Just acquired an Essential Phone. Had a LG G5 (H830) and now I own a PH-1. Well every time I want to use the Video Calling feature the call drops. I get the LTE+ icon with full bar on the status bar, however once in a while the signal appears to become weak. I have both the "Enhanced 4G LTE Mode" and "Carrier video calling" turned on. It used to work with the LG G5 but now it's just frustrating not to be able to use this feature anymore. Anyone else having this problem? PH-1 is running Android 9. Am I missing anything?
I contacted the Essential support team to which they replied the following:
"If you are accessing Video Calling through the dialer, this would be an advanced carrier service and your carrier would be the best point of contact for troubleshooting if it is not working correctly.
Other than the toggle for enabling this feature (under Settings > Network & Internet > Mobile Network > Advanced >Carrier Video Calling) there are no other settings that would control this feature, and the routing for the data traffic is handled by the carrier.
From the help page for this service on T-Mobile and MetroPCS, they both list that Voice over LTE (VoLTE or Enhanced 4G LTE Mode) needs to be enabled if you are connected to LTE, and Wi-Fi Calling needs to be enabled if connected to WiFi. Both of the settings are also found under the Mobile Network > Advanced link provided above in Settings, so that might be a quick thing to check.
It is also possible that basic troubleshooting for cellular connections might help with the issue that you have noticed. Sometimes just rebooting can help fix odd network issues as you grab a fresh connection with the network, and we also have the option of resetting your network settings. This will restore all network settings to factory defaults, and might correct what you have noticed."
Thanks for your help guys
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Hello AndroFrieds!
I have serious problem with my HTC HERO. I tried to find solution in yours IRC chat, but no one responded even on my side. So - I come here.
Well. Like month ago I installed new ROM, flashed, installed with zip file. Almost everything as written in tutorials. Only thing, like man with balls, I didn't done any backups.
At the moment I'm using MoDaCo 3.2. Also I purchased unlock code, and unlocked my phone.
Calling, sending sms, receiving calls and sms, using wlan, 99.89% apps - working well. But today I hit serious problem.
I have 3G internet connection available trough offer of my provider. I don't know, how to explain it, but probably, you know.
And right now - step by step. I got my settings, went to Settings > Wireless controls > Mobile network settings > Access Point Names, and inserted those inside. Any other options I left untouched, and I saw after few seconds on Connection status H icon with flashing bullets, which means "HSPA in use".
I went to my favorite browser (Dolphin), and tried to open any page. But loading bar got stocked, and nothing loaded. Funny things - I started to receive Twitter updates from Twitdroid. This means, that internet is working.
Unfortunately, I realized, that in Signal Strength icon place should be Roaming with R icon, not just those 5 bars.
I tried to find out, whats happening. I went to Settings > About Phone > Status, and there is written: Network: 3G LMT, Signal strength: -89dBm 12 asu, Mobile network type: HSDPA, Service state: In service, Roaming: Not roaming, Mobile network state: Connected.
As bolded text says - Not roaming. Then I went again to Settings > Wireless controls > Mobile network settings, to check for status there. And There is written: Data roaming: Automatic.
And this means, that roaming should start without any permissions, but my Hero don't understands it.
And after this detailed story, i have questions:
* Does anybody got this problem too?
* Is there any problem solutions?
I would be very happy, if anybody have solution for this.
Thank you!
So I've confirmed today that there is in fact an LTE issue with the Galaxy S4 Google Play Edition, and thankfully, it's software based. Hopefully, Google and/or Samsung implement a fix in short order. In the meantime, here's the cause (so that you can prevent the issue), and here's the workaround (so that you can correct the issue if you're affected).
Background:
Comparing the Google Play Edition to the Touchwiz Edition, there is a setting that is slightly different on both phones. If you go to Settings --> Wireless & Networks --> More --> Mobile Networks --> , you will see a setting; either "Use only 2G networks/saves battery (GPE)," or "Network Mode (TW)."
The Network Mode on Touchwiz allows you to toggle between available network modes based on carrier, usually 3 individual settings and a full Automatic setting. The 2G Networks setting on the Google Play Edition is the cause for concern here. It's directly ported from the Nexus 4, and here's where the problem lies.
Cause:
While both devices have numerous hidden network modes, the toggle only allows for you to switch between two modes; GSM Only, and WCDMA Preferred. GSM Only occurs when the box is ticked. This sets you on Edge-only for battery savings. WCDMA preferred tells the phone to look for GSM/UMTS (Edge/3G/H), but to prefer the latter if both are available, even if the latter has a weaker signal. Did you see LTE in the equation? If you noticed that it's absent, here's why.
The S4 has an additional mode; LTE/GSM (Auto PERL). This sells the phone to switch between LTE/H/3G/Edge based on signal strength and T-Mobile's/AT&T's APN settings and roaming list. The S4 GPE comes with this mode on by default. If you tick the 2G box, you'll go to Edge only. If you untick the box, instead of going back to LTE/GSM, you are sent to WCDMA Preferred. Now, you're stuck between 2G/3G/H, or 2G only. LTE is gone. Nice oversight by Google/Samsung
The "Fix":
Because this is an issue with the firmware, there is no permanent fix. However, there are easy user-facing applications that will allow you to toggle LTE back on. The one I'm using is LTE Setting (Google Play Link). From the main page, go down about 2/3s of the way and you'll see a drop-down menu. Select "LTE/GSM (Auto PERL)" to restore LTE. Now, the next time that you set your phone to 2G Only for the sake of battery savings, you'll need to use this app again to restore LTE compatibility.
I've enclosed two pictures. The first is the setting as it appears in the Google Play Edition. The second is as it appears in a Touchwiz model, and why the Touchwiz variant does not have this problem.
i had this problem when i have flashed 3 various roms so i have to flash back a rooted stock rom which you can find in this forum (in my case XXUBMGA). after flashing i checked Settings --> More (under wireless) -->Mobile Networks and there shoud be 4 choices 1. LTE/WCDMA/GSM (auto connect) 2. WCDMA/GSM (auto connect) 3. WCDMA only and 4. GSM only. i checked no.1 to see if it worked (after rebooting). then there was no 4G connection on the status bar, so i begin to search for the answer in this forum also. here's a list of what i did to solve my problem.
1. i asked my carrier for an LTE capable SIM (micro SIM)
2. i see to it that there is an LTE coverage in my area for testing
3. LTE is activated in my prepaid account which is separate from internet access.
4. (optional) in settings/more/mobile networks/networks operators i selected manual because it drained my load when my network is not available when connection to LTE coverage of another network.
5. asked from carrier the correct APN
of all the listed steps i made above, it was the SIM card that was at fault, because my carrier gave me a normal sim but was just cut to a micro sim so i insist to have a pre manufactured micro sim. you can google for answers but i don't think this is a bug. i have read plenty of lte issues during my search and all point to coverage, SIM card and requesting the carrier for an LTE activation on your account.
hope this helps
I've edited the original post for clarity. I apologize for any confusion that I have caused.
Bug has been submitted to and acknowledged by Google. It's evident in the latest 4.3 leak, so no idea if the fix makes it into the final push, or a subsequent update.
Bug has been fixed as of last night's OTA to 4.3.
Hi guys,
I am with Freedom Mobile - Canadian provider. I've purchased the phone from Amazon, - US version. Connected it yesterday. Worked fine, but had no LTE. I played with some settings and now I ONLY have LTE and cannot make voice calls. Whenever I try to make a voice call phone is trying to connect, but fails in around 30 seconds telling me Network is not available for voice calls.
Was wondering if anyone experienced similar problems.
Additionally, would you mind sharing settings under the below 2 menus, that work for you for Freedom Mobile:
1. Mobile network settings -> "Preferred Network type"
2. In the hidden menu, dial: *#*#4636#*#* under "Phone Information" what is your's "Set Preferred network type" selection?
thank you, I would appreciate your help.
Flash modem from your OS once again. My collegue had similar problem. Tapped something what shouldn't be tapped and disabled 2G, 3G networks. Does Freedom Mobile support VoLTE technology? If not then you will not be able to call via LTE.
Hello there. So i just got a Nokia 6 and i'm having the same issue. Can't make or receive calls but i can send and receive texts and can use the LTE service for data. So i'm supposed to flash what exactly? And any resources i can refer to for the flashing process? P.S: I'm a noob
just got the phone yesterday and updated it to the P beta. everything works amazingly well for a beta in my opinion, BUT i cant receive calls. outgoing calls, texts, web and apps are just fine.
spent almost 2 hours at tmobile flipping all the settings around and no luck. any ideas would be appreciated.
Same issue here bro...Incoming don't ring but I get voicemail notifications.... Really annoying, even if it is a DP.
Turns out the beta doesn't play well with the essential LTE. Switch to 3g and calls will come through. Hopefully it doesn't take long to find a work around for it
I believe the people having this issue have volte enabled...try and disable volte (it's broken anyway and more than likely why calls won't ring through) and see if that works
Got same issue... My experience was that I could solve the problem with reboot.
Issue came after playing on settings for mobile network.
Is meaning, when you do this you have to reboot afterwards otherwise you can't receive calls
Try it.
vergilbt said:
Got same issue... My experience was that I could solve the problem with reboot.
Issue came after playing on settings for mobile network.
Is meaning, when you do this you have to reboot afterwards otherwise you can't receive calls
Try it.
Click to expand...
Click to collapse
Tried rebooting multiple times while changing settings around. The only way I can get the calls to come through is by going without LTE completely.
knotjeff said:
Tried rebooting multiple times while changing settings around. The only way I can get the calls to come through is by going without LTE completely.
Click to expand...
Click to collapse
Settings/network settings/mobile network/advanced/enhanced LTE?
I had the same issue and to fix mine I just enabled Wifi Calling.
When on wifi I didn't get a call, just missed call notification. After enabling wifi calling, it comes through without issue.
I tested calling off wifi and on wifi and all calls come through good now.
This could be similar, so you guys might want to look at that also.
Good luck!
Heard from a few that this was solved by going into phone app settings -> calls -> calling accounts, then turning on "receive incoming calls". Seems it's disabled to save battery? Can't confirm as I just flashed to try it out and then went back to 8.1 because I like themes too much. Lol.
I'm on Sprint and was never able to make or receive calls regardless of Network settings in the easily accessible options menu.
The following fixed my issue. You can access this menu without downloading an app but I forget how so it's easier to just download the free app https://play.google.com/store/apps/details?id=com.xsquarestudio.forcelte
I had my network mode set to LTE/CDMA when first using this app, and somewhere in the middle I changed it to CDMA but I'm not sure how much that impacted the actual fix.
These were my steps. I'm not responsible for any damage this may cause to your device as I'm not sure if messing with these settings is foolproof or not.
First, opened previously linked app "Force LTE" then under "Set Preferred Network Type" I changed to CDMA only. Enabled/disabled airplane mode. This seemed to do nothing as LTE was still showing in statusbar.
I then chose CDMA auto (PRL), airplane mode on/off, didn't seem to do much either. LTE still showed in statusbar and couldn't make calls. Also "Voice Network Type" showed "Emergency Calls only" inside the app.
I then chose the 3 dot menu and chose "select radio band". I changed that to United States, without resolving problem. Then selected "Cellular 800" and this may have solved the problem, but I continued on and selected PCS, fiddled with some settings in Phones settings menu. Was finally able to receive calls and my signal indicator showed 3G. In app Voice Network Type was listed as 1xRtt. I decided to select radio band once more and chose Class 10.
Calls were still functioning fine. So I went into Main settings menu and changed mobile network from CDMA to LTE/CDMA. LTE kicked in and calls still work!
Again, these settings may only work for Sprint hence the PCS Network option, and I believe Sprint may utilize the 800mhz frequency. The app might show you different options depending on your carrier. I don't know.
Anyway, fully functioning! Woohoo!!
Forgetfull said:
Settings/network settings/mobile network/advanced/enhanced LTE?
Click to expand...
Click to collapse
I don't have anything in my settings that says "enhanced LTE" .
Tried using the 4g/LTE and the LTE only options. Neither would let calls through.
I have this problem using the Essential PH-1 with Android 9 Pie in South Korea on the KT network. It should be fully compatible, according to radio specifications, however it only works when I change the following setting:
Settings | Network & Internet | Mobile network | Advanced | Preferred network type | 3G
This is not ideal, since it makes the Internet slow, but at least I can make/receive voice calls. I submitted a support ticket to Essential requesting their official help (I'm well within warranty).
I had the same issue when I use my Att prepaid plan. The problem is caused by wrong network type, you can send text and browse internet, because they use the different channel. My PH-1 wrongly recognized the sim as CDMA/LTE mode, just switch it to 4G/LTE, it will be work. Go to Settings, then search "wi-fi calling", point "advanced" then you can see an opinion "Preferred network type" if you are ATT or T-mobile user, and your preferred network type is "LTE/CDMA“ then your phone cannot make call. Switch it to "4G/LTE", you phone will be work. BTW, Verzion uses CDMA, so if you are Verzion user, CDMA/LTE will work for you phone.
I would like to switch to Consumer Cellular using a Galaxy S5 G900T. I can connect to the network and send/receive SMS but no calling in or out. It has a stock ROM, baseband version G900TUVU1GQC2. CC customer support insists that the phone is not voLTE capable but that is nonsense. I do not find an Advanced Calling option in the Wireless and networks settings to turn on voLTE, unlike my Verizon G900V. There is an option in the Phone app settings to turn on voLTE preferred and that is turned on. CC’s own web site even shows this as an option to enable voLTE. Under Settings → More Networks → Mobile Networks → Network Mode I have four options: LTE/WCDMA/GSM (auto connect), WCDMA/GSM (auto connect), WCDMA only and GSM only. LTE/WCDMA/GSM (auto connect) is selected. Another idiosyncrasy seems to be that the 4GLTE icon disappears if I turn on Wi-Fi. One other piece of information: I pulled the SIM card from by G900V and put in the phone. It connects to the VZW network and I tried dialing my landline. I get an Out of Service Area message. I am comfortable flashing the ROM if need be.