I've been having a pretty bizarre issue with my Nexus 10 for the last two months, and I'm curious if I'm the only one. At some point, my touchscreen will stop responding to input, and it will stay that way. Even after restart, the touchscreen will work for a few seconds, and then suddenly freeze again. If I factory reset, it will seem to work again, but at some point (sometimes hours, sometimes days), it will happen again, just as I described. This only seems to occur in 5.0+ roms, but it happens no matter what rom I'm using -- I've tried Cyanogen, Lineage, Remix OS, and even stock, with and without root, with the same result. This issue doesn't occur with KitKat roms (I've been running stock 4.4 just to keep my tablet functional), and it also doesn't occur in TWRP. The behavior seems like a driver issue, but the fact that nobody else seems to have it and it didn't occur at all for me until a few months ago makes that somewhat unlikely. Any ideas?
Am I seriously the only person who is having this problem?
I swear, it's just bizarre. This is the first time I've ever had a tech problem and found absolutely nothing about it on the internet.
I did finally get this resolved, and I thought I'd come back and document the solution in case anyone has anything similar happen and is as dumbfounded as I was.
What I ended up doing was completely wiping the system, cache, and data partitions, and then restoring the original factory ROM using the Nexus Root Toolkit. Once I did that, I no longer encountered the freeze-ups. Never did find the root cause, but the tablet is working again, so I'm fine with that.
Related
I've had my 16GB N7 for about a year. After some initial experimentation with ROMs I went back to stock and left it there. The device isn't used too much, generally streaming music and for web browsing.
About a month ago the device began locking up and rebooting maybe once every few days. This seemed to happen most when video was played or music was streamed. I didn't do anything about it, just ignored the trouble and made a mental note that I ought to wipe the device and start fresh.
Then a couple of weeks ago, I picked up the device and it was displaying the "Google" bootloader screen. As I watched, the screen went blank for a moment, then the bootloader screen again. This repeated 5 or 6 times before I force-powered the device off and on. This time it got past the bootloader screen to the Nexus 'X' screen, then to the lock screen, and then froze and rebooted. From that point on, the device would boot to the lockscreen, crash, and reboot - eventually ending up just loading the bootloader over and over, never showing the 'X', just the 'Google' logo.
So I flashed TWRP and did a factory reset, cleared the cache, etc. No difference. Device was completely unusable. Crash on lockscreen.
I wiped all partitions and did a restore from factory images. This bought me a week. Crashes began on day 2, and by day 8 the device was back to looping on the "Google" bootloader screen.
I wondered if maybe there was some problem with Google's factory image (unlikely, but worth a shot. I did a full wipe and installed CM10.1M1. This bought me about a week of use.
As it stands now, the device gets past the bootloader, gets to the CyanogenMod' splash screen, spins for a while, freezes, reboots, repeat.
So, two different ROMs, same random crashes escalating into a completely unusable system within about a week of light use. No abuse, no water damage, no drops, this tablet has been babied.
Questions:
Am I special, or has anyone else seen this behavior?
Is there any way to determine the health of the SSD?
Does anyone have any idea what might be going on here?
What should I do now?
Thanks.
Hey, just to ask you mate.
Does this happen alot in Chrome?
I have an Issue, caused by different things but always the same causes :
Either multiple tabs open
Video playing in full screen
Trying to close a tab with a video/flash in it.
My Tablet FULLY and I mean FULLY Crashes, so I have to hold power to restart.
Then all back to smooth silky nexus.
I hope this isn't a sign that I'm going down the same road you are.
Does this sound a similar issue?!
Definitely can't be the SSD, as there is none. What you mean is the NAND Flash, but without actually seeing it troubleshooting this via a forum isn't especially feasible. Heck, it could very likely be the SoC, but who knows?!
Unless you were handed a pre-release model, your period of ownership is closer to six months than it is a year (the N7 has been on the market for roughly 7 1/2 months). This is good news for you, as it's still covered by warranty. Restore to stock and RMA it.
The symptoms you describe could be caused by any number of root causes.
If you have any time left on the warranty, I would strongly encourage you to return it to pure stock (including stock recovery), relock the bootloader, factory reset... and get the RMA process started.
Those eMMC flash memory chips are supposed to have a wear-leveling controller, but I suppose that doesn't preclude problems from occurring, nor does it guarantee the controller algorithms are implemented in a bug-free fashion. It is sort of impossible to know if the OP's troubles are common or rare; there have been a few similar-sounding reports here, but there are millions of devices in circulation.
The OP's post surely motivates me to have a pure-stock ROM backup waiting in the wings. Any hint of the same kind of trouble on my N7 while the warranty is still good, and it's going back to Asus under RMA.
good luck
you're not alone
This clearly is a common problem as now my tab has started doing the exact same thing 2 years after a motherboard replacement however unfortunately I have bootloader 4.23 and therefore can't flash anything to my device. My question is what exactly causes it?
My VS980 for the third time now randomly started lagging and hanging. By that I mean the main watch on accuweather hangs, sending text messages and downloading hangs, and just switching through home screens and app list the screen freezes and then unfreezes. Apps barely boot and social, calendar widgets do not update, and typing freezes after every word for about 3 seconds. Restart and safe mode do not fix this problem. The previous 2 times I did a hard reset but it seems to only fix the issue for about 5-7 days, but those are annoying, so is there any other solutions or anyone aware of this such type problem?
Is there some certain program you keep re-installing that could be causing issues? Have you tried any custom roms?
madasalizard said:
Is there some certain program you keep re-installing that could be causing issues? Have you tried any custom roms?
Click to expand...
Click to collapse
Definitely sounds like a rogue program running in the background. My advice is for you to do a hard reset, then install apps one at a time (run it, of course), and find out which program is causing an issue. An alternative is that you google each app to see if others using the same apps have issues.
I got this phone recently from insurance, could it be something in Kernel issue or something else? I did another hard reset, I'll look out for any apps, but it happened randomly without any downloads or installs. I have no custom roms, and I only have news apps and 3 games from EA.
Question - Could this possibly be spawned by originally having rooting problems? The phone was sort of frozen on my first root attempt for some unknown reasons, the command box suddenly froze and the android icon was frozen, I had to restart my phone and attempt root again even though the previous root attempt started and was cut off, and the first time the lag issue happened was the next day. Do you think I should try un-rooting and re-rooting my phone? Or is that irrelevant.
Past oomberr
Are you running any custom roms, kernel, mods? Recovery installed?
Possibly a modem problem
I had this problem on my G2, and changing my modem seemed to fix it. I was using EUR KK modem even though I'm in the Middle East. Try changing to your region specific modem and then it can fix it, a dalvik/normal cache wipe can help. If all fails then try wiping, or switching roms.
I received my 32G model on Nov 28. Firmware MDA89D. Pure stock unmodified in any way. Not even using screen protection or cases. Setup as a new device, not copy from another existing device. I've been getting randon freezes and crashes. When it froze, it did not respond to any touch input or any key input. The only way to get back is to hold down the power button to do a force reboot. It seemed to have settled over the last few days. What I do have on an ongoing basis is crashes. When I use Google map navigation, the phone will work for a few minutes and the screen went black followed by a reboot. It did it on 2 consecutive days already.
Is it just me having this problem therefore a defective unit or is it the OS / Software problem.
Powergreb said:
I received my 32G model on Nov 28. Firmware MDA89D. Pure stock unmodified in any way. Not even using screen protection or cases. Setup as a new device, not copy from another existing device. I've been getting randon freezes and crashes. When it froze, it did not respond to any touch input or any key input. The only way to get back is to hold down the power button to do a force reboot. It seemed to have settled over the last few days. What I do have on an ongoing basis is crashes. When I use Google map navigation, the phone will work for a few minutes and the screen went black followed by a reboot. It did it on 2 consecutive days already.
Is it just me having this problem therefore a defective unit or is it the OS / Software problem.
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Click to collapse
That is strange...I haven't had that kind of behavior on my Nexus 6-works without a problem-never freezes or reboots...now I know the Amazon app would do something to my Nexus 6 I don't know what but when I install it-my phone with reboot randomly or shut down...ever since I uninstalled it-no issues-for months.
Try running safe mode and see if it does it again-that way you will know if it is an app that's causing the issues. This is how it's done: http://www.greenbot.com/article/2923927/how-to-restart-your-android-phone-into-safe-mode.html
You can always try a factory reset as well....have you tried updating to the most recent factory image from Google?
Powergreb said:
I received my 32G model on Nov 28. Firmware MDA89D. Pure stock unmodified in any way. Not even using screen protection or cases. Setup as a new device, not copy from another existing device. I've been getting randon freezes and crashes. When it froze, it did not respond to any touch input or any key input. The only way to get back is to hold down the power button to do a force reboot. It seemed to have settled over the last few days. What I do have on an ongoing basis is crashes. When I use Google map navigation, the phone will work for a few minutes and the screen went black followed by a reboot. It did it on 2 consecutive days already.
Is it just me having this problem therefore a defective unit or is it the OS / Software problem.
Click to expand...
Click to collapse
I've been experiencing the black screen freeze frequently since getting the phone only a couple days ago. No other lockups however. Also running pure stock.
I too have the same issue. Screen goes blank and lock ups. Also running pure edition...
Same. Interestingly, in my case, it seemed to happen most frequently when using Hangouts.
I have another post that describes random reboot and I believe they are related. Long story short. I believe either the factory reset + software update fixed it, or it's a hardware problem problem. While I wait for the replacement, I only had one random reboot. Of course the new phone is rock solid. It's only been a couple of days. I would have a few by now if I'm still on original phone _ original firmware.
Powergreb said:
I have another post that describes random reboot and I believe they are related. Long story short. I believe either the factory reset + software update fixed it, or it's a hardware problem problem. While I wait for the replacement, I only had one random reboot. Of course the new phone is rock solid. It's only been a couple of days. I would have a few by now if I'm still on original phone _ original firmware.
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Click to collapse
I'm having the same issue. So no random freeze leading to reboot with ur rma device?
Sent from my Nexus 6P using Tapatalk
What I'm trying to say is don't panic and RMA your device. Do a factory reset and make sure you're on the latest firmware. Mine was OK after the first self-reboot during setup after factory reset but has been good while waiting for the RMA to arrive. To answer your question, the new device has been perfect but it's only been 48 hours.
I am facing a similar issue with my Nexus 6P, can anyone please help me with it?
On any rom, whatsoever, I get reboot when I turn the Google Maps Navigation On.
After few minutes, phone just reboots
I havent yet tried stock, any idea how can I find the root cause? I have cleared data for maps, also I have tried to uninstall maps with TiBackup and installed fresh from Play Store
Powergreb said:
I received my 32G model on Nov 28. Firmware MDA89D. Pure stock unmodified in any way. Not even using screen protection or cases. Setup as a new device, not copy from another existing device. I've been getting randon freezes and crashes. When it froze, it did not respond to any touch input or any key input. The only way to get back is to hold down the power button to do a force reboot. It seemed to have settled over the last few days. What I do have on an ongoing basis is crashes. When I use Google map navigation, the phone will work for a few minutes and the screen went black followed by a reboot. It did it on 2 consecutive days already.
Is it just me having this problem therefore a defective unit or is it the OS / Software problem.
Click to expand...
Click to collapse
Yup same stuff going on over here with mine. It locks up and reboots even after clearing cache and rebooting only a few hours earlier. Have done 2 factory resets and am on the latest OTA update. I also noticed that I have to clear the cached data every day, sometimes multiple times a day to keep device running smoothly. This really concerns me with a device that's less than 2 weeks old. I also have only a handful of basic apps( Fb, YouTube, Spotify). Really thinking about returning it. When the phone runs right its great, but all the issues make me nervous. Might be time for a Note 5? I am just getting used to this phone and would hate to leave it though. Interested to see if the first major marshmallow update fixes these problems.
Jcomstock said:
Yup same stuff going on over here with mine. It locks up and reboots even after clearing cache and rebooting only a few hours earlier. Have done 2 factory resets and am on the latest OTA update. I also noticed that I have to clear the cached data every day, sometimes multiple times a day to keep device running smoothly. This really concerns me with a device that's less than 2 weeks old. I also have only a handful of basic apps( Fb, YouTube, Spotify). Really thinking about returning it. When the phone runs right its great, but all the issues make me nervous. Might be time for a Note 5? I am just getting used to this phone and would hate to leave it though. Interested to see if the first major marshmallow update fixes these problems.
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Click to collapse
Mine actually had one random freeze and reboot after factory reset then nothing for 48 hours after that. Of course I rma'd mine and I'm glad I did. Screen is on the colder side with even volume speakers on the second unit. Sending my original one back.
Sent from my Nexus 6P using Tapatalk
I'm just about ready to RMA. I've tried factory resets, cache wipes and just recently updated to the latest stock MDB08M. It was fine for a day or two but now the lockups are increasing.
As others have said, by any other metric this is one of the best phones I've had. This freeze/reboot thing is getting annoying and even if it isn't happening to every user it's happening to enough to be of some concern.
I'm facing app closures, my gmail app keeps crashing, it happened on my graphite nexus 6p, and now same thing on my frosty 6p. Its not just gmail, it's also chrome now. Maybe i should have not restored from my previous device.
what's this?
I came to this thread expecting a lot more of a technical discussion (the site is called xda DEVELOPERS after all).. but instead all i see is "oh my phone is crashing.. i'm gonna RMA this sucks) posts.. moving on to android enthusiasts on stack exchange thank you very much
upgrading to 6.0.1 fixed it!
upgrading to android 6.0.1 fixed it!!
Hey, I had been stuck with the issues as mentioned shortly after I upgraded to Nougat via ODIN (SM-G935F/probably Netherlands, Unlocked, no root, no mods). The phone would work fine and then suddenly start overheating and resultant bootloops and black screens when in certain standard apps like Google photos and Facebook. This would happen with no fixed pattern, sometimes everyday, sometimes once a month). I did cache clears and full resets but the problem would reappear. Phone stopped getting OTAs as well, although it got a few in the beginning. Security patches. Recovery typically showed updating and didn't progress.
Finally I decided to flash another latest stock ROM via ODIN. Now a few days have gone by without a sign of the previous troubles (God, I hope it stays like this).
My question after this long story, is this possibly a hardware problem, in which case I'll sell it off before it reappears. Or could it just be a software glitch solved by the new ROM, in which case I'd like to keep the phone. Which is more likely, I really want to keep the phone as the S8 upgrade is not worth the money for me, in my opinion.
waqar747 said:
Hey, I had been stuck with the issues as mentioned shortly after I upgraded to Nougat via ODIN (SM-G935F/probably Netherlands, Unlocked, no root, no mods). The phone would work fine and then suddenly start overheating and resultant bootloops and black screens when in certain standard apps like Google photos and Facebook. This would happen with no fixed pattern, sometimes everyday, sometimes once a month). I did cache clears and full resets but the problem would reappear. Phone stopped getting OTAs as well, although it got a few in the beginning. Security patches. Recovery typically showed updating and didn't progress.
Finally I decided to flash another latest stock ROM via ODIN. Now a few days have gone by without a sign of the previous troubles (God, I hope it stays like this).
My question after this long story, is this possibly a hardware problem, in which case I'll sell it off before it reappears. Or could it just be a software glitch solved by the new ROM, in which case I'd like to keep the phone. Which is more likely, I really want to keep the phone as the S8 upgrade is not worth the money for me, in my opinion.
Click to expand...
Click to collapse
Sounds like a bad flash. The new flash removed the issues, so you're good to go.
Guess what guys, the problem returned after about 3-4 weeks. Appeared randomly while using FB. Phone went into bootloop and overheating again, and even when it restarted properly, it would go into the same cycle when I started using apps like messaging, whatsapp and facebook.
I booted in recovery and cleared the cache after about 25 reboots. One thing I noted was that recovery initially showed an update running, which got stuck first, and then completed after another reboot and entering into recovery. Has been stable for the past 24 hours now, like it never happened. I can't figure out what the issue could be, since now I can do whatever I want and it won't overheat like before or reboot.
Feels like a software issue since it disappears like it was never there. Hardware rarely does that. Is there a possibility that storage of some sort is bad at some point, and when data is written over that point, the problem appears. I'm shooting in the dark but can't figure it out otherwise.
Yup.
Seems you have memory issues.
Go to Samsung service and replace memory chip.
I've enjoyed this phone the entire time I've had it but in the last ~6 months it's gotten less and less reliable, to the point that it crashes and restarts itself randomly at least twice a day.
To be clear, this phone was unrooted, locked and on stock firmware when the first symptoms appeared. The first symptoms were that it would fail to connect to bluetooth in my car about once every 10 times. That became more and more frequent, then it would randomly FORGET all my bluetooth pairings and it would work for a while then progress in the same manner.
More recently it would start rebooting itself (when I wasn't even doing anything -- it would just be sitting on my desk and reboot) -- and now it has started to do this but get stuck in a boot loop.
So I figured I would take the plunge and try a new rom if everything else failed. I installed Lineage OS and so far everything has been good, but now twice it's crashed, rebooted, and been stuck in a bootloop and had to be factory reset *again*.
Is this phone just defective or is there something I can do to fix this?
Sounds like a defective eMMC chip... Not common, but hardly unheard of.
You can try going back to stock, performing a full factory reset, and add nothing but essential apps.
Otherwise, without a realtime logcat of the reboot to determine the cause, it's all speculation.