Anyone else having this problem? can't call while this is going on, changing network to GSM ONLY kind-of fixed it but now i'm stuck without 3G& i dont even use Data on my phone plan, so anyone having these problems should go about setting it to gsm only.
just got the phone yesterday and updated it to the P beta. everything works amazingly well for a beta in my opinion, BUT i cant receive calls. outgoing calls, texts, web and apps are just fine.
spent almost 2 hours at tmobile flipping all the settings around and no luck. any ideas would be appreciated.
Same issue here bro...Incoming don't ring but I get voicemail notifications.... Really annoying, even if it is a DP.
Turns out the beta doesn't play well with the essential LTE. Switch to 3g and calls will come through. Hopefully it doesn't take long to find a work around for it
I believe the people having this issue have volte enabled...try and disable volte (it's broken anyway and more than likely why calls won't ring through) and see if that works
Got same issue... My experience was that I could solve the problem with reboot.
Issue came after playing on settings for mobile network.
Is meaning, when you do this you have to reboot afterwards otherwise you can't receive calls
Try it.
vergilbt said:
Got same issue... My experience was that I could solve the problem with reboot.
Issue came after playing on settings for mobile network.
Is meaning, when you do this you have to reboot afterwards otherwise you can't receive calls
Try it.
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Click to collapse
Tried rebooting multiple times while changing settings around. The only way I can get the calls to come through is by going without LTE completely.
knotjeff said:
Tried rebooting multiple times while changing settings around. The only way I can get the calls to come through is by going without LTE completely.
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Settings/network settings/mobile network/advanced/enhanced LTE?
I had the same issue and to fix mine I just enabled Wifi Calling.
When on wifi I didn't get a call, just missed call notification. After enabling wifi calling, it comes through without issue.
I tested calling off wifi and on wifi and all calls come through good now.
This could be similar, so you guys might want to look at that also.
Good luck!
Heard from a few that this was solved by going into phone app settings -> calls -> calling accounts, then turning on "receive incoming calls". Seems it's disabled to save battery? Can't confirm as I just flashed to try it out and then went back to 8.1 because I like themes too much. Lol.
I'm on Sprint and was never able to make or receive calls regardless of Network settings in the easily accessible options menu.
The following fixed my issue. You can access this menu without downloading an app but I forget how so it's easier to just download the free app https://play.google.com/store/apps/details?id=com.xsquarestudio.forcelte
I had my network mode set to LTE/CDMA when first using this app, and somewhere in the middle I changed it to CDMA but I'm not sure how much that impacted the actual fix.
These were my steps. I'm not responsible for any damage this may cause to your device as I'm not sure if messing with these settings is foolproof or not.
First, opened previously linked app "Force LTE" then under "Set Preferred Network Type" I changed to CDMA only. Enabled/disabled airplane mode. This seemed to do nothing as LTE was still showing in statusbar.
I then chose CDMA auto (PRL), airplane mode on/off, didn't seem to do much either. LTE still showed in statusbar and couldn't make calls. Also "Voice Network Type" showed "Emergency Calls only" inside the app.
I then chose the 3 dot menu and chose "select radio band". I changed that to United States, without resolving problem. Then selected "Cellular 800" and this may have solved the problem, but I continued on and selected PCS, fiddled with some settings in Phones settings menu. Was finally able to receive calls and my signal indicator showed 3G. In app Voice Network Type was listed as 1xRtt. I decided to select radio band once more and chose Class 10.
Calls were still functioning fine. So I went into Main settings menu and changed mobile network from CDMA to LTE/CDMA. LTE kicked in and calls still work!
Again, these settings may only work for Sprint hence the PCS Network option, and I believe Sprint may utilize the 800mhz frequency. The app might show you different options depending on your carrier. I don't know.
Anyway, fully functioning! Woohoo!!
Forgetfull said:
Settings/network settings/mobile network/advanced/enhanced LTE?
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Click to collapse
I don't have anything in my settings that says "enhanced LTE" .
Tried using the 4g/LTE and the LTE only options. Neither would let calls through.
I have this problem using the Essential PH-1 with Android 9 Pie in South Korea on the KT network. It should be fully compatible, according to radio specifications, however it only works when I change the following setting:
Settings | Network & Internet | Mobile network | Advanced | Preferred network type | 3G
This is not ideal, since it makes the Internet slow, but at least I can make/receive voice calls. I submitted a support ticket to Essential requesting their official help (I'm well within warranty).
I had the same issue when I use my Att prepaid plan. The problem is caused by wrong network type, you can send text and browse internet, because they use the different channel. My PH-1 wrongly recognized the sim as CDMA/LTE mode, just switch it to 4G/LTE, it will be work. Go to Settings, then search "wi-fi calling", point "advanced" then you can see an opinion "Preferred network type" if you are ATT or T-mobile user, and your preferred network type is "LTE/CDMA“ then your phone cannot make call. Switch it to "4G/LTE", you phone will be work. BTW, Verzion uses CDMA, so if you are Verzion user, CDMA/LTE will work for you phone.
Just acquired an Essential Phone. Had a LG G5 (H830) and now I own a PH-1. Well every time I want to use the Video Calling feature the call drops. I get the LTE+ icon with full bar on the status bar, however once in a while the signal appears to become weak. I have both the "Enhanced 4G LTE Mode" and "Carrier video calling" turned on. It used to work with the LG G5 but now it's just frustrating not to be able to use this feature anymore. Anyone else having this problem? PH-1 is running Android 9. Am I missing anything?
I contacted the Essential support team to which they replied the following:
"If you are accessing Video Calling through the dialer, this would be an advanced carrier service and your carrier would be the best point of contact for troubleshooting if it is not working correctly.
Other than the toggle for enabling this feature (under Settings > Network & Internet > Mobile Network > Advanced >Carrier Video Calling) there are no other settings that would control this feature, and the routing for the data traffic is handled by the carrier.
From the help page for this service on T-Mobile and MetroPCS, they both list that Voice over LTE (VoLTE or Enhanced 4G LTE Mode) needs to be enabled if you are connected to LTE, and Wi-Fi Calling needs to be enabled if connected to WiFi. Both of the settings are also found under the Mobile Network > Advanced link provided above in Settings, so that might be a quick thing to check.
It is also possible that basic troubleshooting for cellular connections might help with the issue that you have noticed. Sometimes just rebooting can help fix odd network issues as you grab a fresh connection with the network, and we also have the option of resetting your network settings. This will restore all network settings to factory defaults, and might correct what you have noticed."
Thanks for your help guys
I can't seem to find any settings in the call settings or settings,I just want to verify it's actually on. Does anyone know how to turn it on and turn it off?
aaronc_98 said:
I can't seem to find any settings in the call settings or settings,I just want to verify it's actually on. Does anyone know how to turn it on and turn it off?
Click to expand...
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In setting under Networks is Voice Networks..VoLTE toggle is there
unxguyjr said:
In setting under Networks is Voice Networks..VoLTE toggle is there
Click to expand...
Click to collapse
Are you on the T-Mobile version? Because I don't see a voice networks option at all under mobile networks in setting s
aaronc_98 said:
I can't seem to find any settings in the call settings or settings,I just want to verify it's actually on. Does anyone know how to turn it on and turn it off?
Click to expand...
Click to collapse
i dont have the volte option under network settings either but it is working. i think the option is automatically enabled based on your sim card settings. i am on verizon.
There's no VoLTE toggle anymore. You're forced to use VoLTE on tmobile. Testing it is easy... just make a call. VoLTE means voice over LTE. If VoLTE was unavailable you'd be unable to make, or receive calls. The handshake would fail.
With 2G/3G towers being converted it sorta makes sense to prevent 2G/3G calls.
I have this issue that when I receive a call, all I hear from the other side is like a chirping distorted noise. This only occurs with the stock dialer app. Also, it's happened in differing custom ROMs (AICP 17.1, and now CrDroid). Apparently the only quick fix is to disable wifi calling and VOLTE, which I did and it did help. Is there a way for me to get rid of the chirping noises while keeping VOLTE and wifi calling enabled? Any insight is greatly appreciated.
Edit: so what did work for me was switching the network type to LTE/WCDMA/GSM under mobile network settings. Make sure to check your device and the compatible network bands to set this accordingly. Leaving this here in case other people with other devices have such a similar issue.