Database Users

***Need help ** *Device was locked - any idea how to open

My device has been working perfectly till suddenly & without any early notice the device has been locked with some kind of locking.
After reset the device goes into the locked status showed in the pictures, no option to do hard reset,
Tried all options, seems like one of the keys is defective and that’s why can’t perform hard reset.
The device is locked and the 90 minutes limit don’t go down, you can’t do anything.
However if there is a incoming call, you see it on the screen and you can answer the call.
Does anyone familiar with this lock screen ? how do i pass it & relase the device? please advise & help me ....

This is the password protection built into all versions of windows CE. (accesed form control panel/personal/security (or something like that, may vary with OS versions). It has options to lock the device after switching it off (going to sleep mode is considered switching off too), or after the device is not used for a given period of time. The whole point of this protection is to prevent unauthorized access to the device, so i think that without the password you're screwed
Did someone play with your phone before that happened? Maybe it was a "joke" by one of your friends? If you never set the password, anyone can enter the password settings applet and enable it. That's why it's always a good idea to set the password, even if you don't plan to use it -it is also required to enter security settings...
So, if you really want to HR, first of all make sure that one of the buttons is really defective - I just checked and you can't turn off the device by holding the power button when it's loched - this might be your problem. So try holding the comm manager and voice command buttons and press reset button on the side (keep the side buttons pressed until you get the "reset to factory defaults" question)
.
If that doesn't work, try checking if the device connects to activesync when it's locked. It shouldn't happen, since it would be a possible security hole, but knowing microsoft...
If it does you might try to flash its ROM (of course you would lose all your data).
And if it does not and one of the buttons really is defective you might have to disassemble the device in order to do a HR (by shorting the switches' contacts with some metal object), but i wouldn't do this if you don't have some experience with electronics, since you might damage the phone if it's not handled properly with case removed. It might be easier to go to a GSM repair shop and have the switch replaced.

itzik-g said:
My device has been working perfectly till suddenly & without any early notice the device has been locked with some kind of locking.
After reset the device goes into the locked status showed in the pictures, no option to do hard reset,
Tried all options, seems like one of the keys is defective and that’s why can’t perform hard reset.
The device is locked and the 90 minutes limit don’t go down, you can’t do anything.
However if there is a incoming call, you see it on the screen and you can answer the call.
Does anyone familiar with this lock screen ? how do i pass it & relase the device? please advise & help me ....
Click to expand...
Click to collapse
Forget all that password bs. Lock your device with this rogram. Unlock by pressing both soft keys at the same time.

Device Lock HELP!!!

I put on the settings->lock-> 4 digit password last night and I was able to unlock it several times last night and during the day.
Tonight the phone rang and during the call I was typing the password and now my password does not work. I always use the same password for the device so I'm sure I have the correct one. I keep getting the "password you typed is wrong"
How do I get around it? Is there a way?
I can hard reset if I have to but I have received several text messages while trying to figure this out and if I reset I will loose them all.

hammermedia said:
I put on the settings->lock-> 4 digit password last night and I was able to unlock it several times last night and during the day.
Tonight the phone rang and during the call I was typing the password and now my password does not work. I always use the same password for the device so I'm sure I have the correct one. I keep getting the "password you typed is wrong"
How do I get around it? Is there a way?
I can hard reset if I have to but I have received several text messages while trying to figure this out and if I reset I will loose them all.
Click to expand...
Click to collapse
Not sure you are going to like this. I had similar experience and discovered there is a password bug in the Microsoft code. It has only bitten me once, but caused me a real problem.
If you still have some tries left, do a soft re-set and wait for a few minutes after the system has booted up. Then I suggest you use the on-screen keyboard, rather than the physical one.
If all else fails, do a hard re-set yourself, rather than allowing the password system to erase your machine, as it will erase EVERYTHING, even the memory card if that is installed
Best of luck
Robert

Password locking issue...

This is weird. My company requires that I have a password on my device. So be it. I want to say that when I upgraded to WM6.1 this issue started, but it might have been there before. Not sure. Anyway, here is the scenario:
1) Phone coming back from a soft-reset/battery removal/etc. Doesn't
matter, as it always does this.
2) The outline of the Password screen pops up, I press top left of outlined
area.
3) Enter password the second that the numbers show up and press unlock.
4) If I don't do it fast enough, the device locks up - HARD!
5) To come back from this, I have to do a soft-reset and perform 2 & 3
fast. If I do, the device works fine. In fact, subsequent password
entries will work fine. Only the very first one after a reboot.
Any ideas on this? I did a little searching and didn't find anything specific to this issue. But then again, my searching sometimes isn't perfect! :-D
Thanks in advance! Cheers...

I've seen something like this, though not as bad.
Try turning off absolutely everything on the Today screen to see if that helps.
When I saw it, I think a program was firing up in the background while the password screen was displayed.

WannaBeSedated said:
This is weird. My company requires that I have a password on my device. So be it. I want to say that when I upgraded to WM6.1 this issue started, but it might have been there before. Not sure. Anyway, here is the scenario:
1) Phone coming back from a soft-reset/battery removal/etc. Doesn't
matter, as it always does this.
2) The outline of the Password screen pops up, I press top left of outlined
area.
3) Enter password the second that the numbers show up and press unlock.
4) If I don't do it fast enough, the device locks up - HARD!
5) To come back from this, I have to do a soft-reset and perform 2 & 3
fast. If I do, the device works fine. In fact, subsequent password
entries will work fine. Only the very first one after a reboot.
Any ideas on this? I did a little searching and didn't find anything specific to this issue. But then again, my searching sometimes isn't perfect! :-D
Thanks in advance! Cheers...
Click to expand...
Click to collapse
Do you possibly have some other type of startup program running in the background? I had something similar (can't recall now exactly what it was) when I was using a Wizard a couple of years ago. It was like the lock interface kept losing the "focus" after a few seconds. Ultimately I hard reset and started from scratch, but the issue never resurfaced.
In the end I chose to stop the policy enforcement from my company's Exchange server altogether. Not necessarily recommending you do the same, as it's surely frowned upon by all pointy haired bosses in IT. But in the event you'd like to experience the Dark Side of the Force... here ya go.

Unable to access phone., Locked Out

Recently my friends SG5 was stolen, but she got it back. The person who stole it changed the password to unlock the screen. She does not know the new password and the fingerprint scanner no longer comes up as an option to unlock the screen. An option does appear though to use an alternate password to unlock the screen. She does not know the new password that the thief set. She also forgets her gmail account name. She wants to keep pictures and everything from the phone, so she does not want to do a factory data reset or erase anything. Is there any way to unlock the security on the phone so that she can access it again? Thank you.

Ask the one who stole it the new password or how he manage to change it. If you manage to recover the phone how hard can it be to ask the password at the same time?

EpicSaga said:
Recently my friends SG5 was stolen, but she got it back. The person who stole it changed the password to unlock the screen. She does not know the new password and the fingerprint scanner no longer comes up as an option to unlock the screen. An option does appear though to use an alternate password to unlock the screen. She does not know the new password that the thief set. She also forgets her gmail account name. She wants to keep pictures and everything from the phone, so she does not want to do a factory data reset or erase anything. Is there any way to unlock the security on the phone so that she can access it again? Thank you.
Click to expand...
Click to collapse
Sounds fishy to me - sounds exactly what a thief would say to gain access to someone elses phone

EpicSaga said:
Recently my friends SG5 was stolen, but she got it back. The person who stole it changed the password to unlock the screen. She does not know the new password and the fingerprint scanner no longer comes up as an option to unlock the screen. An option does appear though to use an alternate password to unlock the screen. She does not know the new password that the thief set. She also forgets her gmail account name. She wants to keep pictures and everything from the phone, so she does not want to do a factory data reset or erase anything. Is there any way to unlock the security on the phone so that she can access it again? Thank you.
Click to expand...
Click to collapse
Wipe the phone clean and flash a ROM with Odin. Problem solved

*Detection* said:
Sounds fishy to me - sounds exactly what a thief would say to gain access to someone elses phone
Click to expand...
Click to collapse
I'm sure it does, but she is your average person who buys a phone from a cell phone carrier who doesn't tell her that her gmail account is important or anything else about it. She didn't know that she would need it. She didn't link it to her common email account because she didn't want Scroogled by Google having more information about her. Now she has her phone that she can't even use. Is there anyway to get the fingerprint scanner option to come back on? That way she could unlock it with her own fingerprint.

Riyal said:
Ask the one who stole it the new password or how he manage to change it. If you manage to recover the phone how hard can it be to ask the password at the same time?
Click to expand...
Click to collapse
Not that simple. She is a substitute school teacher. A student stole her phone and later brought it back. The student doesn't remember the new password. Is there anyway to access the fingerprint scanner?

thatsupnow said:
Wipe the phone clean and flash a ROM with Odin. Problem solved
Click to expand...
Click to collapse
That is her last resort if she cannot get back into her phone to save pictures and text messages.

EpicSaga said:
Recently my friends SG5 was stolen, but she got it back. The person who stole it changed the password to unlock the screen. She does not know the new password and the fingerprint scanner no longer comes up as an option to unlock the screen. An option does appear though to use an alternate password to unlock the screen. She does not know the new password that the thief set. She also forgets her gmail account name. She wants to keep pictures and everything from the phone, so she does not want to do a factory data reset or erase anything. Is there any way to unlock the security on the phone so that she can access it again? Thank you.
Click to expand...
Click to collapse
Well, its really easy to do i had the same problem but i didnt got my phone stolen if you need your photos/videos then install drivers in your windows pc and connect you phone to the pc via a usb cable and when you browse the phone you can copy every thing to your pc even its locked
After all its not an iphone xD after copying the documents take the battery out and removing it from tge pc put the battery in and dont power it on
Now you will have to use a special button combo to get into recovery mode and thats (VOL UP+HOME BUTTON+POWER BUTTON) you will have to press these at the same time and keep the holded until the phone goes in the recovery mode,
Now you will se diffrent options navigate to "WIPE DATA/FACTORY RESET* by using volme keys and press the power button to confirm the it will ask you for confirmation do that and your phone will reboot after a while than it will take some time for the first boot and BOOM you will be presented with the welcome screen and youre ready to use it again
Dont forget to hit the thanks button,it wont bite
Sorry for bad english i was in hurry

Roshaan_91 said:
Well, its really easy to do i had the same problem but i didnt got my phone stolen if you need your photos/videos then install drivers in your windows pc and connect you phone to the pc via a usb cable and when you browse the phone you can copy every thing to your pc even its locked
After all its not an iphone xD after copying the documents take the battery out and removing it from tge pc put the battery in and dont power it on
Now you will have to use a special button combo to get into recovery mode and thats (VOL UP+HOME BUTTON+POWER BUTTON) you will have to press these at the same time and keep the holded until the phone goes in the recovery mode,
Now you will se diffrent options navigate to "WIPE DATA/FACTORY RESET* by using volme keys and press the power button to confirm the it will ask you for confirmation do that and your phone will reboot after a while than it will take some time for the first boot and BOOM you will be presented with the welcome screen and youre ready to use it again
Dont forget to hit the thanks button,it wont bite
Sorry for bad english i was in hurry
Click to expand...
Click to collapse
Thank you very much for that information and getting back to me so quickly. Would you know how to copy text messages from the phone too while it's locked?

The security features of the phone a designed to keep people from accessing some one else's private information. Since almost every possible "legitimate" recovery solution seems to be non functional, I think your friend should expect to lose a good bit of the data on her device and she should just be happy to have her device back.
If it were my device, I would not hesitate to completely wipe every last trace of data from before it was stolen. Usually restoring the factory firmware is the best way to achieve this. God knows what the other person who had access to the device loaded onto it and it is probably best not to even try to find out.

hello
you must flash wich odin firmware because the fingerprint is not possible to unlock

402sh sharp hard reset how?

Hello,
I have a problem with my "sharp softbank aquos 402SH
I setup a pattern lock. Since I have not used the phone for some time I cannot remember the pattern anymore.
I thought an unlock with a hard reset is no problem. But I found no way to boot into recovery mode(tried power and minus button, power and plus button to boot).
Also the device did not show up in adb as a device(Windows 8/Sharp USB driver installed) but was recognized as a storage device.
The user manual says:
"Do not forget pattern, Lock No. passcode or password set for canceling Screen lock(write it down if necessary). If you forget it, visit the nearest SoftBank Shop for recovery procedure."
As I live in Sudan and there are only softbank stores in Japan. So this is not possible for me.
Is there any other way to hard reset the device?

same prob

http://www.recovery-mode.com/android/sharp-aquos-crystal-x.html
Are you sure? Have you tried power-cycling the device? (Let it discharge all the way, and charge it all the way.)

Sharp aquos 402 sh hard reset problem
I have the same problem as the guy from sudan mentioned above, ive forgot screen lock pattern and not been able to get into boot option by hard reseting. I have done every thing like keep pressing and hold volume down key and holding power on key after sharp logo appears i let go the keys but nothing happens. Plz suggest me the solution.

Hi there
i have the same problem
my phone aquos 304 there are no available physical volume rocker button
i forget the password pattern
custom cable data with R jumper to ID pin with zadig software cannot flash the twrp
could someone help me out of this
thx

i also have that kind problem also show to many people but no way found of any to recover my bally please do something

As I think this phone did not get that many updates this might still work. I remember early on back then that i somehow managed to make a pattern that I had not meant to so could not unlock. Also quickly found out I could not get into the bootloader. But I found out you could bypass the lockscreen if you went into the emergency call screen. The thing is, you'd have to make a call then you could use the drop down notifications and enter settings app or something like that. I can't remember clearly, but I could atleast get access. And from there i just disabled the pattern. Don't feel I can recommend this though as it depends on how quick you are, and police services are sort of being misused this way. I remember being frazzled and extremely annoyed at that point as I had only had the phone for a couple of days. Ended up spamming a call three or four times to the cops to bypass without connecting a call. They called me back wondering what the deal was ? oops.