Well my O2 Exec went a little doolally the other day...
Froze on the password screen with no way of getting password input or using keyboard to input password. Happend after a phone call came in
I soft resetted and all seemed fine... Except my today screen details the number of unread emails in two of my email accounts. I cannot access them!
Messaging does not list them either. I cannot create the account again with the same name as it is already in the system!
Any way of either getting the accounts back into the messaging list or removing them from the machine so they can be re-added?
Otherwise reasonably happy with the device.
P.S. the crash also caused my wireless settings to be lost and also my bluetooth partnerships
I have noticed a similar problem in that if you soft reset after receiving e-mails, or texts, even say an hour after receiving them, the Exec forgets that they were there, and deletes them.
This is fine for e-mails (well, annoying not fine) as you can download them again, but for texts it means they are lost forever.
Is there a way to make the device 'save to disk' all Pocket Outlook items before having to soft reset?
I realise one shouldn't have to soft reset so often, but with a device this buggy it's outta our hands.
The biggest problem is the actual account is gone
It shows up on eth today screen but is not selectable from messaging. This means I cant read old or get new ones. I cant recreate the accounts with the same name.
I suppose that its looking like I need to do a hard reset
I had a very similar problem on my Blue Angel a while back and after trawling through the registry, I eventually found some references to the "ghost" e-mail accounts. Deleting them sorted things out for me, so it'll probably work for your Exec?
Wish I could remember whereabouts they were in the registry, but it was a few months ago...sorry. Have a snoop around and see what you can find though, it might save you a hard reset.
Related
hello, if this has allready been asked can someone please point me to it as I cant find it
The question relates to a known issue with the email clients dissapearing after a soft reset. My problem is that they are still resident in the message menu, though when clicked on do nothing. And if I try to open them up again by the new account option it will not let me as it allready exits. How do I delete these entries so that they do not show up :?
me too......
I wouldn't mind a solution to this too. I've got an AWOL email account sitting on my today screen also.
Fish
Send mine to service, they switched the mainboard, no problems since!!
Seems a bit extreme, a mainboard transplant. I can't help think that it's a software problem.
I can find references to the number of unread emails displayed on the today screen in plain text in the registry, played a bit but not successfully.
Hmm, I think this may run and run.
Fish
It actually happened to my previous BA with WM5....
For my O2 Exec, what happened is sometimes:
1. When I receive an email from a Yahoo POP account, there is a link to some website.
2. I click the link and it divert to the PIE. It downloads a bit and then suddenly terminate itself. No matter how I try reopen the website it just doesn't work.
3. So, I reset the machine and the emails just downloaded in the Yahoo account were GONE!!! But the account is still there. I just have to download it again.
So, I think it's all related to the persistent storage that it needs more times to store the messages into the device.....I guess.
Anyway, my POP accounts didn't disappear again compared to my previous BA. Hopefully, an OS upgrade can solve this problem.
Cheers,
I set up one of my email accounts on the MDA which worked fine, then started playing with RegistryWizard (http://forum.xda-developers.com/viewtopic.php?t=39725). I made several tweaks, but I think this is what may have caused the problem:
6. Use different email address in MSN
Registry: HKLM\Software\Microsoft\Pocket MSN
Key: AutoDomain (string)
Value: @hotmail.com (default)
Delete key to use any email address
After I checked this option and rebooted, I deleted the email account in “Messaging”. That is a rather strange sequence of actions, and I messed up something in the process, as after this I started receiving strange messages in my “Text Messages” account (which I cannot delete). The messages are always from “701” (whatever that means). The “To” field shows my phone number, and the body of the message shows the email address of the account that I deleted. The messages do not come to the email account because I deleted it, but they somehow still show up as txt messages.
I looked in the “Messaging” options – the account is not mentioned anywhere anymore, but the messages still come in. Even hard reset did not correct this. When I look in the registry after hard reset, the “@hotmail.com” value is back there (if it was ever gone, I never checked).
I tried searching for the deleted email address with Total Commander, and it does not find anything. Although I am not sure I am doing the search correctly. I search for “myrealbox” or “s-eugene” (which are both parts of my email address), but the Total Commander does not let me put anything into “Containing text:” field, so I may be missing some values in the registry.
I wonder where the device still keeps that email address. I have a backup of my data from before I ever started playing with the registry, but I wanted to avoid restoring it if possible because my current version of appointments and contacts is newer than the backup. Plus, if hard reset did not take care of the problem, will restoring the backup do that?
Hope somebody has some further ideas on how to delete the email account completely. Thank you.
I'm the last person that would probably be able to help, but because you metion text messages, I wonder if you have inadvertantly changed something for msn messenger? It has an option to receive messages as sms in one of the options screens.
Well, there is a checkbox under "MSN Options - SMS" called "If my data connection is temporarily unavailable, use SMS to keep my messages and contacts up-to-date." I do not entirely understand what it means, frankly, but the box is unchecked, anyway.
I guess my pointed question is: what could have screwed up my settings so much that even hard reset does not help eliminate this email account? Yes, I fooled around with registry, but I thought hard reset returns the registry to the original state?
I did not burn a new ROM on it. There is a miniSD card in the device, and there is some information left on it from before the hard reset, but I can't imagine that that can affect things this way.
Any ideas, anyone?
Hi all,
I 've got the Qtek9100, and with both the default rom it shipped with and the custom Tmobile 2.17 ROM I've had this problem. I use Gmail on my phone via pop3, and my problem is that the phone is constantly deleting my old email messages. Its not sending them to the deleted items folder, but removing them from my inbox as though they never existed. Have any of you encountered this problem or know of a way to fix this? Thanks.
I have a Cingular 8125 and I have the same problem. After I close the email its gone!
Same problem here too.
set to get first 999kB of message.. it is the only work around that i found
Loosing Emails.
I had this type of problem with SMS's and emails - basically anything with Pocket Outlook.
The solution was to Close outlook fully (not with the 'x') before soft-resetting the phone. Pocket outlook does not seen to write the new emails to it's database until the app is closed. (i.e running programs - stop program)..
Since I started closing outlook fully before soft-resetting I have not lost 1 message.
Charlie Grillo
Actually, closing outlook fully does not stop email from being deleted. This happens even when I don't soft reset the phone. I'll try getting the first 999kb of a message, though I worry that this could fill my phone quickly if I don't pay attention. Also, I don't have this problem with SMS messages.
I figured it out.
Under Tools -> options in Pocket Outlook is an option to "Display messages from last x days only." I've unchecked that, so here's hoping that takes care of the problem. Hope it helps everyone else who had this problem.
DedEye said:
I figured it out.
Under Tools -> options in Pocket Outlook is an option to "Display messages from last x days only." I've unchecked that, so here's hoping that takes care of the problem. Hope it helps everyone else who had this problem.
Click to expand...
Click to collapse
I had this unchecked already, and I still have the same problems.
Any other ideas?
Here si the fix on the HTC and disappearing emails
1 start/message/click email account/menu/tools/options/tap email account/edit account setup/next/next/next/next/next/download message 3 pls days/advance setting/keep them on server/next/ finish
Do this for all accounts
Now go to your computer and outlook tools/email accounts/view or change email account/next/change/ more settings/advanced/leave copy on server/ how many days is up to you
You must do this for all you accounts on that computer. then do the same to all the computer you use to get the same e-mails.
I've had to have my 8525 replaced via warranty exchange. Before switching out units I did a SPB backup of the 1st unit and after moving the battery and sim card to the new unit did a backup restore. For some reason the restore didn't properly set up the email accounts I had on the original unit (they don't show up on the messaging list) . So I've had to go into the new unit and set up my pop email accounts, but I am not able to use the existing names for the email accounts since apparantly there is something setup in the registry referring to the original account's names, etc. I am even showing a message for one of the original accounts showing up on my today screen. Is there a procedure for 'wiping' out the original email settings via a registry editor or some other option?
This seems to have been a bit of an issue with Spb backup. When it happened to me, the only way around it was to hard reset, then restore selectively from backup ie everything EXCEPT mail. Then setup email again.
Like you, when I tried to do it the 'normal' way, it kept telling me that the name 'hotmail' was already in use etc.
I think they are trying to fix this as it's a bit annoying when you lose sms messages etc. And it doesn't seem to affect everyone.
Try it. Hope it works for you.
I seem to remember somebody saying that if you did the restore twice, it would work. I never tested it, but I'm pretty sure I saw it mentioned a few weeks ago.
If you haven't already completed setting them up manually, you might want to give it a shot and report back here as to whether or not it worked.
My email stopped working right about 2 weeks ago. It MAY be related to the new TMOUS ROM I loaded, but not sure. I can reply to email without issue, but I can't auto-address an email, nor can I send an email that isn't a reply. In auto-addressing, usually I start typing an address and options show up, not anymore. In sending, I type in an email address (not a name) and hit send. The soft button flashes, but nothing changes on the screen. I tried searching on email issues, re setup all my email information without using Manilla (native windows setup), and tried soft-resets galore. No go.
One complication in the past has been I have a large contact database (12k names) and so autocomplete often took some time (30 secs or so) to bring up options. Now however, I can leave it plugged in over nite and no suggestions.
Any thoughts anyone?
OK tried a bunch of stuff, finally gave up and re-installed the 2.13 ROM update. Without re-installing all my stuff, I tried it again. Same problem. However, I had already sync'd my contacts, so don't know if the database size is the problem. Used to work fine in the previous ROM (2.10).
Any thoughts would be appreciated
Bump? Anyone else having trouble with email?
I found a portion of the issue:
http://forum.xda-developers.com/showthread.php?t=544453
While the autocomplete suggestions are coming up now, the email still doesn't send. An additional issue is that I can't save the email to drafts either.
Another symptom, periodically I will click on an email, and only a blank screen comes up.
Did the hard reset again, and rebuilt one app at a time. Nothing caused the email problem. Seems to be related to my contact database. I'm either going to have to shrink that, or find out if something in the database is corrupted...
So I restored my database a little at a time (by unplugging the cable during sync. ) It was working fine until I put the last ones in. Then all three symptoms occured simultaneously (no address drop down, no send, and blank emails on view). I suspect at this point a corrupted record in the database, but it might still be size based. I found a couple of chinese characters in the database, which might be the problem. Deleted an restored that record, but doesn't fix it. May have to hard reset again...
Does anyone know a way to clean up and verify the integrity of an outlook database?
PIM database too big?
The problem does seem to be with the size of the database. I found that by removing one category of contacts (~4000), behavior reverted to normal. Restoring and then removing another category (~4500) did the same thing, so it does not appear to be a corrupted database.
While this works, it would be nice to have all my contacts back in. Does anyone have an idea on the limitations of the contact database size?