WM5.0 / AKU2.0 Push Email Problem - 8125, K-JAM, P4300, MDA Vario General

I am running MS Exchange 2003 with SP2, and have two devices with WM5.0 / AKU2.0 on them (Imate Kjam and Imate Jasjar)
The push email funtion works perfectly if I turn on the device and click Send/Recieve in pocket outlook once. It will bind and then keep pushing
untill I go into an area without coverage.
The problem is that it is not automaticaly binding to the data bearer (GPRS) when I turn on the device, or after I enter a bad coverage area and return to good coverage. So what I have is very intermitent Push Email service for an hour or two and then must reset and manualy start a sync to connect again (IT Does stay connected or keep the heartbeat going untill loosing coverage again)
So in essence it is all functioning togetehr propperly, but the service is
up for a few hours and then with a reset up for a few hours again.
I am assuming that the intent of the Push Email service is to provide a
blackberry like email environment. What I have currently is more of just a novelty in that when bound I get my email within 2 seconds, but it requires constant personal maintenence to make sure I am connected and the heartbeat is going propperly.
Does anyone have any ideas as to a solution?? I am correct in assuming this should be rocksolid like a blackberry when everything is functioning as it is suposed to, correct??
Your help is greatly appreciated.
BR
Seth

Related

Turning GPRS off after sync with Exchange server

Hi There,
I just upgraded my O2 mini s to ROM 2.8.7.1.wwe and signed up for the direct push email service from 4smartphone.net. It works great but the GPRS doesn't disconnect after the sync. Could someone let me know how I can do this.
TIA
Tony.
AFAIK it is not supposed to disconnect. It need to be connected permanantly for push to work. It will only disconnect if you use scheduling and during those times it is not supposed to send/receive mail it will be disconnected.
Hi dalewinterstein,
Thanks for your reply. I think my unit still stays connected even after scheduled connection (I set for every 2 hrs and noticed it was still connected after downloading mail). I am away travelling now but will test more when I get home.
Thanks.
Tony.

Blackberry Software for HTC device from T-Mobile Germany

Today, we got a mail, that T-Mobile germany released backberry software for HTC-Devices:
http://updateservice.t-mobile.net/blackberry/login.do?servcoid=TMD
MDA 2
MDA 3
MDA Compact
MDA Vario
MDA Pro
I haven't installed it. But this sounds good.
what kind of software? has anyone installed this yet?
ghost - can you share the software with us to try ?
I cannot log in since i do not have an account there.
Is it something the same as it was released for MDA Vario recently ?
baudy2 said:
ghost - can you share the software with us to try ?
I cannot log in since i do not have an account there.
Is it something the same as it was released for MDA Vario recently ?
Click to expand...
Click to collapse
Click on free download, this would help :`)
Button [FREE SOFTWARE] > Endgeräte > Blackberry Connect
Strange, it behaves the same as the previous BB Connect released by T-Mobile for MDA Vario.
Simply does not work....
Hi,
i installed the Blackkberry software on PPC and on Desktop and its working fine.
I can setup filters on Desktop Software and alle mails will be pushed to my Universal.
The only bad thing is the battery time - I guess that I will need power every day and rechachge the battery
How long does your universal stay without recharge of the battery?
Erik
i have installed the desktop program but when i try to run it, it detects an error claiming that a connection with the mail server could not be established.
Do I need MS server installed? I only have a normal home PC with windows xp home ed.
Thanks
Hi,
I use Blackberry Push with an exchange server and own Blackberry Sever in our company.
This is how I setup my connection:
- I have an Outlook connection to my exchange server working.
- Active Sync is working.
- Install BB Software on PDA
- Install BB Software on Desktop
- Started BB Software form Settings -> Instant Mail and choose what kind of service do you want: Blackberry Solution (You have an own Blackberry Server) or Instant Email with Blackberry (to use the blackberry server of your provider). I choosed "Blackberry Solution"
- Restart Blackberry Software
- Start Your Blackberry Desktop Software, choose your Outlook Profile and Create Your Own Security Key. Your BBPin will be displayed from your PDA. If not connection doesn't work.
- Create Your filter and save all to your PDA
- If you have GPRS enabled and all works fine, you Blackberry software will connect and get your first results.
That's the way, it's working on my universal.
To save your battery live, turn of UMTS and use GPRS. You can turn it off in settings -> Telephone.
You don't need it for Blackberry service.
Erik
ghost said:
Hi,
I use Blackberry Push with an exchange server and own Blackberry Sever in our company.
This is how I setup my connection:
- I have an Outlook connection to my exchange server working.
- Active Sync is working.
- Install BB Software on PDA
- Install BB Software on Desktop
- Started BB Software form Settings -> Instant Mail and choose what kind of service do you want: Blackberry Solution (You have an own Blackberry Server) or Instant Email with Blackberry (to use the blackberry server of your provider). I choosed "Blackberry Solution"
- Restart Blackberry Software
- Start Your Blackberry Desktop Software, choose your Outlook Profile and Create Your Own Security Key. Your BBPin will be displayed from your PDA. If not connection doesn't work.
- Create Your filter and save all to your PDA
- If you have GPRS enabled and all works fine, you Blackberry software will connect and get your first results.
That's the way, it's working on my universal.
To save your battery live, turn of UMTS and use GPRS. You can turn it off in settings -> Telephone.
You don't need it for Blackberry service.
Erik
Click to expand...
Click to collapse
How does this save battery power? surely the BB uses the same amount of power to stay connected to 3G as it does to GPRS??? and of course it downloads quicker using 3G
ghost said:
Hi,
I use Blackberry Push with an exchange server and own Blackberry Sever in our company.
This is how I setup my connection:
- I have an Outlook connection to my exchange server working.
- Active Sync is working.
- Install BB Software on PDA
- Install BB Software on Desktop
- Started BB Software form Settings -> Instant Mail and choose what kind of service do you want: Blackberry Solution (You have an own Blackberry Server) or Instant Email with Blackberry (to use the blackberry server of your provider). I choosed "Blackberry Solution"
- Restart Blackberry Software
- Start Your Blackberry Desktop Software, choose your Outlook Profile and Create Your Own Security Key. Your BBPin will be displayed from your PDA. If not connection doesn't work.
- Create Your filter and save all to your PDA
- If you have GPRS enabled and all works fine, you Blackberry software will connect and get your first results.
That's the way, it's working on my universal.
To save your battery live, turn of UMTS and use GPRS. You can turn it off in settings -> Telephone.
You don't need it for Blackberry service.
Erik
Click to expand...
Click to collapse
How does this save battery power? surely the BB uses the same amount of power to stay connected to 3G as it does to GPRS??? and of course it downloads quicker using 3G
tonyb15re said:
How does this save battery power? surely the BB uses the same amount of power to stay connected to 3G as it does to GPRS??? and of course it downloads quicker using 3G
Click to expand...
Click to collapse
Hi,
I don't know how it saves your battery - it's my experience that I can stay more than one day without 3G and BB. With switched on 3G, I need every day power.
I guess that the 3G part of your telephone is switched off and that saves power, like if you turn off WLAN or Bluetooth.
Erik
Hey Ghost,
It seems that this site is not open for all public.
Can you help me on this?
Is this just an add-on software moduel or a complete ROM-image?
I would like to test this on the BES of my company.
Thanks in advance.
Roelof
nice post man
just try it on my CHT device!coo
ghost said:
tonyb15re said:
How does this save battery power? surely the BB uses the same amount of power to stay connected to 3G as it does to GPRS??? and of course it downloads quicker using 3G
Click to expand...
Click to collapse
Hi,
I don't know how it saves your battery - it's my experience that I can stay more than one day without 3G and BB. With switched on 3G, I need every day power.
I guess that the 3G part of your telephone is switched off and that saves power, like if you turn off WLAN or Bluetooth.
Erik
Click to expand...
Click to collapse
Heres an answer to my own question, the power saving is probably down to the reduced amount of searches carried out to locate a UMTS connection, my phone constantly hops between GPRS and UMTS depending on coverage, each time it has to re-register hence using more power and sending more data to the network. I havent tried the GPRS Only option yet, I may give it a go next week when I'm on the road..
Do you need a specific ROM to use this software?
Cheers
Rowan
CAn I bump this topic?
I'd like to try to use this software with an O2 rom, but I suspect I won't be able to.
Can any of the guys using it confirm if it is Rom specific?
Cheers
Bump from me too.. would be very interested in the answer, since I hate the T-Mobile ROM I am forced to use now due to BB Connect.....
Has anyone actually had the BB connect work with the Q-tek ROM AKU1 ??
Thanks
Becky
ghost said:
Today, we got a mail, that T-Mobile germany released backberry software for HTC-Devices:
http://updateservice.t-mobile.net/blackberry/login.do?servcoid=TMD
MDA 2
MDA 3
MDA Compact
MDA Vario
MDA Pro
I haven't installed it. But this sounds good.
Click to expand...
Click to collapse
Do you know when blackberry software will be avaible for mda compact 2 ?
The BB Connect software seems to be tied into the Service provider, there are 2 profiles, in the TMob one, email and BB Enterprise, I use the latter, the email one is hard coded for TMob bb servers.
O2 said they were going to ship a BB Client but wouldnt commit to a date.
The TMobile ROM is Old (Pre AKU2) BUT, it works, it pairs with my Parrot 3400LSGPS, it runs TomTom5.2 fine, the only downside is the gay pink video button. I do however have to reboot it a couple of times a day, and the BB Connect sometimes loses all will to live and forces me to reboot.

Blackberry Connect problems - an answer maybe?

I spent some time yesterday trying to find an answer to my continuous problems connecting with Blackberry Connect. This included different ROMS and different versions of Blackberry and Desktop Connect software.
My problem (like many others) is that the initial set-up of Blackberry connect seems to work but as soon as I restart the device or service, it is disconnected and sometimes the service completely shuts with the blackberry icon dissappearing from the tray.
The best success I had (and is still working after 24hrs) is to install Blackberry service without wireless calandar support. Somehow for all versions of ROMS and connect software, enabling wireless calander is causing the disconnects. I can't remember what the service name for this is but for those with similar problems this might help.
On a similar note, does anyone know why wireless calander could be bringing down the blackberry service?
Sean.
seanrkelly said:
I spent some time yesterday trying to find an answer to my continuous problems connecting with Blackberry Connect. This included different ROMS and different versions of Blackberry and Desktop Connect software.
My problem (like many others) is that the initial set-up of Blackberry connect seems to work but as soon as I restart the device or service, it is disconnected and sometimes the service completely shuts with the blackberry icon dissappearing from the tray.
The best success I had (and is still working after 24hrs) is to install Blackberry service without wireless calandar support. Somehow for all versions of ROMS and connect software, enabling wireless calander is causing the disconnects. I can't remember what the service name for this is but for those with similar problems this might help.
On a similar note, does anyone know why wireless calander could be bringing down the blackberry service?
Sean.
Click to expand...
Click to collapse
I had a similar problem with the BB connect (2.1.2.16) client on my Wizard. BB connect works fine without calendar sync. I had similar stability issues when I used the old BB connect client (1.x) when my mailbox got too large, and I have a HUGE amount of calendar information thus I am guessing it is size that is causing the issue. It does not help that the BB connect calendar sync doesn't specify a cutoff date to reduce the number of old entries.
I am running BB Connect 2.1.2.16 on my 1605 and have constant issues with the BB client.
I get the odd VCAL error occuring but these are rare compared to the BB Client just switching itself off on a regular basis. Restarting the client does not fix the issue and I have to softreset the device. The device is generally slow and unstable after a long period of running the BB Connect client constantly.
I send and receive about 200 mails a day and keep a weeks worth of mail in my Blackberry mailbox so yes perhaps this is size related.
However I have a collegue in Austria who is using the T-Mobile version of the Hermes, and a slightly earlier version of BB Connect (2.1.2.15 I think) and it seems to be a lot more stable.
Any clues ??
Halfpenny said:
I am running BB Connect 2.1.2.16 on my 1605 and have constant issues with the BB client.
I get the odd VCAL error occuring but these are rare compared to the BB Client just switching itself off on a regular basis. Restarting the client does not fix the issue and I have to softreset the device. The device is generally slow and unstable after a long period of running the BB Connect client constantly.
I send and receive about 200 mails a day and keep a weeks worth of mail in my Blackberry mailbox so yes perhaps this is size related.
However I have a collegue in Austria who is using the T-Mobile version of the Hermes, and a slightly earlier version of BB Connect (2.1.2.15 I think) and it seems to be a lot more stable.
Any clues ??
Click to expand...
Click to collapse
I run 2.1.2.16 on a Wizard and without PIM, it works reasonably well. The most I've kept in the BB inbox is around 400 mail as that was around when the BB 1.x client used to play up an I got used to deleting the mail from BB (I do not sync deletes with my Inbox for this reason). If you are keeping 1000 mail I would say try and delete the mail daily (including deleting from the "Deleted" folder) and see if it improves. I know that with the BB 1.x client, if I got too many mail the BB client would start chewing up CPU and the device would act strange, and sometimes I needed to soft reset, disable BB, delete the mail, reset again and things would be good again.
What baffles me is why people keep so many emails on their BB's I read a message, if it requires an immediate response I send a note from the BB and then maybe follow up later on the PC, I then delete the message, if its not relevant I read and delete it, if it can be dealt with later, I read it, then mark it as unread and then delete it from the BB, I do not sync my mailbox with the BB thus all mail is still in my Outlook inbox...
tonyb15re said:
What baffles me is why people keep so many emails on their BB's I read a message, if it requires an immediate response I send a note from the BB and then maybe follow up later on the PC, I then delete the message, if its not relevant I read and delete it, if it can be dealt with later, I read it, then mark it as unread and then delete it from the BB, I do not sync my mailbox with the BB thus all mail is still in my Outlook inbox...
Click to expand...
Click to collapse
I think it just depends on how people work. I tend to read on the run (between meetings) and I delete when I remember sometime at home or on the train on the way to work or something like that.

Exchange emails in standby

I have a new AT&T Pure with an exchange email address set up to receive emails as they arrive. If the phone is not in standby mode the emails come in without a problem at the same time I receive them in Outlook. Once the phone is in standby mode (screen turns off) emails come in sporadically or not at all until I wake the phone up. If I just set it to dim and not turn screen off I am fine. Is anyone else having this issue?
I've found ActiveSync on my Touch Diamond2 very unreliable. It will work for a while but repllog.exe crashes at some point, usually overnight. Only fix is to restart the phone or manually kill the task - it's often doesn't respond to shutdown (indicating it's crashed) and has to be manually ended. Doing a sync immediately always works.
I'm hoping that they've fix this bug in WM 6.5...
Cheers, Rob.
This is a brand new phone with WM 6.5. Everything works finew when phone is not in standby. Once in standby emails don't come in when they should.
dwg44 said:
This is a brand new phone with WM 6.5. Everything works finew when phone is not in standby. Once in standby emails don't come in when they should.
Click to expand...
Click to collapse
You mean by standby, not cable/activesync attached?
I'm still wondering about gmail push, I set everything up as said, but when I'm cabled to my work computer, I don't get gmail.
I have to disconnect and then get gmail push. **sigh**
Ahh, isn't that a setting on ActiveSync? Something about allowing internet connection when docked. I think when a WM is connected via ActiveSync, the internet connection goes through your PC which sometimes is blocked.
munrobasher said:
Ahh, isn't that a setting on ActiveSync? Something about allowing internet connection when docked. I think when a WM is connected via ActiveSync, the internet connection goes through your PC which sometimes is blocked.
Click to expand...
Click to collapse
No, I unchecked that, same result, even after powering off/on. I think that option is misleading
some thoughts and my experience...
Do you expect emails to arrive over wifi, or gprs, The behavior is different by design.
As they arrive, in schedule settings for example only works as most people expected over gprs.( this is also called microsoft direct push) and can be toggled on/off in settings tab on most htc phones.
this also requires a constant open data connection over gprs. the phone will try to open it for you if you enable direct push option.
its also important that the carrier supports long http requests over grps for direct push to work correctly.(this is why gprs need to be open all the time)
if you deactivate the gprs-data connection, direct push will fail until it succeds a long http to the eas server again.(exchange active sync)
when i use direct push option over gprs, emails always arrive instantly (within a few sec.) to my phone regardless of standby or awake. 98% of the time anyway...
Now i have set mine to sync over wifi. however not pushed to my phone as it only works over gprs.i usually set schedule to 5 min.
if set direct push/as arrive over wifi the schedule seems to change depending on how often emails arrive. the polls seemes to be longer and longer apart if mailbox is idle. schedule a bit unclear...
i figured this out by setting a constant ping from pc to the phone and watched the response in standby mode.( wifi not set to always on even in standby) so i got response time out most of the time.
i noticed that after a certain time the phone began to respond to ping for a few seconds( active sync activated wifi in standby to check email according to my setting in schedule and then deactivated it).
if i had unread emails in my exchange mailbox they arrived in the phone as well.
i also read a paper where the direct push schedule where explained by microsoft. it is constructed that way to save as much bandwidh as possible,
i have based this on my observations only.
it would be nice if someone could find a technical paper explaining this further.
tests was done on htc p3600 and stock topaz. wm 6.1
i will do tests again on the 6.5 rom as they come online.
a
Phone is not docked nor am I connected with wifi. Just a GPRS connection. What I mean by standby is that I have the setting enabled to turn off screen after 1 minute.
I have no problem with push email from my exchange server. Remember Push email only works with cell data connection as pointed out. And if you establish ActiveSync connection with a desktop PC, it will be auto-disable and changed to polling instead regardless if you keep the data connection open or not.
I have never connected this phone to a PC.
exchange active sync and wifi
i previously had a TYTNii (Kaiser) which would exchange sync through my home and office wifi (over GPRS) when wifi was available and connected.... However on my Topaz i am unable to exchange sync through wifi when connected for some reason. it will only work through phone connection with wifi off. It appears there are additional connection settings with this WM6.1 device... (priority settings for one connection type over another) but im not sure how to set this up... Help on getting exchange sync working via wifi would be appreciated thanks..

[Q] Exchange ActiveSync doesn't "wake up" after the weekend

Hi,
It might look like a stupid question but one of my users can't get past this problem so I would like to see if there's a solution.
So we only recently gave some users HTC Snaps to see how it adjusts to their needs, we have a hosted Exchange server (also has been only a few months) so we set-up ActiveSync on the Snaps to synchronize directly with the server.
It seems to work perfectly, it synchronizes following schedule (every 30min from 7AM till 6PM) on weekdays and doesn't on the weekend, but then on monday morning, it doesn't start the automatic syncing again as it should.
Almost every monday morning, the user comes to me at 8.30-9.00 to tell me he doesn't receive his mails. A simple Send/Receive in the mailbox or go to ActiveSync and press Sync starts the syncing again and everything seems to work fine during the rest of the week but still the user is annoyed that it won't sync as scheduled.
I can attest that it works perfectly on my own Windows Mobile 6.5 device (SE Xperia X1) although I do sometimes lose my synchronization schedule (but that could be related to some app I have or to the tinkering I do with it - if anyone has an idea though - the user doesn't do anything else on the Snap than make phone calls and check his mails and occasionally write one).
The Snap has the latest official updated ROM from HTC.
Any help is appreciated, thanks.
Jon
IP chabges
I have a similar problem. Your provider obviously changes your IP.
Go to Commmanager/Connections, disable Direct Push and enable it right away again. Sync will work afterwards until the next new ip.....
We don't use Push as it seems to work worse than with a fixed schedule.
I will check for the IP if I have the opportunity but I don't understand why that should be a problem (you do mean the device IP, right ? Our server IP doesn't change).
And the problem doesn't appear every single week ... So I think I'll just go with "That's the way it is" ...
Thank you for your help.

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