Database Users

Updates - Can't Sync with Samsung Account

I have searched through the sections but couldn't find exactly what I was looking for so hopefully someone can help me out.
When I check for updates under Settings>About tablet and try to sign in with my samsung account (created on samsung's website) it says invalid ID or password. I know it is correct however since I have verified it three times. On the off chance it was linked to samfirmware.com I setup an account there too, but same thing. Am I missing something?
Thanks in advance.

you are NOT alone.
spongers said:
I have searched through the sections but couldn't find exactly what I was looking for so hopefully someone can help me out.
When I check for updates under Settings>About tablet and try to sign in with my samsung account (created on samsung's website) it says invalid ID or password. I know it is correct however since I have verified it three times. On the off chance it was linked to samfirmware.com I setup an account there too, but same thing. Am I missing something?
Thanks in advance.
Click to expand...
Click to collapse
Right after I noticed on these forums that one need to be signed into a Samsung account in order to get an ota update, I tried to sign in with my existing Samsung account - could not, wrong password.
I tried to create another Samsung account online, and I get errors ' a problem occurred'.
I even tried to use a non existing gmail account, same problem.
Then I spend about two hours on the phone (its not a cell phone, you will probably end up at laptops - but Samsung support is so ****edup, that one knows whats going on. One guy told me to create a brand new gmail account and use that userid to login. Another said I should create a new samsung.com account and use that....no luck.
When I was promised to be called back 24-48hours after open the issue and no call after 72 hours, I called them. Their response was that someone will call me when they have a solution.
Probably think I am stupid and cannot type.
**** SAMSUNG support.
Maybe I would suggest we all open issues with them, regarding this **** support. That is all we can do - maybe a lawsuit because they are selling something that is not working as advertized....
Numbers count! Please open an issue with Samsung.

Your not missing a thing, I received my wifi Gtab 10.1 couple days ago did the same thing and nothing, first it said processing failed then it said wrong password, did the same, logged in on line to the samsung website that was fine. I Called Samy tech support up and they said they are working on linking the accounts together "I take that to mean its a system wide problem" the rep said i can sign up with a diff email. Well i did that too a got the same results. Im guessing they are having some issues with that update sign in/sign up server.
Ill call again tomorrow and see why i cant sign up at all.

samsung support known for a horrible service but i love their products. as long as you are sticking here at the forum you are good. mine too and i dont want to spend more time logging-in. just go to development section and you are good to go!

It's a known issue, but try again. It took a few times for it to go through, but I am now synced. Of course, there aren't any updates available, so it isn't a pressing issue right now

Kevin Gossett said:
It's a known issue, but try again. It took a few times for it to go through, but I am now synced. Of course, there aren't any updates available, so it isn't a pressing issue right now
Click to expand...
Click to collapse
did you eventually use your login info from the Samsung.com site?

Maybe I am missing something really obvious ... but my Samsung Account shows as not sync'ed but I cant find where I can try reentering my username & password for it. When I go into the "Samsung Account" heading in "Accounts & Sync" there are no menu options at all. Am I looking in the wrong place?
EDIT:
Hmmm ... rebooted and now there is a message saying that "Samsung account" has to force close. Lovely.

i didn't use the same login as the website, I used the same login as my Gmail for the Tab, but I think you can use whatever email/password you want.
To access the login screen, go to Settings/About Tablet/System Updates

For whatever reason, trying to get the acct set up on the tab doesn't seem to work for anybody the first time. So, remember the first email and password you used, and do this:
clear data and cache, and force close these 2 apps:
Samsung account
Samsung apps
launch Samsung apps, and agree to the terms
try to sign in to your samsung account with the first email and pass that you used
It worked for me.

mrsbelpit said:
For whatever reason, trying to get the acct set up on the tab doesn't seem to work for anybody the first time. So, remember the first email and password you used, and do this:
clear data and cache, and force close these 2 apps:
Samsung account
Samsung apps
launch Samsung apps, and agree to the terms
try to sign in to your samsung account with the first email and pass that you used
It worked for me.
Click to expand...
Click to collapse
Clear data and cache? Do you mean from CWR or somewhere else?

Sorry, from manage apps, clear the data and cache from those 2 apps.
ETA: this only lets you create the account so you can manually check for updates, it does not solve the sync issue.

spongers said:
Clear data and cache? Do you mean from CWR or somewhere else?
Click to expand...
Click to collapse
Settings>Applications>Manage Applications
Select the "All" tab, scroll through to find the app, select it, clear data and cache

You can also manage apps by opening the app drawer, and dragging the icon to the little "i" in the top right corner.

mrsbelpit said:
Sorry, from manage apps, clear the data and cache from those 2 apps.
ETA: this only lets you create the account so you can manually check for updates, it does not solve the sync issue.
Click to expand...
Click to collapse
OK, that sort of helped. Went through all of that but when I sign in it says bad password(verified through last pass login I am entering it correctly), and when I try to create account from that page it says account already exists. Frustrating!
Sent from my GT-P7510 using XDA Premium App

Same question......
spongers said:
Clear data and cache? Do you mean from CWR or somewhere else?
Click to expand...
Click to collapse
When my attempt failed for loggin in from 'settings', 'about', 'software update', these two app's (samsung apps & Samsung account) data and cache are still empty - there is nothing to clear.
I cannot see that it will work either with the CWM data/cache clear, as I did the new UI ROM install, cleared my data and cache in CWM before I did the ROM install and afterwards I still got the same errors trying to login to the Samsung account.
I think you were just one of the lucky one's to sign into samsung account.
Did you use your same account-name & password as your samsung.com info?
Have you EVER logged into the samsung.com account (maybe registered your device online), before trying to connect from the tab10.1 to samsung account?
I think these are all important questions that we need valid answers for, before we can determine the say to proceed with this account login.
Thanks
Edit:
Kevin Gossett said:
Settings>Applications>Manage Applications
Select the "All" tab, scroll through to find the app, select it, clear data and cache
Click to expand...
Click to collapse
Sorry - saw your post. But as I said these two app's data and cache were empty for me, so that does not do it either.

I haven't registered my device on the website.
If you get the "username/password already exists" error, I believe you are registered, there is just a bug with the server. Wait a few hours, another day maybe, and try it again

If you're still having problems, please look at this thread, hopefully there's some useful info that can help you clear it up
http://forums.androidcentral.com/samsung-galaxy-tab-10-inch/94690-problem-update-check-sign.html

Solution found......
See this :
It works for me - confirmed.

Solved
If you're getting the "processing failed" message when logging in to do the updates, then here's your solution:
Instead of typing in your login information for the "Update" action, go back to "Accounts & sync" menu, then "Add Account", select "Samsung account", and fill in your samsung login information there.
If you have any trouble with your login (such as it rejecting your correct password), go to samsungdive.com and create or update your login information there. Simply changing your password to something different appears to somtimes help.
Once your login information is entered into the "Accounts & sync" area, you should be able to access the update feature without providing any further credentials.

samsung accounts too quirky
i have an account i have been using then updated to ICS.
galaxy s2. then tells me I cant log in with my .com domain in Turkey.
blah blah blah.
using the phone and samsung instructions it says log in under another address.
okay but there is no way of changing the log in on the phone which steadfastly keeps the old gmail address as my log in.
solution I uninstalled samsung apps and samsung account and sent an email to samsung explaining why.
told them when they get their s*** together then i might reinstall.
otherwise no advertising dollars for you samsung and google.
best to give consumers what they want.. a fully functioning OS and proggie.
I can do without samsung app but they cant do without us.
might take a year. suddenly kies for ubuntu.
email addresses that work in all countries.
WTF

Update- Can't Sync with Samsung Account/Incorrect Password/Account already exists

Everyone who's eager for the 3.2 release tried updating their tablet using the built in option however came across various issues.
I tried signing in but kept getting the same "wrong password" error and then even tried creating a new account using a different email and was unable to.
When I called Samsung the only thing the tech advised me to do was to perform a factory reset which I'm sure everyone knows is most electronic companies "cure for all things" and I hate performing it.
I refused to go this route and stood my ground with the tech. The only resolution he provided was for a hard reset but I refused. If a website is telling me that the password is incorrect surely there must be a way to reset it!
He kept putting me on hold but finally provided me with this website which should solve any and all "wrong password" issues
http://www.samsungdive.com
If you go there and perform a password reset or create a new account the account should allow you to sync.
Once on the website click on Log In and it will provide with options to reset or create a new account!
Good luck guys and if this works for you please "thank"

I was able to use this website to fix the samsung account on my SGT. It still says "sync is off" in the account tab for my samsung account, but maybe thats by design? Either way thanks for the site

You need to exit out of that and go into apps. Hit Samsung apps and go through that apps setup process. Then you should be able to do your sync through the samsung sync sign in.

This does seems to work. I confirmed it.
I also received the same link in an email a few days ago - but I guess their website was not working, because it still failed for me. I responded to that email and **** all over Samsung's ****ty support. I guessed they somehow listenend.
Anyway - this is Working!!!!. Login to this website, reset your samsung.com account's password. It will send you an email, confirm that and change your new password. Then use these exact credentials to logon on the GT 10.1. But First, clear the cache of Samsung Apps and Samsung Account.
guys, this is NOT Samsung apps (as stated in the previous two posts!!!!!!) you need to login to, but login by creating another Samsung account under settings, accounts...., with those credentials.

Thanks, got it working. I didn't even know we had to put our Samsung account on to the tablet.

Didn't workm Screw Samsung
Alas none of these worked for me. I even closed the samsung account and started a new one and this thing did not work . Just the same ... I won't ever purchase a samsung mobile device after this... I mean i got burned with the galaxy tab 7 taking so long to get updated then it was the galaxy S phones now this... I am done..... Sorry Samsung you just lost a customer. These quirks are unacceptable esepcially seeing how much we pay for these devices.... Straight to Ebay this tablet is going. I will just hold off until sometime after Christmas... by then a better tablet by a better company that cares about its US Customers will surface. So if anyone wants to buy a 32GB Metallc Galaxy Tab 10.1 with the book case and the USB dongle. Hit me up. Samsung I am done.!!!!
Nice Tablet but crummy support and in this day and age to have such a stupid quirk with a website....

im sorry your having those issues dude, mine is running perfectly and today miraculously it took my samsung accounta nd logged me in after having made so many unsuccessful attempts.

I don't have this elusive "Samsung Apps", I'm rooted can I download it somewhere? Thanks.
Sent from my GT-P7510 using XDA Premium App

My Tab's Samsung Account isn't sync'd, and I have never signed into Samsung Apps and have downloaded a few things. I didn't even know you were required to, because I never did.
I checked for updates and it says there isn't one available, but am wondering if it is working correctly or not.

I have the Samsung Apps app and it works, but under accounts it shows that Samsung account is not syncing and no option to enable sync. I went to Samsungdive.com and I was able to log into my account there. There are no settings in the samsung apps app.
So what is the deal with samsung sync? Are you instructions for getting that working? I am a bit confused. Thanks

So should this Samsung account thing be syncing? Mine isn't and i even tried the factory reset, still says "Sync is OFF" Anyone got any help.

I recently changed my password for my samsung account now i cant even connect to samsung account keep getting wrong password very very frustrating!

I tried going to samsungdive, it won't even recognize my samsung account. i cant make a new one with any of the 3 emails I have, I cant sign in with any of them either, only on samsung.com
I tried recovering a password and it even says my email doesn't exist in their system....garbage. then I try to make a new account and it says to enter a valid email.... what the phuckkkkkkkkkkkk

I really don't understand this samsung account sync, I created an account when I first started tab, able to login to samsungdive.com but my tab shows that it is not syncing in the accounts/sync options.
Every few times at startup I get a FC with the samsung account.
WTF

This sucks.
I'm guessing what I'm about to detail is the same as everyone else:
1: On first boot of my pre-touchwiz GT10.1, I created some sort of Samsung account.
2: Every boot since then prompted me with two force close messages, both being some sort of Samsung process, blah, blah, blah.
3: Today, I get the touchwiz update, it installs.
4: I can log into Samsung Dive website with my established Samsung account no problem, and it knows I have a GT10.1. But it can't do anything with it, saying I have to enable Google Location Services, and Remote Control.
5. I go into settings on the GT10.1, Google Location Services is already enabled, Remote Control is not. I attempt to enable it, but get a prompt for a password with a blank ID. It will not take my KNOWN Samsung Account password. I can't delete it and create a new one without doing a factory reset.
Is there a solution to this pile of horsecrap yet??

I also can't login when attempting to update. I don't have an account specifically on my GT for samsung, but did register on line when I purchased it. Is this a common problem? Perhaps we were supposed to create the samsung account using the accounts option in settings.
BTW, my error is incorrect password even though I can login to the website. I can see my registration info

88EVGAFTW said:
I tried going to samsungdive, it won't even recognize my samsung account. i cant make a new one with any of the 3 emails I have, I cant sign in with any of them either, only on samsung.com
I tried recovering a password and it even says my email doesn't exist in their system....garbage. then I try to make a new account and it says to enter a valid email.... what the phuckkkkkkkkkkkk
Click to expand...
Click to collapse
My Tab is on TW, but my brother is having the exact same issue on his Tab as you.
Has anybody ran into this problem?

Made2Last said:
My Tab is on TW, but my brother is having the exact same issue on his Tab as you.
Has anybody ran into this problem?
Click to expand...
Click to collapse
I have similar problem; I set up and registered my 10.1 and can access it at Samsung.com "My Account". I was told to set up recovery etc at samsungdive.com and could not sign in and was told that I had to create a new account there using a different email (Dumb), I did and can sign in but can't do anything else? I am waiting for an answer from tech via email. Even on the samsungdive page it says one account works for all?
Also on 10.1 under Settings:Location & security:find my mobile;remote controls if I check that box it has my correct account email but won't accept my password? This was when I first called tech and they told me to use samsung dive. Somewhere Samsung doesn't have their act together.

(oops, redundant info).
Sent from my GT-P7510 using Tapatalk

bobng said:
Somewhere Samsung doesn't have their act together.
Click to expand...
Click to collapse
QFT.
If they respond to you with a fix, let me know here please!
Sent from my MB860 using XDA Premium App

[Q] Android Device Manager

I left my Nexus 7 in the airport. Once I discovered I left it I changed my Google password.
I have been checking the Android Device Manager daily to see if it registers on the service. It has not. Today when I checked ADM it is not listed as an option to search for anymore.
I went to Google Play and it is still listed there as one of my devices.
Does this mean that someone has logged on to a different google account with it. Is there someway I can still track it?
Thanks for any info.
Jason

More info from Google on ADM. Once someone logs out of a Google account on your device it is not able to be found again within Google's systems. This is complete BS but it's their position.
"Thank you for contacting Google Play Support.
Unfortunately the only way to see the device ID is to look in our systems by using a Google account. If we do not have the Google account unfortunately we cannot see that the device has been used or who has it. I do apologize for any inconvenience this may cause.
If there is any further questions or issues that I can help with feel free to respond to this e-mail or contacting us at support.google.com"

Capt-Capsaicin said:
I left my Nexus 7 in the airport. Once I discovered I left it I changed my Google password.
I have been checking the Android Device Manager daily to see if it registers on the service. It has not. Today when I checked ADM it is not listed as an option to search for anymore.
I went to Google Play and it is still listed there as one of my devices.
Does this mean that someone has logged on to a different google account with it. Is there someway I can still track it?
Thanks for any info.
Jason
Click to expand...
Click to collapse
I think so.... You can manage your accounts in the Settings... Think that someone has turned off WiFi or (if you have) 3G and then deleted your account and registered with his or completely wiped your N7. Tracking could be difficult if no software is installed like AVG Anit Virus that had a tracking option. But if he has wiped your N7 to factory reset I don't see a chance to get it back....

Thread to be deleted

Thread to be deleted

Payette1996 said:
I've made in-app purchases but I can't find a restore purchases button so how can I get back what I payed for (I've done a factory reset that's why I've lost all data/purchases)?
Click to expand...
Click to collapse
Your title is misleading! This is not a scam as you've indicated but a user error due to you resetting the device. You have done a factory reset on the device thereby clearing all the cache and resetting the Google Play Store App. To restore, it should be straight forward but if not, there's a glitch which should easily be resolved. If you still have issues after following these steps, let us know and we'll assist where possible:
Can't find previously purchased or downloaded apps
If you can't find an app on your My Apps page that you previously purchased, or you're being asked to purchase an app that you already bought on Google Play, make sure that you're signed in to the same account as the one you used when making your purchase.
Check which account you're signed in to when using your mobile device
Open the Google Play Store Google Play Store app.
Touch Menu > Settings (depending on your device, your Menu icon may look different.
Locate the account listed under Account.
To change which account you’re using, touch the Account field to use or add a different account.
Check which account you're signed in to when using your computer
Visit play.google.com. - link: https://play.google.com/apps
If you’re already signed in to a Google Account, your email address is displayed near the top of the screen.
If you aren’t signed in to a Google Account, a Sign in button is displayed.
To change which account you’re using, click your email address or the Sign in button to use or add a different account.
While purchases can’t be transferred between Google Accounts, you can install apps that were purchased using a different account by signing in to your Google Play Store app using the associated account, then reinstalling the apps on your device.

I mean restore purchases made inside the apps not from the Playstore.

Payette1996 said:
I mean restore purchases made inside the apps not from the Playstore.
Click to expand...
Click to collapse
If you have completed an in-app purchase, this information should still be listed under the "My App" section in the Google Play Store as a subscription. You should be able to restore this but if not, you must contact the application vendor and advise you did a factory reset which wiped out your in-app purchases. I'm assuming they would be able to run some type of API to restore the in-app purchases but cannot comment since I have yet to encounter this problem myself.
Hope this helps!

cellrama said:
If you have completed an in-app purchase, this information should still be listed under the "My App" section in the Google Play Store as a subscription. You should be able to restore this but if not, you must contact the application vendor and advise you did a factory reset which wiped out your in-app purchases. I'm assuming they would be able to run some type of API to restore the in-app purchases but cannot comment since I have yet to encounter this problem myself.
Hope this helps!
Click to expand...
Click to collapse
Thanks for helping out I'll see if this fixes the issue!

[Q] Need help figuring out issue with Google Play store

So this has been happening for some time now and I thought I should just leave it...it might resolve itself but that isn't the case. I have 2 google accounts hooked up, my main account that I use for everything and a second account, which I had before that has my purchasing funds from gift cards last year (this is before I got my main account now). The apps bought under the secondary account won't update when I'm updating my apps and gives me 403 error. Sometimes my only solution is to uninstall the app and install it again but that in itself gives me the same error a few times until it works. I make sure to switch accounts in the play store before updating to make sure the store recognizes I'm on the account I made the purchases with but still throws me the error. Could someone please help me understand what's going on with this problem? Thank you!

kevinsturf said:
So this has been happening for some time now and I thought I should just leave it...it might resolve itself but that isn't the case. I have 2 google accounts hooked up, my main account that I use for everything and a second account, which I had before that has my purchasing funds from gift cards last year (this is before I got my main account now). The apps bought under the secondary account won't update when I'm updating my apps and gives me 403 error. Sometimes my only solution is to uninstall the app and install it again but that in itself gives me the same error a few times until it works. I make sure to switch accounts in the play store before updating to make sure the store recognizes I'm on the account I made the purchases with but still throws me the error. Could someone please help me understand what's going on with this problem? Thank you!
Click to expand...
Click to collapse
I have the same issues, with my 2 accounts. I had a google apps name for the longest, but have since changed to a gmail account.
I just have to go back and forth.
Would LOVE for google to let me transfer those purchases.