So i have the Venue Pro. Service Provider is Tmobile USA in Denver, CO. I keep dropping calls (did not happen with my HD2). when i look at my phone it does not have signal and looks like it is changing bands between 2g and 3g. Do not have this problem when on 2g only. Also did not have this problem when using my HD2 phone. This problem happens even when sitting outside my house where my other TMO line has full signal.
I can back you up, I've noticed that the phone doesn't seem to handle the HSPDA > EDGE handoff very well. Often I have seen my phone go from low 3G signal to no service and then to EDGE. The loss in service seems brief and I've yet to miss a call but it does delay my push email by minutes.
The same thing happens when the phone goes from EDGE back to 3G. Not sure if this is a Dell specific problem or a WP7 bug; do you know if any other WP7 handsets behave the same way? MY brother notices the issue on his Venue Pro as well.
Finally I am not crazy. Is there a dell support number or a microsoft support number where we can report this?
1-800-308-3355 is the number for Dell Mobility, let me know how it goes.
finally
After replacing 2 Venue Pros at the Microsoft store my phone has the SIM error after working for 24 hrs. Microsoft did not have nay more in stock to replace so I called Dell and after a few hours on the phone with them and talking to a supervisor they are replacing the phone directly for me. The process for any other consumer is the following below. FYI the ownership on the phone by default is the Microsoft Store you bought your phone from and to get a replacement you need to transfer ownership.
Before you call Dell be prepared to spend an hour on the phone.
Login to support.Dell.com and click on the ownership transfer link on the bottom left side.
Then Select "What if the Find My Service Tag scan doesn't work for me? "
Then enter the Service tag # and ES code from the back of your phone.
Under the original owner info Please enter the Microsoft Store's address. For the first and last name I used Microsoft Store.
Then enter your Info in the section below and click submit. I got a transfer successful screen listing my phone's ST number.
Call Dell Mobility support at 1800-308-3355 and select the option 3 and talk to the service advisor. Please be patient with them because it is a new product for them too and they are just following a script. The worst part is that they do not even know that their own phone's Memory Card is not a user replaceable unit. If they tell you at the end of the call to swap your MicroSD cards ignore that part of the advise because if you attempt to do that you will void your phone warranty. Now I am still waiting for my phone but it was shipped. They will give you the option of either UPS or FedEx.
Wow... this seems kind of a strange way to get a new phone. Do you already have a tracking number for the new one? How are you supposed to return your old one?
And if I understand correctly, you've transferred ownership (and removed the 30 day in-store return policy with the Microsoft Store) and now you are able to get direct replacements from Dell?
Please let us know how your new unit is, I'm very interested to see if they send you a 16GB device that actually works.
ankur1234 said:
After replacing 2 Venue Pros at the Microsoft store my phone has the SIM error after working for 24 hrs. Microsoft did not have nay more in stock to replace so I called Dell and after a few hours on the phone with them and talking to a supervisor they are replacing the phone directly for me. The process for any other consumer is the following below. FYI the ownership on the phone by default is the Microsoft Store you bought your phone from and to get a replacement you need to transfer ownership.
Before you call Dell be prepared to spend an hour on the phone.
Login to support.Dell.com and click on the ownership transfer link on the bottom left side.
Then Select "What if the Find My Service Tag scan doesn't work for me? "
Then enter the Service tag # and ES code from the back of your phone.
Under the original owner info Please enter the Microsoft Store's address. For the first and last name I used Microsoft Store.
Then enter your Info in the section below and click submit. I got a transfer successful screen listing my phone's ST number.
Call Dell Mobility support at 1800-308-3355 and select the option 3 and talk to the service advisor. Please be patient with them because it is a new product for them too and they are just following a script. The worst part is that they do not even know that their own phone's Memory Card is not a user replaceable unit. If they tell you at the end of the call to swap your MicroSD cards ignore that part of the advise because if you attempt to do that you will void your phone warranty. Now I am still waiting for my phone but it was shipped. They will give you the option of either UPS or FedEx.
Click to expand...
Click to collapse
wow. talk about bad days...
Attached is the update. Still not shipped.
Any update now that the phone is officially released to the web?
nope, Dell Mobility support is good (i mean the reps) but they are so untrained and no knowledge of what is going on.
Related
At the begining of October last year my boss was selling off his XDAII as he was upgrading to a XDA mini. So I thought great the price is right so I bought it off him. So far so good.
Now my Debitel/vodaphone sim card (Not directly from Vodaphone) worked straight away. No problemo. However I started to get Info SMSs at a rate of one every 10 seconds - 5 minutes. So I rang up the Debitel hotline and they told me how to block them although they couldn't tell me where they were coming from. However there seemed to be no problems with my account. This helped briefly but every time I had to restart it, wether because I had used the flight mode function or it had crashed (happens ofter when using Acrobat reader) or even after a cold restart, those damned Info SMSs were back and I had to block them again. About a week Later the touch screen gave up the ghost, and as it was still under garantee, O2 changed it straight away. The exchange one lasted about a week however it had the same Info SMS problem. Now these Info SMSs never affected any of my other phones and when I recieved my third XDAII, guess what? Yes those Info SMS were back again. Debitel told me during my numerous calls to there hotline that I obviously had ordered the news services myself, which I denied as I had not ordered them. They gave me a number to cancel any Jamba (Debitel service) Info SMSs which didn't work as I hadn't ordered from them. Then the Hammer. End of November, I recieved a phone bill from debitel for €216,88 :shock: (my usual bill is €90 - €115) It seems that all three phones had rerouted all those Info SMSs and any missed calls to a O2 service number :evil: Debitel naturally told me that I had rerouted all those calls and still insisted that I had somehow ordered the Info SMSs and of course the were not willing to negotiate on my bill.
Eventually I found out that they were comming from Vodaphones Vlive portal, however on calling the much loved Debitel hotline. I was informed that there was nothing that they could do as they came from Vodaphone. Now Vodaphone said that as I had a Debitel/Vodaphone contract they could do nothing as they have no accsess to my account. Debitel did however say that thier technical department could and would stop the Info SMSs but that was 3 weeks ago. Well now I've written to Debitel to canncel my contract and ask them to stop all Info SMSs going through my account however I've had no confermation on either account so I guess I'll just have to wait... Now the next interesting thing I installed a Vodaphone Sim in the XDAII and guess what even with a new number the Info SMSs kept comming and yes all my calls were being rerouted... Damn this XDAII is becomming expensive. How the hell am I supposed to stop the Info SMSs from being sent? Because blocking them is obviously not enough... Any ideas? I'm at my wits end HELP!
Steve
My phone was stolen in london yesterday. It had a PAYG sim in it, and I have been calling it and sometimes it rings. I've left messages and texts but nothing.
I have seen services like mapamobile and followus which offer triangulation tracking but the problem with this is that I don't want the theiving twat to know that I'm tracking it, and all these services send tracking notification texts ti the handset being tracked.
Does anyone know of any services or software that can track my phone?
I've been trying to postpone it ( to give the teef a chance to redeem themselves) but worst comes to worst I'll call orange and get the phone blocked.
try https://www.immobilise.com/
Get this: ORANGE can see (on screen - while I'm on the phone to them) who put their SIM in my phone by looking at the IMEI info!
They WILL NOT TELL me as this would be a breach of the information of the theiving c*nt that took my phone. I have already registered the phone stolen with the police and their response was "well if we followed ever stolen mobile phone we wouldn't be doing anything else blahblahblah"
The police said if I knew who took the phone they would go and arrest them, search their house (and find all my other items they nicked at the same time).
Does anyone know of software or a service that can track my phone from the IMEI?
Googling throws up a number of sponsored links, eg
www.mobilelocate.co.uk
Not sure if it's IMEI based. was it insured?
V
Unfortunately, all of these pay services send a text message to the phone that you want to locate and will only then locate that phone, once a permission to locate reply text has been be sent from that phone back the locating service.
For my circumstances, this won't help as there is no way that the theiving [email protected] is going to allow themselves to be tracked.
Any other ideas greatly apprecited (especially from orange employees hint hint) :lol:
Have you tried calling your opperator to find which cell tower its using? By this way you may get to know his location. And moreover i heard somewhere that if three towers' triangle pointings with distance may be help you to locate your phone in exact position, but i don't think theyl use this technology for finding a phone.Its only used to track terrorists
Anyway, good luck on your next device. Use precautions like my software UTA
Regards
Carty..
Carty you are exactly right, the signal can be triangulated to pinpoint it's location within a few metres however this is only really done for serious crimes, such as kidnapping, murder, terrorism etc.
But further than that, the network (orange in this case) when someone puts a SIM into a handset, that info (SIM data and IMEI) is recorded by network and for this reason I did not have the phone immediately blocked. When I spoke to Orange they could actually see who is using my phone now!, but they will not give me the info and just for theft the police don't get involved to the point where they get a court order to request that person's details.
Bloody annoying :x
Hey I think you may want to try http://www.eastmobiles.com
in australia, a stolen phone, once reported stolen with imie number. the phone is locked/blocked/bricked by all the telco's.
Help!
I've got an unlocked G1 bought off eBay in early December. Up until today it's been working without any problems. However at 11am today it dropped off the O2 network and I can't get voice / text. I still have data access though.
Here's what I've tried:
1. My SIM in another phone - fine
2. Other SIMs in my G1 - no network registration except for a TMobile SIM.
3. Soft reset of G1
4. Hard reset of G1.
5. Wipe and reflash using update.zip method off microSD card to UK RC8 - no difference.
I'm desperate here - got multiple important calls pending over the next few days..
If I use "Search Networks" and manually select O2, I get the message "Your sim card does not allow a connection to this network".
"Registering automatically" also fails (but silently).
How can I get my G1 up and running ??
Try getting a new sim card from O2?
Currently using my SIM in another phone without issue (on the same cell tower too).
CodeMonkey said:
Currently using my SIM in another phone without issue (on the same cell tower too).
Click to expand...
Click to collapse
Some random setting might be off? Here is another thread with O2 discussion and APN info...
http://forum.xda-developers.com/showthread.php?p=3174050#post3174050
--M
demontefixo said:
Some random setting might be off? Here is another thread with O2 discussion and APN info...
http://forum.xda-developers.com/showthread.php?p=3174050#post3174050
--M
Click to expand...
Click to collapse
Nope - it literally dropped off the network after being in use with no problems after a month.
Can connect to o2 data channels, just no voice / text. Connects to voice with T-Mobile SIM only.
I've redone the settings 1/2 a dozen times as part of the whole wipe / re-flash circle of life thing...
Given up now - will test with PAYG TMobile and sell on eBay for parts / working. Can't be dealing with it for now but will return to Android when it's a little maturer and my contract's due.
I'm having the exact same problem. Anyone ever find a solution? I phoned T-Mobile and they told me to type in something involving the PUK code, but I didn't think it'd do anything.
I typed it in, and it's just stuck now. Saying unblocked, now unlocking.
Anyone help?
petertheface said:
I'm having the exact same problem. Anyone ever find a solution? I phoned T-Mobile and they told me to type in something involving the PUK code, but I didn't think it'd do anything.
I typed it in, and it's just stuck now. Saying unblocked, now unlocking.
Anyone help?
Click to expand...
Click to collapse
I've got a pay as you go T Mobile SIM in mine now. Registers with nework ok but won't make / receive phone calls / messages..
Going through the mill with T Mobile support in the hope they've seen this before..
Hey,
I'm from Germany and wanted to complete an O2 contract and use it with my G1.
But before I make the contract I used an O2-prepaid card (O2 loop). Im connected to the next O2 cell and calling works great. (running ADP1 JF 1.31 fw)
The cell-tower are not the same as t-mobile and vodafone and the active O2-cell is changing very often.
I hope O2 contract will work, because it's the cheapest kind of data plan.
CodeMonkey said:
I've got a pay as you go T Mobile SIM in mine now. Registers with nework ok but won't make / receive phone calls / messages..
Going through the mill with T Mobile support in the hope they've seen this before..
Click to expand...
Click to collapse
*sigh*
Looks like it's borked.. I give up..
Anyone want to have a go?
* shameless plug * (mods please edit this out if inappropriate)
http://cgi.ebay.co.uk/HTC-G1-Mobile...MobilePhonesQ5fMobilePhonesQQsalenotsupported
will you ship to US?
neoobs said:
will you ship to US?
Click to expand...
Click to collapse
Sadly no :-(
i had the same problem with my touch hd,also brought from ebay as it was unlocked.used it and worked well for 3 weeks then wouldnt make calls but would connect to the internet.after weeks of trying i found out from my network provider that the phone is blocked ie reported stolen.so the person who sold it me had done an insurance scam.he diidnt get away with it though as i reported him to ebay and the police.and i got a new 1 from my insurance.so im happy now.you should ask your network to check the imei against thier database to see if your phone has been reported as stolen
mrcraig said:
i had the same problem with my touch hd,also brought from ebay as it was unlocked.used it and worked well for 3 weeks then wouldnt make calls but would connect to the internet.after weeks of trying i found out from my network provider that the phone is blocked ie reported stolen.so the person who sold it me had done an insurance scam.he diidnt get away with it though as i reported him to ebay and the police.and i got a new 1 from my insurance.so im happy now.you should ask your network to check the imei against thier database to see if your phone has been reported as stolen
Click to expand...
Click to collapse
Looks like you were spot on mate.
Just done a CheckMend report indicating that the IMEI has been blocked on "one or more UK networks".
I've pulled my auction (of course) as I'm an honest seller.
Will have to do some digging as to why - tense email to original seller tonight I think, then maybe the police etc in the morning.
CodeMonkey said:
Looks like you were spot on mate.
Just done a CheckMend report indicating that the IMEI has been blocked on "one or more UK networks".
I've pulled my auction (of course) as I'm an honest seller.
Will have to do some digging as to why - tense email to original seller tonight I think, then maybe the police etc in the morning.
Click to expand...
Click to collapse
Blocked by T-Mobile at someone else's request.
Paypal - no resolution as > 45 days (nicely timed by seller it seems)
Time for the police *sigh*
Wow! Turns out my phone was blacklisted too! Thanks SOO much! I never would have thought to check to see if it had been reported stolen.
Need to chase up eBay seller now though. Fun.
Well - after hammering away at this for nearly 3 days...
I have a crime reference number!
Which means that PayPal / eBay / T Mobile will need to investigate.
Friendly advice to any others in this situation - I was told initially by the desk officer at my local police station that this was "a civil matter". Thankfully I ignored that and spoke to the local headquarters - they've confirmed that it's a criminal matter and they will be investigating further. So stick to your guns ;-)
Fingers crossed, and good luck to anyone else out there in the same situation.
Apologies for the bump
I apologize for bumping the thread after all this time, but i've had this happen to my G1 just today. After months of flawless use my unlocked G1 suddenly decided to not like any SIMs but a T-Mobile one. Annoyingly IMEI checks show that it's not blacklisted, using both CheckMEND and calling O2 direct and asking them if they have a blacklist flag on it, which they didn't.
I'm wondering if CodeMonkey, or anyone else, managed to get anywhere with a claim or a reason or solution to any of it?
Also, i'm curious as to whether or not we have the same Ebay seller, just to ease paranoia of a scam of some kind going on.
Cheers
-- dil
dilandou said:
I'm wondering if CodeMonkey, or anyone else, managed to get anywhere with a claim or a reason or solution to any of it?
Also, i'm curious as to whether or not we have the same Ebay seller, just to ease paranoia of a scam of some kind going on.
Cheers
-- dil
Click to expand...
Click to collapse
This is still with the police *sigh*. Currently chasing down the T-mobile account holder who blocked it originally and the seller. Given up much hope of getting my money back but hoping to take the £350 I'm down by out of the guilty party's hide through the criminal justice system. As far as I can determine, this is either insurance fraud (account holder sells phone for cash, reports as lost and claims off TMobile insurance) or theft & selling stolen goods.. I personally think it's an attempt at insurance fraud by some dimwit as the phone came in it's original packaging with accessories still sealed.
I won't post the seller's name on a public forum in case they're an innocent party, however PM me the details of yours and I'll respond. If it is the same seller I'll update the police appropriately so they can widen the investigation and get in touch with you (if you want to go down that path)..
**EDIT**
Update - compared sellers and they're not the same: watch out if buying on eBay peeps.
I am glad that I found this threat, to learn I am not crazy. Bought a German G1 via ebay, and the first day (wih original FW) everything was fine. At least i think so as I didn't use it much. Then I upgraded manually to latest German RC9 version. While the phone showed to be connected to o2 and internet was working fine, I noticed only one day later that I was not able to make outbound calls or send SMS. Also other o2 customer got error tone (no real message why not reachable) when calling me, SMS didn't arrive. However the most weird thing was that it was possible to call my mobile phone from my fix/land line! Again, for other mobile phones I was not reachable, but land line worked?!
While beeing frustraded I did HW reset and the FW update again, but still same problem. Still in the evening of the same day I left my house, sitting on the airport - and suddenly it worked smoothly. Since that, for a week now, everything works fine.
No, I don't undertand this at all. And I think this was in my case also no issue of being blacklisted as it works now, without doing anything. Letäs hope it does not have a fall back.
G1 Swindle
Hey guys
It looks like I have also been swindled by some chump on ebay and my G1 has been blocked. Has anyone any idea if the phone can be wiped and rebooted in a fashion that clears it from any blocking register?
Otherwise I'm stuck with a very expensive paper weight!!
I ordered my streak on friday and got this email yesterday
Thank you for your purchase on Dell Online Shop.
We are eager to activate your device and complete your phone number transfer.
When you receive your device, your device transfer will not be complete. Please call us at 1-877-662-7640 and reference your Activation ID to complete your device transfer. If you do not call within 14 days upon receipt of this email, your device will be automatically transferred with AT&T
Click to expand...
Click to collapse
What is this for? I have a family plan and my number isn't eligible for an upgrade so i used one of the other numbers on the plan to get the $250 discount. If i call them will they cancel the number i used and activate the sim that came with it as that number?
Just confused as i've ordered many phones from many different sites and never had to call to activate... just popped my sim card in and was good to go.
i have a family plan and ordered on one of my other lines that was eligible for an upgrade (so i did the same thing you did). And i did call them to activate the phone on the number i ordered it on, and nothing on my account was changed.
Normally i would just pop in my sim and go, however i didnt want to risk them coming back to me and billing me another 250 for not activating the phone. I could just be paranoid, but ive never ordered an upgrade from a 3rd party and didnt want to risk it.
shogunmark said:
i have a family plan and ordered on one of my other lines that was eligible for an upgrade (so i did the same thing you did). And i did call them to activate the phone on the number i ordered it on, and nothing on my account was changed.
Normally i would just pop in my sim and go, however i didnt want to risk them coming back to me and billing me another 250 for not activating the phone. I could just be paranoid, but ive never ordered an upgrade from a 3rd party and didnt want to risk it.
Click to expand...
Click to collapse
Was it an automated line or you talked to someone? Guess it doesn't matter since it doesn't do anything, i'm just curious and patiently waiting for my device...
Also i'm excited that you got the streak as well and look forward to your great work! I used to run your Death roms on my Tilt!
Same Situation as me
I ordered the streak on a secondary phone on my plan to use on my primary line. I was puzzled just like you. I called and told them up front what was going on and they said no problem and they activated the phone on my primary line. I think there is a minimum amount of minutes and you have to set up the right data plan on the phone. I had an N1 on the plan before. They did not object to applying the phone on my primary line.
Just telephoned the UK microsoft for activation, tel 0844 800 2400
Any they told me that they can't issue an activation code, I would have to call the phone provider.
What do I do now ?
THUDUK said:
Just telephoned the UK microsoft for activation, tel 0844 800 2400
Any they told me that they can't issue an activation code, I would have to call the phone provider.
What do I do now ?
Click to expand...
Click to collapse
I activated mine via that number fine couple of days ago. Try a few times, yo may get a operator that will do it.
If they keep saying that, its likely that they have changed policy so that you have to contact HTC directly, If that's the case you are **** out of luck and will not be able to activate your phone.
Just tried again, spoke to another operator and they have been told not to give out any more activation codes, I have to contact my phone provider o2...
So I guess that's me dropping windows phone, shall go back to android, bloomin ridiculous
You could always try the Zune help line they do activations aswell had to speak to them the other day about my HD7 but they did take my IMEI number. Maybe worth a shot?
+44 (20) 3450-5855
Just tried the UK microsoft line again, now I have tried 5 times with five different people, THEY ARE NO LONGER SUPPLYING ACTIVATION CODES
Also tried the Zune, blimey they take a long time to get through, anyway, they are not allowed to give out activation codes
SO PLEASE developers, what are the options here ?
This is really annoying as I actually rather like windows phone amazingly
ive tried twice with two different names and makes of phones to two different people and they told me to phone the handset maker for the activation code.
The bad thing is theres a few people who got a code the other day but have gone back to android so there codes are not being used. PM me if thats you!
How can you use someone else's code ?
IF YOU CAN PLEASE SEND ME ONE IF YOU DONT LIKE WP7
it would be good to know what HTC actually say in regards to activation codes as i thought its would be a Microsoft thing.
The whole activation code system imo is absolutely pathetic. Its locking your phone down just like the iPhone does.....
Samdeath said:
The whole activation code system imo is absolutely pathetic. Its locking your phone down just like the iPhone does.....
Click to expand...
Click to collapse
This is kind of the point! Each WP7 'authentic' device has a certificate on it to make it 'authentic', if a device is not manufactured with WP7 on it as standard or is distributed by an OEM before the certs are registered with MS then there is no certificate for it....which is why it asks for activation...quite simple really.
I got my code this morning from the US activations number. A very friendly girl called Rachael took my name, Windows Live ID my *FAKE* IMEI number, mobile number, postcode and country details and 15 mins later I had a code.
In my case the code only works if you do the registry changing prior to activation but have had no issued at all so far and am quite liking the new lease of life my HD2 has now, will be great to dual boot with Android.
i got mine through persistence, it makes this phone way better!
steel69 said:
i got mine through persistence, it makes this phone way better!
Click to expand...
Click to collapse
Who did you phone, what number...what do you ask for, what option do you choose when on the phone menu ????
I phoned this morning and got through straight away and the guy gave me an activation code straight away (I quoted this if it helps http://support.microsoft.com/kb/2431699)
The number I used 0844 800 2400 and selected option 2 then option 7.
THUDUK said:
Just telephoned the UK microsoft for activation, tel 0844 800 2400
Any they told me that they can't issue an activation code, I would have to call the phone provider.
What do I do now ?
Click to expand...
Click to collapse
I phoned Microsoft this morning (17th) and the person said right away to contact my service provider because there not giving out codes, phones back at 11:00am another took my name, email address and mobile number, minutes later he said to contact service provider, I phoned o2 and they said they know nothing of this, he even checked the web for me and said he had no idea other than to call Microsoft, so I phoned them back at 11:30 and person took name, email and phone number, asked if it was the hd7 and I said yes, minutes later a got a activation code, I put it in using cap locks and didn't work so tried lowercase and it worked fine, don't listen to Microsoft if they say no or tell you to phone HTC or your service provider, there talking crap
Hope this helps all Uk users
I just told them that ive tried speaking to htc and o2 and they were saying it was down to microsoft so the guy on the phone said ok and gave it me via an email.
you can get codes by phone and Email
This morning i thought that there was no chance of getting my HD2/7 working with Live but I emailed asking a for an activation code via Microsoft support any way
I didn't think this would happen so I followed BrannanD's instructions and called MS quoting the support webpage etc
The operator asked for phone no and an email address and then told me my activation code and it is all working fine.
As soon as my phone had activated and had installed its hotmail app, I received an email reply from MS for the activation code i asked for online this morning.
Try everything IT WILL WORK!!
BrannanD said:
I phoned this morning and got through straight away and the guy gave me an activation code straight away (I quoted this if it helps kb/2431699
The number I used 0844 800 2400 and selected option 2 then option 7.
Click to expand...
Click to collapse
hermesbrick said:
As soon as my phone had activated and had installed its hotmail app, I received an email reply from MS for the activation code i asked for online this morning
Click to expand...
Click to collapse
Hi what was the URL / email address you used?
WOOOOOOOOOO HOOOOOOOO, after my lucky number 7 attempt, I got a bit shirty and said, I have been back and forth from HTC to o2 back you...
Now my phone is activated, let the good times roll, thanks for your help people
Yes it pays to keep on at them! Lucky enough I have not had any problems with the UK, and Just got my second set emailed too.
Russ
I have actually rang up Microsoft now 5 times and got my activation code from the first call with no problems at all. Trouble is when I enter the activation code it comes back with this message:
Problems with server
We are really sorry, but we've run into a problem, and we are not sure what caused it. This might be a tempory issue that will be fixed if you try again later, but if you keep seeing this error and want to call support, here's an error code that ight help them figure out the problem: error code 0xFFFFFFEC.
I figured I would give Microsoft another call and now they are saying there is a problem with my phone and to contact HTC.
I called on this mobile friendly number which I got from www.saynoto0870.com, 01954 713950.