Database Users

MicroSD card hanging phone

I've just took delivery of my Kingston 1GB MicroSD card and all is not going well.
Using TomTom on it causes the entire phone to hang. This can happen is various places, there seems to be no real pattern to it. It can hang when running the initial config screens or if you manage to get passed them it will always hang when trying to enter a street/city name. Normally I can get a few characters in to typing the name and then it will freeze. Only a soft reset will bring it back.
I've tried formatting the card on the PC as FAT and FAT32 but neither seem to improve things.
Anyone else had issues with reading from MicroSD cards hanging their phone - up until installing the card the phones been rock solid?
BTW: It's a SPV M3100. Nothing else is installed - it's just been hard reset

I was having numerous problems with the phone freezing. The famous sleep of death whereby if was left charging overnight it would freeze up only a soft reset will sort it out.
I narrowed it down to the micro sd card or the SPV3100 handling of it. I have a 1gb Sandisk Ultra II. I discovered that if I had a program loaded onto the sd card & the phone had to access it for whatever reason, in my case Fizz Traveller & an RSS reader the phone would just freeze up.
Another problem is everytime I take the sd card out & put it back in, the phone doesn't see it until a soft reset.
Obviously this could be just the phone not compatible with the sd card but I don't have a different brand to try out. But I tend to think its a bug with the phone itself.

hmm doesn't sound too clever.
Assuming it is a bug with the phone itself I wonder if trying one of the other roms might be a course of action? Trouble is there's no way back yet until Orange release a update. Could really do with my GPS working though :-(

zen123 said:
Another problem is everytime I take the sd card out & put it back in, the phone doesn't see it until a soft reset.
Click to expand...
Click to collapse
I think that this is normal for the Hermes. That's the way it works on my Vario II.

I believe the problem with TomTom hanging is due to the software being a little slow at reading the names database from the card. This happens to me on occasion, but if you wait a little while it comes back. I'm using a SanDisk 2Gb card and most other software works fine. It's entirely possible that these problems will be fixed with a future firmware update, as I think it's just a matter of teething problems on a new system. In my case, 2Gb cards weren't even widely available when the Hermes was designed.

kevino said:
zen123 said:
Another problem is everytime I take the sd card out & put it back in, the phone doesn't see it until a soft reset.
Click to expand...
Click to collapse
I've got TTN5 working on my SPV no problems at all. Took less than 10mins to transfer the files from my old sd card to the new one & load the Nav5.21 program onto the phone. Even after numerous hard resets & 3 different phones.
Click to expand...
Click to collapse

Micro SD not recognised on insertion!!!

Hi All,
Wonder if this is common or should I return the unit now. Had my Dopod 838 Pro for a week now. Great phone/PDA but since new, it does not always recognise a Micro SD card at first insertion. Tried 1x512 Sandisk and 2x1gb Ultra II cards with same issue. Phone has latest ROM from factory, 1.03.707.4. The insertion seems "clunky" too, that is, it doesn't go in smoothly like regular SD and Mini SD devices I have got.
What I have noticed is that if I only insert just enough to lock the card in it seems okay, but if I push it firmly home, it is more likely to remain unrecognised.
In every case, once recognised, it runs, saves, reads from the card flawlessly so it does seem like this is a hardware issue. But if all the Hermes phones are similar, it may be just one of those characteristics of the phone and nothing too much to worry about. Just like to know so I can relax or act as the case may be.
Thanks for any feedback guys...
John

Yes, I have found a similar issue. If I remove and re-insert the card a few times it eventually gets noticed.
It's the only glitch I have had on the device after 3 flawless months

MarkD said:
Yes, I have found a similar issue. If I remove and re-insert the card a few times it eventually gets noticed.
It's the only glitch I have had on the device after 3 flawless months
Click to expand...
Click to collapse
Quite a few seem to take a few goes before recognised but usually seem to work fine once recognised.
Might be a bit concerned about jpfe8851's clunky slot and if it seems to go past the normal stopping point - Have not seen reports about this and mine does not do this.
Mike

I've noticed that it works everytime for me if I insert the card with the device turned off.
Martin

If you use your camera application to save the pictures on a memorycard, try to run the camera after inserting the card if it doesn't detect it. The camera app. then informs you that there's a new memcard inserted and do you wanna use it to save the files on.
Not so much of an hasle, considering how often you really remove/insert memory cards and the hermes has the camera button just opposite to card slot. And the application doesn't stay on the process list if you close it from the X (cross on upper right corner). The OK button doesn't completely close the application.

Inc said:
I've noticed that it works everytime for me if I insert the card with the device turned off.
Martin
Click to expand...
Click to collapse
Same with me I turn it off to remove and then turn it off to insert and it will pick up the card

y2whisper said:
Same with me I turn it off to remove and then turn it off to insert and it will pick up the card
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Click to collapse
This sounds like good practice and I'm sure for most folks this works. I think though there some people that struggle to get Hermes to recognise the card even when inserting it when off. Generally it does recognise it in the end but there could be a few reasons for these issues (formatting, fragmentation, poor physical contact and so on).
I think your advice is good though and should become routine whenever the card is removed/inserted.
Mike

I've used a 1GB PQI, a 2GB normal Sandisk, and a 2GB Sandisk Ultra, and all have worked fine. Except one of the 2GB doesn't like my card reader

i found formatting the card help. Originally it would only be detected if the phone was turned off.
Unfortunately I didn't have a card reader, so used an adapter to format it in my digital camera and have no idea how it formatted it. But it now works everytime without fail!

Thanks Guys...
Sounds like this is fairly common. I've found even since I posted the original question, that provided I just push the card until it clicks, it starts up every time. With my old Axim x50v and Atom, I had to really push the SD cards as far as possible to engage the lock whereas the Dopod clicks just after the edge of the card is past flush. Gently does it seems the rule.
Mike, I appreciate your concern but the clunkiness I think is more related to the card design, having the bumps along one side, than the slot. Also, these things are all rated as hot swappable, so we should all not have to turn off just to change a card. I don't change cards that often, but when I travel, I swap cards a bit as I take a couple cards with music on to listen to while flying.
For all with the issue, I suggest you do as I said in the first paragraph as that seems to be the clue, just press the card until you feel it engage the lock and see what happens.
Thanks all for your feedback. I'll carry on without a visit to service as the phone is terrific and the keyboard (my reason to replace the Atom) is superb.
Best regards,
John

*Solution*
I've also had the same problem, but I think I've figured it out and it's a hardware issue.
If you don't pay attention to how you put the card in, it will go in "crooked". The problem is that the little notch on the side of the microSD won't activate the switch inside the phone that tells it that "the card is in".
The solution is to watch very closely how the card goes in. If you make sure that the side of the microSD card with the notch, goes in straight and flush with the side of the slot, it will recognize it every time.

i've done all the suggestions given on this topic but i still can't get my JasJam, which is about 13hours old, to recognice my microSD card. I've tried a 512mb and a 1gb and no luck... i'm leaving tomorrow and i'm worried if the service center will want to repair it rather than exchange it.

hi fone_fanatic,
if its a fault with the jasjam, you will receive a replacement if its under 30 days old. but the replacement procedure sucks.
Are you in Australia and a Telstra customer? If so, telstra calls imate support to obtain a service reference number, then they will send your pda to mobile phone solutions (MPS) in QLD, they will inspect it and then return a new jasjam to your retail outlet. once the retail outlet receives it they will give you a call to come and collect it.
the warranty is Imate, not telstra, so once it leaves their stores, imate are the ones who do the replacement through Mobile Phone Solutions.
Turn around time, 1 week for my replacement to be couriered to QLD from Melbourne, 5 days turn around time from MPS, 4 days for the new replacement to be couriered back to melbourne, 1 day for me to pick it up. so around 3 weeks.
Now, MPS is closed from Dec 22 to Jan 3 and they are out of JASJAMS, they are awaiting more from imate for warranty replacements (my friend is wating for his replacement) so turn around time could be longer.
life sucks sometimes......

Thanks for that info Jasjamming. I'm in saudi arabia visiting family and friends for the holidays, and the process you just described soounds very similar to the one that was described to me today. BUT... turns out the device is fine, the cards i tried were both Nokia MicroSD cards that came with nokia phones and for some reason the jasjam won't read them. So i bought a 1gig Sandisk and it works fine!

Im having the same issue with my Hermes and a Sandisk 2gb card. It worked fine for a few weeks, but now wont detect at all. Interestingly the screen comes on when the card is inserted or removed - I'll test the card in a reader to see what shows...

A soft reset always seems to work for me

aprmike said:
Im having the same issue with my Hermes and a Sandisk 2gb card. It worked fine for a few weeks, but now wont detect at all. Interestingly the screen comes on when the card is inserted or removed - I'll test the card in a reader to see what shows...
Click to expand...
Click to collapse
There's a thread here http://forum.xda-developers.com/showthread.php?t=294324 which gives some fixes to this problem. The thread is a bit long so it may be best to read from the end backwards.
Also, I believe this problem has been taken care of in the cooked WM6 roms. My SD card hasn't disappeared since upgrading to WM6, but did all the time when with Vodafones UK rom.

broken microSD card?
I have a Sandisk 2GB microSD card, that after a few days stopped working. Whenever I insert it, the device hangs completely. It doesn't matter whether I had turned off the device before inserting. The device stays unresponsive when I eject the card again, I always have to do a soft reset to bring the device back to live. I tried to insert the card carefully (as someone here mentioned the issue with the little notch), but it doesn't make any difference. The card is never recognized, not even after a soft reset. This is obviously very frustrating, as I had just installed a couple of useful apps on the card.
Do I need a new card or is there anything else I could try? ( I do not have a card reader....)
ROM: 1.23.78.3
ROM date: 08/01/06
Radio: 1.06.00.00

it must be the sandisk 2GB microSD cards as i have one to worked great for a week, then stopped working....i formated using the pc and now it is recognized as a 1 GB card, in both phone and pc..

QuachMD said:
I've also had the same problem, but I think I've figured it out and it's a hardware issue.
If you don't pay attention to how you put the card in, it will go in "crooked". The problem is that the little notch on the side of the microSD won't activate the switch inside the phone that tells it that "the card is in".
The solution is to watch very closely how the card goes in. If you make sure that the side of the microSD card with the notch, goes in straight and flush with the side of the slot, it will recognize it every time.
Click to expand...
Click to collapse
Quoted for truth.

my hermes hang !!!

I 'm now using 2 gb of memory. When i turn off my screen for a moment and trun on the screen. There is nothing comming up. I have to reset my hermes. Pls advise..what 's wrong ? Before i used 1 gb of memory, i never seen this problem.One thing i use calendar plus on the today screen.

After selling my Wizard to get the Hermes, I have discovered that the Hermes is a VERY unstable device.
I have experienced (and still do sometimes) what you are experiencing. From what I can see, this is normal for this device. If this continues, I'll have to sell this and get something else. The other day my device did this and I called it from my house phone to see if it would even ring, and it did not. I guess I could live with the PDA locking up, but if it interferes with the devices primary function as a phone, it's totally unacceptable.

jcute, i was having this problem for a bit, but my issue only occured when it was on the charger and i temporarily shut off the screen, it would then not turn on and would have to softreset every time
i noticed this problem occuring after installing some software including weather software (cant recall exactly which) and skype, not sure which one was the main problem but wasnt using either hence their uninstall and correcting of the problem
good luck, try removing some recently installd software and seeing if the problem persists and perhaps try removing the microsd card and running ur phone without it for a bit to see if the problem is the card

time for rom upgrade ?

thanks for info. I tried to unplug micro sd 2 gb and press power button again ..it 's work !!after that i plugin micro sd again but some icon 's missing at the today screen. Ex. resco today icon , psshutdown, photo contact.....So the question is that i have to do this everytime when screen 's off???

After upgrading to AKU 3.3 and installing my programs only to the main memory, I've noticed far fewer lockups as opposed to before when I ran many programs such as Pocket Player or GPRS monitor from my 2gb sandisk.
I guess the moral of the story is, try not to install programs that access your memory card while your phone is in sleep mode.

DonnieZ said:
I guess I could live with the PDA locking up, but if it interferes with the devices primary function as a phone, it's totally unacceptable.
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Click to collapse
I would not get a Hermes if I wanted it to be a phone primarily. IMHO most of these devices XDAs, are primarily PDAs with a phone tacked on.
Just a humble observation
Mike

my problem is when i scroll or drag the side bar too fast (inside memory card),the device will hang and need to soft reset.
can anybody solve this problem??

Goto www.softwinter.com and try out storage tools. I've found that a regular repair and defrag help the load times from the storage card tremendously. Also, someone mentioned above that reformating your storage card with fat32 helps and I too can confirm that. Let us know if that helps or not.
Lance

one more thing, when i reset my hermes, it hangs at the welcome screen. I always get this problem.

MiniSD card Work around!!!!

I have had the same problem as most of you. Here is an semi-HONEST answer from HTC..........
"Dear Customer,
Thanks for your email regarding your P3600.? The issue you describe is something we are aware of and are currently in the process of rectifying.? It seems to be linked in some way to the latest updates to Windows Mobile 5 and as such we have also enlisted Microsoft's help in solving this.? It seems that the device is accessing the memory while it is in an idle state.
We are currently still investigating the matter with the help of our engineers in Taiwan, but in the meantime, to workaround the problem you can set the device to turn itself off after 1 minute in the power options, then let the device turn itself off instead of pressing the power button.
Once we have fixed the problem, I have no doubt it will be released in some sort of ROM update in the near future.
Thank you for your patience in this matter. "
Although they blame it on someone else, as usual, they are aware of this problem. I have not heard of this problem in the TyTn and it is basically the same

I'll try this. Thanks for the info.

jmermel said:
We are currently still investigating the matter with the help of our engineers in Taiwan, but in the meantime, to workaround the problem you can set the device to turn itself off after 1 minute in the power options, then let the device turn itself off instead of pressing the power button.
Click to expand...
Click to collapse
Ok now I know why I never had problems with my miniSD card!!! That's exactly my configuration! And 99% of the times I let the phone turn itself off after 1 minute without pressing the power button....

That´s just stupid i always press the power button and no issues from this side, had them with a kingston card but not with my actual sandisk.
cheers

Same here, I always use the power button and use a Sandisk without issues.(never tried other brands)

Apoc and fluke, your logic is flawed. Just because you don't get the effect with certain cards doesn't mean its not broken.
How about this scenario:
auto-turn of always works (card independant)
power-off fails on some cards (like Kingston)
Clearly your experiences do not contradict their explanation

Sorry, but I'm just supplying user-feedback, that's what happens with my trinity+sandisk. I'm not supporting X or Y's logic.

The "auto turn off" trick doesn't work for me. I have a takems 2GB minisd card.

Apoc said:
Sorry, but I'm just supplying user-feedback, that's what happens with my trinity+sandisk. I'm not supporting X or Y's logic.
Click to expand...
Click to collapse
x2
Lógica da batata
cheers
Abraços

I am using a Kingston 2GB mini SD, and I don't have that problem...yet.

I have a Kingston too 2GB no problem in the phone. However, when I transfer mp3s from my dell laptop (with built in SD card reader) I get I/O errors (I've reformatted, and tried with other SD cards that have no problem). When I transfer to the card over activesync through the phone i have no issues... it just takes a year to do it. Any one else?

Hok said:
I have a Kingston too 2GB no problem in the phone. However, when I transfer mp3s from my dell laptop (with built in SD card reader) I get I/O errors (I've reformatted, and tried with other SD cards that have no problem). When I transfer to the card over activesync through the phone i have no issues... it just takes a year to do it. Any one else?
Click to expand...
Click to collapse
Try an external card reader, make sure that it is fiinished writing before removing the card.

Hok said:
I have a Kingston too 2GB no problem in the phone. However, when I transfer mp3s from my dell laptop (with built in SD card reader) I get I/O errors (I've reformatted, and tried with other SD cards that have no problem). When I transfer to the card over activesync through the phone i have no issues... it just takes a year to do it. Any one else?
Click to expand...
Click to collapse
Hi, hok can you please tell us what you get if in dos prompt you tupe chkdsk in your miniSD 2Gb? i just can's format my miniSD in FAT whith a 16K cluster file........ just in 32K cluster file but my trinity don't recognize it.....

microSD Standby Resume Problem

I have an 8525 that is about a year and a half old running Schap's 4.31 WM6. My device has been unable to come out of standby after a press of the power button with any memory card in (I have tried 3 different ones). The screen remains black and I must soft-reset to use.
Is there a patch/fix for this issue?
BTW this is not a new problem, I have never really been able to use one, just have never gotten around to doing anything about it until now.

ifiweresolucky said:
I have an 8525 that is about a year and a half old running Schap's 4.31 WM6. My device has been unable to come out of standby after a press of the power button with any memory card in (I have tried 3 different ones). The screen remains black and I must soft-reset to use.
Is there a patch/fix for this issue?
BTW this is not a new problem, I have never really been able to use one, just have never gotten around to doing anything about it until now.
Click to expand...
Click to collapse
As an experiment, can you copy the contents off the card to your PC ( for safe-keeping) then format the card and see if it does the same with an empty but formatted card?
If it resumes ok, then I assume that it is something you have on the card (possibly an installed programme) that is attempting to run on resume and conflicting with the resume function.
If it locks up even with a blank card then we need to track down old threads on this - it has been discussed before
Mike