Database Users

Motorola screwed me from day one !

When the xoom had the $207. off coupon I bit and put it in my cart and when checking out I had the free gel case and free 2nd day shipping and when I pressed complete they changed my order and charged me the $29.99 and standard shipping with which it's just coming today after ordering on the 24th if I hadn't called them last week who knows when this order would have been shipped ! well I called them and I said I would like to cancel this order and the customer service guy said I can't that it already has been shipped which it wasn't and then an hour later I get a email saying my order was shipped which it wasn't then 3 days later it shows up being in UPS hands in texas being shipped ! If you think this is the way a company should do business then their is something wrong with you ! I felt like there forcing this on me, I called my bank and told them of this the night of the first email and it wasn't charged and then I called after the charge and then said let them ship it and then do as they say RMA it back ! I could never ever buy from motorola again after this experience, This is going back, I have to wait for it to arrive >they (motorola) Says and then call then for an RMA They could of made this a little less painful and just canceled the order when I called But no they want to force this on me ! Screw them

Paragraphs. Punctuation.
You should use them.

Wow you're really complaining about this? It's the same when you shop everywhere, when it's sent to the warehouse for fufillment they can't go back and cancel it, you have to return it.
But in your case, you stand to profit atleast $100 by putting it on ebay after getting that coupon deal and you're still complaining. You could also get your shipping refunded through amazon if you wanted.
I do not understand people sometimes.
Basically: SCREW MOTOROLA THEY GAVE ME AN $800 DEVICE FOR $600!!! HOW WILL I EVER RECOVER FROM THIS INJUSTICE.

Yeah, I honestly think the OP is pulling our chain. How can you be complaining that you were able to get the 25% off?

This is what 12 year old rambling looks like.

Post count, it's all about the post count. It's easier to increase it with complaints than productive posts.
There should be a temporary complaint forum to put these posts so we don't have to see them.
Just refuse delivery for a faster refund and stop posting here.
Sent from my EVO using XDA App

What this board needs is active mods.
If mods removed the posts:
1) talking about tablets other than the xoom
2) complaining (for some insane reason) about getting the 25% off coupon
3) complaining about known limitations at release
I think this forum would be a lot more pleasant.

wow dude i would be just as pissed if i got 200 bucks off for scamming the company.

i kinda feel the op's pain... I ordered a xoom with a 10% off coupon, then as soon as I read the 25% off one I ordered again using that coupon, and immediately called to cancel my first order. The lady said the ordering department was closed until next morning.
Called back the next morning and got the run around from like five motor cs reps one even hung up on me. When I finally got someone willing to help and not transfer me to the beggining option menu, they told me it was shipped and could not be canceled. I had to refuse shipment. Needless to say it didn't ship until the following tuesday.
So I refused the more expensive shipment and kept the 25% off one. Then I look and they charged me for the free gel case. I called moto, got the same run around as before until someone finally
was willing to help. Now I am still waiting on a refund for the gel case and the original order..
As long as it all works out i'm happy I got the discount, as there are many that paid $800 for this device, on the other hand... DOES IT HAVE TO BE THIS DIFFICULT!?

Of course you get charged for the free gel case! But did you realize that the price for the Xoom was much lower?!? In fact, I gained more than 25% off due to that! I don't know exactly what they did but here are my bill details:
Xoom: $571.09
Gel case: $ 21.40
Shipping: $ 0.40
Tax: $ 35.56
Total: $628.45
Now do the math: The Xoom PLUS the gel case add up to LESS than $599 which would have been the 25% off for the Xoom.

My total was $660... motor guy put a "high priority"ticket in for my refund. Still no money :'( but like I said as long as it works out, I camt really complain ;-)

Bauxite said:
Wow you're really complaining about this? It's the same when you shop everywhere, when it's sent to the warehouse for fufillment they can't go back and cancel it, you have to return it.
But in your case, you stand to profit atleast $100 by putting it on ebay after getting that coupon deal and you're still complaining. You could also get your shipping refunded through amazon if you wanted.
I do not understand people sometimes.
Basically: SCREW MOTOROLA THEY GAVE ME AN $800 DEVICE FOR $600!!! HOW WILL I EVER RECOVER FROM THIS INJUSTICE.
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You won't make any money on ebay. With 10% tax, the device was $660. Add in ebay and paypal fees and you'd be lucky to break even.

almostinsane said:
You won't make any money on ebay. With 10% tax, the device was $660. Add in ebay and paypal fees and you'd be lucky to break even.
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Really? So this one going for $790 would cause you to not break even? Amazing, I didn't know Ebay/Paypal took out 16%! The more you know..
http://cgi.ebay.com/Verizon-Motorol...20750945884?pt=US_Tablets&hash=item3365c81e5c
Never underestimate how stupid people are on Ebay. And remember most sellers don't charge sales tax, so you could buy a Xoom on ebay for over $800 and still get it cheaper than at the store.

Bauxite said:
Wow you're really complaining about this? It's the same when you shop everywhere, when it's sent to the warehouse for fufillment they can't go back and cancel it, you have to return it.
But in your case, you stand to profit atleast $100 by putting it on ebay after getting that coupon deal and you're still complaining. You could also get your shipping refunded through amazon if you wanted.
I do not understand people sometimes.
Basically: SCREW MOTOROLA THEY GAVE ME AN $800 DEVICE FOR $600!!! HOW WILL I EVER RECOVER FROM THIS INJUSTICE.
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Click to collapse
LOL quote of the day.

I wouldn't make a new forum for this but since is here I'll give my experience....
I ordered around 5:45 est on the 24th, My order said it would be here between March 1st or 2nd. Watched forums and patiently waiting....After about a week I decided to call(On March 3rd). First call gave me a scripted response that it would ship today.
I waited till the next day and had no info, So I contacted live chat this time hoping they could fill me in. They escalated the issue and said I would get a call back.
About 45 minutes later I get a call back saying that the order couldn't interact with their system so that the order would be cancelled. So I accepted it and didn't put up much of a fight.
About 8 hrs later my order was still in my system so I decided to call back and see what was up. The CS agent tells me.....Your order is not cancelled and will ship today. So I was a bit happy to hear that yet still not convinced why I am told conflicting reports.
So Saturday morning I decide to call since I heard nothing. They said their order department is closed and expect a call within 24-48 hrs.
On Monday I get in touch with someone who puts me on hold for 5 minutes while trying to get into touch with their "Executive Order Department". He comes back and says he can't get in touch with them so he would call me back within 10 minutes when he knows something.
I get a callback from him about 20 minutes later.(I appreciate he actually did as he said). But his response was that they have no further information on my order and someone from the executive order department would call me back. I could of swore this is the same dept. he was trying to get in touch with originally to see my order.
So a cpl hours later they call me up and its the same lady.(One of the nicest ladies I have ever talked to) She continues to apologize and gives me the same info she told me Friday about my order forced to be cancelled.
This time I was a little more prepared because I was sorta expecting it since she told me that before. So I asked what I could do and she gave me a phone number to call and see if anything could be done.
I then called the number and started explaining my case.....the lady then responds that we had JUST talked a minute ago. I said that this was the number that you gave me to try and get this worked out. She then said Hmm......I guess the system is auto transferring you to me.
This is the 3rd time btw that a rep gave me a "proper" phone number to call and it ended up going someplace different.
She gave me another number to try and gave me her direct line in case I ran into any more problems.
I then tried the new number and it did indeed lead me to a salesperson. I explained that my order was cancelled and the runaround I got. She said I am sorry and you won't be charged. I said well "I want the Xoom".
She then puts me on hold and comes back and says she can place the order under the same price. She takes my CC and says ok it'll take 2 days or so to clear and we say our goodbyes.
Thats about where its left off. There is a charge of $600+ on my card now from the order but I have no receipt/email information regarding my order.
So atm my original order is still an open order with my CC and shipping sitting there but I have been assured they will not charge me for it. I also have a second one ordered that is supposed to clear within a day or day.
I would likely still buy a Moto product even though I consider this experience to be a nightmare. Anyway...Thats my little rant/experience with Moto.

Great deal but definitely a hassle!
And I don't know why people think it was "cheating" motorola. They offered a coupon. We used it! If you're in this forum I would expect that you know most online coupon codes have a limited number of activations. Once that limit is hit, the coupon is no longer valid. Just because we used a coupon doesn't mean a company has the right to treat their customers in this way.

I'm just going to come out and say it. You guys are acting like a bunch of vaginas. I got the deal, yeah I had to wait ,yeah I got the run around but the BS is in the past. *****ing about in a forum ain't going to do nothing for you. Suck it up and drive on.
Sent from my Xoom using XDA App

its not in the past for me, I'm out $800 until this clears...

justabrake said:
This is going back, I have to wait for it to arrive >they (motorola) Says and then call then for an RMA They could of made this a little less painful and just canceled the order when I called But no they want to force this on me ! Screw them
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I'll take it off your hands for 660! quick easy and you wont have to deal with moto!!!

Why is there constant flaming? This is the kind of thing that turns good forums into bad ones. The OP has the right to talk about his experience (especially in the General XOOM section) and maybe this might make it onto a blog site and be seen by a Motorola exec and force them to do something about it. I've ordered my XOOM last week with the 10% discount and just got a call saying it didn't go through their system so it will be cancelled. This thread was useful for me to see what my next step should be. Plus it's annoying to be charged $800 just to have the order cancelled. Thanks OP for this useful thread.
Sent from my Nexus One using XDA App

July 27th deal - Xoom for $434.98 New

Deal is over. This thread can be deleted.
Seems to be today only.. listed until midnight EST.
For anyone that hasn't bought their Xoom yet or looking to get another one.
http://mobile.dailysteals.com/
Price: $429.99
Shipping: $4.99
Total: $434.98

I thought you could get one at Staples with the $100 coupon. It bring it down to $399 unless that coupon expired.

gqstatus0685 said:
I thought you could get one at Staples with the $100 coupon. It bring it down to $399 unless that coupon expired.
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That could very well be true.. I already have a Xoom so I am not sure what the current coupons and options are.. just saw the deal and figured I would pass it along.

haha this site sell is not new???
thank what Staples said.
=============================
i found a xoom lower price than Staples
12:40:04 PM CustomerMHX
mobile.dailysteals.com//Account/Checkout.aspx
12:40:09 PM AgentRodney
I'll be happy to check into this for you. May I have 2 - 3 minutes of your time to research this information please?
12:40:24 PM CustomerMHX
sure
12:43:56 PM AgentRodney
Thank you for holding, I appreciate your patience. The manufacturer has informed us that mobile.dailysteals.com is not an authorized reseller for their products. As a result, the manufacturer cannot verify the parts and accessories of this product as sold by this site.
12:44:06 PM AgentRodney
In order for this site to sell this product, it is either not new (direct from the manufacturer) or has been altered in some way and no longer contains original equipment. Therefore, we will not honor this price match request.

Retailers will say anything to keep from having to match a better price. Interesting that in 3 minutes they were able to get a response back from Motorola that some site is not an 'authorized reseller'. I sit on the phone with them for 15 minutes just trying to get to speak with someone!

Do NOT pre-order from Sprint "telesales"

So I called to cancel my pre-order from the Sprint website since there are other retailers out there who are offering sweeter deals. Sprint has been unable to cancel the order (merely an hour after I placed the order) and are now telling me I am stuck.
I'm fairly surprised that in this day and age customers cannot cancel an order for an item that supposedly is weeks/months away from shipping.
So the overwhelming lesson here is - don't order anything from Sprint. That was the worst buying experience I think I have ever had.
Well, there's United airlines but they are in a class of fail all by themselves.

i had no issue preordering

flex360 said:
i had no issue preordering
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Okay, but did you cancel your pre-order? The OP had a bad experience canceling, not the original pre-ordering.
Sent from my PC36100 using XDA

obscurenetworks said:
So I called to cancel my pre-order from the Sprint website since there are other retailers out there who are offering sweeter deals. Sprint has been unable to cancel the order (merely an hour after I placed the order) and are now telling me I am stuck.
I'm fairly surprised that in this day and age customers cannot cancel an order for an item that supposedly is weeks/months away from shipping.
So the overwhelming lesson here is - don't order anything from Sprint. That was the worst buying experience I think I have ever had.
Well, there's United airlines but they are in a class of fail all by themselves.
Click to expand...
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give you $50 for it...

Lesson learned.
Investigate first.
I've been there.
Sent from my PC36100 using XDA

I just ordered for wirefly and save $50, F*ck Sprint!

i had this issue when the OG evo came out. I pre ordered it from sprint the day of pre orders. 2 days later they announced that best buy was getting the white evo.
I right away tried canceling my evo pro order from sprint and they wouldnt let me. I waited about 2 weeks and called back and canceled it with no problem.
I think you should wait a few days then call them again to cancel the pre order. I think at 1st its so crazy with pre orders and stuff so give them a break.

I called to cancel a few hours after my order. Had to go through 3 people but he finally did it. Got a lot of "Well we will you have see if that can be canceled" blah blah. They had no problem charging my cc the second I clicked to preorder for an item not yet available, how is canceling that so hard? Anyway, got it cancelled and ordered though wirefly with cheaper/better insurance. Sadly I forgot to go through fatwallet for cash back.

what was the total cost of the wirefly pre order???
my order from sprint came out to be 235.74
maybe i should cancel my sprint pre order and get it from wirefly. do they ship the day it comes out???

I preordered online and then found the Wirefly deal.
Had to call in but was able to cancel the order and get my eligibility status reset and order from Wirefly, which went flawlessly and ended up being closer to $75 cheaper as Wirefly didn't charge taxes to my area.
Sprint representative did say my money would be tied up for about 10 days before being credited back. He also mentioned that there was no way they could match the price even though I didn't even mention anything about that.
It wasn't a difficult process for me at all. Hopefully Wirefly will have the phone to me within a reasonable timeframe around the 18th. I don't mind missing it for a few days if it saved me $75.
---------- Post added at 03:11 PM ---------- Previous post was at 02:52 PM ----------
Warrior 3000 said:
what was the total cost of the wirefly pre order???
my order from sprint came out to be 235.74
maybe i should cancel my sprint pre order and get it from wirefly. do they ship the day it comes out???
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Mine was $149.99 even but as I said in another post, I wasn't charged any sales tax.

Bestbuy is pre-ordering as well. They give you $50 if you pre-order and if you trade in your OG Evo, they'll give you an additional $50

FattySparks said:
Bestbuy is pre-ordering as well. They give you $50 if you pre-order and if you trade in your OG Evo, they'll give you an additional $50
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I and others just preordered at best buy and no money was given either way. They just give you a piece of paper that says you are preordered.
sent from 2yr old Evo on ICS

scottspa74 said:
I and others just preordered at best buy and no money was given either way. They just give you a piece of paper that says you are preordered.
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Wow... Does that mean they will charge your card when you receive the phone? And the phone will ultimately cost $100? If so then sweet... Glad I didn't jump on the Sprint preorder today... thanks guys!

unfortunately I jumped on the Sprint pre-order and now they refuse to cancel my order. I called 3 times and escalated and was told order is too far along on their process and cannot be cancelled, even though they said it hasn't shipped nor do they know when it will. I'm so pissed at them, I know its B.S excuse not to cancel my order. in any event I will wait get the phone and then return, this way it will cost them even more money for shipping and return, and then buy from somewhere else. I told them they prefer to do that than cancel order and they didn't care.....and they wonder why companies loose money

Wirefly is also giving a good price on pre-oders $149 ( $50 off) and Amazon is giving $50 off as well.

GameStop Replacement

I bought my nexus 7 from GameStop I am looking to see how you get the replacement device because my speaker is blown out, and people only post if you have an answer to the question.

whyteejr said:
I bought my nexus 7 from GameStop I am looking to see how you get the replacement device because my speaker is blown out, and people only post if you have an answer to the question.
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I would suggest taking it back to GameStop, telling them the speaker is blown out, and see what they say?

GameStop sucks... they don't do replacements. But you could try...
Sent from my Galaxy Nexus

how long have you had it.. And what is that store policy. Game Stop is Franchise business. Each store policy will very from state to state.But remember they also have to follow within the return/ exchange refund policy for that state. So nobody can really help you without knowing the policy for that store,the states policy to where you live and the day you bought it... Calling the store is the logical solution. I Would check website and so on maybe store signage corp policy before calling that store direct.. Know your rights up front...
Good Luck....

erica_renee said:
how long have you had it.. And what is that store policy. Game Stop is Franchise business. Each store policy will very from state to state.But remember they also have to follow within the return/ exchange refund policy for that state. So nobody can really help you without knowing the policy for that store,the states policy to where you live and the day you bought it... Calling the store is the logical solution. I Would check website and so on maybe store signage corp policy before calling that store direct.. Know your rights up front...
Good Luck....
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Click to collapse
GameStop is not a franchise business. I worked there for a number of years in college. All stores are corporate owned and operated, and operate under the same corporate policies. Why are you posting information that you know to not be true? This guy is looking for help and you're sending him in the wrong direction. Why? It takes a mere 5 seconds on Google to find that there is no such thing as a Gamestop franchise program. In the future, please refrain from spreading misinformation regarding topics you don't wholly understand just to up your post count.
Sent from my Nexus 7 using xda premium
---------- Post added at 01:07 PM ---------- Previous post was at 01:06 PM ----------
ÜBER™ said:
GameStop sucks... they don't do replacements. But you could try...
Sent from my Galaxy Nexus
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GameStop does do replacements, but only if the defect happened within some number (i forget how many, but i had a logitech steering wheel replaced once) of days of purchase, unless a replacement plan was purchased.
Sent from my Nexus 7 using xda premium

A guy at my church manages one of the stores here, and when I asked him about exchanges, he said if the product is defective within 30 days of purchase, they will exchange it.

nooomoto said:
GameStop is not a franchise business. I worked there for a number of years in college. All stores are corporate owned and operated.
Sent from my Nexus 7 using xda premium
---------- Post added at 01:07 PM ---------- Previous post was at 01:06 PM ----------
GameStop does do replacements, but only if the defect happened within 30 days of purchase, unless a replacement plan was purchased.
Sent from my Nexus 7 using xda premium
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I was told at my store there were no returns or exchanges accepted. The guy was cool enough to let me open the nexus 7 before purchasing to check for the screen lift. It had one and I didn't buy it. But yeah I was told no refunds/returns/exchanges.
Sent from my Galaxy Nexus

ÜBER™ said:
I was told at my store there were no returns or exchanges accepted. The guy was cool enough to let me open the nexus 7 before purchasing to check for the screen lift. It had one and I didn't buy it. But yeah I was told no refunds/returns/exchanges.
Sent from my Galaxy Nexus
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Well that guy is either lying, or wrong.
Per Gamestop.com:
Returns and exchanges are subject to the following guidelines:
•A receipt is required for all returns and exchanges.
•Unopened new merchandise (except tablets) = full refund within 30 days of purchase
•Opened new merchandise (including tablets) = identical exchange within 30 days of purchase (no refunds)
•New accessories (opened or unopened) = full refund within 30 days of purchase
•Unopened new tablets = full refund within 14 days of purchase
•Pre-owned merchandise = full refund within 7 days of purchase or identical exchange within 30 days of purchase
•Downloadable Content (DLC), Digital Games and/or PC Downloads = no returns or exchanges
•We reserve the right to refuse any return and to require that certain items be returned directly to the manufacturer.
You can get a replacement, not a refund for an opened tablet, if within 30 days. Outside of 30 days, you're on your own unless you purchased extra protection.

Anyone planning to buy their phone on amazon?

I'm just wondering if anyone has had experience buying a new phone through a carrier on amazon.com (at&t in particular) and how long after release will i most likely have to wait to be able to buy it on amazon instead of directly through at&t to upgrade.
Im curious because i have $200 gift card and would love to use it there

It's pretty simple and smooth. Just like buying @ Best Buy, except online and they ship the phone to you.
Only thing I have to caution you about is, if you might be planning to terminate contract early.
When you buy through Amazon, you are also signing a contract with them.
If you leave early (within 6 months I think), not only will you be charged AT&T ETF, Amazon will also charge you up to $400.
You've gotta be careful with these subsidized deals and read all the fine print.
Other than that caution, Amazon usually offers pretty good deals for phones.
You can take advantage of your gift card. If you didn't have your gift card,
I would probably think Best Buy is better since they don't have their own contract with the phone.

I have Amazon Prime and use Amazon a lot, so it's a tempting service to use to pre-order but it all comes down to price and whether they'll have accessories bundled with it.

any idea when preordering or even ordering will be available for at&T

theraker007 said:
any idea when preordering or even ordering will be available for at&T
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http://www.att.com/shop/wireless/devices/samsung/galaxy-s-4-16gb-white-frost.html#fbid=VgGQfxxgqt2
---------- Post added at 01:42 AM ---------- Previous post was at 01:38 AM ----------
Shipped on the 30th and you might be able to have it by May 1.

I bought a droid charge on Amazon. The big thing there I think is that the price drops a lot faster than through the carrier, and it was (for me) the cheapest third party retailer that sold new (unopened) phones. If you wait long enough for the price to drop (up to a couple months would be my best guess) then some days it will randomly go even further down but back to normal price the next day. By buying like this I got my Charge for $140 when they were still $300 through Verizon.

GG2012 said:
http://www.att.com/shop/wireless/devices/samsung/galaxy-s-4-16gb-white-frost.html#fbid=VgGQfxxgqt2
---------- Post added at 01:42 AM ---------- Previous post was at 01:38 AM ----------
Shipped on the 30th and you might be able to have it by May 1.
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i meant on amazon.com FOR at&t plan.
anyway, i preordered from walmart because they were cheapest