Database Users

My Qtek 2020 auto hard reset's it self

Hi all
In the last 10 days I had 3 random hard reset's on my qtek 2020.
Rom Version is 1.72.00WWE ,upgrade was done a couple of months ago.
The last reset happened today, and on the other 2 the behavior was the same, phone was just sitting, tried to use it, main screen came up...wouldnt respond to anything, tapping on the screen or pressing any buttons, just plain old stuck on the main screen. Tried a soft reset, image just get's all confused, could still see the today screen, backlight would go off and wouldnt move anywhere, tried soft reset again, wouldnt do anything.
Just knowing what was gonna happen....took batery out, put it back in...and that's it, everything is gone again. since my last forced hard reset no other software was installed besides the basic one's.
What should I do to troubleshoot / solve this? any tought's?
Thanks for any advice you may have.

found this:
The current build of XDA II ROM contains a bug that can cause a hard-reset when a program reads data from a storage card. Due to the bug in ROM, accessing storage cards may cause complete data loss on XDA2 compatible devices. More often it happens with programs that access a storage card in a timer (like Spb Pocket Plus). There are no known solutions for this problem so we have had to disable the showing storage cards indicators on XDA II. We'll enable this feature when HTC fixes this bug in their ROM.
http://www.mtekk.com.au/browse/page1020.html
could it be related? today when it happened i had it sitting on my desk playing mp3 from the storage card with the media player....

http://forum.xda-developers.com/vie...ghlight=&sid=b692b29b60bba481367f5cf419898b16
looks related..

thanks a lot, i did a search for qtek...not spv that's why i didnt find it.
either way...im going back to the store and try for a replacement...or an upgrade to the 9090....
thanks :?

Phone reset itself! Any idea why?

I have an O2 XDA2. I just took the phone out of my jacket pocket to find that it wanted me to calibrate the screen. It went on to take me through the whole set-up wizard and then I found that all my data and installed programs had been lost
I'm guessing the phone decided it wanted to reset itself!
Does anyone have any idea why this might have happened so I can avoid it happening again?
The phone had plenty of battery power (approx 80%). It had plenty of space space (approx 28MB). I hadn't recently installed any software although I did uninstall Pocket Money on the weekend. I also created an IMAP email account then but I've had no problem with the phone since then until now.
Any ideas? Thanks very much

would prob be a good idear if you stated the rom version you are using

Sorry, It's 1.60.00 WWE
I have never upgraded it as I haven't the first idea how or what the implications are.

the latest officail rom is 1.72
if you get that from their site you will not get warrenty issues
when i used 1.66 i had lockups from time to time
after i got 1.72
i havent had any issues

I don't really feel comfortable upgrading it as I haven't the first idea what to do.
How do you normally reset a device? Is it something I could have done by accident?

there is a little hole in the buttom of it in the right corner if you press that using something thin like the stylus while you press the on button
then it hardreset
but there is software which let you do it as well
the upgrade is really pretty simpel

Thanks very much. I know the reset button, I use that every now and again. There's no way I could have pressed it and the on switch by accident given tha the phone was in an otherwise empty jacket pocket.
Oh well, I guess my phone just had enough of life. I'll look into upgrading the ROM when I feel a bit more adventurous

Fabulous...My phone has again decided to reset itself out of the blue.
I have no idea why it does this but it's a pain in the rear. Has anyone seen this before? Does anyone know if there's anything I can do to prevent it? (other than upgrading to the Universal when it comes out!!)

And it's happened again...seems to happen approximately once a month.
Has this spontaneous hard reset issue not happened to anyone else?

I suffered this audacious curse only to find that by removing my 1gig sd card remedied the problem.
I'm wondering if the sd card draws too much power/resources or whether I have a dodgy sd card.
Either way, without it I'm flying. I pop it in when I need to use my TomTom and as it's on charge in the car cradle it doesnt matter about resource usage etc.
So, try removing your sd card and see what goes

SD cards seem to be causing all sorts of problems. I kept getting the eternal spinning timer when copy, paste or deleting files, if the card was inserted. Did a soft reset today to be met with the calibration screen as from a hard reset. Such fun isnt it. :roll:

Hi Guys
Thanks very much for your comments. Unfortunately it isn't the cause as I have had my SD slot empty for a while now (my SD card is in my new car radio/MP3 player )
I'm starting to think that after 15 months my XDA2 has decided that it's had enough of the world. My colleague told me that it's seeking revenge as it's heard me salivate over its younger sister (the Universal).
As you say having the phone hard reset itself is a whole lot of fun!

I have the Sprite Back Up programe so all is not lost - it creates an exe file on the SD card that you locate and select thus restoring everything just how it was before it was lost

one can also just have activesync do an inc backup at each sync
and if the device hardresets one can connect as guest and restore the backup from ones normal profile

The nice thing about the Sprite software is that you can restore when you're out and about unlike the active sync method which means you need your pc close by

HELP! TyTN freezes/hangs on startup

Hi!
I really need help right now. This is second time my TyTN goes wild this way.
I can start machine allright and I can put PIN-code in but little bit after TyTN hangs totally. It does not respond to anything.
Even hard reset is difficult to do because you have to be so quick to push buttons before systems freezes.
There is no extreme programs or any changes made after last hard reset.
1. Can I do something now on the road?
2. What have I done wrong that it goes wild like this?
Please help ASAP if there is something to do now without HR.

I dont think the freeze can stop the hard reset ... You should be able to HR even when your TyTN is frozen till the ice ages ...

This is not the....
This is not the main issue. I can Hard Reset... but what went wron in the first place? And twice in one week.
Few decent program installations and using ActiveSync in two machines... I think that is the reason somehow... But how to prevent this happening constantly.

Most likely, one of your programs is screwing it up .. You need to figure out which one it is ... Setup one by one manually and see what happens ..
Also, try installing SPB Pocket Plus .. that has a manual safe startup mode .. see if you are able to start up your TyTN in the safe mode .. instead of doing a hard reset everytime ..

_mike_ said:
Hi!
I really need help right now. This is second time my TyTN goes wild this way.
I can start machine allright and I can put PIN-code in but little bit after TyTN hangs totally. It does not respond to anything.
Even hard reset is difficult to do because you have to be so quick to push buttons before systems freezes.
There is no extreme programs or any changes made after last hard reset.
1. Can I do something now on the road?
2. What have I done wrong that it goes wild like this?
Please help ASAP if there is something to do now without HR.
Click to expand...
Click to collapse
Just another thing to check along with suggestions above. Do you use a storage card. If so does it still hang with the card out. And secondly is there a decent amount of on board memory free.?
Mike

gravejoker said:
Most likely, one of your programs is screwing it up .. You need to figure out which one it is ... Setup one by one manually and see what happens ..
Also, try installing SPB Pocket Plus .. that has a manual safe startup mode .. see if you are able to start up your TyTN in the safe mode .. instead of doing a hard reset everytime ..
Click to expand...
Click to collapse
Had this happen on a Prophet it turns out it was one of the 3rd party software apps installed, the author updated it and no more issues.
I would bet the same thing is happening to you on the TyTn

yer i agree with mark i had same prob with my htc tytn turn out to be a 3rd party bluesnafing tool

What program that...
...might be?
Nothing starts on startup. I mean nothing special that my friend does not have. And he has no problems at all.
My guess still is that problem is ActiveSync. Because in freeze I can see part of ActiveSync window. And ActiveSync starts automatic...
Is there way to prevent ActuveSync on startup?
Thank you for your replys.

_mike_ said:
...might be?
Nothing starts on startup. I mean nothing special that my friend does not have. And he has no problems at all.
My guess still is that problem is ActiveSync. Because in freeze I can see part of ActiveSync window. And ActiveSync starts automatic...
Is there way to prevent ActuveSync on startup?
Thank you for your replys.
Click to expand...
Click to collapse
_mike_ I wouldn't be that dismissive of that advice. Usually, just where you think your sure you have everything covered in a particular area so theres no need to check, thats usually where your problem is.
The fact is that you and your friend have two different phones. Are the model numbers, lot numbers identical? Did you both in stall the exact same software with the exact same version numbers?
I'm guessing that you missed something there.
You need to be patient and thorough when figuring our these issues.
The best advice to find the answer to your problem has already been given.
Start with a base WM5 build and your ext ROM software. Remove your memory card.
Spend at least a day or two in base config. This will certainly tell you if its the phone or the software.
If your phone stays good, add one of your programs to the phone and wait another day.
repeat this until you find out what's causing the issue.
It's not quick or fast, but it's effective.
Good Luck!

l3G3ND said:
_mike_ I wouldn't be that dismissive of that advice. Usually, just where you think your sure you have everything covered in a particular area so theres no need to check, thats usually where your problem is.
....
It's not quick or fast, but it's effective.
Good Luck!
Click to expand...
Click to collapse
I think you are right. I'll do that. Thank you.

_mike_ said:
I think you are right. I'll do that. Thank you.
Click to expand...
Click to collapse
Let us know how you make out.

So what happened with this issue?
Mine has started doing this right after I installed pRSSreader and subscribed to BBc news feed
I took out storage card, soft reset and was quick enough to disable the today screen plugin for the offending app and then uninstall now everything's okay.
Maybe problem was caused by installing pRSSreader to the storage card confused:

Quad said:
So what happened with this issue?
Mine has started doing this right after I installed pRSSreader and subscribed to BBc news feed
I took out storage card, soft reset and was quick enough to disable the today screen plugin for the offending app and then uninstall now everything's okay.
Maybe problem was caused by installing pRSSreader to the storage card confused:
Click to expand...
Click to collapse
There was an issue with pRSSreader 1.3.2 I believe. It happened to me. I was able to disable the today plugin and recover, but it took a few tries. It's supposed to be fixed in the latest version.

Freeze TYTN
I had the same problem after installing Nots Push mail 3 party software.
Each SR make my TYTN freeze.
I have used Memmaid in order to remove it from the startup program
It has solved the problem

Mine hung after installing and uninstalling psShutXp. After uninstalling, I kept getting a notification error message whenever I turned it on concerning psShutXp. Then, it just locked up for good. No amount of soft resets, powering off/on helped. After a hard reset and reinstall of my favorite apps, back to working fine.
I do occassionally lock my phone by accident and I get a little freaked out the next time I use it because nothing works. Then, I realize what I did and that I'm a moron and everything's good again.

URPREY said:
There was an issue with pRSSreader 1.3.2 I believe. It happened to me. I was able to disable the today plugin and recover, but it took a few tries. It's supposed to be fixed in the latest version.
Click to expand...
Click to collapse
Just checked and that was the version I installed.
edit - according to their website 1.3.2 is the lates version

Hi,
I now have the same problem. I have only a view programs installed. Each softreset hangs at the windows mobile screen.
As I don't like a hard reset everytime, my workaround is to enter the bootloader and do a softreset from there...
Is it cleared in between, what is causing the hangs?
good night
dsp

Im getting a similiar problem with mine after not having added ANY new software recently. Mine hangs at the HTC screen, and no matter whether there is:
A) sim card and microSD card
B) microSD card only
C) sim card only
D) neither
in the machine, it still just hangs at the HTC screen on startup (regardless of whether its a soft or hard reset), and doesnt even make the startup tone, or play the animation, all it shows are a few digits and such in red at the beginning. PLEASE HELP!

Mine has it too
I know its a year later, but has anyone found an answer for the Freezing / not booting / not starting of the phone?

One reason is if you have a BS rom installed. You need to install a stock NBS rom (make sure radio is stripped out or you will have to reflash yours) the reflash your BS rom. Make sure you back-up your contacts and messages first.
Cheers...

Brand new Trinity freezes on soft reset (Green Windows Mobile screen)?

I received my new P3600 last night and played around with it a little. I installed quite a few apps on to the storage card.
Now, what happens is that when I soft reset the device, it keeps on freezing at the green page saying (Windows Mobile - Direct Push Technology). last night I have seen the little spinning thing, now I dont even see this anymore.
Does anyone have the same problem? I am about to return to the device to the seller but want to make sure that really is a device problem rather then anything else.
Any experience with this?

take the manual or use the search for hard reset

tom0_1 said:
take the manual or use the search for hard reset
Click to expand...
Click to collapse
well, I keep resetting and eventually the device does start up (out of 10 resets, it works 3 times).
I am wondering though if i should return this one asap. I have had a few devices over the years but never seen a problem like this.
Is resetting a known problem for P3600's?

The error was not the device but one of the applications, I installed.

Glad you're sorted!
Which app was it- as a warning for other users to avoid?

Craic Dub said:
The error was not the device but one of the applications, I installed.
Click to expand...
Click to collapse
What was it?

Craic Dub said:
well, I keep resetting and eventually the device does start up (out of 10 resets, it works 3 times).
I am wondering though if i should return this one asap. I have had a few devices over the years but never seen a problem like this.
Is resetting a known problem for P3600's?
Click to expand...
Click to collapse
Mine has just done it now. Apparently it is usually an application on the device that is causing problems. I would guess something along the lines of a today plug in or similar.

Trinity Rox
I've had my trinity now for about 2 months.
I just did a hard reset using the clear storage option on a WM6 rom I installed. I ran the "miniSD HC v3.1.zip" fix but my 512 card just vanished on boot up. Came back and saw the card, No problems. A word of warning before you start toying with your new Phone. put "PPCPimBackup" on your storage card and backup all your contacts etc. This app is a life saver.

Hello,
I have the same problem.
What to do?
just boght the p3600 and after using it 2 days i cant restart it.
its stuck whene the screen shows Windows mobile detect push technology.
what to do?
i have WM 5

Phone turns off sometimes when closing keyboard.

Like the title says. It doesn't happen all the time but happens alot. When I slide my keyboard in the phine turns off 60% of the time. Also I noticed when I bumped the phone on my knee at the bottom (Don't asked how I managed to do that ) it just turn off instantly.
Anybody else with this problem? If you don't have this problem let me know 2 please. Maybe its just my device! Thnx.

No my phone does this too; but not as much as yours. It also seemed to happen more when opening the keyboard. I noticed however if I don't open the keyboard quickly then it doesn't seem to do it as much. What I mean is if you push the keyboard open and it pops hard then the phone will shut down.
I think it has something to do with the battery. I have tried putting paper in the battery compartment in hopes that it will apply more pressure to the battery keeping it from sliding. This seemed to help a little but not very much. Best solution I found was to not open it so forcefully. I havn't had it turn off in a couple of months.

A friend of me has the same phone. I tried it with his phone and he doesn't have the problem. He never had it he said. So I called the HTC repair service to send it to them under garuanty and it sounded like they knew the problem. It shouldn't do that. and like you said, I tought it was the battery too but when i remove the battery case and try to move the battery the phone stays on, so I don't think thats the problem but something inside the phone. Maybe some bad contacts. Anyway, they come and pick it up thusday. Maybe I'll get a new one or they fix this one.

I have the same problem
Ocassionally I suppose as I haven't observed carefully, when I close the keyboard the phones powers off. Not sure what the problem is, haven't really read any thread on this kind of an issue. Does anybody have a solution without sending it back to the support center.

I have the same problem...it seems that there is somewhere a bad contact, I do not believe its a "loose" battery. Anyway, I will tell the repair shop as now also my touch screen does not respond anymore...
I had an Qtek 9000 for almost 2 years, never had any problems with it!
NOT very impressed with this thing...
Ciao

Eeehm, I called the repair center and they were about to come and pick it up. so i did a hard reset to delete all my stuff.... and now it doesnt power off anymore. Wich is really strange cause it looked like a hardware problem cause when i bumped the phone it also turned off.

Jewcookie - My phone also resets when I close it too forcefully or give it a good bump. After your hard reset did you re-install your prior software? If so, did the problem persist or did it disappear?

Choptank
I've been having a similar problem with my HTC branded Herald. (winmob 6)
The phone seems to behave normally until I open and close the keyboard.
A few minutes later, when I push the power button to exit sleep mode, nothing happens. I have to soft reset in order to get the phone operating again. During the time it is locked up, the phone doesn't ring and no calls show up as notifications. The fellow I spoke with today at HTC support said he hadn't heard of this happening before. He recommended a hard reset. Hoping to try a few other things first. Has anyone else with this problem had any luck resolving it?
Thanks C.T.

Still trapped in Sleep Mode!
Just a follow up to my previous post, it now seems that the phone locks in sleep mode after I have accessed files on the memory card. Two days ago I moved all Today plugin programs to device memory (except Pocket Weather, too large!) in order to see if that was the problem. Phone worked fine for two days, no lock-ups. Yesterday the only thing I did differently was access an Excel document from the micro SD card. I then put the pnone in sleep mode. About 10 minutes later when I needed to make a call, it wouldn't come out of sleep mode without a soft reset. Also I had scanned and re-formatted the memorycard, no apparent problems.
Anybody else dealing with a similar problem?

2 Jewcookie - met welk reperatiecentrum heb jij contact opgenomen dat ze hem komen ophalen? want mij zeiden ze dat ik hem moest opsturen, maar dat kost me teveel tijd.
grzz Clint

i had the same problem one time with it turning off when i closed the keyboard. it happened when i was playing with the battery. I just took the battery out and re-seated it securely and it fixed it.
Do you have a factory battery or an aftermarket one? if it is an aftermarket one then it might not fit as perfect as the regular one. I got spare thats a little bigger than stock. Might help in your case.

I have a stock battery. Not looking forward to doing it, though it looks like I will do a hard reset and then use my Herald completely stock for a few days and see if the "stuck in sleep mode" problem goes away. Then I'll load my third party software one by one and see if I can isolate the app. that is causing the problem. I'll post the result. May take a few days.

Keyboard issues
choptank said:
I have a stock battery. Not looking forward to doing it, though it looks like I will do a hard reset and then use my Herald completely stock for a few days and see if the "stuck in sleep mode" problem goes away. Then I'll load my third party software one by one and see if I can isolate the app. that is causing the problem. I'll post the result. May take a few days.
Click to expand...
Click to collapse
Choptank- did you find out if it was software or hardware issue?? Mine just started happening and mine is stock!!!

As it turns out, the cause of my lock up problem turned out to be unrelated to opening and closing the keyboard. The actual problem was a Today screen plugin. When I disabled the plugin, the problem went away. It took me quite a while to discover this as the program (Pocket Weather) is one of my favorites and I really didn't want to disable the plugin. I'm hoping that maybe a future version of the program will work better on my device.
CT

Guys, I too was having this problem. But, in my case it came out to be a software problem. To summarize, these were the apps that can probably do that..
1) sbsh pocketbreeze
2) sbsh ilauncher
3) spb diary
4) spb p+(frequency was too low though)
It seems as if these apps demand more juice sometimes which causes device to reboot. I have been a huge supporter of the sbsh products but I'm not using them anymore. Currently I dont use any of the aforementioned apps and have not encountered a single unwanted reboot so far.

Troubles....
kdskamal said:
Guys, I too was having this problem. But, in my case it came out to be a software problem. To summarize, these were the apps that can probably do that..
1) sbsh pocketbreeze
2) sbsh ilauncher
3) spb diary
4) spb p+(frequency was too low though)
It seems as if these apps demand more juice sometimes which causes device to reboot. I have been a huge supporter of the sbsh products but I'm not using them anymore. Currently I dont use any of the aforementioned apps and have not encountered a single unwanted reboot so far.
Click to expand...
Click to collapse
Here's what I have Kdskamal:
WM5 (Hera 100, unlocked from factory w/t mobile)
OMAP console/ckr
Opera Mini (deleted recently) and now pages lock up
vTap Videos
Ygo! Mobile
One Note Mobile
As stated above, I deleted opera mini: since the deletion, I've had these problems and I have soft reseted twice. Should I hard reset

taz357 said:
Here's what I have Kdskamal:
WM5 (Hera 100, unlocked from factory w/t mobile)
OMAP console/ckr
Opera Mini (deleted recently) and now pages lock up
vTap Videos
Ygo! Mobile
One Note Mobile
As stated above, I deleted opera mini: since the deletion, I've had these problems and I have soft reseted twice. Should I hard reset
Click to expand...
Click to collapse
Well, you should definately consider doing a hard reset and install some nice clean WM6.1 rom. try the ones from aserg(the lite ones).

WM6.1
kdskamal said:
Well, you should definately consider doing a hard reset and install some nice clean WM6.1 rom. try the ones from aserg(the lite ones).
Click to expand...
Click to collapse
kdskamal,
WM6.1 now is this a personal (cooked) upgrade?? im leery of WM6 because of its numerous problems when it first came out.

Seems to be the Battery
I have seven batteries for my alltel ppc6800 (titan, mogul, etc.). My phone completely loses powers when I use the orig. battery that came with the device and one other battery I bought on ebay sometimes when I slide out or slide in the keyboard letting the spring loaded feature do its job. It seems not to happen when I guide it open and close with my hand. One trick that did seem to work was taking an eraser and cleaning the leads on the battery and the phone, however it may work well for another couple of weeks but has the same problem sooner or later. Still, I never charge my phone and I am an insomniac and am always up using my phone so I need the batteries.