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[INFO] Screwed over by the Eee Pad launch - Sign In Thread

So, I've been lied to by Asus' chosen retailers, and I've seen people who placed orders after me receive tracking numbers, while my own shipments are indefinitely backordered. It seems I'm not alone in that.
I have no choice but to cancel my orders in a week from now, because I'll be out of the country with my family for two weeks, and nobody will be around to collect deliveries. Given that the 48 hours we'll be spending in airports and airplanes was one of the key reasons I decided to buy the Transformer now rather than waiting for something better, I almost certainly won't be buying one on my return -- once my orders are cancelled, it's game over for Asus.
I was utterly disgusted to see that instead of apologizing for the inconvenience, or giving even vague information as to when they'll be providing more stock, Asus had the audacity to post about how we "love" them on their Facebook page:
https://www.facebook.com/notes/asus...mer-sold-out-in-north-america/194700557240017
There's plenty of info in the US retail availability thread, but it's hidden in 400 pages of posts. Hence, I thought it might be a good idea to collect together all of the unhappy, would-be customers who've been lied to and mistreated by Asus' launch partners in one place, where Asus can see that love is not an emotion we're feeling right now, and that we're extremely unhappy about how we've been treated.
Air your grievances here. Have you been lied to? Have you been passed over for shipments by retailers, when those who ordered after you are receiving their tablets?
Tell Asus exactly how you feel. If you have plans to cancel your order after a certain date, let us know when. And if the way you've been treated by their retailers has persuaded you not to do business with them or Asus again, don't be shy about saying so.
Personally, Asus has 7 days to get my tablet to a retailer who will actually ship it to me. If they don't, I won't be buying an Asus product, ever again.

I placed my order around 3AM with amazon, as of now, still no activity on the order... while people who ordered after me got it.
I think it may have to do with the fact that my order showed up as coming from Target.com/ITC or something but now its showing amazon LLC.
Then I placed order with Datavision, who over sold and have gotten the money back.
Then I placed order with TigerDirect and they, it seems over sold as well and have been hearing and reading lies from them since yesterday.
Asus screwed up big time!

So you're blaming Asus? Awesome. Doesn't sound like you've been an early adopter before.

You aren't alone Knox; I ordered mine at the same time as you did. I'm pretty sure we were chatting in the IRC room while we were waiting for it to get released.
I talked to an Amazon rep yesterday who guaranteed me the product would arrive on the estimated delivery date. I talked to another one today after the shipping info wasn't updated and that rep basically stated the previous rep lied to me and that I would not be receiving my product as expected.
I'm throughly upset because I could have ordered it from another retailer at the time and received my TF tomorrow or Friday.
I'm not sure if I'm going to cancel now and get the Acer or wait a week to see if I actually get the TF.

frysee said:
So you're blaming Asus? Awesome.
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Asus didn't provide sufficient supply for the launch, have provided no information on when more stock is expected, tried to spread what tiny stock they had across too many retailers, didn't require their retailers to sell first-come first-served, and failed to supply *any* accessories or 32GB tablets at all.
I'd say they shoulder a very large part of the blame.

seshmaru said:
" hey guys retailers lied to us and mistreated us! let's blame Asus!"
You two sure are American.
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Actually, I'm not. I'm British. And raised in Asia. But feel free to throw around childish stereotypes in any other thread you like, just not this one, please.

knoxploration said:
Personally, Asus has 7 days to get my tablet to a retailer who will actually ship it to me. If they don't, I won't be buying an Asus product, ever again.
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this alone makes me believe you are crying over spilt milk.
its a early launch. supplies are limited. all asus did was supply the product to retailers. how the retailers handle it is their business not asus's. if you're that hardcore about raging over the retailers that you wont buy another asus product, you have issues.

To be quite honest, I'm sure that ASUS has given away more free tablets to reviewers, contests (both twitter and facebook), college student "representatives", etc. than they sold... how exactly are they making money on these tablets? LOL

Have you even read the engadget post? it clearly states it's unknown whether it's because of limited supplies or huge demand or both.
Asus had already said there would be limited supplies in a statement, and the point still stands, if they had built up stock first you still wouldn't have it now since it wouldn't have been released for a while.
In essence you're just sour grapes because some people got one of the limited supplies and you didn't. And if you can't have it no one can have it.

Zepius said:
this alone makes me believe you are crying over spilt milk.
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If you read my entire post, you would see I have no choice but to cancel my order in 7 days, because there will be nobody in the country to receive shipments.

EP2008 said:
To be quite honest, I'm sure that ASUS has given away more free tablets to reviewers, contests (both twitter and facebook), college student "representatives", etc. than they sold... how exactly are they making money on these tablets? LOL
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Yup, and each of those came with a dock, while they haven't sold a single dock in the entire US market.

i bet you will be buying another asus product because they make many components for other companies

I think the main problem was the race to launch first, certainly in the UK. In the US the Xoom has been out for a while, which is why I think Asus wanted to concentrate more on the UK (makes a nice change!) so that they could pip Motorola to the post with the UK launch. The Xoom was originally set to come out on the 9th April, and at the last minute Asus managed to get a limited number of units out to uk shops around the 6th, although I didn't discover this until after that date.
Truth is that I would have bought the first tegra2 tablet that came out in the UK, and I had been waiting (mistakenly) for the xoom on the 9th. On that day I got out of bed, went down to PC World and tried to get one, only to be told they had been delayed until middle of June. A couple of days later after reading more about the transformer I found out a local Comet had one in stock so I bought it. A few days later I noticed PC world had the Xoom in.
My point of this very long story is that this is just happening this time round with this set of tablets because the manufacturers are rushing to get their tablets out to the masses and be first. I think everything will settle down soon and people won't feel 'lied' to once the availability is sorted out. Asus could have given a more solid date, granted, but like seshmaru said, if they'd held on to stocks until they'd had enough to go round, then nobody would currently have one.
You can't really blame Asus for the retailer's actions. If Asus hadn't given them a solid date or numbers of shipments expected, then the retailers shouldn't really be advertising the product for sale, or should at least inform the customer they aren't definite dates. They only make the things, without having their own entire distribution arm like Apple, they can't control what retailers do!
Still sucks for you man going on holiday! I've been there, waiting for gadgets to come before a trip away and they haven't arrived, it's not fun!
Think on the positive side man, if the only reason you bought this was to use for a trip, then buy yourself a good book instead, and bam! Saved yourself £400! I'd invest that money into training a monkey butler.

cochese135 said:
i bet you will be buying another asus product because they make many components for other companies
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Can you people go troll some other thread, please?

Removing comment

@Therm, I said you two, referring to dot and knox.

frysee said:
So you're blaming Asus? Awesome. Doesn't sound like you've been an early adopter before.
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Who else is responsible for this fiasco?
It's not like they didn't see this coming after they botched the UK launch.
AT LEAST a few folks in the UK got the keyboard docks - from everything I've seen in the US "launch", no one received a keyboard dock.
So yes, Asus, how do you "launch" a product with such insufficient stock - and with ZERO keyboard docks - which btw is the PRIMARY feature that sets your "Transformer" apart from other tablets?
There would be a lot more happy customers if, following the UK debacle, Asus *announced* that the US launch would happen in May - or June - or whatever it takes to actually have an ample supply on on hand - and oh yeah KEYBOARDS too!

frysee said:
So you're blaming Asus? Awesome. Doesn't sound like you've been an early adopter before.
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Forgot to add, ASUS is the one that announced the launch on 4/26 - with a list of retailers on their own page. Yet several of those retailers (sears.com, staples.com, officemax.com, officedepot.com etc) NEVER even received stock.
How do you announce a launch date - and retailers - but don't supply those retailers with any units?
Yes, in my opinion, that falls on Asus.

I think blaming the retailer and the supplier can be split into two separate debates.
The retailer, reseller, gougers, etc; that is just the nature of the business. How they handle their customer is independent to each store and that is where your money speaks loudest.
Amazon I feel did an amazing job. Their order system processed all orders with no crashes up until they were sold out. Once sold out, they site updated to backorder. When you place an order, you assume the risk of delays and backorders. How heavy handed you want to be on a company is up to you but does not change the fact that when you make a purchase, you play by their rules.
As for ASUS, I think they did a terrible job. They put one posting of low quantity on facebook for UK. Then for US post, they have a huge banner that says "On shelves on 4/26". There was not a single item on any retailer's shelves. There were no communication with their retailers to give them constant updates on status. They release the Keyboard Dock but have absolutely no availability. Communication was terrible to their customer and their retailer which are their customers as well.
ASUS needs to get their act together if they want to attempt to compete with Apple. Hell, even a multibillion dollar company like Apple makes mistakes, but they sure know how to launch a product and connect with their consumers and retailers (strict pricing, etc).

pogul said:
Who else is responsible for this fiasco?
It's not like they didn't see this coming after they botched the UK launch.
AT LEAST a few folks in the UK got the keyboard docks - from everything I've seen in the US "launch", no one received a keyboard dock.
So yes, Asus, how do you "launch" a product with such insufficient stock - and with ZERO keyboard docks - which btw is the PRIMARY feature that sets your "Transformer" apart from other tablets?
There would be a lot more happy customers if, following the UK debacle, Asus *announced* that the US launch would happen in May - or June - or whatever it takes to actually have an ample supply on on hand - and oh yeah KEYBOARDS too!
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"I can't get one so no one should get one"
btw UK launchdate didn't have the dock either, and the dock is an accessory, accessories are released at a later date more often.
If they had waited the Iconia a500 would possibly have gained momentum, (which it didn't, but it could've) this is the best strategy for Asus seeing as demand is far exceeding the supply, it's been a raging success for them. Besides they promised a Q1 launch around march last year, at least they stuck to their word without any launch delays.

Is America Screwed when it comes to Samsung?

First of all I am not what I would call a fan boy even though every major appliance in my house is a Samsung, even the dishwasher. I have an S3 phone and the Note 10.1 is my constant companion. Lately I have been wondering as we wait for JB update (both phone and tablet) if the Apple ruling in the USA is hampering the speed that we are getting Samsung updates or software. Hell, you can barely get any accessories for the Note 10.1 in the US much less an update. There are even issues with some software available on the the Samsung app store that due to licensing issues Samsung can't sell in the US but the rest of the world has full access.
I love my tablet and would not trade it for any other. Works great as it is and if JB never came I would be fine. However, I think that it is possible we will see a much different user experience here in the states over the next few years when it comes to Samsung Tablets and Phones than the rest of the world. Until Apple gets off the crack pipe and stops litigating every electronic item that comes out we may have an issue.
Thoughts?

rap6388 said:
...if the Apple ruling in the USA is hampering the speed that we are getting Samsung updates or software.
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It's just Samsung's priorities or lack thereof. HTC's just as bad. And both typically launch updates internationally first so our friends overseas aren't getting something we're not since other than the one German carrier ROM no Note has JB. The JB roll-out on the SGS3's not going particularly well and the One X JB update went back to the drawing board after problems were encountered when it was rolled out to the first region to receive it (Taiwan). So it’s the update process that sucks and the U.S. is just along for the ride.
Hell, you can barely get any accessories for the Note 10.1 in the US
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Or Europe. The car dock for the GN was released nine months after it was shown. Same thing for the wireless charging station for the SGS3. The U.S. actually got the book cover for the Note before Europe. The accessory line is just mismanaged; I don't think the U.S. fares better or worse than the rest of the world. And again, HTC's the same. Kind of makes you wonder why they offer accessories at all if they don't want to sell them.
I think that it is possible we will see a much different user experience here in the states over the next few years when it comes to Samsung Tablets and Phones than the rest of the world.
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You need to separate tablets and phones. Phones are always going to be a cluster here in the U.S because Samsung doesn't sell unlocked phones directly and the carriers here are notorious for their lack of urgency for getting updates out. The U.S. Wi-Fi Note is a Samsung direct device and so far hasn't been treated better or worse than its international relatives when it comes to updates. Samsung customizes the s/w by region for each device they sell. The U.S. is just another region and a big one at that. Certain Android features are blocked in the U.S. by both Samsung and HTC but so far that hasn’t appeared to affect the update schedule one way or the other.

Don't you guys never heard abaut ebay (de or gb). And considering on updates, sammobile page is available on whole earth.

No, its the same everywhere else. I'm in the uk and have received 0 updates.

im in egypt and no update
i wish the give the update to world wide very soon

I don't think I was clear. This is not about the JB update but just Samungs' position in the market right now with Apple hanging over their head based on the over the top billion dollar ruling.
For example, there is an app in Samsung market called DirectOffice Print. It is a great print app but the US owner can't buy the app on the app store because of contract issues Samsung has in the US. It is items like this and features that the US seem to miss that I am speaking of.

rap6388 said:
I don't think I was clear. This is not about the JB update but just Samungs' position in the market right now with Apple hanging over their head based on the over the top billion dollar ruling.
For example, there is an app in Samsung market called DirectOffice Print. It is a great print app but the US owner can't buy the app on the app store because of contract issues Samsung has in the US. It is items like this and features that the US seem to miss that I am speaking of.
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The Samsung App store not being able to manage payments in the U.S. is an infrastructure issue that has nothing to do with Apple. They've said U.S. payments will be in enable in Q1 2013. And the "billion dollar ruling" is a drop in the bucket; they made $7.4B in profit in Q3 of this year alone. By raising Apple's chip prices 20% they probably covered it if they indeed ever have to pay it. The Note V will be out by the time appeals are exhausted. If Samsung's not doing something or not doing it right it's because their Samsung. They get a lot right but they get a lot wrong too.

rap6388 said:
I don't think I was clear. This is not about the JB update but just Samungs' position in the market right now with Apple hanging over their head based on the over the top billion dollar ruling.
For example, there is an app in Samsung market called DirectOffice Print. It is a great print app but the US owner can't buy the app on the app store because of contract issues Samsung has in the US. It is items like this and features that the US seem to miss that I am speaking of.
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Well, as much as I hate to say it, this is how Sammy does business.
It's worse if you're in Canada.
Samsung Canada has a reciprocal agreement with Samsung USA not to sell to each other's market. But Samsung Canada doesn't feel there's much demand in Canada for computer products - just phones... (although it is getting better - we now have netbooks... Yes, that was sarcasm...) so we either get Samsung products late or not at all. And even though we're right on the border - we can cross border shop - we can't buy the products in the US online and have it shipped.
Ironically, Samsung opened their first North American full time store in Metrotown Mall in Burnaby British Columbia Canada (a suburb of Vancouver).but they can't show most of their products because they're not available in Canada and you can't buy them from the US.
And even though Canada uses the same cell and WiFi frequencies as the US, we get 'special' verisons of their products that block us from getting updates at the same time as the US. (That's why there's a GN 8010 AND a GN 8013 that are essentially identical). I had the same problem with my Galaxy Nexus phone - the Canadian version is a yakjuux which is supported (barely) by Samsung rather than the yakju version that's supported by Google directly,.
Like you - most of my hardware is Samsung - simply because they build exactly what I want. No one else does. But it means I have to drive to the US and buy these over the counter and drive them back, or have a friend in the US ship it to me.
I may like Samsung's products - but the company sucks...
Side note: Also, they're lousy at getting accessories in big box stores like Best Buy and Future Shop up here... I was trying to get a Note 10.1 Book case and the Samsung Store was out. They recommended going to BB or FS and I had to point out that neither of them actually carry any Samsung accessories - hell, it's hard enough finding the Note 10.1 in some of them...

I should have learned my lesson when I had my Tab 10.1, took them a year to update it to ICS. By the time they did that, I had been using unofficial ROM for about 4 months (give or take). Not acceptable. This is definitely my last Samsung tablet, even though I love it dearly. Samsung don't deserve one single dime for their awful commitment to customer's satisfaction.

Gotta get Nexus
if you want the latest ROMS

mrdaco said:
Don't you guys never heard abaut ebay (de or gb). And considering on updates, sammobile page is available on whole earth.
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That's not a solution. If I wanted to buy from unreliable and potentially shady resellers - I'd buy at Best Buy.
At least they have a return policy...
The point is that if you're going to make products, you should support them well. Or at all. Samsung is the leader in sales for smartphones and are rapidly growing in market share for tablets... yet they still can't get Best Buy to carry cases for their phones or tablets. All you get is the usual wall after wall of iDevice crap.
Best Buy isn't a charity - they carry what they think will sell - or what the manufacturer will pay them to carry (yes, surprise - manufacturers pay for special displays and 'endcaps' as well as for preferred positioning - higher on a shelf for example). Samsung has to spend a bit more to get the visibility Apple gets. They have to realise that customer support is more than just having a lousy website that's more about selling more product than about supporting the customers they already have...
But 'return customer' and 'customer loyalty' seems very low on Asian hardware maker's minds, it would seem.

TheWerewolf said:
But 'return customer' and 'customer loyalty' seems very low on Asian hardware maker's minds, it would seem.
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The h/w business is almost entirely Asian with the exception of Apple, Nokia, and Motorola. We've discussed update priorities, accessory availability, and general attention to existing customer's needs. Only Motorola sells Android devices so it's them vs. the Asians if you want to draw a comparison. I've owned devices from Motorola and most of the Asian manufacturers. Here's my conclusion: they all suck in the three categories we're discussing. Let's add a fourth category; product quality. Here's my quick assessment:
Samsung - Means well but gets caught up in their enormity. Their priority is clearly future sales but they generally tend to treat the existing customer base well. There are exceptions and the OG G-Tab update to ICS is a good one. By offering dozens of different s/w types on a single device they make their own life more difficult. Rolling out updates across regions is a cluster because of it. They have terrific warranty service and will pay roundtrip shipping for repairs and replace a device with a new one if parts aren't available. They suck at the number of accessories offered and making them available in a timely manner. Their products are generally well put together using premium components.
HTC - Has really been trying to get updates out more quickly and with better quality. The One X has been updated to three new Android versions and has gotten three new versions of Sense since March. In spite of that it still takes too long to get updates out and they've had some pretty bad s/w that's been deployed without being thoroughly tested. Their warranty service is hit or miss depending on region. The U.S. isn't too bad and they do seem to try to get things right. They have a really nice variety of accessories; good luck trying to find them in stock anywhere. Their products are made from premium components but they've had a lot of QC issues with their latest devices. Good examples are extremely well made. They don't provide warranty support for devices that have had their bootloaders unlocked.
LG - Their support in the U.S. is atrocious and the rest of the world is a mixed bag. An alarming number of their products over the past two years have had design and h/w issues. Examples are overheating, spontaneous rebooting, boot loops, and sporadic wireless performance. Both the new Optimus G and N4 have thermal throttling issues so it doesn't seem like much has changed. The HTC Droid DNA has the same chip set and isn't experiencing similar issues. They are absolutely atrocious at updates. They offer few accessories and what's offered is impossible to find. Their devices are built well but it doesn't matter if they have fatal design flaws. The customer has to pay to ship a device to LG for repair.
Asus - They put more effort in to serving their existing customers than any other Android manufacturer. They are quick to update their devices, have representatives commenting on XDA, and try to address issues they're made aware of. Their warranty service is atrocious with frequent claims of "customer induced damage" for known issues. It can take weeks to get a device repaired and it's difficult to get an accurate status. Customers pay shipping to get the device to Asus. Their products are made from inferior and in some cases outdated components. They also have an abnormally high number of QC issues. The latter two elements along with crappy repair service sort of negate their customer service efforts. They offer a few basic accessories that seem to be generally more available compared to other manufacturers. When they introduce a new device its a cluster trying to find it and, because they're offered in multiple colors, finding the matching keyboard. They don't provide warranty support for devices that have had their bootloaders unlocked.
Sony - There are tied with LG for being worst at keeping their devices updated. I'm not familiar with their mobile device service but I've used them for PC service and they've been very responsive. Their products are generally well made but always seem to be a cycle behind everyone else design, feature and s/w wise. They tend to do well with offering accessories and making them readily available but they are very expensive.
Motorola - Their support of existing customers is tragic compared to the Asians. Even after Google acquired them they announced that late-2011 high-end devices that they promised upgrades to ICS for wouldn't be receiving them. They offered affected customers $100 off a future Motorola phone instead. They are also worse than the Asians at updates they do roll out. Their warranty and repair service is generally good. Their products are well made but MotoBlur is considered the worst of the overlays. It has been toned down on newer phones but is still far less complete than Sense or TW. They offer quite a few accessories but they are quite expensive. They are fairly easy to find. But in comparing Motorola to the Asians their complete lack of regard for existing customers makes them the worst of a bad lot. They don't provide warranty support for devices that have had their bootloaders unlocked.​
So, at the end of the day, there aren't really any stand-out winners. Toshiba, Acer, and Lenovo are bit players based on the low volume of devices they sell so I haven't included them. From general observation they aren't typically known to be any better or worse than the companies I've described. So balancing all four criteria Samsung and HTC, IMHO, are the best of a bad lot (at least in the Android world). Since Samsung seems to be taking over the Android world any way we might not have to worry about comparisons for very much longer.
Thoughts? Personal experiences?

BarryH_GEG said:
The h/w business is almost entirely Asian with the exception of Apple, Nokia, and Motorola. We've discussed update priorities, accessory availability, and general attention to existing customer's needs. Only Motorola sells Android devices so it's them vs. the Asians if you want to draw a comparison. I've owned devices from Motorola and most of the Asian manufacturers. Here's my conclusion: they all suck in the three categories we're discussing. Let's add a fourth category; product quality. Here's my quick assessment:
...
So, at the end of the day, there aren't really any stand-out winners. Toshiba, Acer, and Lenovo are bit players based on the low volume of devices they sell so I haven't included them. From general observation they aren't typically known to be any better or worse than the companies I've described. So balancing all four criteria Samsung and HTC, IMHO, are the best of a bad lot (at least in the Android world). Since Samsung seems to be taking over the Android world any way we might not have to worry about comparisons for very much longer.
Thoughts? Personal experiences?
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Sounds like Samsung should hire Asus to support their products and Asus should get Samsung build their products.

Vincent9756 said:
Sounds like Samsung should hire Asus to support their products and Asus should get Samsung build their products.
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Here's the difference between Asus and Samsung/HTC when it comes to updates. Asus is the hands-down winner for getting updates out the door the fastest. But in doing so, it takes at least three subsequent updates to make the initial update complete. Samsung and HTC are painfully slow but (usually) the updates they get out are pretty solid. By that time, because Asus had to update the update multiple times, they arrive at the same place at the same time. Kind of a "tortoise vs. the hare" thing.

BarryH_GEG said:
The h/w business is almost entirely Asian with the exception of Apple, Nokia, and Motorola. We've discussed update priorities, accessory availability, and general attention to existing customer's needs. Only Motorola sells Android devices so it's them vs. the Asians if you want to draw a comparison. I've owned devices from Motorola and most of the Asian manufacturers. Here's my conclusion: they all suck in the three categories we're discussing. Let's add a fourth category; product quality. Here's my quick assessment:
...
So, at the end of the day, there aren't really any stand-out winners. Toshiba, Acer, and Lenovo are bit players based on the low volume of devices they sell so I haven't included them. From general observation they aren't typically known to be any better or worse than the companies I've described. So balancing all four criteria Samsung and HTC, IMHO, are the best of a bad lot (at least in the Android world). Since Samsung seems to be taking over the Android world any way we might not have to worry about comparisons for very much longer.
Thoughts? Personal experiences?
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I agree. I wasn't actually making a 'Western vs Asian' comparison - although rereading what I wrote, it does come across that way. Unfortunately, Apple is kind of the bar for support, quality and attention to detail, even with their recent decline in all three areas.
But my experiences with HP, for example - with their Slate 500 was odd - they had delivery problems, but they really went the extra mile to make up for it. In fact, in my own case, they ended up giving me almost a 30% discount for being late. I didn't even ask for it. They did screw up by choosing n-Trig for the digitiser - but at the time, it seemed a logical choice.
I only have one major experience with Dell - I bought an Axion Windows Mobile PDA that failed. They sent me a box in which to return it at no cost... and a new unit along with the box - also at no cost.
Of course, I have a Transformer Prime - and it's such a mixed bag of hurt and happy. As you note - the device feels right - and they got a lot right about it. It has the best USB driver support of any tablet out there. It provides enough USB power to run a hard drive. The dock is brilliant. And then they mess up something as basic as the GPS, WiFi and Bluetooth. And I think most of us could have dealt with that - if Asus hadn't utterly botched their response to the problem by essentially admitting the problem, then failing to fix it, then claiming the GPS wasn't meant for serious use (commerical GPS? What?) then trying to erase history by removing the feature from the box, then sending everyone a free GPS dongle that was just horribly thought out... and didn't fix the WiFi or BT issues. To add insult to injury - they announce a replacement pair of Transformers with the problem fixed... just two weeks after finally shipping the Prime - which was late. But the Infinity was supposed to be $100 more (which kind of took some of the pain away) - only to finally ship at the exact same price as the Prime.
Oh.. and then just after getting the dongle, the Prime's back camera died and that took a month to get repaired...
That's a lot of bad PR and bad customer support in one ball of hurt.
I bought an HTC Surround - the design made it impossible to remove the back without holding the screen which is on a slider. I sent it back after just two months of ownership because after upgrading to WP7.5 the screen started to act oddly.They claimed that the strain on the screen damaged it and refused to repair or replace it under warranty - demanding $250.
Which brings us back to Apple for a moment - I bought an iPhone 3G and two weeks afters the warranty expired, the 3G radio fried. When I took it back, they refused service - but offered refurb replacement.. also for $250. I asked if I could pay extra and upgrade to the 3Gs, but they refused claiming that their agreement with the cellco prohibited that. You'll pardon me when I get annoyed at people who go on about how great Apple's customer support is and how 'they'll replace or repair broken devices, even if they're a little over warranty...' Riiiight.
So, yes, as much as I hate to say it - at the moment, Samsung is the least evil current choice....
But it's definitely not what I would call a great choice...

TheWerewolf said:
Apple is kind of the bar for support, quality and attention to detail, even with their recent decline in all three areas.
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I totally agree. Part of it is because Apple's a marketing culture. They have always believed that pulling customers in with an excellent experience (h/w, s/w, content, support) and not relegating the control of the experience to others would lead them to loyalty, advocacy, scale, and profit. Looking at their market cap you can't argue with their approach. But their stock's dropped 20% since September while Samsung's been selling record numbers of devices and reeling in record profits. Samsung is no Apple and I don't think they'd ever be able to adapt that culture. But Apple's begun to bore people by sticking to their formula while everyone else is offering bolder more individualized experiences. The aging of Apple's demographic and adoption of Android by younger market segments doesn't bode well for Apple's future. At some point they are going to have to do something interesting and it isn't making the iPhone's display taller. Remember their famous "1984" commercial and the "think different" campaign? They've become what they used to parody.

I'm from Australia and thought much the same particularly with accessory availability. Then I moved to kenya of all places. Here Samsung is the undisputed champion. Nobody has an Iphone. Everyone has Samsung. Accessories are everywhere. All the major Supermarkets have a phone shop inside them and nearly all carry accessories en masse.
It makes an enormous difference to the functionality and usefulness of the product when you can do things like plug a flash drive into it or plug it into your TV. There are also many dedicated Samsung shops around the place. Although for some reason they seem to get the products later than the other retailers.
Samsung can definitely get it right in certain regions. I'm not sure why it struggles in others
Sent from my GT-N8000 using xda app-developers app

Simple, its what the public wants... Or thinks it wants...
Samsung have started to push out adverts here in Oz, especially S3 and SGNote 10.1, now when you rarely ever used to see their phones advertised. Apple was everywhere...
The shops are simply responding to what the customers want... Everyone was buying apple products, so naturally you stock Apple accessories with a few other brand accessories too. But if the lions share of customers want Apple products, why would you stock with only a few Apple accessories and have a whole heap of stuff you can't sell because the perceived market isn't there? That would be, from a sellers point of view, madness...
Until public opinion and buying habits shift noticeably then we are stuck with shops full of Crapple merchandise. When Android becomes a major seller, this is where standardisation is good, then we'll see the stock move to that area instead as profit drops for Apple stock... Unfortunately there's still a perception among retailers that Apple is an easy sell... That and the fact that there are a million different types of android tablet and phones out in the world, and there's only so many things they are prepared to stock while generally all Apple stuff fit or was useable by all apple customers... Until Iphone 5 that is...

The issue as I have always understood it has many sides. First Apple builds their OS for their devices, no one else gets it no other hardware can run it so they only have to optimize and remove features based on the generation of the device (3GS, 4, 4S, etc) and what will and won't work.
Now for Android OEM's they have a couple of challenges. First Google makes the OS and unless you are chosen for a Nexus launch you won't get the new OS in its finished state until after that (don't recall when JB 4.1.1 came out) so they have to wait.
Then the OEM's have to decide which devices can and cannot run the software based on the crippled (carrier specified hardware in the USA) so devices that are less than a year old get screwed over (HTC 2012 and 2011). Then they have to make sure their drivers work since not ever one of their phones (and tablets) uses the same processor or family of processors so we have Texas Instruments, Qualcomm, Samsung, Intel, etc. Then the priority is always given to the latest hardware going out the door since you want your newest hardware to (hopefully) be running the most current OS you had in the pipeline, or in our case JB 4.1.1. Then they start to update for devices they can support.
Now what I see as a huge issue and is the heart of fragmentation is Google's failure to set standards and timelines from both the OEM's and Carriers (USA are the offenders here) to deliver the OS updates. Google should be collaborating with the OEM's to enforce software rollouts. They could also put forth some type of awareness campaign to insure users are in the know and can have an expectation from their carrier and OEM that they will get that update. Oh wait that was the Android Alliance crap announced last year that did ABSOLUTELY NOTHING.
For me I would be fine with my GN 10.1 and soon GN 2 running some iteration of JellyBean hopefully 4.2 so it has the enhanced security features etc.

BarryH_GEG said:
I totally agree. Part of it is because Apple's a marketing culture. They have always believed that pulling customers in with an excellent experience (h/w, s/w, content, support) and not relegating the control of the experience to others would lead them to loyalty, advocacy, scale, and profit. Looking at their market cap you can't argue with their approach. But their stock's dropped 20% since September while Samsung's been selling record numbers of devices and reeling in record profits. Samsung is no Apple and I don't think they'd ever be able to adapt that culture. But Apple's begun to bore people by sticking to their formula while everyone else is offering bolder more individualized experiences. The aging of Apple's demographic and adoption of Android by younger market segments doesn't bode well for Apple's future. At some point they are going to have to do something interesting and it isn't making the iPhone's display taller. Remember their famous "1984" commercial and the "think different" campaign? They've become what they used to parody.
Click to expand...
Click to collapse
Just gotta say: iCustomers are snobby, horribly wretched, self-absorbed "high designer" wanna-be's. Apple's hw is far from impeccable, the sw is strangling. They're good at glamour (making something appear far better than it actually is). Samsung is unfortunately trying to cut into that crowd, and I think they'd do better to provide a strong counter position: a tablet that lasts for years instead of 6 months. A phone that makes it to the next upgrade cycle (like the gNex).
Early 20th century design principles (built to last decades-- ie heirloom quality) should be a global standard....yes I know I'm pipe dreaming here....
Apple IMO has made it difficult for Samsung to really get behind its own products in the US, but it's jot just apple, mobile device carriers have lobbied our government, fcc, and individual manufacturers to NOT release things like the p6800 or the n8000 because carriers want you to buy a phone AND a tablet with a data plan, not just a tabletnwith telephony hardware... so f***ing sick of our markets being manipulated by the big players, people don't even know that there ARE tablets available with telephony hw... blah...
Sent from my GT-N8013 using XDA Premium HD app

HTC One sold/shipped 5 million times in a month?

After reading all the bad news yesterday about HTC (people leaving the company, articles about a "future without HTC", etc): I opened my dutch news app this morning when drinking my coffee and saw this:
http://www.nu.nl/gadgets/3481460/htc-one-vijf-miljoen-keer-verkocht.html
I expected to see an article about the Galaxy S4 being sold 10m times in the first month, but this nice dutch website preffered to focus on what HTC has done. Apparently, HTC has sold 5 million One's in "one month". So it has done 50% of what Samsung has done in the last month. And I guess that doesn't include what HTC has sold in March/April.
The weird thing is, I always read my twitter feed first. I have not seen a single report about this anywhere on Twitter. On the other side, NU.nl is a big and serious website here in the Netherlands.
What do you guys think? I am very happy to see this and it's far above my expectations. If this is true, HTC is not dying anytime soon!

Doesn't seem likely, as they had major production issues until late April.

I'm happy for them and hope they'll get through the rough time they are atm so they can continue making amazing phones!

ArmedandDangerous said:
Doesn't seem likely, as they had major production issues until late April.
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its reported by the wall street journal quoting an official HTC exec (wsj needs subscription)
the news was just posted by Android Authority
so i would believe it
demanding outstripping supply, why is this so hard to believe?

you missed the fact which stated that it's most likely orders done by the shops and carriers, not to customers themselves. meaning they aren´t real sales yet
However, I do hope they all sell in the end anyway though. HTC deserves this, and beyond this as well. at the end of this month, which means soon enough, their capacity to create Ones will double from the amount right now. (if not already)

hamdir said:
its reported by the wall street journal quoting an official HTC exec (wsj needs subscription)
the news was just posted by Android Authority
so i would believe it
demanding outstripping supply, why is this so hard to believe?
Click to expand...
Click to collapse
High demand with nothing to sell is still not a sale though, unless they are also including unfulfilled orders by their carrier partners and local stores~~ The phone has been launched in my country a whole month ago, and not a single store has more than 1 unit for sale at a time, with some stores getting 5 units per 3 days (that's on the high end) >.>
Making my 1-to-1 change for a faulty NFC chip all the more painful, as I'll have to wait 1-2 weeks for HTC to bring in stock ):

Cbxu said:
you missed the fact which stated that it's most likely orders done by the shops and carriers, not to customers themselves. meaning they aren´t real sales yet
However, I do hope they all sell in the end anyway though. HTC deserves this, and beyond this as well. at the end of this month, which means soon enough, their capacity to create Ones will double from the amount right now. (if not already)
Click to expand...
Click to collapse
I didn't miss it, though I forgot to mention it in the first post. I'm not sure about the 10m from Samsung either, are those sold or orders done by shops/carriers?
Either way, I was expecting this exact message but with a 1 instead of the 5 million. Even if it's just orders done by carriers/shops, it's far above my expectations!
And it's good HTC are doubling their production, it's indeed awfull they often have 1-2 units per store also in the Netherlands.

I think samsung is aiming the same, 10 million orders but not all of them sold; they're still in storage of retailers / carriers.
Also when i went for accessory shopping, I was told everytime that they didn't have any since they got such few phones (1 - 5 maybe a day). saying it was not worth it yet buying accessories for such a scarce phone. it affects a whole deal.

5 million since launch, not just the last month:
http://www.theverge.com/2013/5/23/4358378/htc-one-5-million-smartphone-sales
Very respectable number to be honest, sure Samsung has double that in less time but people wanted another S3 and well, thats basically what they got.
Learned people got the One and now word of how good it is, is spreading.
But HTC, why did you release the HTC First? /sigh

5 million Seems like a stretch actually... Supply is still a serious issue..... The unlocked versions in US have been in backorder status for the entire month.... HTC ONE launch has been delayed by over 1 month in most Asia countries....
If they are counting confirmed orders then 5 million may be accurate... But it's highly unlikely that 5 million have been sold already....
Sent from my HTC One X using xda premium

amazing to see htc do so well after all the production delays!
i think this is the first time im hearing them declare how much they sold.
go htc go!!! brilliant stuff

When executives start BS'ing you know your company has issues.

mnshzz said:
If they are counting confirmed orders then 5 million may be accurate... But it's highly unlikely that 5 million have been sold already....
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Click to collapse
Well Samsung counts confirmed orders, and brags about those numbers. HTC would likely want to do the same in this case.
Sent from my HTC One using xda app-developers app

i think if supplies are enough,it will surpass S4 sales.here in riyadh,One were sold out in two days in all carriers/online stores here..and we are not so lucky to get one..they told us stocks will be avail in 2 to 7 days ..just sayin

sixpoint1 said:
When executives start BS'ing you know your company has issues.
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Click to collapse
And how do you know they're BS'ing? Do you have your own sources within HTC, or are you just pulling stuff from the place where the sun don't shine?

For Samsung or HTC or any other vendor the important part is shipping them. They don't care if the units are sold to end users, warehouse or aliens. The sales figures are important and they start when they exit the production storage facility. From business point of view the numbers are quite accurate. 150+ operators all around the globe importing the phones, add also independent companies, import export business, BestBuy or Media Markt type of electronics mall bla bla bla.
Samsung, LG, HTC, Apple... They all trade stocks so sales figures are important. Especially when quarterly earning reports behind the doors. Once they sign an agreement, let's say with Vodafone, for 1,000,0000 units worldwide, that goes as 1,000,000 units sold to Vodafone in sales figures. When the end users get it is not their concern.
Well, probably not so many units in reality. Never seen a "One" besides on Champions League game )
Sent from my Nexus 10 using Tapatalk 2

HTC One is selling good in Turkey aswell. I saw many people who doesn't even know HTC but after seeing review unit they are amazed by quality.

bnbasarir said:
For Samsung or HTC or any other vendor the important part is shipping them. They don't care if the units are sold to end users, warehouse or aliens. The sales figures are important and they start when they exit the production storage facility. From business point of view the numbers are quite accurate. 150+ operators all around the globe importing the phones, add also independent companies, import export business, BestBuy or Media Markt type of electronics mall bla bla bla.
Samsung, LG, HTC, Apple... They all trade stocks so sales figures are important. Especially when quarterly earning reports behind the doors. Once they sign an agreement, let's say with Vodafone, for 1,000,0000 units worldwide, that goes as 1,000,000 units sold to Vodafone in sales figures. When the end users get it is not their concern.
Well, probably not so many units in reality. Never seen a "One" besides on Champions League game )
Sent from my Nexus 10 using Tapatalk 2
Click to expand...
Click to collapse
Exactly. HTC sells to the carriers so those are their sales numbers. They have already made their money.The carriers and other suppliers sell to us, and their numbers reflect that.

ataft said:
Well Samsung counts confirmed orders, and brags about those numbers. HTC would likely want to do the same in this case.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Samsung and the general industry counts what they have pushed through to their sales channels... That number may or may not sell but that is what gets reported... Which is why at times manufacturers take a hit on unsold inventory at a later point....remember blackberry tab?
It's possible that HTC managed to send 5 million devices through their sales channels as the article suggests... but looking at the acute supply issues that still exist this means that there are approx 5 million devices out in the wild in the hands of customers..... That appears unlikely as apart from UK and US its really not available easily anywhere....
Sent from my HTC One X using xda premium

bnbasarir said:
For Samsung or HTC or any other vendor the important part is shipping them. They don't care if the units are sold to end users, warehouse or aliens. The sales figures are important and they start when they exit the production storage facility. From business point of view the numbers are quite accurate. 150+ operators all around the globe importing the phones, add also independent companies, import export business, BestBuy or Media Markt type of electronics mall bla bla bla.
Samsung, LG, HTC, Apple... They all trade stocks so sales figures are important. Especially when quarterly earning reports behind the doors. Once they sign an agreement, let's say with Vodafone, for 1,000,0000 units worldwide, that goes as 1,000,000 units sold to Vodafone in sales figures. When the end users get it is not their concern.
Well, probably not so many units in reality. Never seen a "One" besides on Champions League game )
Sent from my Nexus 10 using Tapatalk 2
Click to expand...
Click to collapse
You are completely right. I would add thought that more of those 5 million units are in consumers hands then the 10 million from Samsung. HTC is pushing this phone out fast. Last one I got was made 6 days before it came into my hands. I would imagine there is a decent stockpile of S4 in some places where I do not think that is true of the ONE.
---------- Post added at 08:49 AM ---------- Previous post was at 08:46 AM ----------
mnshzz said:
Samsung and the general industry counts what they have pushed through to their sales channels... That number may or may not sell but that is what gets reported... Which is why at times manufacturers take a hit on unsold inventory at a later point....remember blackberry tab?
It's possible that HTC managed to send 5 million devices through their sales channels as the article suggests... but looking at the acute supply issues that still exist this means that there are approx 5 million devices out in the wild in the hands of customers..... That appears unlikely as apart from UK and US its really not available easily anywhere....
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
So then where are these units. What warehouse are they hiding in? Why did some guy pay $800 on ebay for my ONE? No one has stock of the HTC ONE. There is no surplus anywhere that I have heard. I have only heard their are not enough to go around.

[Q] Looking for the way to buy i9500 in EU

Hi
I'm seriously considering buying the i9500, although I'm living in a country where unfortunetly this variant is not being sold (Poland).
After systematic search for a while I settled on buying from the "e_cell" seller on ebay.co.uk, which ships phones from UK as the best option (if any of you found a better option, maybe even more reliable, wiht 24 month warranty instead of 12 month warranty, please share if you can).
I'm taking my final looks on the item this seller sells, as well as the feedback, and found some negative (although truth to be told those are great minority as oppose to positive) feedbacks, that got me a bit worried. All concerning i9500 phone they sell:
"Did not match the item description, seal was broken, sent direct cash & used me."
"Faulty model, have emailed many times asking for warranty receipt, no response"
"phone is not fully functional"
"AVOID!!! Liars, Cheats, Rouges... DO NOT TRUST THIS SELLER.. Scammer!!!!!!"
"The original charger wasn't in the box."
"Galaxy S4 not UK Specific, Mobile Comes From Dubai may be FAKE Beware DONT BUY!!"
Is there any of you who bought i9500 from this seller, or maybe some other phones in the past that can vouch for him?

Bump

From that feedback I'd have to say don't take the risk is not worth it.
Why don't you want the i9505?
Sent from my ASUS Transformer Infinity TF700T via XDA Premium HD

KinetiClutch said:
From that feedback I'd have to say don't take the risk is not worth it.
Click to expand...
Click to collapse
Well, truth to be told, like I mentioned that's the minority, out of over 200 of these phones they sold, and there is no as big seller with perfect record, so some negative feedback can be understandable.
Why don't you want the i9505?
Click to expand...
Click to collapse
Excuse me for saying it, but is it relevant? I'm not a stupid guy, I know what I want, and the i9500 is the phone I wish to buy, no matter the reasons I have. I would prefer if we focused on where to buy it, not why to buy it.

lukair1983 said:
Well, truth to be told, like I mentioned that's the minority, out of over 200 of these phones they sold, and there is no as big seller with perfect record, so some negative feedback can be understandable.
Excuse me for saying it, but is it relevant? I'm not a stupid guy, I know what I want, and the i9500 is the phone I wish to buy, no matter the reasons I have. I would prefer if we focused on where to buy it, not why to buy it.
Click to expand...
Click to collapse
And...... it's not the usual negative feedback like "came very late" or "wrong item sent" they are very serious comments I.e fake phone etc. Up to you but imo is a stupid risk to take.
And simply I asked as there's a reason the model variant available In your country is available and this is not. I just did as people do on forums and gave my advice is all.
Sent from my ASUS Transformer Infinity TF700T via XDA Premium HD

KinetiClutch said:
And...... it's not the usual negative feedback like "came very late" or "wrong item sent" they are very serious comments I.e fake phone etc. Up to you but imo is a stupid risk to take.
Click to expand...
Click to collapse
You got a good point there KinetiClutch. Well, as a matter of fact I asked the seller about it, and this is his response:
"The item that we send out indeed comes sealed by the manufacturer.
Some though may not be satisfied as they are expecting more accessories to be added with the item since the item comes only with the accessories that we have noted on the listings.
With all new phones, there are some known issues but Samsung , the manufacturer will soon discover some of them and will release software updates to have the issues resolved.
We send the original chargers to pur customers provided by Samsung . We though are adding 3 pin adaptors for free that is why they are outside the box.
We source our items globally but we sell genuine products though they are sourced globally."
It does make sense to be honest, especialy since like I've mentioned they sold over 200 of these (now I see it's close to 400), and out of 400 about 5-10 negative feedbacks, that's like 1-2% of the total. If the seller was selling some shody items, I think the percentage would be way, way higher.
And simply I asked as there's a reason the model variant available In your country is available and this is not. I just did as people do on forums and gave my advice is all.
Click to expand...
Click to collapse
I understand. As for your remark, since i9500 is "international" and only 3g version, there is no problem at all with compatibility.

lukair1983 said:
You got a good point there KinetiClutch. Well, as a matter of fact I asked the seller about it, and this is his response:
"The item that we send out indeed comes sealed by the manufacturer.
Some though may not be satisfied as they are expecting more accessories to be added with the item since the item comes only with the accessories that we have noted on the listings.
With all new phones, there are some known issues but Samsung , the manufacturer will soon discover some of them and will release software updates to have the issues resolved.
We send the original chargers to pur customers provided by Samsung . We though are adding 3 pin adaptors for free that is why they are outside the box.
We source our items globally but we sell genuine products though they are sourced globally."
It does make sense to be honest, especialy since like I've mentioned they sold over 200 of these (now I see it's close to 400), and out of 400 about 5-10 negative feedbacks, that's like 1-2% of the total. If the seller was selling some shody items, I think the percentage would be way, way higher.
I understand. As for your remark, since i9500 is "international" and only 3g version, there is no problem at all with compatibility.
Click to expand...
Click to collapse
True! If you pay with PayPal then you should be covered anyways!
Sent from my ASUS Transformer Infinity TF700T via XDA Premium HD

OnePlus is all about marketing

Hello everyone.
First of all would like to apologize for my English, but I'll do my best to try describe what I think and feel about recent news of OnePlus break up with cyanogen, as commenting about what their practices are.
To tell you guys a bit about me, I'm a student of finance and marketing strategy, love programing and I love android as most of you cyanogen mod project.
I've been very disappointed with OnePlus customer service, where I have identified that this company is moved by something else than merit and honesty, and feel is only right to share with you what I think.
I have been around here for a while and I have seen many people complaining about the costumer services and RMA service. I've made an exercise to understand how it works out, since I got also problems with my phone.
If you are inside PayPal 45 days dispute date, OnePlus will reply to you until two weeks if your question is commercial.
If your question is more technical, and require RMA, they'll reply to you only if you open a dispute on PayPal. If not, you'll be waiting... A while... And waiting...
I've requested an RMA because I think I got unlucky with my phone. I was with my girlfriend, she woke up and stop breathing, she was white and I jumped to get the OnePlus phone to call 112 (911 in Portugal ), but the phone didn't reply, had a sod with stock 44s ROM. I was lucky to have another phone nearby which led me to call an ambulance. Since this night, I told this story to cyanogen and they have been very supportive and are now making all the efforts to try discover what's causing this.
From OnePlus I've been waiting, and waiting...
This information about RMA awful service, you can see around you, just by searching xda.
But why I say is all about marketing?
Remember this : https://oneplus.net/blog/2014/11/a-letter-to-our-indian-users/
If you read carefully, you don't have even once, the question about "why cyanogen mod is dumping OnePlus?"from the people which are commenting the blog. Most of them are criticising Cyanogen Inc move. If we compare to this forum, the thread of opinions about this matter, we'll see that many of us "defended" Cyanogen Inc.
This was a first move marketing strategy. But left a mistake when they leave a comment such us : "
We can’t explain Cyanogen’s decision because we don’t fully understand it ourselves. But we can explain exactly how we’ll continue offering our fans in India an amazing user experience and support for this device."
Why? Simple, if was cyanogen Inc giving the first news about the partnership in India, would leave the idea OnePlus were a weak partner to work with. So to contradict this, they make this statement of accusing the other side with an open question, to "instruct" to think... Because is so awkward for them not being exclusive.
They even add the detail, they've arranged a team of people which will develop android for us! That to give a feeling of being secure and continuing to buy OnePlus phones in the future. Perhaps that was their deal after all, getting liberated from cyanogen and stop paying them.
Cyanogen Inc, is a company which is working with different partners, it's only normal they have been making new business along the way. OnePlus probably didn't like to be shared, and that was a kids move. I've bought OnePlus because of having cyanogen os inside. How about you?
They do the same thing as their emails of client support. You insert a ticket and after one week, they send a reply saying they'll get back to you... And after another week that they are training people to get to help us quicker.
What kind of training is needed? 6month training? Do they receive that much of emails? To train someone for replying to emails, they need only 1 week at max, to know the company procedures. Is just an excuse to make use believe well be helped.
On this link I posted the following statement, as I was angry at them for not replying to my RMA request since 24november : https://oneplus.net/blog/2014/11/a-letter-to-our-indian-users/
"OnePlus should improve client support instead of backstabbing their partners... I don't even understand how you guys get feeded on such a novel. "
And here they've made a new mistake.
If you check the link, they've deleted. Now coming back to thought.
After this I thought the possibility of this blog edit being moderated by someone so that it can pass on the feeling that cyanogen is bad, and OnePlus is good. (good Enterprises do leave costumers at their own free will to speak about the company, but this one, doesn't like you to speak about it...)
Basically, as I hoped to share with you in this post, they've create this marketing gimmick to give the idea they are working at their best, but in fact they just want the money on the table in the future.
I'm sad to not have seen this earlier... But I won't be buying again a OnePlus phone. Not only because of the lack of honesty, but also because of lack of interest to give support to the user's.
Cyanogen Inc has been covering many of their phones defects which some of us encountered with better updates (those defects are reboots, sods and other bugs).
I told them by email, about what happened to me to request an RMA. They didn't even reply, or care.
I'm. Now analysing a legal way of making a legal action in Europe against this company as I feel we are being fulled by them.
I hope I was able to share my thought with you.
Have a pleasant day guys.

Thank you from Spain, Portuguese brother. It is really necessary to hear different news about Opo. Many people have bought this phone and we need really good support for a 325€ phone
And 112 call problem....I can't believe....This situation is when a phone have to response, not only with internet and so on...

That's the problem. They are a Chinese based new start up with no previous Backend let's not talk about OPPO and such. They offer a top spec phone at mid range price, no one knew what support would be like. It appears to be non existant. In some regards I'm inclined to remain with a known manufacturer for my next device which has service centres is your own country. From many posts customer supports seems awful thankfully I've no need for the time being to contact support but anything could happen in the future. If they want to be successful they need to stop buying fancy chairs for themselves and provide an efficient customer service to their customers. Avoid the official oneplus forums it's even worse there.
At the end of the day we all knowingly purchased this device not knowing what customer services would be like and now users are paying the price with a lack of support.

More to add... Dam this is really bad. http://www.gsmarena.com/oneplus_denies_rumors_of_shipping_refurbished_phones_-news-10412.php

As someone who owned an OPO for just under two weeks, and who followed the forums on the OPO site, I have no doubt that the OPO has a much higher percentage of issues with their phones over the competition (say up to 5-10% if not more?). There are simply way too many people raising technical issues.
And for as many people raising technical issues, there are probably an equal number of those raising issues with support (if not higher). So these are some definite red flags to keep in mind when considering buying the phone.
I can say from personal experience that I had a new device (built Nov 4th) that had two technical issues (the yellow band at the bottom and some issues with the touchscreen). So in this regard, I'm definitely in the group with those who had hardware issues.
I can also say from personal experience that I submitted a ticket and got a response within 3 days to return my phone for an exchange. So, in this regard, I guess I got a better experience than most. I have to say I was surprised at the quick response but as I was still in my two week window, maybe that got flagged somehow and they decide to respond to those requests first to stop customers from submitting a full return (within the two week window).
In the end, I sold the phone so never had to follow through with support to see how it would have turned out.
Again, the wide array of peoples experiences is definitely a red flag and if OnePlus wants to succeed in the long run, they have a lot of work to do. Buying a phone and hoping for one that has no issues shouldn't be a lottery experience. It's a shame really since there is a lot of things to like about the phone.

I really hope they improve.. But I already lost hope.

Best advise to keep in mind is "you get what you pay for"

I honestly believe that we all knew the risk we were taking when buying this phone.
Transmitted via Bacon

timmaaa said:
I honestly believe that we all knew the risk we were taking when buying this phone.
Transmitted via Bacon
Click to expand...
Click to collapse
Yeah but one thing is selling other is near stealing...

jgcaap said:
Yeah but one thing is selling other is near stealing...
Click to expand...
Click to collapse
It's nowhere near stealing, that's just sensationalism, we paid money and we got a product.

I thought i read cm will still support the oneplus moving forward? Id assume at least give us lollipop offcially. I bought this device 2nd hand about 3 weeks ago. Ill admit its no where as spectacular as they make it. My next purchase in march will be the htc m8 successor. I wont buy another oneplus product.

On the flip side, most of the people that bought this phone are enthusiasts and phone junkies who tend to be more critical and nitpicky about every single detail.
If this was a carrier subsidized phone, I bet there would be less complains and regular users would not even notice the yellow banding.
Btw I still feel the phone is junk quality and feel like Fisher Price if you ask me even though mine has no issues!

What is this breakup nonsense? There's no breaking up.
As for the customer support, you have to learn to manage your expectations. I bought myself a Chinese 64gb opo for
350euros including shipping, knowing full well what I'm buying and who in buying from. First of all this device can only be purchased online so less than stellar customer support is to be e expected. Second, it's a new company, and a small one at that so missteps are to be expected.
At the end of the day we bought this phone for the insane price. Don't expect to get the same quality of life services you'd get from a more established device maker like sony or HTC or even Samsung. You can't have it both ways. You can't have something insanely cheap and insanely good. The world is built on compromise and I for one am happy with the compromises I've made to own this device. If you're not, simply move along to a better device. Because for every 10 disgruntled, unhappy opo customers, there are 100 quiet happy ones that live in perpetual satisfied bliss with their cheap but powerful device.
Sent from my OnePlus One

devilsshadow said:
What is this breakup nonsense? There's no breaking up.
As for the customer support, you have to learn to manage your expectations. I bought myself a Chinese 64gb opo for
350euros including shipping, knowing full well what I'm buying and who in buying from. First of all this device can only be purchased online so less than stellar customer support is to be e expected. Second, it's a new company, and a small one at that so missteps are to be expected.
At the end of the day we bought this phone for the insane price. Don't expect to get the same quality of life services you'd get from a more established device maker like sony or HTC or even Samsung. You can't have it both ways. You can't have something insanely cheap and insanely good. The world is built on compromise and I for one am happy with the compromises I've made to own this device. If you're not, simply move along to a better device. Because for every 10 disgruntled, unhappy opo customers, there are 100 quiet happy ones that live in perpetual satisfied bliss with their cheap but powerful device.
Sent from my OnePlus One
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This. This is 100% correct.
Transmitted via Bacon

devilsshadow said:
What is this breakup nonsense? There's no breaking up.
As for the customer support, you have to learn to manage your expectations. I bought myself a Chinese 64gb opo for
350euros including shipping, knowing full well what I'm buying and who in buying from. First of all this device can only be purchased online so less than stellar customer support is to be e expected. Second, it's a new company, and a small one at that so missteps are to be expected.
At the end of the day we bought this phone for the insane price. Don't expect to get the same quality of life services you'd get from a more established device maker like sony or HTC or even Samsung. You can't have it both ways. You can't have something insanely cheap and insanely good. The world is built on compromise and I for one am happy with the compromises I've made to own this device. If you're not, simply move along to a better device. Because for every 10 disgruntled, unhappy opo customers, there are 100 quiet happy ones that live in perpetual satisfied bliss with their cheap but powerful device.
Sent from my OnePlus One
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Devil. I can understand you have a different opinion from me. But this is way over none sense.
When a company States on the site of the possibility of getting RMA support for two years, that means you will buy a product which includes on the price RMA support for two years. Doing anything else beside that is stealing, as you are tricking the customer to buy something which he won't have. Without RMA support I wouldn't have bought. They should be honest company and not have this type of bad practices which completely destroys their credibility.
Beside that, between European bothers is law to have 2 years RMA support. The product came from Ireland company so I have the right to get that RMA support no matter during that time.
You assuming that you buy a Chinese product with this price I should not expect support. Sorry but is thanks to people like you that probably Chinese manufacturers do not respect laws in others people's country's, which not only I complete reject as is a matter of time to find a effective way of making them comply to this. As last resort I can always go by to request a ban on the product sales in Europe using European supreme Court. Wouldn't be the first time a Chinese manufacturer would have their product banned because of this practices. And in the end, if they want to make money, they have to comply.
I shared this because I decided to denounce the bad practices of marketing made by this company to people which believe what is on their site.
Thank you for taking your time reading.

BTW, every for-profit company is all about marketing. Any company that's not is bankrupt. This problem is no less the consumer's fault than the company's.

CafeKampuchia said:
BTW, every for-profit company is all about marketing. Any company that's not is bankrupt. This problem is no less the consumer's fault than the company's.
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There are rules in this world... Which should be sacred and respected, not only to keep the trust between two economical agents, but also to not affect the commercial lines and expectations of the product which we are buying or investing. Believing in those words, which you just wrote that is a consumer fault, but you have to add lines. Is a consumer fault only, and only if you accept that as an outcome.
I don't accept, so I'll do whatever I can to have my rights.
When is published on the site my rights, the company has two doors, respect the regulation or get banned from the market. That's how it works on Europe. And I won't expect less than seeing my issue solved.

Alright i found a effective way of solving this: http://ec.europa.eu/consumers/ecc/contact_en.htm
Anyone who needs can use this. According to a friend of mine, everything is sorted within 2 weeks most of the time.
Will keep giving you guys news about this.

jgcaap said:
Believing in those words, which you just wrote that is a consumer fault, but you have to add lines. Is a consumer fault only, and only if you accept that as an outcome.
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That's not what I'm talking about. The consumer sets the tone in the market by placing demands on it--ie, the best product at the lowest price with no compromises. (Doesn't that sound like OnePlus's marketing strategy?), but ultimately that's not possible. There will be compromises. TANSTAAFL.
Example: The American consumer blames corporations and the government for the loss of jobs overseas, then goes to Walmart and buys electronics from China and clothes from SE Asia, later on a car from Korea. Who's to blame? The customer is placing the demands on the market, companies are trying to oblige, and the compromise is that it will cost American jobs. Then we point the finger at government and evil corporations for trying to meet our demands while remaining profitable. Want to keep jobs in the US, be willing to pay more for stuff made in the US.
This situation is similar. The consumer demands a low-price, no compromises phone, OnePlus One tries, fails (compromises in quality and customer service), the consumer complains. No compromise means being willing to pay full price and then getting a top-tier product with excellent customer service. Pay less, and you should expect less. TANSTAAFL.
With the OnePlus One, I knew I was paying half price for a phone with great specs from a Chinese upstart willing to open their doors for business at little-to-no profit and a mere months-long history. I anticipated problems (kept my Nexus 5 just in case), took the risk, and I won. I do genuinely feel bad for those of you who've had bad experiences. You are missing out on what should have been a great product.

CafeKampuchia said:
That's not what I'm talking about. The consumer sets the tone in the market by placing demands on it--ie, the best product at the lowest price with no compromises. (Doesn't that sound like OnePlus's marketing strategy?), but ultimately that's not possible. There will be compromises. TANSTAAFL.
Example: The American consumer blames corporations and the government for the loss of jobs overseas, then goes to Walmart and buys electronics from China and clothes from SE Asia, later on a car from Korea. Who's to blame? The customer is placing the demands on the market, companies are trying to oblige, and the compromise is that it will cost American jobs. Then we point the finger at government and evil corporations for trying to meet our demands while remaining profitable. Want to keep jobs in the US, be willing to pay more for stuff made in the US.
This situation is similar. The consumer demands a low-price, no compromises phone, OnePlus One tries, fails (compromises in quality and customer service), the consumer complains. No compromise means being willing to pay full price and then getting a top-tier product with excellent customer service. Pay less, and you should expect less. TANSTAAFL.
With the OnePlus One, I knew I was paying half price for a phone with great specs from a Chinese upstart willing to open their doors for business at little-to-no profit and a mere months-long history. I anticipated problems (kept my Nexus 5 just in case), took the risk, and I won. I do genuinely feel bad for those of you who've had bad experiences. You are missing out on what should have been a great product.
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Sorry I agree with you here...