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Hmm I'm not sure if this is just my experience or not but I have never had a contract mobile before ..
Always suspected they were a bit of a con/rip off/customer service black hole.
So anyway, I finally decided I need a personal organizer/pda for work and since my employer gets a 50% discount on o2 I figured why not splurge.
Ordered my XDA Exec yesterday on 400 mins cross network tarrif (£15 p/m) and the handset was £149.
It arrived 48 hours later!
Only it came by DHL in an obviously re-sealed box. The unit was inside, no cellaphane in sight. The battery was charged already and despite the courier listing a simcard in the box inventory there wasnt one in there anywhere.
I am pretty deflated by this rather awful service so far .. is this normal?
Anyway I figured, this does not prevent me from firing it up and playing around on the WIFI networks at work.
I have played with this thing for a good 6 hrs today at work and here's my first impressions...
1. Asthetically its lovely but the buttons are easy to press while getting it out of the leather wallet. Camera is always on when I open it up .. grr.
2. My screen has a yellow tint to it. Is this normal? Seems kind of like a crap TFT panel used to look on earlier laptop units.
3. Anything network related seems to frequently cause the unit to hang. Checking my mail .. downloading 500 mails from IMAP took 15 mins and eventually crashed it.
MSM seems to crash a lot.
IE on this thing is quite simply poor. This may be biased by the fact I am a firefox developer .. but it is clunky, slow to respond, PHP sends it into a catatonic state and secure websites just plain confuse the thing.
Lots of crashing. No flash support??
Not impressed.
4. Software. Like, where is it? WM5 has next to nothing useful thats free. I don't believe in shareware at all .. where's the OS stuff? Where's the PDA port of this and that? Very dissapointed that all the stuff I found was win 2003 se only and that was that.
This alone renders the thing a waste of time .. sadly ..
5. Keypad is just useable but I hate the feel. Keys are flat and the rebound is so firm you frequently have to go back and press it down harder to get the right chracter to appear. Its hard work tbh.
Oh and the most annoying 'bug' of all ..
When the thing turns the backlight off to power save, it doesnt seem to come back on at the same level it was at before going into standby.
It comes on so dark you have to tilt it to the light to get through the menus to turn it up.
Annoying .. but fixable I'm sure ..
Anyway, some thoughts.
Generally I think this has potential but it clearly hasnt got enough memory to run smoothly .. 49mb of useable memory? Pah! It reminds me of the kind of things you see on ebay where someone is selling a p4 laptop with 64 mb of ram installed. Waste of time.
The cpu is either crap or scaled so far back to save power it crawls. Jury is out on that for now ..
Summarizing, I DO like this .. but the lack of good free software and the diddy memory and seemingly bloated and clunky wm5 + bugs ruins it totally.
I will probably be trading this in for an XDA IIi next week.
That is if O2 sort me out. As it is, I am frankly disgusted with their approach to new customers! "Lets send em a refurb and see if they notice ..". I even told the guy I was a customer relations rep for a large corp. Like I know how it works .. bah.
That said, am getting 50% discount over Mr. Public. So can't complain TOO loudly ..
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This is the most useful review I have read. Thankyou.
TBH, its windows. It's gonna be buggy. I think they just send these out untested, safe in the knowledge that:
a) Buzz or Mamaich will inevitably patch, repair or find awkward ways around 90% of the bugs.
b) The average XDA user is a nerd and will probably follow those instructions/patches and *happily* put up with the buggy features.
c) Joe public isn't clever enough to operate a PDA properly. The average person is too stupid to realise that their PDA crashes itself. They think they're making it crash and are too proud to ask for help/consult the internet. They want a PDA 'cos all their work buddies have them and it makes them look important, using it for little more than checking emails occasionally.
d) Microsoft/HTC know that the kind of person who buys these PDA/phones is the kind of person who will always want the newest gadget, and so will forget about the bugs/issues as soon as the new XDA is released (with its own host of problems). Why bother fixing it when in a few months it will be old news and people will have something new to complain about.
PS, 02 gave me a refurb XDA2s when the insurance replacement they sent me was faulty. It works fine which only around 25% do so I'd rther put up with a refurb than complain and have a 75% chance of the brand new one they send me being faulty.
Sending this on the exec ..
I kinda figured o2 would be light on customer consideration. Hehe.
The phone I got appears to be alright now tbh. I have hard reset to corporate and it is light years smoother. In fact it hasn't crashed once in the last 4 hours!
Performance is fine now too. Still not as fast as you'dd like but it certainly feels more responsive.
I AM A DUMB ASS. The sim was in the box, it had been tossed in loose and was wedged between the user manual compartment lid and the inner structure of that fruity pandora's box.
I'm VERY impressed with the battery life so far.. Talking hours. Neato.
Of course the complete lack of developer interest/support in this version of winblows means i'll still not be keeping it unfortunately. Only Microsoft would release a next gen pda os and NOT include binary compatibility either natively or virtually.
So far haven't found a good free irc client that works. All either pay-for-fun or 2003se only. Bummer.
I have now decided the keyboard is useless. That + the wm5 software absentism means I might either trade for a 2003 xda or buy an IPAQ. Since they seem to have a vast quantity of stuff available: Including a LINUX distro.
With regards the keyboard.. Why the f00 they didn't consider half the number of keys correctly aligned and reasonably proportioned ... who knows. Maybe its like you say, this technology is just blingware and nobody seriously expected people to sit down and type a post like this one. Which, incidentally I am doing with the stylus!
Anyway my hand/neck/wrists hurt already.
Must decist for now.
gubbs said:
Hmm I'm not sure if this is just my experience or not but
3. Anything network related seems to frequently cause the unit to hang. Checking my mail .. downloading 500 mails from IMAP took 15 mins and eventually crashed it.
That said, am getting 50% discount over Mr. Public. So can't complain TOO loudly ..
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500 mails.. Wow!
Huib
My JJ crahes when downloading POP email, usually when I am using 3G.
I have to say the ergonmics of the JJ/Exec are mixed. But for me the keyboard is fantastic; typed for 2 x 30 minutes on the train.
for it is great
I have had mine three weeks and it is excellent.
The screen is clear and all functions work great.
I did not load the standard settings as this gives all the o2 stuff that slows it down.
Loaded spb pockect plus which gives as many features as i need.
i believe you have a returned unit.
I have purchased three phones from o2, the XDA, XDA11s and now the Exec and i have always had everything boxed and sealed the battery is normally partialy charged which is standard these days.
Your comments are the same as a friend of mine who ordered the T mobile option and his arrived like yours i told him to return it that day.
He contacted T mobile and his replacement arrived today boxed correctly and perfectly happy with it.
You have a 14 day return policy which some people seem to find a good way of ordering the phone playing around with it and then sending it back under the policy. This then will go back out to a new purchaser as O2 believe it is just a return as the customer did not find it to be what they wanted.
My advice would be return it now, tell o2 you are not happy as the box was resealed they will send yoiu a replacement probable overnight.
clive
How on earth did you get that Tarrif??
'Ordered my XDA Exec yesterday on 400 mins cross network tarrif (£15 p/m) and the handset was £149.'
I have not seen this anywhere and iot sounds great?
Hmm ok, well I'll get on to o2 in a few mins. Have a cup of tea first - has been a long morning.
Reg. the tarrif it's o2 200 + free double minutes for six months.
It would normally be £30 a month but my employer staff contracts afford a (generous) 50% discount.
The handset is marked the same on the public o2 website ... £149? I don't think I got any reductions on that.
BTW I am typing this on the keyboard today and would like to admit as long as the surface you have it on is very level and very firm (ie not your knee or briefcase lid) then its not so bad.
I also need to google and find out what spb pocket plus is ..
Also you know, I am a pda n00b. I'm sure a lot of what I have said is entirely because I haven't sufficient experience with this technology. I don't pretend to be giving anything more than as-is impressions.
Ok. Spoke to a nice lady at O2 - I think we had chemistry or something - cos she called me 'hun' and arranged for a replacement (new) handset straight away and bunged me £10 off my first bill.
Sweet.
I took it to my manager at work today who I know owns an XDAii and who is a SUPER Geek (tm). He informed me I am not using the keyboard right .. you have to hold it in your hands and type using your thumbs.
Doing this, with autocomplete by tapping the screen with a thumbnail produces some pretty impressive and speedy typing.
I also compared the screen to the one on his XDAii and frankly, it is noticeably smoother. Also in comparrisson the unit weighs in it's case practically the SAME amount as an XDAii (in real world tests not on paper I'm sure). It also found more networks on wifi, quicker than his XDAii and he has announced he wants one. Which would suggest, from a long term XDAii user, that these are a step up from that model. Well either that or he's viciously insecure, competative and fickle. I did say manager didn't I?
All in all, its OK. I seem to get it very grimey tho. Must get some wipes.
I'll be posting a proper, intelligent, considered, non-reflex review on here next week when I get it up and running. I'll also be taking the pictures with the camera and what not ..
Thanks, helpful opinions and info. Ordered mine from O2 on Friday, just watiting for it to arrive
M.
I've had mine about 2 weeks now and at first I wasn't that impressed. It was mainly that speed that annoyed me, but that's sorted now.
I did a basic install and removed all the O2 crap, well, I tried but it failed on the remove, so I deleted the relevant program from the startup and it's all good now. I went back to the Windows default theme as well.
I've got Resco File Explorer, MagicButton running and GSPocketMagic++, though all the features for GSPocketMagic++ are turned off (just having it installed makes it quicker, which is odd).
Screen flips are now down to under 2 seconds, which I think is reasonable. It now responds instantly to screen taps, whereas before it would have a delay of a second or so.
I installed spb pocketplus for a while but found it really slowed my system down. I think it was the battery monitor on the today screen that did it. It's now uninstalled and the thing flies.
All I need to do now is get some kind of navigation sorted and I'm fully happy. I think it's way better than my old XDA2.
So, which install should I do then, basic or corporate?
Thanks
M.
lol gubbs @ your thoughts and experiences.
The sad truth is that many of us get so much pleasure out of just owning a machine like the Exec that we're prepared to overlook its flaws, of which there are (to be honest) many. I love mine, but you're right: there's sod-all software available yet that is 100% compatible (and I mean properly compatible, not just "well, we think it works but it might slow your machine down a bit: try it and let us know how you get on"), and WM5 is horribly crippled by a lack of feature-rich functionality.
There is a halo effect on the Exec caused by its position at the cutting edge of Windows-based phone/PDA models. We think we have the best machines available.
IMHO there are three groups of Exec users:
- technologically ignorant users who use it exactly as O2 intended. Will be either happy or ambivalent about it
- geeks who love to tweak. (I'm in this group.) We, with this website, will work on the damn thing until we're happy with it, and this is part of the satisfaction and pleasure of ownership. Are already happy with their Exec because it's the best money can buy, and we overlook its little faults.
- newcomers who've previously owned a Palm/Treo/whatever. Will generally be disappointed with the Exec because it's different from what they're used to and will seem slow/crippled/buggy. Might become happy in time, but more likely to return unit and swear they'll never touch Windows Mobile again.
gubbs, I'd guess you were in the third group when you first posted here, but now you're moving towards the second group. I reckon you'll be a-tweakin' and a-moddin' with the rest of 'em within weeks! Then (and only then) will you love your Exec.
I agree.
After spending 10 months with the XDA 2s I couldn't go back to a "normal" phone. I've had PDAs since before they were called PDAs - this was my first one - http://tinyurl.com/cyhjo
Yes, I have to reboot it most days, and yes it does some odd stuff, but in general it's been an amazing device.
It's in for repair (lose keyboard) and I'm using an old Nokia 6600 while I wait for my Exec to arrive. I've only been without of for 3 days and it's been like losing my right arm!
M.
Here goes, my first ever post on any forum. So please bare with me on the following. I'm laid in bed next to my lovely wife and it hits me, why do we mess with all this tech! More rhetorical, than a question. More to the point my wife asks "if it's not broken why fix it?"
It leads me to add to the already hyped wm5. I believe there is a reason behind the so called 'lack of upgrade' for the mda compact. And I may make a believer out of you all.
If you know anything about computers, you will understand about CPU's. My desktop computer is meant to be an amd duron 1600mhz, but I can clock it at 2100mhz. They call this overclocking (sorry, I'm teaching you how to suck eggs). In reality it's what we call a broken spec CPU. The chip probably started off as an amd athon 2000xp. But failed the tests, so not to waste the capital gain. They remove some cache and a couple of IC controllers and hey presto - they made 50 quid at something they should have thrown away. Or should they? This theory is a long standing myth that dates back to the late 90's with broken server chips being rebaged by Intel as mmx 200mhz. It was even stated in a PC mag that celerons were broken versions of p3's. AGAIN certain features were removed to make it cheap. But this is just a myth! Getting back to the mda issue. I think that htc designed many models that are robust... But they decided to try out a spec with the latest (at the time) software. It has to be cost effective and at least meet a minimum quality. And don't forget deadlines. So times ticking away and you get a cut down version of what should have been created. This would explain the lack of support for wm5 as it would be too flaky to use. If at all.
I've for the past 12 months, tried to use bluetooth, make the camera work, have a decent conversation without having to reset or reinstall the crummy software.
This is my forth mda compact. I have no faith in ms, htc or t-mobile, that brings me back to what my wife said.
My answer is they never worked when we got them. But its fun trying to fix or understand them!
HTC went in at the bottom for this and the early adopters of this tech pay the price - but that's business.
I'm ready to through this away cos this is refusing like the little b'tard child it is, to do as it's told.
Question for you all, no need to reply. Have you reset your mda compact more times than the total amount you have ever reset all the home computers you have had or used in your lifetime?
If so welcome to my world.
P.s this is a fantastic site.
I appreciate your logic,BUT
Mine works fine! i have the TMobile MDA here in the US, it really does a good job. I overclocked it to 252, reg tweaks, bluetooth with my Jabra BT250, wifi on G, and I love it. Best phone ever (did 1.13 radio rom upgrade)
Sorry you are having such troubles that are having you type while you laying next to a beautiful bird!!! Throw that thing out and get busy!!!
Good Luck. :twisted:
cheers mate. i'll try n wake her up.
nah to honest i love the phone. I've been in and out of the computer industry for the past 12 years. i'm getting behind. but i still manage to spot issues or problems.
They replaced it 4 times cos i found the problems.I insisted it was software but t-mobile was just starting out with this breed of smartphones.
my main point is no matter what the product, it never lives up to the dream, but it's good to learn how to fix or purge ideas to make something better than what it was original.
I'm just frustrated...
by the way i find it funny that when you show the phone off and tell the crowd it's got windows they ask does it crash
Hi All,
This phone seems to be developing more problems every day! Perhaps it is because I have loaded Voice Command 1.6 but it now randomly (or so it seems) shuts down bluetooth without a warning so that I can't receive calls on my headset.
Add the screen alignment issue which I tried to fix unsuccessfully with the business card, still no bluetooth for voice dialing with VC 1.6 and the following and I wonder is it worth it at all?
Only some names are displayed when calls come in. Many callers only have number displayed even though they are in the phone book.
Phone is often very slow although I don't have a lot of programs loaded. Soft reset seems to help but I haven't tested it extensively. Most annoying is dialing as a 1 second lag while dialing numbers becomes very irritating after a while.
I can't get it to synchronise with my laptop even though both are enabled and it goes some way towards it.
I had my first handheld nearly ten years ago. They really haven't moved on enough in that time I think. Is it acceptable for a company to put out a product that costs megabucks but still requires one to be a geek and spend hours on the net finding solutions to all the problems on it?
broadband155 said:
Hi All,
This phone seems to be developing more problems every day! Perhaps it is because I have loaded Voice Command 1.6 but it now randomly (or so it seems) shuts down bluetooth without a warning so that I can't receive calls on my headset.
Add the screen alignment issue which I tried to fix unsuccessfully with the business card, still no bluetooth for voice dialing with VC 1.6 and the following and I wonder is it worth it at all?
Only some names are displayed when calls come in. Many callers only have number displayed even though they are in the phone book.
Phone is often very slow although I don't have a lot of programs loaded. Soft reset seems to help but I haven't tested it extensively. Most annoying is dialing as a 1 second lag while dialing numbers becomes very irritating after a while.
I can't get it to synchronise with my laptop even though both are enabled and it goes some way towards it.
I had my first handheld nearly ten years ago. They really haven't moved on enough in that time I think. Is it acceptable for a company to put out a product that costs megabucks but still requires one to be a geek and spend hours on the net finding solutions to all the problems on it?
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Click to collapse
Neil
Whilst there are elements of truth in what you say, I think the lesson here is - if you want stability and reliability and don't have the time for patience or the "developers" instinct, then steer clear of cutting edge technology or the latest gasgets combining a variety of technologies.
I could certainly say I'd be guaranteed a more reliable simple and straightforward phone if I used my old nokia 3100. I would probably say a paper notebook would be quicker on occasion than whipping out the old PDA. If I want to do something on Excel, I'd be better advised to wait 'til I get to the office and so on. BUT for a mix of entertainment and a range of features to help me out from time to time, along with the enjoyment of trying out new things, I'd go for Hermes. In 6 months things will have moved on again, many things will have been sorted out for Hermes but some new gadget will be out next season along with a whole new set of issues. You either enjoy this and don't expect things to ever achieve perfection, or you opt out of the technology race. Change it seems to me is now so rapid, many will question whether it's worth buying the latest technolgy cos before it's even on the shelves it'll have been superceded by the next pre-release models. I can see the rate of customer disatisfaction with new technology rising and rising as companies are forced to release things far too early in order not to loose the superfast moving market. Sky digital being a case in point in the UK with thousands of digital boxes being returned as not functioning. Some folks now being on their 5th or 6th digibox already in the space of a couple of months.
Nuf said
Mike
Hi Mike,
Thanks for your reply. I hear you and I do agree to an extent. The problem I have with it is that it isn't only guys like me who buy these devices. I am somewhere in the middle, between an early adopter and a neophyte. I know lots of guys who are neophytes and have bought these things over the years. They don't come with a geek warning nor do they offer any sort of solution in many cases to the operational problems. The guy who buys a device like this does so because he thinks it will work. It is enough of a challenge to figure out how to use the basic functions. He isn't interested in becoming a technology guru in order to solve the problems.
As I said before, I bought my first handheld a long time ago. (HP 620LX) While the market moves on very quickly, I believe there is still a place for mature technology. The 620 was buggy then and the TyTN is buggy now. What about a device that does the fundamental things well? Perhaps they are all over the place and I bought the wrong one. I still think the screen alignment issue is unforgiveable though.
I agree with what Mike said about staying out of the firing line or the cutting edge as he put it. I believe I am more neophyte than most people here, yet I buy into these things for the enjoyment of having to find solutions to the now expected problems with cutting edge all-singing all-dancing devices...or maybe I'm just a masochist?
broadband155 said:
Hi Mike,
Thanks for your reply. I hear you and I do agree to an extent. The problem I have with it is that it isn't only guys like me who buy these devices. I am somewhere in the middle, between an early adopter and a neophyte. I know lots of guys who are neophytes and have bought these things over the years. They don't come with a geek warning nor do they offer any sort of solution in many cases to the operational problems. The guy who buys a device like this does so because he thinks it will work. It is enough of a challenge to figure out how to use the basic functions. He isn't interested in becoming a technology guru in order to solve the problems.
As I said before, I bought my first handheld a long time ago. (HP 620LX) While the market moves on very quickly, I believe there is still a place for mature technology. The 620 was buggy then and the TyTN is buggy now. What about a device that does the fundamental things well? Perhaps they are all over the place and I bought the wrong one. I still think the screen alignment issue is unforgiveable though.
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I certainly agree with you regarding screen alignment problem, that's unforgivably poor design as is the loose stylus and loose keyboard.
Mike
mikechannon said:
Neil
Whilst there are elements of truth in what you say, I think the lesson here is - if you want stability and reliability and don't have the time for patience or the "developers" instinct, then steer clear of cutting edge technology or the latest gasgets combining a variety of technologies.
Click to expand...
Click to collapse
Uh, no. No, no, no!
Sorry, that's not how it works. Nope! No siree!
You sell a device on the open market, and it had better be reliable, bug free, and within a certain reliability matrix. A lot of devices are falling outside that range, and the manufacturers are finding themselves in court as a result.
For example, Palm is currently in the middle of a class action lawsuit, over the poor build quality of their Treo 600 and 650s.
Caveat emptor? Sure, but only to a point. Every single democracy in the world has some form of judicially established, and in many cases legislatively established, understanding of quality as a requirement.
BRad Barnett said:
Uh, no. No, no, no!
Sorry, that's not how it works. Nope! No siree!
You sell a device on the open market, and it had better be reliable, bug free, and within a certain reliability matrix. A lot of devices are falling outside that range, and the manufacturers are finding themselves in court as a result.
For example, Palm is currently in the middle of a class action lawsuit, over the poor build quality of their Treo 600 and 650s.
Caveat emptor? Sure, but only to a point. Every single democracy in the world has some form of judicially established, and in many cases legislatively established, understanding of quality as a requirement.
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Click to collapse
I know what you are saying but it IS what is happening as you acknowledge (despite the "Sorry, that's not how it works. Nope! No siree!") and indeed there may be quite a few legal cases brought as a result - but note it still carries on so it is the way it works. In fact, I believe things will get worse with the exponentially increasing speed of technological development.
I stand by my advice stay away from the leading edge devices if it's stability you want and I don't think any amount of cases brought in the courts will change this. I wholeheartedly agree with you as regards any hardware issues - Screen alignment, loose this and loose that, but software has always started out buggy and developed and to some extent, at least ,for those here that's part of the challenge - even if I don't say enjoyment!!
Mike
I've seen the bluetooth stack shutdown issue on my TyTN too. I'm currently testing the 1.35 TyTN ROM to see if it fixes this problem. In my case it was related to using the bluetooth stack for other purposes (bt keyboard, A2DP). It seemed to me that my car handsfree would work just fine until I used bt for one of the above then I'd see the random bt radio off issue. Sometimes this would even happen while driving after a successful pairing with my car.
Hello all, as the title states I'm thinking of buying a Universal. I've lurked this site for a couple of weeks now and have lots of questiones answered but some are still lingering. I am a Palm user using a Sony UX-50 I'm hooked on this form factor tablet and laptop modes( one of the reasons I like the Universal similar from factor). But it has no phone capability which makes for carrying a phone. So I have a Symbian OS mobile phone(SX-1). The Palm device has piss poor battery life for on line use; and the phone has version 1 OS that cannot be upgraded and a lot of the software being created is not backwards compatible so I miss a lot of the apps that are coming out.
Which brings me here... when the Universal came out I thought it was the best converged device brought to market, but the price tag was too steep and rumours(at that time) was the OS was very unstable; times have changed prices have dropped and there are many ROM upgrades for this device so I'm thinking about getting one.
One of my concerns is the Caller id issue I have a headset that displays #'s but would like to have name as well per this thread http://forum.xda-developers.com/showthread.php?t=264700&highlight=Bluetooth+caller+id
I would like to get the Tekkeon headset and be able to see the phonebook not sure if this is possible with Jetware software.
Also the use of Dual sim cards I know it will work per this thread http://forum.xda-developers.com/showthread.php?t=246114&highlight=dual+sim+holder but can it work without turning off and on the phone I believe it was a paticular ROM upgrade that made it possible?
But my biggest concern is the future; I know technology is always moving forward and newer and better devices come out every 6 months. This device seems to be expandable ie. people are using WM6 already unlike my Palm and Symbian OS that are not able to upgrade their systems; it seems that this OS or device is able to keep moving forward with technology. I have many many more questions but will search for those answers.
Anyways thanks for reading this and any and all help is appreciated.
I suggest you goto a local store that stock them and have a play around first before spending your hard-earned cash. I'm always worried when someone mentions how long a particular pda/mobile will last..its entirely down to the individual. Most people buy what's available at the time they can afford it. I've known friends that have owned pdas and mobiles for years and are still content with them. You need to ask yourself if the universal is what you're looking for. There's a significant difference in size compared to a sony clie ux50. However if youre looking for that perfect convergence device, I doubt you'll find the answer...its horses for courses unfortunately.
Thanks for the reply; it's not the life span perse but the upgradability of the OS will this device be able to handle; let say WM7.5? The UX is still on par with most PDA's today but its life cycle is coming to an end Sony pulled out of that market warranties are nonexistent.
The size is not that much of a deal breaker for me; I toyed with one a year ago and liked it. I guess I'm down to the little details. I guess, like other people I'm looking for the Ultimate converged device and so far this seems to be the closeset out there.
Cheers
ok..however theres no real guarantee at all that there will be further upgrades to the Universal. Look at the HP hx4700 for example. It was the top of the range HP pda for a while until HP decided to discontinue it, but a Windows Mobile 5 upgrade was made officially available for it. Alas, its still a dicontinued pda and its future remains at an end. Its obvious that the Universal will have a successor, and manufacturers will continue to produce better, more efficient devices. The Universal will eventually be superceeded and discontinued, however it will have a following. There is currently a WM5 Crossbow rom, albeit in different flavours, available that works quite well, especially Helmi's version, and hopefully a newer build will be out soon so theres plenty of life left in the Universal. I've had mine for over a year now and am very pleased with its functionality. In fact, the newer rom makes it a more interesting device to own. I've also owned most other pda/mobiles and have found I return to the Universal for its vga screen, keyboard, speed and overall class above the rest status. Remember, you're at the best stage to be contemplating its purchase as its had more than 12 months of "shelf-life", and as newer roms become available, it will get better.
Thats so true, I am an early watcher; but late adopter, so with that I will be getting one.
Okay, I'm assuming you all bought your hero's for what it was capable of when you bought it, seeing as there were no confirmed updates from HTC and even Google scheduled yet, so why does the majority get annoyed when their phone misses out on the latest 2.2 update? It still has all the features you bought it for. Any update at all is a positive, no update is neutral since your phone didn't lose anything, it just didn't gain anything either. Besides the fact that our Hero's already have basic flash support and are ahead of most devices in functionality just because it was ahead of its time when it got released?
I am somewhere in the middle: somewhat content with my Android 1.5 Hero and somewhat annoyed at the lack of updates. I think the trouble all comes down to convergence. Let me toss a couple thoughts your way. Generally speaking, in the recent past people have:
1) Paid full price for a computer (laptop, desktop, etc) and then promptly go out at get what ever Internet service provider they want (cable DSL) etc. The computer works on any network.
2) Paid a reduced price for mobile phones for the trade off of signing a contract and being tied to a particular provider. In many cases, only certain phones are available on certain networks. This is the complete opposite of the computer case in #1
3) Expected that their computer will be upgradeable (for a fee) over the years, at least until the hardware becomes obsolete. I know I've had XP, Vista, and Windows 7 on the same machine.
4) Expected that if they wanted new features on a phone, they would need to get a new phone.
Now the phones and computers are, too some extent, converging into one device. If I use my Android phone to check email, twitter, facebook, etc and never make voice calls - is it really a phone? No, it is just another Internet connected device for which my expectations are typically that I can upgrade the device until the hardware becomes obsolete. I didn't necessarily say that should be free, but it should be possible.
Another aspect that people expect of their computers, is that they can load virtually any application designed for that OS. Even today, most applications (if not all?) written for Windows 7 still run on XP. With Android, the applications seem to have been tied to the OS. For example, with my 1.5 phone I still can't use Google Voice search or Google Goggles? Why? My phone has a camera and a microphone, but for some reason you need to have 1.6 for them. Same for the free Google Navigation. You need to have a later version - just to run an application.
Again, I am somewhere in the middle. I have been VERY pleased with my HTC Hero. At the same time, I sure would like Google Voice search, Navigation, multiple gmail accounts, etc. I might even be willing to pay to update it (much like Apple makes people pay for iPod Touch updates). But shelling out $600 for a new phone (I buy unlocked - which is much cheaper for me in the long run) for those features does not seem worth it.
The lesson learned might be to always by the Google phone (i.e. Nexus One or whatever comes next). Google are responsible for pushing out those updates and it seems to happen fast!
I bouth my Hero after I saw the HTC tweet that they are working on the 2.1.
Update from 2.1 to 2.2 is a natural function of Android - it's OTA friendly. If a manufacturer declares Android, it declares everything what goes with it. If they don't want to spend time on such minor updates as 2.2, they should declare that as well: Android without updates. And they have not. So people are angry for not getting what they expect. And the expectatons are absolutely reasonable. That's why I will NOT buy any other HTC device. I learned that they dont't treat us, customers, fairly. They are going to do the same exact thing with the Desire as well. Not going down that path again.
I personally haven't heard one person moaning about not getting 2.2.
But people are expecting 2.1 due to no updates being given on the OS since the handset was released. Hero users were promised a long time ago that we would be getting 2.1 due to 1.6 being skipped, whereas other, lower spec models had that update.
You don't know what functionality will be added two updates later, so not having them is neutral, no one is oblidged to update their products and they can be discontinued whenever they wish. Does it matter? No, you got the phone based on the features it had when you bought it, the phone doesn't all of a sudden get worse because it didn't get an update.
I for one will purchase another HTC device when I'm done with my hero, simply because they deliver the best product with the best feature set regarding android, if updates are slow oh well, I buy phones for what they are capable of at the time of purchase since I can't look into the future, and neither can you.
So - all you set out to do with your original post was anger people and not take into account other peoples point of view? I took some time to provide some rational arguments.
Dont you expect to get updates for your computer? Graphics Drivers? Network Drivers? Operating Systems? Surely you don't just by a new computer everytime you need that functionality. You expect either the OS Vendor or the computer manufacturer to provide updates - both to create new features and fix bugs.
Bug fixes yes, but as they said those will be provided, and no I don't expect additional features, sure I'll be happy with new features but I didn't expect them. Even though phones are getting closer and closer to being computers they aren't.
How are they different?
seshmaru said:
Okay, I'm assuming you all bought your hero's for what it was capable of when you bought it, seeing as there were no confirmed updates from HTC and even Google scheduled yet, so why does the majority get annoyed when their phone misses out on the latest 2.2 update? It still has all the features you bought it for. Any update at all is a positive, no update is neutral since your phone didn't lose anything, it just didn't gain anything either. Besides the fact that our Hero's already have basic flash support and are ahead of most devices in functionality just because it was ahead of its time when it got released?
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I was happy with it when I got it, it was after all the flagship HTC device of 2009. But then about a month later 1.6 came out, and HTC said they were working on an upgrade to 1.6. This was delayed, then 2.0 came out and HTC suggested they would upgrade to 2.0 instead. The same happened with 2.1. But you are correct that they never really announced any upgrades officially, it was just announced on there twitter stream. Which is half the problem really. They kept suggesting that they were working on an upgrade, but kept pushing it back. Had they just done the 1.6 upgrade and then stopped, I don't think half as many people would be annoyed.
What HTC did wrong here was to give inconsistent information, along with delays and then kept junking what they had done and telling people they were working on something better. As a result, people kept hanging on, and being told that if they just waited a little longer then they would get an upgrade. If HTC had just come clean and updated us with offical announcements, or had stuck with 1.6 and been honest about a lack of improvement, then people wouldn't still be waiting.
Also, if you look at the iPhone model, they may charge for upgrades but the original 2G iPhone has only just gone out of support. Given that the Hero was the 2009 flagship Android device, and was still being sold way into 2010, its a little hard to stomach the idea that its out of support so quickly.
tl;dr HTC kept pissing us around and making us wait just a little longer, when it could have just said "not going to happen, here is 1.6, sorry" and this is annoying.
Are we buying a piece of hardware which is only going to be bug fixed, or are we buying hardware which is going to be updated for a certain amount of time even after they're no longer selling it?
In my opinion we're not just buying hardware, we're buying a software package behind it. That software needs to be updated, otherwise some major killer feature in a slightly newer version isn't possible for you to get - such as Google navigation, can turn a 6 month old phone which has the hardware capability into a device which is so frustrating.
I expect my device to last around 2 years, various networks offer contracts on these devices for 2 years, I think it's fair to expect updates to smart phones for that duration. I wouldn't expect every feature to be supported (eg. no live wallpaper if the device can't handle it), but it should be updated so it's possible to run the latest apps on it.
The phone manufacturers need to be honest on how long they plan to support these things, because it is becoming an issue. People feel abandoned if they pay hundreds of pounds on a device and never get an update, whilst other users pay the same amount and get multiple updates. If HTC doesn't want to release updates then that's fine - I'll just consider it before buying the device.
clobber said:
I am somewhere in the middle: somewhat content with my Android 1.5 Hero and somewhat annoyed at the lack of updates. I think the trouble all comes down to convergence [snip].
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Nice argument. I hadn't thought about the convergence issue. You might well have hit the nail on the head.
I see your point, but if you had gotten any other non android smartphone besides the iPhone you wouldn't be getting significant feature set updates either.
But some people bought the hero because HTC said they were working on 2.1 months ago, others bought it because it was advertised "Android" and assumed you'd get Android updates. Others bought it because it's a good phone, but to the first two groups of people, the promise of new features was a reason for buying.
People are annoyed because HTC won't provide an update they've said they're working on (2.1), which seems to be a marketing interference to get as many people to buy a new device, rather than keep using their all one.
Also annoying is that we're stymied from having a generic OS made with drivers for all sorts of mobile hardware, but that's more of a philosophical annoyance.
I'm ticked off at the lack of update, not because I think I deserve an update per se, but more because I think I deserve all the features to work properly on my phone, and they don't.
And it's not like I could have tried it before I bought it either...
I've been an HTC user since 2003 and have always promoted the brand, but I don't think I'll get another one after this.