Database Users

Phone reset itself! Any idea why?

I have an O2 XDA2. I just took the phone out of my jacket pocket to find that it wanted me to calibrate the screen. It went on to take me through the whole set-up wizard and then I found that all my data and installed programs had been lost
I'm guessing the phone decided it wanted to reset itself!
Does anyone have any idea why this might have happened so I can avoid it happening again?
The phone had plenty of battery power (approx 80%). It had plenty of space space (approx 28MB). I hadn't recently installed any software although I did uninstall Pocket Money on the weekend. I also created an IMAP email account then but I've had no problem with the phone since then until now.
Any ideas? Thanks very much

would prob be a good idear if you stated the rom version you are using

Sorry, It's 1.60.00 WWE
I have never upgraded it as I haven't the first idea how or what the implications are.

the latest officail rom is 1.72
if you get that from their site you will not get warrenty issues
when i used 1.66 i had lockups from time to time
after i got 1.72
i havent had any issues

I don't really feel comfortable upgrading it as I haven't the first idea what to do.
How do you normally reset a device? Is it something I could have done by accident?

there is a little hole in the buttom of it in the right corner if you press that using something thin like the stylus while you press the on button
then it hardreset
but there is software which let you do it as well
the upgrade is really pretty simpel

Thanks very much. I know the reset button, I use that every now and again. There's no way I could have pressed it and the on switch by accident given tha the phone was in an otherwise empty jacket pocket.
Oh well, I guess my phone just had enough of life. I'll look into upgrading the ROM when I feel a bit more adventurous

Fabulous...My phone has again decided to reset itself out of the blue.
I have no idea why it does this but it's a pain in the rear. Has anyone seen this before? Does anyone know if there's anything I can do to prevent it? (other than upgrading to the Universal when it comes out!!)

And it's happened again...seems to happen approximately once a month.
Has this spontaneous hard reset issue not happened to anyone else?

I suffered this audacious curse only to find that by removing my 1gig sd card remedied the problem.
I'm wondering if the sd card draws too much power/resources or whether I have a dodgy sd card.
Either way, without it I'm flying. I pop it in when I need to use my TomTom and as it's on charge in the car cradle it doesnt matter about resource usage etc.
So, try removing your sd card and see what goes

SD cards seem to be causing all sorts of problems. I kept getting the eternal spinning timer when copy, paste or deleting files, if the card was inserted. Did a soft reset today to be met with the calibration screen as from a hard reset. Such fun isnt it. :roll:

Hi Guys
Thanks very much for your comments. Unfortunately it isn't the cause as I have had my SD slot empty for a while now (my SD card is in my new car radio/MP3 player )
I'm starting to think that after 15 months my XDA2 has decided that it's had enough of the world. My colleague told me that it's seeking revenge as it's heard me salivate over its younger sister (the Universal).
As you say having the phone hard reset itself is a whole lot of fun!

I have the Sprite Back Up programe so all is not lost - it creates an exe file on the SD card that you locate and select thus restoring everything just how it was before it was lost

one can also just have activesync do an inc backup at each sync
and if the device hardresets one can connect as guest and restore the backup from ones normal profile

The nice thing about the Sprite software is that you can restore when you're out and about unlike the active sync method which means you need your pc close by

Wizard soft resetting by itself

I know that this problem has been mentioned in 2 posts earlier on.
I thought I bring it up again, maybe sb. has a solution or good idea.
My Wizard (K-JAM) resets itself in regular intervals by itself. After the reset, no input of PIN is required. Means you don't really loose the radio capability. It is annoying anyway.
Happens on the newest i-mate ROM but also happened on the earlier ROM version.
Could it be an application doing it ? I checked the notification queue, nothing abnormal there.
Anybody has the same problem or an idea ?
Cheers
hrb

My magician done that until latest T-mobile ROM
Perhaps a bug or 2 outstanding pending fix lists.
IF only vendors were like MS and had a publically viewable list of known bugs.
Then again if they acknowledge them we might get together for a class action.
My opinion is these devices are rushed to marked and vendors prefer to rush new models out instead of fixing existing issues.

Saw for the first time 5 minutes ago that my Qtek 9100 was doin a soft reset to ...
But as you said it only restart and no pin requierd so that's something you have to live with no updates yet.

Do you have Skype installed?
It did the same for me with Skype.

as meroupow said, i had reset problems until i removeed skype,
and resets went away

Never had Skype installed
Cheers
hrb

Quite possibly way off topic but...
My old ipaq used to do the same to me all the time (i know its different hardware & software) but i eventually found it was flexing very slightly in my pocket. Added 1 aluminium alloy case - no more resets.
Just wondering if you wizard is under any physical stress that could be casuing a hardware fault / power interuption.

Beeble said:
Quite possibly way off topic but...
My old ipaq used to do the same to me all the time (i know its different hardware & software) but i eventually found it was flexing very slightly in my pocket. Added 1 aluminium alloy case - no more resets.
Just wondering if you wizard is under any physical stress that could be casuing a hardware fault / power interuption.
Click to expand...
Click to collapse
Thx for your advice.
The device has only been sitting on the desk or in my hands. It resets about every half hour wherever it is.
Cheers
hrb

btw: it resets also in flight mode !

i Know its a PITA but you might wanna go through a hard reset and see what it does on the basic "as shipped" setup. if its all ok add software 1 piece at a time until you see the problem reappear. if it fails after the reset you may have a faulty device, contact your seller.
If you find its "software x" do another hard reset and put that software on first, then see (to see if its X or if X is conflicting with another piece) then i'd make a new topic along the lines of:
Software X & Y on my wizard causing random resets
or
Software X and random resets
Sry i cant be more help

reset
hrb said:
btw: it resets also in flight mode !
Click to expand...
Click to collapse
I hav the same problem I used the next prgrms
spb pocket plus wm5
memmaid wm5
resco explorer wm5
spamfilter wm3
tomtom 5.21
total tcommander
worldmate pro wm3
webismail beta wm5
spb diary wm5

My XDA mini is doing exactly the same - I was searching to see if anybody else was getting this.
I think it may well be to do with Skype as I think it started after I installed it.
Mine does it while sitting on the desk, so it's unikely to be a loose battery or contact issue. Also the fact that the radio is not affected point to a SW poblem.
I'll get rid of Skype and see how it goes

reset
I have the same problem on my K-jam. I removed my 1GB MiniSD (Sandisk) from the slot and the reset problem was gone.
Then I put the MiniSD back to the slot and the reset problem came back again.

reset
I have the same problem on my K-jam. I removed my 1GB MiniSD (Sandisk) from the slot and the reset problem was gone.
Then I put the MiniSD back to the slot and the reset problem came back again.

Re: reset
Heijdemann said:
hrb said:
btw: it resets also in flight mode !
Click to expand...
Click to collapse
I hav the same problem I used the next prgrms
spb pocket plus wm5
memmaid wm5
resco explorer wm5
spamfilter wm3
tomtom 5.21
total tcommander
worldmate pro wm3
webismail beta wm5
spb diary wm5
Click to expand...
Click to collapse
After hardreset and new installation it's work good now so it must be a SOFTWARE problem

my qtek reboot too
program installed:
resco explorer 5.31 with registry add-in
sunnysoft backup manager 3.7
tcpmp (but the resets were happening before installation
call sms blocker (but the resets were happening before installation
myprefixdial (but the resets were happening before installation
tomtom 5.210 (5430)
is it possible that qtek resets itself to clean memory from unused programs?

Mario4473 said:
my qtek reboot too
is it possible that qtek resets itself to clean memory from unused programs?
Click to expand...
Click to collapse
A pocket pc should NEVER reboot alone that is a huge bug.
The only way when it gets like this is hard reset.
Then use it for a while and if there is no soft reset start installing softwares one by one.
If it soft resets after hard reset change your rom to a better one or bring it back.

Hi,
I had the same problem as well, random reboots. I noticed as you did that removing the miniSD storage card fixes the problem; I then tried to reformat my miniSD and it *seems* the problem has now dissapeared... Regarding the applications, the first time I noticed that problem was maybe 5 mn after I got it out of the box (was brand new) ... with no applications installed at all !
Try formatting (and then copyback the files) the miniSD, it could help ...
The funny thing concerning that problem is that it does not ask for the PIN anymore ... it makes me think it could be a 'normal' behavior, as to say that under some circumstances, WM2005 deliberately decides to reboot the device ...

Mine did this in the car today, just sat in its cradle, suddenly I saw the blue "Windows Mobile" screen.
Never asked for a PIN, but it wasn't until I got home that I realised that it hadn't re-connected to my service provider.
A soft reset later, and it was working again.
Latest O2 rom.

Strange but true
Happened to me as well today... as i took it out of the pouch.. cursed myself of being clumsy... :roll: Now i feel better. 8)

XDA Exec won't wake up

I have a qtek 9000 and an xda exec. Both have the same rom updates (latest o2). The qtek works as it should, but the o2 does not. I have re-flashed the rom twice. No software is installed, nor is bluetooth running. The phone works and connects to 3g etc. If I close the clamshell, about 1 hour later the phone is asleep and will not wake up. A reset must be done in order to turn it on. I have hard reset many times and cannot fix this problem No calls or messages have been received by the phone. The green phone light remains flashing in its deep sleep mode, but it is not possible to call the phone. It does not ring or wake up. Has anyone had this problem? I have searched this forum and read many posts concerning sms causing sleep problems etc., but can find nothing relating specifically to my problem. Thanks for any help.

sounds like it could be faulty.
never woken it up via a phone call, so I don't know about that, as I don't use it as a phone yet, waiting until the contract for the W800i ends at the end of this month before I start informing people of my new number. But I wake mine up via the power button. If that fails for you, then I would suggest speaking to the company you got it from, as it would suggest a fault.

same problem here
r1.04.10
G42.37.P8
D1.13.64WWE
imate jasjar with qtek 9000 rom
verry annoying

Kaze, this problem is usually caused by having anything running on the Today screen or resident in memory that is installed on the Today screen. For instance, a application loader on the today screen with links to programs on the SD card can cause this type of freeze, as it tries to get the icons from the SD card but cant - crashing(?) WM5. Just keep anything related to the today screen or bootup etc on the phone's memory itself and your crashes should go away.

dont think so
http://forum.xda-developers.com/viewtopic.php?p=223711#223711

That other thread you are posting in is back from October/November last year. Just taking out the SD card wont help, you need to disable the programs trying to access the SD card. Although your problem might be different - maybe somethings faulty with your SIM card then? Try a different SIM card and see if it still happens.

As I said in my initial post, there was nothing installed on the unit. There was no sd card, and it was in total factory default condition. The unit was returned as it was faulty. The new unit works as it should, with the same sim card etc.

As I said in my initial post, there was nothing installed on the unit. There was no sd card, and it was in total factory default condition. The unit was returned as it was faulty. The new unit works as it should, with the same sim card etc.

I've had a new Qtek 9000 for about 3 weeks and it has had exactly this problem from day 1.
Looking at this thread http://forum.xda-developers.com/viewtopic.php?t=32688 I thought it might be a SIM problem but it isn't. Done a load of tests and the final one - hard reset - no SIM - no SD card and the problem still occurs. It's on it's way back for repair / replacement.

Same problem here? Does anyone have the solution yet?

I'm sorry no - mine had to be sent back for reapir.
It's fine now.

First one I got had this problem from day one fresh from the box with nothing installed. I simply took it back to the shop and had them replace it as faulty. Second one has never shown this behaviour.
Dodgy batch/ component.
My advice is don't wait for a fix, it's a hardware fault, return it under warranty.

my hermes hang !!!

I 'm now using 2 gb of memory. When i turn off my screen for a moment and trun on the screen. There is nothing comming up. I have to reset my hermes. Pls advise..what 's wrong ? Before i used 1 gb of memory, i never seen this problem.One thing i use calendar plus on the today screen.

After selling my Wizard to get the Hermes, I have discovered that the Hermes is a VERY unstable device.
I have experienced (and still do sometimes) what you are experiencing. From what I can see, this is normal for this device. If this continues, I'll have to sell this and get something else. The other day my device did this and I called it from my house phone to see if it would even ring, and it did not. I guess I could live with the PDA locking up, but if it interferes with the devices primary function as a phone, it's totally unacceptable.

jcute, i was having this problem for a bit, but my issue only occured when it was on the charger and i temporarily shut off the screen, it would then not turn on and would have to softreset every time
i noticed this problem occuring after installing some software including weather software (cant recall exactly which) and skype, not sure which one was the main problem but wasnt using either hence their uninstall and correcting of the problem
good luck, try removing some recently installd software and seeing if the problem persists and perhaps try removing the microsd card and running ur phone without it for a bit to see if the problem is the card

time for rom upgrade ?

thanks for info. I tried to unplug micro sd 2 gb and press power button again ..it 's work !!after that i plugin micro sd again but some icon 's missing at the today screen. Ex. resco today icon , psshutdown, photo contact.....So the question is that i have to do this everytime when screen 's off???

After upgrading to AKU 3.3 and installing my programs only to the main memory, I've noticed far fewer lockups as opposed to before when I ran many programs such as Pocket Player or GPRS monitor from my 2gb sandisk.
I guess the moral of the story is, try not to install programs that access your memory card while your phone is in sleep mode.

DonnieZ said:
I guess I could live with the PDA locking up, but if it interferes with the devices primary function as a phone, it's totally unacceptable.
Click to expand...
Click to collapse
I would not get a Hermes if I wanted it to be a phone primarily. IMHO most of these devices XDAs, are primarily PDAs with a phone tacked on.
Just a humble observation
Mike

my problem is when i scroll or drag the side bar too fast (inside memory card),the device will hang and need to soft reset.
can anybody solve this problem??

Goto www.softwinter.com and try out storage tools. I've found that a regular repair and defrag help the load times from the storage card tremendously. Also, someone mentioned above that reformating your storage card with fat32 helps and I too can confirm that. Let us know if that helps or not.
Lance

one more thing, when i reset my hermes, it hangs at the welcome screen. I always get this problem.

Stuck at Windows Mobile loading Screen (Backup power ??)

As weird as it may sound, my prophet is not loading up successfully since this morning. It was working well until last night and for no reason seems to have lost it's way.
I see the Splash screen with the IPL / SPL etc. information and then it proceeds into the blue Windows Mobile Screen (Windows loading screen) and doesn't get any further.
Has anyone faced a similar problem earlier and have a resolution to it. I do not want to Hard Reset my device at the moment.
I had this problem last time but it worked after n soft resets. I'm sure today I have far exceeded that number n in doing a soft reset on my device. Any help is appreciated.
Thanks,
Umesh.
O2 Neo (WM5)

Feasibility of a probable solution
Read this solution on another forum and thought of bringing it up for discussion here.
It said that these PDA phones have backup power source probably as a battery / capacitor to store ROM data in absence of the main battery. In case of situations like mine where the boot sequence is probably hitting a deadlock or some other problem , it might work to drain the back up battery / capacitor completely.
This might force the PDA to look for a fresh boot sequence or default.
Is this a possibility ? Do the senior members / experts here believe or know anything about this. I feel it's worth a discussion, if so.
Thanks,
Umesh.

The probable solution!!!
Hi
I had almost the same problem and I guess you maight have done the same mistake.Have you newly installed any weather forcasting programs which install some plugins into your TODAY SCREEN?If yes,it is the one which is responsible for your failure.(Many of plugin installers in today screen may cause the sme problem)
Hope you can succeed with resolving it.

puzzled
Have you tried start up minus the SD card...?

amiromario said:
Hi
I had almost the same problem and I guess you maight have done the same mistake.Have you newly installed any weather forcasting programs which install some plugins into your TODAY SCREEN?If yes,it is the one which is responsible for your failure.(Many of plugin installers in today screen may cause the sme problem)
Hope you can succeed with resolving it.
Click to expand...
Click to collapse
I did install the HTC Home Plugin but I'm also sure that did not cause the problem cause I had it running great for about 3 weeks now. The last software I tried installing on my device was Merriam-Websters pocket pc dictionary. It had some flash card feature which ran at start up and to my surprise the morning (without restart) before my cell went into the struggling mode. But unless it reloads itself, I cannot do anything about any of the softwares.
How did you resolve the same problem with your device. Did you also have to do hard reset ?

Rivendell63 said:
Have you tried start up minus the SD card...?
Click to expand...
Click to collapse
I have tried with and without the SD Card - that had got my prophet working last time I had this problem but unfortunately, this time not. I even tried pulling it off at different intervals while the cell is stuck in the load mode, but to no luck.

You'd better to...
umesh said:
I did install the HTC Home Plugin but I'm also sure that did not cause the problem cause I had it running great for about 3 weeks now. The last software I tried installing on my device was Merriam-Websters pocket pc dictionary. It had some flash card feature which ran at start up and to my surprise the morning (without restart) before my cell went into the struggling mode. But unless it reloads itself, I cannot do anything about any of the softwares.
How did you resolve the same problem with your device. Did you also have to do hard reset ?
Click to expand...
Click to collapse
Hi
Actually,I installed a POCKET WEATHER, a weather forecasting program which installs some plugins on today sceern.Then my problems with the device(same as your)started to appear.I waited for 2 or three days,but finally I found the solution in removing it from my device.Once I deleted it,my device returned back to its great condition that it had before.I guess, you should ignore and put away those programs which leave a trace in today screen.Don't ask me why(Cause I don't know that much!!! )but I heard about some subsequent problems with your rom's cash, or something.You'd better removing them and I hope they will help you to solve the problem.

I did not have any luck and had to hard reset my device. I had not done it even once since I brought this handset about a year ago and am only glad to have done this now. Just realised how slow my device was working with all the software installs and uninstalls I had experimented with it over the year.
I did loose some data - but in the end a fair trade off.

hard reset keys dont work
Hi! i got the same problem, i installed an updated TouchFlo in my phone, but it hangs at start up, so i tryed to hard reset the phone, BUT my phone is a chinese clone of pharos 3470 / dopod P660 and the hard reset keys dont work (camera + power + reset) i have been trying diferent combinations of keys but i cant find any solution.
does anyone know a possible way to hard reset a phone?
i did it before, but from inside the windows settings and it worked well, but i cant do it with the keys, and i cant get in windows settings when it is stucked at startup
please help!