the expiration and it is messing with the sync. This has been verified twice with my account and once with a manager's xv6700.
mail2web ssl
I am using T-Mobile GPRS and free mail2web account. Direct Push and sync over GPRS had been working perfectly over the past months.
However, service quit last Friday or so (notice the date in ageezee's post!!!). Same here: Sync over 802.11 works with the very same server settings. Over GPRS only Error 0x80072f17.
Contacted mail2web service. Recommended restart, disabling of SSL and activating SSL again. Didn't work.
Got Direct Push and sync to work over GPRS after disabling SSL permanently. Might be a mail2web server problem. Still waiting for another reply from service.
Hi,
I have setup Direct Push on our Exchange servers and setup my Qtek 9100 to DirectPush from it.
I recieve the folder structure
It tells me how many emails need downloading
I can SEND emails
But it doesnt bring any emails down!!
Can anyone help??
Email
I seem to be having this EXACT same issue. I cannot figure out what is failing.
Hmmm.. I am not at all sure, but I have an idea. If you go to activesync on the phone, and then go to configure server (under the menu right softkey), and then hit next and next again, you should see the screen with the things you are syncing... contacts/calendar/email/taskes, ect... If you then click on email, the settings button sould un-grey. Click settings. Change "Include the previous" and "limit email size" to "all", and then hit the "ok" in the upper right corner, and then finish. Hit the left softkey for sync, and it should get all of your email from the server... I have no way of knowing if this is indeed your problem, but I thought it may be worth a try... I would be interested to know if it works!
I have seen someone with exactly the same problem which I couldn't solve.
Are you by any chance running Microsoft SmallBusinessServer 2003 and Microsoft ISA 2004 :?:
Eman
We are running ISA Server...
Does everyone have this problem with Qtek or is it universal? I was going to try update ROM because you cant change account settings once you put them in, they grey out! But the ROM on Qtek seems a lower number than that I have installed... and Im not entirely sure what a ROM update does.
I have selected ALL on everything, just the number of emails to download increases... say 500 it displays 0/500 then 125/500 then disappears, still no email or anything!!
Just tried updating ActiveSync to 4.2 on a HP 6915...
Same problem...!!
HELP
Issues
Ok, here is what I've learned (which isn't much) so far:
I'm using a T-Mobile MDA with the stock firmware. I am trying to connect to Exchange Server 2003. I've seen the server options grey out as well, but the trick I've used is to configure the server options in Active Sync on the pc you have it connected to. The Windows Mobile version of Active Sync doesn't seem to play as nice at times.
Starcruzier--
Thanks for the suggestion, but I have tried that as well. I actually went through the same steps with a T-Mobile SDA on trial as well. When I do the steps that you outlined on both devices, I actually pull down all the mail...but I get no new messages as they come (and I did configure the SMS to send "As they arrive".
I'm starting to think this is more of an issue with either Active Sync, Exchange, or how T-Mobile handles push email from Exchange.
I honestly dunno about qtec, I have a T-mobile MDA. I am running rom version 2.26.10.WWE (just upgraded...) and I am using the Microsoft Direct Push (no SMS required... ) What rom are you using, and are you using the direct push or the SMS method (as I believe they work differently...) You can get the rom I have from a link in this thread:
http://forum.xda-developers.com/viewtopic.php?t=57554
although it is customized for T-mobile....
Question
I have a T-Mobile MDA as well. Star...did you get push email working with the stock ROM on the device?
Nope, when I got it push email was not supported by the default rom, and so I upgraded. I recently got a new one because the old one broke, but I believe that I upgraded this one before I tried to setup the push, so I dunno if it is supported by the default rom, or how well this works... hope this helps...
Starcruiser1229 said:
Nope, when I got it push email was not supported by the default rom, and so I upgraded. I recently got a new one because the old one broke, but I believe that I upgraded this one before I tried to setup the push, so I dunno if it is supported by the default rom, or how well this works... hope this helps...
Click to expand...
Click to collapse
That's easy to find out - in ActiveSync on the device, set the schedule to "as items arrive". If you've got AKU2 on the device, it should NOT ask you for a unique device address.
You can also make sure by going into settings > system > about; my OS shows as "OS 5.1.195 (Build 14955.2.3.0). Afaik, that means I have AKU 2.3 on the device. You need at least AKU 2 for DirectPush to work. Oh, and Exchange 2003 SP2 on the server.
Did everyone else just setup DirectPush and recieve emails straight away, or is it just me with the problem?
Does ISA effect it??
ellisjacklin said:
Did everyone else just setup DirectPush and recieve emails straight away, or is it just me with the problem?
Does ISA effect it??
Click to expand...
Click to collapse
If you get the folder structure, ISA should not be the problem. And yes, DirectPush works right away; if you have AKU 2.x on the device and when connecting to the server it determines that the server supports DirectPush, it should work at once.
Of course, DirectPush can be disabled in the Exchange System Administrator console. That would explain the effects you are experiencing.
Do you mean the tickbox 'Enable DirectPush' in Exchange Manager?
This is enabled on the Front End and main Exchange servers..
ellisjacklin said:
Do you mean the tickbox 'Enable DirectPush' in Exchange Manager?
This is enabled on the Front End and main Exchange servers..
Click to expand...
Click to collapse
Yes, that's the one I meant. Did you increase the timeout on the ISA server to 1800 seconds (30 minutes)? Does it work with other Windows Mobile devices? Does your mobile operator maybe not support persistent connections?
I have just set this for Outgoing and Incoming to 1800.
Tried my PDA and it still does the same thing, shows me how many it needs to download (which is nice) and then decides not to download them.
Vodafone (provider) tell me as long as Internet APN is active, which it is, it should be fine.
ellisjacklin said:
I have just set this for Outgoing and Incoming to 1800.
Tried my PDA and it still does the same thing, shows me how many it needs to download (which is nice) and then decides not to download them.
Vodafone (provider) tell me as long as Internet APN is active, which it is, it should be fine.
Click to expand...
Click to collapse
Somewhere in ActiveSync, you can set the debug level to "verbose". Does it tell you any more when you set it that way? Also, on the backend Exchange Server (where your mailbox resides), check the entries in the IIS Log (%systemroot%\system32\Logfiles\w3svc1\exYYMMDD.log - assuming it runs in the default Web Site, else w3svc1 will be something else). Do you have IIS Lockdown installed on the server? What happens if you sync manually, does that work? In the settings of the user (Active Directory Users and Computers), are the Exchange features pertaining to Active Sync activated?
I have set this to Verbose, cant see any effects of it though..?
If I sync manually, it tells me what there is to download, doesnt download them, then goes again and does 0/1 on everything. And ends seemingly normal bringing nothing down.
I have lots of log entries relating to the GET and PROPFIND from ActiveSync in the log but I cant see anything displaying a problem.. everything seems to be communicating but just not bringing down the emails..
User Enabled Syncronisation is set against the user on AD.
ellisjacklin said:
I have set this to Verbose, cant see any effects of it though..?
If I sync manually, it tells me what there is to download, doesnt download them, then goes again and does 0/1 on everything. And ends seemingly normal bringing nothing down.
I have lots of log entries relating to the GET and PROPFIND from ActiveSync in the log but I cant see anything displaying a problem.. everything seems to be communicating but just not bringing down the emails..
User Enabled Syncronisation is set against the user on AD.
Click to expand...
Click to collapse
After enabling verbose and trying one sync, what does it show when you hit "view status" in ActiveSync? Also, is it possible that you have policies in Exchange 2003 in place and your device is not compliant (e.g. no/too short password)?
Ive tried Verbose and no error is displayed, everything ends normal on Sync.
It is strange that you can send emails from the device no problems, so I assume the device is compliant. I have tried a HP PDA and have the same problem.
I'm experiencing a serious Exchange ActiveSync problem. Sometime in the past day or two, my Exchange ActiveSync (I currently sync to a hosted Exchange account with 1&1) starting synchronizing every minute, regardless of whether there was any changes or anything new to sync. It does this no matter whether I tell it to sync as new items arrive, manually, or on some schedule. I have definitely customized my device (3rd party programs, etc.), but the only things I changed over the past day or two was:
- added an IMAP account and set it to check for new mail every 30 mins (it seems this is the only way to enable IMAP IDLE - i.e. it downloads new mail as soon as it comes in) (this is my work email account, so the IMAP server is from my work but because our firewall doesn't allow connections for SMTP, I'm using yahoo's smtp server that I pay for to send outgoing email)
- changed the DNS servers for Sprint Power Vision since one of them was down and therefore Pocket IE requests and other network-related requests that required DNS were taking a long time to complete (see http://pdaphonehome.com/forums/htc-...7-web-access-problems-ie-stalls-locating.html)
However, I wasn't paying that close of attention so I'm not sure if the issue started when I made either of the above changes or not. I've since tried removing the IMAP account and it didn't help. Then I completely removed the Exchange ActiveSync profile, sync'ed up to another Exchange server so I could remove all my data (so that when I rejoined Exchange ActiveSync with 1&1 again there wouldn't be duplicates), set-up the IMAP account, and then set up Exchange ActiveSync on 1&1 again and let it download all my data (by the way, this took a loooong time and numerous syncs). However, when I was all done, it was once again attempting to synchronize every minute. I also tried changing the DNS entries back to "use server-assigned addresses" but this had no effect either. I'm at a loss for why its doing this, unless 1&1 has screwed something up somehow. Any help or advice is greatly appreciated, as I can't let it stay like this since the continuous sync'ing will kill my battery within a few hours. Thanks.
- Marc
P.S. I'm using a Sprint Treo 700wx running WM5 with the newest 1.15 update from Palm. 1&1 is running Exchange 2003 SP2 as far as I know.
Same problem here,
old situation:
using wm6 (hermes) with exchange server which would sync directly on change.
new situation:
using wm6.1 (hermes) with exchange server syncs once every minute regardless of settings.
hopes someone knows any registrytweaks of changes (wm6 > wm6.1) for this.
greets,
Jeroen
I have searched and searched for an answer to this problem and have not been able to find anything. Hopefully someone here has run into this before and might have an idea or solutuion. Her is my problem.
I have two exchange servers (2003 SP2) on of which is a front end server handling OWA and OMA. We sync about 18 Windows Mobile 6.1 devices over the air using OMA. We are using SSL. All of our devices have random problems connecting to the server. They will sync fine most of the time but will randomly for no particular reason ask the user for their exchange password. We are not enforcing any password policies on the server and we are always checking the box to save the password. In order to get the device synching again the user has to re-enter their password multiple times and often has to kill and restart activesync on their device.
Any ideas as to what might be causing this?
Any help would be much appreciated.
You could try unchecking the box in Activesync on the phone that requires SSL. We use SSL as well, but we have to uncheck that box on the phone. Although our problem is that the phone never syncs when its checked as opposed to your problem of randomly not syncing and asking for a password.
Unfortunately that is not an option. Our SSL is required for authentication. It will not connect without it. It seems like what is happening is that the device is not always passing the credentials to the server. Usually when it asks me for the password I enter the password once making sure I check the Save Password box then when it asks me the second time I hit cancel. ActiveSync then gives me a could not authenticate error. Now if I just hit Sync again it goes through and works just fine without asking for the password. So my guess is that it is not passing the credentials until after the connection is reinitialized.
From what I understand, Push Email relies on the OMA functionality which uses IIS. The problem my lie there. Although I've never tried, you may have to uninstall/reinstall (or confirm) that the OMA part of Exchange is functioning correctly. Sorry I can't be of more help.
Do the log files on the server show anything when a phone can't log in?
No, the exchange logs don't show much. I almost think it might be something with the device configuration. At this point I just don't know. We will be migrating to Exchange 2007 sometime in the next few months. Hopefully that will resolve the problem permanently. I was just hoping maybe by some chance someone here had seen this problem before. Thanks a bunch for your help.
Is the FE server doing the authentication (NTLM) or is there an ISA server in the way configured with Forms Based Authentication? You should make sure the IIS virtual directory for OMA is set only for Basic Auth - and the following article might be worth a read.... http://searchexchange.techtarget.com/tip/0,289483,sid43_gci1188440,00.html
Hope that helps - good luck!!
Mark.
^^^What he said. Took the words right out of my mouth. You'll still be secured through the SSL certificate, even though you're doing "basic auth" you aren't exactly sending your password as clear text. Requiring SSL on the OMA site will automatically encrypt the connection so you have no need to worry.
Try it out and get back in here. I manage a site with about 50 WM 6.1 Black Jack II's that sync with Exchange 2007 with no issues whatsoever. Also verify that you have all your hotfixes related to OMA installed on your Exchange 2003 server.