Hi
i have my HD2 (UK, 1.43) for about a week now and have a 4 digits numeric password for my screen lock.
Today, for the second time my password was not accepted ("The password you typed was incorrect") after waking up from standby. The same happend a few days ago. A soft reset (red button) fixed the problem. I've made no modifications or any tweaks/hacks on my device.
Has anyone else experienced this problem? I've tried several times and I'm perfectly sure the password was correct.
Update: three times 'till now...
HTC support suggested to do a hard reset.
regards
chiron
Password Not Accepted on wake-up from Standby
chiron83 said:
Hi
i have my HD2 (UK, 1.43) for about a week now and have a 4 digits numeric password for my screen lock.
Today, for the second time my password was not accepted ("The password you typed was incorrect") after waking up from standby. The same happend a few days ago. A soft reset (red button) fixed the problem. I've made no modifications or any tweaks/hacks on my device.
Has anyone else experienced this problem? I've tried several times and I'm perfectly sure the password was correct.
HTC support suggested to do a hard reset.
regards
chiron
Click to expand...
Click to collapse
I'm glad I'm not the only one this is happening to and I'm not going crazy.
This exactly same thing has happened to me this morning, and yesterday morning. Upon taking the phone off charging and then using the phone first thing in the morning to check overnight emails, the 4 digit passcode was not accepted.
Yesterday I could eventually get the a1b2c3 entered and then enter my password and it was fine.
Today I could not enter the a1b2c3 reliably and this is what was happening:
- After 3 seconds of the screen being on as I was trying to enter the password, the screen would turn off.
- Turning the screen back on by pressing Hang-Up button I'd try and enter the a1b2c3 quickly.
- The Phone Keypad keyboard was only entering Numbers no matter what. I had to get the a1b2c3 entered by holding each key, and then sliding across to the letter (as keypad was only entering numbers).
- On the 4th time of this not working I was warned by the Phone that upon the next incorrect password entry the phone would be wiped.
So I ripped the battery and the Memory card out, and left the phone off for 30mins while I had a shower and got ready etc.
Upon restarting the phone I could enter the password fine and use the phone normally.
Now I don't think this is a problem just with the HD2, as I've had similar experiences with my Cruise, Diamond, and Diamond 2...
I had this happen to me once. One soft reset fixed it.
cortk said:
I had this happen to me once. One soft reset fixed it.
Click to expand...
Click to collapse
It's an intermittent problem. As in, on all of my previous 3 HTC phones, it might have happened once per month for no apparent reason. Then the problem may not have appeared for another month or so...
Same issue here. Twice in as many days. I've only had the device for 2 weeks and I've had this 5-6 times. It wouldn't be so bad if you didn't have to pull the thing apart to get to the reset button, and then either try and find a pen or pull the battery out.
I've had this problem when the exchange policy mandated that code. The only way to make it dissapear was to hardreset the device. But after a few days the problem reapeared, hardreset. Later it reapeared again, so i disabled the security policy. Now this problem does not happen anymore, but sometimes i can't get past the lock screen: nothing happens....and i have to reset the device.....
@foske
thanks for your replay. At least I now know that hard resetting won't help.
I have exchange policies too, and for security reasons I'm not going to disable the lock screen password.
I've sent a message to HTC support, I'll keep you informed...
@chiron83, have you heard anything from HTC? And does anyone know if this is fixed in the 1.48 firmware?
pixel said:
@chiron83, have you heard anything from HTC? And does anyone know if this is fixed in the 1.48 firmware?
Click to expand...
Click to collapse
I've upgraded to 1.48 and have just started using the lock password feature. I've just encountered this issue with the password being incorrect. So yes the problem still exists in ROM 1.48.
The problem I have now is the phone won't even recognize the UNLOCK button, there's no reponse, not even "Password Incorrect". I've tried several soft resets, battery removals, SIM and memory card removal, the works. I can't unlock my phone and I'm going to lose all my data I've input today if I hard reset.
Anyone got any last bright ideas?
HTC advised me to update to 1.48
Haven't had the wrong password problem until now, but therefore the freeze Problem every morning
Well I never managed to get around the password issue, so I had to HARD RESET my phone and spent half a day restoring everything and re-keying the data I lost from that day. Not impressed. The Lock Password is now very much turned OFF!
Incidentally, I restored my data from MyPhone, then when I got home and synched with Outlook, ALL MY DATA GOT DUPLICATED! So I had to spend ages deleting all the duplicate calendar entries, contacts, tasks etc. I have 900 contacts so as you can imagine that took a while.
I'm kinda pissed off.
Jim Coleman said:
The Lock Password is now very much turned OFF!
Click to expand...
Click to collapse
Wish that was an option for me, but it is enforced by the Exchange server policy
This happened to me once on my old blue angel, in the worst possible way (Soft reset didn't help me). The phone only knew it had to ask for a password but had totally forgotten what the password was. I then heard it's a problem with winmo. I had to hard reset and lose everything just because I had a password...
Never used the password again after that incident...
From what I can see this is a general Windows Mobile problem using Group Policy and corporate Outlook etc. As I've said previously this has happened across 4 different WinMo phones.
One thing I did on my Diamond2 to get around it was use Zenyee StayUnlock which would override the Group Policy password enforcement. I then installed ThrottleLock which ensured that my phone was still 'password' protected and secure.
However StayUnlock does not work on WinMo 6.5 as I've tried this with my HD2 and the Group Policy password was still active...
I have the same issue and I I guess I am a bit relieved that others do (especially those reported without tweaks). Thanks! . Im suprised that there are so few of us though. I also have the sms fault, and there is a flood of anger and uproar about that. It really pisses me off that you spend this kind of dough on whats arguably one of the best handsets yet and have to put up with this kind of rudimentary crap!
Anway, Anyone tried any other roms besides the two mentioned?
Damn you, HTC!
Wrong password again, and the "wake up from standby freeze" too with 1.48
With my Touch Diamond I never had any password issues.
I thought that it's just my phone doing it, as I got it on the 20th of November and couldn't find anyone mentioning the same issue!
The first HD2 I got had a very, very sensitive screen, and had this lock screen issue, so I had it replaced. The second one is better with regards to screen sensitivity, but I still had the screen lock issue a few times. And the first time the phone performed a hard reset (due to "forgetting" the password) it deleted everything on my micro SD card and somehow "unformat"-ed it as well. The card wasn't recognised by any of my phones after that, so I had to reformat it. After this incident I always remembered to take the card out before the phone gets hard reset.
For me, I think the screen lock problem only happened when I used a certain PC-based registry editor, or a slightly older version of Sprite Backup (the one that came with the phone wasn't compatible with WM 6.5), or when I disabled the Autolock feature (but still had the Exchange group policy enforced). I stopped doinig all those three things and (touch wood!) it seems fine now.
I haven't installed any tweaking, system manipulation or backup software. In fact, I only installed one single programm, audible player.
I flashed my HD2 again today, if the problem resists I'll have to exchange it. I'm not willing to open the metal cover and soft-reset my device every day.
chiron83 said:
I'm not willing to open the metal cover and soft-reset my device every day.
Click to expand...
Click to collapse
And you shouldn't rightfully be even if the reset switch was much easier to reach...
Im sure everybody has run into this problem on other android devices but i haven't seen this problem with many x10 owners. It must've unlocked itself and flapped around in my pocket until it incorrectly drew a pattern 5 or more times and somehow pressed the "Forgot Pattern?" button.
So your stuck with a screen that asks for your Gmail account login and ive tried every single combination of correct username and pass to get in but it is impossible ( Account logs in fine on PC ).
Ive read about ways to solve this and have come upon 3 different options.
1. Manual Factory Reset ( It's an option but i don't want to spend hours getting my phone back to how it was )
2. While in a call, ending the call and using a short window of opportunity (.5 seconds) to tinker around with your settings to try and make it possible to access your phone.
3. Download the Android SDK and enter something into the command prompt.
I would like to try option 3 however i heard that your phone must be rooted, i don't know how to go about rooting or if it is even possible for the x10.
Any support appreciated, thanks.
i guess don't use pattern lock is my suggestion. is there something else that can be used instead of pattern lock?
Sagaxide said:
Im sure everybody has run into this problem on other android devices but i haven't seen this problem with many x10 owners. It must've unlocked itself and flapped around in my pocket until it incorrectly drew a pattern 5 or more times and somehow pressed the "Forgot Pattern?" button.
So your stuck with a screen that asks for your Gmail account login and ive tried every single combination of correct username and pass to get in but it is impossible ( Account logs in fine on PC ).
Ive read about ways to solve this and have come upon 3 different options.
1. Manual Factory Reset ( It's an option but i don't want to spend hours getting my phone back to how it was )
2. While in a call, ending the call and using a short window of opportunity (.5 seconds) to tinker around with your settings to try and make it possible to access your phone.
3. Download the Android SDK and enter something into the command prompt.
I would like to try option 3 however i heard that your phone must be rooted, i don't know how to go about rooting or if it is even possible for the x10.
Any support appreciated, thanks.
Click to expand...
Click to collapse
Might sound like a silly suggestion... but have you tried powering off. taking the battery and sim card out.. give it 30 seconds or so then put it all back together again.. might let you try your google account details then..
Did same, had to seus to get back in Lucky was 1st day owning so not bothered.
You mention the call thing, can you not disable the pattern lock whilst in call ?. I didnt know the phone could take a call when locked out so didnt try.
Hello,
I am using 4.3 stock rom. One thing is very annoying is the so-call security. The phone will be reset to factory setting if you enter wrong pin over 6 times. This is very bad idea. My little son sometimes plays on my phone by just touch those numbers in lock screen, so the pin attempts are easily over 6 times which cause my phone resets. How to remove this stupid feature? I remember on some phone, you have to wait for a few minutes in order to re-enter the pin code.
HTC_FUZE said:
Hello,
I am using 4.3 stock rom. One thing is very annoying is the so-call security. The phone will be reset to factory setting if you enter wrong pin over 6 times. This is very bad idea. My little son sometimes plays on my phone by just touch those numbers in lock screen, so the pin attempts are easily over 6 times which cause my phone resets. How to remove this stupid feature? I remember on some phone, you have to wait for a few minutes in order to re-enter the pin code.
Click to expand...
Click to collapse
I wouldn't call it a stupid feature. When I enter my pin wrong a few times I have to wait to access my phone.
It is ok to wait for a few time, the stupid feature I called is "RESET to factory default". Is there a way to remove the feature?
So last week, my sprint galaxy s4 decided to shut off on it's own. I restarted it and discovered my password no longer worked. I didnt have much time or many options so I did a factory reset.
Fast forward to this week, and my phone shuts down again. Only this time it wont turn on unless you remove the battery and then place it back in, and then it only turns on for a second. I figure out the power button is jammed and I rip the phone apart, getting the motherboard out and clean the power button the best I can. I put it back together today and it works! I go to sign in with my password on the lock screen... and not recognized. Tried changing the password through the android device manager through google to no avail, would not take any new or old password. You can see the digits type in the box, but nothing worked.
I called sprint, they infered they couldnt replace the phone unless the screen was broken. I had a feeling they would factory reset it and send me on my way. I brought it to best buy and the tech tried connecting it to his laptop and it would not reconize the phone.
So I came back, called samsung and finally factory reset it again. I'm probably going to be sending it in to be serviced by samsung, as I got it when it first came out and the power button is on it's way out anyway.
My question is, what can cause a phone to not recognize it's password? This drove me crazy and I'd like to avoid spending any money or losing the phone for a week if I could. But has anyone else had this happen?
It's not rooted or anything, I really don't even know how to do that stuff, though ive done some research. I'd just like to try to hold out until the s6 is out
bump
Just incase anyone else gets it, had a frustrating bug where after using the phone as normal throughout the day, I just went to unlock the phone using the to fingerprint unlock, which it said was unavailable and to use pin to unlock.
Upon inputting the pin it refused to accept the pin, was deffo correct used the same pin for years and years, no way I was getting it incorrect. No matter how many attempts it wouldn't work.
In the lock menu even holding down power I was unable to open the restart or turn off phone options aswell to compond the frustration.
After holding the power button for what felt like forever the phone performed a restart, the phone was able to be unlocked using the pin after the restart.
Had the phone for weeks and this is the 1 and only time it's occured. Just thought I would mention incase it happens to someone else
I can confirm that behavior and also the solution. Had that once as well.
Nearly the same issue here but in my case the power menu to restart the phone "normally" worked.....