Hi guys, I dropped my Imate Jam, the casing has a chip on it, so for the past 3 weeks I have been trying to contact iMate in a bid to get my imate Jam case replaced.
It has taken them a total of 3 weeks to give me a price and address to send the imate to, this was a mixture of email and live support, they were terrible and didn't know anything and the replied via email were few and far between.
So I thought I would share the info to all those who need a replacement case.
First of all the cost is as follows:
Front Cover: US 16.00$ Approximately
Back Cover: US 10.00$ Approximately
Battery covers: US 13.00$ Approximately
Plus US 19$ labor charge.
Where to send:
The consignee address is as follows;
Brightpoint Middle East FZE
Service Center
Warehouse B5
Dubai Airport Free Zone
P. O. Box 54322
Dubai
United Arab Emirates
Tel: +971 4 2994659
Fax: +971 4 2995957
Contact Person: Charlotte Gariplan
I have attached a word doc that contains more info and an invoice that must be send with the phone.
Hope this helps some of you who also cannot get an answer!
useful information thanks, just can't see the word file you have atttached.
maverick_uk said:
First of all the cost is as follows:
Front Cover: US 16.00$ Approximately
Back Cover: US 10.00$ Approximately
Battery covers: US 13.00$ Approximately
Plus US 19$ labor charge.
Click to expand...
Click to collapse
Whoa!!!!!!!!!!!
FIFTY EIGHT DOLLARS to have a case changed? And then you have to send it to Dubai??
How long will it be away for?
Good thing I am from Dubai. Thanks for the added information...
I-Mate have an office here in Dubai Internet City.
How long will it be away for?
Click to expand...
Click to collapse
It spends upto 4 days with them to fix it and they ship it back within 4 days.
So I guess it first has to get there and get back which will add a few days.
I am guessing around 10 days total?
Is there anyway or anyone that can just sell the covers? I rather replace the casing myself than having it shipped out.
I admit the pricing on the parts alone are very reasonable.
I just want a new one so I can try painting some designs without having to spoil my origional.
Try http://www.htceurope.com. They were doing a full cosmetic makeover for the Orange C500 (aka SP3) (new case, clean dust from screen etc) for around £15 inc p&p, so perhaps the Jam prices might be a bit more reasonable for Euopeans. Telephone number is 0871 2230217.
HTC have said they can probably do it but it may be branded with an orange logo.
I can remove that easily.
Tehy are getting back to me later today.
yay
YES!!!!!! £25 total cost inc labour, VAT and delivery!!! superb result!
maverick_uk said:
YES!!!!!! £25 total cost inc labour, VAT and delivery!!! superb result!
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Click to collapse
Excellent news ('twas I with the info but forgot to sign in). One thing puzzles me though - AFAIK the Orange branded Magician hasn't been released yet, and the leaked photos of same show a different shaped case and buttons. It'll be interesting to see what you get!
if i just need the battery cover can it be shipped to me? I've written to HTC asia but have not received a reply yet...
maverick_uk said:
YES!!!!!! £25 total cost inc labour, VAT and delivery!!! superb result!
Click to expand...
Click to collapse
Did you get it repaired? I read in another forum that htceurope are not doing Jam/MDA repairs and the only option was to send it to Dubai
Anybody tried to open the Magician ? I don't know how to open it ....
Thanks,
taron said:
Anybody tried to open the Magician ? I don't know how to open it ....
Thanks,
Click to expand...
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up
khris said:
taron said:
Anybody tried to open the Magician ? I don't know how to open it ....
Thanks,
Click to expand...
Click to collapse
up
Click to expand...
Click to collapse
I found this: ftp://xda:[email protected]/Uploads/disassembly.zip
If you figure out how to take the front cover off without too much risk of breaking something, please let me know.
Matterhorn said:
khris said:
taron said:
Anybody tried to open the Magician ? I don't know how to open it ....
Thanks,
Click to expand...
Click to collapse
up
Click to expand...
Click to collapse
I found this: ftp://xda:[email protected]/Uploads/disassembly.zip
If you figure out how to take the front cover off without too much risk of breaking something, please let me know.
Click to expand...
Click to collapse
I can't find this file, could u give me other link
[quote="Matterhorn] I found this: ftp://xda:[email protected]/Uploads/disassembly.zip
If you figure out how to take the front cover off without too much risk of breaking something, please let me know. [/quote]
there is no file, could u give another link
Here's the file that you're after ;-)
it would be gr8 to repaint our scratched covers. :twisted:
anyone tried it be4....
Related
I am looking at putting my exec up for sale, but the screen has been cracked not from a fall but it just broke.
How much do you think i could get for it?
Thanks
£000,000,000.02
Liverpool said:
I am looking at putting my exec up for sale, but the screen has been cracked not from a fall but it just broke.
How much do you think i could get for it?
Thanks
Click to expand...
Click to collapse
Is it boxed / complete? Last one I bought like that on ebay I paid £135 for. It was a jasjar not an exec though
Richard.
lol tyl
have you tried ringing up htc liverpool?
go to www.htceurope.com and get their phone number and ask how much it would be to put a newlcd in. cant be that much surely, better than taking a huge monetary drop
if all fails, ill give you a tenner for it matey, jokes aside please find out how much it would be, you might be surprised
G
NaughtyLondonBoy said:
lol tyl
have you tried ringing up htc liverpool?
go to www.htceurope.com and get their phone number and ask how much it would be to put a newlcd in. cant be that much surely, better than taking a huge monetary drop
if all fails, ill give you a tenner for it matey, jokes aside please find out how much it would be, you might be surprised
G
Click to expand...
Click to collapse
HTC won't repair XDA devices only orange and t-mob branded units - if you read liverpool's previous thread http://forum.xda-developers.com/viewtopic.php?t=40201&highlight=
I've already suggested a few routes :-(
Richard
Fluffcat; It is boxed everything there, 2 extra protective cases one of which is a hard case not a leather one and also screen protector.
I have already rang htc europe and they were no help. But i dont understand how the screen cracked it was in its leather case and didnt fall, took it out of my pocket and it was cracked.
But if anyone wants to make an offer ill think about it.
50$
i think $50 is a bit little. :lol:
Have you tried PPCTechs for a screen replacement? they seem to do it for 249 dollars
You could try sending it to a mate via royal mail, insure it for whatever value it will cost to replace, if the screen breaks on route it will be covered. Oh, sorry, just reread your post, didn't realise it was already broke :wink:
Regards
what would you sell it for? I'm looking at keeping it as a spare parts reserve for my universal
Cheers,
San
Hi All,
I got a T-mobile MDA Pro off Ebay, it was supposed to be Mint but a week after I got it noticed that is had a couple of scuffs around the power socket.
I noticed on other threads that HTC europe can do Full Cosmetic Refurbishment for about £65??
Has anyone used HTC Europe for a Full Cosmetic Refurbishment?
Cheers
John
seems like a bit of waste of money to me
htc
Hi I haven't used them for a refurb but I took my blueangel up there for a repair and when I got there I managed to drop my universal in the car park on the way in. the guy in there seemed really nice, I asked him about a new case for the universal ad he said it was about 60 odd quid so I assume they just replace all the cases for that price, he said it was a complete housing. I didn't bother getting it done though. blueangel came back working though, had to chase them a bit though but I wasn't really in a hurry for it though because I don't use it any more but bear it in mind that it could take a while, mine was there for about a week and a half. think they forgot. interesting place though from reception you can look round the corner and see them all working on the phones.
Re: htc
rjefferis said:
Hi I haven't used them for a refurb but I took my blueangel up there for a repair and when I got there I managed to drop my universal....
Click to expand...
Click to collapse
Hi rjefferis, I've checked their website and can't find an address for them. Coudl you post their address for me?
thanks.
I think they are based in Milton Keynes, not sure the exact address
Re: htc
monster said:
rjefferis said:
Hi I haven't used them for a refurb but I took my blueangel up there for a repair and when I got there I managed to drop my universal....
Click to expand...
Click to collapse
Hi rjefferis, I've checked their website and can't find an address for them. Coudl you post their address for me?
thanks.
Click to expand...
Click to collapse
There address is
HTC EUROPE CO LTD
Capella House
Snowdon Drive, Winter Hill
Milton Keynes, MK6 1AJ
it was there for week and a half
try 2 and half months! with sbe arghhhh
i hate them
and my jasjar still dosent work properly
Just got an HTC quote back for a new case for the MDA Pro..... £92 inc return postage!!
I contacted them about my Exec. They wont' do o2 phones....
Yea; only SBE will touch them.
trapper said:
Yea; only SBE will touch them.
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Click to collapse
Hi, Trapper, who are SBE? do you have their contact details?
Thanks
trapper said:
Yea; only SBE will touch them.
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Click to collapse
Not true. o2's XDA helpline will arrange repairs / cosmetic refurbs. SBE are only *i-mate* authorised service agents, no other Universal brands, and may not be able to get exec parts.
www.sbe-ltd.com
p.s they are useless.
Richard
fluffcat1 said:
trapper said:
Yea; only SBE will touch them.
Click to expand...
Click to collapse
Not true. o2's XDA helpline will arrange repairs / cosmetic refurbs. SBE are only *i-mate* authorised service agents, no other Universal brands, and may not be able to get exec parts.
www.sbe-ltd.com
p.s they are useless.
Richard
Click to expand...
Click to collapse
I contacted o2's repair centre and they said they don't do cosmetic refurbs.
Do you have any other avenues I can chase?
Thanks.
monster said:
I contacted o2's repair centre and they said they don't do cosmetic refurbs.
Do you have any other avenues I can chase?
Thanks.
Click to expand...
Click to collapse
They previously re-furbed my wallaby. But then I did work for them ( in the Arlington Centre in Leeds) at the time 8) .
What part(s) do you need? Are you happy fitting it yourself? I have everything but the base and hinge brackets.
Richard
fluffcat1 said:
monster said:
I contacted o2's repair centre and they said they don't do cosmetic refurbs.
Do you have any other avenues I can chase?
Thanks.
Click to expand...
Click to collapse
They previously re-furbed my wallaby. But then I did work for them ( in the Arlington Centre in Leeds) at the time 8) .
What part(s) do you need? Are you happy fitting it yourself? I have everything but the base and hinge brackets.
Richard
Click to expand...
Click to collapse
HI Richard, many thanks for your help. i have sent you a PM.
I have seem a dummy phone like the ones they use in the shops for sale on ebay. was thinking of getting an O2 one to replace my T-Mobile housing. from what i saw in the shop its the same housing just without any guts?
Hi,
I had my Orange M5000 fully refurbished just last week. Took a week to come back but the quality and service was excellent, only cost me £30.
Came back with protective lables on it etc, that were easily pulled off. Looks like brand new again.
(Tho in true form for my universals, the hinge is already clicking as bit)
Hi,
I had my Orange M5000 fully refurbished just last week. Took a week to come back but the quality and service was excellent, only cost me £30.
Came back with protective lables on it etc, that were easily pulled off. Looks like brand new again.
(Tho in true form for my universals, the hinge is already clicking as bit)
Ok How's this for a first post? Some moron managed to knock my 2 week old wizard off the desk while it was charging at work (so not in its case) and has cause a small chip in the screen (screen still works perfectly - just the outter touch panel is damaged). Since no one is owning up to doing it - and my short-sightedness in not taking out insurance on such an expensive phone, I wondered if anyone had any Idea how much T-Mobile would charge to fix this?
I'm assuming it is too late to take out insurance now, so I'm gonna have to shell out for the repair one way or the other - just wondered how much this will set me back.....
Any ideas? Cheers Guys
Oh and no flaming me please - I feel gutted enough as it is!!
Not worth it!! get a new one...
cizake said:
Not worth it!! get a new one...
Click to expand...
Click to collapse
You're saying to replace the screen will cost more than £300??
Sorry mate I'm not made of money - that is not a viable solution.
G8_crasher said:
cizake said:
Not worth it!! get a new one...
Click to expand...
Click to collapse
You're saying to replace the screen will cost more than £300??
Sorry mate I'm not made of money - that is not a viable solution.
Click to expand...
Click to collapse
Sorry, but it's your only one!
Hi,
Your house hold insurance should cover it. Either that or take out phone insurance and claim in a few months.
Thanks
B
I am not sure about T-Mobile, but o2 let you take insurance out in the first 2 weeks. Look on the web and if you are too late give them a call..... ask them when you will be billed for the insurance as you cant see it on your first bill and you did ask for it when you bought the phone.
Failing that there are may 3rd party companies that will insure phones/pda's/laptops, google for it and give them a call......
http://www.pocketpctechs.com/main~unit~Cingular_8125-559~area~repairs~item~IMT-LCD01.htm
I think you have to replace the whole screen anyway?... maybe not. I dunno.
cizake said:
Not worth it!! get a new one...
Click to expand...
Click to collapse
[email protected]! what an unhelpful post! They are available on ebay for around £120, easy to fit, just be careful the part you buy matches the part number of the original screen - some sellers say the magician screen fits, my supplier says it doesn't.
Richard
Thanks for all your help guys - I did try calling T-Mobile about insurance saying that I though I'd selected it when I bought it online, but they wouldn't budge on letting me insure it after 2 weeks and sounded pretty sceptical from the start :?
I contacted HTC directly and they're quoting £94 to replace the screen and for shipping both ways which I guess is fairly reasonable - especially after the great suggestion of buying a new one at £200+
Just thought I'd update you incase anyone else is as unfortunate as I was.
Not sure if I'm allowed to post contact details for HTC on here - so anyone needing to contact them, just PM me.
Thanks again for the suggestions
G8_crasher said:
I contacted HTC directly and they're quoting £94 to replace the screen and for shipping both ways which I guess is fairly reasonable - especially after the great suggestion of buying a new one at £200+
Just thought I'd update you incase anyone else is as unfortunate as I was.
Not sure if I'm allowed to post contact details for HTC on here - so anyone needing to contact them, just PM me.
Click to expand...
Click to collapse
That's actually very reasonable considering your warranty remains intact as well. Cheapest price online is now about £95 for the screen alone! HTC will only deal with t-mob/orange branded items from experence though.
www.htceurope.com
Richard
anyone know where I can get replacement parts 4 my MDA in the US. sorri to hijack the post but I figure since u are already on the topic of replacment parts I would give it a shot.
I cracked my touchscreen as well. If I can get the part, I think I can do the replacement myself. Anyone know where to get one?
Hi!
I've got crack on my screen- and you wan't belive me, but nothing has happen! I haven't drop this PDA, nothing elese in the pocket, I haven't seat on that pocket etc.. Just opened AND..
Anyway, I've to fix this ASAP
What are my options? Propably it is not covered by warranty so it is pointless (imho) to speak to them.
Who can fix this? How much do I've to pay?
Or, what's the cheapest option now to buy new EXEC?
Any ideas? Or... maybe I can buy just screen and someone can repalce this?
Thanks for your help!
Cheers,
Chris
Easy enought to swop yourself - screens are approx £130, but give the o2 helpline a call for a fitted quote to see what they offer as this will maintain warranty on the device.
Is it the LCD or digitiser itself that has broken? (Ink splodge or crack? )
Richard
Thanks for your quick reply!
Unfortunatly LCD (touch screen is still working).
Yes, I'll give them a call today.
£130 is NOT THAT MUCH to be honest.
Chris
columb said:
Thanks for your quick reply!
Unfortunatly LCD (touch screen is still working).
Yes, I'll give them a call today.
£130 is NOT THAT MUCH to be honest.
Chris
Click to expand...
Click to collapse
That's the screen cost from Taipei after shipping and tax - o2's price is likely to be higher.
Richard
Thanks!
Yes, I know O2 will be around £185...
Why it is so expensive ? 30% just for the screen...
Is there any chance to fix this under warranity?
Regards,
Chris
columb said:
Thanks!
Yes, I know O2 will be around £185...
Why it is so expensive ? 30% just for the screen...
Is there any chance to fix this under warranity?
Regards,
Chris
Click to expand...
Click to collapse
They are charging you to *fit* it as well. No chance under warranty methinks but maybe if you bought the insurance now and claimed in 6 - 8 weeks? ;-)
Richard
Screen Broken
My Exec screen also cracked (round the back) It was in my pocket and certainly hadn't been dropped and the case was unmarked and the front of the screen was unmarked So I cant see that it had been knocked or crushed. They replaced it free of charge as a 'gesture of goodwill' - Having said that I have the o2 gold insurance so I wasnt going to pay anyway.
Sadly it took them over a month to get me a replacement, despite numerous calls and emails, so at the end of the contract I wont be going back to O2.
I wonder if this screen thing is in fact a manufacturing problem rather than user error. It might be worth saying that 'you've heard that other users have experienced cracked screens...'
Richard
Re: Screen Broken
navrac said:
I wonder if this screen thing is in fact a manufacturing problem rather than user error. It might be worth saying that 'you've heard that other users have experienced cracked screens...'
Richard
Click to expand...
Click to collapse
A manufacturing fault and just being vulnerable to damage are not the same thing, sadly. They don't usually break unless you leave them in the cold / in your back pocket as you sit down / face open in your pocket with your keys etc etc. If the digitiser stops working on loads of units with no intervention - that's a manufacturing fault, but lots of people breaking the LCD's? might be easily done - but ultimatley their own fault either by carelessness or accident. My advice - buy a case!
Richard
( who puts all his pda's in his back pocket and sits down on them with his fat ass with no issues so far )
My exec was in O2 for a repair for bloody 8 weeks !!! (it arrived today...).
I had pleased them, mail and phone-bomb them, threatened them to death and court, but they still have pissed on me from the high...
So, my conclusion > NO FING WAY that I`ll give my Exec to O2 again....
Not speaking about that 185 pounds they wanted BEFORE they repaired it (like second week they had it)...
8 weeks? :evil:
Paying 185 quid for repair and wait 8 weeks???
Wow, thanks for that post...
Anyway, thank you for all your replys- I've got one more question.. can some1 give an email address to Service dept please? I've tried yesterday to call them but line was busy (
Thank you for your support!
Cheers!
Chris
I've also had this problem - the screen crack looks to me as though it's at the point which gets stressed the most when the screen is flipped around during opening. The warranty expressly excludes cracked LCDs. Which has to give you a clue...
My advice - if you ever buy one do it on a credit card with insurance which covers it. Mine is paying for the repair.
Hi Alec,
I've got this EXEC as a upgrade so they just charged my account (direct debit). Also, I've got just HSBC CC and there is no inssurance.
The other thing is- sales agent FORGOT to add this £5 insurance to my account!!! Also, he should change my tarif- which wasn't done
So I'm very upset with o2 sales agents
My next contract will be propably with T-MOBILE (I'm half German so... )
Cheers!
Chris
columb said:
Hi Alec,
I've got this EXEC as a upgrade so they just charged my account (direct debit). Also, I've got just HSBC CC and there is no inssurance.
The other thing is- sales agent FORGOT to add this £5 insurance to my account!!! Also, he should change my tarif- which wasn't done
So I'm very upset with o2 sales agents
My next contract will be propably with T-MOBILE (I'm half German so... )
Cheers!
Chris
Click to expand...
Click to collapse
ask for the record of the call / sales agent name? dunno xda helpline's email address, sorry.
Richard
fluffcat1 said:
ask for the record of the call / sales agent name? dunno xda helpline's email address, sorry.
Richard
Click to expand...
Click to collapse
Richard,
I remeber agent's name - Nick. His extension number was 21SOMETHING AFIK Do they record every call? For haw long do they keep them?
Anyway, is too late...
Soo, i'm ready to pay this £185- but I'd like to mek sure that this screen fill be fixed withn let say 1-2 weeks MAX!
Thanks anyway...
Chris
Dunno how long they keep the records, but if he did the upgrade his name and the time will be on the notes for your account as he'll want the commision - at least ask operator X who did the upgrade and what extension (nicely) than ask operator Y to speak to 'Nicks' supervisor as he didn't add the insurance you asked for - it may even be detailed in the notes anyway as I would think they get commision for that as well.
Richard
DAMN,..I GOT THE SAME PROBLEM!!
I always carried my device very carefull. Yesterday I opened the device and the screen was cracked. nothing on the outside, only the screen had a crack and is useless now. I had to send it to T-Mobile since my garentee is one year (sorry for the bad english)
Very strange,.. is seems like the screen can crack without bumping it to something.
Arjan
Arjan,
I'm so sorry to hear this... And as far I know they wan't fix this under warranity Anyway, TRY!
Also, can you please ask them how much they are going to charge you and let me know?
Many thanks and goodl luck with this one!
Cheers!
Well,.
I phoned up T-mobile NL. and they said I might be under warrenty, since the device is less than one year old. The sent me an enveloppe for the device to sent back. So I did yesterday, including the ticket I got when I bought the device.
I would take 10 days (they said) to fix it and sent back. If it woudn't fall under warrenty the device would be sent back fixed with a bill...
I really hope it will be fixed without having to pay. I was really carefull with it...
Arjan
Hmm, I'm not that careful- I've got some scratches...
Anyway, it was VERY expensive weekend (I had to cancel my trip Germany- Lufthansa, only taxes refunded, canceled car hire reservation, broken screen in my PDA, ALMOST crashed my mondeo, some other unplaned expenses) so 200 more is not a big deal :twisted:
M8, hopefuly they will fix your PDA for free
let me know please!
Cheers!
Chris
I understand guys..what u all are going thru..my screen has broken not once but twice..n like some of u guys mentioned i had never put any stress on my device...still it broke..for the first change, i had to pay( i fought with imate management but they didnt do anything..i have a post about our conversations) but second time, i just sent them a single email and they changed my screen for free.
Too b honest, i feel imate jasjar have some design issues...just like a blot appearing on keypads(extreme top left n right side) because the cushion padding is not effective.
What ill suggest, we should get together and email these people..however iknow that wont have much effect but still..it might have some effect..
I can get these genuine back covers cheap but will sell for £15 each if anyone is interested.
just bought 1 for $10.00
besides cnn where u got it from?
lyriquidperfection said:
I can get these genuine back covers cheap but will sell for £15 each if anyone is interested.
Click to expand...
Click to collapse
LMFAO !!!!! In your dreams...
They can be found for 5 euro, so GTFO .
where to get them for the best price?(5 euro?) Im looking on my cover now and there are some scratches lol So if they are really that cheap I will buy a new one
well everyone else is making money on here from donations so i may aswell try and get in on the action! lol
£15 when i can get it at an official source for $15?
lyriquidperfection said:
well everyone else is making money on here from donations so i may aswell try and get in on the action! lol
Click to expand...
Click to collapse
Well you just want to make profit, but that's a dumb way make profit...why don't you research and find a wholesaler to sell it to you so you can sell it for $10
The people who get donations deserve more money then they get (Because they provide to us, they DONT SELL TO US). And you aren't providing anything so I disagree with you.
dadeadman said:
£15 when i can get it at an official source for $15?
Click to expand...
Click to collapse
And where do you think I get them from eh? I get direct from SonyEricsson but have sold loads on ebay for £20. some people pay more for the convenience! And I make a few quid at the same time!
I could just get it from the service centre i guess, like a few minutes of time
I sent an email to SE asking where to get a replacement because the black paint is mostly scratched away.
The told me to send them the SI-Number and they will send me a free replacement in the next 14 days.
romansvillage said:
I sent an email to SE asking where to get a replacement because the black paint is mostly scratched away.
The told me to send them the SI-Number and they will send me a free replacement in the next 14 days.
Click to expand...
Click to collapse
LOL this is hot
two tone x1
anyone else tried this yet?
dinges000 said:
anyone else tried this yet?
Click to expand...
Click to collapse
What is that? X1 lying on the table?
i would go with black front, silver back. where did you get the housing from? is it OEM?
the other way around, and yes its oem, was ordering the replacement parts with the repair guy (from an s.e. service point) and had him order the black parts. and kinda liked the result