Database Users

Program Installation Problem

I have had many pocket PC's and the Universal w/WM5 is the only one that gives me consistant installation problems. I had listpro 3.0 installed in program memory. I uninstalled it with the intent of re-installing it on the SD card. Unchecking it from activesync did nothing. Removing from the ppc directly told me that all of the file were not removed. I saw the the folder still existed in program files, do I deleted the directory and shortcuts pointing to it. I have had this exact same problem MANY times
Am I the only one with this problem? I don't find any messages like this.
Next, I try to reinstall listpro and it won't reinstall :x I get a message cannot be installed, try another location (which does not work). Do I need a hard reset? I tryed installing another program and I can still install other stuff, but the removal did not work again.

GaryK2 said:
I have had many pocket PC's and the Universal w/WM5 is the only one that gives me consistant installation problems. I had listpro 3.0 installed in program memory. I uninstalled it with the intent of re-installing it on the SD card. Unchecking it from activesync did nothing. Removing from the ppc directly told me that all of the file were not removed. I saw the the folder still existed in program files, do I deleted the directory and shortcuts pointing to it. I have had this exact same problem MANY times
Am I the only one with this problem? I don't find any messages like this.
Next, I try to reinstall listpro and it won't reinstall :x I get a message cannot be installed, try another location (which does not work). Do I need a hard reset? I tryed installing another program and I can still install other stuff, but the removal did not work again.
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Click to collapse
Hi Gary!
I have a lot of experience in this sh*t. WM5 cannot uninstall or install in a lot of cases. Usually if you still have some files or folders which are on the same location than with the installation, installer says: cannot install. In that case you have to delete (or rename) the folder left, and then you can install it. In other cases installer stays in a loop install condition, and cannot continue. In that case try to install another application to finish somelooped order. I realised another thing, which is very interesting: when you want to uninstall a program, and your pda says it cannot be removed - or something -, if I run Vijay555 killphone application in 98% of the cases after it I can uninstall the same.
I hope this wil help!

Hi,
Perhaps I have been lucky but I havent had any issues with regards to installing or uninstalling programs.
I do make sure that I soft reset before and after - so maybe thats a golden rule!
Matt

Yes, softreset would be a good tip in more cases, but it wouldn't solve the problem when you want to install a program which needs a place what exists.

I did find some files in the windows directory and deleted them. That WORKED. Just doing program files is not enough. In this case, the file name was the same as the program. I don't expect to be that lucky all the time.
I have done soft-resets when it does not work. I do a number of trial programs and tend to forget prior to removal. What a apin
Got to love Microsoft - reboot is the answer to everything.

Installation problems.....
I am having the same problem too.
Even after a hard reset when I try and install Sprite Backup & Agenda Fusion I keep getting the install error: 'cannot be installed, try another location'
It's driving me up the wall! I would have thought after a hard reset this wouldn't be an issue. I'm now the proud owner of an MDA Pro (Universal) that I can't use because the software I want to install won't install.
Can anyone help me please?

Help! Can't install or uninstall any apps on WM5

Help is needed. I tried to install PocketStocks this morning. It would not install and now I can not install or delete anything from my 8125. I can run what is on it, but I can not add or remove anything. I have soft reset and tried multiple times to connect by USB but it will not sync. But it will let me "Explore" my hardware.
The Microsoft Active Sync troubleshooter is no help at all.
Any ideas?

jschaff said:
Help is needed. I tried to install PocketStocks this morning. It would not install and now I can not install or delete anything from my 8125. I can run what is on it, but I can not add or remove anything. I have soft reset and tried multiple times to connect by USB but it will not sync. But it will let me "Explore" my hardware.
The Microsoft Active Sync troubleshooter is no help at all.
Any ideas?
Click to expand...
Click to collapse
Hi i am familiar with pocketstocks but it looks like it buggered your device. What error message came up and how far into the install did it get? Just wondering are there any residual files to remove - check program files and windows\startup and registry if you are used to doing that. What error comes up when you try to install anything? You may need to backup important files and do a hard reset to solve this.

I had tried to install Pocket Financial Analyzer just before it, and that did not complete the install. So when I did the Pocket Stocks, it finished up by saying that PFA install was unsuccessful. I have had this happen before but a soft reset and reinstall usually made it work. I kind of do not think Pocket Stocks is the culprit.
I suspect that there is a corrupted system file, and maybe if I knew which one it was, I could delete it and a soft reset would rebuild the file.
Or like you said, I may have to do a hard reset and start all over. And that is OK. I have done this about five times before, but everything is working so good on the phone right now, that I hesitate to mess that up. I just can't add or delete any programs.
Its so weird, at first the name of my phone would not come up. Then I deleted Active Sync 4.1 and installed AS 4.2 beta. Now I can get the device name to show up, but still the list of installed programs does not show and I can't sync it.
Help is needed.

I had tried to install Pocket Financial Analyzer just before it, and that did not complete the install. So when I did the Pocket Stocks, it finished up by saying that PFA install was unsuccessful. I have had this happen before but a soft reset and reinstall usually made it work. I kind of do not think Pocket Stocks is the culprit.
I suspect that there is a corrupted system file, and maybe if I knew which one it was, I could delete it and a soft reset would rebuild the file.
Or like you said, I may have to do a hard reset and start all over. And that is OK. I have done this about five times before, but everything is working so good on the phone right now, that I hesitate to mess that up. I just can't add or delete any programs.
Its so weird, at first the name of my phone would not come up. Then I deleted Active Sync 4.1 and installed AS 4.2 beta. Now I can get the device name to show up, but still the list of installed programs does not show and I can't sync it.
Help is needed.

I agree there probably is a corrupt file somewhere - I would do all the checks I said and notification queue for good measure - but it looks like hard reset time. Recommend you invest in spb backup or sprite backup - then it all becomes so easy! Everybody that joins this forum should have to buy one - before entering the forum - lol!

I had SPB Backup trial. But everyone was saying that the ROM upgrades made the backup invalid since there were registry changes that may not correspond with the new registry.
So I did not use it again. I heard that SKTools has a backup built in. NO?
Which one is the best to use?
Thanks

I had SPB Backup trial. But everyone was saying that the ROM upgrades made the backup invalid since there were registry changes that may not correspond with the new registry.
So I did not use it again. I heard that SKTools has a backup built in. NO?
Which one is the best to use?
Thanks

Sktools has a limited backup, so its not that useful. Sprite backup is good as you can use it even with a rom upgrade and is now wm5 compatible.

Error: remove programs..." x was not completely removed

I tried to install ClearVue PDF from the O2 supplied CD and it failed (with error messages in German!) - however when I tried to 'remove programs' I get the above message and ClearVue is still listed under programs. Ditto with Skype. These are the only 2 things I have added since switching my XDa mini s on for the first time. How should I uninstall these properly....so I can start again! Thanks

Well if you want to install it. Try installing it again. Then if fails again download the latest version of it from their website and install that. Hopefully you will have the registration key installed and it will work. Otherwise you will at least have an English error message.

Thanks
I'll try the web site - looks like I can't just download ClearVue - does it all come witin the 'software update' bundle?

No no no! ;-) The Clearvue website http://www.westtek.com/pocketpc/pdf/ As long as the install you have made registered it the trial version will be installed as fully operational.

Thanks
I'll have a go...

Sometimes a program wont delete because its running. make sure you have nothing running before removing it

Is this not an issue with the persistent memory in the Wizard? I've never been able to uninstall things, always comes up with that error, but installing an AKU 2.3 ROM seems to have solved the problem.

I think it's a persistent issue - I've tried every way of uninstalling (from Xda and PC via ActiceSync etc) and ClearVue is still there (and not working). However last comment slightly too techy for me (sorry - just a user....)? Is this an OS upgrade....?

The ROM is an OS upgrade, read all about it here:
http://forum.xda-developers.com/viewtopic.php?t=53954&highlight=
Whether the newer ROM solves the problem, someone better informed than me will have to tell you. It may just be coincidence that I can now uninstall programs properly??

paulrockliffe said:
Is this not an issue with the persistent memory in the Wizard? I've never been able to uninstall things, always comes up with that error, but installing an AKU 2.3 ROM seems to have solved the problem.
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Click to collapse
Same here, ever since upgrading to AKU2.3 i haven't got that uninstall error *Knock on wood*

Installed programs do not show up on "remove programs"

Hey,
im using helmis 3.3 with latest radio rom.
I installed some appz after a clean install, then "rebooted" sometimes, continued to install... and then, when i wanted to remove an app, i saw that some applications arent shown in the "remove programs" application.
Any idea?

Same here
I have the same issue, Remove Programs dialog is empty, can only remove software through ActiveSync. I am on a different ROM; UNI.indra.AKU3.3.BETA6.
Funny thing is that it used to work before, but now it does not seem to work anymore. All I did was unhide my extROM and cleared it all out. Then installed Helmi AKU 3.5, and since I had some issues with that I restored Indra's ROM. Now I cannot remove software from the device, have to use ActiveSync only... maybe this helps isolating the issue?
I may install the extended ROM I was using again to see if this helps. Will keep you posted.

What size do you programs have in active sync? Some have a normal size like 1MB but all, which are not seen in the "remove program" tab, have 0KB size..
Some1 else noticed that?

Strange behaviour...
I wanted to get the Remove Programs stuff to work again... so I don't know what I did, but after I reflashed my Rom (Indra) and ran my standard extended ROM (from my provider). Then I did a hard reset and bypassed the extended ROM install... now I see all installed programs again (after installation through ActiveSync) in my Remove Programs option... strange behaviour and I do not know what caused the fix... But just to let you know that during your next Flash Action it may work again...
Fingers crossed...

Help! Cannot install or uninstall a program

This is a bit OT but I'm in a real mess here and hope one of the techies can advise please.
Earlier today I tried to upgrade PocketMind's PocketMusic from 5.3.1 to the latest version 5.3.3 of on my HTC Touch Pro 2 (WM 6.1), as recommended by PocketMind. It failed to install. It got to the stage where it told me the previous version will be uninstalled and asked if I wanted to proceed. I clicked OK as usual and then got 'Installing PocketMind PocketMusic.CAB ...'. But there was no progress in the bar. It stayed empty. On re-starting the Touch Pro 2 the same cycle was repeated.
I then repeated the attempt to install 5.3.3 but this time I got the error message "Copy error ...".
When I then tried to run the old/existing version PM 5.3.1 I got an empty screen.
But now I cannot uninstall PocketMusic, either with Remove Programs on the TP2 or with Add/Remove Programs from AS on the PC.
I also downloaded the individual CAB for version 5.3.1 but that wouldn't open on my PPC.
I've also used Resco Explorer to remove \Program Files\Pocket Music but still can't install or uninstall.
So I'm well and truly stuck. I've emailed PocketMind but meanwhile can any of the experts help please? Is there some program that will safely clear out all traces of PocketMusic (whatever version or versions is currently still hanging around? Would it help to clear my PC registry of all references to PocketMind/PocketMusic/Pmusic? Any other ideas please?
--
Terry, East Grinstead, UK

I've had issues like this before. To be honest I think there is little you can do apart from a hard reset (from memory I think that's what I've had to do in the past).
Why don't you take the opportunity to put it down to a bad experience and flash a new rom & start all over from scratch.
Not very helpful, I know...but I believe it's very difficult to remove all traces of a program from the registry as there could be unidentifiable entries all over the place.

terrypin said:
This is a bit OT but I'm in a real mess here and hope one of the techies can advise please.
Earlier today I tried to upgrade PocketMind's PocketMusic from 5.3.1 to the latest version 5.3.3 of on my HTC Touch Pro 2 (WM 6.1), as recommended by PocketMind. It failed to install. It got to the stage where it told me the previous version will be uninstalled and asked if I wanted to proceed. I clicked OK as usual and then got 'Installing PocketMind PocketMusic.CAB ...'. But there was no progress in the bar. It stayed empty. On re-starting the Touch Pro 2 the same cycle was repeated.
I then repeated the attempt to install 5.3.3 but this time I got the error message "Copy error ...".
When I then tried to run the old/existing version PM 5.3.1 I got an empty screen.
But now I cannot uninstall PocketMusic, either with Remove Programs on the TP2 or with Add/Remove Programs from AS on the PC.
I also downloaded the individual CAB for version 5.3.1 but that wouldn't open on my PPC.
I've also used Resco Explorer to remove \Program Files\Pocket Music but still can't install or uninstall.
So I'm well and truly stuck. I've emailed PocketMind but meanwhile can any of the experts help please? Is there some program that will safely clear out all traces of PocketMusic (whatever version or versions is currently still hanging around? Would it help to clear my PC registry of all references to PocketMind/PocketMusic/Pmusic? Any other ideas please?
--
Terry, East Grinstead, UK
Click to expand...
Click to collapse
Have you tried SKTools? It has a comprehensive install/uninstall tool, even for applications not registered as installed. It gives you the names of all regkeys created and also of files installed ... it may help to clean up your system...
Hope it helps,
MJ