When the xoom had the $207. off coupon I bit and put it in my cart and when checking out I had the free gel case and free 2nd day shipping and when I pressed complete they changed my order and charged me the $29.99 and standard shipping with which it's just coming today after ordering on the 24th if I hadn't called them last week who knows when this order would have been shipped ! well I called them and I said I would like to cancel this order and the customer service guy said I can't that it already has been shipped which it wasn't and then an hour later I get a email saying my order was shipped which it wasn't then 3 days later it shows up being in UPS hands in texas being shipped ! If you think this is the way a company should do business then their is something wrong with you ! I felt like there forcing this on me, I called my bank and told them of this the night of the first email and it wasn't charged and then I called after the charge and then said let them ship it and then do as they say RMA it back ! I could never ever buy from motorola again after this experience, This is going back, I have to wait for it to arrive >they (motorola) Says and then call then for an RMA They could of made this a little less painful and just canceled the order when I called But no they want to force this on me ! Screw them
Paragraphs. Punctuation.
You should use them.
Wow you're really complaining about this? It's the same when you shop everywhere, when it's sent to the warehouse for fufillment they can't go back and cancel it, you have to return it.
But in your case, you stand to profit atleast $100 by putting it on ebay after getting that coupon deal and you're still complaining. You could also get your shipping refunded through amazon if you wanted.
I do not understand people sometimes.
Basically: SCREW MOTOROLA THEY GAVE ME AN $800 DEVICE FOR $600!!! HOW WILL I EVER RECOVER FROM THIS INJUSTICE.
Yeah, I honestly think the OP is pulling our chain. How can you be complaining that you were able to get the 25% off?
This is what 12 year old rambling looks like.
Post count, it's all about the post count. It's easier to increase it with complaints than productive posts.
There should be a temporary complaint forum to put these posts so we don't have to see them.
Just refuse delivery for a faster refund and stop posting here.
Sent from my EVO using XDA App
What this board needs is active mods.
If mods removed the posts:
1) talking about tablets other than the xoom
2) complaining (for some insane reason) about getting the 25% off coupon
3) complaining about known limitations at release
I think this forum would be a lot more pleasant.
wow dude i would be just as pissed if i got 200 bucks off for scamming the company.
i kinda feel the op's pain... I ordered a xoom with a 10% off coupon, then as soon as I read the 25% off one I ordered again using that coupon, and immediately called to cancel my first order. The lady said the ordering department was closed until next morning.
Called back the next morning and got the run around from like five motor cs reps one even hung up on me. When I finally got someone willing to help and not transfer me to the beggining option menu, they told me it was shipped and could not be canceled. I had to refuse shipment. Needless to say it didn't ship until the following tuesday.
So I refused the more expensive shipment and kept the 25% off one. Then I look and they charged me for the free gel case. I called moto, got the same run around as before until someone finally
was willing to help. Now I am still waiting on a refund for the gel case and the original order..
As long as it all works out i'm happy I got the discount, as there are many that paid $800 for this device, on the other hand... DOES IT HAVE TO BE THIS DIFFICULT!?
Of course you get charged for the free gel case! But did you realize that the price for the Xoom was much lower?!? In fact, I gained more than 25% off due to that! I don't know exactly what they did but here are my bill details:
Xoom: $571.09
Gel case: $ 21.40
Shipping: $ 0.40
Tax: $ 35.56
Total: $628.45
Now do the math: The Xoom PLUS the gel case add up to LESS than $599 which would have been the 25% off for the Xoom.
My total was $660... motor guy put a "high priority"ticket in for my refund. Still no money :'( but like I said as long as it works out, I camt really complain ;-)
Bauxite said:
Wow you're really complaining about this? It's the same when you shop everywhere, when it's sent to the warehouse for fufillment they can't go back and cancel it, you have to return it.
But in your case, you stand to profit atleast $100 by putting it on ebay after getting that coupon deal and you're still complaining. You could also get your shipping refunded through amazon if you wanted.
I do not understand people sometimes.
Basically: SCREW MOTOROLA THEY GAVE ME AN $800 DEVICE FOR $600!!! HOW WILL I EVER RECOVER FROM THIS INJUSTICE.
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You won't make any money on ebay. With 10% tax, the device was $660. Add in ebay and paypal fees and you'd be lucky to break even.
almostinsane said:
You won't make any money on ebay. With 10% tax, the device was $660. Add in ebay and paypal fees and you'd be lucky to break even.
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Really? So this one going for $790 would cause you to not break even? Amazing, I didn't know Ebay/Paypal took out 16%! The more you know..
http://cgi.ebay.com/Verizon-Motorol...20750945884?pt=US_Tablets&hash=item3365c81e5c
Never underestimate how stupid people are on Ebay. And remember most sellers don't charge sales tax, so you could buy a Xoom on ebay for over $800 and still get it cheaper than at the store.
Bauxite said:
Wow you're really complaining about this? It's the same when you shop everywhere, when it's sent to the warehouse for fufillment they can't go back and cancel it, you have to return it.
But in your case, you stand to profit atleast $100 by putting it on ebay after getting that coupon deal and you're still complaining. You could also get your shipping refunded through amazon if you wanted.
I do not understand people sometimes.
Basically: SCREW MOTOROLA THEY GAVE ME AN $800 DEVICE FOR $600!!! HOW WILL I EVER RECOVER FROM THIS INJUSTICE.
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LOL quote of the day.
I wouldn't make a new forum for this but since is here I'll give my experience....
I ordered around 5:45 est on the 24th, My order said it would be here between March 1st or 2nd. Watched forums and patiently waiting....After about a week I decided to call(On March 3rd). First call gave me a scripted response that it would ship today.
I waited till the next day and had no info, So I contacted live chat this time hoping they could fill me in. They escalated the issue and said I would get a call back.
About 45 minutes later I get a call back saying that the order couldn't interact with their system so that the order would be cancelled. So I accepted it and didn't put up much of a fight.
About 8 hrs later my order was still in my system so I decided to call back and see what was up. The CS agent tells me.....Your order is not cancelled and will ship today. So I was a bit happy to hear that yet still not convinced why I am told conflicting reports.
So Saturday morning I decide to call since I heard nothing. They said their order department is closed and expect a call within 24-48 hrs.
On Monday I get in touch with someone who puts me on hold for 5 minutes while trying to get into touch with their "Executive Order Department". He comes back and says he can't get in touch with them so he would call me back within 10 minutes when he knows something.
I get a callback from him about 20 minutes later.(I appreciate he actually did as he said). But his response was that they have no further information on my order and someone from the executive order department would call me back. I could of swore this is the same dept. he was trying to get in touch with originally to see my order.
So a cpl hours later they call me up and its the same lady.(One of the nicest ladies I have ever talked to) She continues to apologize and gives me the same info she told me Friday about my order forced to be cancelled.
This time I was a little more prepared because I was sorta expecting it since she told me that before. So I asked what I could do and she gave me a phone number to call and see if anything could be done.
I then called the number and started explaining my case.....the lady then responds that we had JUST talked a minute ago. I said that this was the number that you gave me to try and get this worked out. She then said Hmm......I guess the system is auto transferring you to me.
This is the 3rd time btw that a rep gave me a "proper" phone number to call and it ended up going someplace different.
She gave me another number to try and gave me her direct line in case I ran into any more problems.
I then tried the new number and it did indeed lead me to a salesperson. I explained that my order was cancelled and the runaround I got. She said I am sorry and you won't be charged. I said well "I want the Xoom".
She then puts me on hold and comes back and says she can place the order under the same price. She takes my CC and says ok it'll take 2 days or so to clear and we say our goodbyes.
Thats about where its left off. There is a charge of $600+ on my card now from the order but I have no receipt/email information regarding my order.
So atm my original order is still an open order with my CC and shipping sitting there but I have been assured they will not charge me for it. I also have a second one ordered that is supposed to clear within a day or day.
I would likely still buy a Moto product even though I consider this experience to be a nightmare. Anyway...Thats my little rant/experience with Moto.
Great deal but definitely a hassle!
And I don't know why people think it was "cheating" motorola. They offered a coupon. We used it! If you're in this forum I would expect that you know most online coupon codes have a limited number of activations. Once that limit is hit, the coupon is no longer valid. Just because we used a coupon doesn't mean a company has the right to treat their customers in this way.
I'm just going to come out and say it. You guys are acting like a bunch of vaginas. I got the deal, yeah I had to wait ,yeah I got the run around but the BS is in the past. *****ing about in a forum ain't going to do nothing for you. Suck it up and drive on.
Sent from my Xoom using XDA App
its not in the past for me, I'm out $800 until this clears...
justabrake said:
This is going back, I have to wait for it to arrive >they (motorola) Says and then call then for an RMA They could of made this a little less painful and just canceled the order when I called But no they want to force this on me ! Screw them
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I'll take it off your hands for 660! quick easy and you wont have to deal with moto!!!
Why is there constant flaming? This is the kind of thing that turns good forums into bad ones. The OP has the right to talk about his experience (especially in the General XOOM section) and maybe this might make it onto a blog site and be seen by a Motorola exec and force them to do something about it. I've ordered my XOOM last week with the 10% discount and just got a call saying it didn't go through their system so it will be cancelled. This thread was useful for me to see what my next step should be. Plus it's annoying to be charged $800 just to have the order cancelled. Thanks OP for this useful thread.
Sent from my Nexus One using XDA App
Related
Since we have this '30 day, if you don't like it. return it' thing, I planned on returning mine just for the simple fact that I want one that was built better (minor glass separation/light leakage/etc). My question is, does Sprint monitor this and make notes on your account?
I'm a new customer coming from AT&T, and after my discounts they don't really make too much off me and I heard the more money you spend the more they're willing to be flexible. I know AT&T had a red to green meter in terms of how much 'trouble' a customer was based on how much they get every month and what they've done for you, does Sprint do the same thing?
PS: Does anyone even know what the meter is supposed to tell the workers who see it? Be nicer? Be meaner?
PS: Anyone have any clue when the new shipments come? Every store in a 50 mile radius of me is sold out and clueless.
Nah I don't think they do...You will have to pay a restocking fee though (about $35)
If its defective, they will exchange it. No reason for your mystery meter to be involved.
Well when I talked to SCS (*2), they said that the people at the store would be the final judge on it and I get the feeling that they won't agree that my leak leakage and screen separation is enough to be considered a defect. The girl I talked to said it was only cosmetic so they wouldn't just exchange it.
After reading posts, it seems like every different person you talk to says something different. Such a pain that they don't have a set procedure for something like this.
tell them you'll return it and go purchase it somewhere else.
They'll exchange it easily if you're within your 30-day window. Just go ahead and check it out.
Just tell them, why the ****-would-anyone pay so much to get locked into a 2-year contract to get anything less than a perfect phone (cosmetic & hardware wise)? Ask them if they would buy a brand new car with dings and dents on it. I mean, it's only cosmetic right? I'm sure the car drives fine.
And then see what the manager says.
PoisonWolf said:
Just tell them, why the ****-would-anyone pay so much to get locked into a 2-year contract to get anything less than a perfect phone (cosmetic & hardware wise)? Ask them if they would buy a brand new car with dings and dents on it. I mean, it's only cosmetic right? I'm sure the car drives fine.
And then see what the manager says.
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+10000000 you are the winner sir, haha.
PoisonWolf said:
Just tell them, why the ****-would-anyone pay so much to get locked into a 2-year contract to get anything less than a perfect phone (cosmetic & hardware wise)? Ask them if they would buy a brand new car with dings and dents on it. I mean, it's only cosmetic right? I'm sure the car drives fine.
And then see what the manager says.
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Thank you. I've been trying to figure out how to explain it without sounding like a **** and you've summed up everything I've been trying to say.
I'm not sure what to do at this point, seeing as I have no idea when the new models are supposedly coming out or when the stores would even have them in stock. Is my best bet just to return the phone outright, cancel my contract and wait? Think I'll get hit by a restocking fee?
I for one can praise Sprint's 30 day money back. *2 people were excellent and politely answered all my questions. Also the Sprint store was excellent as well. I just walked in with my Evo, box, and receipt and told them that I would like to cancel. Employee took my phone and started processing my request No Questions Asked. During the process she just politely asked me as to why I was returning, I just told her that I wasn't getting 4G at my home. I got a full refund and she even offered to return the Silicon case I had bought from Sprint. Now that is customer service. Got a full refund (no restocking fee because she said my phone was defective), full refund on my silicon case and I didn't even have the charger for my phone. Could of easily kept the red battery and 8GB mSD card..
Sprint is awesome. I was wondering the same thing as well. If I cancel and get it again in a few days will it matter? If not I'm getting another Evo asap.
I just realized something as I was gathering all the things that came with my EVO. I think I mailed the original receipt to get my rebate. They should be able to pull up all the information still right?
My situation is a little different. I bought the EVO at full no contract price. I need to exchange it for a new one, but we all know you can't find any in stock. I got mine from sprint.com. They insist on doing an exchange, just so that your 30 days is from the original purchase. But since I payed full price, I'm just gonna pay full price for another device and return the EVO (no exchange). That way, I have 30 days from the new purchase. Surely they should have some EVO's in stock by then. Paying full price, I refuse to settle for a refurb.
dmystic1 said:
My situation is a little different. I bought the EVO at full no contract price. I need to exchange it for a new one, but we all know you can't find any in stock. I got mine from sprint.com. They insist on doing an exchange, just so that your 30 days is from the original purchase. But since I payed full price, I'm just gonna pay full price for another device and return the EVO (no exchange). That way, I have 30 days from the new purchase. Surely they should have some EVO's in stock by then. Paying full price, I refuse to settle for a refurb.
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ok, i admittedly have no first hand experience with this, but it is my UNDERSTANDING that you have the 30 days on the first phone, but the second one you are stuck with (unless, of course, you purchase another one outright). like i said, that's just my UNDERSTANDING from speaking with a Sprint rep last year.
and i have to BELIEVE that when the fixed EVOs come in, that Sprint will waive the 30 day window for, let's say, seven days. they've worked so hard to improve their reputation for customer service that it would be silly to wipe out all that hard work and spent money all at once.
There is NO RESTOCKING FEE if you are a new customer within the 30 day trial period.
Has anyone that ordered from the Moto Store received their lapdock? I've called numerous times to Motorola Store to place an order and they keep telling me that either its not available or that they don't sell it without the phone. Those people are EXTREMELY rude.
i paid for my laptop dock on Wednesday last week, paid for overnight shipping. Still hasn't shipped. Price has dropped $50 since my order was placed. I emailed them and called them 3 times asking when it would ship or if I could at least get a $50 partial refund. Really ticking me off.
johnnobts said:
i paid for my laptop dock on Wednesday last week, paid for overnight shipping. Still hasn't shipped. Price has dropped $50 since my order was placed. I emailed them and called them 3 times asking when it would ship or if I could at least get a $50 partial refund. Really ticking me off.
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Yep. Exactly as I expected. This is gonna go bad fast. :/
mine is shipping today, arrives tomorrow.
What's really interesting is the fact that it went up back to $399 earlier today and if you check now, it's back up to $499. I placed my order last Weds as well and still am waiting for a tracking number.
Bad Ash said:
What's really interesting is the fact that it went up back to $399 earlier today and if you check now, it's back up to $499. I placed my order last Weds as well and still am waiting for a tracking number.
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Damn it. I was thinking about ordering for $369, but for $499... that is just too expensive.
Still gonna wait for the price to drop again, no point wasting money on something that is going to go down in price anyway as nobody buys it
when I went to the ATT store on the 13th to preorder my phone, the guy screwed up and pre-ordered the laptop dock instead. I didn't notice this until the 18th. i then went back up there to order the phone correctly. I couldn't cancel the laptop order because it went for packaging/shipping that day.
Anyway, long story short, I got both the laptop and phone on the 21st. Played with laptop for all of 5 minutes and immediately returned to my local ATT store. It's a $500 web browser. A slow & laggy one at that. Just my opinion.
Has anyone received a tracking number from Motorola? I keep getting the run around from them on my order placed last week... Not happy.
OT:
I've had the laptop dock since tuesday of last week... IMO if you get the package deal it's a SICK deal, I haven't picked up my $1000 Laptop ONCE since I got this thing... and I don't even have citrix at work.
I'm using logmein and it's SICK.
With the MIR it's 200 for the phone 200 for the dock... that's an awesome deal imo.
No idea on direct orders from Moto.
1.2.3.gone
The lapdock has disappeared from Moto's online store. Strange.
A supervisor told me they were flooded with orders and shipping has been delayed... I find that hard to believe but this is not cool.
Sent from my Atrix using XDA App
Has anyone gotten their order yet?
I feel compelled to share my experience of dealing with Expansys UK for ordering the Galaxy S2.
Its really been a very disappointing level of service, for anyone thinking of ordering from them then bare in mind that I ordered my phone on the 8th May when it was listed as in stock. A day or two later when I checked on order tracking it reported 11 days till stock. Over the course of the last 22 days their site has listed it in stock on a number of occasions and my tracked order status has changed repeatedly. Now I understand there is stock issues on the unit but be warned that Expansys 'stock' levels are misleading. I subsequently emailed them for an update which they failed to respond too, so today I called them for an update only to be told that even though I had ordered from the UK site that my order had been transferred to Australia (where I live) and that I must call that office for an update. So despite my intention of getting it early from the UK it appears Expansys is playing games with my order. I have now decided to cancel my order as I don't want to give this company my money. Let's see if Handtec can provide better customer service! Really terrible experience with dealing with Expansys, please consider carefully if intending to hand over your money to them.
Really terrible experience with dealing with Expansys, please consider carefully if intending to hand over your money to them.
Dealt with them in the past and will again .
jje
i posted this here already:
i preordered from expansys uk 19 march. still waiting. they dont reply to emails. expected date on order has been jumping up and down. website has said instock 100+ a couple of times and has now for the past 2 days (very misleading since even if its a bug, surely it should be fixed by now?!?)
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it is so annoying - especially with so many ohers getting theres form various places (including expansys us who are supplying polish uk models or whatever it is). i chose expansys for my preorder as id had good experiences before with devices/accessories. been very dissapointed with this purchase though. website has said 100+ instock for 3 days now
im looking to pick one up tomorrow. Whats the best website to order from for Canada???
Also, not to sound like a cheap ass but there was some discount codes to enter and i cant find them anymore.
Im just very carefull with ordering stuff online. Any help is appreciated.
We bought my wife a Desire S from Expansys last month. It arrived DOA. Instead of telling us they would take care of it, we were told to send it back to them and THEY would decide if it would be replaced or sent to HTC for repairs depending on the state of the packaging.
This makes me nervous, it sounds like they would only replace it if they could resell the defective unit. The box also contained an extra unused security seal for the packaging, which is strange. Why would HTC provide you with a way to make it appear the box had never been opened?
We decided we would be better off to deal with HTC directly rather than send it back to Expansys and have them decide what would be in our best interest. 6 weeks later and it is in for a second round of repairs and my wife has yet to have a full days use of the phone.
This is why Expansys didn't get more order a couple weeks later when the SGS II came out. I'll never buy anything from them again.
this is definitely worrying. I dont think expanys is getting my cash. The thing that bugs me the most is places saying they have stock and yet it takes a month to get your phone.
Handtec looks promising. Is this phone still selling out or can i comfortably order and the phone will be in stock ??
I ordered from Expansys Canada on Friday, and so far they haven't given me a reason to not like them. My order shipped within 8 hours of me ordering, and Fedex says it will be here by 5pm today, which I kind of doubt since the status is still at "Shipping info sent to Fedex". I ordered when there was 44 In Stock.
Funnily enough though, when I look at my order status and click on the link to look at the phone, it says it's not available anymore, but the phone is there with a different link. Just thought that was odd.
can anybody confirm handtec has stock available? I checked the website and it says yes but you can never be sure...
I ordered a while ago from Clove. The day after I ordered I noticed the site said they were out of stock. I started to cancel my order to order from Handtec and then noticed they were out of stock as well. Went back to Clove to cancel my cancel request, they asked me if my order was urgent, I told them it was and they shipped it right away.. Guess they had a few in reserve. Anyway my point is Clove has been great to me, very professional and courteous even when I was wanting to cancel my order.
Sent from my GT-I9100 using XDA Premium App
I've never actually ordered from them, but every time I try to get info from them they are "not the most customer service oriented". You have to give them credit for selling to pretty much the whole world though! I'm surprised there are none in Australia yet. Taiwan's Launch date is June 1.
Just to act as a counter-weight in this thread I thought I would post my experiences with Expansys...
Pre-ordered the SGSII early and got it delivered the 5th of May. They answered all my e-mails promptly and I had no issues with payment or anything else.
Have used them a couple of times before and never had any issues then either.
I ordered one from Expansys USA on Thursday with overnight shipping and received it Friday. I paid with my Paypal account and Paypal wouldn't let me apply the coupon that is available so my charge was $25 higher than it should have been. Within 20 minutes of ordering Expansys refunded the $25 without me having to contact customer service. I was pretty impressed with their service as a first time customer.
jeremy81 said:
I ordered one from Expansys USA on Thursday with overnight shipping and received it Friday. I paid with my Paypal account and Paypal wouldn't let me apply the coupon that is available so my charge was $25 higher than it should have been. Within 20 minutes of ordering Expansys refunded the $25 without me having to contact customer service. I was pretty impressed with their service as a first time customer.
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I ordered one late Friday.. Also went for the two day shipping. Being memorial day, I hope all goes well. Now I am all nervous. I also paid with paypal..
Sent from my SAMSUNG-SGH-I997 using Tapatalk
this thread is about expansys uk. the us site sounds like it has a lot better service and evidently has devices. you cant get anything out of the uk site
Brendo said:
this thread is about expansys uk. the us site sounds like it has a lot better service and evidently has devices. you cant get anything out of the uk site
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expansysy ain that good, unless u go to their hq i believe was in manchester?
I ordered from Expansys.ca this past Tuesday night (around 11pm) and the phone was in my hands on Friday 3 days later. I had no problems with them. In fact, I gave them my wrong expiry date and someone from customer service contacted me and I was able to fix it early Wednesday morning.
Everyone will have different experiences. Especially since Expansys is worldwide. Different areas may have different issues
I can only speak from my experience with Expansys US. I had no issues what-so-ever. The communication was great, and shipping was spot on. They were everything I require in a seller. I imagine if I needed to return the device it would be the same experience.
Sent them a couple simple questions via email since ordering a SG2 on Friday. No contact since then. Horrible customer service. Sent a cancellation email for my order a couple minutes ago and I expect a full refund. I'll follow up in the morning. I understand it's a holiday weekend but this is unacceptable.
You realize their office hours are Monday-Friday 8-6pm right? Why would they respond if they are off for the weekend, especially on a holiday. You have no reason to be angry at them.
Expansys USA has been great as far as my order for the GSII went. I ordered on the 16th, shipped on the 24th and got it on 26th. No issues at all.
So I go to check my order status at BB to see if it shipped late yesterday or last night and it says "Status - Back Ordered".
WTF!!!
Maybe I should just tell Sammy to go pound sand! I already have some concerns about them and their promises.
My order now says "Being fulfilled. Usually ships in 1-2 days."
Dang it - I was hoping to cancel and run down to BB store and look for stock.
Oh well.
markp99 said:
My order now says "Being fulfilled. Usually ships in 1-2 days."
Dang it - I was hoping to cancel and run down to BB store and look for stock.
Oh well.
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I guess that's the good news, I can run down to the store and check. Or at least call first thing this am.
lucky i have one close to my job that has them available. taking an early lunch to pick it up.
I pre-ordered mine earlier this past weekend. BestBuy claimed they weren't going to ship them until today. So I canceled my order. Went online last night & purchased it for in store pickup. Got an Email about 30 minutes ago saying that my order is ready for pickup. Can't wait to the store opens so I can go grab it!
cdf3 said:
I pre-ordered mine earlier this past weekend. BestBuy claimed they weren't going to ship them until today. So I canceled my order. Went online last night & purchased it for in store pickup. Got an Email about 30 minutes ago saying that my order is ready for pickup. Can't wait to the store opens so I can go grab it!
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Just looked and tried to do that and all stores within 50 miles of me here in SE FL say unavailable. I already cancelled my order also, oh well.
cdf3 said:
I pre-ordered mine earlier this past weekend. BestBuy claimed they weren't going to ship them until today. So I canceled my order. Went online last night & purchased it for in store pickup. Got an Email about 30 minutes ago saying that my order is ready for pickup. Can't wait to the store opens so I can go grab it!
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Turns out, if you just call up Customer support and ask nicely, they'll transfer your order to an in-store pickup location, and get priority over people who just ordered it last night/this morning.
Now thats customer service.
markp99 said:
My order now says "Being fulfilled. Usually ships in 1-2 days."
Dang it - I was hoping to cancel and run down to BB store and look for stock.
Oh well.
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Best Buy email just arrived = Shipped! Yay!
UPS does not list a delivery date at their tracking site yet - Boo!
Looks like our store in Madison only received 16gb models.
Sent from my GT-P7510 using XDA Premium App
OneStepAhead said:
Looks like our store in Madison only received 16gb models.
Sent from my GT-P7510 using XDA Premium App
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Interesting enough, when I call the local stores they have the 16G White version. Guess Samsung made lots of those.
Once the status says "Processing" customer service can't do anything. I tried this morning to have them transfer my order to a local store.
Good news is that I just got a confirmation e-mail that it just shipped, but now I have to wait for it to arrive instead of grabbing it from the store.
Thanks to substandard customer service, BB has lost my business. I called another store who also did not have the 32G version in stock but did notify me that they are showing the warehouse has units available if I wanted to do a store pickup. So I asked how could they have it in the warehouse and I get a back ordered status? The store customer service rep stated I should call the 888 number to find out. I did that and was abruptly told that the .com warehouse was different and they are obviously out of stock. So I tried to rationalize with her that why would BB take preorders and then not allocate units that they obviously have available. She states that "Sir I just told you that the .com uses a different warehouse". So I (with some sarcasm at this point) ask her if it is the same company. Well at no time did she offer to find one locally or go ahead and have one shipped to my local store and when I finally asked her if she could do that for me, I said never mind if I have to ask you to do that for me then I will just purchase from another business who values customer service. I assure you that at no time was I rude and only got sarcastic at the end of the conversation.
c'est la vie
For me....Only Best Buy stores that have them are way too far away. Local ones don't have them and unknown when either, so its the luck of the draw as to where Samsung ships to and how many to even bother driving for one just to be disappointed in selling out.
I would just a rather order online instead
SR45 said:
For me....Only Best Buy stores that have them are way too far away. Local ones don't have them and unknown when either, so its the luck of the draw as to where Samsung ships to and how many to even bother driving for one just to be disappointed in selling out.
I would just a rather order online instead
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I couldn't find any BB stores in the state of Massachusetts that had the 32gb version, so I went online.
Circuit City claims to have an order today/ship today policy on the 32gb version. I went ahead a tried it - we'll see. I did it from their website, not from Amazon, and had to call them to ask them to process the order now.
I didn't know circuit city even existed anymore.
Bummer about the horror stories. Not to make you feel bad, but I strolled into my local Best Buy about 15 minutes after opening today. No pre-order, no deposit, no nothing. Walked out with the 32GB Grey ... and they didn't charge me sales tax! That's a 9.75% (~$60) bonus!
Berner said:
Bummer about the horror stories. Not to make you feel bad, but I strolled into my local Best Buy about 15 minutes after opening today. No pre-order, no deposit, no nothing. Walked out with the 32GB Grey ... and they didn't charge me sales tax! That's a 9.75% (~$60) bonus!
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Good to hear someone had a good experience. I don't feel bad just a little jealous I guess. I'm actually thinking about just getting the Iconia instead. I have had the xoom and transformer but returned them both. The xoom for a charging issue and I just never liked the feel of the transformer, maybe just a little to wide and I have larger than avg hands.
I suffered from the same back-order issue. I pre-ordered one for my wife when I first got the e-mail from Samsung on 6/6/2011. Now you would think with my last name being at the beginning of the alphabet and my order being placed so early that I would be a shoe-in to receive one.
WRONG! I didn't receive an e-mail or anything. I'm a Silver Rewards member because of my continued customer loyalty...yet you can't even let me know what's going on before hand so I can order elsewhere.
I called 3 stores, checked online, did a online chat with Best Buy employee Brenda, and then talked to 4 different people through customer support. I heard different answers each time but the same result. "It shows as back-ordered but that it will ship in 1-2 business days." From the stores I heard "We haven't received our shipments yet but the ones we're getting are for pre-orders." The last statement was obviously a lie because ship-to-store has not been an option for any of the local 10 Best Buy stores.
How does any of this make sense? Yes I could come up with some patchwork logic to calm myself but at the end of the day, it's horrible customer service. I was respectful to each person I talked to. I didn't even complain. I went online to cancel my order and then called back to make sure it was done.
I'll keep it real simple. Worked for Best Buy for roughly 2 1/2 years during my younger days. During high school and then when I was in college in Tucson.
I hate Best Buy. From their "non-commission" approach they have the sales associates present shoppers with to their TERRIBLE phone customer service, the place is nothing but horrible experiences. I have a Rewards Silver account with them as well. I've spent way too much money to care to calculate with them and they continue to suck. I've shifted my purchasing from Best Buy to Amazon and am now a Prime Member with them (have been for over a year).
To stay on point with the OP, I went to Best Buy on Camelback in Phoenix this morning to see if they had any in stock. The PCHO (PC / Home Office) and Mobile Phone in store reps both told me they didn't get any in nor did the rest of the state of AZ. The only way I could get a Galaxy Tab was through Best Buy.com. This was after roaming around both departments for 10-15 minutes waiting for a sales rep to approach me (or even see one that I could approach for help). All immediately after the store had opened. Non-knowledgable, unwilling to help anyone sales reps and terrible supervisor / management that could give two craps less about your experience and care about nothing other than you buying a Geek Squad extended service plans and taking advantage of their financing offers.
I'm not buying a Galaxy Tab at all now nor am I, for any reason, shopping at Best Buy any longer (not like it's a huge deal... their stores have been dwindling in the number of shoppers for the past two years).
At first thought it's nice to see that I am not alone, but it really is kinda of sad. I do hear lots of great things about Amazon and have purchased a couple of times through them, but i am still a little weary about online purchases. Not really rational since Amazon does in all regards appear to be very safe and easy even with respect to returns. So who knows maybe it is Amazon here I come!
Prime Membership is totally worth it if you shop on Amazon frequently. I do ALL of my Christmas shopping each year with them, never any hiccups. As a Prime member, you get FREE Two Day shipping on almost everything you buy along with no tax. It destroys whatever Best Buy offers these days. On new videogame releases, they are not only typically $5-10 cheaper, there is no tax and it arrives on the same day of release at my front door.
**end of gushing**
I ordered one. Helpful staff. Came in 7 days of shipping.
http://pcpartsohio.com/BookDetail.aspx?item_id=1333
Figured i'd throw the community a free meal ticket!
***** $209.99 DOES NOT INCLUDE SHIPPING I BOUGHT MINE WHILE THEY WERE LISTED FOR $199.99 AROUND FEB. 1ST 2012. I PAID IN TOTAL $234.99 SHIPPED TO MY DOOR IN SEVEN DAYS. STILL THE BEST DEAL I COULD FIND. I WOULD LOVE TO SEE SOMEONE FIND A BETTER DEAL!!!!*****
My apologies for the misleading title!
Looks too good to be true...
where are you located.. That company is only 600 miles or so from me maybe less. I will give them a call if they still have them mid week..
thanks for the link..
Located in Central Texas. I didn't care if the thing had to come from alaska! I LOVE XDA and my Sam Cap phone so I was fiending for more dev action on a tablet. SCOURED the internetz realm for over a week strait 8+ hrs daily looking for the "BEST" deal ^_^.
http://www.resellerratings.com/store/PC_Parts_Unlimited
The 5 star review from Feb 8th is mine. BTW the $209.99 doesn't include shipping. When I purchased my A500 about three weeks ago, the tablet was on their site for $199.99!!!! You still have to pay around $30 shipping, but hey... you can't beat this deal ANYWHERE!!! It takes amazon's sellers out to dinner and never calls them again...
For those who aren't inclined to click....
irate_yourate
5/5 Stars
posted Feb-08-2012
"I don't know why there are so many negative reviews. My experience with PCPARTSOHIO.COM was VERY pleasant. They returned my emails in under 24 hours of working business days. NO COMPLAINTS. I have full faith in ordering from this company. Reason being; I ordered an ACER A500 TABLET 16GB from their site. I was skeptical, but said what the heck. I'll risk my $234.99 shipped strait to my door. This was the BEST and CHEAPEST price on the ENTIRE INTERNET after I scoured www.shopwiki.com www.aliexpress.com www.amazon.com www.ebay.com and MANNNNNYYYY other sites. I emailed the company about refund and return policies in case of DOA or other problems. I was politely informed that they have a 90 day return policy. Excellent! I was so anxious to put my order through; I never waited for a response regarding these questions. They responded promptly @10:30am on the following Monday (order placed on Saturday). Informing me I would receive a tracking # when my package shipped in 2-7 business days from UPS. I was also informed that they work with liquidations that’s why it may be delayed to ship. I said that was fine and eagerly awaited the email. I never received (to my knowledge) a tracking email. I may have missed it since I receive multiple emails an hour, and never clean my inbox. All in all, I WILL do business with them again. Soon, in fact. I will be ordering my wife a tablet as well. They are great. I was also informed that it may arrive with a scratch or two from shipping process, although there were NONE!!! The package arrived exactly 7 days from the day my card was charged (Monday). Everything worked right out of the box. There was no original packaging, which I was well aware of. One Charger, One Tablet. One ecstatic man. I am super pleased with www.pcpartsohio.com
PC Parts Unlimited Corp.
34675 Melinz Pkwy., Unit 105B
Eastlake, OH 44095
and look forward to doing business with them in the future. A+++
"
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PS: The tab came with a charger and the Tablet itself. Nothing else. BUT!~!!~~ It was shipped with NO scratches AND stock 3.0 or 3.1 I believe!! I OTA updated with out knowing I needed original stock to root. Lol took me about an hour to revert.... Tablet is running STRONG today. As it does every day! Ordered a green silicon case from amazon with screen protector for around $7.00.
*edit: IDK if they have a mandatory shipping rate or if the prorate for the area of travel erica so it could be more or less depending on location. My shipping costs personally were 34.99. I totaled the order to my door for $234.99. Best money my wife has ever spent lulz i'm in the market for buying her one soon too! Can't wait for stable ICS with full function.... *Drools*
Thank you very much for the information and reply back so soon..I have had the a500 since April since last year i pre ordered mine from BB.. EVEN thou im not a best buy fan..
again Thanks
Thats a steel of a deal right there
Erica..... In case you haven't looked all the way through the seller's site, the catch is in the shipping, see attached quote......
UPS Ground -- $35
UPS BLUE (2nd Day) Place Order by 1 PM EST -- $55
UPS Red (Overnight) Place Order by 1 PM EST -- $69
UPS 3 Day Select (shipped next business day) -- $49
My order would have come to $244.99 which is a far cry from $209. At the finished price i.e. $245 and a possible unknown time taken to ship, it doesn't honestly seem such a great deal especially as daily deals are being offered on the A500 in anticipation of the release of the Tegra 3 machines.
erica_renee said:
Thank you very much for the information and reply back so soon..I have had the a500 since April since last year i pre ordered mine from BB.. EVEN thou im not a best buy fan..
again Thanks
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No problem! I love to help! Especially when it deters people from Ipad/Iphone/Ipod... not flaming them I am just pro-open source. The fact that Apple will electronically murder your phone if they find out you jailbreak..... reminds me of the southpark episode "Humancentipad"..... sorry I had to bring that up >.< so gross.... like apple... *cough*.... again this is just an opinion so nobody get disgruntled please. ^_^
Oh yeah i'm not a BB fan either except for test runs! It's awesome to have everything you can get online for half as much right at your fingertips for pre-purchase testing!
metpolds said:
Erica..... In case you haven't looked all the way through the seller's site, the catch is in the shipping, see attached quote......
UPS Ground -- $35
UPS BLUE (2nd Day) Place Order by 1 PM EST -- $55
UPS Red (Overnight) Place Order by 1 PM EST -- $69
UPS 3 Day Select (shipped next business day) -- $49
My order would have come to $244.99 which is a far cry from $209. At the finished price i.e. $245 and a possible unknown time taken to ship, it doesn't honestly seem such a great deal especially as daily deals are being offered on the A500 in anticipation of the release of the Tegra 3 machines.
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Yeah this is true that the shipping is the catch... I myself did not notice this til I was ready to check out. Just choose ground.... doesn't take long. If you are someone scouring the internet today or soon or have been and you want a good deal this is one... Again It was $199.99 when I bought a couple of weeks ago so no telling if it will drop again soon... a good site in general for random computer parts(yeah that was off topic so sue me ) But for those poor souls out there looking on Amazon or ebay because that's the only sites they know, this does help. Why pay $350 on amazon or $280+ on ebay? I know we are in a not so fluffy economy and I for one LOVE to save ten dollars... let alone a hundred... or two...
~Much love to the community.
Just ordered one for a friend. Total with plain ole ground shipping, $244.99! Thanks for the heads up.
thats a steal!!!
i m looking for a A501 tho which is with the sim slot tho. any luck any one?
carpenterethan said:
I ordered one. Helpful staff. Came in 7 days of shipping.
http://pcpartsohio.com/BookDetail.aspx?item_id=1333
Figured i'd throw the community a free meal ticket!
***** $209.99 DOES NOT INCLUDE SHIPPING I BOUGHT MINE WHILE THEY WERE LISTED FOR $199.99 AROUND FEB. 1ST 2012. I PAID IN TOTAL $234.99 SHIPPED TO MY DOOR IN SEVEN DAYS. STILL THE BEST DEAL I COULD FIND. I WOULD LOVE TO SEE SOMEONE FIND A BETTER DEAL!!!!*****
My apologies for the misleading title!
Click to expand...
Click to collapse
seems like a smooth transaction there, how do you confirm order and secure your money if something goes wrong?
carpenterethan said:
I ordered one. Helpful staff. Came in 7 days of shipping.
http://pcpartsohio.com/BookDetail.aspx?item_id=1333
Figured i'd throw the community a free meal ticket!
***** $209.99 DOES NOT INCLUDE SHIPPING I BOUGHT MINE WHILE THEY WERE LISTED FOR $199.99 AROUND FEB. 1ST 2012. I PAID IN TOTAL $234.99 SHIPPED TO MY DOOR IN SEVEN DAYS. STILL THE BEST DEAL I COULD FIND. I WOULD LOVE TO SEE SOMEONE FIND A BETTER DEAL!!!!*****
My apologies for the misleading title!
Click to expand...
Click to collapse
I got mine for $199 + $35 shipping from them. Im pleased with it and it was in perfect shape. They reported it as new open box but was actually a refurbished one. That being said it was a great tablet @ a great price. Get one while you can.
drellisdee said:
I got mine for $199 + $35 shipping from them. Im pleased with it and it was in perfect shape. They reported it as new open box but was actually a refurbished one. That being said it was a great tablet @ a great price. Get one while you can.
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Our son is about to leave for college very soon.So thought i would buy him one as i often have to hide mine from him..
Gonna miss the boy but someone has to take care of us when we old.So better send him away.
Great find, thx to the OP
carpenterethan said:
I ordered one. Helpful staff. Came in 7 days of shipping.
http://pcpartsohio.com/BookDetail.aspx?item_id=1333
Figured i'd throw the community a free meal ticket!
***** $209.99 DOES NOT INCLUDE SHIPPING I BOUGHT MINE WHILE THEY WERE LISTED FOR $199.99 AROUND FEB. 1ST 2012. I PAID IN TOTAL $234.99 SHIPPED TO MY DOOR IN SEVEN DAYS. STILL THE BEST DEAL I COULD FIND. I WOULD LOVE TO SEE SOMEONE FIND A BETTER DEAL!!!!*****
My apologies for the misleading title!
Click to expand...
Click to collapse
Great find! This is cheaper than I've been buying them off of Craig's List!
I went to buy one of these, but one the page that I was supposed to enter my credit card info, I noticed that Google Chrome says it wasn't safe.
Here is the definition they gave:
"The site uses SSL, but Google Chrome has detected either high-risk insecure content on the page or problems with the site’s certificate. Don’t enter sensitive information on this page. Invalid certificate or other serious https issues could indicate that someone is attempting to tamper with your connection to the site."
I sent their support an email. Don't think I will order from there until they explain this.
very low rating....
resellerratings.com/store/PC_Parts_Unlimited
I'm officially calling Shenanigans on this company and anyone promoting them. Their business ratings are abysmally bad and it's clear that their site fakes customer ratings.
There's no free lunch, and I highly doubt anyone ordering one of these red herrings will receive an A500 in any kind of reasonable condition. Judging by what other customers have said about their purchases at PC Parts Unlimited, you'll get something that was used, in a flood, inoperative, and possibly stolen. Use a reputable dealer.
My dad and I just ordered a pair from here. I'll let you guys know how it goes.
Sent from my Nook Tablet via !!Magic!!
Woot Buy
Got my Acer Iconia a500 from the woot website. I bought a 32gb refurbished a500 with wifi (standard with 90 day Acer warranty) and I received it in about a week and a half. It cost me 300 plus 5 dollars shipping and it has been working great so far. Love the forums by the way, very helpful (first time poster here).
woot.(add a dot com)/Forums/ViewPost.aspx?PostID=4819740
Sorry, not allowed to post URLs on my first posts.