Database Users

Loose screen customer service.

I just a nexus 7 from staples, and just realized I have a loose screen from the left side. I cannot return it to staples because I did not purchase a protection plan . Has anyone purchased the nexus 7 from a store and try to get a replacement with google play store? I just emailed google play store and because of the high demand in customer service I have to wait a couple days to get a response.
Sent from my Nexus 7 using xda app-developers app

If you're fairly confident you can use a plastic tool to pop the back case off from the screen and gently tighten the screws up your self.
Sent from my Nexus 7 using XDA Premium HD app

ferndom said:
I just a nexus 7 from staples, and just realized I have a loose screen from the left side. I cannot return it to staples because I did not purchase a protection plan . Has anyone purchased the nexus 7 from a store and try to get a replacement with google play store? I just emailed google play store and because of the high demand in customer service I have to wait a couple days to get a response.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
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Staples has a 14 day 100% satisfaction return policy. Has it been more than 2 weeks since you bought it?

Staples Return Policy said:
Easy Returns.
If you’re not 100% satisfied with your Staples purchase, return it for any reason.
Technology and Business Machines: Technology and business machines may only be returned within 14 days of the date of receipt, including Staples® brand technology and business machine products.
Returns with a receipt: If you paid with cash, debit card, or check, we’ll refund your purchase with cash if it was an in–store purchase or by check if you purchased through staples.com®. If you paid using a debit card and if the card and PIN are present during the refund, we'll credit the account used for payment. If your purchase exceeded $500 pretax, and you paid with cash, check or by debit card but do not have your debit card, your money will be refunded in the form of a corporate check. If you paid by credit card, we'll credit the account used for payment.
Any product that is returned without a promotional item(s), which was included in the original transaction (e.g. buy a printer, get free ink), will have the value of the promotional item deducted from the amount refunded.
Returns without a receipt: If you don't have your receipt, your return is eligible only for an in–store credit for the lowest selling price within the previous 30 days in our U.S. stores. Valid government identification is required for all non–receipted returns. We carefully monitor returns and in some cases returns made or without a receipt may be refused. Staples reserves the right to deny any return.
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The protection plan is like an in-store warranty service. It doesn't mean they won't accept returns otherwise.

It has only been a day since I purchased the device. However, I don't want to return it, I really like the device. I want to exchange it for a non-defective one.
Sent from my Galaxy Nexus using xda app-developers app

ferndom said:
It has only been a day since I purchased the device. However, I don't want to return it, I really like the device. I want to exchange it for a non-defective one.
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Then take your refund and get in line.
Google is processing orders and exchanges for Play store customers. You're not going to be processed before them. The larger capacity is backordered.
This is partly why I ordered the 8 after returning my defective 16 to Sam's. I'd rather deal with Google, and the 8 will arrive much sooner.

You, my friend, are a genius.
Sent from my Galaxy Nexus using xda app-developers app

You can return it to staples if it is defective.

$259 on Ebay

Newegg is selling black or white for $259 on ebay
I just got ordered one directly from newegg site the other day for $279. I never dealt with newegg before. Do you think they would adjust the price on my original order to $259?
If I return the $279 back, does newegg pick up the return shipping or do I?
Not going to lose sleep over the $20, but if pretty simple process and minimal hassle, $20 is twenty bucks

drunkengarbagecan said:
Newegg is selling black or white for $259 on ebay
I just got ordered one directly from newegg site the other day for $279. I never dealt with newegg before. Do you think they would adjust the price on my original order to $259?
If I return the $279 back, does newegg pick up the return shipping or do I?
Not going to lose sleep over the $20, but if pretty simple process and minimal hassle, $20 is twenty bucks
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Just chat with them and ask for a 20 dollar credit. They gave me a 20 dollar credit the other day pretty easily
The credited it after the order was shipped
Sent from my LG-D800 using Tapatalk

Can someone post the link to it ?
Sent from my HTC One X+ using xda app-developers app

magnum73 said:
Can someone post the link to it ?
Sent from my HTC One X+ using xda app-developers app
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http://www.ebay.com/itm/LG-G-Pad-8-...822541?pt=US_Tablets&var=&hash=item43c27da34d

I picked this bad boy up through this deal

I asked them in chat if they would price match it from ebay since newegg is selling it on ebay, but they said they would not do it. So i just ordered it off ebay and got a 2 year sqauretrade warranty. I can't wait to get this thing!

moz90 said:
I asked them in chat if they would price match it from ebay since newegg is selling it on ebay, but they said they would not do it. So i just ordered it off ebay and got a 2 year sqauretrade warranty. I can't wait to get this thing!
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I couldn't get a price match or credit for my order, so I went the ebay route too. I'm thrilled -- I would have bought it at $299, and surprisingly I find it for just $259. Now I just have to wait. Thursday's the big day!
GTabJosh GPadJosh

GTabJosh said:
I couldn't get a price match or credit for my order, so I went the ebay route too. I'm thrilled -- I would have bought it at $299, and surprisingly I find it for just $259. Now I just have to wait. Thursday's the big day!
GTabJosh GPadJosh
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I have been waiting patiently, but then decided today to purchase of eBay for $259, I was going to wait next week so I price match Best buy, but I don't think they will match it nor stay at $259. Or $279 on NewEgg. Hopefully it s a perfect device. thursday.

Same Route
I took the Ebay route too - at 5 am this morning! No other source will approach this price for some time.
Are we getting Newegg's discards? I don't think so, sealed box is sealed box, and the units are advertised as "New" and nothing less.
Let's swap notes when we get our packages.

moz90 said:
I asked them in chat if they would price match it from ebay since newegg is selling it on ebay, but they said they would not do it. So i just ordered it off ebay and got a 2 year sqauretrade warranty. I can't wait to get this thing!
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Click to collapse
Talked to Newegg support chat this afternoon giving them my order number from yesterday's order and after some discussion got a $20 gift certificate on the way via email. Better than nothing and still got the $279 deal. Mine is on the way delivery scheduled for Tuesday. Good luck anyone else with the price matching.

Is anyone worries that there are no returns accepted?
I've got a refurbed N7 on the way right now, but for this price I would return it and get the GPad. The no returns is giving me some hesitation though...
Sent from my Nexus 5 using xda app-developers app

If it's broken they have to accept a return. Per ebays terms. So I wouldn't worry.
Sent from my Galaxy Note 2(The midrange Note)

moz90 said:
If it's broken they have to accept a return. Per ebays terms. So I wouldn't worry.
Sent from my Galaxy Note 2(The midrange Note)
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That's not what I read.

alfuh said:
Is anyone worries that there are no returns accepted?
I've got a refurbed N7 on the way right now, but for this price I would return it and get the GPad. The no returns is giving me some hesitation though...
Sent from my Nexus 5 using xda app-developers app
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Have a link ?

I attached a screen shot from the eBay app, but you can see the return policy at the bottom
Sent from my Nexus 5 using xda app-developers app

It doesn't matter buyer protection from eBay will let you return it if is broken.
Sent from my Galaxy Note 2(The midrange Note)

alfuh said:
I attached a screen shot from the eBay app, but you can see the return policy at the bottom
Sent from my Nexus 5 using xda app-developers app
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moz90 said:
It doesn't matter buyer protection from eBay will let you return it if is broken.
Sent from my Galaxy Note 2(The midrange Note)
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That means No Returns if you don't like it. If device not functioning or broken returns are allowed.

moz90 said:
It doesn't matter buyer protection from eBay will let you return it if is broken.
Sent from my Galaxy Note 2(The midrange Note)
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You're reading something into the ebay buyer protection program that isn't there. If the item is "not as described" or you didnt received it then it would be covered. Receiving an item with a manufacturing defect is not specified addressed in the terms of the sale and assuming you could utilize the BPP in such a manner would be foolish.

So Newegg doesn't want anything to do with a "I don't like it after all" return, but a new item is covered by manufacturer warranty anyway right?
So it would be more of a pain to deal with manufacturer instead of retailer, but either way you wouldn't be stuck with a lemon right?
Sent from my Nexus 5 using xda app-developers app

Let me share a story that may ease some fears. I dropped my HTC DNA and smashed the screen. Screen repairs are expensive, so I made the mistake of going with the cheapest vendor -- Mission Repair. Not only did they do a shoddy job, gluing the speaker back askew and leaving the red stripes on the side loose, but it was returned with the wifi malfunctioning.
I paid with PayPal (owned by ebay, of course), so I followed their procedures and opened a dispute, where I told my side of the story. Mission Repair actually responded that I should return the unit to them so that they could determine whether there was anything wrong with my phone! Of course this was unacceptable to me, so I escalated the case to a claim, which would force PayPal to intervene. I summed up my story and MR was given 10 or 14 days to respond.
I guess they realized that they had no ground to stand on, because AFAIK PayPal never heard back from them. Right after MR's response period expired, PayPal refunded me the cost of the repair. Well, in the meantime, the problem with my wifi cleared up. I wasn't about to say anything, though, because I felt I deserved at least a response from MR. If the wifi had still been broken, I would have pushed for more than the repair cost.
So, the point of the story is that PayPal and ebay seem serious about resolving disputes. I don't know about ebay buyer protection, but it's easy to get PayPal to arbitrate a claim. If this doesn't put many minds at ease, just look at NewEgg's 99.5% positive rating on ebay.
GTabJosh GPadJosh

All Samsung 12.2 Pro and Note Pro's discounted by $50 across the board by Samsung!

http://www.androidpolice.com/2014/0...nted-by-up-to-50-at-amazon-best-buy-and-more/
Sent from my XT1053 using XDA Premium 4 mobile app

Read that last night. We received our tab pro 12.2 from Amazon on March 10. I expected that price drop in about 6 mos. Sigh. Oh well. It took two tablets to get a "perfect" one. I wouldn't risk returning it to save $50. My son really likes his Toshiba Thrive replacement.
Sent from my Nexus 5 using Tapatalk

=ritchea;51330853]Read that last night. We received our tab pro 12.2 from Amazon on March 10. I expected that price drop in about 6 mos. Sigh. Oh well. It took two tablets to get a "perfect" one. I wouldn't risk returning it to save $50. My son really likes his Toshiba Thrive replacement.
Sent from my Nexus 5 using Tapatalk[/QUOTE]
You can definitely ask them to adjust the price by email without actually returning the unit. They should be happy to help since it avoids a buy / return.

I did request their policy as I did not know. They adjust prices for 7 days from order. They offered to allow me to return it for a full refund at their expense and overnight the new order.
Sent from my Nexus 5 using Tapatalk

That's a great price for the 8.4 right now. I had picked it up last week for $399 and have really liked the size and performance. I had bought it locally at Fry's and got my 110% price guarantee yesterday with no problems!

ritchea said:
I did request their policy as I did not know. They adjust prices for 7 days from order. They offered to allow me to return it for a full refund at their expense and overnight the new order.
Sent from my Nexus 5 using Tapatalk
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Did you do it through chat or email? I did it through chat and 2 of the reps said the samething. They only price match or adjust the price within the first 7 days of purchase. What I did to get my refund difference was to use the email they sent me to leave feedback after I chat with them. Just leave all 3 feedbacks at 1 star then they will have an option for them to call you. The lady I talked to on the phone refund the $50 difference for me right away. Maybe you can try that route and see.

sic_lic1o1 said:
Did you do it through chat or email? I did it through chat and 2 of the reps said the samething. They only price match or adjust the price within the first 7 days of purchase. What I did to get my refund difference was to use the email they sent me to leave feedback after I chat with them. Just leave all 3 feedbacks at 1 star then they will have an option for them to call you. The lady I talked to on the phone refund the $50 difference for me right away. Maybe you can try that route and see.
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This is really good info for others. Unfortunately for me, I'd started the process of returning/re-ordering while killing time during an hour wait at the Minions ride at Universal Orlando (which, btw, was totally worth it). I had already delivered an "excellent" review of the customer service. I was (am) totally pleased that they allowed me a way to get the $50. even if it's a convoluted method. I don't have any problem getting the package to UPS.
I did the request through email. I'm sure there's some bookkeeping procedure by doing it this way--like maybe a business expense deduction as it doesn't seem to make sense. In any case, the new tablet ($599.) will be here tomorrow. After it passes the "test," the other will be returned. If it does NOT pass muster, I will then call to get the $50. applied.
Thanks @ machx1111 for even mentioning it. I come from the days of "let the customer beware" so I don't always think of these things.

sic_lic1o1 said:
Did you do it through chat or email? I did it through chat and 2 of the reps said the samething. They only price match or adjust the price within the first 7 days of purchase. What I did to get my refund difference was to use the email they sent me to leave feedback after I chat with them. Just leave all 3 feedbacks at 1 star then they will have an option for them to call you. The lady I talked to on the phone refund the $50 difference for me right away. Maybe you can try that route and see.
Click to expand...
Click to collapse
I also chatted with a rep a couple days ago. Same canned response about price matching within the first 7 days. I was emailed a copy of the chat, but still waiting for their email so I can leave feedback. What they did send me was a link to see if I happened to qualify for a rebate, for any order #. Of course, there was no rebate for my tablet order.

Nexus 6 - $150 off @ Google Store

$150 for both 32GB and 64GB versions. It may be temporary price so act fast if you are in market for new unlocked Nexus 6.
https://store.google.com/product/nexus_6

Woohoo!!!! Oh wait, I already have one. But I can't complain, mine was $489 free shipping 5 weeks ago. No accessories though. $500 would have been a good price from the beginning, and they would have sold a lot more. Oh well. Good price for those still wanting one.

thanks...
just bought mine yesterday. supposed to be delivered on thursday.
Shipped
1 Nexus 6 (64GB, Cloud White) $699.00. hopefully they will do a price adjustment for me.

[email protected] said:
just bought mine yesterday. supposed to be delivered on thursday.
Shipped
1 Nexus 6 (64GB, Cloud White) $699.00. hopefully they will do a price adjustment for me.
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Good luck, got mine Friday so hoping for a partial refund, if not I'll return this one and buy one at the discounted price lol

Oh man i just got a G4 today otherwise i may have considered this.
Sent from my LG-H815 using Tapatalk

update
fantasy2c said:
Good luck, got mine Friday so hoping for a partial refund, if not I'll return this one and buy one at the discounted price lol
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visited support page and did a live chat. request is being forwarded. should have an email reply within 24 hours.

[email protected] said:
visited support page and did a live chat. request is being forwarded. should have an email reply within 24 hours.
Click to expand...
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Excellent hopefully they comply

just bought mine yesterday. supposed to be delivered on thursday.

jsuresh said:
$150 for both 32GB and 64GB versions. It may be temporary price so act fast if you are in market for new unlocked Nexus 6.
https://store.google.com/product/nexus_6
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can you get the motocare if you buy from google?

[email protected] said:
just bought mine yesterday. supposed to be delivered on thursday.
Shipped
1 Nexus 6 (64GB, Cloud White) $699.00. hopefully they will do a price adjustment for me.
Click to expand...
Click to collapse
I just got mine recently too, I'm going to look into the price adjusting too. like the phone, will like it even more if I get it cheaper.
Sent from my Nexus 6 using Tapatalk

wolfen69 said:
Woohoo!!!! Oh wait, I already have one. But I can't complain, mine was $489 free shipping 5 weeks ago. No accessories though. $500 would have been a good price from the beginning, and they would have sold a lot more. Oh well. Good price for those still wanting one.
Click to expand...
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I don't think price alone affected low sales. Poor marketing. This was meant to compete with other flagship phablets. And they did a piss poor job. For the average person they don't care about "pure android" or timely updates. They want the latest and greatest. Seems like Google didn't do much to market this phone for people outside of the people who already have/own/want a nexus. Nexus crowd expect a cheaper price and were turned off by the size. If Google wanted this to sell better they should have marketed as a competitor to the iPhone 6+ and Note 4.

I bought mine 30 days ago. So how long they go back to do price adjustment?

arumugham86 said:
I bought mine 30 days ago. So how long they go back to do price adjustment?
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Im pretty sure 30 days is out of price adjustment range.

md1008 said:
I don't think price alone affected low sales. Poor marketing. This was meant to compete with other flagship phablets. And they did a piss poor job. For the average person they don't care about "pure android" or timely updates. They want the latest and greatest. Seems like Google didn't do much to market this phone for people outside of the people who already have/own/want a nexus. Nexus crowd expect a cheaper price and were turned off by the size. If Google wanted this to sell better they should have marketed as a competitor to the iPhone 6+ and Note 4.
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Come to think about it, I dont think I've ever seen a Nexus commercial and thats going back to the Galaxy Nexus days

[email protected] said:
just bought mine yesterday. supposed to be delivered on thursday.
Shipped
1 Nexus 6 (64GB, Cloud White) $699.00. hopefully they will do a price adjustment for me.
Click to expand...
Click to collapse
They will. Did a live chat and they refunded me on the spot. Took a couple minutes to do.

fantasy2c said:
Excellent hopefully they comply
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me too.
---------- Post added at 12:21 PM ---------- Previous post was at 12:19 PM ----------
Ulver said:
They will. Did a live chat and they refunded me on the spot. Took a couple minutes to do.
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that makes me feel better. i will update here as soon as i find out.
thanks.

I coincidentally was purchasing one from the Play store when this price change occurred. Was looking at Amazon Warehouse deals and noticed new 64gb were the same price.
Wanted to swait and see what the next Nexus 5 had in store, but my Galaxy Nexus is finally croaking and well past its prime. Should have a new phone this evening. Then time to cut my Sim and wait for Google Fi so I can cut VZW.

They will reimburse you if you have a recent buy through them, got mine a week ago n they helped me out which is great!!
Sent from my Nexus 6 using XDA Premium 4 mobile app

I just got off the phone with Google. They had my joy on a yoyo string. First it was yes we can refund. then no we cant, because you're out of the 15 day refund period( by 1 day!!!). So I told her I havent connected it because of waiting on project fi. But also explained i was looking to maybe get the S6 and just return the nexus 6. I continued to tell her I saw online that google dropped the price and some people have gotten the difference refunded. She spoke to the manager and he said "no don't lose the sale just refund the difference"
So the $150 is suppose to post in my account in 2days.
Fyi there's a 15 day refund policy. they can work around that if you threaten to return the phone. Also. I'm sure if it's been more than 30days it won't work either way.

they did refund me the difference.
here is the email i got.......
Thank you for contacting Google about your recent Nexus 6 order!
In keeping with our Price Protection Policy, I've refunded you the difference in price resulting from our recent price reduction.
If there is anything else you need, please do not hesitate to reach out, and congratulations on your new phone!
Thanks,
Jessica
The Google Support Team

Nexus Protect

Preordered Nexus 6p 64 on first day from Google Store
Forgot to include Nexus Protect Plan $89 so I contacted Google to add this to my pre order.
I was told I must cancel my order and re order even though the phone is no longer available, Join the wait list with the Protect Plan.. Then wait for an undetermined time, maybe next year to get the Nexus 6p.
I was told I could order another phone and wait for it then send the phone back in remorse.
Does this make sense to anyone?
Maybe I'll either sell the phone on Ebay for $800 or cancel and jump on the Samsung Note 5 or S6 edge
I should have just kept my Nexus 6 ( Oh well for a forward thinking company, the Emperor still has no cloths )

mmessina said:
Preordered Nexus 6p 64 on first day from Google Store
Forgot to include Nexus Protect Plan $89 so I contacted Google to add this to my pre order.
I was told I must cancel my order and re order even though the phone is no longer available, Join the wait list with the Protect Plan.. Then wait for an undetermined time, maybe next year to get the Nexus 6p.
I was told I could order another phone and wait for it then send the phone back in remorse.
Does this make sense to anyone?
Maybe I'll either sell the phone on Ebay for $800 or cancel and jump on the Samsung Note 5 or S6 edge
I should have just kept my Nexus 6 ( Oh well for a forward thinking company, the Emperor still has no cloths )
Click to expand...
Click to collapse
No it doesn't make sense that Google orders can't be edited.... They should really work in incorporating that feature on their site.
Sent from my Nexus 5 using XDA Free mobile app

Not just their site, The support group is unable to edit or add to an order. Support called left a message to email them., if I still had a problem. I really hate sending something good back, restocking and keeping a new device from someone else.
Maybe Google should get the " Internship" back to modernize their store. Vince Vaughn and Owen Wilson wouldn't do this to me.

Are you stuck on Nexus Protect? How about just getting Squaretrade on it? I think its close to the same price and coverages
Or
Try calling or emailing Assurant Solutions, they are the ones that partnered with Google for Nexus Protect. Maybe you can get through them.
https://www.mynexusprotect.com/google.aspx?lang=en
https://www.mynexusprotect.com/google/general/contact-us.aspx

Emailed them, will see if that works. If not no insurance or squaretrade. Anyone here ever make a claim?
Sent from my SAMSUNG-SM-N900A using XDA Free mobile app

mmessina said:
Emailed them, will see if that works. If not no insurance or squaretrade. Anyone here ever make a claim?
Sent from my SAMSUNG-SM-N900A using XDA Free mobile app
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From Squaretrade website.
How your item gets fixed depends on what it is, the type of damage, and the type of plan you have. Here are some of the service options we offer:
Send it in for Repair: We’ll repair your item in five business days or less after we’ve received it, guaranteed. We'll also pay for shipping to and from our repair center.
Same-day Local Repair: You can arrange for your own repair provider for same-day repairs and send us the receipt to get reimbursed.
Next-day Replacement: For smartphones and iPhones, we’ll send you a replacement phone for next-day delivery (when available). As always, we cover all shipping costs.