Related
I have been using the new XDAII for about three weeks or so and already I have experienced over 6 times critical crashes that caused the device to not even be able to restart after reseting. Even more troubling is that even when pressing the on/off button and hard reseting, the problem still cannot be solved. The only way I got around it is by actually removing the battery and letting it sit for a few minutes, put in the battery and then performing the hard reset. Of course, then I lose all data that was previously on the device. Right now, what I do is use the xBackup program to back everything to SD card and just wait for the device to crash. Then ultimately recovering. I can get around, but this is really quite annoying.
I have written to O2 about it and they said something about a radio version 10513A0, and that if this is the version (and it is), then I need to either register (which I did and wait for some upgrade), or send it in to O2 collection point for repairs. I really don't want to send it in because then I would have nothing to use (since its both phone and PDA). I just don't see why O2 could not just simply fork over the upgrade software. Also, I have experienced twice that the device would suddenly no longer be recognized by Activesync (newest version). It would automatically connect as GUEST and nothing could be done about it. No shuting down Activesync and restarting, or rebooting computer or/and xdaII, or even removing and reinstalling Activesync could solve the problem. Again, the only solution I have is to perform the infamous full reset, wipe out the whole xdaII and then everything works again.
Anyway, all of this is really killing me here, just wondering if anyone has experienced this kind of situation and maybe have some advise.
By the way, the Bluespoon Digital seems to work fine with the XDAII although sometimes it does crash and a pairing must be done again, but definitely not like the Jabra 200 problem.
I had the same sort of problems with my first XDA-2 and as time pasee the problems got worse, So i returned it to o2 and got another one, same software and hardware versions, but this time with no real problems
John
XDA II Critical Crash
I have had the exact same problems as you experienced and was about to throw that gadget out the window... but then
Following advice received from an XDA II owner I tried the following:
I hit soft reset each time upon seeing the red text in the lower right corner 5 consecutive times. Then I waited and my XDA II came back to life effectively performing a soft reset rather than having to do a hard reset. Fascinating, let's see whether you have as much success !!!!
Thanks for the tip... I'll try it next time it happens again! However, I'm still wondering about the ROM v 1.06 and that Radio software upgrade. Thanks!
I'm also finding the XDAII needs a hard reset more often than the XDAI (although fewer soft resets). Had to do it twice last night, very annoying. Interesting tip about the soft reset at the boot screen, will give that a try next time.
O2 really should do something about it!
Ya, I totally agree. All this reseting and crashing and recovering is really not acceptable. The product features are definitely good and they did make some improvements, but this kind of quality is a definite downgrade. Even O2 admits that if your radio number is 10513A0 then you should send it in to a collection point for a software upgrade. They also insisted on registering which I did, but I just don't understand why they could not just simply post a downloadable software upgrade or ROM upgrade so that we don't have to be without a device. After all, we are talking about something that is both your PHONE and your PDA.
The ROM upgrade is definately necessary. I sent mine in and after that, no hangs whatsoever. No more hard/soft resets at all either. :lol:
if only it was so easy
I would have sent it in, but since I am traveling and don't live in HK, there is just no way to send it in. Besides, it takes about a week, which means nothing to use during the time. O2 really should be more considerate about this. If this was just a functionality upgrade or a boost in bells and whistles, waiting is reasonable. However, we are talking about crippling disfunctionality in a US$800+ device, they should atleast have the sense to post a fix to solve the problem. I heard something will be released in January, I wonder if this is confirmed. I am really sick of waiting. After all, MDA and T-Mobile supposedly already have something out. If they don't do something soon, I would really reconsider anything from O2 next time.
I have experient the same problem on my XDAII, and after 7 times hardreset during 14 days business trip in USA. I send it back to O2 and wait for the solution(already 1 week pass). And even a hardreset sometime could hardly be reached. You need to try 6-10 times. I think it should be a hardware problem because I acutrally upgrade my rom to a newer one(and not the english version), and after two days, I lost my phone function again. I have faced the same problem on my older PPC phone once(LENOVO ET180) and after I send it back to the vendor, they said the mainboard has failure, need to be replaced. After doing so, it works 6 months without a hardreset. I saw the same issue on PPCSG and PCCW.net, they all send their PDA+Phone back to the service. I think you better do it now as maybe there is no a ROM upgrade could solve the problem.
Goog luck. and if without those issues, it is really a perfect PDA+Phone. I love it. When I faced those ****, the only thing I could think is to buy another XDAII
I've the same problem
I've tried your tip to restart my Mda2 with XDA2 rom, and it works!!!!!!!!!!
Now I'm looking for a new Rom upgrade to change my radio version...
Still I think it's the solution and not to replace the radio hardware...
Cant Trust My XDA II
Well it's now Dec 2004 and I ALSO have the same problem.
I've only had my XDA II a couple of months and already I'm quickly loosing my patience with it!!
It crashes at least TWICE a week causing me major headaches.
If I was abroad and it did this I would be in severe trouble.
I brought this as a business tool and I'm afraid it is to unreliable to place
my trust in...
I have the latest ROM update installed
I can ill afford to send it in because it holds my customer base,
day to day stuff, Navigator and many other stuff I use on a daily basis.
"O2, what can you do for me?"
Topdog38uk, what software have you installed - especially any today plugins?
rgds,
Alex.
sigh... i haven't had such a problem since i bought it..... till i update the new rom from O2 uk site... now i feel like throwing to on the ground lolz. anyway i just installed WM2003 SE upgrade mysterman from the forum and 1 crash so far.... :roll:
These two days, after I have installed some software, my XDA II always hard reset automatically . ANd it is hard to go into the system. It only show the "O2" screen. After many times, I finally can go inside the system, but it easily hang and reboot. It really make me frustrated. Does anyone can help me?
etmanq said:
These two days, after I have installed some software, my XDA II always hard reset automatically . ANd it is hard to go into the system. It only show the "O2" screen. After many times, I finally can go inside the system, but it easily hang and reboot. It really make me frustrated. Does anyone can help me?
Click to expand...
Click to collapse
If you say you installed some software, after a hard-reset the software should be gone!! That's the principle of a hard-reset. So if that is not your case, hard-reset it manually or if that doesn't work it is not just some software, but it is a Rom or Extended Rom!!! But that is up to you, you should know what you installed.
etmanq said:
These two days, after I have installed some software, my XDA II always hard reset automatically . ANd it is hard to go into the system. It only show the "O2" screen. After many times, I finally can go inside the system, but it easily hang and reboot. It really make me frustrated. Does anyone can help me?
Click to expand...
Click to collapse
It happened to me once, the only solution is to flash the rom.
it happened to me as well i send the XDA back to O2 they put me a new rom under waranty.
I also noticed that the radio was not functionning correctly impossible to call or be called nor sending or recieving sms, thus there were a signal.
They repaired it now it works perfectly
I think i cannot send back to O2 now.
Because I bought it in HongKong. But I am in U.S. now.
BTW, How can I flash the ROM?
I even cannot use activesync to connect with my computer~
Thank you!
if you haven't solve the problem try to upgrade it with the new rom upgrade, maybe it will solve your problem
I have a similar problems; have you installed KSE software truefax? :idea:
JGUI|My Phone Profiles Seriously caused that wit my XDA II. I switched to PocketZenPhone and now I have virtually no more resets at all.
Luckly my XDA II can sync after i put it away for serveral day.
And I upgraded and it works again!
But I am so worry about that it will happen again one day...
Hi!
I really need help right now. This is second time my TyTN goes wild this way.
I can start machine allright and I can put PIN-code in but little bit after TyTN hangs totally. It does not respond to anything.
Even hard reset is difficult to do because you have to be so quick to push buttons before systems freezes.
There is no extreme programs or any changes made after last hard reset.
1. Can I do something now on the road?
2. What have I done wrong that it goes wild like this?
Please help ASAP if there is something to do now without HR.
I dont think the freeze can stop the hard reset ... You should be able to HR even when your TyTN is frozen till the ice ages ...
This is not the....
This is not the main issue. I can Hard Reset... but what went wron in the first place? And twice in one week.
Few decent program installations and using ActiveSync in two machines... I think that is the reason somehow... But how to prevent this happening constantly.
Most likely, one of your programs is screwing it up .. You need to figure out which one it is ... Setup one by one manually and see what happens ..
Also, try installing SPB Pocket Plus .. that has a manual safe startup mode .. see if you are able to start up your TyTN in the safe mode .. instead of doing a hard reset everytime ..
_mike_ said:
Hi!
I really need help right now. This is second time my TyTN goes wild this way.
I can start machine allright and I can put PIN-code in but little bit after TyTN hangs totally. It does not respond to anything.
Even hard reset is difficult to do because you have to be so quick to push buttons before systems freezes.
There is no extreme programs or any changes made after last hard reset.
1. Can I do something now on the road?
2. What have I done wrong that it goes wild like this?
Please help ASAP if there is something to do now without HR.
Click to expand...
Click to collapse
Just another thing to check along with suggestions above. Do you use a storage card. If so does it still hang with the card out. And secondly is there a decent amount of on board memory free.?
Mike
gravejoker said:
Most likely, one of your programs is screwing it up .. You need to figure out which one it is ... Setup one by one manually and see what happens ..
Also, try installing SPB Pocket Plus .. that has a manual safe startup mode .. see if you are able to start up your TyTN in the safe mode .. instead of doing a hard reset everytime ..
Click to expand...
Click to collapse
Had this happen on a Prophet it turns out it was one of the 3rd party software apps installed, the author updated it and no more issues.
I would bet the same thing is happening to you on the TyTn
yer i agree with mark i had same prob with my htc tytn turn out to be a 3rd party bluesnafing tool
What program that...
...might be?
Nothing starts on startup. I mean nothing special that my friend does not have. And he has no problems at all.
My guess still is that problem is ActiveSync. Because in freeze I can see part of ActiveSync window. And ActiveSync starts automatic...
Is there way to prevent ActuveSync on startup?
Thank you for your replys.
_mike_ said:
...might be?
Nothing starts on startup. I mean nothing special that my friend does not have. And he has no problems at all.
My guess still is that problem is ActiveSync. Because in freeze I can see part of ActiveSync window. And ActiveSync starts automatic...
Is there way to prevent ActuveSync on startup?
Thank you for your replys.
Click to expand...
Click to collapse
_mike_ I wouldn't be that dismissive of that advice. Usually, just where you think your sure you have everything covered in a particular area so theres no need to check, thats usually where your problem is.
The fact is that you and your friend have two different phones. Are the model numbers, lot numbers identical? Did you both in stall the exact same software with the exact same version numbers?
I'm guessing that you missed something there.
You need to be patient and thorough when figuring our these issues.
The best advice to find the answer to your problem has already been given.
Start with a base WM5 build and your ext ROM software. Remove your memory card.
Spend at least a day or two in base config. This will certainly tell you if its the phone or the software.
If your phone stays good, add one of your programs to the phone and wait another day.
repeat this until you find out what's causing the issue.
It's not quick or fast, but it's effective.
Good Luck!
l3G3ND said:
_mike_ I wouldn't be that dismissive of that advice. Usually, just where you think your sure you have everything covered in a particular area so theres no need to check, thats usually where your problem is.
....
It's not quick or fast, but it's effective.
Good Luck!
Click to expand...
Click to collapse
I think you are right. I'll do that. Thank you.
_mike_ said:
I think you are right. I'll do that. Thank you.
Click to expand...
Click to collapse
Let us know how you make out.
So what happened with this issue?
Mine has started doing this right after I installed pRSSreader and subscribed to BBc news feed
I took out storage card, soft reset and was quick enough to disable the today screen plugin for the offending app and then uninstall now everything's okay.
Maybe problem was caused by installing pRSSreader to the storage card confused:
Quad said:
So what happened with this issue?
Mine has started doing this right after I installed pRSSreader and subscribed to BBc news feed
I took out storage card, soft reset and was quick enough to disable the today screen plugin for the offending app and then uninstall now everything's okay.
Maybe problem was caused by installing pRSSreader to the storage card confused:
Click to expand...
Click to collapse
There was an issue with pRSSreader 1.3.2 I believe. It happened to me. I was able to disable the today plugin and recover, but it took a few tries. It's supposed to be fixed in the latest version.
Freeze TYTN
I had the same problem after installing Nots Push mail 3 party software.
Each SR make my TYTN freeze.
I have used Memmaid in order to remove it from the startup program
It has solved the problem
Mine hung after installing and uninstalling psShutXp. After uninstalling, I kept getting a notification error message whenever I turned it on concerning psShutXp. Then, it just locked up for good. No amount of soft resets, powering off/on helped. After a hard reset and reinstall of my favorite apps, back to working fine.
I do occassionally lock my phone by accident and I get a little freaked out the next time I use it because nothing works. Then, I realize what I did and that I'm a moron and everything's good again.
URPREY said:
There was an issue with pRSSreader 1.3.2 I believe. It happened to me. I was able to disable the today plugin and recover, but it took a few tries. It's supposed to be fixed in the latest version.
Click to expand...
Click to collapse
Just checked and that was the version I installed.
edit - according to their website 1.3.2 is the lates version
Hi,
I now have the same problem. I have only a view programs installed. Each softreset hangs at the windows mobile screen.
As I don't like a hard reset everytime, my workaround is to enter the bootloader and do a softreset from there...
Is it cleared in between, what is causing the hangs?
good night
dsp
Im getting a similiar problem with mine after not having added ANY new software recently. Mine hangs at the HTC screen, and no matter whether there is:
A) sim card and microSD card
B) microSD card only
C) sim card only
D) neither
in the machine, it still just hangs at the HTC screen on startup (regardless of whether its a soft or hard reset), and doesnt even make the startup tone, or play the animation, all it shows are a few digits and such in red at the beginning. PLEASE HELP!
Mine has it too
I know its a year later, but has anyone found an answer for the Freezing / not booting / not starting of the phone?
One reason is if you have a BS rom installed. You need to install a stock NBS rom (make sure radio is stripped out or you will have to reflash yours) the reflash your BS rom. Make sure you back-up your contacts and messages first.
Cheers...
As weird as it may sound, my prophet is not loading up successfully since this morning. It was working well until last night and for no reason seems to have lost it's way.
I see the Splash screen with the IPL / SPL etc. information and then it proceeds into the blue Windows Mobile Screen (Windows loading screen) and doesn't get any further.
Has anyone faced a similar problem earlier and have a resolution to it. I do not want to Hard Reset my device at the moment.
I had this problem last time but it worked after n soft resets. I'm sure today I have far exceeded that number n in doing a soft reset on my device. Any help is appreciated.
Thanks,
Umesh.
O2 Neo (WM5)
Feasibility of a probable solution
Read this solution on another forum and thought of bringing it up for discussion here.
It said that these PDA phones have backup power source probably as a battery / capacitor to store ROM data in absence of the main battery. In case of situations like mine where the boot sequence is probably hitting a deadlock or some other problem , it might work to drain the back up battery / capacitor completely.
This might force the PDA to look for a fresh boot sequence or default.
Is this a possibility ? Do the senior members / experts here believe or know anything about this. I feel it's worth a discussion, if so.
Thanks,
Umesh.
The probable solution!!!
Hi
I had almost the same problem and I guess you maight have done the same mistake.Have you newly installed any weather forcasting programs which install some plugins into your TODAY SCREEN?If yes,it is the one which is responsible for your failure.(Many of plugin installers in today screen may cause the sme problem)
Hope you can succeed with resolving it.
puzzled
Have you tried start up minus the SD card...?
amiromario said:
Hi
I had almost the same problem and I guess you maight have done the same mistake.Have you newly installed any weather forcasting programs which install some plugins into your TODAY SCREEN?If yes,it is the one which is responsible for your failure.(Many of plugin installers in today screen may cause the sme problem)
Hope you can succeed with resolving it.
Click to expand...
Click to collapse
I did install the HTC Home Plugin but I'm also sure that did not cause the problem cause I had it running great for about 3 weeks now. The last software I tried installing on my device was Merriam-Websters pocket pc dictionary. It had some flash card feature which ran at start up and to my surprise the morning (without restart) before my cell went into the struggling mode. But unless it reloads itself, I cannot do anything about any of the softwares.
How did you resolve the same problem with your device. Did you also have to do hard reset ?
Rivendell63 said:
Have you tried start up minus the SD card...?
Click to expand...
Click to collapse
I have tried with and without the SD Card - that had got my prophet working last time I had this problem but unfortunately, this time not. I even tried pulling it off at different intervals while the cell is stuck in the load mode, but to no luck.
You'd better to...
umesh said:
I did install the HTC Home Plugin but I'm also sure that did not cause the problem cause I had it running great for about 3 weeks now. The last software I tried installing on my device was Merriam-Websters pocket pc dictionary. It had some flash card feature which ran at start up and to my surprise the morning (without restart) before my cell went into the struggling mode. But unless it reloads itself, I cannot do anything about any of the softwares.
How did you resolve the same problem with your device. Did you also have to do hard reset ?
Click to expand...
Click to collapse
Hi
Actually,I installed a POCKET WEATHER, a weather forecasting program which installs some plugins on today sceern.Then my problems with the device(same as your)started to appear.I waited for 2 or three days,but finally I found the solution in removing it from my device.Once I deleted it,my device returned back to its great condition that it had before.I guess, you should ignore and put away those programs which leave a trace in today screen.Don't ask me why(Cause I don't know that much!!! )but I heard about some subsequent problems with your rom's cash, or something.You'd better removing them and I hope they will help you to solve the problem.
I did not have any luck and had to hard reset my device. I had not done it even once since I brought this handset about a year ago and am only glad to have done this now. Just realised how slow my device was working with all the software installs and uninstalls I had experimented with it over the year.
I did loose some data - but in the end a fair trade off.
hard reset keys dont work
Hi! i got the same problem, i installed an updated TouchFlo in my phone, but it hangs at start up, so i tryed to hard reset the phone, BUT my phone is a chinese clone of pharos 3470 / dopod P660 and the hard reset keys dont work (camera + power + reset) i have been trying diferent combinations of keys but i cant find any solution.
does anyone know a possible way to hard reset a phone?
i did it before, but from inside the windows settings and it worked well, but i cant do it with the keys, and i cant get in windows settings when it is stucked at startup
please help!
Hi,
I've a big big problem with my HTC Advantage.
Yesterday the unit worked perfect until it switched off because of the empty battery. Then I charged it overnight.
Today in the mornig my log in passwort didn´t work anymore.
I never changed the password "0103" since 1,5 years.
What can I do now to get on my hdd? I´ve got a "actually" backup on the MiniSD-Card. But it's not possible to get on it.
Even the Hardware-Reset (Volume down holding Reset) doesn't work. I get on the "reset-screen" but the Action-Key doesn't work. Only the Camera (abort) is working.
It's absolutely true, the password changed it self.
Have you got any ideas? HTC says that in repair all datas will be lost!
Best regards from Austria and many many thanks for helping.
I can only say that I have also had the same experience.
For me the battery never ran out of juice but one morning the Advantage just would not accept my 4-digit "password".
I finally had to give up, for after a number of tries the time between each time one can try a new password becomes VERY long (and I also KNOW the password I used so what was the point...). Soft Resets did not help
So I ended up with a hard reset...
And I no longer use a password...
neon-mödling said:
Hi,
I've a big big problem with my HTC Advantage.
Yesterday the unit worked perfect until it switched off because of the empty battery. Then I charged it overnight.
Today in the mornig my log in passwort didn´t work anymore.
I never changed the password "0103" since 1,5 years.
What can I do now to get on my hdd? I´ve got a "actually" backup on the MiniSD-Card. But it's not possible to get on it.
Even the Hardware-Reset (Volume down holding Reset) doesn't work. I get on the "reset-screen" but the Action-Key doesn't work. Only the Camera (abort) is working.
It's absolutely true, the password changed it self.
Have you got any ideas? HTC says that in repair all datas will be lost!
Best regards from Austria and many many thanks for helping.
Click to expand...
Click to collapse
I would call HTC and see if their's a default password they might have to get you back into the unit. I know it's a long shot but give it a try bud.
Did you do the hardware reset in the recommended way?
Volume down and pressing Reset at the same time.
Then press the Action Key in the middle (Key with the 4-directions).
I can't do a hardware reset because the button "is not working" or is locked because of the password.
I called HTC today and talked with a competent support engineer. There is no default key to unlock the password. It should be a Windows-Problem.
The only way is to send the unit to HTC - all data will be lost!
Best regards
it can change if you change your IMEI. otherwise no idea why.
For me it worked performing a standard 'hard reset' - volume slider down and 'reset'.
Sadly it seems that no one has got any other solutions...
change rom and restor you back up
go to bootloader mode, dont remember how but the info is somewhere in the forum. Then change rom, you can get the default rom off google if you search, so you actually uprading the same rom again into you existing rom. Then restore your backup. That's should do. i had the same problem and using standard volume slider down and pressing reset button worked for me. Hope that helps.
BPHC said:
go to bootloader mode, dont remember how but the info is somewhere in the forum. Then change rom, you can get the default rom off google if you search, so you actually uprading the same rom again into you existing rom. Then restore your backup. That's should do. i had the same problem and using standard volume slider down and pressing reset button worked for me. Hope that helps.
Click to expand...
Click to collapse
uh, no need to reflash. just a plain hardreset will do.
Thanks all for helping.
I decided to send the HTC to the Austrian Service Point.
There´s still a gurantee, so I don´t want to spend every free minute with this stupid thing.
Best regards
neon-mödling said:
Thanks all for helping.
I decided to send the HTC to the Austrian Service Point.
There´s still a gurantee, so I don´t want to spend every free minute with this stupid thing.
Best regards
Click to expand...
Click to collapse
heh, task 28 command in mtty is guaranteed to hard reset it if the button press is no good. but maybe it has some hw fault if the buttons don't work..
Solution
This is the only way to solve this issue. Yes its a BUG.
The Password is no longer stored correcly when you loose your battery.
http://forum.xda-developers.com/showpost.php?p=1164331
No patch avalible until now.
Niendertal said:
This is the only way to solve this issue. Yes its a BUG.
The Password is no longer stored correcly when you loose your battery.
http://forum.xda-developers.com/showpost.php?p=1164331
No patch avalible until now.
Click to expand...
Click to collapse
this link describes how to hard reset a blueangel. not athena.
"task 28" works though, but you do not need "task 0".
"task 28" basically does a plain hard reset, though. you only need to use it if volume+reset doesn't work (which is usually a HW button issue)
This just happened to me on my Touch...
but I ABSOLUTELY need the data on my touch. What to do?
Same Issue - MDA Vario II - PDAViet WM 6.1
Did anyone come, by any chance, up with a solution how to avoid the looming hard-reset?
Happened yesterday - password changed on its own.... Couldn't believe it!!
Still no fix?
I just got back from vacation yesterday. The phone worked fine until this morning. Somehow the password changed and I cannot get in. This sucks! I will lose all of my vacation photos (on internal memory) if I do a hard reset. The good news: I did a back up prior to going on vacation, so I won't lose everything. I, however, really hate to lose two weeks of photos. Any new suggestions on how to retrieve my data?
Sorry dude,
Hv to tell u that I was unable to find one when I was desperately looking for one some time ago. Best of luck anyways, and let us know in case you're successful.
Josh
Thanks for your um, empathy. I did a hard reset, but skipped the flash drive reformat. This reset the main memory to factory settings, but did not delete any of the files on the flash disk. I saved all of my photos, spreadsheets, and other data from the vacation. I restored the August 13th backup, but only the main memory files and lost very little.
This was a scary experience for two reasons: 1) I almost lost a ton of data, 2) I got it all back without needing a password. I thought that data on the flash disk was secure, but I was soooo wrong. All 16Gb are as secure as what is on the MicroSD card. If someone stole my device and performed the same operation they would have had lots of embarrassing photos of me at a bacchelor party and wearing a Spedo (or less) on the beach. I guess this is something I need to keep in mind in the future. I don't need these photos popping up when I run for president.