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I received my 32G model on Nov 28. Firmware MDA89D. Pure stock unmodified in any way. Not even using screen protection or cases. Setup as a new device, not copy from another existing device. I've been getting randon freezes and crashes. When it froze, it did not respond to any touch input or any key input. The only way to get back is to hold down the power button to do a force reboot. It seemed to have settled over the last few days. What I do have on an ongoing basis is crashes. When I use Google map navigation, the phone will work for a few minutes and the screen went black followed by a reboot. It did it on 2 consecutive days already.
Is it just me having this problem therefore a defective unit or is it the OS / Software problem.
Powergreb said:
I received my 32G model on Nov 28. Firmware MDA89D. Pure stock unmodified in any way. Not even using screen protection or cases. Setup as a new device, not copy from another existing device. I've been getting randon freezes and crashes. When it froze, it did not respond to any touch input or any key input. The only way to get back is to hold down the power button to do a force reboot. It seemed to have settled over the last few days. What I do have on an ongoing basis is crashes. When I use Google map navigation, the phone will work for a few minutes and the screen went black followed by a reboot. It did it on 2 consecutive days already.
Is it just me having this problem therefore a defective unit or is it the OS / Software problem.
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That is strange...I haven't had that kind of behavior on my Nexus 6-works without a problem-never freezes or reboots...now I know the Amazon app would do something to my Nexus 6 I don't know what but when I install it-my phone with reboot randomly or shut down...ever since I uninstalled it-no issues-for months.
Try running safe mode and see if it does it again-that way you will know if it is an app that's causing the issues. This is how it's done: http://www.greenbot.com/article/2923927/how-to-restart-your-android-phone-into-safe-mode.html
You can always try a factory reset as well....have you tried updating to the most recent factory image from Google?
Powergreb said:
I received my 32G model on Nov 28. Firmware MDA89D. Pure stock unmodified in any way. Not even using screen protection or cases. Setup as a new device, not copy from another existing device. I've been getting randon freezes and crashes. When it froze, it did not respond to any touch input or any key input. The only way to get back is to hold down the power button to do a force reboot. It seemed to have settled over the last few days. What I do have on an ongoing basis is crashes. When I use Google map navigation, the phone will work for a few minutes and the screen went black followed by a reboot. It did it on 2 consecutive days already.
Is it just me having this problem therefore a defective unit or is it the OS / Software problem.
Click to expand...
Click to collapse
I've been experiencing the black screen freeze frequently since getting the phone only a couple days ago. No other lockups however. Also running pure stock.
I too have the same issue. Screen goes blank and lock ups. Also running pure edition...
Same. Interestingly, in my case, it seemed to happen most frequently when using Hangouts.
I have another post that describes random reboot and I believe they are related. Long story short. I believe either the factory reset + software update fixed it, or it's a hardware problem problem. While I wait for the replacement, I only had one random reboot. Of course the new phone is rock solid. It's only been a couple of days. I would have a few by now if I'm still on original phone _ original firmware.
Powergreb said:
I have another post that describes random reboot and I believe they are related. Long story short. I believe either the factory reset + software update fixed it, or it's a hardware problem problem. While I wait for the replacement, I only had one random reboot. Of course the new phone is rock solid. It's only been a couple of days. I would have a few by now if I'm still on original phone _ original firmware.
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I'm having the same issue. So no random freeze leading to reboot with ur rma device?
Sent from my Nexus 6P using Tapatalk
What I'm trying to say is don't panic and RMA your device. Do a factory reset and make sure you're on the latest firmware. Mine was OK after the first self-reboot during setup after factory reset but has been good while waiting for the RMA to arrive. To answer your question, the new device has been perfect but it's only been 48 hours.
I am facing a similar issue with my Nexus 6P, can anyone please help me with it?
On any rom, whatsoever, I get reboot when I turn the Google Maps Navigation On.
After few minutes, phone just reboots
I havent yet tried stock, any idea how can I find the root cause? I have cleared data for maps, also I have tried to uninstall maps with TiBackup and installed fresh from Play Store
Powergreb said:
I received my 32G model on Nov 28. Firmware MDA89D. Pure stock unmodified in any way. Not even using screen protection or cases. Setup as a new device, not copy from another existing device. I've been getting randon freezes and crashes. When it froze, it did not respond to any touch input or any key input. The only way to get back is to hold down the power button to do a force reboot. It seemed to have settled over the last few days. What I do have on an ongoing basis is crashes. When I use Google map navigation, the phone will work for a few minutes and the screen went black followed by a reboot. It did it on 2 consecutive days already.
Is it just me having this problem therefore a defective unit or is it the OS / Software problem.
Click to expand...
Click to collapse
Yup same stuff going on over here with mine. It locks up and reboots even after clearing cache and rebooting only a few hours earlier. Have done 2 factory resets and am on the latest OTA update. I also noticed that I have to clear the cached data every day, sometimes multiple times a day to keep device running smoothly. This really concerns me with a device that's less than 2 weeks old. I also have only a handful of basic apps( Fb, YouTube, Spotify). Really thinking about returning it. When the phone runs right its great, but all the issues make me nervous. Might be time for a Note 5? I am just getting used to this phone and would hate to leave it though. Interested to see if the first major marshmallow update fixes these problems.
Jcomstock said:
Yup same stuff going on over here with mine. It locks up and reboots even after clearing cache and rebooting only a few hours earlier. Have done 2 factory resets and am on the latest OTA update. I also noticed that I have to clear the cached data every day, sometimes multiple times a day to keep device running smoothly. This really concerns me with a device that's less than 2 weeks old. I also have only a handful of basic apps( Fb, YouTube, Spotify). Really thinking about returning it. When the phone runs right its great, but all the issues make me nervous. Might be time for a Note 5? I am just getting used to this phone and would hate to leave it though. Interested to see if the first major marshmallow update fixes these problems.
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Mine actually had one random freeze and reboot after factory reset then nothing for 48 hours after that. Of course I rma'd mine and I'm glad I did. Screen is on the colder side with even volume speakers on the second unit. Sending my original one back.
Sent from my Nexus 6P using Tapatalk
I'm just about ready to RMA. I've tried factory resets, cache wipes and just recently updated to the latest stock MDB08M. It was fine for a day or two but now the lockups are increasing.
As others have said, by any other metric this is one of the best phones I've had. This freeze/reboot thing is getting annoying and even if it isn't happening to every user it's happening to enough to be of some concern.
I'm facing app closures, my gmail app keeps crashing, it happened on my graphite nexus 6p, and now same thing on my frosty 6p. Its not just gmail, it's also chrome now. Maybe i should have not restored from my previous device.
what's this?
I came to this thread expecting a lot more of a technical discussion (the site is called xda DEVELOPERS after all).. but instead all i see is "oh my phone is crashing.. i'm gonna RMA this sucks) posts.. moving on to android enthusiasts on stack exchange thank you very much
upgrading to 6.0.1 fixed it!
upgrading to android 6.0.1 fixed it!!
I've been having a pretty bizarre issue with my Nexus 10 for the last two months, and I'm curious if I'm the only one. At some point, my touchscreen will stop responding to input, and it will stay that way. Even after restart, the touchscreen will work for a few seconds, and then suddenly freeze again. If I factory reset, it will seem to work again, but at some point (sometimes hours, sometimes days), it will happen again, just as I described. This only seems to occur in 5.0+ roms, but it happens no matter what rom I'm using -- I've tried Cyanogen, Lineage, Remix OS, and even stock, with and without root, with the same result. This issue doesn't occur with KitKat roms (I've been running stock 4.4 just to keep my tablet functional), and it also doesn't occur in TWRP. The behavior seems like a driver issue, but the fact that nobody else seems to have it and it didn't occur at all for me until a few months ago makes that somewhat unlikely. Any ideas?
Am I seriously the only person who is having this problem?
I swear, it's just bizarre. This is the first time I've ever had a tech problem and found absolutely nothing about it on the internet.
I did finally get this resolved, and I thought I'd come back and document the solution in case anyone has anything similar happen and is as dumbfounded as I was.
What I ended up doing was completely wiping the system, cache, and data partitions, and then restoring the original factory ROM using the Nexus Root Toolkit. Once I did that, I no longer encountered the freeze-ups. Never did find the root cause, but the tablet is working again, so I'm fine with that.
Hey, I had been stuck with the issues as mentioned shortly after I upgraded to Nougat via ODIN (SM-G935F/probably Netherlands, Unlocked, no root, no mods). The phone would work fine and then suddenly start overheating and resultant bootloops and black screens when in certain standard apps like Google photos and Facebook. This would happen with no fixed pattern, sometimes everyday, sometimes once a month). I did cache clears and full resets but the problem would reappear. Phone stopped getting OTAs as well, although it got a few in the beginning. Security patches. Recovery typically showed updating and didn't progress.
Finally I decided to flash another latest stock ROM via ODIN. Now a few days have gone by without a sign of the previous troubles (God, I hope it stays like this).
My question after this long story, is this possibly a hardware problem, in which case I'll sell it off before it reappears. Or could it just be a software glitch solved by the new ROM, in which case I'd like to keep the phone. Which is more likely, I really want to keep the phone as the S8 upgrade is not worth the money for me, in my opinion.
waqar747 said:
Hey, I had been stuck with the issues as mentioned shortly after I upgraded to Nougat via ODIN (SM-G935F/probably Netherlands, Unlocked, no root, no mods). The phone would work fine and then suddenly start overheating and resultant bootloops and black screens when in certain standard apps like Google photos and Facebook. This would happen with no fixed pattern, sometimes everyday, sometimes once a month). I did cache clears and full resets but the problem would reappear. Phone stopped getting OTAs as well, although it got a few in the beginning. Security patches. Recovery typically showed updating and didn't progress.
Finally I decided to flash another latest stock ROM via ODIN. Now a few days have gone by without a sign of the previous troubles (God, I hope it stays like this).
My question after this long story, is this possibly a hardware problem, in which case I'll sell it off before it reappears. Or could it just be a software glitch solved by the new ROM, in which case I'd like to keep the phone. Which is more likely, I really want to keep the phone as the S8 upgrade is not worth the money for me, in my opinion.
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Sounds like a bad flash. The new flash removed the issues, so you're good to go.
Guess what guys, the problem returned after about 3-4 weeks. Appeared randomly while using FB. Phone went into bootloop and overheating again, and even when it restarted properly, it would go into the same cycle when I started using apps like messaging, whatsapp and facebook.
I booted in recovery and cleared the cache after about 25 reboots. One thing I noted was that recovery initially showed an update running, which got stuck first, and then completed after another reboot and entering into recovery. Has been stable for the past 24 hours now, like it never happened. I can't figure out what the issue could be, since now I can do whatever I want and it won't overheat like before or reboot.
Feels like a software issue since it disappears like it was never there. Hardware rarely does that. Is there a possibility that storage of some sort is bad at some point, and when data is written over that point, the problem appears. I'm shooting in the dark but can't figure it out otherwise.
Yup.
Seems you have memory issues.
Go to Samsung service and replace memory chip.
Hi everyone!
I have a OP 2 for more than one and a half years now and never had any issues with it(stayed stock...) until recently. I didnt update the phone to the latest version and was putting it off, and today in the afternoon when I tried to unlock my phone it said the 'Fingerprint hardware is not available' and after unlocking the phone with the pattern, it IMMEDIATELY LOCKS ITSELF BACK !!! after split second it just locks the screen while everything is working like connection, wifi, messages, notifications, etc. but due to this I cannot access anything on the phone, can't go to settings and switch to onscreen nav bar buttons, can't force stop/wipe cache the com.fingerprints.serviceext either, tried restarting it several times, downloaded the update but can't even install it because the phone just locks!:crying: I have no idea what would fix it and I am avoiding a full reset and wipe on the phone(also based on all i have read, dont think it would fix it anyways)
If anyone knows whats the problem or has dealt with it or knows someone who has, please help me out here on how to fix this and what to do. I did not root it or flash custom ROM's on it yet and never had a flip cover or any sort of case so literally don't know why it happened.
Thanks in advance,
Max
Hi
I had the exact same issue with mine, I was on LineageOS and could access the logs so I was able to determine it was an hardware failure.
Went to a repair shop to replace the home button, and Bam it worked again.
If you didn't flash a custom ROM it is likely an hardware issue just like I had.
This may seem like a noob thread (which it probs is) but my issue is probably rare in htc 10 phones. You see.. my htc 10 just randomly decides to reboot from time to time. I've noticed some pattern to it but it still does not help. The reboots occur randomly. Some days, no reboot at all. Other days, it reboots so many times. Reboots more noticeably while watching videos (I got the phone knowing this problem). So, a logical person might say, "Hey, why don't you reset to factory settings/why don't you flash stock ruu/use htc repair tool or sync manager." To which, I reply, "I have done literally everything I can except getting it s-off and flashing custom rom on it. And the best part? when I select repair on htc sync manager, it says, "No software available for your device""
It may be a hardware issue. Most people say that it could be related to battery. If it were related to battery, the phone would just completely shut down and restart. However, in my case, the phone hangs or freezes for about 10 seconds and is unresponsive till it finally shuts down and reboots. I've put in safe mode as well but still no luck.
I've completely gone into zen mode now. I don't watch videos anymore xD
Help would be GREATLY appreciated. Thanks.