Database Users

ActiveSync has stopped detecting device

(Apologies to those who've read this elsewhere)
After shifting the location of my PC and plugging everything back in ActiveSync has stopped detecting my i-mate.
Things I have tried so far:
a) been through the steps of the troubleshooter
b) removed ActiveSync 3.7 and installed 3.7.1
c) did virgin install of AS 3.7.1 on different PC
All with no luck. AS resolutely refuses to detect my device. What can have gone wrong? Heeeeelp!

Do a soft reset in the device and reboot the pc, then try the hot synch again. It should work.
Should it not, here is the place to find out other options:
http://www.cewindows.net/faqs/t-shootactivesync.htm

Thanks, but tried all to no avail - getting quite depressed now! I had a quick look at your link but no immediate solution seemingly.
Happy New Year!

Well, I've just tried installing ActiveSync 3.7.1 on a third PC - still no luck. I'm thinking that maybe the problem lies with the device? Maybe I've killed a registry entry whilst being over zealous with something. Does anyone know what the registry entries are in case one has gone walkabout.
Otherwise looking at hard reset and if that doesn't cure problem I've got a very expensive phone!
Thanks

i've had several times that the xda was charching in the craddle,
& i got a removable usb disc in windows, that activesync didn't connect. What worked for me was play a little with the usb-connector in the PC or change it from usbport, so in my case it was some kind of bad contact,

You've probably checked this but I'm only trying to help:
From activesync go to tools/options/options and under 'When cradled' check USB is selected for sync connection.

Sync Problems
I had the same problems with ROM 1.03. I backed up, did a COLD BOOT then tried activesync, it worked. Then I did a restore and it still worked. I did notice one thing, I was playing with the notifications. I deleted some that I thought were redundant. Things wern't running well after I did that including the sync. After I restored, I didn't mess with the notifications except with the tool from ScaryBear.
Hope this helps,
Brandon

Brandon: Maybe you've given me the answer, thanks. It is entirely possible that I got overzealous with an excellent little program called Remover. I, too, have the ScaryBear notifications program but it seemed to leave a lot of notifications behind, so........
I'm just girding myself for a hard reset and then I will, as you say, leave the queue alone.
Plum: Thanks but yes, I had tried that. Also, selecting a baud rate and then selecting USB again to 'refresh' it.

Startup programs on MiniSD = Issue

Hi,
My KJAM kept locking up when I turned it on, sometimes it would be fine, and sometimes it would need a reset to get going. I finally did a Hard Reset, and installed all the "startup" programs in the memory on the KJAM itself, not the MiniSD card, and now all is fine.
Is this normal behavior? That when programs (like AEKMap, OmegaOne Battery Pack, and Resco Today) are installed on a MiniSD card, you run into problems :?:

ive got pretty much everything installed on mini sd and i get this at every reset. Its to do with today plug ins loading and clashing with each other fighting for screen space. I find that if i hit start as soon as i can and open something like the settings screen, then go back to today it's had time to sort itself out and all is fine.

ameo freeze every day serveral times

Hi,
i have everytime the problem that when i turn the ameo off,
it freeze when i turn it on, this is randomly so i cannot figure out
when this is happends, after soft reset it works again.
Is there a way to find out where the gab is?
tried to close every open application so far, and turn the most
used on after turn of the device.
I'll hope to find out otherwise i need to to the hard reset
(it took that serveral hours to install al again .
thanks

tvrman said:
Hi,
i have everytime the problem that when i turn the ameo off,
it freeze when i turn it on, this is randomly so i cannot figure out
when this is happends, after soft reset it works again.
Is there a way to find out where the gab is?
tried to close every open application so far, and turn the most
used on after turn of the device.
I'll hope to find out otherwise i need to to the hard reset
(it took that serveral hours to install al again .
thanks
Click to expand...
Click to collapse
Hi tvrman.
For starters, install Sprite backup (on one of the CD's you got with the Ameo). This will eradicate the need for a full install after a hard reset in the future!
I suggest you do a full hard reset anyway then install Sprite Backup utility.
Only put back your essential apps one by one with 1/2 a days gap between each installation and test the turn off turn on function.
Be sure to use the supplied X-Button application to ensure you properly clode apps down after you're finished with them....or use Wisbar Advance 2, which will do it for you....except for Active Sync (this will always remain active unless shut down manually in memory menu).
I have not once suffered the problem you have in over a months use of the Ameo....might be a faulty unit or a buggy ROM. What version ROM are you using?
Anyway, if all goes well over the next 3 days, do a full backup and save a copy to your storage card or micro drive and be sure to copy a copy over to your PC...that should future peoof you having to do a full install again in the future. And be sure only to back up, if you have no problems with the device and the problems you mentioned earlier. Otherwise you will allways restore the bugs in the device after a hard reset.
Hope this helps. keep us updated on how you get on.

Mackaby007
thanks for you professional answer, i was not aware that spd backup
was on the cd which was delivered at the ameo.
Well yesterday i found out that one of the programs (profimail)
which i'm using serveral times a day for my mail, that this is the problem
I found out that yesterday i didn't use profimail but the built in mail the
whole day and the ameo did not freeze at all the whole day
tried to turn it off an on the whole day and no problems at all,
yesterday late i start profimail and check serveral mails, i close profimail
and turn the device off, later turn it on and a black screen it would not
turn on
After soft reset everthing works.
So i will check today again without using profimail and see what's happends
again.
i'll let you know....

hi,
I had the same problem.
My solution was to format the mini-sd card.
So what i did:
1. copied all data on de minisd in a cardreader to a directory on pc
2. Formatted (not quick) the minisd
3. Copied all data back to the minisd.

All the tests I have tried suggest it is Wisebar Advance 2 that is causing the freezing.
Anyone else find this? Shame as it is the program I like the most
Robert

tvrman said:
Hi,
i have everytime the problem that when i turn the ameo off,
it freeze when i turn it on, this is randomly so i cannot figure out
when this is happends, after soft reset it works again.
Is there a way to find out where the gab is?
tried to close every open application so far, and turn the most
used on after turn of the device.
I'll hope to find out otherwise i need to to the hard reset
(it took that serveral hours to install al again .
thanks
Click to expand...
Click to collapse
Have you got a password to lock your phone try removing that see if it still locks , i was having the same issue

Mrsums said:
All the tests I have tried suggest it is Wisebar Advance 2 that is causing the freezing.
Anyone else find this? Shame as it is the program I like the most
Robert
Click to expand...
Click to collapse
No such issue here! WA2 runs like a dream on my Ameo...even better than it did on my Hermes or Prophet! I'm using the 2.8.0.2 version of WA2 without WAD.

WA2 + WAD
Yes, in my case it was also WA2. I made my own skin and all work fine. But in time I got more lock-ups. So I decided to reinstall everything. Then things went wrong. That day I have installed everything 6 times. Every time I had lock-ups when I pushed the power button and activated it again. But after disabeling WA I had no troubles anymore. The last production and beta version have the same problems. At this point I have to advice not to use WA2. I did not examine every feature of WA2. So there can be one feature that caused the problem. I made my own iPhone landscape skin and I was very pleased. Could somebody try this skin to see if it freezes their device?

skin
iPhone skin ftp://xda:[email protected]/Uploads/Software/iPhone.rar
I use a lot of apps. I also use the following plugins on WAD:
SPB Diary
Profiles for Windows Mobile
Windows Life Messenger

QAN said:
Yes, in my case it was also WA2. I made my own skin and all work fine. But in time I got more lock-ups. So I decided to reinstall everything. Then things went wrong. That day I have installed everything 6 times. Every time I had lock-ups when I pushed the power button and activated it again. But after disabeling WA I had no troubles anymore. The last production and beta version have the same problems. At this point I have to advice not to use WA2. I did not examine every feature of WA2. So there can be one feature that caused the problem. I made my own iPhone landscape skin and I was very pleased. Could somebody try this skin to see if it freezes their device?
Click to expand...
Click to collapse
I'll give the skin a test run in an hour, but I refuse to use plug-ins again. They have always caused me problems, but WA2 never has. What version were you running?

Tried the i-phone skin and have experienced no issues whatsoever.
Maybe the Problem is WAD and your plug-ins.

WAD keep on giving problems like this...it's a sin for such an interesting application...here it is because I gave up to use it.

Mrsums said:
All the tests I have tried suggest it is Wisebar Advance 2 that is causing the freezing.
Click to expand...
Click to collapse
I did some searching and found some suggestions it might be the skin I was using. I changed the skin and no more freezing.
Robert

trayap.exe
Since I removed the trayap.exe from the init part of the registry I did not have any freezing anymore. I will try WA2 again to see if this solves my problem.
By the way, I am using the latest beta's of WA2 and WAD

hi all
i find that if i use the off button to turn off the backlight whilst media player is running it jams the machine, requiring a reboot. i know that i can usethe light button on the keyboard but i sometimes forget that media player is running (ie. paused).

I have the same freezing problem now after a few weeks of usage.
The device was running very nicely but now, without installing anything further or adding anything to the device, it freezes randomly.
It likes to freeze when the backlight goes off, while I play MP3 files or have a phone conversation using bluetooth.
In the past 4 days I have softreset the device no less than 81 times.
I suspect the Microdrive is to blame. Is it sensitive to movement?
I will remove all my software and other files from the microdrive and see if things improve.
In the mean time, has anyone else experienced random and frequent freezing?
Oh, I have the Dopod U1000 branded device with the latest firmware.

ok, I had it with this. 16 more soft resets within 4 hours.
I hard reset the device. So far I see no random freezing, but I didn't install anything extra yet except ozVGA and VJBigPhone. And both of them on the internal memory, so nothing on the microdrive.

HTC HD - Settings freezing my phone :(

Hi,
This is my first post here and obviously it's a problem related issue.
I have my HTC TOUCH HD, for about 1 week now.
Everything worked great, until yesterday, when i tried to install the following:
- installed the HTC Hotfix for responsivness, seemed to work fine.
- than i wanted my phoen call to be announced with voice, so i tried to findVoiceCommand (cracked, shame on me)
- downloaded something from this forum, that was posted on rapid share.
Oh Joy and than the problems started:
- It gave an error when installing
- than o n reboot, it toook waaay to long to boot up.
- than i tried to go into the settings to remove it.
Now, EVERYTIME i try to enter the settings, it just freezes, i can not access anyting any more, not even the upper power button, only taking out the battery will work.
Rebooting, i used total commander (thank God i had it installed before) to delete the startup link for voice commander and the entiere voice commander folder.
Now, unfortunate this did not do the trick.
Accessing the settings button will still freeze my HD (
I am very very very frustrated, do not know how to restore it to previous state. Pretty please someone can guide me what to do ?
Thank you in Advance.
ps: everything else seems to work fine, though

Do you think hard reset is the best way??

Yes, unfortunate, this was my only solution.
After digging for more than 4 hours, sleeping 4 hours, digging more hours, i gave up and did a hard reset.
(i even had to digg that up too )
Now everything is back to normal, BUT my weather application is not updating through GPRS / 3G any more, only through wireless.
There is no option for me to set it through what connection it should connect
(Only in coinnection manager, and there its set fine, i already tried everything, and internet seems to work, just fine)

sneila said:
After digging for more than 4 hours, sleeping 4 hours, digging more hours, i gave up and did a hard reset.
(i even had to digg that up too )
Click to expand...
Click to collapse
WIKI nr 32 of this page

Same thing happend to me. I have now managed to get back into my settings. I think there are two ways.
1. Use active sync to remove the program
2. I installed the 1.5 trail version (which doesn't run) but let me back into settings so I could uninstall MSVC and then uninstall the trail.
start up still seems a bit slow and the first time you press settings it is a little slow going in but after the first time it is fine.
The better option might be a hard reset but it isn't one for me at the moment as I have far to much stuff to re-install and setup. I really want MS voice commander but I am to scared to try and install any versions

sound like the program had a virus maybe

go to startup in windows explorer and remove the shortcut related to it. this will solve the problem.

Damn stop listening to people that quickly tell you to hard reset.
I had a similar problem in which i couldn't access Settings to remove the program that was causing it.
I connected the phone to ActiveSync and you can easily the program from there. Problem solved.

Another way to uninstall would be to launch the CAB file again (the one with the "bad" program). You will asked if you should remove the old version first, say yes, then cancel installation when it asks where to save the new version. Together with a soft-reset thereafter, in most cases it should work out ...

Sprint Mogul Frozen, HELP!

I tried to load Manilla 2d on friend's Mogul and would not work. Uninstalled it and it got rid of the Home plugin as well. I downloaded the home plugin and installed it on phone. NOW, phone starts up, opens and freezes on Activesync screen. It will not allow you to do anything.
This is a friend's phone and she is terrified of losing all her contacts and soft resets do nothing. I just need to get this phone in some kind of working order soon! It has WM 6.1 and is a stock ROM.
Can anybody Help me???

Slight Update...
It looks like the activesync screen is no longer popping up upon soft reset, but phone still freezes wherever it is. It appears that once the phone tries to display the home plugin, it freezes. I've tried disabling it before it could with no luck...as well as trying to get a full screen 'something' to load so it doesn't have to load it yet. It will actually connect to activesync on computer, but as soon as phone freezes, it "disconnects" from activesync. So again, no luck.
Perhaps there is a way to disable the plugin? I've heard there is no safe mode.
If I could save the contacts, I would be ok with performing a hard reset.
Any suggestions, or anybody have or heard of someone who had a similar problem?

If the phone has mortscript installed on it I may be able to help you out. If it doesnt I still may be able just let me know. You also have to have a micro sd card and a reader or another way of copying a autorun folder and a couple files to it. PM me and I will get you up and running.