A couple days ago my phone was behaving very strangely, not recieving calls, callers were not going to my voice mail but to strange error messages and I wasn't able to log into my voice mail for an hour or so either. That all resolved itself relatively quickly but since then I haven't been able to log onto my unlimited GPRS cingular account with my Wallaby (T-Mobile branded). My retail (all carrier) Ngage QD connected just fine so I know it's something to do with T-Mobile's network. As I wrote this post, I decided to check the connection in my T-Mobile branded Ngage to be thorough since I was assuming that somehow T-Mobile managed to disable my data passthrough on their network. To my surprise, the T-Mobile Ngage DID connect to the internet! I replaced the SIM in my Wallaby, rebooted and checked my internet connection once again with not a small amount of pessimism but it now works! I must have hard and soft booted it a dozen times in the last two days but it continually refused to connect until I connected with a different device. I don't know if this was an issue unique to me or a regional thing (because of the coincidence with the tower-related problem) or maybe a more prevalent issue but I might as well go ahead and share my solution. Any more technical types who could further illuminate the details please do!
Seems I spoke too soon...
The problem is back. It still works alright when I use the T-Mobile Ngage but the Wallaby gives me the "The answering modem has disconnected" message. In reviewing my device settings, I realized that the asterists in the password field seemed to be a little bit longer than the 9 characters in CINGULAR1 so I changed it and now it works once again. Ergo either Cingular just started checking the password this week or they changed the password this week on our servers or somehow the password managed to change itself in my Wallaby. None of these seems very likely to me. Has anyone had any kind of similar issue this week?
Related
Four days ago, I stopped receiving GPRS connection on my Qtek, although, up to now, this has been working just perfectly.
I called the operator (Cellis, Lebanon), and they told me that this was due to the upgrading on the GPRS server. Unfortunately, it has affected only the pocket Pc's due to technical reasons concerning these softwares.
This problem has been taken note of, and the technical department is trying to solve as soon as possible.
Anyone has an idea of all this ? :!: :?:
I have the same problem. Operator support say to me that GPRS server have Ericsson software and they update system. Motorola and LG already update own phones, but Pocket PC Phone Edition don`t work with new version GPRS.
The problem has been resolved since my last message, and it is not complicated at all. You better insist on your operator.
I'm having the very same problem.
The data group said there is a problem with the proxy servers
used by XDAdevices, so they had me de-select the server. Thid didn't help.
They guaranteed they would have it fixed withing 48 hours!
I hope they're right? 48 hours is a long time to be GPRS-less.
Hi all, I hope someone can help with this,
I have tried to all O2 using 100 (but this keeps getting disconnected automatically) so I have to call as 0845 number which uses my minutes + I was waiting 30 minutes to speak to someone and when i eventually did get through they hung up (I am well Pi***d off with o2). Anyhow
I want to connect to the net using GPRS, however no GPRS symbol is displayed and if i try, i get a message saying "No moden at above number" any help would be great.
Cheers
Matt
Right, couple of things to suggest.
Firstly (and I know this sounds stupid)....O2 have recently installed new call centre handling "things" which SHOULD route your call more efficiently but as they have been put in by IBM (also, responsible for more recent "good inovations" in O2) the bits aren't working v well! - trust me as I speak from experience and "from the horses mouth" - I work for them!
So chill when you do get through....the staff on the phones are getting major grief from customers, dealers and fellow staff members (mainly store staff) because it's taking ages......It's not their fault!!
Anyway, back to your problem.....you haven'y said whether you got a new connection or an upgrade.....if it's the latter did you ahve GPRS on your previous phone and did it work?
If it's a new connection then GPRS hasn't been provisioned for some reason (although it can tkae 48 hrs max from connection to go through), same goes if it was an upgrade and you never used GPRS on the old phone.
Give me the answeres to these questions and I'll give you my best guess!
Mike
Check settings
I use this site for settings:
http://www.filesaveas.com/index.html
I would also suggest that you check that GPRS has actually been enabled by O2 for you. I had problems with MMS not being enabled although I HAD asked for it.
Thanks Mike for your responce, and I promise not to go ape at your colleagues.
I have a new account with O2, connected today, however seems strange that it could take upto 48hrs to get GPRS active, I was recently with ORANGE and as soon as I activated the phone (a SPV) the GPRS was active there and then. Ah well I will wait the 48hrs and hopefully it will come active sometime soon.
As an O2 employee, you may be able to assist on this query. As a paymonthly customer on O2 400, I am supposted to call 100 from my XDAII to call CS, but when I do this I get disconnected automatically as if the number is dead, any ideas?
Many thanks for your help.
Matt
An update on the aboe. I have managed to sort this problem out, I did a soft reset and when rebooted I noticed the phone settings were on Germany, changed it to UK and GPRS works fine.
Matt
for anyone searching with this problem
MODEM NOT FOUND AT DIALED NUMBER
1. phone CS on 0845 and make sure GPRS is on! (APN provisioning for mobile web access (you can 'check' on the 100 number, but they can't turn it on for you)
2. 3.30pm is the 'switch over' time, so soft reboot after this time each day (
up to 24hrs) ...... phone again if still not on !
3. GERMANY is default if you go to MY XDA - connections. it will always be on Germany. but the wizzard should of set it to UK when you first set it
Do you have the correct settings for wap over gprs, email over gprs using O2 payg sim with free gprs pages and wap.
Is there any portal to get the settigs to the O2 phone directly?
Folks, please forgive the intrusion of a non-developer, but I come cap in hand for some wise and informed advice -
I want Internet access to browse to my firm's MS Exchange server for browser-based e-mail.
Took delivery by courier of a VF 1605 on Monday, swapped SIM over from old Nokia 6230i and turned it on: no Internet browsing to any site. Eventually, after many calls to customer support got the setup instructions: settings, connections, ISP/add new modem connection, contract Internet, cellular line GPRS,3G, Intranet, Web, Web, Finish.
Still no connection - just an error message: Cannot connect for an unknown reason. To check your connection settings and change them if needed, tap settings.... (you get the picture.) And so we go off round the houses again.
VF customer support first thinks it's a SIM problem (old one not compatible with new phone) so delivers a new one. Phone fails to work just the same. I try the new SIM in another new 1605 at a VF shop. Same result - no connection to any Web site. I then download vodafone_settings.cab from here and install it on my phone. Still no change. Same result - Cannot Connect. VF now think the phone is faulty and will swap it when they have stock. But I am not so sure.
Can two 1605s be faulty in the same way or does this smack of general muppetry by me?
With thanks for your patience!
KevinF.
Hi replace intranet with internet.
Many, many thanks
Bri.s -
I have done so and the 1605 now connects. I am so grateful. Many thanks.
KevinF.
Greetings,
I'm desperate as I am writing this.
I have blackstone, that I just purchased 2 months ago.
Everything went well with it, I had no issues at all. Suddendly it just stopped connecting to the Internet using the mobile connection.
I can receive/send calls and SMS without problems, I can connect using WiFi or Bluetooth (sharing my Computer's connection) but it doesn't connect using EvDO (unfortunatelly, the country where I live and the Service Provider, has a different band for 3G so I can't use since the beginning).
I have not modified anything in my phone (haven't installed any applications recently). I called my Service Provider, they checked that my account settings were correct and that my data plan was active. Also, I put my SIM card in my wife's phone (a Blackberry Bold) and it connected and browsed the Internet flawlessly.
So, any help please? I don't know what else to do, I have even done a hard reset, by just formatting the phone to its initial configuration state and started from the beginning, but no results!
did you change your sim
did u get this phone on contract.i got a x7510 it was only launched on contract by o2 network.i used an o2 pay and go sim but it wouldnt connect even though the pda was launched by them then they told me there setting are different to contract .so they gave me a different setting similar to another model then it worked.
I acquired this phone in Amazon. I purchased it unlocked.
I live in Uruguay, and I have had my connection working normally as for 2 months now. It suddendly stopped working without any advice.
My service provider (Movistar) has told me my account is fine. But I don't think it can happen that the phone has got broken and now I can make calls, send SMS but not connect to Internet. It doesn't make any sense to just break the connectivity.
IMHO you can do two things. Usually a user 'thinks' that nothing was changed on his PDA or computer however something was indeed changed. You can change this by backing up all your data and doing a factory reset to yr pda.
If this doesnot help then ... I suggest you change provider because this is the second case that has happened; i.e. they did a change internally but never said they did ;-)
heldmar said:
I acquired this phone in Amazon. I purchased it unlocked.
I live in Uruguay, and I have had my connection working normally as for 2 months now. It suddendly stopped working without any advice.
My service provider (Movistar) has told me my account is fine. But I don't think it can happen that the phone has got broken and now I can make calls, send SMS but not connect to Internet. It doesn't make any sense to just break the connectivity.
Click to expand...
Click to collapse
Have you tried another Sim in your phone? Since you say your Sim is working in your wifes phone. Narrows it down to network or handset then.
I use Tmobile. Before i bought the Touch Pro 2, i owned a Nokia Supernova. I randomly lost the ability to send and receive picture messages. Since i was planning on buying a new phone anyway, i figured the problem will just be fixed when i do that.
It has been a couple months now with my HTC and the thought had completely left my mind until this week when various MMS messages needed to be sent and received and it was not happening. I then remembered the problem and realized that a new phone has not fixed the problem.
I have googled the problem and i have found it is common, however, everyone's experience with tech support has been the same "Hard Reset the device"
1. i doubt that will fix the problem since i have flashed 2 roms since i got the phone. Energyrom with CHT. The first just being an early build than the second.
2. the ONLY "solution" that i did find, did not work for me. [http://forums.t-mobile.com/t5/T-Mobile-Touch-Pro2/Can-t-Send-MMS-messages-HELP/m-p/268108]
And so as a last resort, i have come here to ask for some help.
Other than the 21 steps found in the above link, i have also tried the "Automatically Configure Connection" option on my device.
Thank you in advance.
Been having the same problem since my Tmo usa touch pro 2 and now the problem is back on my hd2. Tmo is not doing anything about this problem and its really pissing me the hell off man.
my sms/mms work fine on my unlocked tilt, even work on my nokia 6510. OP, ahve you contacted them and let them know about the issue?
I have used what is in that link for my old htc wizard, and now tilt. Worked great. Are you using the stock ROM or custom? I might recommend running a custom ROM and/or downloading the "connection setting" wizard.
hi. i have unlocked x10 and not been able to send or receive either. hard reset nothing. checked apn settings but nothing. with o2 and was advised that my sim card was 4 years old and only 2g. aparently i need a 3g sim card and he thinks this will work. have to wait 3 days for it. but strangely my previous phone was sony satio which was also a 3g but worked fine. but this is not uncommon aparently. so hopefully new 3g sim card will work. hope this will be helpful.
I have a touch pro 2 as well and under connection there should be a seperate tmobile connect that says tmobilee mms make sure everything in there is configured correctly,
I'm on prepaid, so I'm not sure if it's the same for those on contract.
One setting I found I needed to change to get MMS to work correctly (besides the obvious), is to change the WAP Version to 1.2....
adbgmecca said:
I have a touch pro 2 as well and under connection there should be a seperate tmobile connect that says tmobilee mms make sure everything in there is configured correctly,
Click to expand...
Click to collapse
i think it would help my situation (as well as others who are looking) if you would please post your settings under the T-Mobile MMS selection. because i have no idea if it is configured correctly.
What about for imagio
I am having similar problems, I have an imago and cant find out how to get mms, everytime i send a message it gets stuck in my outbox and received messages are blank, anyone know how to fix this, also i cant find the apn screen anywhere
Did you checked if your APN settings were still ok ?
After me flashing my phone i couldnt send/recieve mms either, Checked my APN settings, and they were not configured anymore. Went to the site of Vodafone and there it said which data i had to enter.