Well my O2 Exec went a little doolally the other day...
Froze on the password screen with no way of getting password input or using keyboard to input password. Happend after a phone call came in
I soft resetted and all seemed fine... Except my today screen details the number of unread emails in two of my email accounts. I cannot access them!
Messaging does not list them either. I cannot create the account again with the same name as it is already in the system!
Any way of either getting the accounts back into the messaging list or removing them from the machine so they can be re-added?
Otherwise reasonably happy with the device.
P.S. the crash also caused my wireless settings to be lost and also my bluetooth partnerships
I have noticed a similar problem in that if you soft reset after receiving e-mails, or texts, even say an hour after receiving them, the Exec forgets that they were there, and deletes them.
This is fine for e-mails (well, annoying not fine) as you can download them again, but for texts it means they are lost forever.
Is there a way to make the device 'save to disk' all Pocket Outlook items before having to soft reset?
I realise one shouldn't have to soft reset so often, but with a device this buggy it's outta our hands.
The biggest problem is the actual account is gone
It shows up on eth today screen but is not selectable from messaging. This means I cant read old or get new ones. I cant recreate the accounts with the same name.
I suppose that its looking like I need to do a hard reset
I had a very similar problem on my Blue Angel a while back and after trawling through the registry, I eventually found some references to the "ghost" e-mail accounts. Deleting them sorted things out for me, so it'll probably work for your Exec?
Wish I could remember whereabouts they were in the registry, but it was a few months ago...sorry. Have a snoop around and see what you can find though, it might save you a hard reset.
last night, pocket outlook on my Exec had five pop3 mail accounts in it. this morning, they've gone! only "Outlook E-mail" and "Text Messages" are there.
what happened? is there any way to get them back?
has this happened to anyone else?
Yep, my main email account has just disappeared. I have soft reset numerous times and it still hasn't reappeared. i've also tried creating the account again, but it tells me that the account name already exists! next i searched the registry and deleted the references to the email account, but still get the same error message. it's a royal pain, and I don't see any solutions...anywhere!!
Does anyone have a solution?
Frankyg said:
i've also tried creating the account again, but it tells me that the account name already exists!
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Click to collapse
yeah, same here...
i've upgraded to the new O2 rom - is it a problem with the new ROM, or has anyone seen it with the launch one?
dalelane said:
Frankyg said:
i've also tried creating the account again, but it tells me that the account name already exists!
Click to expand...
Click to collapse
yeah, same here...
i've upgraded to the new O2 rom - is it a problem with the new ROM, or has anyone seen it with the launch one?
Click to expand...
Click to collapse
+1 :-(
wm5 memory and disappearing mail accounts
I had the same problem (disappearing mail accounts) with my T-Mobile ROM and now with the new O2 ROM.
I think it comes when the accounts in dyn. memory are not committed to static memory when doing a soft rest before switching it OFF. Someone mentioned elsewhere that you should always switch the WM5 machines off before doing a soft rest, in order to commit everything to static memory in WM5.
So what happens if the machines hangs and no dyn. memory can be committed to static memory?
I don't think that's it. my pop gmail disappears seemingly at random download times.
This morning, I had 75 popped gmail messages and then the ping happened to see if there was more email...there were like 4 more...and when they finished downloading, the original 75 were gone. pissed me off somethin wicked.
and that's the latest example. its happened to me a LOT. not resets at all, I haddnet ever reoriented the screen...they just go to the mysterious universe that yor socks disappear to in the laundry
I'm using gmail lite now on my server (the html is generally faster anyway), but WOULD like to find out wtf is going on and how to fix it...
o2 xda exec w/ latest rom (middle of dec), tmobile usa gprs. don't conciously remember if it happened wi previous rom or not...
does anyone know if any of the backup/restore tools available for WM5 would be able to restore the email accounts to Messaging?
(granted, i'd have needed to make a backup before i lost the accounts, but i'm wondering for next time....)
Does anybody know, where the account information is stored?
http://www.tekguru.co.uk/phpBB2/viewtopic.php?p=48808#48808
interesting, but i still havent been able to fix it
Does anyone know where the the email account information is stored on the Exec, apart from the registry? i was thinking of having a look around some of the databases, but I'm not sure which reader/editor to use. This is my first PPC, so any recommendations for a database reader/editor would be welcome.
No matter what I delete from the registry, my old, but now invisible email account, IS still there. It's got 4 unread messages showing on the today screen! annoying.
Thanks...
Re: wm5 memory and disappearing mail accounts
wkeller said:
I think it comes when the accounts in dyn. memory are not committed to static memory when doing a soft rest before switching it OFF. Someone mentioned elsewhere that you should always switch the WM5 machines off before doing a soft rest, in order to commit everything to static memory in WM5.
So what happens if the machines hangs and no dyn. memory can be committed to static memory?
Click to expand...
Click to collapse
in the same way that there is a software link in Programs to do a Hard Reset (on XDA Exec, anyway), perhaps a software, rather than stylus, Soft Reset would be safer? something that did all of the writing to static memory before resetting. does anyone know how hard this would be to write?
(i know this doesnt solve the problem if the machine hangs, but needing to do a soft reset cos my Exec is being weird/slow/annoying is a common enough occurence that it would still be useful!)
just to confirm - I'm having the same problem. It's extremely annoying. I don't want to use my JasJar for pop mail anymore. The Activesync mail is fine, but not the pop dialup mail.
has anyone contacted O2 (or their network operator is) about this?
Yeah, I dont use it for pop anymore either.
I'm actually wondering if I should just install a different rom over my O2 and if that would solve the issue...?
WM5 pop email is hopeless (independent of ROM)
Hi
I tried my old T-Mobile ROM, de new O2 ROM (in all variants, basic, corporate, vanilla) and stil has problems losing pop email accounts (with the exception of Hotmail <g>). and also losing individual emails in my pop account. Most often it is related to soft resets. I always close all apps before reset. I think memory mgt in WM5 is still bad. I also lose connection settings sometimes.
ah ha - a reply from O2!
Finally! after trying for ages, I spoke to O2 Technical Support today. the guy was very friendly and seemed very helpful...
He seemed really surprised by the problems I described, saying that noone else has reported anything like this happening before. He was dubious when I said of other people here having the same problem, saying that despite supporting the XDA Exec for months and testing/using them extensively they have never encountered this problem or had it reported to them before.
He said that it is likely a result of faulty hardware and that I could send it to O2 for repair, although I am reluctant to do this. being without my pda would be inconvenient, they're never the same after they've been opened up and tinkered with, and I'm not convinced that it's a hardware fault anyway!
so, he's offered to look into it further - asked me to create a new pop3 account tonight and said he will phone me daily to see what happens until it vanishes again. not sure what this will achieve, but if i'm reluctant to send it to them to open up, and he's not seen it before, then what else can he do, I s'pose
Re: ah ha - a reply from O2!
dalelane said:
Finally! after trying for ages, I spoke to O2 Technical Support today. the guy was very friendly and seemed very helpful...
He seemed really surprised by the problems I described, saying that noone else has reported anything like this happening before. He was dubious when I said of other people here having the same problem, saying that despite supporting the XDA Exec for months and testing/using them extensively they have never encountered this problem or had it reported to them before.
He said that it is likely a result of faulty hardware and that I could send it to O2 for repair, although I am reluctant to do this. being without my pda would be inconvenient, they're never the same after they've been opened up and tinkered with, and I'm not convinced that it's a hardware fault anyway!
so, he's offered to look into it further - asked me to create a new pop3 account tonight and said he will phone me daily to see what happens until it vanishes again. not sure what this will achieve, but if i'm reluctant to send it to them to open up, and he's not seen it before, then what else can he do, I s'pose
Click to expand...
Click to collapse
Its a start. I'm wondering if using a different email tool will help at all...?
email accounts lost
Tell him that probably the "cemail.vol" database is corrupt (thanks to wm5!). I will try to move it to the SD card by changing the registry path. Search Goocle for "cemail.vol corrupt".
I'm pretty sure this is a 'feature' of WM5 and will happen on all devices. Settings/registry changes stay in RAM for the first few minutes before passing into ROM. So if you soft reset while its still in RAM then you lose it.
Hi all,
I 've got the Qtek9100, and with both the default rom it shipped with and the custom Tmobile 2.17 ROM I've had this problem. I use Gmail on my phone via pop3, and my problem is that the phone is constantly deleting my old email messages. Its not sending them to the deleted items folder, but removing them from my inbox as though they never existed. Have any of you encountered this problem or know of a way to fix this? Thanks.
I have a Cingular 8125 and I have the same problem. After I close the email its gone!
Same problem here too.
set to get first 999kB of message.. it is the only work around that i found
Loosing Emails.
I had this type of problem with SMS's and emails - basically anything with Pocket Outlook.
The solution was to Close outlook fully (not with the 'x') before soft-resetting the phone. Pocket outlook does not seen to write the new emails to it's database until the app is closed. (i.e running programs - stop program)..
Since I started closing outlook fully before soft-resetting I have not lost 1 message.
Charlie Grillo
Actually, closing outlook fully does not stop email from being deleted. This happens even when I don't soft reset the phone. I'll try getting the first 999kb of a message, though I worry that this could fill my phone quickly if I don't pay attention. Also, I don't have this problem with SMS messages.
I figured it out.
Under Tools -> options in Pocket Outlook is an option to "Display messages from last x days only." I've unchecked that, so here's hoping that takes care of the problem. Hope it helps everyone else who had this problem.
DedEye said:
I figured it out.
Under Tools -> options in Pocket Outlook is an option to "Display messages from last x days only." I've unchecked that, so here's hoping that takes care of the problem. Hope it helps everyone else who had this problem.
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Click to collapse
I had this unchecked already, and I still have the same problems.
Any other ideas?
Here si the fix on the HTC and disappearing emails
1 start/message/click email account/menu/tools/options/tap email account/edit account setup/next/next/next/next/next/download message 3 pls days/advance setting/keep them on server/next/ finish
Do this for all accounts
Now go to your computer and outlook tools/email accounts/view or change email account/next/change/ more settings/advanced/leave copy on server/ how many days is up to you
You must do this for all you accounts on that computer. then do the same to all the computer you use to get the same e-mails.
I'm running the leaked version of the Cingular rom and while I know this isn't final I was kinda hoping that some things would get fixed. One of them being the missing email problem.
After a few hours receiving a email it just disappears into thin air!!!!! and yes I have it set to always show emails no matter how old they are..
Where are my emails going? I want to keep ALL my emails until I decide to delete them..
Anyone got any suggestions? I have tried everything and nothing works..
Out of curiosity am I the only one on a 8525 that has this problem?
Have you used the site search, and tried the retrieve 999kb header fix?
Yes and they still dissapear..
I have tried everything..
i too am having this problem. you are not alone. guess now i will be trying out 3rd party mail clients for the time being. everything else with the upgrade is fantastic so im not going back
This is still an issue with me also. Using a verizon pop3 account.
Incorrect Settings...??
MrDSL said:
I'm running the leaked version of the Cingular rom and while I know this isn't final I was kinda hoping that some things would get fixed. One of them being the missing email problem.
After a few hours receiving a email it just disappears into thin air!!!!! and yes I have it set to always show emails no matter how old they are..
Where are my emails going? I want to keep ALL my emails until I decide to delete them..
Anyone got any suggestions? I have tried everything and nothing works..
Click to expand...
Click to collapse
In order to help, we need to know what pop account you are using... for instance, I had this problem with Gmail messages disappearing after a couple of hours to a day... found out that there is a non published setting that appears when using the phone's auto config feature... Let me explain...
when setting up the pop3 account for gmail, the settings are as included on their website... problem is that I have my outlook connected at home and constantly checking messages, and is configured to leave messages on server.... But with the other machine pulling the messages, for some reason they disappear on my TyTN even though I have it set to grab messages for the last 7 days...
what the auto config feature has done was to add "recent:" without the quotes in front of my account name, so it reads "recent:[email protected]"... Once that was done, my messages stopped automatically disappearing... Try it, what do you have to lose that you haven't lost already...
MrDSL said:
I'm running the leaked version of the Cingular rom and while I know this isn't final I was kinda hoping that some things would get fixed. One of them being the missing email problem.
After a few hours receiving a email it just disappears into thin air!!!!! and yes I have it set to always show emails no matter how old they are..
Where are my emails going? I want to keep ALL my emails until I decide to delete them..
Anyone got any suggestions? I have tried everything and nothing works..
Click to expand...
Click to collapse
Also found this link for you... It explains what I was trying to say, just shorter and better...
http://forum.xda-developers.com/showpost.php?p=1466734&postcount=6
debonairone said:
what the auto config feature has done was to add "recent:" without the quotes in front of my account name, so it reads "recent:[email protected]"... Once that was done, my messages stopped automatically disappearing... Try it, what do you have to lose that you haven't lost already...
Click to expand...
Click to collapse
The first setup I edited out the "recent" and had the disappearing mail problem - I deleted that email account and ran the setup again leaving the "recent:" text in and bingo my Gmail works as it should on my P3600i.
Thanks for the tip.
PS. The only bug now is that the mail that I sent also appears in the Inbox - is there a way to correct this?
I am having real problems with my push gmail account.
I suspect I may have part of the answer but not all.
I am finding that sometimes emails are just not coming through as new emails.
In some cases when I send/receive or so an activesync it will even "see" that there are 1-3 email (ie it counts 0/3 etc) but will not bring them to the inbox.
I think that one way it gets confused is if, say, I have had a new email which it decided not to d/l and then I read it on the computer but I then get more emails from the same person replying about the same topic
Even if I get other new emails it just will not d/l any new ones until I have deleted the semi-unread/semi-new ones from the inbox - as you can imagine this would be a real issue if they are ones I need to keep!
Another possible culprit I wondered was if the account was signed into at the time by Gmail Mansger in FireFox.
I tried sending one having disconnected GMM and it sent through a new one [admittedly I had deleted the prior non-fetched test ones by this stage.
It is driving me batty.
Anyone able to shed any light please?
I have played a fair bit.
If there is an email in my gmail account newer than on my phone but that I have read online that seems to screw up the downloading. It seems to see how many there are are I don't know where it puts them.
If I delete all these and then try to send one sometimes it works fine, other times I have to manually sync to get one and I can't find a pattern at all