Database Users

Check the new universal

Soorry, but i want to know how i can sure if my new universal (Sold as exec) is really new one, not second or reffurbish. Can i do something to figure it, or i have to be trust to the seller. Thank in advanced

cornelius said:
Soorry, but i want to know how i can sure if my new universal (Sold as exec) is really new one, not second or reffurbish. Can i do something to figure it, or i have to be trust to the seller. Thank in advanced
Click to expand...
Click to collapse
You can check the Call Duration Settings. If it is brand new, all the numbers should be ZERO.
You can check it by going to Start>Settings>System>Device Information>Call Duration. The INCOMING and OUTGOING call timers should ALL be ZERO.

Thanks cktlcmd for the quick reply, I hope the seller didn't read pof's post:
1) put device in bootloader mode
2) disable activesync usb connections
3) connect to bootloader using mtty.exe
4) when you see "USB>" prompt type this (DO NOT COPY-PASTE):
Code:
USB> rtask b
0 <--- wait until you see a "0" here
ate1 <--- enable local echo
atv1 <--- verbose output for return values
[email protected]?1 <--- get outgoing call time
[email protected]?0 <--- get incoming call time
[email protected]=<value1>,<value2> <--- set incoming and outgoing call
value1 and value2 should be HEX values. Setting very high value (>9999) resets the counter to 0, I cant tell you which one now cos I am at work and don't have my hermes here to test, but try it, it is easy to find
we have only check from call durations or we can di bit more?
Thanks in advanced

cornelius said:
Thanks cktlcmd for the quick reply, I hope the seller didn't read pof's post:
1) put device in bootloader mode
2) disable activesync usb connections
3) connect to bootloader using mtty.exe
4) when you see "USB>" prompt type this (DO NOT COPY-PASTE):
Code:
USB> rtask b
0 <--- wait until you see a "0" here
ate1 <--- enable local echo
atv1 <--- verbose output for return values
[email protected]?1 <--- get outgoing call time
[email protected]?0 <--- get incoming call time
[email protected]=<value1>,<value2> <--- set incoming and outgoing call
value1 and value2 should be HEX values. Setting very high value (>9999) resets the counter to 0, I cant tell you which one now cos I am at work and don't have my hermes here to test, but try it, it is easy to find
we have only check from call durations or we can di bit more?
Thanks in advanced
Click to expand...
Click to collapse
YES, that is true, there is a way to set it back to zero. But, not too many people know about that.
I guess you should ask for a copy of the ORIGINAL receipt. That was what I did when I bought mine. Then call the company where he bought it from and check if it is brand NEW out of the box. Take note of the DATE. Check and ask about discrepancies. Check the product for signs of use, such as cosmetic defects.

Thanks, but that the other problem, you know the Exec didn't sold in my country, the only way i can buy is buy from importir. (Not from o2 dealers). And i'm affraid i can't know where they bougth it from, I wonder if there is a way to know from the product it self. May be here the condition I have:
1. This store sell their product cheaper about $ 200, they said it's brand new, but it don't have seal and the exec already turn on. (They said they have to check when the product came) but they have service waranty for 1 year. (This store located not in my city so just a phone negotiations)
2. Other store said if in store 1 price it must have a refurbish product. They sell it more expensive, but they make sure it brand new, but they just have waranty for 3 days.
Now I get confused, If you were me, which one you chose?
Thanks for your help.

Hero on Orange

Anyone else on Orange who has only just experienced this painful SafeGuard rubbish coming up for sites. I've not had since I've had the phone, and now It comes up every day, and they are not 18+ sites either!
Also, anyone in London area ever found wireless while out and about?
Other than the BTzone one in coffee shops that costs you 9 £?

Hi i have hero from orange, and what you have to do is:
Call Customer service number > 150 and tell them to switch off that guard.

You can do it from your orange online account too

Thanks guys.... will do.
I wonder why it took over 3 months for it to start happening?

Sallcho said:
You can do it from your orange online account too
Click to expand...
Click to collapse
Where do I go to do this online? Which part of the Orange site?
**EDIT** Okay. I found it in settings, adult settings or something like that, but it says it will allow adult content... but I saw this safeguard thing last week when trying to get to Modaco from my phone...

Hi, has it resolved the problem? I have to keep disconnecting when it comes up

RE the orange safeguard problem. Had a similar issue when i got my hero, checking my account online and the safegaurd service was listed as OFF! so i rang customer services, they said it was probs an issue at their end and put me thru to tech supp. Worked out fine tho, they re-enabled the safeguard then disabled it, i got a few texts saying services updated restart phone etc etc but after that it worked fine

Thanks for that.

[Q] 2g to 3g no service problem

So i have the Venue Pro. Service Provider is Tmobile USA in Denver, CO. I keep dropping calls (did not happen with my HD2). when i look at my phone it does not have signal and looks like it is changing bands between 2g and 3g. Do not have this problem when on 2g only. Also did not have this problem when using my HD2 phone. This problem happens even when sitting outside my house where my other TMO line has full signal.

I can back you up, I've noticed that the phone doesn't seem to handle the HSPDA > EDGE handoff very well. Often I have seen my phone go from low 3G signal to no service and then to EDGE. The loss in service seems brief and I've yet to miss a call but it does delay my push email by minutes.
The same thing happens when the phone goes from EDGE back to 3G. Not sure if this is a Dell specific problem or a WP7 bug; do you know if any other WP7 handsets behave the same way? MY brother notices the issue on his Venue Pro as well.

Finally I am not crazy. Is there a dell support number or a microsoft support number where we can report this?

1-800-308-3355 is the number for Dell Mobility, let me know how it goes.

finally
After replacing 2 Venue Pros at the Microsoft store my phone has the SIM error after working for 24 hrs. Microsoft did not have nay more in stock to replace so I called Dell and after a few hours on the phone with them and talking to a supervisor they are replacing the phone directly for me. The process for any other consumer is the following below. FYI the ownership on the phone by default is the Microsoft Store you bought your phone from and to get a replacement you need to transfer ownership.
Before you call Dell be prepared to spend an hour on the phone.
Login to support.Dell.com and click on the ownership transfer link on the bottom left side.
Then Select "What if the Find My Service Tag scan doesn't work for me? "
Then enter the Service tag # and ES code from the back of your phone.
Under the original owner info Please enter the Microsoft Store's address. For the first and last name I used Microsoft Store.
Then enter your Info in the section below and click submit. I got a transfer successful screen listing my phone's ST number.
Call Dell Mobility support at 1800-308-3355 and select the option 3 and talk to the service advisor. Please be patient with them because it is a new product for them too and they are just following a script. The worst part is that they do not even know that their own phone's Memory Card is not a user replaceable unit. If they tell you at the end of the call to swap your MicroSD cards ignore that part of the advise because if you attempt to do that you will void your phone warranty. Now I am still waiting for my phone but it was shipped. They will give you the option of either UPS or FedEx.

Wow... this seems kind of a strange way to get a new phone. Do you already have a tracking number for the new one? How are you supposed to return your old one?
And if I understand correctly, you've transferred ownership (and removed the 30 day in-store return policy with the Microsoft Store) and now you are able to get direct replacements from Dell?
Please let us know how your new unit is, I'm very interested to see if they send you a 16GB device that actually works.
ankur1234 said:
After replacing 2 Venue Pros at the Microsoft store my phone has the SIM error after working for 24 hrs. Microsoft did not have nay more in stock to replace so I called Dell and after a few hours on the phone with them and talking to a supervisor they are replacing the phone directly for me. The process for any other consumer is the following below. FYI the ownership on the phone by default is the Microsoft Store you bought your phone from and to get a replacement you need to transfer ownership.
Before you call Dell be prepared to spend an hour on the phone.
Login to support.Dell.com and click on the ownership transfer link on the bottom left side.
Then Select "What if the Find My Service Tag scan doesn't work for me? "
Then enter the Service tag # and ES code from the back of your phone.
Under the original owner info Please enter the Microsoft Store's address. For the first and last name I used Microsoft Store.
Then enter your Info in the section below and click submit. I got a transfer successful screen listing my phone's ST number.
Call Dell Mobility support at 1800-308-3355 and select the option 3 and talk to the service advisor. Please be patient with them because it is a new product for them too and they are just following a script. The worst part is that they do not even know that their own phone's Memory Card is not a user replaceable unit. If they tell you at the end of the call to swap your MicroSD cards ignore that part of the advise because if you attempt to do that you will void your phone warranty. Now I am still waiting for my phone but it was shipped. They will give you the option of either UPS or FedEx.
Click to expand...
Click to collapse

wow. talk about bad days...

Attached is the update. Still not shipped.

Any update now that the phone is officially released to the web?

nope, Dell Mobility support is good (i mean the reps) but they are so untrained and no knowledge of what is going on.

Where is the "Caller ID Setting"?

Hey everyone,
my Axon seems to hide my phone number by default when I call other people.
I know that the phone is responsible for this because:
1. others can see my number when I call them with my old phone
and
2. when I put *31# in front of a number to basically override the phones setting the person I'm calling will see that it's me.
I feel like there is no setting to change the caller ID option in my Axon. At least it's not where it normally is (Call Settings, Additional Settings).
Does anyone have a similar problem or even better, a solution?

I asked about this on ZTE`s forum and never received a reply.

Okay, that's interesting.
I wonder why no one in the Axon 7 section talks about this issue. There should be more people with the same problem.

This is generally a carrier setting problem not a phone problem.
For T- Mobile not sure about ATT.
*67DN Activate Calling Line Identification Restriction (CLIR) for outgoing call
*82DN Deactivate Activate Calling Line Identification Restriction (CLIR) for outgoing call

In this case I know that it is not a carrier problem because I've tested it.
It might be worth mentioning that I own the European model and that I live in Germany.

Same for me, Europen Version and I live in Germany. Provider is O2. Switched from my HTC M8 to the Axon 7, had no hidden caller ID whatsoever on the M8.
Kind of annoying and I can't find anything to switch it off.
Anyone else has the same problem?

rootkowa said:
Anyone else has the same problem?
Click to expand...
Click to collapse
I live in France and my provider is Free Mobile.
The caller ID works for me.
My Axon 7 is a 2017G model with B05 firmware.

I've got news:
After dialing the gsm code #31# the phone is no longer automatically hiding my number. The strange thing is that this code is supposed to do something completely different: hide the number for the next call.
This still works after restarting the phone but after updating the software (bo5 to b06) I had to dial the code again which means that this method is only a temporary fix and this is something the ZTE devs have to look into.

Same here in Spain
I suscribe all your comments ace.infinity.
I'm in Spain, my carrier is Oceans. I'm in last build and with code *31# my name appears, I have to use it in all calls to be visible.
No solution found by the moment.

Incorrect
ItsLasher said:
This is generally a carrier setting problem not a phone problem.
For T- Mobile not sure about ATT.
*67DN Activate Calling Line Identification Restriction (CLIR) for outgoing call
*82DN Deactivate Activate Calling Line Identification Restriction (CLIR) for outgoing call
Click to expand...
Click to collapse
It is the phone setting itself that is now hidden from thre user menu that is actually hiding the number!

I was able to modify my caller ID setting by opening the phone app > menu> setting > call setting> SIM 1 or 2> additional setting.

unlock alexa echo 4th generation

I have my alexa blocked by amazon, is there any way to unblock it? Being that it cannot be connected to the pc

Hi, i have the same issue, did fix the issue? did you bought it in woot?
There must be a way to give this blockeds echot dot 4th some kind of use!