Galaxy S8 Android 9 Bluetooth / Ford Sync Issue - Samsung Galaxy S8 Questions and Answers

Hi,
My wife is having an issue with her Galaxy S8 and Ford Sync. About a month ago her phone finally got the update to go from Oreo to Pie. Once she got it within a week she started to have issues with her Phone and Ford Sync on her 2016 Ford Focus. When she goes to hang up after a call, it doesnt disconnect and show the "End Call" screen like it normally did in the past. Now it stays on the in call screen and it wont disconnect. It won't switch back to the radio to play and she can't send or recieve another call at all. Her phone didnt have this issue at all with Android 8. Also, last week we decided enough was enough and had a replacement phone sent out as it appears to be an inherent issue with people having bluetooth issues after their phones updated. I was hoping a replacement phone with either Android 8.1 on it, or factory Android 9 might work, well it appears the new phone is having the same issue. I believe it's some kind of bluetooth communication issue but I dont know. Any help/ideas would be appreciated.
I would like to say I'm not having this issue at all with my LG G6 after it got it's Android 9 update. It seems to be an issue with the Samsung S8 only.
Thanks

Related

Bluetooth turns itself off

I have had a problem where my bluetooth just turns itself off for no reason. Anyone else had this.
There were a few posts on this a couple of days ago:
http://forum.xda-developers.com/showthread.php?t=440110&highlight=bluetooth
i have the same problem...it is anoying because i use a carkit and every 2nd or 3rd time i start the car, the carkit doesn't connect to my X1 because the bluetooth is off again!
Which panel are you using?
I seem to remember having this issue when I first got the X1 but have not had it for the last few days.
I notice it quickly as my car uses bluetooth and so every time I get in it I see it.
I used to used the middle left panel, now using the SPB panel. Maybe a coincidence of course.
I just rebooted my phone and bluetooth stayed on. I also switched wifi on then off and it is still on. I will monitor it to see if this is the case for the longer term.
Try leaving your wifi off and the BT should then become stable and stay on!
i'm using the today panel (on top left). i also turned on BT and Wifi then i did a soft-reset...but BT didn't worked...Wifi is ok.
anyway...BT should work on every panel as good as on the other...if it doesn't there's a bug.
hope that bug will be fixed after the next fw update, as they wrote on the other thread.
greetz
zmaster81
I have still got the problem. Will try not turning on wifi and I have reported it to Sony Ericsson. Hopefully plenty of other people will too to keep the pressure on.
stuartforrest said:
I have still got the problem. Will try not turning on wifi and I have reported it to Sony Ericsson. Hopefully plenty of other people will too to keep the pressure on.
Click to expand...
Click to collapse
I can attest to this as well. My Bluetooth has been turning off automatically after an unknown period of time. I was running WiFi at the same time, but then turned it off and noticed Bluetooth had stopped working 5 minutes later.
The next time I noticed this, I went into Comm Manager and Bluetooth was "ON", but after clicking the right softkey then "Bluetooth (settings)", WM told me that Bluetooth was off. I turned it back on manually and it was working fine. I really have no idea why, as it has been doing this since I got it (1 day ago, using the X1i in Canada).
A bit off-topic, but I've installed S2U2 and had some problems. I checked the official thread, but no resolutions. Just wondering if anyone else has tried it out on their Xperia. It seems to run fine for a little bit, but then doesn't show up at all after it's invoked (it still responds to the 'unlock slide', and the device isn't frozen. It's just missing the GFX).
Not to turn this into a complaint thread, but a 3rd issue I have with the phone (which I DO LOVE so much still), is that upon every boot up, I get a notification that states "[Connection Setup] The operator does not exist in the database. Please contact your operator for the connection settings. Connections Setup will redirect you to the Connections screen."
After I click HIDE (only option), I'm forced over to the Connections cpanel, where I already have an active "ISP Modem" connection that I setup when I first got the phone. Just wondering if anyone has seen this before and whether or not they have a fix.
Other than that, I'm truly in love with the phone, a perfect device for my needs!
zmaster81 said:
i have the same problem...it is anoying because i use a carkit and every 2nd or 3rd time i start the car, the carkit doesn't connect to my X1 because the bluetooth is off again!
Click to expand...
Click to collapse
Me too
I still have this problem. I called SE on 4th and they said they would get back to me in 3-5 days which I questioned at the time. I called them again yesterday as I had heard nothing and they had a record of my name and address but no record of a report being made. I have reported the problem yet again. They said I would get a call back today so I will wait and see.
Wasn´t there a song from the Eurythmics "Sweet Dreams" ? or from Roy Orbison "Dream you".
I will take it back IF you get an answer ...
Claus
stuartforrest said:
I still have this problem. I called SE on 4th and they said they would get back to me in 3-5 days which I questioned at the time. I called them again yesterday as I had heard nothing and they had a record of my name and address but no record of a report being made. I have reported the problem yet again. They said I would get a call back today so I will wait and see.
Click to expand...
Click to collapse
Surprisingly SE just called me back saying they have had quite a few reports of this and they were gathering info so they could pass it through to the developers who are going to release a firmware update. They asked me a few questions about what software version my device had etc.
I urge you if you have this problem to contact them because then it will hurry them along to fix it.
Sony Support - Confirmed Update
Hi all,
Per the above postings I have just contacted Sony Ericsson (UK) support on the following number: 08705 237 237. Support was very helpful and informed me that they were gathering information for new update which should be no promises, released within 2 weeks. They are well aware of two problems. Bluetooth turning off and email/sms alerts not always working. They are looking for any more touble shooting problmes from the X1 community before they close the door developing the new update.
Call now and let's get some of these sorted.
Tom (UK)
ok, so that´s very good and I am taking back my little sarcastic comment
Claus
stuartforrest said:
Surprisingly SE just called me back saying they have had quite a few reports of this and they were gathering info so they could pass it through to the developers who are going to release a firmware update. They asked me a few questions about what software version my device had etc.
I urge you if you have this problem to contact them because then it will hurry them along to fix it.
Click to expand...
Click to collapse
I was as surprised as you were!
I have the same bluetooth problem like you all.
My bluetooth is switched "ON" by default and when I boot up the phone, it is still "ON".
But when I switch the panel, the bluetooth automatically switched "OFF", not sure what is the reason for that.
I tried that but mine stays switched on even if I swap panels. It just seems to turn off randomly.
update
They can add internet explorer mobile 6 to that update as well

Phone getting less reliable with time - Just me?

Just a general question, but as time goes on and more updates / firmwares are released is anyone else finding their phone becoming more and more un-usable?
When I first had mine back in November last year it was perfect... no problems at all.
It's slowly got worse and worse to the point where I now have the following problems...
1) Data connection randomly drops needing a soft-reset. (yesterday I had to reset my phone around 5 times - stupidly annoying)
2) In dark condtions photos randomly turn out with coloured horizontal lines across them
3) Battery meter messes itself up after a soft-reset (combined with the need to keep resetting my phone due to the data connection this is massively annoying)
4) My bluetooth used to work fine - Now it will only work reliably if WiFi is turned off.
5) Volume is stupidly quiet now when playing music through an Aux Input.
6) After a soft-reset sometimes the phone just hangs with a black screen showing the battery meter - battery pull then required.
This is just off the top of my head at the moment. I never used to have problems like this. It seems every time I get an updated firmware I get new problems.
I've tried a hard-reset and this hasn't helped.
I love the WP7 software but this phone is beginning to drive me mad, such a shame since hardware wise it is great. I know i'm not alone with feeling Samsung have an ability to mess up the software side of things. Sadly I guess this means I'll look to Nokia next year when I can upgrade.
It's not just you. I wish more people complained to Samsung though, so that maybe we could see some improvement.
Not very helpful but no problems with mine on Orange UK.
Tone_ said:
Not very helpful but no problems with mine on Orange UK.
Click to expand...
Click to collapse
Nah, It's good to know there are some of us out there with functioning models
Also nice to know you're on Orange UK as i've been offered a warranty replacement for this data connection issue I hadn't yet taken up as i believe it to be software related.
If you're running the latest release of the OS then it may be worth giving it a go.
Freypal said:
4) My bluetooth used to work fine - Now it will only work reliably if WiFi is turned off.
Click to expand...
Click to collapse
This NEVER worked. It's bloody pathetic.
Oooh it's like a game. I had a new problem yesterday. Related to my battery meter woes.
Phone had at least 60% charge, it started to think it had none so wouldn't boot up. Just got stuck in a loop of boot up - instantly power off.
I also had problems with WiFi after mango update but after soft reset everything is working fine except sometimes I can`t connect to an open WiFi network.
Anyone noticed the same problem?
AnnihilatorSC said:
This NEVER worked. It's bloody pathetic.
Click to expand...
Click to collapse
Same for me on this one. I'm on my second Omnia 7, which is about to get sent away to be told it's not fixable and be replaced so I'll be on my third phone
Going to get rid of it as soon as possible and get a Lumia 800.
same here...
Im with T-Mobile UK and i have found the same issue...never thought about it until I read your post though.
I too am finding myself resetting my phone more and more often...also another thing I have found is that it doesn't recognise when to switch to WiFi sometimes instead of 3G...i.e. when 3G is non-existent...very annoying I have to go and turn off the data connection to get it work properly...
i've just made some volume changes and I think it has helped with the headphones although it still isn't great...
I however am scared to return the phone as I dropped it in water and got it out very quickly...so it may have triggered the water seal thingy
Im not due an upgrade until Oct 2012....so I might have to just wait it out :s
I'm having trouble too with a 3 Mobile UK, unbranded latest firmware Omnia7.
Little bit temperamental on rare occasions. Like Freypal data doesn't always want to connect and sometimes it is randomly freezing or only showing the topbar with the battery. Need to pull out the battery to sort it.
On a side note, not connecting to WiFi when in a locked state is really annoying. Have to manually check for emails, WhatsApp etc.
No problems at all for me, only problem i have is Podcaast Pro app is likly to craash now and then, but its the devs fault.
Im having a unlocked, German Omnia 7, 16GB version, flashed to the only local ROM in Sweden from 3 and used with the same operator, and its been great ever since. My problem nowadays is i drop my phone often so when the battery falls out i have to restart, coming from 2-3 Omnia 7 its a lovly life to have it functioning normal, great phone.
Well, im a happy camper, but i noticed Omnia 7 generally working worse over time, mostly the first month is the time frame to discover problems, and if you flash a new rom, this can be the case again, one new month before you feel like tearing our hair, and it´s only connectivity issuess. Changing carrier and ROM fixed everything for me, so no matter how great, the carrier do matter in the choise of a Omnia 7, even if you think you fixed it. Dont know if it appy to you guys, but another Omnia 7 working incridble great here. Glossnas update and all, and it cant be found anymore so...im happy, hope you guys get to be that also.
I'm now on my second Omnia after a warranty replacement for the data connection problem.
New phone -
1) It still loses the data connection, although much less frequently than before.
2) Dark photos i think are now working properly
3) Battery meter still messes up. Must be a fault with the battery itself.
4) Touch wood - Bluetooth now seems ok ...
5) Haven't tried auxiliary volume yet
6) Haven't had a problem with it just displaying the status bar after a soft reset, however if the battery is out for any period of time and i boot the phone up. On the first boot data won't work. I need to soft reset it once for it to initiate.
So in summary - New phone, some old problems fixed. Some new ones. Some the same.

Split Screen view randomly activating

I keep having random split screen activation, as if I were long-pressing the Recents capacitive button... I've had this occur while the phone was laying on my desk/lap/just sitting in the palm of my hand, not touching anything. Thought it was me, just not used to the curved edge, until I put my phone in a case and still have the issue. My girlfriend doesn't have the issue at all with her S7 Edge, both purchased at the AT&T store on the 11th. I also noticed that her speaker bezel at the top of the phone is flush... mine is raised just a hair... anyone else having these issues? I've factory reset, which seems to have reduced the split screen activating, but it is still happening. I've also tried turning off some of the extra gestures and smart settings, but that didn't help either.
This has happened to me rarely, but it has.. also sometimes when scrolling down a webpage, it will randomly select a whole paragraph like i just long pressed the paragraph to copy text.. possible something caused by samsung using their own proprietary digitizer for the first time
Well, glad I'm not the only one. I'm contemplating returning it as defective....
Does your top speaker stick out at all or is it flush with the screen? I'm sure that has nothing to do with it of coarse... just something I noticed when comparing my Edge to the other one we got when upgrading.
nephillim said:
Well, glad I'm not the only one. I'm contemplating returning it as defective....
Does your top speaker stick out at all or is it flush with the screen? I'm sure that has nothing to do with it of coarse... just something I noticed when comparing my Edge to the other one we got when upgrading.
Click to expand...
Click to collapse
Id say it sticks out a few milimeters, not much tho
nephillim said:
I keep having random split screen activation, as if I were long-pressing the Recents capacitive button... I've had this occur while the phone was laying on my desk/lap/just sitting in the palm of my hand, not touching anything. Thought it was me, just not used to the curved edge, until I put my phone in a case and still have the issue. My girlfriend doesn't have the issue at all with her S7 Edge, both purchased at the AT&T store on the 11th. I also noticed that her speaker bezel at the top of the phone is flush... mine is raised just a hair... anyone else having these issues? I've factory reset, which seems to have reduced the split screen activating, but it is still happening. I've also tried turning off some of the extra gestures and smart settings, but that didn't help either.
Click to expand...
Click to collapse
Just downloaded an app from the store called "multi window toggle", works perfectly. No more random split screen. Only problem so far, you have to manually enable it after a restart.
Thanks for the tip! I'll give that toggle app a try and see if it helps!
Honestly, I really wish I could control what apps allow split screen... I think that alone would save me a ton of headache.
experiencing the same thing. hasn't affected my day to day usage in a negative way yet. it's indeed annoying
I really hope this is a software glitch, the thought of paying so much for electronics and having the nagging feeling that the device you got isnt as perfect as others that have been sold just makes me feel uneasy.. i dont want to send it for warranty although from past experience, samsung is very fast and fixing and returning your phone, the longest wait is the two way 2day shipping they provide.. i just want it to be working as intended! Just like you, i feel better that im not the only one, but id feel even better if there were MORE people experiencing this (does that make me a bad person?)
Same issue here
Also happening to me. I know this is the AT&T area, but I have the GS7 from TMobile. So is not just a unique to the AT&T variant. That app that some people has recomended to deactivate the split acreen feature works, but is not a permanent solution. Hope Samsung fix it in a software update... I hope is not a hardware issue.
I went to the T-Mobile store to try to exchange it for another one. Since the issue is hard to prove (it doesn't happen every time), casually, the person that helped me at the store was the manager (who was greeting the customers that came in). After describing the problem to her, she told me that T-Mobile had received an alert in their systems about this issue and that it appears to be a hardware problem. They exchange mine for free even when I had exceeded the 14 day window.
Just got off the phone with samsung and they said, get this, there are no reported issues with this device.. they gave me a ring around, wanted to remotely access my device and couldnt offer a valid reason why they would need to do that.. eventually in the end they refered me to exchange the device at at&t but with "no known issues" and being past the 14 day return time, i have a feeling im in for a huge headache at the at&t store... what a nightmare. Very disappointed in the first samsung phone ive ever purchased.. htc never did me wrong like this...
Sent from my SAMSUNG-SM-G930A using XDA-Developers mobile app
What to do?
Will there be an update to fix this?
I don't know if i should go and exchange my s7 edge. I can't live with this random multi window for over a year.
But if they will fix it in an update, i dont want to send it to repair, in Denmark it will take over 2 weeks before you get a new one.
I Hope they will fix it in an update
Glad this isn't just me, the split screen popup is really starting to bother me. I also have issues when on a WiFi network, tether my car to the phone, then drive away, my WiFi breaks and I have to restart the phone to get data working. I called Rogers, my carrier in Canada, and they are not aware of it being a hardware/Samsung issue. The tech has heard of the split screen issues but said there is no recall on the device yet and it might be fixed with software. Unless anyone can confirm that replacing their device with a new one fixes this, I just might wait a bit.
split screen activating seems to occur most frequently when I first unlock the device. Other times it just activates randomly.
New update?
I just updated my galaxy s7 edge and it seems like most of the problems are gone. The touch sensitivity has been decreased it seems, the split screen has not activated yet.
It also seems like they turned a bit down for the animations.
I live in denmark, so i have the nordic updates.
Will report back here
New update
Hey guys!
Denmark just got a new update for the s7 and s7 edge called: XXU1APD1.
Hat it for 2 days now, and i have no random split screen activations. Other bugs are gone to!
Just had it happen to my AT&T S7. Phone was on my desk and on the home screen when the split screen activated without me pressing anything. Hopefully it gets fixed with the new XXU1APD1 update.
Had the latest software update two days ago for my S7 Edge, XXU1APD1, in the UK.
No more split screen random activations (I used to get it at least once a day often more).
So far so good.
Now if only AT&T would update us.... I'm glad that it appears to be a software glitch... i just about chucked my phone across the parking lot earlier because of that splitscreen crap... was getting ready to call Samsung this afternoon... I can not live with this on a brand new phone...
AT&T.... update your ****!!!!!!!
Ok. AT&T has actually released an update! Guess I jumped the gun fussing, I'm downloading it currently and will report back tomorrow (4/21) if I no longer have splitscreen issues. I really hope this fixes it!

Bluetooth volume issue

I see people saying they have connection issues with Bluetooth and not connecting but my Bluetooth issue is different. I can connect to devices just fine it's just the volume will go up and down on its own when I'm using Bluetooth speakers or headphones. Every few seconds the volume will go low like I'm getting a notification. Then go back up to regular volume. It does it every few seconds no matter what. I have uninstalled just about every app and reset my phone to it still doing the issue. Bluetooth worked fine for me before my phone updated to Android 7.0. But ever since then I have had the issue. I'm currently using the newest update with still the issue. I went to Verizon to see if I could get a replacement and they said I'd have to pay for a new phone or wait for an update to fix it but that was like 5 months ago. Does anyone else have the issue and or know of a way to fix it.
II12yanII said:
I see people saying they have connection issues with Bluetooth and not connecting but my Bluetooth issue is different. I can connect to devices just fine it's just the volume will go up and down on its own when I'm using Bluetooth speakers or headphones. Every few seconds the volume will go low like I'm getting a notification. Then go back up to regular volume. It does it every few seconds no matter what. I have uninstalled just about every app and reset my phone to it still doing the issue. Bluetooth worked fine for me before my phone updated to Android 7.0. But ever since then I have had the issue. I'm currently using the newest update with still the issue. I went to Verizon to see if I could get a replacement and they said I'd have to pay for a new phone or wait for an update to fix it but that was like 5 months ago. Does anyone else have the issue and or know of a way to fix it.
Click to expand...
Click to collapse
In the Moto (Lenovo) forums people are complaining of similar issues. I don't use the bluetooth for listening to anything so I don't have any direct experience. No trouble connecting to fitness stuff. That's all I use bluetooth for.

[Pixel 4] Suddenly no ringing sound, no notification sound, no sound on speakerphone

It started suddenly after a week on the January update, but I downgraded to Dec update and still have the same issues, meaning it's a hardware defect. Already reported this to google. Anyone else?
Had similar issue
I had a similar issue since yesterday. Tried booting into the safe mode to check if any third party app is doing it( If you wanna try that hold the power button then touch and hold the power icon on the screen). If it still stays it is a hardware issue you need to get it repaired. I just gave my phone to Ubreakfixit
Yes it is a hardware issue. Safe mode, factory reset, downgrading the software did not work.
This just happened to me this morning.
what is going on? this literally just happened to me too this morning. I can make calls via whatsapp/facebook etc, but if I try to call anyone it just says "calling" but there's no sound, eventually it cuts off. If someone tries to call me, the phone doesn't ring and I just get the sms saying there's a message in my voicemail. It says I'm on the 4g network, I can send sms messages and wifi works fine. If I have to ship the phone anywhere I'm ****ed, I'll have to buy another phone as a spare :crying:
SmokewiseGanja said:
what is going on? this literally just happened to me too this morning. I can make calls via whatsapp/facebook etc, but if I try to call anyone it just says "calling" but there's no sound, eventually it cuts off. If someone tries to call me, the phone doesn't ring and I just get the sms saying there's a message in my voicemail. It says I'm on the 4g network, I can send sms messages and wifi works fine. If I have to ship the phone anywhere I'm ****ed, I'll have to buy another phone as a spare :crying:
Click to expand...
Click to collapse
It appears the bottom speaker just burnt out. Hundreds of other people have the same issue across all pixel models.
backslashV said:
It appears the bottom speaker just burnt out. Hundreds of other people have the same issue across all pixel models.
Click to expand...
Click to collapse
Looks like I'm one of the lucky ones. I had to go out and soon as I got to the next town a call came in, so I tested making more calls and it worked fine there. Upon returning home the issue returned. I figured it's gotta mean something is up with my provider or the nearby antenna so asked a few friends who live near me and a neighbour. Turns out they all have the same issue. I'll have to wait it out now and see if they fix it. The wierd part is 4g data and sms work fine and I've still got full signal strength or I'd have assumed that right away.
SmokewiseGanja said:
Looks like I'm one of the lucky ones. I had to go out and soon as I got to the next town a call came in, so I tested making more calls and it worked fine there. Upon returning home the issue returned. I figured it's gotta mean something is up with my provider or the nearby antenna so asked a few friends who live near me and a neighbour. Turns out they all have the same issue. I'll have to wait it out now and see if they fix it. The wierd part is 4g data and sms work fine and I've still got full signal strength or I'd have assumed that right away.
Click to expand...
Click to collapse
That sounds more plausible than hundreds of Pixels bottom speaker burning out all of a sudden. When the call supposedly comes in does it show on the screen or just go directly to voicemail? That would be the initial test of the speaker. Does it play music, can you hear notifications? Every once in a while that happens to me and then I just try again a mile or so down the road and it connects fine. If you have wifi calling you can try that too.
bobby janow said:
That sounds more plausible than hundreds of Pixels bottom speaker burning out all of a sudden. When the call supposedly comes in does it show on the screen or just go directly to voicemail? That would be the initial test of the speaker. Does it play music, can you hear notifications? Every once in a while that happens to me and then I just try again a mile or so down the road and it connects fine. If you have wifi calling you can try that too.
Click to expand...
Click to collapse
No, it was the service provider in the end. My whole town had the issue for a couple days. The company (movistar) have fixed it now so I can make calls and recieve them no problem. To say I was relieved is an understatement.
Bottom speaker broke out of nothing
I guess I'm really unlucky, me and my girlfriend got two pixel 4 in black Friday and both of the phones had the same issue, it started having a crackling sound for a few seconds and then the bottom speaker completely died while in a speakerphone call tried a factory reset with no luck, no sounds comes out, my girlfriend had the phone only for a few weeks when that happened, and in my phone happened last week, now we have to figure how to ship the phone back to the US and try to get a refund, since if it breaks again it would be close to impossible for us to ship it back again
backslashV said:
It started suddenly after a week on the January update, but I downgraded to Dec update and still have the same issues, meaning it's a hardware defect. Already reported this to google. Anyone else?
Click to expand...
Click to collapse
Hello everyone
I own a pixel 4 and it has a constant problem.
after operating normally, suddenly for no apparent reason it loses all sounds and vibrations.
also it is not possible to make calls and freezes in various system applications.
sometimes this is solved with a simple restart of the phone, other times a factory reset is necessary and lately it is required to unlock the boot loader to reinstall the factory image and test with which security patch recovers all its functions and returns to function normally.
It started suddenly after a week on the January update
What would be the cause of this failure in the phone?
At first I reported the problem to google and they indicated the same to most of you; restarting the phone or factory reset and how the method worked no longer insisted.
after the February update its operation was normalized, but with the arrival of the May update the same problem returned.
I had to downgrade to the April update, then to the March update and after several attempts it worked again, but a few days later the problem returns and I have to repeat the process.
What arguments should i use to convince google to change the phone or return my money?
I never rooted
Buy the unlocked phone at BHphoto on Black Friday
model G020I
I live in Peru
NOTE: I do not speak English and use the translator.
sorry
I'm on latest Android 11 DP and I noticed that this release removed a lot of bass from the speaker. I think to prevent the clipping and damage of the speaker.
SmokewiseGanja said:
what is going on? this literally just happened to me too this morning. I can make calls via whatsapp/facebook etc, but if I try to call anyone it just says "calling" but there's no sound, eventually it cuts off. If someone tries to call me, the phone doesn't ring and I just get the sms saying there's a message in my voicemail. It says I'm on the 4g network, I can send sms messages and wifi works fine. If I have to ship the phone anywhere I'm ****ed, I'll have to buy another phone as a spare :crying:
Click to expand...
Click to collapse
Is your "Do not disturb" mode turned on by chance.
Sorry if this is a stupid suggestion.

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