Database Users

getting Win XP Pro to recognize my device...

This is probably really remedial but I'm a Mac user so it's foreign to me. I had an Imate Jam working great with Active Sync 3.8 on Win XP Pro.
Now I have the MDA and have installed Active Sync 4.1 (even tried 4.2). When I plug in the MDA, Windows makes the 'donk' sound to advise something's been connected but it just shows a 'Generic RNDIS' device connected and the add hardware wizard says the device cannot start (yes it's turned on).
I don't see any drivers on the T-Mobile CD that came with the product....is there something else I have to do to install this thing so Active Sync recognizes it?
<edit> I've attached a picture of the hardware manager...
When I uninstall the driver and re-plug in the device, it's immediately recognized as a Windows Mobile-based device but then I get the error: "A problem occured during hardware installation. Your device may not work properly." This happens each time I try it, even after a restart.
thanks,
Tim

hi buddy
i've had that XPerience when i've connected my brand new prophet (o2 xda neo) to my pc via usb 2.0 hub. i was going nuts, because all older partnerships to devices i've established before i've bought the hub did work... if you do the same - change it! at least one time you should connect the ppc directly to an available usb connector on your pc until you have established a partnership. also i would recommend to install active sync 4.2 beta (use the search here to find the link), it fixes some connecting trouble... let us know if any of these tips helped at all or if you found your own solution...
cheers, lutz

Try disabling your firewalls these are the usual culprits to stop syncing. You can add activesync to the list of acceptable programs if you use something like zone alarm firewall etc.. I have the windows firewall disabled.

Thanks for the suggestions. I've tried connecting directly to the USB port -- no dice. I only have the Windows Firewall which was already showing ActiveSync as an allowed application but I turned it off and still nothing changes.
The device manager reports:
This device cannot start. (Code 10)
Click Troubleshoot to start the troubleshooter for this device.
The troubleshooter basically instructs me to delete the device and try again, which I've done a dozen times, restarted both phone & computer. Still nothing.

Another trick that worked for me, if you have a network socket even if you dont have a network cable attached, enable network connections on your computer and try again. Whenever you change settings on your computer uninstall activesync and reinstall it. Hope that helps.

AS not connecting
For some reason, I had to repair/re-install AS. After re-booting, XP Pro/AS 4.2Beta recognized the Wizard again (Cing 8125) as all was well.
It's been stable the past few days, I think because I'm not trying to sync at work (I just cancel and use Guest).
Not a great answer, but good luck...
paul

Thanks, still no go. I do have an active Internet connection. I'm not so sure this has anything to do with ActiveSync as the computer doesn't even get to a successful install of the hardware....it always says a problem occured and the hardware may not work properly.

Succes...almost. I left the phone plugged in and restarted (after deleting the hardware profile) and when the PC rebooted it made that oh-so-sweet ActiveSync connected sound. Then AS quit and I was back to where I started in the post before....doh!
Just for kicks I plugged in my old Jam and it worked just fine, the hardward was recognized right away.
This leads me to believe something may be hosed on my MDA? Weird because it charges fine and everything else is great...it was a brand new unopened box from the local T-Mo retailer.
Hmmm...

BNDIS Connector
Guys,
Not sure that this is the solution, but this is what happened to me too. The way that Active Sync 4.x talks to a WM5 device is as a network device, not a USB device as in WM2003/Active Sync 3.x.
So, what you need to do is make sure that your PPC, which when connected to the PC shows up in the Device manager as a BDNIS network adapter, is to ensure that the BNDIS connector has an IP Address.
The easiest way to do this, connect the PPC to the PC and here the ping sound.
Right click on the My Network Places icon and select Properties
In the Network Connections Window, select Views > Details.
Find the Network Adapter that has the Device Name of the BNDIS connector.
Right click on this Network Adapter
Ensure that Internet Protocol (TCP/IP) is checked.
My guess is that it is not checked
If it is, check the properties for the Internet Protocol (TCP..) and ensure that DHCP is selected.
Hope this helps -

Re: BNDIS Connector
jkossowsky said:
Guys,
Not sure that this is the solution, but this is what happened to me too. The way that Active Sync 4.x talks to a WM5 device is as a network device, not a USB device as in WM2003/Active Sync 3.x.
So, what you need to do is make sure that your PPC, which when connected to the PC shows up in the Device manager as a BDNIS network adapter, is to ensure that the BNDIS connector has an IP Address.
The easiest way to do this, connect the PPC to the PC and here the ping sound.
Right click on the My Network Places icon and select Properties
In the Network Connections Window, select Views > Details.
Find the Network Adapter that has the Device Name of the BNDIS connector.
Right click on this Network Adapter
Ensure that Internet Protocol (TCP/IP) is checked.
My guess is that it is not checked
If it is, check the properties for the Internet Protocol (TCP..) and ensure that DHCP is selected.
Hope this helps -
Click to expand...
Click to collapse
This happened to me too. ActiveSync 4.1 worked perfectly until my WinXP Machine crashed and I had to reload.
When I reloaded, ActiveSync acting in the same manner.
I'll try this tonight and see if works for me. Hope so.

timskrastins said:
This is probably really remedial but I'm a Mac user so it's foreign to me. I had an Imate Jam working great with Active Sync 3.8 on Win XP Pro.
thanks,
Tim
Click to expand...
Click to collapse
You can still use your mac & missing sync 2.5 alpha & for most things it will work fine, but functionality is limited & sync only via BT. - it does ical, Address Book & tasks & time sync. & you can also install programs & documents as well. for media I just copy the songs straight to my mini sd card via a card reader.
Some programs will only install via windows, but as I have an intel iMac I run windows as well & activesync so far works well for me, but I have to disable the contacts/tasks/calendar or I end up with dupicate entries etc.

jkossowsky - awesome info. The problem I'm having is that the device does not show up in the network adapters. When I plug it in, it tells me there was a problem with the device and it could not be started.

Device Recognized
You need to install Active Sync 4.x before plugging in your device.
So, to be really really safe, go to Device Manager, look at the Unrecognized Devices section, find your unrecognized device and right click on it and remove it.
Install Active Sync 4.x
(if you already installed it, uninstall it, reboot and reinstall it again)
Once it is installed, plug in your device and it should be recognized as a Network Adapter.
If Active Sync does not automatically find the device, follow the instructions from my post above.

Uninstall Activesync, reboot, Reinstall Activesync, Reboot, plug in device.
pray
if that fails, attached are the proper INF files, manually update them to this, and see if that helps.

Thanks for the info, I'll give this a try. The thing that really killed me is that my old iMate Jam connected fine during this whole ordeal.
I exchanged the Wizard for a new one and still had the same issue. I finally tried syncing it on a new laptop running Win XP Pro and was able to get it to connect.
I'll try the suggestions above on the previous machine to see if I can get it to recognize the phone. Atleast I know the phone is not defective now.

Darn, no dice on that manual driver install...I get 'the specified location does not contain information about your device'

timskrastins said:
Darn, no dice on that manual driver install...I get 'the specified location does not contain information about your device'
Click to expand...
Click to collapse
try this;
http://forum.xda-developers.com/viewtopic.php?t=51649&highlight=

Hmmmm....
You may want to have a look @ support.microsoft.com
There's an issue with 4.x ActiveSync [AS] and Windows Firewall. Even though AS is listed in the exceptions, it doesn't work properly......
See here.......... http://www.microsoft.com/windowsmobile/help/activesync/default.mspx

I had this also - bugged me for weeks.
I found that the AS suite I downloaded from the MS site - regardless of version - would never find the Wizard. Only when I installed the version on the CD that came with the dvice would it connect - even though I think it was only AS 4.0.
Although I imagine you've aalready tried the CD version if you have one...

I cant sync at all now

Last night I stopped being able to sync. When I plug in my cable (laptop doesn;t have bluetooth) It makes a noise and does start and continue to charge the device, however it gives me an error message for syncing. It tells me it can't sync. It then shows the guest profile in the active sync screen on the pc.
I have no idea what has happenned and can't fix it.
Any idiots guide ideas please.

I'm not sure about this, but it's what I would try, delete your device's profile on the laptop, then delete your laptop's profile on the device.
Just in case, on your laptop open up activesync, click on file - Delete Mobile Device.
On your device, I've got a Wizard, but there can't be that much of a difference for the steps, so what you need to do is open up activesync on your hermes, menu - options on the options screen delete your laptop's profile.
Since you can actually connect, I would think that this will work.

fixed
thanks for that. I had to deleter and reinstall active sync on the laptop to fix it. nothing else worked. thanks

Stop exchange sync when connected to PC?

I have my 8525 setup to sync my calendar and contacts with my work exchange server. It works fine unless I connect my phone to my home PC and ActiveSync tries to sync it. I suspect the exchange server is setup to recognize mobile devices and not allow a non mobile device to connect.
Is there anyway to prevent the sync when connected to the PC and leave it enabled for getting it's own updates through it's own data connection?
Or is there a fix to let the PC successfully connect?

Turn off or uninstall ActiveSync on the home computer?
Can you just uninstall or turn off the ActiveSync app on your home PC? If you turn off the 'Start when Windows starts', it should stay off until you decide to open it on your own. The phone should still charge and that is the reason I am assuming you are plugging it in to your home PC. Just my 2cents.

Also depends upon DNS etc.
E.g. I have exchange server on local LAN, but use DynDNS to access it over the internet.
So, entry for my phone is mydomain.dyndns.org (or whatever). Thing is, when you plu the phone a PC on the LAN at home, it tries to resolve mydomain.dyndns.org, which of course it does, and ends up with my external internet address.
I solved this by putting an entry mydomain.dyndns.org in the hosts file of the PC I use to connect the phone, pointing to the LOCAL LAN address of the exchange server.
Hope that makes sense.
Could, of course, be irrelevant for you tho

Actually, I have just re-read your orginal post where you mention "Work Exchange Server" so what i have said is indeed probably irrelevant.

Turning off ActiveSync
eaglecomm said:
Can you just uninstall or turn off the ActiveSync app on your home PC? If you turn off the 'Start when Windows starts', it should stay off until you decide to open it on your own. The phone should still charge and that is the reason I am assuming you are plugging it in to your home PC. Just my 2cents.
Click to expand...
Click to collapse
I do use ActiveSync on my PC on occasion to install/remove software.
I am not aware of any way to deactivate it though. I could of course remove it from startup applications but once you launch it you cannot shut it down easily.

Exchange Sync
philg2000 said:
Actually, I have just re-read your orginal post where you mention "Work Exchange Server" so what i have said is indeed probably irrelevant.
Click to expand...
Click to collapse
Exactly.
The issue is work exchange and home PC.
Oddly though, I do not remember having this problem on my 8125. Perhaps I did have it and just do not remember.
Is there a way to stop the device from using the PC internet connect and force it to use it's own radio? I suspect this is not the device so much as it is ActiveSync on the PC side.
Is it a known issue that the exchange server is looking at the connecting device to determine if it is indeed a mobile device? The exchange server domain is listed as mobile.mydomain.com where our normal remote access exchange domain for Outlook Web Access would be mail.mydomain.com making me think it is specifically setup for Windows Mobile devices and it does some detection of the device type.
I do not seem to be able to setup different sync settings on the PC than on the device as they update to the other when connected.
Others must have this problem as well but I have not seen any other threads on it yet.

I'm just guessing here...
maybe you can try to erase your device from your home pc and stablis a new partnership again, but this time when the options apear, choose to sync nothing, I mean disable the sync options in ActiveSync at your home...
or set the new partnership as guest, this way the PPC wont try to sync but will let you explore or install programs.
If I understood rigth, you dont neet to sync info with your home pc, just instal programs or explore the PPC
edit: also, in Connection Settings in activesync put a checkmark in "allow wireless connection..." just to let your phone have a GPRS connection while attached to your pc.
Hope it could help.
Regards
Mablan

I cannot find an "Allow wirelessconnection" option in ActiveSync. I am running the version released a couple of months ago for the DST fix.
I think not plugging into the PC to charge may be the way to go and either plug into another PC without ActiveSync or into the AC charger. I was thinking about getting a cradle though and that would be a nuisance.
Would this same issue occur if I were using BlueTooth to sync with the PC? I wonder.
I also frequently have problems if the 8525 is left plugged into the computer overnight. It will sometimes lock up on me so that I cannot turn it on and have to soft reset, or it will seem to be working until I try and make a data connection and find that it will not connect and also requires a soft reset. This is a major nuisance when I am playing audio through a BT connect in my car and realize I cannot connect data and have to reset. The BT connect in my car is NOT automatic and I have to go to Com Manager/Settings/Bluetooth Settings/Devices then I have to Top/Hold on my Scosche adapter and select Set as Wireless Stereo. This is difficult to do while driving. Might have to look for a different BT receiver for the car as this is a nuisance that does not exist in my HT820 headset.

the_nite_owl said:
I cannot find an "Allow wirelessconnection" option in ActiveSync. I am running the version released a couple of months ago for the DST fix.
Click to expand...
Click to collapse
In Activesync...open File menu, then choose Connection Settings, a pop up window will open, in that window the last option is the one that has to be checked...
Also, if you connect your device to PC in home only for charging it, then I think the option of conect as guess is a good opction...
Regards;

Are you getting an error message?
Try browsing the internet while connected to the PC. Its often an XP firewall/security issue. I had the same problem with one of my PCs. Installing AS 4.5 fixed it.
Hope that helps you.

[Q]ActiveSync 4.5 Synchronization cannot be completed successfully

Hi All,
I am new to ELF i.e. HTC touch
I was expecting somebody knows the solution for my problem
Problem: I have HTC Touch (Black one) P3450 from last few days while I
connect my device to PC i am getting
below error message.
error: "Synchronization cannot be completed successfully. Reconnect
your device and try again. If the problem persists, see the Microsoft
ActiveSync Troubleshooter in Microsoft ActiveSync Help on your desktop
computer."
I had restarted my device many time also I had reinstall
but as the relationship between PC and Mobile device is not identified
it will giving me above error.
i had tried to find out <PROGRAMS> then <FILE EXPLORER> then <WINDOWS> then to the <TEMP> folder but I didn;t find it out on my device. Please help me in this regards.
More interesting is when I connect my device to pc the ActiceSyc 4.5 start but not able to sync, pup up with above error.
but I can clikc on explore button on Activesyc window to navigate.
Please help urgent
cheer's
Sandi

Saisan said:
Hi All,
I am new to ELF i.e. HTC touch
I was expecting somebody knows the solution for my problem
Problem: I have HTC Touch (Black one) P3450 from last few days while I
connect my device to PC i am getting
below error message.
error: "Synchronization cannot be completed successfully. Reconnect
your device and try again. If the problem persists, see the Microsoft
ActiveSync Troubleshooter in Microsoft ActiveSync Help on your desktop
computer."
I had restarted my device many time also I had reinstall
but as the relationship between PC and Mobile device is not identified
it will giving me above error.
i had tried to find out <PROGRAMS> then <FILE EXPLORER> then <WINDOWS> then to the <TEMP> folder but I didn;t find it out on my device. Please help me in this regards.
More interesting is when I connect my device to pc the ActiceSyc 4.5 start but not able to sync, pup up with above error.
but I can clikc on explore button on Activesyc window to navigate.
Please help urgent
cheer's
Sandi
Click to expand...
Click to collapse
Any update on this....
urgent....

First of all, not being able to find your device is 'normal' ... until you've made an activesync connection, you won't see your device.
Now, for your activesync problem, do you see an error code? Like 80004005 or 80006007?
It's a pretty common problem for activesync, but from my experience it seems to pop its ugly head a lot more often for WM6 devices than the older OS, like the 'tried and tested' WM2003SE platform.
There could be many causes for this. I'd suggest going through the following steps to try to fix it:
1. Disable all the items under Option (calender, contacts, notes, everything) and see if it can be connected via Activesync. If it can't, you're really screwed ... go to step 5
2. Disconnect your phone, and close Outlook on your PC. Now find scanpst.exe on your PC (installed with Outlook) and run it to scan and fix your .pst file.
3. Re-connect your phone, now add the options 1 by 1. I'd start with Notes, then contacts and calender. See if running scanpst.exe fixes the problem. If you're luck, you could be out of the woods by now.
4. If you get the same error after adding a particular item in option, that help you isolate where the problem is. Look at the entries in that item (calender, contact, notes etc) and see if there's anything that casues the problem. Relocate the items if necessary and add them 1 by 1.
5. If everything fails, or if you don't even care about the programs you've installed on the phone, just do a hard-reset (hold down green + red button at the same time, poke the reset button while still holding down the buttons, and press "select" when the messge appears on screen) and connect the phone to the PC and see if it syncs. If your phone can't even sync fresh after a hard-reset, send the phone back for repair.
I know from my experience, moving the contacts and adding them 1 by 1 got me out of the woods 1 time, and the other time I had to do a hard-reset ... good thing I backup my device weekly.
Good luck!

My bet is that you have a bad USB cable.
I have definitely seen the exact error messages and problems you describe with a HTC Universal.

number16 said:
First of all, not being able to find your device is 'normal' ... until you've made an activesync connection, you won't see your device.
Now, for your activesync problem, do you see an error code? Like 80004005 or 80006007?
It's a pretty common problem for activesync, but from my experience it seems to pop its ugly head a lot more often for WM6 devices than the older OS, like the 'tried and tested' WM2003SE platform.
There could be many causes for this. I'd suggest going through the following steps to try to fix it:
1. Disable all the items under Option (calender, contacts, notes, everything) and see if it can be connected via Activesync. If it can't, you're really screwed ... go to step 5
2. Disconnect your phone, and close Outlook on your PC. Now find scanpst.exe on your PC (installed with Outlook) and run it to scan and fix your .pst file.
3. Re-connect your phone, now add the options 1 by 1. I'd start with Notes, then contacts and calender. See if running scanpst.exe fixes the problem. If you're luck, you could be out of the woods by now.
4. If you get the same error after adding a particular item in option, that help you isolate where the problem is. Look at the entries in that item (calender, contact, notes etc) and see if there's anything that casues the problem. Relocate the items if necessary and add them 1 by 1.
5. If everything fails, or if you don't even care about the programs you've installed on the phone, just do a hard-reset (hold down green + red button at the same time, poke the reset button while still holding down the buttons, and press "select" when the messge appears on screen) and connect the phone to the PC and see if it syncs. If your phone can't even sync fresh after a hard-reset, send the phone back for repair.
I know from my experience, moving the contacts and adding them 1 by 1 got me out of the woods 1 time, and the other time I had to do a hard-reset ... good thing I backup my device weekly.
Good luck!
Click to expand...
Click to collapse
Hi number 16,
Could you tell me where exactly are located the *pst. files? When I try to run scanpst.exe, it tells me to browse to the respective file, but I can't find it.
Thanks a lot.

The .pst file is the Outlook data file. Close outlook first, and right click on the icon to go to "Properties". From there you can see the location of your current .pst file location.

number16 said:
First of all, not being able to find your device is 'normal' ... until you've made an activesync connection, you won't see your device.
Now, for your activesync problem, do you see an error code? Like 80004005 or 80006007?
It's a pretty common problem for activesync, but from my experience it seems to pop its ugly head a lot more often for WM6 devices than the older OS, like the 'tried and tested' WM2003SE platform.
There could be many causes for this. I'd suggest going through the following steps to try to fix it:
1. Disable all the items under Option (calender, contacts, notes, everything) and see if it can be connected via Activesync. If it can't, you're really screwed ... go to step 5
2. Disconnect your phone, and close Outlook on your PC. Now find scanpst.exe on your PC (installed with Outlook) and run it to scan and fix your .pst file.
3. Re-connect your phone, now add the options 1 by 1. I'd start with Notes, then contacts and calender. See if running scanpst.exe fixes the problem. If you're luck, you could be out of the woods by now.
4. If you get the same error after adding a particular item in option, that help you isolate where the problem is. Look at the entries in that item (calender, contact, notes etc) and see if there's anything that casues the problem. Relocate the items if necessary and add them 1 by 1.
5. If everything fails, or if you don't even care about the programs you've installed on the phone, just do a hard-reset (hold down green + red button at the same time, poke the reset button while still holding down the buttons, and press "select" when the messge appears on screen) and connect the phone to the PC and see if it syncs. If your phone can't even sync fresh after a hard-reset, send the phone back for repair.
I know from my experience, moving the contacts and adding them 1 by 1 got me out of the woods 1 time, and the other time I had to do a hard-reset ... good thing I backup my device weekly.
Good luck!
Click to expand...
Click to collapse
Hi number16
Thanks for your suggestions but I had already tried steps #1 to # 4. After that I had deleted all the relationship.
Now at present I don’t have any relationship for my device to PC.(When I had plug-in my device and tried to sync through ActiveSyc 4.5 it will show me Guest or new name for relationship.)
On some different forum they have some kind of problem there it was suggested to delete the Windows/ Temp folders files so that it will resolve the above problem.
Any think else you would like to suggest.
Hope somebody help me..
Cheer's
Sandi

leondaphillips said:
My bet is that you have a bad USB cable.
I have definitely seen the exact error messages and problems you describe with a HTC Universal.
Click to expand...
Click to collapse
Hi
As I connect my device to PC ActiveSyc was automaticly runs and tried to get relationship but unfortunatly not able to sync.
I am sure my USB Cable is in good condition because I am able to transfer files from Device to PC or vise verse.
any thing else you would like to suggest.
Sandi

Saisan said:
Hi
As I connect my device to PC ActiveSyc was automaticly runs and tried to get relationship but unfortunatly not able to sync.
I am sure my USB Cable is in good condition because I am able to transfer files from Device to PC or vise verse.
any thing else you would like to suggest.
Sandi
Click to expand...
Click to collapse
Have you *tried* another USB cable?
(I know, I know... but a cable that fails to sync can transmit data, I have seen this - it is strange but true).
Also
you may inadvertently have disabled a network connection on your PC. If you connect you should see a network icon showing like it is trying to obtain an ip address. If you disable that by accident it can also prevent connections but I still think you should try a new cable then check your network connections
Yours
Leon

leondaphillips said:
Have you *tried* another USB cable?
(I know, I know... but a cable that fails to sync can transmit data, I have seen this - it is strange but true).
Also
you may inadvertently have disabled a network connection on your PC. If you connect you should see a network icon showing like it is trying to obtain an ip address. If you disable that by accident it can also prevent connections but I still think you should try a new cable then check your network connections
Yours
Leon
Click to expand...
Click to collapse
leondaphillips;
It is something Strange!!! well I will try out this solution hope it will work.
I will let you know in same post.
Cheer's
Sandi

hey i had this problem, turns out my firewall was blocking it, try turning off your firewall.....

Saisan said:
leondaphillips;
It is something Strange!!! well I will try out this solution hope it will work.
I will let you know in same post.
Cheer's
Sandi
Click to expand...
Click to collapse
Hi leondaphillips
I had tried to connect my device with new*** USB Cable.
but same thing happened it was showing same error message.
Also can;t create relationship.
help is required urently
Sandi

cones said:
hey i had this problem, turns out my firewall was blocking it, try turning off your firewall.....
Click to expand...
Click to collapse
hi cones
I had checked with Windows Firewall it shows me status OFF.
Is there were anything else I need to check?
what you exactly did when you have this problem? how it resolved can you explain on this?
Waiting for your post.
Sandi

Hey Sandi!
Have you tried unchecking the option under Settings\(System or Connection)\Usb to PC ?
Also, have you looked the pins of the miniUSB port? Are they in good shape?
Regards!

kokotas said:
Hey Sandi!
Have you tried unchecking the option under Settings\(System or Connection)\Usb to PC ?
Also, have you looked the pins of the miniUSB port? Are they in good shape?
Regards!
Click to expand...
Click to collapse
Hi kokotas
Thanks for your reply.
well I had checked below things.
under Settings\(System or Connection)\Usb to PC = checked status.
I had took new *** USB Cable*** and tried to reconect but it won;t work out.
now I am worried I am unable to syn my device to my PC.
Uregent help required.
Sandi

1. Try:
Under Settings\(System or Connection)\Usb to PC = UNCHECKED status.
2. So you've tried a new cable and nothing changed! But I told you about the miniUSB port in your phone! Do you see any broken, twisted pins in there? I'm telling you this because I had my phone's pins broken and I have no connectivity via usb anymore!
Regards!

One final thought
Hi Saisan
I would counsel that you should try another PC first.
Next step:
Unplug your device...
Uninstall Activesync, remove the registry keys for the program and reboot. Download the latest release of ActiveSync and install that.
I would also suggest you could do worse than enable "SHOW_HIDDEN_DEVICES" in device manager and remove all greyed out items under USB in device manager (WITH YOUR DEVICE NOT ATTACHED) then reboot and reconnect your device.
Failing that you probably have either a connectivity issue (physical cables or connectors) or you have a logical connection issue (I think there is a possiblity that you have inadvertantly disabled a network connection).
When you connect a WM6 device it creates a new network connection which generally appears in the system tray. If you disable this (right click disable) active sync will stop working.
If you go into your network connections folder and re-enable any items that are disabled it should work. PROVIDED YOU HAVE TURNED OFF WINDOWS FIREWALL FIRST...
It does sound like a physical cable or connection problem though.
Hope that helps
Yours
Leon

kokotas said:
1. Try:
Under Settings\(System or Connection)\Usb to PC = UNCHECKED status.
2. So you've tried a new cable and nothing changed! But I told you about the miniUSB port in your phone! Do you see any broken, twisted pins in there? I'm telling you this because I had my phone's pins broken and I have no connectivity via usb anymore!
Regards!
Click to expand...
Click to collapse
hi kokotas
I had goen throught the steps:
Under Settings\(System or Connection)\Usb to PC = unchecked.
and checked the pins are not broken and twisted but unfortunatly it is giveing me same error.
I think I will rediscribe my issue. I am able connect my device but unable to syncronize it .
Problem: I have HTC Touch (Black one) P3450 from last few days while I
connect my device to PC i am getting below error message.
error: "Synchronization cannot be completed successfully. Reconnect
your device and try again. If the problem persists, see the Microsoft
ActiveSync Troubleshooter in Microsoft ActiveSync Help on your desktop
computer."
I hope now it was clear.
Cheer's
Sandi

leondaphillips said:
Hi Saisan
I would counsel that you should try another PC first.
Next step:
Unplug your device...
Uninstall Activesync, remove the registry keys for the program and reboot. Download the latest release of ActiveSync and install that.
I would also suggest you could do worse than enable "SHOW_HIDDEN_DEVICES" in device manager and remove all greyed out items under USB in device manager (WITH YOUR DEVICE NOT ATTACHED) then reboot and reconnect your device.
Failing that you probably have either a connectivity issue (physical cables or connectors) or you have a logical connection issue (I think there is a possiblity that you have inadvertantly disabled a network connection).
When you connect a WM6 device it creates a new network connection which generally appears in the system tray. If you disable this (right click disable) active sync will stop working.
If you go into your network connections folder and re-enable any items that are disabled it should work. PROVIDED YOU HAVE TURNED OFF WINDOWS FIREWALL FIRST...
It does sound like a physical cable or connection problem though.
Hope that helps
Yours
Leon
Click to expand...
Click to collapse
Hi leon
Thanks for your advice. but I had tried this think already.
I had reinstalled Activesync 4.5 on new machine and tried to get sync.
I think there were some logical connection issue on which I am unable to create the relationship with my device from PC.
I had also tried to delete all the pervious relationship's and reconnected the same.
On some other forum it was suggested to delete the files from Windows/Temp directory from Device. but in HTC Touch when I connect the device it will automatically start activesync and it was connected but not sync.
shows message:
error: "Synchronization cannot be completed successfully. Reconnect
your device and try again. If the problem persists, see the Microsoft
ActiveSync Troubleshooter in Microsoft ActiveSync Help on your desktop
computer."
please help in this regards.
Cheer's
Sandi

Hi Sandi,
Have you found a solution yet?
I've been facing the same problem for sometime now. Additionally, all files on my touch have become read-only. I can't copy, move or delete any files on the phone.

ActiveSync not working (all of a sudden)

Hi All
I searched the Forum but couldn't find a solution to this problem.
1. Came back form holiday yesterday - synced up my HD" with Outlook no problem
2. Tried to do it this morning. By the normal 'connect PC' option didn't come up and activsync icon didn'tr light up on PC
3. Rebooted HD2 and PC..no change
4. Tried to repair/reinstall activ sync, but towards the end of the repair it says 'there was a network error reading from file 'setup/msi'. Guessing that the file may be corrupt, I downloaded it again..same problem..so I can't repair or reinstall
5. There is definitely a connection of some sort as the HD2 begins to charge when connected
Bottom line is that the HD2 is not syncing - and I can't figure out why not.
Any advice appreciated...
Thanks

Do you have a Norton (Symantec) firewall installed? I’ve found that the Norton product can interfere with ActiveSync.

Active Sync not working
Good point..but no. I have AVG installed (and everything was working OK yesterday)
Spooky thing is, I have managed to uninstal, reinstal and reboot..and it still won't show that it's connected with AS even though there is a connection of some kind, cos the device is charging.
Steve

ActiveSync is just a bit crap. It'll do this occassionaly, so if you use it a lot then get used to it.
A restart of the phone, whilst the USB cable is not plugged in, usually does the trick. Only plug it in again when it's fully started.
Also, try setting the AS connection to not allow USB connections, unplugging and plugging back in, and then setting it to once again allow USB connections.
Just messing with it like that usually works for me. Like I said, it's just a bit crap.

Activ Sync
Yeah, I seem to recall I had this problem a while back - I'll faff around with the settings and see if it makes a difference
Steve

stevep said:
Good point..but no. I have AVG installed (and everything was working OK yesterday)
Spooky thing is, I have managed to uninstal, reinstal and reboot..and it still won't show that it's connected with AS even though there is a connection of some kind, cos the device is charging.
Steve
Click to expand...
Click to collapse
Well if johncmolyneux's suggestions don't work then try disconnecting your phone from the PC, restarting both, disconnecting the PC from the network, disabling the firewall element of AVG (if it has one) and then connecting the phone to the PC again.
If that doesn't work I can only suggest removing ActiveSync, totally shutting down your PC, starting up, then re-installing ActiveSync.
I had a similar problem but I was able to narrow it down to Norton in the end but it's a real pain when you don't know why it won't work.
Good luck with this.

I also occasionally was not able to connect with Active Sync, but rebooting the HD2 always fixes that issue. You said that this did not helped you, so try messing with the settings on Active Sync, like johncmolyneux said, also try when plug the usb cable into the device by default it asks you what kind of connection you're establishing (Active sync, data transfer and internet sharing) - try using data transfer, if it connects, unplug and connect it again, this time use active sync.

Reinstall activsync and Try to disable faster data Synchonization on HD2

Active Sync not working (solved)
That'll teach me to not check the obvious! - It turned out that the cable had developed a fault. I changed the cable and it's now OK.
Case closed.
Steve