Greetings All,
I’ve run across a problem restoring all my S Health data since the update to Kit Kat. I wanted to do a factory reset after getting the 4.4.2 update last week, since I had something that was draining the battery…it was down to 50% at noon then 30% after I get home from work with very light use. I figured it might have been some app that I had installed that was draining the battery since I had the battery drain issue on 4.3 as well.
I have lots of S Health data stored since I got the phone last year and I didn’t want to lose it. The S Health app was doing the regular auto-backups. But, before doing the factory reset I did a manual backup from within the app. I did the factory reset and then went back to the S Heath app and signed in with my samsung account.
When I went to restore the data, I keep getting an error (screenshot attached) that says:
Restoration Failed
Restoration is not possible because current version is low
The S Health app shows to be on version 2.5.0.66, is this the right version on 4.4.2? Checking from within the app doesn’t show any updates available.
I don’t recall the app version before I did the factory reset, but I don’t remember it getting updated since I did the backup or after the factory reset.
Anyone else have a problem restoring the S Health data after the update to 4.4.2? I don’t remember having this error before on 4.3. I’ve restored the data on earlier versions of Jelly Bean a few times and didn’t have a problem.
I’ve talked to samsung about it, they had me clear the caches for the app, which didn’t help.
Has anyone else seen this error before and if so, did you find a way to restore the S Health data?
I have a backup of the phone in Kies from about a week ago, but I didn’t see anything about restoring the S Heath data, on the S memo data.
Thank you kindly,
Chris
I have same problem
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Same problem here. I tried just about everything and couldn't get it to restore. Eventually just gave up and restarted the auto backup, which cleared my previously backed up data. Oh well. Looks like Samsung messed up the ability to restore from backups made before the 4.4.2 update. I hate to say it, but it looks like you might be screwed unless Samsung fixes this and pushes an update out.
On another note, I had similar battery drain when I updated, which was why I also did a factory reset and lost my S Health data as well. The factory reset didn't fix the battery drain, but I disabled sync for some Google services that I don't use, and my battery life is significantly better. I'd try that if you are still suffering from bad battery life.
You might try pulling the app from an MK2 rom. Uninstalling the new one and installing old. Restore data and then update or install new apk. I don't use this app ... so I'm not sure. If it's still a problem maybe I will do some digging.
Sent from my SPH-L720 using Tapatalk
I have the same problem also.
I tried a second factory reset and still can't get my data to restore.
Greetings,
I'm wondering if this is just a bug in 4.4.2 since I did the backup from 4.4.2 and attempted to restore from the same rom. The only difference is I did a factory reset before I attempted the restore. I'm wondering if I can root and flash back to a previous 4.3 rom and restore s-health, then backup using titanium, flash 4.4.2 then restore from titanium? I've not had any problems restoring the backups before on any of the previous stock roms. I'm also tempted to create another samsung account and try saving and restoring a backup of the S-Health data to test to see if the restore even works at all.
The error message is somewhat ambivalent on which is the lower version, the data or the app?
On a side note, does anyone know of a good pedometer app that at least has the ability to do a local backup of data? I really like having the history of my travels. I like the ability to just turn it on and have it logging in the background.
I may also give samsung support another go and/or post in the sprint s4 support forum to see if anyone's having the same problem.
Thank you kindly,
Chris
Any solutions?
How typical.
S-Note Documents from Samsung Note 10.1 with Android 4.1.2 don't transfer over to the Note 3 and Note 10.1 with S-Note and Android 4.3
Given yet another example, we know this is not even an isolated problem.
Samsung's software is intended to be nothing more than a tech demo without actual customer usability in mind.
Greetings,
No luck so far. I've pretty much given up hope of ever recovering the data. I've posted about the problem on the sprint community S4 forum. They were helpful, but ultimately no luck. One person says the version should be 2.5.5, but my phone only has 2.5.4 with no update showing up. I've talked with Samsung and they say that I do indeed have the current version.
What version of the SHealth app do you guys have? Did you get an update to it after the 4.4.2 update? In case this helps, I do see that the Kies 3 finally supports backing up the SHealth data now without having to rely on backing up to the "cloud" thru the SHealth app.
I've done a test backup and restore from the shealth app and it did work. I'm not sure what could have happened before, perhaps just a glitch that prevented the restore from occurring.
That's where I am at this point. I'm leery at this point to rely on the in app backup/restore process since I lost all the data going back to May of last year when I got the phone. I'm definitely going to rely on alternative backup methods. I've rooted and will use Titanium Backup to keep a good backup going forward.
It would be interesting to see if everyone has the same version of the SHealth app. Again, I'm on a sprint SPH-L720 NAE kit-kat.
That's all I have for now.
Thanks,
Chris
cbrand said:
Greetings,
No luck so far. I've pretty much given up hope of ever recovering the data. I've posted about the problem on the sprint community S4 forum. They were helpful, but ultimately no luck. One person says the version should be 2.5.5, but my phone only has 2.5.4 with no update showing up. I've talked with Samsung and they say that I do indeed have the current version.
What version of the SHealth app do you guys have? Did you get an update to it after the 4.4.2 update? In case this helps, I do see that the Kies 3 finally supports backing up the SHealth data now without having to rely on backing up to the "cloud" thru the SHealth app.
I've done a test backup and restore from the shealth app and it did work. I'm not sure what could have happened before, perhaps just a glitch that prevented the restore from occurring.
That's where I am at this point. I'm leery at this point to rely on the in app backup/restore process since I lost all the data going back to May of last year when I got the phone. I'm definitely going to rely on alternative backup methods. I've rooted and will use Titanium Backup to keep a good backup going forward.
It would be interesting to see if everyone has the same version of the SHealth app. Again, I'm on a sprint SPH-L720 NAE kit-kat.
That's all I have for now.
Thanks,
Chris
Click to expand...
Click to collapse
BTW, do you have the Galaxy Gear?
I was wondering if it is syncing to the Walking Mate instead of the Exercise Mate.
klau1,
Nope, I don't have the galaxy gear.
Thanks,
Chris
Bummer. I found this thread because I'm having the same issue.
same problem for me upgrading rom... and now, I've bought S5. Same problem again with S Health 3.0!!!!
problem solvend update to S Health 3.1
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prucdo said:
problem solvend update to S Health 3.1
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Click to collapse
This worked for me as well. I went through the setup after pretty much writing off all the data I've been collecting the past few months and was very surprised when it informed me that an update was available (even though I couldn't find it in the samsung apps store). Updated to the latest version, then the restore worked perfectly!
I just reset my Verizon Galaxy S4 after some time running with the Android 4.4.2 update. I was using the online data backup option through my Samsung account. The stock android 4.4.2 ROM comes S Health version 2.5.4.154 in it. I attempted to restore my data from the Samsung cloud but it failed saying there was a "network error." I could not find the Samsung Galaxy App store after the update so I followed this a droid life guide called "download: Samsung Apps Store With Access to Photo Editor, Wallet, and Others for the Verizon Galaxy S3" and installed the latest Galaxy Apps apk right from Samsung. After getting Galaxy Apps installed I logged into my Samsung account opened the store and clicked on purchases which detected that S Health needed to update. So I update S Health to 3.5.1.0693 and open it and it says I need to update HealthService to the latest (2.0.0.009) which I did. After launching the app it asked me if I wanted to restore my data which I said yes and it proceeded act like it was restoring it. It turns out it just nuked my data rather than restore it. It seems like I am SOL, unless you can get a previous version of your backup from Samsung. Anybody have any ideas? It really sucks because it was more than a year of data.
Hi, I rooted my new Sprint Galaxy S5. Everything was working fine. Then stupidly, I was tinkering with Titanium Backup and decided to batch merge all app updates into ROM.
Since then, Google play services crashes. So does S Health. I tried a full factory reset, but same problem. Play store crashes immediately and I can't log in to Google or use any Google apps that require Play Services. Then I did a factory reset. It didn't help. Now I don't even have access to Titanium backup!
Any step by step advice would be appreciated!! Thanks!
zippychimp said:
Hi, I rooted my new Sprint Galaxy S5. Everything was working fine. Then stupidly, I was tinkering with Titanium Backup and decided to batch merge all app updates into ROM.
Since then, Google play services crashes. So does S Health. I tried a full factory reset, but same problem. Play store crashes immediately and I can't log in to Google or use any Google apps that require Play Services. Then I did a factory reset. It didn't help. Now I don't even have access to Titanium backup!
Any step by step advice would be appreciated!! Thanks!
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Click to collapse
I'm kinda in the same boat... I rooted, recovery and then a ROM but soon after I started having problems with Google play services constantly crashing and unable to send text and the dialing touch tone having issues as well. I did go back on my nandroid backup and all is well except that I lost functionality on my bluetooth headset ... Now I'm thinking about factory reset and placing back original stock FW
I finally solved it by installing Kies3, doing a system software update and reinstalling all my backed up apps. Seems to be working fine for the last week. A close call...
So apparently i just noticed that if you deleted apps from /system/apps, you can't update unless you had all the apps you deleted/moved in it.
I... screwed up. i deleted amazon apps since it's basically eating space without any use, so the thing is, can i get any backup?
There's no Verizon Kiosk or any Service Centers here in indonesia.
Just use this guide to update to KK. With it, there's no need to restore apps or update via OTA .
http://www.droidrzr.com/index.php/topic/45495-fxz-442-1834610/
My Verizon Galaxy S5 factory reset itself today.. I lost everthing including my SD data. Is there any hope to recover it!?
Have you installed any suspicious apps outside of the Play Store recently? There are malicious apps that can do this, even back in 2012 there was a bug that caused this just by visiting a webpage. As for recovery of data, I think the possibility is slim to nil. If it actually factory reset everything was deleted.
Hi im having a doubt today i erase all my s8 data and did a reset factory settings but when phone boot i couldnt see certain apps like samsung browser or samsung notes or samsung health they are not installed at all so i installed from play store it its normal ? Im on oreo im not rooted why thsi apps were not on my device preinstalled when i did the factory reset?
Oh i forgot even the calculator was not preinstalled