Database Users

Can't download from Amazon app store

Amazon doesn't seem to be able to help, so I'm hoping someone here can!
When I try to download an app, I get the authenticating message then nothing happens. It immediately goes back to the app store home page. If I try to go yo my apps from the app store menu, it goes to the my apps page long enough for me yo see that it says no apps available. Then it again goes immediately back to the app store home page.
Any ideas?

clear data in app mgmt for Venezia or appstore reboot try again

Nope. That didn't do it. Anyone else? It's like my app library isn't there even though I know I have Fire compatible apps in it.

I know I had to re-enter my Amazon credentials once I loaded ICS. I'm not positive, but I think the time it asked for them was when I launched the normal Kindle OS/Theme (I'm still a newb to the vocab when it comes to this stuff) and then went to the Apps, and then Store.
You probably could just unregister and reregister your Fire too, thus inputting your Amazon credentials that way too.

[Q] Does anyone know how to Fix App Store Authentication Error

I just got a Kindle Fire for my wife and it is linked to an already existing Amazon account, with a valid Credit Card linked and working fine with books.
When I try to go into the App Store it lets me in but I can't download anything. I can't even get into the "MyApps" section. A box pops up saying "Authenticating" but then goes away, and it goes back to the screen I was just on.
I noticed this issue out of the box and did some research where people made some recommendations such as "Clear Data" from the App. That didn't help, neither did a factory reset. I was hoping that rooting it and uninstalling the App Store app would help, but it didn't.
I figured I would try to turn off the in-App purchasing to see that might help but it would not accept my password. Hmmm Odd, I wonder if somehow this is holding onto an old account, since this was a refurbished Fire.
Personally I could live without the Amazon App Store and the Stock Rom, but my wife really wants it setup and wants to preserve the look and feel.
Any recommendations would be greatly appreciated.
Thanks,

I had that same thing. For me the problem was that I had too many devices registered with the Amazon App store, since I frequently reinstall ROM on my tablet.
There are two places the Kindle gets registered. One is under Mange My Kindle and the other is somewhere within you app store settings. I removed all my devices from the Manage My Kindle area but that didn't fix it. I actually had to call Amazon and they removed all my device registrations from the App Store portion for me, but they said I would have been able to do it myself if I had gone in there.
Sorry I don't have the specific directions to the link. But you should be able to find all your associated devices in you App Store settings online and delete them. After doing this I just restarted my Kindle and the app store worked like a charm.

Thanks that was exactly it. I have a Gtablet and 4 Android phones that get flashed all the time. I went in and deleted them and it fixed the problem.
The path to get to this section is:
Amazon Account settings -> Android Apps & Devices -> Your Devices
And start de-registering devices no longer needed.

Uninstall harmful app. 'Mobile tracker' can damage your device.'

Hey,
I have a notification with white triangle and exclamation mark in middle, in black and white colour. "Uninstall harmful app". 'Mobile tracker' can damage your device. There is an uninstall button on the notification.
I've had my note3 since 2013, and I've not had this notification before. I have not installed any tracker. Phone is unrooted. Some forums say that 'mobile tracker' is a default part of samsung phone software so it comes with the phone.
But if that's the case, why am I getting this notification? AND why am I only getting it now, and never before.
Cheers

my mum is experiencing the same issue. Any help would be appreciated

Question .
Do you have Mobile Tracker app installed .
Its an APP .
Who or what is the message from .
Mobile Tracker Engine is part of Samsung Firmware .

JJEgan said:
Question .
Do you have Mobile Tracker app installed .
Its an APP .
Who or what is the message from .
Mobile Tracker Engine is part of Samsung Firmware .
Click to expand...
Click to collapse
Hi,
She does not have the app installed that I am aware off however she does have a samsung phone. She has had her phone for well over two years and this is the first time it's shown up. It doesn't say who its from.
Thanks for your reply

https://forum.xda-developers.com/general/security

Nameduser6 said:
Hey,
I have a notification with white triangle and exclamation mark in middle, in black and white colour. "Uninstall harmful app". 'Mobile tracker' can damage your device. There is an uninstall button on the notification.
I've had my note3 since 2013, and I've not had this notification before. I have not installed any tracker. Phone is unrooted. Some forums say that 'mobile tracker' is a default part of samsung phone software so it comes with the phone.
But if that's the case, why am I getting this notification? AND why am I only getting it now, and never before.
Cheers
Click to expand...
Click to collapse
SarahG87 said:
Hi,
She does not have the app installed that I am aware off however she does have a samsung phone. She has had her phone for well over two years and this is the first time it's shown up. It doesn't say who its from.
Thanks for your reply
Click to expand...
Click to collapse
Scan your devices using a trusted anti-malware like malwarebytes, eset... from playstore to be sure this is not a clickbait.
If nothing found after scan, it's most likely a false positive from google security alert. To disable it, go to Google settings -> Security and uncheck "Scan Device for Security threats" then reboot.

zlazaar said:
Scan your devices using a trusted anti-malware like malwarebytes, eset... from playstore to be sure this is not a clickbait.
If nothing found after scan, it's most likely a false positive from google security alert. To disable it, go to Google settings -> Security and uncheck "Scan Device for Security threats" then reboot.
Click to expand...
Click to collapse
Finally a reasonable answer between so many in other websites from people who were suggesting "solutions" as absurd and lazy as formatting the OS right away.
I also had the same issue explained here and decided to scan my Samsung Galaxy S3 smartphone with Avast and MalwareBytes out of fear it might have been the work of a sophisticated malware. Both didn't find anything, so I guess it was most likely a Google Security false positive (and it makes sense it would have found a cell tracker because I read Samsung phones have a cell tracker app installed by default).

I got Malwarebytes to scan, it found nothing wrong. I noticed the 'deep scan' in Malwarebytes was either greyed out or had a tick and was greyed out after doing the first update. I have tried to find that option to tick/untick deepscan but I cannot find it. It did say something about some options cannot be unticked, was that maybe one of them, it deep scans no matter what? Took 15mins for the scan if that sounds like a deep scan. Scanned a second time and only took 17sec, same number of apps/files. Mobile tracker was not one of the apps listed as installed/running. But it is listed under 'all' in application manager.
With eset, it wanted an email for registration etc but I went cancel and then it worked. Did an indepth scan, found nothing only took 2mins. I enabled detect potentially unsafe applications, and potentially unwated applications was on by default. I did not do the 'eset livegrid'. Real time proteciton enabled, as was with malware bytes.
I did check if 'mobile tracker' was in recent apps, eg holding in the home button, it was not. It is not 'running' but it is listed under 'all' in settings > device > application manager.
To the other people with this issue, how long has this issue happened? Has it ever happened before? I've had this phone for 5years and never had this notification before, why would it[google security] suddenly out of no where report it now? That's what's confusing.

Nameduser6 said:
I got Malwarebytes to scan, it found nothing wrong. I noticed the 'deep scan' in Malwarebytes was either greyed out or had a tick and was greyed out after doing the first update. I have tried to find that option to tick/untick deepscan but I cannot find it. It did say something about some options cannot be unticked, was that maybe one of them, it deep scans no matter what? Took 15mins for the scan if that sounds like a deep scan. Scanned a second time and only took 17sec, same number of apps/files. Mobile tracker was not one of the apps listed as installed/running. But it is listed under 'all' in application manager.
With eset, it wanted an email for registration etc but I went cancel and then it worked. Did an indepth scan, found nothing only took 2mins. I enabled detect potentially unsafe applications, and potentially unwated applications was on by default. I did not do the 'eset livegrid'. Real time proteciton enabled, as was with malware bytes.
I did check if 'mobile tracker' was in recent apps, eg holding in the home button, it was not. It is not 'running' but it is listed under 'all' in settings > device > application manager.
To the other people with this issue, how long has this issue happened? Has it ever happened before? I've had this phone for 5years and never had this notification before, why would it[google security] suddenly out of no where report it now? That's what's confusing.
Click to expand...
Click to collapse
I assume you have kitkat as os version.
In fact, the only thing that change frequently (silently updated) on your device is "google play services" wich is responsible (not only) of security checks of installed apps.

Got the same message a few days back (probably when most of these posts started to pop up everywhere) and again today. Like for the rest of people here, it is an unsolicited, uninstalled app. My main concern is that pressing "OK" to uninstalling it might actually install malware. How can I know that the message is genuine?

No notifications from apps installed from the Play Store (Fire HD 8 7th Gen)

I bought a Fire HD 8 to put on my wall and see who's at my door using the Ring app. To do so, I installed the Play Store on it, installed the Ring app, and that works. The issue I have with the app is that I don't get any notifications from it. I already looked at all notifications settings and the notifications aren't blocked for the app. I then tried to install IFTTT on the tablet, and created a rule to send notifications whenever something happen from Ring. It works on my other devices, but again nothing on this device. I then tried to install Facebook Messenger from the Play Store, and same thing no notifications. If I install it from the Amazon store it works.
Anyone else saw a similar issue?
Thanks!

I'm seeing the same thing on my 8th gen HD 8; no notifications. I've tried Ring and Hangouts, neither work on the HD 8 2018, but work fine on my HD 10. Has anyone figured this out?
Edit:. To be a bit more specific it seems only apps which get pushed a realtime notification to them like Ring does when it senses motion don't work. But apps that are pulling data like Gmail or my Nine email client, these notifications are working just fine.

I'm getting the same issue, anyone had any luck getting this to work?

Same issue for me too... Fire HD 10

I am receiving notifications on one fire 8 hd but on fire 7, I I don't. Both running same os.

Ring notifications are not compatible with HD fire tab
I've been working with Ring and this is their reply,
"Thank you for your follow up. At this time, I have investigated further on your behalf for this issue and found that your Amazon HD 8 Tablet is not compatible with all of our features. Our application is designed to operate on Android and iOS (iPhones). Many tablets are built with Android operating systems. However, your tablet being the Amazon Fire HD 8, it is designed and operates on FireOS made by Amazon.
This software is not completely compatible with our Ring app. Because we do not design our app for that platform, some of our features simply do not connect with the operating system. In this case, FireOS does not allow the Ring app to produce notifications to the main screen. We do apologize, this device will not function like iPhones and standard Android based tablets.
At this moment, I am sorry to advise, but notifications to the Amazon Fire HD 8 Tablet, or any other Amazon tablet, will not be completely compatible as they operate on FireOS.
If you have any other questions or concerns, please let me know so I may assist you further.
Thank you for your time and for being one of our neighbors here at Ring! "

Just a quick update on what I found out. If I install Facebook Messenger from the Amazon store, then I do get notifications. As soon as it gets updated by the Google Play store, I stop receiving them. I'm not sure if it's really related or just having bad luck but I am curious to know if others that saw the same issue with Ring also have this behavior.

lpperras said:
Just a quick update on what I found out. If I install Facebook Messenger from the Amazon store, then I do get notifications. As soon as it gets updated by the Google Play store, I stop receiving them. I'm not sure if it's really related or just having bad luck but I am curious to know if others that saw the same issue with Ring also have this behavior.
Click to expand...
Click to collapse
Not surprised as the different builds likely leverage native frameworks to assist with notifications. The four components used to secure basic Play Store functionality does constitute a full Google Play Services config.

Davey126 said:
Not surprised as the different builds likely leverage native frameworks to assist with notifications. The four components used to secure basic Play Store functionality does constitute a full Google Play Services config.
Click to expand...
Click to collapse
Is there anything we can do to make push notifications work? I don't get any notifications from Play Store installed apps (ex: FB Messenger, Instagram, Pushbullet, etc).

tarade said:
Is there anything we can do to make push notifications work? I don't get any notifications from Play Store installed apps (ex: FB Messenger, Instagram, Pushbullet, etc).
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Click to collapse
Probably not as many apps (at least the varients installed from the Play Store) utilize Google Play Services for notifications. The GPS framework needs to be flashed which is all but impossible on a bootloader locked, unrooted device.

Davey126 said:
Probably not as many apps (at least the varients installed from the Play Store) utilize Google Play Services for notifications. The GPS framework needs to be flashed which is all but impossible on a bootloader locked, unrooted device.
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Click to collapse
Boooo. Thanks though, for the reply and explanation.

I just realized I have this issue too, with no notifications from Hangouts, and sporadic notifications from Telegram X, until I open the actual app, and I am flooded with notifications. I have a suspicion that it has something to do with GCM/FCM (Firebase Cloud Messaging) and something about Fire OS not letting apps sit in the background to allow for push notifications. I read this article here that says that certain OEMs don't let apps run in the background and that muddles with the notifications. Can anyone get anywhere with this? I will try whitelisting apps in the hidden Battery Optimization menu that you have to launch with Activity Launcher by opening the Battery menu and then launching the Battery Optimization menu from that.

tombunyon said:
I just realized I have this issue too, with no notifications from Hangouts, and sporadic notifications from Telegram X, until I open the actual app, and I am flooded with notifications. I have a suspicion that it has something to do with GCM/FCM (Firebase Cloud Messaging) and something about Fire OS not letting apps sit in the background to allow for push notifications. I read this article here that says that certain OEMs don't let apps run in the background and that muddles with the notifications. Can anyone get anywhere with this? I will try whitelisting apps in the hidden Battery Optimization menu that you have to launch with Activity Launcher by opening the Battery menu and then launching the Battery Optimization menu from that.
Click to expand...
Click to collapse
Hi, any update on how this worked for you? You mentioned you were going to try disabling battery optimization.

I have same issue. no notifications with app installed through Google Play Store.
Fire Tablet HD8 gen10
When I check the notifications, Fireos indicated the app has never issued any notifications.
Anyone found a solution?

My fire hd 10 (2021) does receive email and generates email notifications when screen is off. It will not receive google voice notifications though.
Can you configure ring to email a particular email address (probably different from your regular one) which is then checked on the tablet using push (imap). This doesn't fix the problem but does is a suitable work around. Use a distinct sound so you know it's something from ring.

To find a suspected issues on your Fire tablet by executing adb shell logcat

any fix to this yet? it's bumming me out since i bought a fire tablet specifically for gmail, discord, and other apps that needed notifs. and majority of those apps aren't even on the amazon app store.

Same here

Its hilarious that this works without problems on my Fire HD 10 2017. But its soooo slow, thats why i got a HD 10 2021 now. Just to see that gmail notifications are not working anymore. I wonder if it would work if i manually install the older gmail app version and google required apps from the 2017 instead using the latest ones for the 2021.
Google Calendar and Business Calendar Pro Notifications still work. But the Problem is Gmail.

Rondock said:
Its hilarious that this works without problems on my Fire HD 10 2017. But its soooo slow, thats why i got a HD 10 2021 now. Just to see that gmail notifications are not working anymore. I wonder if it would work if i manually install the older gmail app version and google required apps from the 2017 instead using the latest ones for the 2021.
Google Calendar and Business Calendar Pro Notifications still work. But the Problem is Gmail.
Click to expand...
Click to collapse
tell us if anything works. any change can lead to a clue on how to make it work.

Google Notifications on Fire HD 10

Is there a way to get Google apps (voice, gchat, gmail, etc) to have working notifications on the 2019 HD 10? I have searched around and see others with the problem, but I did not see any solutions. I installed Google Account Manager v7.1.2, Google Services Framework v9-4832352, Google Play services 20.15.15, and Google Play Store 19.8.15 after a factory reset. Notifications will not work. With Voice, I can have the app open with the screen on and it will not notify or display a new message until it is "refreshed" (leaving the current conversation and going back to the list, etc will then show the new message). Thanks for any help.

mwalt2 said:
Is there a way to get Google apps (voice, gchat, gmail, etc) to have working notifications on the 2019 HD 10? I have searched around and see others with the problem, but I did not see any solutions. I installed Google Account Manager v7.1.2, Google Services Framework v9-4832352, Google Play services 20.15.15, and Google Play Store 19.8.15 after a factory reset. Notifications will not work. With Voice, I can have the app open with the screen on and it will not notify or display a new message until it is "refreshed" (leaving the current conversation and going back to the list, etc will then show the new message). Thanks for any help.
Click to expand...
Click to collapse
You have to disable the battery optimization or doze.

AmznUser444 Dev said:
You have to disable the battery optimization or doze.
Click to expand...
Click to collapse
Could you explain further? I did disable battery optimization for each Google app that I installed (including the 4 to get Google apps on the tablet). It did not seem to make a difference. Even with the app open and screen on, I cannot get it to make a notification sound.

I have the same problem, no ring or notifications. No battery optimization find and turned on all the notifications on every setting i can find, but still not working. Any other ideas? Thanks!

Mary8 said:
I have the same problem, no ring or notifications. No battery optimization find and turned on all the notifications on every setting i can find, but still not working. Any other ideas? Thanks!
Click to expand...
Click to collapse
You can use Activity Launcher:
https://play.google.com/store/apps/details?id=de.szalkowski.activitylauncher
Open Activity Launcher -> scroll down for Settings -> select Battery
Press the vertical 3 dots and select Battery optimization -> Google -> select Not Optimized
If Google notifications didn't work, your Fire HD 10 is terrible. Migrate your valuable files to a new Android device and turn your terrible Fire HD 10 into Android app debugger, digital clock, photo frame, Echo Show (Alexa), or MIDI device.

Yes! Agree! Amazon Fire HD 10 is no good!!!! Since i cannot return it now, i try to make it work. Why didn't Amazon just use the latest Android? Fire OS is so primitive and full of bugs. I tried everything i could find online, turned off battery saver and turned on notifications for all apps, but still does not work right. Fire OS is so stupid!!!! I had to go through each app because i could not find a way to do it easier, very frustrating!!!! Now i am getting some notifications, but hours or even a day later!!!!! They must work for some people. Please share how you make them work. Thank you very much!

as it is, Fire HD10 2019 will not show notifications from Google services. u can installl the apk files and get Play Store up n running. but Fire OS is missing other android framework so notification will not work consistently.
there is no bootloader unlock for HD10 2019 right now. IF that is unlocked in the future AND a custom ROM like Lineage is ported in, then chance of notification working will be much higher.
Amazon sells its Fire tablets mostly for consumption of its digital content. dats why the HD10 does not even have Play Store. getting anything beyond that to run is a bonus. u can use the tablet as-is or get a full android tab: walmart has a few around the same price range. good luck!