Database Users

Can't open games. Tablet wants Underground data tracking turned on.

I posted the message below on the Amazon device forum but most folks on there don't seem to know how to turn things on so I'm hoping I get sensible help here:
My fire HD 8 (2017) has suddenly stopped me opening games. Bad piggies and cut the rope, both installed from the Amazon store and worked last week.
I just tried to open them and get a message saying I need to turn on Amazon Underground data tracking. I tap the button to allow and it takes me to the settings menu ( as per screenshot).
There's no menu with this option, I also thought the underground app had been discontinued. I can't find the option in the app store or the Amazon games app.
Any one else has the same problem? Googling just refers to the old underground app.
My reply to the helpful "Have you tried restarting" from Amazon support.
I've tried restarting and holding the power button down but still the same. I also tried uninstalling one of the apps and reinstalling.
My fire is on version 5.6.2.0 (I'm in the UK but the show mode isn't activated yet).
This new version seems to have a lot of bugs. I was impressed with the tablet before but now I'm seeing slow down doing certain tasks. I have the permanent "Alexa Devices" notification. When the wifi disconnects I get 3 notifications about alarms and reminders until wifi reconnects. Now I can't use some Amazon app store apps.
Any ideas?
Cheers

Gregsy said:
I posted the message below on the Amazon device forum but most folks on there don't seem to know how to turn things on so I'm hoping I get sensible help here:
My fire HD 8 (2017) has suddenly stopped me opening games. Bad piggies and cut the rope, both installed from the Amazon store and worked last week.
I just tried to open them and get a message saying I need to turn on Amazon Underground data tracking. I tap the button to allow and it takes me to the settings menu ( as per screenshot).
There's no menu with this option, I also thought the underground app had been discontinued. I can't find the option in the app store or the Amazon games app.
Any one else has the same problem? Googling just refers to the old underground app.
My reply to the helpful "Have you tried restarting" from Amazon support.
I've tried restarting and holding the power button down but still the same. I also tried uninstalling one of the apps and reinstalling.
My fire is on version 5.6.2.0 (I'm in the UK but the show mode isn't activated yet).
This new version seems to have a lot of bugs. I was impressed with the tablet before but now I'm seeing slow down doing certain tasks. I have the permanent "Alexa Devices" notification. When the wifi disconnects I get 3 notifications about alarms and reminders until wifi reconnects. Now I can't use some Amazon app store apps.
Any ideas?
Cheers
Click to expand...
Click to collapse
Could it be, that the apps just weren't updated since the Underground closure?
Maybe that one is on the devs, not on you or Amazon.

Hi Creeju,
I've figured it out, there's an option in the menus to turn on data tracking, nothing to do with the underground apps. Its in the security and privacy menu -> app data tracking.
I'll post a screenshot later when I'm back on the tablet. Amazon support eventually replied to an email and said it was in the "Apps and Games" menu, it's not.
Edit: Screenshot added, it's the "Collect App Usage Data" option

Thank you for this info! My son brought his tablet to me this morning with the same problem and I couldn't for the life of me figure out where this setting was.

Same Issue, I am having the same issue. I'd already found the setting in security tab
Gregsy said:
Hi Creeju,
I've figured it out, there's an option in the menus to turn on data tracking, nothing to do with the underground apps. Its in the security and privacy menu -> app data tracking.
I'll post a screenshot later when I'm back on the tablet. Amazon support eventually replied to an email and said it was in the "Apps and Games" menu, it's not.
Edit: Screenshot added, it's the "Collect App Usage Data" option
Click to expand...
Click to collapse
I am having the same issue. I'd already found the setting in security tab, but it is already turned on, so I'm still getting the same message and can't play the games that I purchased my fire to play. I should have just bought an android tab!!!

Huawi 2018 VPN auto kill

hello guys i need help how to prevent my openvpn to auto stop im my phone.. when i use openvpn and playing online games after a few mins openvpn stop any suggestions how to fix this issue?
huawei y6 2018
ATU-L22
version: 8.0.0.142(c636)

Same problem here
It's not just openvpn.
I tried some other vpn's and nothing lasts.
They keep on closing every time I open another app.
I think it is a problem of the device's latest update (8.0.0.142).
I tried to fix this problem with several options on the developers option, but nothing happens.
And it is "weird" because this update automatically activates the Developers Option.
I'm still looking forward for a solution tho.

Please disable battery optimization for openvpn.
When it's running in background, your phone kills the app automatically to optimize battery consumption.

_RainbowBlack_ said:
Please disable battery optimization for openvpn.
When it's running in background, your phone kills the app automatically to optimize battery consumption.
Click to expand...
Click to collapse
i already disable my battery optimization for vpn but my vpn always kill for a few mins when playing online games it last for 2mins or less when browsing social media about 30mins

ryzen23 said:
i already disable my battery optimization for vpn but my vpn always kill for a few mins when playing online games it last for 2mins or less when browsing social media about 30mins
Click to expand...
Click to collapse
It's not just VPN apps but other apps too, so you should update your thread title. Anyway, just go to Settings->Battery->Launch and uncheck your VPN app. Next, make sure Auto Start, Secondary Launch and Run in Background are all checked. Also, try using a low graphics setting in your game to reduce ram usage and to reduce the chance of background apps getting killed

Is this
Same as mine. Huawei y6 2018. VPN connected for a few min then it will stop. Any help?

Chelyquiin said:
Same as mine. Huawei y6 2018. VPN connected for a few min then it will stop. Any help?
Click to expand...
Click to collapse
Did you read the previous post?

solution
ryzen23 said:
hello guys i need help how to prevent my openvpn to auto stop im my phone.. when i use openvpn and playing online games after a few mins openvpn stop any suggestions how to fix this issue?
huawei y6 2018
ATU-L22
version: 8.0.0.142(c636)
Click to expand...
Click to collapse
found the solution, though i can't find the direct access to it.
1. go to settings
2. battery
3. click optimize... then you will be redirected to options. you will find the view intensive app.
4. got to intensive app menu then turn off the manage automatically of every app that you wish to stay alive in the background.
i got rid of it now my vpn and other apps stays alive on the background.

Hello guys please I want you guys to help me on Huawei y6 prime, I have been trying using VPN on my phone but it disconnect every 2min after I put on and I have go through all the posts here to be able to use it to stopped the VPN disconnecting every 2min it's the same after I disconnected the background run, secondary run. I used free and paid VPN to confirm but it got disconnected but I want you guys to help me on what to do again

Ahpaul said:
Hello guys please I want you guys to help me on Huawei y6 prime, I have been trying using VPN on my phone but it disconnect every 2min after I put on and I have go through all the posts here to be able to use it to stopped the VPN disconnecting every 2min it's the same after I disconnected the background run, secondary run. I used free and paid VPN to confirm but it got disconnected but I want you guys to help me on what to do again
Click to expand...
Click to collapse
Give other protocols a try. OpenVPN e.g. takes some resources that our crappy Chinese phones simply don't have. Right now I'm using Wireguard. The provider's client doesn't work that well, but the official wireguard client works excellent.
Besides that I've installed Shizuku manager and Icebox. With Icebox you can disable any user- or system app without the need for root. I've disabled most of the Huawei ****ty apps to save resources. If you disable optimizing features as well your phone won't force stop apps anymore. Instead of keeping as much RAM free as possible it will be using all RAM availlable. Apps will be more responsive and will only be killed by Android in case of OOM. Your phone's battery charge will last a day easy.

Disable Battery Optimization

So it looks like there are many people having issues with the battery optimization feature, which lets me guess oneplus is already aware of the problem. My question is if there is a way to disable the optimization completely for now until oneplus has sorted things out.
Since the last update it is so aggressive, it kills youtube's connection to my chromecast every few minutes, rendering all control features unuseable as I always have to reconnect before I can do anything. This also makes my wearOS watch unuseable as it also depends on the phone keeping the connections alive.

You can turn off Optimization for YouTube and WearOS
Settings > Apps & Notifications > Special app access
You can turn off optimization for any app, and see the advanced in the 3 dot menu. I had the same problem with my watch, turned off the watch app and helper, now works great. I also turned off messenger, no problems now.
Sent from my iPad using Tapatalk

I also would like to know if this is possible in an easy way. I don't want to disable it for 256 apps independently.

Aircraft800 said:
You can turn off Optimization for YouTube and WearOS
Settings > Apps & Notifications > Special app access
You can turn off optimization for any app, and see the advanced in the 3 dot menu. I had the same problem with my watch, turned off the watch app and helper, now works great. I also turned off messenger, no problems now.
Sent from my iPad using Tapatalk
Click to expand...
Click to collapse
Thanks for the reply!
That setting was the first thing I checked and already disabled optimization for the wearOS and cast apps which work fine now. Unfortunately it won't let me disable it for the youtube app as it handles that one as a system app. As long as youtube is not allowed in the background wearOS has nothing to communicate with so I still can't control it.
That's why my next thought was if I can't disable it for system apps maybe there is a way to completely disable it until oneplus has the problem solved. I know that solution would suck but at the moment I am forced to use another phone to use youtube properly which sucks even more imo.

boelze said:
Thanks for the reply!
That setting was the first thing I checked and already disabled optimization for the wearOS and cast apps which work fine now. Unfortunately it won't let me disable it for the youtube app as it handles that one as a system app. As long as youtube is not allowed in the background wearOS has nothing to communicate with so I still can't control it.
That's why my next thought was if I can't disable it for system apps maybe there is a way to completely disable it until oneplus has the problem solved. I know that solution would suck but at the moment I am forced to use another phone to use youtube properly which sucks even more imo.
Click to expand...
Click to collapse
I wonder if the system mover app works on Pie and YouTube? I didn't realize YouTube was a system app since it's from the play store.
https://play.google.com/store/apps/details?id=de.j4velin.systemappmover

Aircraft800 said:
I wonder if the system mover app works on Pie and YouTube? I didn't realize YouTube was a system app since it's from the play store.
https://play.google.com/store/apps/details?id=de.j4velin.systemappmover
Click to expand...
Click to collapse
I would love to try this but I am unrooted. Youtube should be on the list but it is not, I am guessing that is because it comes preinstalled, the playstore app isn't there as well for example.

I know this is an old thread, but the more I use my new phone, the more I believe this to be the issue with my Gmail app constantly putting my Exchange accounts back to 30 minute fetch. And, I cannot disable battery optimization on Gmail because it's a system app (and I do not want to root). For now, every other day, I have to tell the device that it really is OK for Gmail to remain constantly connected to my Exchange account, that I actually prefer it to be. I've made it to 54 hours with my normal use (OVER 7 HRS S.O.T), not trying to stretch it at all, no battery saving features on whatsoever. So it's safe to say I can afford for Gmail to stay connected with Exchange. The optimization is a bit too aggressive for not allowing system apps to be excluded.
I've also had issues with Google Assistant not reminding me about reminders that are clearly in the list of her reminders, and I think this to be the culprit as well, and again, can't disable it because it's not on the list.

cannothas said:
I know this is an old thread, but the more I use my new phone, the more I believe this to be the issue with my Gmail app constantly putting my Exchange accounts back to 30 minute fetch. And, I cannot disable battery optimization on Gmail because it's a system app (and I do not want to root). For now, every other day, I have to tell the device that it really is OK for Gmail to remain constantly connected to my Exchange account, that I actually prefer it to be. I've made it to 54 hours with my normal use (OVER 7 HRS S.O.T), not trying to stretch it at all, no battery saving features on whatsoever. So it's safe to say I can afford for Gmail to stay connected with Exchange. The optimization is a bit too aggressive for not allowing system apps to be excluded.
I've also had issues with Google Assistant not reminding me about reminders that are clearly in the list of her reminders, and I think this to be the culprit as well, and again, can't disable it because it's not on the list.
Click to expand...
Click to collapse
Having exactly same problems with gmail and chrome (html5 push notifications). I am rooted. So I am considering to mark those apps as non system apps, but still not sure if this won't brake future updates or something.

Google Notifications on Fire HD 10

Is there a way to get Google apps (voice, gchat, gmail, etc) to have working notifications on the 2019 HD 10? I have searched around and see others with the problem, but I did not see any solutions. I installed Google Account Manager v7.1.2, Google Services Framework v9-4832352, Google Play services 20.15.15, and Google Play Store 19.8.15 after a factory reset. Notifications will not work. With Voice, I can have the app open with the screen on and it will not notify or display a new message until it is "refreshed" (leaving the current conversation and going back to the list, etc will then show the new message). Thanks for any help.

mwalt2 said:
Is there a way to get Google apps (voice, gchat, gmail, etc) to have working notifications on the 2019 HD 10? I have searched around and see others with the problem, but I did not see any solutions. I installed Google Account Manager v7.1.2, Google Services Framework v9-4832352, Google Play services 20.15.15, and Google Play Store 19.8.15 after a factory reset. Notifications will not work. With Voice, I can have the app open with the screen on and it will not notify or display a new message until it is "refreshed" (leaving the current conversation and going back to the list, etc will then show the new message). Thanks for any help.
Click to expand...
Click to collapse
You have to disable the battery optimization or doze.

AmznUser444 Dev said:
You have to disable the battery optimization or doze.
Click to expand...
Click to collapse
Could you explain further? I did disable battery optimization for each Google app that I installed (including the 4 to get Google apps on the tablet). It did not seem to make a difference. Even with the app open and screen on, I cannot get it to make a notification sound.

I have the same problem, no ring or notifications. No battery optimization find and turned on all the notifications on every setting i can find, but still not working. Any other ideas? Thanks!

Mary8 said:
I have the same problem, no ring or notifications. No battery optimization find and turned on all the notifications on every setting i can find, but still not working. Any other ideas? Thanks!
Click to expand...
Click to collapse
You can use Activity Launcher:
https://play.google.com/store/apps/details?id=de.szalkowski.activitylauncher
Open Activity Launcher -> scroll down for Settings -> select Battery
Press the vertical 3 dots and select Battery optimization -> Google -> select Not Optimized
If Google notifications didn't work, your Fire HD 10 is terrible. Migrate your valuable files to a new Android device and turn your terrible Fire HD 10 into Android app debugger, digital clock, photo frame, Echo Show (Alexa), or MIDI device.

Yes! Agree! Amazon Fire HD 10 is no good!!!! Since i cannot return it now, i try to make it work. Why didn't Amazon just use the latest Android? Fire OS is so primitive and full of bugs. I tried everything i could find online, turned off battery saver and turned on notifications for all apps, but still does not work right. Fire OS is so stupid!!!! I had to go through each app because i could not find a way to do it easier, very frustrating!!!! Now i am getting some notifications, but hours or even a day later!!!!! They must work for some people. Please share how you make them work. Thank you very much!

as it is, Fire HD10 2019 will not show notifications from Google services. u can installl the apk files and get Play Store up n running. but Fire OS is missing other android framework so notification will not work consistently.
there is no bootloader unlock for HD10 2019 right now. IF that is unlocked in the future AND a custom ROM like Lineage is ported in, then chance of notification working will be much higher.
Amazon sells its Fire tablets mostly for consumption of its digital content. dats why the HD10 does not even have Play Store. getting anything beyond that to run is a bonus. u can use the tablet as-is or get a full android tab: walmart has a few around the same price range. good luck!

Fire HD 10 9th Generation Delayed Notifications

For anyone that is experienced with the Fire HD, how do I fix delayed push notifications that are from apps downloaded from the side loaded Google play store. They arrive either hours later, or I have to go in the app for them to actually show up... Only apps that are on the Fire originally such as email app has instant notifications

Tjohnny671 said:
For anyone that is experienced with the Fire HD, how do I fix delayed push notifications that are from apps downloaded from the side loaded Google play store. They arrive either hours later, or I have to go in the app for them to actually show up... Only apps that are on the Fire originally such as email app has instant notifications
Click to expand...
Click to collapse
You must disable battery optimization.

AmznUser444 Dev said:
You must disable battery optimization.
Click to expand...
Click to collapse
Can you show me which options I specifically need disabled? I think I have it off but it's still delayed

Tjohnny671 said:
Can you show me which options I specifically need disabled? I think I have it off but it's still delayed
Click to expand...
Click to collapse
even when you disable it, you still wont recieve them, i dont think its possible at all