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I saw this on Digg, read it and left a very angry comment. This is a horrible article.
http://www.informationweek.com/blog...l;jsessionid=GPDCAHFFTFPQTQE1GHRSKH4ATMY32JVN
Yea I spelled idiot wrong, Its for dramatic effect.
kylepotts said:
I saw this on Digg, read it and left a very angry comment. This is a horrible article.
http://www.informationweek.com/blog...l;jsessionid=GPDCAHFFTFPQTQE1GHRSKH4ATMY32JVN
Yea I spelled idiot wrong, Its for dramatic effect.
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Click to collapse
kyle I think you misunderstood.
of course google is not producing the handsets, but rumors have it that they will realease an android phone manufactured/designed by them.
The guy that wrote the article didnt mean that google shouldnt develop android, only that it is a risky business for google to enter in, while they can just sit back and reap the benefits of the wide diffusion android is having.
and to be honest, in more than a way, i kind of agree with him.
Despite interpretations, that article is STILL retarded.
For example; how about the fact that Google *already did it* -- a year ago.
In fact, I have one.
It came in a box labelled "Android Dev Phone 1".
Second, this is *exactly* what the mobile phone business *needs*. It should be CRIMINAL for a carrier to peddle hardware.
The effect of separating the carrier from the hardware is this;
1) It destroys the links between plans and devices, i.e., they won't be saying that if you want X phone, you need to buy an X plan at $827.50/month.
2) It eliminated the subsidization component of phone plans, which given fair competition means that plans should drop in price.
3) It means that YOU as the customer get to choose the hardware that YOU want. Do you let your LANDLINE provider tell you what telephone to use? Or do you go to radio shack and buy whichever one you want? Do you let your internet provider tell you what computer to buy?
4) It means elimination of network locks, and freedom to change providers AT WHIM.
5) It means elimination of long term CONTRACTS, and freedom to change providers at WHIM.
6) It means that when a provider gets a customer, they need to continue to compete with other providers, otherwise the customer will switch.
7) Did I mention that competition leads to LOWER PRICES?
man, relax...
first of all I never said it wouldnt be a great thing for consumers if they do. I know it would, and agree with you that carriers have been playing consumers for years. the guy that wrote the article simply stated the reasons why google shouldnt do that, from a business point of view. it is a huge risk and i doubt the results would be the same as we are used to (Hero etc), at least initially.
(ADP1 was/is in limited availability.. IMHO they made that to 'test' the market reception towards a new mobile OS).
kylepotts said:
I saw this on Digg, read it and left a very angry comment. This is a horrible article.
http://www.informationweek.com/blog...l;jsessionid=GPDCAHFFTFPQTQE1GHRSKH4ATMY32JVN
Yea I spelled idiot wrong, Its for dramatic effect.
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Click to collapse
This has to be one of the stupidest articles I have ever read. First Google doesn't even make the phones manufactures lie HTC do. Google creates the OS on the device. You says "Additionally, there's absolutely no indication that Google knows how to develop a high-end smartphone that will draw in the crowds." How is that even possible when Google doesn't create smart phones?
You say that Google will create a netbook with android on it, and then start talking about android on smartphones. Android on smartphones and android on netbooks are very different beasts.
Horrible article. Do you research next time
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Click to collapse
maybe YOU need to learn how to read and interpret information.
google is PLANNING on MAKING their OWN DEVICES and start a phone manufacturing business.
android is not made by google anyways.. INITIALLY it was developed by google,but NOW the Open Handset Alliance has taken over. this allows other companies like google,motorola,archos,asus,htc,etc to develop their own flare based on android.
"You says 'Additionally, there's absolutely no indication that Google knows how to develop a high-end smartphone that will draw in the crowds.' How is that even possible when Google doesn't create smart phones?
"
your question is just straight up dumb.. no **** google has never made an smartphone or netbook so therefore! no indication that Google knows how to develop a high-end smartphone
i mean really.. youre reading a business article but youre WAY to dumb to understand it.
brian_v3ntura said:
maybe YOU need to learn how to read and interpret information.
google is PLANNING on MAKING their OWN DEVICES and start a phone manufacturing business.
android is not made by google anyways.. INITIALLY it was developed by google,but NOW the Open Handset Alliance has taken over. this allows other companies like google,motorola,archos,asus,htc,etc to develop their own flare based on android.
"You says 'Additionally, there's absolutely no indication that Google knows how to develop a high-end smartphone that will draw in the crowds.' How is that even possible when Google doesn't create smart phones?
"
your question is just straight up dumb.. no **** google has never made an smartphone or netbook so therefore! no indication that Google knows how to develop a high-end smartphone
i mean really.. youre reading a business article but youre WAY to dumb to understand it.
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Hey come on? Do we really need to mud sling? I was just bringing this up. No need to call me dumb as it is my opinion.
kylepotts said:
Hey come on? Do we really need to mud sling? I was just bringing this up. No need to call me dumb as it is my opinion.
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you the one who made the most stupid comment on the article. even tho you was completely WRONG and irrelevant
Ok
It's not that big of a deal it's just his opinion!
rfj1979 said:
It's not that big of a deal it's just his opinion!
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Click to collapse
Thank you rfj
nmesisca said:
kyle I think you misunderstood.
of course google is not producing the handsets, but rumors have it that they will realease an android phone manufactured/designed by them.
The guy that wrote the article didnt mean that google shouldnt develop android, only that it is a risky business for google to enter in, while they can just sit back and reap the benefits of the wide diffusion android is having.
and to be honest, in more than a way, i kind of agree with him.
Click to expand...
Click to collapse
that phone was the Motorola droid
lbcoder said:
Despite interpretations, that article is STILL retarded.
For example; how about the fact that Google *already did it* -- a year ago.
In fact, I have one.
It came in a box labelled "Android Dev Phone 1".
Second, this is *exactly* what the mobile phone business *needs*. It should be CRIMINAL for a carrier to peddle hardware.
The effect of separating the carrier from the hardware is this;
1) It destroys the links between plans and devices, i.e., they won't be saying that if you want X phone, you need to buy an X plan at $827.50/month.
2) It eliminated the subsidization component of phone plans, which given fair competition means that plans should drop in price.
3) It means that YOU as the customer get to choose the hardware that YOU want. Do you let your LANDLINE provider tell you what telephone to use? Or do you go to radio shack and buy whichever one you want? Do you let your internet provider tell you what computer to buy?
4) It means elimination of network locks, and freedom to change providers AT WHIM.
5) It means elimination of long term CONTRACTS, and freedom to change providers at WHIM.
6) It means that when a provider gets a customer, they need to continue to compete with other providers, otherwise the customer. will switch.
7) Did I mention that competition leads to LOWER PRICES?
Click to expand...
Click to collapse
sorry i had to
play captain obvious here:
1 plenty unauthorized dealers (mall kiosks, corner stores in the hood) will sell a smart phone and new contract without a data plan or other required add-ons. show em the money.
2 usually one company starts a trend and others will follow. I.e. myfavs, I forgot who started it but all the big dogs have it now
3 never ever had a phone company tell me what phone I had to use, only suggestive selling to suit my needs, and I can always buy one off the street an use. i took in my old dash to a t-mo corporate store and got my daughter on a one year contact, 300 min a month plan and didnt have to buy a phone or add ons.
4 unlocked phones are already on the market, online and certain retail stores, also applys to #3
5 plenty of no commitment options in almost every big and small carrier.
6 they do with quality customer service and incentives for long term customers. when a company lacks those 2 basic things people will take their mony elsewhere.
7 yea basic economics they don't teach anymore in public schools
Are you just plain thick? Or are you being intentionally obtuse?
We're talking about regular consumers here, not people who can figure out things on their own.
Point is this; how many phone manufacturer's advertise phones that AREN'T linked to some carrier?
How many RETAILERS *ADVERTISE* phones that aren't linked to some carrier?
How many CARRIERS *ADVERTISE* phones that aren't locked to their network?
Your regular stupid consumer who wants to buy a phone will see the sparkly ad on TV, will go to their nearest big-box store, and will get suckered into a lifetime commitment with some carrier just for the sake of having that sparkly phone that they saw on TV.
The OBJECTIVE is for phones to ALL be sold entirely in the free, so that joe consumer can go into the big box store, grab a phone off the shelf, pay in cash (no ID), sign NOTHING, walk out with it, and shove in whatever sim card they like with whatever plan they like.
The average consumer does NOT go down to a greasy store with no air conditioning that smells like barf to buy a phone that's been HACKED, and it is quite impossible to get a no-commitment phone from a big box store or off some carrier's website. Yes, if you *already* have a phone, the carrier should let you plug your card into it, but NO, most retarded consumers *DON'T KNOW THIS*.
The fact that it is damned difficult to get a no-strings-attached phone, and that the average idiot watching ads on TV doesn't even know that you can means that there IS a link between hardware and carrier. Which means that EVERY ONE of your arguments is entirely INVALID.
phatmanxxl said:
sorry i had to
play captain obvious here:
1 plenty unauthorized dealers (mall kiosks, corner stores in the hood) will sell a smart phone and new contract without a data plan or other required add-ons. show em the money.
2 usually one company starts a trend and others will follow. I.e. myfavs, I forgot who started it but all the big dogs have it now
3 never ever had a phone company tell me what phone I had to use, only suggestive selling to suit my needs, and I can always buy one off the street an use. i took in my old dash to a t-mo corporate store and got my daughter on a one year contact, 300 min a month plan and didnt have to buy a phone or add ons.
4 unlocked phones are already on the market, online and certain retail stores, also applys to #3
5 plenty of no commitment options in almost every big and small carrier.
6 they do with quality customer service and incentives for long term customers. when a company lacks those 2 basic things people will take their mony elsewhere.
7 yea basic economics they don't teach anymore in public schools
Click to expand...
Click to collapse
rfj1979 said:
It's not that big of a deal it's just his opinion!
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Click to collapse
opinion of what? what his comment said on the article pretty much had nothing to do with what google is planning.
lbcoder said:
We're talking about regular consumers here, not people who can figure out things on their own.
Point is this; how many phone manufacturer's advertise phones that AREN'T linked to some carrier?
How many RETAILERS *ADVERTISE* phones that aren't linked to some carrier?
How many CARRIERS *ADVERTISE* phones that aren't locked to their network?
Click to expand...
Click to collapse
Apples and Oranges.
Carriers and retailers don't advertise (or even carry) non sim-locked high end phones because most phones are subsidized with the contract. This doesn't mean that a a carrier doesn't welcome unlocked phones though. Selling service to a consumer that already has the equipment means that the service contract doesn't have to pay for the equipment and the carrier profits from the consumer much faster.
This also means that it is possible (how likely is up for debate though) for a carrier to enter a contract with Google and subsidize a part of the equipment cost and offer a locked version of the Google phone for much a cheaper cost to the consumer.
Just because Google may offer an unlocked version of a phone doesn't exclude the possibility of a locked/subsidized version from a carrier.
I think it is a great idea. The worst that could happen is that it doesn't sell and fades into obscurity. Worth the risk if you ask me.
Noooo....Apple's iPhone does better because it appeals to more people, because there all stupid. Android users phiddling with an iPhone is like giving Einstein some paper and a box of crayons
The Nexus ONe rides again - It's still a Star Here's the article
A flop with consumers, sold-out Nexus One scores with developers.
Google tried — and ultimately failed — to turn the U.S. wireless market upside-down by selling its supercharged Nexus One Android phone online, with minimal help from the big carriers. But now, months after shuttering its online storefront for the phone, the Nexus One is a sudden, improbable hit.
Who’s buying the Nexus One, you ask? Android developers, that’s who — and apparently, they’re so eager to get their mitts on the eight-month-old handset that Google supply of Nexus One phones for developers is completely sold out.
So says a post on Google’s Android developers blog (via TechCrunch), with Google’s Tim Bray writing that Google "blew through the (substantial) initial inventory in almost no time," adding that Nexus One manufacturer HTC is busy trying to crank out more of the suddenly gotta-have handsets.
Google launched the Nexus One — described in hushed tones as the "Google Phone" in the days and weeks before its official unveiling — way back in January, and the search behemoth caused quite a stir by offering the Android 2.1-powered handset only on the Web, through Google’s own Nexus One online storefront.
Why all the fuss? Because usually it’s the big carriers (think AT&T, Sprint, T-Mobile, and Verizon Wireless) who do the heavy lifting in terms of marketing and selling cell phones, both online and (mainly) in brick-and-mortar stores. While it got a little help from T-Mobile, which subsidized the Nexus One for use on its network, Google’s decision to go it virtually alone with the Nexus One — with practically no marketing help from a carrier—was seen as a potentially game-changing move.
Unfortunately, it turned out to be anything but. Sales of the Nexus One never took off, and an unprepared Google — which, before the Nexus One launch, had little need for a bank of customer-service reps — found itself quickly overwhelmed by customers complaining about iffy 3G reception (which ultimately led to a patch) and other assorted glitches.
Consumers were also underwhelmed by the less-than-revolutionary $179 two-year contract price and $529 price tag for an unlocked Nexus One, while existing T-Mobile users were turned off by the $379 upgrade price for the phone (which was eventually cut by $100). Last May, Google finally waved the white flag, announcing that it would close down its online Nexus One store.
So yes, Google learned the hard way that nothing beats a "full-court press by a big national carrier" (as I wrote back in May) when it comes to selling a smartphone. But here’s the thing: The well-reviewed Nexus One itself wasn’t a bad phone — indeed, it was (and still is) a pretty good one, complete with a 3.7-inch AMOLED screen, a 1GHz "Snapdragon" processor, 512MB of RAM, and a 5-megapixel camera with a flash.
The Nexus One also happened to be among the first handsets to get an update to Android 2.2 — a fact that clearly wasn’t lost on enthusiastic Android developers, who’ve been able to buy the unlocked Nexus One — in droves, apparently — direct from Google for a few weeks now.
In any case, Google is now in the strange but surely satisfying position of "working hard on re-stocking" (as Google’s TIm Bray puts it) a smartphone that looked all but dead just a few months ago. Strange, but true.
Google’s Android developers blog: A Little Too Popular (via TechCrunch)
— Ben Patterson is a technology writer for Yahoo! News.
http://news.yahoo.com/s/ytech_gadg/20100820/tc_ytech_gadg/ytech_gadg_tc3447
guess that means that the nexus was more popular then Google thought
Sounds like the making of a Nexus 2 could become possible. Anybody else agree?
"The Nexus One also happened to be among the first handsets to get an update to Android 2.2" - REALLY? It was THE first phone. And it wasn't a "pretty good" phone, it was the best on the market for several months after launch. I think this guy has some facts he needs to get straightened out.
I really think the nexus sold more units over time then people think, and is in demand more than people think. This kinda shows that. Google jumped the gun by closing their online store. Also they mis calculated by not making the nexus into a whole line of Google phones.
The Nexus would have taken off at the time, but Google saw fit to market their well known search engine at superbowls and such instead of a phone that no one heard of.
As much as Google may have fumbled the marketing of the Nexus One when it was sold publicly - all that aside...
The article makes a lot of noise without revealing any numbers which are key to really verifying the conclusion that the phone is becoming more popular as a developer phone.
Yes, Google sold out the developer allotment - that's great. But, they also sold out a few allotments of their public phone back in the day - most notably the last allotment they ordered in July which sold out a week or two earlier than expected. That fact alone doesn't mean anything without knowing how big the allotments were. For all the article states, the allotment for the developers could have been very tiny under the theory that a smaller audience produces less sales and most developers would probably have already ordered one when they were sold publicly anyway.
All we know is that someone was pleasantly surprised by the demand for it from the developer store and that the initial allotment - chosen specifically for that sales purpose - was underestimated.
But, we don't know if that represents higher overall demand (or even relative demand) compared to the public allotments. And we don't know if either demand represented enough market force for the company to have continued to pursue its business plan of being in the open market for handsets.
It also rankles me when they make supporting comments like "now, months after shuttering its online storefront". Sorry, it was less than 1 month since they shut down the storefront when they sold out the developer phones. And don't ignore that allotments were selling out during the consumer sales when you try to make it sound like the developer sell-out was unprecedented. The fact that it was almost 1 month after the shut down the store (not months like the author states) was *due* to a consumer sellout. Otherwise it would have only been a couple of weeks since the store front was scheduled to shut down.
I think the point is that with all these high end android phones out now, the fact that ANYONE is choosing the nexus still tells the story. Specific numbers don't really matter. This is especially true since all these other phones are subsidized on contract, and the nexus is full price, and still selling at all 7 months later.
RogerPodacter said:
I think the point is that with all these high end android phones out now, the fact that ANYONE is choosing the nexus still tells the story. Specific numbers don't really matter. This is especially true since all these other phones are subsidized on contract, and the nexus is full price, and still selling at all 7 months later.
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Click to collapse
Hi Roger,
That is a good point, but it isn't the tone of the article. "A flop with consumers" - "the Nexus One is [now] a sudden, improbable hit" - "[developers buying] in droves, apparently".
A flop? Really?
Sudden hit? Really that sudden?
Improbable hit? Really?
It may have had marketing problems, but it was never a flop. The new MS phones being canceled a week after they were released - that's a flop for you. And there is nothing sudden about a sellout a couple of weeks after another sellout. Nor is there anything improbably about that, or anything that spells "hit". And how big is a "drove". Apparently it is so specific that they suddenly realize the complete lack of facts in their piece and have to tack on the word "apparently". So, the phone is now selling to developers in a manner that one can only suppose is describable by a term that is as vague as "droves". Cute.
I'm glad that it is still selling and I'm glad that it sold out its developer allotment, but this article is exaggerating the impact of those facts with hyperbole based on both lack of knowledge (believing that the phone has been off sale for "months", etc.) and assumption of facts not presented.
It would be one thing if they had said what you said "The developer allotment sold out which shows that there is still positive demand for a device that is this old, but without numbers we can't tell if the demand is actually stronger in its developer form than it was as a consumer offering". But no, they basically paint its consumer history as if they couldn't be given away and then, without any numbers, paint the developer demand as being so much stronger than anything anyone could have expected that Google was stupid to have canceled it.
Sorry, no, the sell-out indicates that someone, somewhere, was wrong about a prediction that was specific to developer sales and has no bearing whatsoever about how the demand now compares to the demand as a consumer phone or to any other currently shipping phones.
As far as longevity - the G1 was still being sold as recently as about a month ago. Technology alone doesn't really dictate sales, but it is an important driver.
Now that Google knows there is an appetite for a "super dev phone", might they also reconsider their decision to permanently shelve the UMTS 850/1900 version?
I hate articles like this. The facts are wrong which makes the whole article irrelevant. I think the problem with the Nexus One is that only the geeks here really heard about it. There was no advertising done what-so-ever.
Although I am surprised to see more and more people recognize it as "Is that the Google phone?".
I'm glad I bought mine when I did because they shut down the store. Now I love it even more knowing that every joe-smoe can't go out and pick one up. I like knowing that I have one of the best Android phones and "you" can't buy one anymore.
I think we'll see a huge demand for the N1 when Gingerbread comes out. I think it will take a lot of time and a lot more tweaking to get 3.0 on a 2.x device then it was 2.2 on top of 2.1. I'm just happy that Google is developing it specifically for my phone and I don't have to worry about having a buggy port.
It's beyond reason the lengths that Samsung goes to not support their current and prospective customers.
About 2 months ago I started my quest for a 64Gb or 32Gb version of the 7.7
Contacting the Portuguese Samsung Customer Support line, I was greeted by a Brazilian-Portuguese speaking operator (...you most probably don't know this but Brazilian Portuguese is not quite the same as the original language and, as such, the use of different expressions and pronunciation can turn any technical support exchange into a very irritating exercise...).
The lady was a-b-s-o-l-u-t-l-y clueless about what was being asked, so the inquiry terminated in frustration.
Since we are such a small market, I investigated a little and managed to circumvent the "official" (non)support network by obtaining the direct phone number to Samsung Portugal.
I've managed to talk to someone in charge over there and, luckily, things are on the right track now, as far as information for the Portuguese market is concerned...but only because I have "inside access".
...but, being that I travel a lot across Europe and have several days frequent stays in the Netherlands, I decided to contact Samsung Holland about the availability for the said models over there. I figured I might grab hold of one of the larger capacity models, while in Amsterdam.
Trying to get back to the Support phone line (Dutch version) proved impossible, as it features a 0900 number that is unreachable from outside Holland, so I resorted to an email inquiry.
Check out this "non-reply" I just received and tell me if Samsung is not testing their customers patience:
Hi,
I travel frequently to the Netherlands.
When will the 32 and 64Gb versions of the GT-P6800 be available and where can I find them in the Amsterdam area?
Thank you,
Client number: xxxxxxxx
Dear Mr. xxxxxx,
Thank you for your e-mail concerning the Samsung GT-P6800.
Samsung offers its customers an extensive dealer and distribution network throughout the Netherlands. An authorized Samsung dealer (and / or distributor) may specialize in a particular type of product. They also have a difference between stocks and groups of products from Samsung.
It is also possible that a "subtype" of an article is not displayed on our website because it is in limited edition and sold by one or more parties exclusively with different product specifications.
These are the reasons we can't give an exact price, inventory and comparative technical information to determine, in relation to deliverability for the product mentioned. We therefore advise you to inquire at a Samsung dealer, distributor and / or retailer in your area (available via internet, telephone directories, information services).
For further question, you can always contact us on the telephone number 0900-SAMSUNG(0900-7267864) for Holland or 022012418 for Belgium, on workdays from 09.00 -18.00 o'clock.
For a quick and efficient treatment of your problems, we advise you to have the following data by hand: Your Customer number, your IMEI-number and the type of your mobile phone.
We hope to have informed you sufficiently.
Yours sincerely,
XXXXXX
Contact Centre Employee
Wow!
XK
Lots of words that answer nothing. I suspect you were sent a form reply that the service tech thinks most closely matches your request.
Sorry, but I think you're being a drama queen. You asked the wrong department about finding a retail location for a product that isn't available in all areas yet and you met with some language issues.
Not really useful for a post here at all.
burhanistan said:
Sorry, but I think you're being a drama queen.
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For a senior member, you're quick on the name calling. Since I am a junior one, I hope this is not the norm around here...
burhanistan said:
You asked the wrong department
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Wrong department?...really...?...The one and only Samsung Support line/email?
Do you suggest I go and circumvent all the Samsung European Support lines (...as I have successful done in my own country...) in an effort to have a clear reply from each country I might consider?
Since I've met with clueless support that even didn't knew the models had been announced when I contacted the "Portuguese" support number and now have been served this answer after contacting the Dutch support line what exactly do you recommend?...Drive to Samsung Europe HQ in Chertsey, Surrey, UK and put the question in person?
burhanistan said:
Not really useful for a post here at all.
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I disagree.
Together with my previous experiences with Samsung (...the same kind of thing happened exactly the same way when I tried to procure an BR/HD-DVD player, the BD-UP5000 a few years ago...), this points out to a kind of "unsupport" people should be aware of.
XK
Heh "Senior Member" just means 100 posts. It's a pointless rank.
Some questions do not have solid answer.
And they can not just said "We dont know" do they?
Even they are Samsung, it doesnt mean they know everything about their own market plan; the HQ may not come up with the release date or release area yet so they really have no info to answer. And again they cant answer "We dont know".
In the end you get a lengthy reply with equal meaning to "We dont know".
I think the technical support provided by Samsung on their Official Site and via telephone and other specialist sites such as their firmware site is normal for a large manufacturer but not outstanding.
The release information of new models such as the 32GB/64GB is probably only known to a few people within the higher echelons of Samsung who will release it when they are ready and that is no different from other manufacturers. However, as someone who is impatient to get ICS I understand how you feel.
GOF007 said:
Some questions do not have solid answer.
And they can not just said "We dont know" do they?
Even they are Samsung, it doesnt mean they know everything about their own market plan; the HQ may not come up with the release date or release area yet so they really have no info to answer. And again they cant answer "We dont know".
In the end you get a lengthy reply with equal meaning to "We dont know".
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Click to collapse
Fair enough...at least we know how unorganized they stand.
Since day 1, with the GT-P1000, I can't shake this feeling that Samsung has kind of a "Tsunami" approach to this tablets things...They keep pouring and pouring models out, in "fuzzy" all-out-all-in" approach that even they can't keep pace and track of.
How difficult can it be to announce a model, it's various incarnations and, come the "D" day, have them all in the stores for the customers to choose from?
Apple does it, so...
...as far as the support regarding information about their product goes, in my continuous experience, they better get their act together or they will fail miserably short of the top Android tabs global player they're aiming to be.
With Apple in mind and adopting a oriental tone about Samsung, if I may: "No mater how much he may which so, a cat does not become a tiger just because he thinks he can roar".
XK
Even App** will have hard time keeping track of the products if they have so much models and model variations like Sammy.
At the moment App** do not(or can not) release their products at the same time in many countries, and "not at the same time" means many months delay with no solid release date too. There is no official "The New iPad" here yet in Thailand and also many other countries.
GOF007 said:
Even App** will have hard time keeping track of the products if they have so much models and model variations like Sammy.
Click to expand...
Click to collapse
Precisely!
GOF007 said:
At the moment App** do not(or can not) release their products at the same time in many countries, and "not at the same time" means many months delay with no solid release date too. There is no official "The New iPad" here yet in Thailand and also many other countries.
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Click to collapse
Don't even go there...there's no comparison.
Apple announced the 3rd generation iPad March 7th, 2012. They announced 6 models x 2 colors.
On the 16th of March it was released in the US. All 6 models, in two colors.
Since then, it has steadily been released across the globe in 55 different counties (Thailand will added to the list soon, as I understand it)
All the announced 6 models. In the announced 2 colors.
We're talking a flawless launch at global scale in about 2 months.
If I decided right now to buy one, I would have it delivered at my door, from Apple Portugal within 5 working days. No inquiries. No endless searches. No clueless "support" operators.
Just one of the 6 models in one of the 2 colors I would have chosen from.
...All I am saying is that Samsung really goes the extra mile for us, their customers, to feel alienated.
If it wasn't for the obnoxious format, the inferior display (for photography) and the "gated", non-adaptive-fully-exclusive philosophy behind their products I know which "buy" button, I would be clicking right now...
XK
As cold as the reply you got from Samsung it seems to be, they are telling you the truth. 32GB and 64GB version of SGT 7.7 exists, but are not selling on global scale. I have been told they launched them in India, but beyond that I have little knowledge with. As it was not intended to be a global launch, a direct comparison with iPad is not quite appropriate.
For a heavy user like myself I think 16GB version is sufficient, though I wouldn't mind extra 48GB if it's available.
For a company that exists to sell things, they shouldn't make it so hard to buy their things. They should have a database of products and where to get them. Not, 'I don't know, you figure it out.'
Sent from my SCH-I815 using XDA Premium HD app
reverendbill said:
For a company that exists to sell things, they shouldn't make it so hard to buy their things. They should have a database of products and where to get them. Not, 'I don't know, you figure it out.'
Sent from my SCH-I815 using XDA Premium HD app
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I don't know about Samsung, but some other vendors operating on international scale would actually discourage their staff from releasing products information like pricing and availability outside their own region. This is called regional market segmentation, its purpose is to maximize profit on their own region. (Yes, I know Apple is an exception, because they tend to sell at perpetual high price)
Say, they won't want to let customers in Hong Kong know that they could get a 64G version in India for half the price of 16G in Hong Kong. (Just an example, not for real )
九千. said:
As cold as the reply you got from Samsung it seems to be, they are telling you the truth. 32GB and 64GB version of SGT 7.7 exists, but are not selling on global scale. I have been told they launched them in India, but beyond that I have little knowledge with. As it was not intended to be a global launch, a direct comparison with iPad is not quite appropriate.
For a heavy user like myself I think 16GB version is sufficient, though I wouldn't mind extra 48GB if it's available.
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Sorry, I don't think you've read the reply right.
To the question "When and where would this product be available in the Netherlands" they replied by, basically, sending me on a wild-goose chase around the country (mine?).
This is no way to treat anyone in any kind of relation, let alone for a manufacturer to treat its clients.
I buy a lot of electronics and photography related items and, I can assure you, this is not the norm.
Once contacted, the manufacturers usually check when and where the requested item is available, or where it will be or, if permanently not available, informs what the limitations are.
...In fact, this was the very same logical and respectful approach I got from Samsung Portugal, once I figured how to talk directly to them !
It's just this "Official Support" masquerade that they have put in place that behaves in this unsporting way.
XK
hi, I also wanted to buy it from Netherlands but got it the last minute somewhere else. But I did find that dixons.nl had good customer support and actally answered my emails, give it a try
XDAKhan said:
Sorry, I don't think you've read the reply right.
To the question "When and where would this product be available in the Netherlands" they replied by, basically, sending me on a wild-goose chase around the country (mine?).
This is no way to treat anyone in any kind of relation, let alone for a manufacturer to treat its clients.
I buy a lot of electronics and photography related items and, I can assure you, this is not the norm.
Once contacted, the manufacturers usually check when and where the requested item is available, or where it will be or, if permanently not available, informs what the limitations are.
...In fact, this was the very same logical and respectful approach I got from Samsung Portugal, once I figured how to talk directly to them !
It's just this "Official Support" masquerade that they have put in place that behaves in this unsporting way.
XK
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Click to collapse
I actually side with you, but not in the obvious way that you could notice. I think I should make my stance on all these for you now.
The guilt in Samsung is too deep that there is no manageable way to right the wrong they have done to you. I was so furious when I came to the part where they gave you a Brazilian-Portuguese speaking support while all you were asking is a less Brazillian one. I would be pretty upset and frustrated if I were given a Putonghua Chinese speaking support while they they have full-knowledge of my Cantonese Chinese speaking habit. That is a-b-s-o-l-u-t-e-l-y o-u-t-r-a-g-e-o-u-s.
You deserve better, but damage is done. If I were you, I would not give them the privilege of abusing me any further, by refusing to use any of their product, A-N-Y-M-O-R-E! They will regret having losing a valuable customers like you very soon. Mark my words.
same thing for me around the time the tab plus was released. I called multiple samsung reps, chatted online scoured all the websites. For a few days I believed there would be no 3G version with voice.
Until someone on Xda sent me the link where he bought his in malaysia.
Since then I have absolutely given up on their support.
I had even said, I understand the 3G version will not likely come to US, as the first one didnt make it, and I can understand that, but is there anywhere in the world, I said; that "might" (hint) be selling these?
they're a bunch of parrots reading from their computers or manuals.
九千. said:
I actually side with you, but not in the obvious way that you could notice. I think I should make my stance on all these for you now.
The guilt in Samsung is too deep that there is no manageable way to right the wrong they have done to you. I was so furious when I came to the part where they gave you a Brazilian-Portuguese speaking support while all you were asking is a less Brazillian one. I would be pretty upset and frustrated if I were given a Putonghua Chinese speaking support while they they have full-knowledge of my Cantonese Chinese speaking habit. That is a-b-s-o-l-u-t-e-l-y o-u-t-r-a-g-e-o-u-s.
You deserve better, but damage is done. If I were you, I would not give them the privilege of abusing me any further, by refusing to use any of their product, A-N-Y-M-O-R-E! They will regret having losing a valuable customers like you very soon. Mark my words.
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Zzzzzttt...
(The sound a fly makes when, wondering aimlessly through the air, stumbles upon one of those bright blue contraptions.)
XK
zazonk said:
hi, I also wanted to buy it from Netherlands but got it the last minute somewhere else. But I did find that dixons.nl had good customer support and actally answered my emails, give it a try
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Click to collapse
Hmmm...it seems they don't have it, like everyone else across Europe.
For a moment I had some hopes, as some Swiss and Austrian sites listed a 32Gb version, but it was also a hoax. All the ones I contacted said they had none and didn't know when they might have.
Dixon NL has a very nice price for the 16GB one, though...Maybe I cave in the next weeks, while over there and just get one of those.
Meanwhile, the announced new Toshiba featuring a SuperAMOLED display is just adding more options for my decision...
XK
Take it easy guys. If you don't like Samsung, vote with your wallet and buy an iPad. You'll get better support.
I saw this on fb this "mourning" and thought I'd share...
http://www.xda-developers.com/andro...rs/ShsH+(xda-developers)&utm_content=FaceBook
Re: The stupidity of our government and the new rules regarding unlocking our dev
Dude the united States government can blow me. Point blank. **** all their "new and proposed laws" I'm going to do whatever the hell I want because last time I checked I had freedom. This isn't ****ing north Korea. As you can tell I hate our lying ass president Barack Obama and wished someone would take his ass out of office. And the rest of your crooked government
Sent from my PG06100 using Tapatalk 2
It's disgusting our government continues to repeatedly enact laws to promote/preserve the bottom dollar of large corporations like this; this promotes monopolies, crushes diversity and goes against the very idea of free Enterprise. How can one alter, root, replace, enhance aspects of a devices firmware and it is perfectly legal, but when it allows the user to switch carriers it becomes illegal? The very idea that this is a copyright issue is ridiculous.
BigSplit said:
It's disgusting our government continues to repeatedly enact laws to promote/preserve the bottom dollar of large corporations like this; this promotes monopolies, crushes diversity and goes against the very idea of free Enterprise. How can one alter, root, replace, enhance aspects of a devices firmware and it is perfectly legal, but when it allows the user to switch carriers it becomes illegal? The very idea that this is a copyright issue is ridiculous.
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Well the whole idea is kinda idiotic anyways... if you get a phone from the carrier you are under contract... the contract is what shields the carrier from loss. What is the purpose of the law other than them being greedy.
But what about the users like me who buy all the phones they use at MSRP? I pay full retail to take my devices with me. With sprint alone I dropped around 1300 on 2 original evos and an evo shift.
So would any of this concern me? Since I did not get a subsidized price on anything?
strapped365 said:
But what about the users like me who buy all the phones they use at MSRP? I pay full retail to take my devices with me. With sprint alone I dropped around 1300 on 2 original evos and an evo shift.
So would any of this concern me? Since I did not get a subsidized price on anything?
Click to expand...
Click to collapse
People like you are the only ones this law is really effecting... And its definitely not in a positive way.
Actually it affects all of us. Because believe it or not we all pay Full price for our devices. Because whether they say it or not. We are all paying for our devices. The Carriers have that all factored into the cost of your plan. You never actually get a discount. They make sure that there is at least a 300% mark up on every device.
prboy1969 said:
Actually it affects all of us. Because believe it or not we all pay Full price for our devices. Because whether they say it or not. We are all paying for our devices. The Carriers have that all factored into the cost of your plan. You never actually get a discount. They make sure that there is at least a 300% mark up on every device.
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Yes but if someone pays full price up front they should be able to take the phone where they want No matter what... Any gsm across the world can do that providing the networks are compatible.. it really hurts travelers too
Lol go to Canada or Mexico unlock it and come back... they surely didn't make it illegal to possess an unlocked device... loophole
prboy1969 said:
Actually it affects all of us. Because believe it or not we all pay Full price for our devices. Because whether they say it or not. We are all paying for our devices. The Carriers have that all factored into the cost of your plan. You never actually get a discount. They make sure that there is at least a 300% mark up on every device.
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Click to collapse
Well 1299.97 plus tax should allow me to do whatever in the hell I want with my devices.
I wonder how much more popular Google GSM Unlocked Nexus devices are going to become .
strapped365 said:
Well 1299.97 plus tax should allow me to do whatever in the hell I want with my devices.
I wonder how much more popular Google GSM Unlocked Nexus devices are going to become .
Click to expand...
Click to collapse
Lol true
Its just at&t and those people complaining about it because in the end, google really doesnt care
I still feel its unnecessary to do this, theyre just trying to lock in customers as much as they can and prevent them from finding better deals where they might pay less monthly or have better coverage in their specific area for less
Sent from my PG06100
strapped365 said:
Well 1299.97 plus tax should allow me to do whatever in the hell I want with my devices.
I wonder how much more popular Google GSM Unlocked Nexus devices are going to become .
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Sony and Nokia sell gsm unlocked phones too... most of the international gsm companies do. Again showing how dumb our government is.
bilgerryan said:
Sony and Nokia sell gsm unlocked phones too... most of the international gsm companies do. Again showing how dumb our government is.
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Biggest disappointment is that while the law allowed for devices to be unlocked, exemptions were made or devices ignored. You couldn't unlock an iPhone, or at least they sure didn't want you to. Maybe I have my facts confused though.
Eh this does bother me so much because all you have to do is get permission to use the phone on another carrier. I HIGHLY doubt they will tell you no. And if they do... Well this is XDA, we do what we want to do. Guides will still be posted on flashing to other carriers. They can't stop us
Sent from my EVO using Tapatalk 2
Update:
If as many people as possible could sign this, it would be incredibly awesome.
https://petitions.whitehouse.gov/petition/make-unlocking-cell-phones-legal/1g9KhZG7
Sent from my PG06100
CNexus said:
Update:
If as many people as possible could sign this, it would be incredibly awesome.
https://petitions.whitehouse.gov/petition/make-unlocking-cell-phones-legal/1g9KhZG7
Sent from my PG06100
Click to expand...
Click to collapse
I signed it today and forwarded the link.
Look at the petition results... http://www.xda-developers.com/andro...-developers/ShsH+(xda-developers)&utm_content
The article on Android Police HERE might interest a few of you.
Email I received this morning:
It's Time to Legalize Cell Phone Unlocking
By R. David Edelman, Senior Advisor for Internet, Innovation, & Privacy
Thank you for sharing your views on cell phone unlocking with us through your petition on our We the People platform. Last week the White House brought together experts from across government who work on telecommunications, technology, and copyright policy, and we're pleased to offer our response.
The White House agrees with the 114,000+ of you who believe that consumers should be able to unlock their cell phones without risking criminal or other penalties. In fact, we believe the same principle should also apply to tablets, which are increasingly similar to smart phones. And if you have paid for your mobile device, and aren't bound by a service agreement or other obligation, you should be able to use it on another network. It's common sense, crucial for protecting consumer choice, and important for ensuring we continue to have the vibrant, competitive wireless market that delivers innovative products and solid service to meet consumers' needs.
This is particularly important for secondhand or other mobile devices that you might buy or receive as a gift, and want to activate on the wireless network that meets your needs -- even if it isn't the one on which the device was first activated. All consumers deserve that flexibility.
The White House's position detailed in this response builds on some critical thinking done by the President's chief advisory Agency on these matters: the Department of Commerce's National Telecommunications and Information Administration (NTIA). For more context and information on the technical aspects of the issue, you can review the NTIA's letter to the Library of Congress' Register of Copyrights (.pdf), voicing strong support for maintaining the previous exception to the Digital Millennium Copyright Act (DMCA) for cell phone carrier unlocking.
Contrary to the NTIA's recommendation, the Librarian of Congress ruled that phones purchased after January of this year would no longer be exempted from the DMCA. The law gives the Librarian the authority to establish or eliminate exceptions -- and we respect that process. But it is also worth noting the statement the Library of Congress released today on the broader public policy concerns of the issue. Clearly the White House and Library of Congress agree that the DMCA exception process is a rigid and imperfect fit for this telecommunications issue, and we want to ensure this particular challenge for mobile competition is solved.
So where do we go from here?
The Obama Administration would support a range of approaches to addressing this issue, including narrow legislative fixes in the telecommunications space that make it clear: neither criminal law nor technological locks should prevent consumers from switching carriers when they are no longer bound by a service agreement or other obligation.
We also believe the Federal Communications Commission (FCC), with its responsibility for promoting mobile competition and innovation, has an important role to play here. FCC Chairman Genachowski today voiced his concern about mobile phone unlocking (.pdf), and to complement his efforts, NTIA will be formally engaging with the FCC as it addresses this urgent issue.
Finally, we would encourage mobile providers to consider what steps they as businesses can take to ensure that their customers can fully reap the benefits and features they expect when purchasing their devices.
We look forward to continuing to work with Congress, the wireless and mobile phone industries, and most importantly you -- the everyday consumers who stand to benefit from this greater flexibility -- to ensure our laws keep pace with changing technology, protect the economic competitiveness that has led to such innovation in this space, and offer consumers the flexibility and freedoms they deserve.
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Well that certainly sounds good. I remain sceptical though. It is our government talking here...
You guys should check the article in the link below. Might be a step in the right direction.
http://www.androidpolice.com/2013/0...locking-phones-for-interoperability-purposes/
Hello everyone.
First of all would like to apologize for my English, but I'll do my best to try describe what I think and feel about recent news of OnePlus break up with cyanogen, as commenting about what their practices are.
To tell you guys a bit about me, I'm a student of finance and marketing strategy, love programing and I love android as most of you cyanogen mod project.
I've been very disappointed with OnePlus customer service, where I have identified that this company is moved by something else than merit and honesty, and feel is only right to share with you what I think.
I have been around here for a while and I have seen many people complaining about the costumer services and RMA service. I've made an exercise to understand how it works out, since I got also problems with my phone.
If you are inside PayPal 45 days dispute date, OnePlus will reply to you until two weeks if your question is commercial.
If your question is more technical, and require RMA, they'll reply to you only if you open a dispute on PayPal. If not, you'll be waiting... A while... And waiting...
I've requested an RMA because I think I got unlucky with my phone. I was with my girlfriend, she woke up and stop breathing, she was white and I jumped to get the OnePlus phone to call 112 (911 in Portugal ), but the phone didn't reply, had a sod with stock 44s ROM. I was lucky to have another phone nearby which led me to call an ambulance. Since this night, I told this story to cyanogen and they have been very supportive and are now making all the efforts to try discover what's causing this.
From OnePlus I've been waiting, and waiting...
This information about RMA awful service, you can see around you, just by searching xda.
But why I say is all about marketing?
Remember this : https://oneplus.net/blog/2014/11/a-letter-to-our-indian-users/
If you read carefully, you don't have even once, the question about "why cyanogen mod is dumping OnePlus?"from the people which are commenting the blog. Most of them are criticising Cyanogen Inc move. If we compare to this forum, the thread of opinions about this matter, we'll see that many of us "defended" Cyanogen Inc.
This was a first move marketing strategy. But left a mistake when they leave a comment such us : "
We can’t explain Cyanogen’s decision because we don’t fully understand it ourselves. But we can explain exactly how we’ll continue offering our fans in India an amazing user experience and support for this device."
Why? Simple, if was cyanogen Inc giving the first news about the partnership in India, would leave the idea OnePlus were a weak partner to work with. So to contradict this, they make this statement of accusing the other side with an open question, to "instruct" to think... Because is so awkward for them not being exclusive.
They even add the detail, they've arranged a team of people which will develop android for us! That to give a feeling of being secure and continuing to buy OnePlus phones in the future. Perhaps that was their deal after all, getting liberated from cyanogen and stop paying them.
Cyanogen Inc, is a company which is working with different partners, it's only normal they have been making new business along the way. OnePlus probably didn't like to be shared, and that was a kids move. I've bought OnePlus because of having cyanogen os inside. How about you?
They do the same thing as their emails of client support. You insert a ticket and after one week, they send a reply saying they'll get back to you... And after another week that they are training people to get to help us quicker.
What kind of training is needed? 6month training? Do they receive that much of emails? To train someone for replying to emails, they need only 1 week at max, to know the company procedures. Is just an excuse to make use believe well be helped.
On this link I posted the following statement, as I was angry at them for not replying to my RMA request since 24november : https://oneplus.net/blog/2014/11/a-letter-to-our-indian-users/
"OnePlus should improve client support instead of backstabbing their partners... I don't even understand how you guys get feeded on such a novel. "
And here they've made a new mistake.
If you check the link, they've deleted. Now coming back to thought.
After this I thought the possibility of this blog edit being moderated by someone so that it can pass on the feeling that cyanogen is bad, and OnePlus is good. (good Enterprises do leave costumers at their own free will to speak about the company, but this one, doesn't like you to speak about it...)
Basically, as I hoped to share with you in this post, they've create this marketing gimmick to give the idea they are working at their best, but in fact they just want the money on the table in the future.
I'm sad to not have seen this earlier... But I won't be buying again a OnePlus phone. Not only because of the lack of honesty, but also because of lack of interest to give support to the user's.
Cyanogen Inc has been covering many of their phones defects which some of us encountered with better updates (those defects are reboots, sods and other bugs).
I told them by email, about what happened to me to request an RMA. They didn't even reply, or care.
I'm. Now analysing a legal way of making a legal action in Europe against this company as I feel we are being fulled by them.
I hope I was able to share my thought with you.
Have a pleasant day guys.
Thank you from Spain, Portuguese brother. It is really necessary to hear different news about Opo. Many people have bought this phone and we need really good support for a 325€ phone
And 112 call problem....I can't believe....This situation is when a phone have to response, not only with internet and so on...
That's the problem. They are a Chinese based new start up with no previous Backend let's not talk about OPPO and such. They offer a top spec phone at mid range price, no one knew what support would be like. It appears to be non existant. In some regards I'm inclined to remain with a known manufacturer for my next device which has service centres is your own country. From many posts customer supports seems awful thankfully I've no need for the time being to contact support but anything could happen in the future. If they want to be successful they need to stop buying fancy chairs for themselves and provide an efficient customer service to their customers. Avoid the official oneplus forums it's even worse there.
At the end of the day we all knowingly purchased this device not knowing what customer services would be like and now users are paying the price with a lack of support.
More to add... Dam this is really bad. http://www.gsmarena.com/oneplus_denies_rumors_of_shipping_refurbished_phones_-news-10412.php
As someone who owned an OPO for just under two weeks, and who followed the forums on the OPO site, I have no doubt that the OPO has a much higher percentage of issues with their phones over the competition (say up to 5-10% if not more?). There are simply way too many people raising technical issues.
And for as many people raising technical issues, there are probably an equal number of those raising issues with support (if not higher). So these are some definite red flags to keep in mind when considering buying the phone.
I can say from personal experience that I had a new device (built Nov 4th) that had two technical issues (the yellow band at the bottom and some issues with the touchscreen). So in this regard, I'm definitely in the group with those who had hardware issues.
I can also say from personal experience that I submitted a ticket and got a response within 3 days to return my phone for an exchange. So, in this regard, I guess I got a better experience than most. I have to say I was surprised at the quick response but as I was still in my two week window, maybe that got flagged somehow and they decide to respond to those requests first to stop customers from submitting a full return (within the two week window).
In the end, I sold the phone so never had to follow through with support to see how it would have turned out.
Again, the wide array of peoples experiences is definitely a red flag and if OnePlus wants to succeed in the long run, they have a lot of work to do. Buying a phone and hoping for one that has no issues shouldn't be a lottery experience. It's a shame really since there is a lot of things to like about the phone.
I really hope they improve.. But I already lost hope.
Best advise to keep in mind is "you get what you pay for"
I honestly believe that we all knew the risk we were taking when buying this phone.
Transmitted via Bacon
timmaaa said:
I honestly believe that we all knew the risk we were taking when buying this phone.
Transmitted via Bacon
Click to expand...
Click to collapse
Yeah but one thing is selling other is near stealing...
jgcaap said:
Yeah but one thing is selling other is near stealing...
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Click to collapse
It's nowhere near stealing, that's just sensationalism, we paid money and we got a product.
I thought i read cm will still support the oneplus moving forward? Id assume at least give us lollipop offcially. I bought this device 2nd hand about 3 weeks ago. Ill admit its no where as spectacular as they make it. My next purchase in march will be the htc m8 successor. I wont buy another oneplus product.
On the flip side, most of the people that bought this phone are enthusiasts and phone junkies who tend to be more critical and nitpicky about every single detail.
If this was a carrier subsidized phone, I bet there would be less complains and regular users would not even notice the yellow banding.
Btw I still feel the phone is junk quality and feel like Fisher Price if you ask me even though mine has no issues!
What is this breakup nonsense? There's no breaking up.
As for the customer support, you have to learn to manage your expectations. I bought myself a Chinese 64gb opo for
350euros including shipping, knowing full well what I'm buying and who in buying from. First of all this device can only be purchased online so less than stellar customer support is to be e expected. Second, it's a new company, and a small one at that so missteps are to be expected.
At the end of the day we bought this phone for the insane price. Don't expect to get the same quality of life services you'd get from a more established device maker like sony or HTC or even Samsung. You can't have it both ways. You can't have something insanely cheap and insanely good. The world is built on compromise and I for one am happy with the compromises I've made to own this device. If you're not, simply move along to a better device. Because for every 10 disgruntled, unhappy opo customers, there are 100 quiet happy ones that live in perpetual satisfied bliss with their cheap but powerful device.
Sent from my OnePlus One
devilsshadow said:
What is this breakup nonsense? There's no breaking up.
As for the customer support, you have to learn to manage your expectations. I bought myself a Chinese 64gb opo for
350euros including shipping, knowing full well what I'm buying and who in buying from. First of all this device can only be purchased online so less than stellar customer support is to be e expected. Second, it's a new company, and a small one at that so missteps are to be expected.
At the end of the day we bought this phone for the insane price. Don't expect to get the same quality of life services you'd get from a more established device maker like sony or HTC or even Samsung. You can't have it both ways. You can't have something insanely cheap and insanely good. The world is built on compromise and I for one am happy with the compromises I've made to own this device. If you're not, simply move along to a better device. Because for every 10 disgruntled, unhappy opo customers, there are 100 quiet happy ones that live in perpetual satisfied bliss with their cheap but powerful device.
Sent from my OnePlus One
Click to expand...
Click to collapse
This. This is 100% correct.
Transmitted via Bacon
devilsshadow said:
What is this breakup nonsense? There's no breaking up.
As for the customer support, you have to learn to manage your expectations. I bought myself a Chinese 64gb opo for
350euros including shipping, knowing full well what I'm buying and who in buying from. First of all this device can only be purchased online so less than stellar customer support is to be e expected. Second, it's a new company, and a small one at that so missteps are to be expected.
At the end of the day we bought this phone for the insane price. Don't expect to get the same quality of life services you'd get from a more established device maker like sony or HTC or even Samsung. You can't have it both ways. You can't have something insanely cheap and insanely good. The world is built on compromise and I for one am happy with the compromises I've made to own this device. If you're not, simply move along to a better device. Because for every 10 disgruntled, unhappy opo customers, there are 100 quiet happy ones that live in perpetual satisfied bliss with their cheap but powerful device.
Sent from my OnePlus One
Click to expand...
Click to collapse
Devil. I can understand you have a different opinion from me. But this is way over none sense.
When a company States on the site of the possibility of getting RMA support for two years, that means you will buy a product which includes on the price RMA support for two years. Doing anything else beside that is stealing, as you are tricking the customer to buy something which he won't have. Without RMA support I wouldn't have bought. They should be honest company and not have this type of bad practices which completely destroys their credibility.
Beside that, between European bothers is law to have 2 years RMA support. The product came from Ireland company so I have the right to get that RMA support no matter during that time.
You assuming that you buy a Chinese product with this price I should not expect support. Sorry but is thanks to people like you that probably Chinese manufacturers do not respect laws in others people's country's, which not only I complete reject as is a matter of time to find a effective way of making them comply to this. As last resort I can always go by to request a ban on the product sales in Europe using European supreme Court. Wouldn't be the first time a Chinese manufacturer would have their product banned because of this practices. And in the end, if they want to make money, they have to comply.
I shared this because I decided to denounce the bad practices of marketing made by this company to people which believe what is on their site.
Thank you for taking your time reading.
BTW, every for-profit company is all about marketing. Any company that's not is bankrupt. This problem is no less the consumer's fault than the company's.
CafeKampuchia said:
BTW, every for-profit company is all about marketing. Any company that's not is bankrupt. This problem is no less the consumer's fault than the company's.
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Click to collapse
There are rules in this world... Which should be sacred and respected, not only to keep the trust between two economical agents, but also to not affect the commercial lines and expectations of the product which we are buying or investing. Believing in those words, which you just wrote that is a consumer fault, but you have to add lines. Is a consumer fault only, and only if you accept that as an outcome.
I don't accept, so I'll do whatever I can to have my rights.
When is published on the site my rights, the company has two doors, respect the regulation or get banned from the market. That's how it works on Europe. And I won't expect less than seeing my issue solved.
Alright i found a effective way of solving this: http://ec.europa.eu/consumers/ecc/contact_en.htm
Anyone who needs can use this. According to a friend of mine, everything is sorted within 2 weeks most of the time.
Will keep giving you guys news about this.
jgcaap said:
Believing in those words, which you just wrote that is a consumer fault, but you have to add lines. Is a consumer fault only, and only if you accept that as an outcome.
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That's not what I'm talking about. The consumer sets the tone in the market by placing demands on it--ie, the best product at the lowest price with no compromises. (Doesn't that sound like OnePlus's marketing strategy?), but ultimately that's not possible. There will be compromises. TANSTAAFL.
Example: The American consumer blames corporations and the government for the loss of jobs overseas, then goes to Walmart and buys electronics from China and clothes from SE Asia, later on a car from Korea. Who's to blame? The customer is placing the demands on the market, companies are trying to oblige, and the compromise is that it will cost American jobs. Then we point the finger at government and evil corporations for trying to meet our demands while remaining profitable. Want to keep jobs in the US, be willing to pay more for stuff made in the US.
This situation is similar. The consumer demands a low-price, no compromises phone, OnePlus One tries, fails (compromises in quality and customer service), the consumer complains. No compromise means being willing to pay full price and then getting a top-tier product with excellent customer service. Pay less, and you should expect less. TANSTAAFL.
With the OnePlus One, I knew I was paying half price for a phone with great specs from a Chinese upstart willing to open their doors for business at little-to-no profit and a mere months-long history. I anticipated problems (kept my Nexus 5 just in case), took the risk, and I won. I do genuinely feel bad for those of you who've had bad experiences. You are missing out on what should have been a great product.
CafeKampuchia said:
That's not what I'm talking about. The consumer sets the tone in the market by placing demands on it--ie, the best product at the lowest price with no compromises. (Doesn't that sound like OnePlus's marketing strategy?), but ultimately that's not possible. There will be compromises. TANSTAAFL.
Example: The American consumer blames corporations and the government for the loss of jobs overseas, then goes to Walmart and buys electronics from China and clothes from SE Asia, later on a car from Korea. Who's to blame? The customer is placing the demands on the market, companies are trying to oblige, and the compromise is that it will cost American jobs. Then we point the finger at government and evil corporations for trying to meet our demands while remaining profitable. Want to keep jobs in the US, be willing to pay more for stuff made in the US.
This situation is similar. The consumer demands a low-price, no compromises phone, OnePlus One tries, fails (compromises in quality and customer service), the consumer complains. No compromise means being willing to pay full price and then getting a top-tier product with excellent customer service. Pay less, and you should expect less. TANSTAAFL.
With the OnePlus One, I knew I was paying half price for a phone with great specs from a Chinese upstart willing to open their doors for business at little-to-no profit and a mere months-long history. I anticipated problems (kept my Nexus 5 just in case), took the risk, and I won. I do genuinely feel bad for those of you who've had bad experiences. You are missing out on what should have been a great product.
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Sorry I agree with you here...