Database Users

Expansys Discount

Hey guys if anyone was looking to buy any accessories for your HTC Touch Pro. I found this link from MoDaCo that will email you a discount voucher code for Expansys-USA.Com or Expansys.Com. I believe this discount is thanks to MoDaCo.Com if found it from google and thought I would share.
USA: It will give you $14.94 off any accessory purchase over $30.
Europe: It will give you £10 to put towards an order of £20 or more.
Just thought I would share my findings, also it noted that the discount ends on the 30th of November. So you only have a few days left to use the discount.
- Dan

It says invalid voucher code.

AEDan1977 said:
Hey guys if anyone was looking to buy any accessories for your HTC Touch Pro. I found this link from MoDaCo that will email you a discount voucher code for Expansys-USA.Com or Expansys.Com. I believe this discount is thanks to MoDaCo.Com if found it from google and thought I would share.
USA: It will give you $14.94 off any accessory purchase over $30.
Europe: It will give you £10 to put towards an order of £20 or more.
Just thought I would share my findings, also it noted that the discount ends on the 30th of November. So you only have a few days left to use the discount.
- Dan
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Click to collapse
Mine was rejected too. And please dont buy from Expansys. I had so much problem. They never reply to emails. Had to make some international calls to settle and the phone bills is a bomb.

thats wierd, i just ordered 2 items this afternoon and my code worked fine. it was on the USA site, i dont know if it matters where you live? Also Expansys is the same company that processes orders for the HTCAccessoryStore.Com i dunno if most of you know that. They are coming from the same company that HTC uses for their official accessory store.

AEDan1977 said:
thats wierd, i just ordered 2 items this afternoon and my code worked fine. it was on the USA site, i dont know if it matters where you live? Also Expansys is the same company that processes orders for the HTCAccessoryStore.Com i dunno if most of you know that. They are coming from the same company that HTC uses for their official accessory store.
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I have cancelled ALL orders made thru expansys

I tried it earlier today. and it worked for me as well. Thanks for the heads up. :beer:

illi said:
Mine was rejected too. And please dont buy from Expansys. I had so much problem. They never reply to emails. Had to make some international calls to settle and the phone bills is a bomb.
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I ordered an item from expansys on nov 11th. Website said "instock" on it. Got a conformation email from both paypal and expansys for the item the next day. I even checked expansys's website 2 days after my order and that item still showed "instock". 3 days after that they (expansys) send me an email that its out of stock but will ship now on nov 24th. Today is the 25th and no notice or anything from them. They also have not replyed to my emails. What a way to do business.

error. see next post

yzf750 said:
I ordered an item from expansys on nov 11th. Website said "instock" on it. Got a conformation email from both paypal and expansys for the item the next day. I even checked expansys's website 2 days after my order and that item still showed "instock". 3 days after that they (expansys) send me an email that its out of stock but will ship now on nov 24th. Today is the 25th and no notice or anything from them. They also have not replyed to my emails. What a way to do business.
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I ordered the Celio Corp's Redfly on 19Nov. The payment was made through bank transfer the following day. In the order confirmation email a Singapore/Hongkong/UK phone numbers were given. I called the Singapore phone number on Monday 24Nov but it was perpetually engaged. I managed to get through to the Hongkong number on Tuesday (yesterday). At that point I was then informed that I short paid by UKL12.00 which was not made clear in the order form (at the web-site). Meanwhile a number of emails was sent to the Singapore/Hongkong/UK offices. None was ever responded. I finally request for cancellation through e-mail at the same time asked how long would they take to process. Untill this moment no one cares to respond.
Expansys is not only unethical but very unprofessional.
Another interesting issue is that it costs differently for the same item if ordered from their various web-sites (UK/Europe, or Singapore, Hongkong.) STRANGE!!
I will never get anything from expansys ever again.

i always get my stuff from expansys. no problems yet - and i mainly use the uk one and they ship it to australia - uselly in 2-3days which is awesomly quick

Another eXpansys Horror Story
Ordered 2 items from eXpansys-USA last week. One item showed over 1600 in stock and the other showed over 200 in stock. They both stated "This product is at our central warehouse and should be shipped in 3 working days".
When I checked my order status the next day it indicated both items were out of stock. The item descriptions were correct but if I clicked on the link for either one they took me a page that stated "Product not found or is not available in this region". I also noted the item number in both links were not the item numbers I ordered. When I went to the correct pages for the items I had actually ordered they still showed plenty of stock.
At this point I emailed them and finally got a reply 3 days later in which it was stated "The unit is in transit from our central warehouse and will ship later this week." I sent a reply asking what that statement meant and asking if they ship FROM their central warehouse TO the customer or what. So far no reply and I really don't expect one.
Based on this experience, and quite a few similar "reviews" I read here and elsewhere, it appears this is typical of them. It is very unlikely that I will order from them again. A first time customer has pretty much become a last time customer.

if your order is delayed, like my tv out cable, just call and they will at least give you free priority shipping...... a whopping 5 bucks!

Purchasing Hero from Expansys

I purchased a Hero on T-Mobile 2 weeks ago and after no replies to numerous emails and been fobbed off on the phone I've still not received it. I've received a couple of auto emails saying that they've had problems getting hold of T-Mobile SIM's hence the delay with promises of dispatches. I've used Expansys in the past and they've usually been pretty good. Anyone else have problems with Expansys?

Are you not buying the phone unlocked...therefore you should have your own SIM...? What do they need of T-Mobile's SIM? Sounds like some bogus response too me.
I was going to buy from them but hear complaints of customer service so went with Clove instead. They were courtious, quick in replying with any questions I had and I think maybe cheaper than Expansys.
Maybe you can can cancel the order with them and order via Clove. Just a thought.

I just bought two more heros from expansys yesterday.
They shipped them today. I would certainly buy from them again. They're also cheaper than clove with 330 UK Pounds.

Bought my unlocked white Hero from Expansys. I had no problems, the customer service was great and delivery really fast (less than 2 days from UK to Estonia).

Though its the HTC Unlocked version I purchased it on a T-Mobile contract.

Expansys
Also bought 1 unit from Expansys and everything went fine.
I complained for not getting any vouchers (as UK residents do) and never got an answer from them. Will remember that the next time I practice my early adopter skills.

aaasilva said:
Also bought 1 unit from Expansys and everything went fine.
I complained for not getting any vouchers (as UK residents do) and never got an answer from them. Will remember that the next time I practice my early adopter skills.
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You only get the voucher 14 days after purchase:
http://www.expansys.com/i/mktg/htc_hero_voucher_promotion_tsandcs.pdf

slimfady said:
You only get the voucher 14 days after purchase:
http://www.expansys.com/i/mktg/htc_hero_voucher_promotion_tsandcs.pdf
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Not in my case...I bought it as Portuguese so I'm not entitled to have any vouchers. Expansys is a case closed for me. Will buy things in England from now on.

have a lookat handtec.co.uk; bought my Hero sim-free from there, and buy all my Garmin GPS there, too. great prices, great service, no personal connection etc, etc

I ordered my brown Hero from Expansys on the 30th of July at around 14:00. I got it at around 10:30 the very next day. Talk about extreme delivery...
DHL was the deliverer.
I am gonna order more stuff from Expansys in the future...

I pre-ordered mine through Expansys and had no major problems with delivery to Australia. The only minor problem I had was that I had to wait for their hong kong warehouse to get stock from the UK before it was sent to me, so other who ordered theirs through Clove or Handtec got theirs a few days earlier. But now that they're available in many places it shouldn't be a problem...

I've used them 3 times in the past. First time no problem, second two times a total nightmare with - i'll go as far as - bare faced lies.
If they have it in stock, or its a general availability item its fine. If its a pre-order, there's a huge stock shortage or some sort of release date that's not fixed they are a total nightmare. They play alot of tricks with their stock saying its in stock when it isnt, and give you silly excuses why it was delayed and promises of 'it will be shipped tommorow'. They also hike their price when they know its low availability. The second two times I was close to paying their elevated price and getting the phone upto 1 week after other stores had it for less!
(Clove is very good btw)
I would never ever buy from them again, just out of principle.

Got mine from Expansys, great customer service, no issues at all.

kam187 said:
I've used them 3 times in the past. First time no problem, second two times a total nightmare with - i'll go as far as - bare faced lies.
If they have it in stock, or its a general availability item its fine. If its a pre-order, there's a huge stock shortage or some sort of release date that's not fixed they are a total nightmare. They play alot of tricks with their stock saying its in stock when it isnt, and give you silly excuses why it was delayed and promises of 'it will be shipped tommorow'. They also hike their price when they know its low availability. The second two times I was close to paying their elevated price and getting the phone upto 1 week after other stores had it for less!
(Clove is very good btw)
I would never ever buy from them again, just out of principle.
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100% correct. It's the "early adopters" nightmare.

bought mine from expansys, very good and fast service delivered within 2 days Uk to Middle East.

and just now i received my voucher as well
HTC said:
Dear HTC Hero Customer,
I really hope you are happy with your new HTC Hero. When purchasing the phone you qualified for £30 eXpansys vouchers to spend on accessories for your new phone.
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My only regret is why not give vouchers to all customers and why not answer their customer's complaints...why...

I wonder if there's any support issues with HTC buying the brown model in the UK; that's not an official UK model, right? Only the white is available sim-free, officially?

Car phone warehouse sells brown in thier high street shops. And the pink one (yuk!)

aaasilva said:
My only regret is why not give vouchers to all customers and why not answer their customer's complaints...why...
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Expansys UK - when they are good they are very, very good but when they are bad they are horrid!

Nexus One shipped to the UK.

Has anyone on this forum had a nexus one sent to the UK? I am very interested in buying one. How much did it cost with and without the optional UK charger. I am getting it sent tot he north east. Also how long did it take? Also if anyone on this forum came from an iPhone 3GS how did the battery life compare?

ste1164 said:
Has anyone on this forum had a nexus one sent to the UK? I am very interested in buying one. How much did it cost with and without the optional UK charger. I am getting it sent tot he north east. Also how long did it take? Also if anyone on this forum came from an iPhone 3GS how did the battery life compare?
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Ordered ~ 3pm on Wednesday, it arrived at ~ 9am Friday morning. Ordered early-mid Feb ~ 10th iirc.
374 was charged to credit card (didn't get the UK charger) but yet to have a form through for import from DHL.
Wouldn't bother with the extra charger tbh, they can be picked up cheap enough in the UK.

As above. Mine cost me £373 (phone inc delivery) and my bank charged me £10 for the conversion - total: £383. I ordered it around teatime last Wednesday and it was delivered this Monday. Not got the vat bill in yet.
Didn't get the charger as it was $19.99 + uk vat. I got one for the HD2, from amazon, at £4.95 with free delivery.

Mine (without rip off charger) cost £412 including taxes.
Ordered on a Tuesday eve, received on the Friday.

ste1164 said:
Has anyone on this forum had a nexus one sent to the UK?
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Click to collapse
Yep ordered on a Sunday night, delivered to my work address (about 1.5 hours north of London) Weds lunchtime, cost £384.81 with charger, no tax bill yet.
Battery life compares well with iPhone 3G, Magic, G1, better than Palm Pre with 1400 extended battery. I am planning on getting the dock when it comes to UK stockists for when I'm deskbound at work (I listen to music most of the day), but I've always done so regardless of phone.
Works well on O2 too.

Mine also came at around £410 including VAT. DHL will charge you separately for the VAT, but the bill won't arrive until about a month later. You might get lucky and DHL might not send you the bill, but I'd set aside the money as it seems the very first UK buyers at release were mainly the ones that got away with the VAT.
Even with the VAT inclusive, totalling £410 it's still alot cheaper than buying from expansys.com which is going for £599 as of today with 7 in stock according to the website.
Edit: You could wait another month and get it on contract with Vodafone if you don't want to pay for it unsubsidied. Or preorder the Desire instead on expansys for £439

ordered mine on a Sunday evening, the phone arrived the following Friday morning as it was slightly delayed at customs.
At the time I paid $577 which worked out to be £386 for the phone including UK charger and delivery charge.
I finally recieved the VAT bill this morning quoted at £60.17.
So all in all toatal costs = £446.17

Lol, YMMV...
I ordered two from the US, first never shipped, PayPal refund (direct from seller) after 11 days. Ordered second (different seller) and an empty box arrived three weeks later (express shipping). I believe it was stolen at customs. Under insurance claim.
Third time I just ordered it from a UK seller, +£50 but I got it in three days, no VAT letters to worry about and no customs delays to concern me.
I wish you all better luck than me. Every attempt I made was with an eBay "Power Seller" with good (recent) feedback for the same product.

So you paid £50 more, and it took 3 days to arrive? Might just as well have bought it from Google
There are no customs delays, DHL take it straight through and invoice you for it a few weeks later. At least that way you get a warranty.

@Rusty!:
I'm not sure I understand your point. Google weren't selling it directly outside of the US when I got mine. Or did you mean something else?
There's no way I would have received it from the US in three days anyway, customs or otherwise.
I have a guarantee, direct with HTC for 12 months.
Could you clarify what you meant?

djmcnz said:
@Rusty!:
I'm not sure I understand your point. Google weren't selling it directly outside of the US when I got mine. Or did you mean something else?
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Google have been selling directly to the UK from Day 1 - I ordered mine then to the UK
djmcnz said:
There's no way I would have received it from the US in three days anyway, customs or otherwise.
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The majority of the phones shipped to the UK are delivered within 3 days of order. Once dispatched in the US they are usually delivered in UK the next day!
djmcnz said:
I have a guarantee, direct with HTC for 12 months.
Could you clarify what you meant?
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Click to collapse
All the phones direct from google have a warranty with HTC in the UK

djmcnz said:
@Rusty!:
I'm not sure I understand your point. Google weren't selling it directly outside of the US when I got mine. Or did you mean something else?
There's no way I would have received it from the US in three days anyway, customs or otherwise.
I have a guarantee, direct with HTC for 12 months.
Could you clarify what you meant?
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Click to collapse
Since this is a 'shipping to the UK' thread, I have assumed you are in the UK. To address your points/clarify what I meant:
Point 1: Google have shipped to the UK since day of release, so dunno what you're on about.
Point 2: I ordered mine late Tuesday, and received it Friday. I think it's fair to count that as 3 days.
Point 3: No you don't I'm afraid. Read the warranty statement, it's first point is that the warranty is non-transferable. HTC already know which Google account ordered the phone, and it wasn't yours.
So what I am saying is you would have been better off in pretty much every way ordering from Google. Still, doesn't matter now can't undo it... both worth mentioning to make sure others get the best deal.

Thanks for the clarification guys, although I wasn't seeking the criticism you so quickly offered!
I'm (ultimately) happy with the course of action I took and the price I paid.
I don't wish to start a debate but you're wrong on the warranty; under law warranty transferability doesn't apply to the retailer/end user relationship, only to end user/end user relationships. As such, the first end user of the device has a 12 month HTC warranty, they can not transfer this warranty.
The retailer doesn't even need to be sanctioned or official as long as they selling original, unmodified goods.

djmcnz stated..
I don't wish to start a debate but you're wrong on the warranty; under law warranty transferability doesn't apply to the retailer/end user relationship, only to end user/end user relationships. As such, the first end user of the device has a 12 month HTC warranty, they can not transfer this warranty.
The retailer doesn't even need to be sanctioned or official as long as they selling original, unmodified goods.
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I think I agree (but don't know consumer law well enough..and am no lawyer)
Certainly in Scotland (where I am domiciled) any consumer matter (which a Nexus problem would be) can be handled by the local Sheriff Court if the consumer so desires.
Just because there are clauses in Google's contract doesn't make them right.
Ultimately it will be for a court/judge to decide what the situation.,,
However I'm sure Google & HTC will behave if a professional, competent & legal manner at all times and things would never need to get that far: Aye, right!! (2 positives making a negative..)
Cheers!
Lodger

Thanks for the replys guys . If i buy from google will i get a year warranty if anything goes wrong?

2 years warrany for us UK (and EU) guys. That's according to the website under tems & condition of purchasing. Assuming you don't start tinkering...
Zuber

If the phone did break where would I send it to in the UK to get it fixed or replaced?

ste1164 said:
If the phone did break where would I send it to in the UK to get it fixed or replaced?
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http://www.htc.com/www/support/nexusone/
Country Hotline Remark
United Kingdom +44-845-890-0079
Monday - Friday : 9am - 6pm
Saturday : 9am - 1pm
Think someone said the refurbishment centre in UK for HTC is based in Milton Keynes

Indeed it is. Turnaround time isn't too shabby either.

Clove, Handtech & other preorders

Hey everyone,
I hope someone can answer this question for me. Ive played an order from Clove already and they'll have phone in stock on May 1st and will ship on the 3rd. I landed upon Handtec just today and they say they'll receive stock on 27th of April and ship the next day. So ofcourse... I'm thinking about cancelling from Clove and just ordering from Handtec.
Question here is if anyone knows whether cancelling from Clove will be a problem if I just send them an email and ask them to do so? And in the meantime Ill just place order on Handtec right away. I've emailed clove to cancel already but before placing an order on Handtec I thought i'd just ask here. Main reason I'm wanting to know now instead of waiting for a response is because Handtec says they still have stock from first batch available so I wanted to get in on that.
Thanks in advance!

FYI... I had a TON of trouble ordering from Handtec. Unlike most web sites, like Amazon.co.uk, HMV, and many others... even AFTER Handtec had charged my credit card for the Samsung Galaxy S II, they insisted I provide a copy of my driver's license, a business card with the business address (since that was where I wanted the phone sent, so they could sign for delivery, etc.), and more. After two weeks of trying to make them happy, they STILL wanted more information. I indicated I'd NEVER had to give so much info in the past, and if they couldn't ship my order with what I'd sent... I wanted my money back. They cancelled the order within 30 minutes, and I'm stuck waiting for a credit and not expected the 32GB phone I'd ordered.
Frankly, I've never had such terrible service and I'd suggest sticking with Clove for the couple days difference.

oh really? that bad huh? someone told me that clove is great with service so they'll cancel just fine. so.. I already ordered from Handtec. I hope this doesnt happen because the difference is basically a week (April 28 vs March 3) considering that march 7/8 will be weekend so I wont get it till the week after.
im having it delivered to my house which has same address as paypal, billing, and delivery so hopefully there wont be as many problems.

I wonder if its better to just tell Clove to not cancel anything and instead just cancel with Handtec right away?

I got my HTC Desire from them a year ago, it went perfectly and the phone arrived the day before it was expected (1 day after it was released).

are you in UK or international though? and are you talking about handtec?

I cancelled Clove on Thursday and ordered from Handtec. Clove acknowledged they will cancel via email. The email was a little odd, said they had already charged my card and it will take 4-5 days for the refund to appear, but probably just a generic email since it was a pre-order and they hadn't charged my card yet.
I'm hoping I don't have any ordering issues with Handtec. I don't mind providing card statements for proof of address if required. For Handtec, I paid with AMEX via PayPal. I'm hoping they take the address being the same as my PayPal address as "proof of ID". I did get a PayPal confirmation of payment in addition to Handtec's.

i did the same, paid with paypal so all 3 adresses are exactly the same. i emailed clove again and asked them not to cancel just yet, ill wait for a response from handtec first. Also cause i added a few accessories to the handtec order and seems like none of the accessories are available during launch ... so i guess they'll probably ask me to pay shipment later for accessories which im fine with.. just as long as it doesnt delay the phone's shipment.
thanks for your response by the way, now i dont feel too bummed out about ordering from handtec

i'm really tempted to do the same and cancel my clove order.
one week earlier + savings of about 15 pounds. hmmmm
Edit:
can't
resist
went ahead and ordered with handtec as well. I'll keep my clove order there until the 28th. If that bad boy ships from handtec, i'm cancelling my clove order right away.

I'm going to call Handtec in the morning and make sure it'll be in the first batch of shipments, specifically the ones shipping out on 29th. I'll post here with what they tell me.
edit: heh good idea, ill keep my clove order till 28 or so as well

Sorry, yes, that was Handtec, to a residential address (same address as payment was from). I am in Northern Ireland so it is part of the UK, but deliveries often take a day longer than on the mainland. It was shipped on the day it was released, so the equivalent of 27th April, and delivered the next day.

merkman said:
FYI... I had a TON of trouble ordering from Handtec. Unlike most web sites, like Amazon.co.uk, HMV, and many others... even AFTER Handtec had charged my credit card for the Samsung Galaxy S II, they insisted I provide a copy of my driver's license, a business card with the business address (since that was where I wanted the phone sent, so they could sign for delivery, etc.), and more. After two weeks of trying to make them happy, they STILL wanted more information. I indicated I'd NEVER had to give so much info in the past, and if they couldn't ship my order with what I'd sent... I wanted my money back. They cancelled the order within 30 minutes, and I'm stuck waiting for a credit and not expected the 32GB phone I'd ordered.
Frankly, I've never had such terrible service and I'd suggest sticking with Clove for the couple days difference.
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This is standard procedure many stores follow if you are first time customer with them.
Even clove will tell you to provide 2 address proofs for international orders for the first time. (same address that is on file with CC bank / company ).
But dealing with clove was butter smooth. Last year I had ordered from them couple of times. But they verified my documents the same day and shipped the order on time. Second time, nothing was needed.
Most companies do this to protect themselves. Retailer / etailer is always at higher risk of chargebacks in case of frauds. They tend to play safe (unless you are as big as amazon ) as dealing with chargebacks is PITA.

So looks like Handtec isn't that bad after all then. Awesome.

I'm on the same boat and am seriously contemplating ordering from Handtec. But from all the positive experience people have had from Clove, I'm a bit reluctant to switch over. Especially since Handtec has been pretty uncertain in emailing me their proper ETA dates
For those that know, are these two companies pretty much even? Or is one more reputable than the other?
With the cheaper phone price and earlier delivery, I'm tempted but something is telling me Clove will do the business. After all, a week difference between the two is huge and it's telling me somethings missing. Perhaps Clove may very well ship earlier than expected.
I just can't see how Handtec, at a cheaper price and earlier delivery, still has open orders for the first batch. Isn't this phone supposed to be da bomb in ridiculous demand?

well what i'm doing is keeping the clove preorder for now, if handtec actually ships when they're saying they will... then ill cancel clove right away. otherwise ill cancel handtec's. Also i got an email response from Clove saying they will be shipping starting May 3rd (so not before that) and someone mentioned somewhere earlier that ... they're not supposed to be released til 1st may but that if Handtec ships them on 29th, people wont get them til May 1 anyway so they're not breaking any release date rules.
anyway i'll contact handtec in the morning and see what they say.

I'm just stressing more than I should about this. If Clove is aware of their competitors shipping at an earlier date and having their customers cancel their pre-orders because of it, wouldn't they want to do something about it?
For me, Handtec's offer is too good to be true. Sure it's logical to put in two pre-orders and cancel the other one. But is there a chance it may backfire? Perhaps there's a change in shipping date to either site and then it turns out one ships a day before the other and it'll be too late to cancel.

well ill wait till 28 or 29 and see what happens with handtec, if nothing ill cancel and keep my clove order. otherwise.. if handtec does ship that day then awesome, i get it a week earlier. clove doesnt seem to have any indication that they will be shipping before 3rd, they said there's a holiday or something which is why they arent shipping on 1st or 2nd.
edit: also clove's site says that you can cancel a pre order anytime before it ships AND that if the shipment date has changed they will confirm with you if you want to go ahead or not. so having said that if they change from may 3rd to earlier they'll notify.. if not then there it is.

has anyone tried talking to clove and figuring out why theyre waiting till may 1st, when handtec is sending theirs out 27/28th? clove should move up their date..

i am a bit worried, i have ordered it from handtec & i have used a friends credit card to do so & my delivery address is at my home, we both live in different cities & I dont know what handtec will do @ security check!!
i dont want them to delay my shipment because of that

It would be advisable to call them and speak to them directly. I wouldnt state that you have used a credit card on a different person's name but would confirm the status of your order and the shipping address.
Ask them whether if "All Izz Well"?

Order Status -- Back Ordered!!

So I go to check my order status at BB to see if it shipped late yesterday or last night and it says "Status - Back Ordered".
WTF!!!
Maybe I should just tell Sammy to go pound sand! I already have some concerns about them and their promises.

My order now says "Being fulfilled. Usually ships in 1-2 days."
Dang it - I was hoping to cancel and run down to BB store and look for stock.
Oh well.

markp99 said:
My order now says "Being fulfilled. Usually ships in 1-2 days."
Dang it - I was hoping to cancel and run down to BB store and look for stock.
Oh well.
Click to expand...
Click to collapse
I guess that's the good news, I can run down to the store and check. Or at least call first thing this am.

lucky i have one close to my job that has them available. taking an early lunch to pick it up.

I pre-ordered mine earlier this past weekend. BestBuy claimed they weren't going to ship them until today. So I canceled my order. Went online last night & purchased it for in store pickup. Got an Email about 30 minutes ago saying that my order is ready for pickup. Can't wait to the store opens so I can go grab it!

cdf3 said:
I pre-ordered mine earlier this past weekend. BestBuy claimed they weren't going to ship them until today. So I canceled my order. Went online last night & purchased it for in store pickup. Got an Email about 30 minutes ago saying that my order is ready for pickup. Can't wait to the store opens so I can go grab it!
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Just looked and tried to do that and all stores within 50 miles of me here in SE FL say unavailable. I already cancelled my order also, oh well.

cdf3 said:
I pre-ordered mine earlier this past weekend. BestBuy claimed they weren't going to ship them until today. So I canceled my order. Went online last night & purchased it for in store pickup. Got an Email about 30 minutes ago saying that my order is ready for pickup. Can't wait to the store opens so I can go grab it!
Click to expand...
Click to collapse
Turns out, if you just call up Customer support and ask nicely, they'll transfer your order to an in-store pickup location, and get priority over people who just ordered it last night/this morning.
Now thats customer service.

markp99 said:
My order now says "Being fulfilled. Usually ships in 1-2 days."
Dang it - I was hoping to cancel and run down to BB store and look for stock.
Oh well.
Click to expand...
Click to collapse
Best Buy email just arrived = Shipped! Yay!
UPS does not list a delivery date at their tracking site yet - Boo!

Looks like our store in Madison only received 16gb models.
Sent from my GT-P7510 using XDA Premium App

OneStepAhead said:
Looks like our store in Madison only received 16gb models.
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Interesting enough, when I call the local stores they have the 16G White version. Guess Samsung made lots of those.

Once the status says "Processing" customer service can't do anything. I tried this morning to have them transfer my order to a local store.
Good news is that I just got a confirmation e-mail that it just shipped, but now I have to wait for it to arrive instead of grabbing it from the store.

Thanks to substandard customer service, BB has lost my business. I called another store who also did not have the 32G version in stock but did notify me that they are showing the warehouse has units available if I wanted to do a store pickup. So I asked how could they have it in the warehouse and I get a back ordered status? The store customer service rep stated I should call the 888 number to find out. I did that and was abruptly told that the .com warehouse was different and they are obviously out of stock. So I tried to rationalize with her that why would BB take preorders and then not allocate units that they obviously have available. She states that "Sir I just told you that the .com uses a different warehouse". So I (with some sarcasm at this point) ask her if it is the same company. Well at no time did she offer to find one locally or go ahead and have one shipped to my local store and when I finally asked her if she could do that for me, I said never mind if I have to ask you to do that for me then I will just purchase from another business who values customer service. I assure you that at no time was I rude and only got sarcastic at the end of the conversation.
c'est la vie

For me....Only Best Buy stores that have them are way too far away. Local ones don't have them and unknown when either, so its the luck of the draw as to where Samsung ships to and how many to even bother driving for one just to be disappointed in selling out.
I would just a rather order online instead

SR45 said:
For me....Only Best Buy stores that have them are way too far away. Local ones don't have them and unknown when either, so its the luck of the draw as to where Samsung ships to and how many to even bother driving for one just to be disappointed in selling out.
I would just a rather order online instead
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I couldn't find any BB stores in the state of Massachusetts that had the 32gb version, so I went online.
Circuit City claims to have an order today/ship today policy on the 32gb version. I went ahead a tried it - we'll see. I did it from their website, not from Amazon, and had to call them to ask them to process the order now.
I didn't know circuit city even existed anymore.

Bummer about the horror stories. Not to make you feel bad, but I strolled into my local Best Buy about 15 minutes after opening today. No pre-order, no deposit, no nothing. Walked out with the 32GB Grey ... and they didn't charge me sales tax! That's a 9.75% (~$60) bonus!

Berner said:
Bummer about the horror stories. Not to make you feel bad, but I strolled into my local Best Buy about 15 minutes after opening today. No pre-order, no deposit, no nothing. Walked out with the 32GB Grey ... and they didn't charge me sales tax! That's a 9.75% (~$60) bonus!
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Good to hear someone had a good experience. I don't feel bad just a little jealous I guess. I'm actually thinking about just getting the Iconia instead. I have had the xoom and transformer but returned them both. The xoom for a charging issue and I just never liked the feel of the transformer, maybe just a little to wide and I have larger than avg hands.

I suffered from the same back-order issue. I pre-ordered one for my wife when I first got the e-mail from Samsung on 6/6/2011. Now you would think with my last name being at the beginning of the alphabet and my order being placed so early that I would be a shoe-in to receive one.
WRONG! I didn't receive an e-mail or anything. I'm a Silver Rewards member because of my continued customer loyalty...yet you can't even let me know what's going on before hand so I can order elsewhere.
I called 3 stores, checked online, did a online chat with Best Buy employee Brenda, and then talked to 4 different people through customer support. I heard different answers each time but the same result. "It shows as back-ordered but that it will ship in 1-2 business days." From the stores I heard "We haven't received our shipments yet but the ones we're getting are for pre-orders." The last statement was obviously a lie because ship-to-store has not been an option for any of the local 10 Best Buy stores.
How does any of this make sense? Yes I could come up with some patchwork logic to calm myself but at the end of the day, it's horrible customer service. I was respectful to each person I talked to. I didn't even complain. I went online to cancel my order and then called back to make sure it was done.

I'll keep it real simple. Worked for Best Buy for roughly 2 1/2 years during my younger days. During high school and then when I was in college in Tucson.
I hate Best Buy. From their "non-commission" approach they have the sales associates present shoppers with to their TERRIBLE phone customer service, the place is nothing but horrible experiences. I have a Rewards Silver account with them as well. I've spent way too much money to care to calculate with them and they continue to suck. I've shifted my purchasing from Best Buy to Amazon and am now a Prime Member with them (have been for over a year).
To stay on point with the OP, I went to Best Buy on Camelback in Phoenix this morning to see if they had any in stock. The PCHO (PC / Home Office) and Mobile Phone in store reps both told me they didn't get any in nor did the rest of the state of AZ. The only way I could get a Galaxy Tab was through Best Buy.com. This was after roaming around both departments for 10-15 minutes waiting for a sales rep to approach me (or even see one that I could approach for help). All immediately after the store had opened. Non-knowledgable, unwilling to help anyone sales reps and terrible supervisor / management that could give two craps less about your experience and care about nothing other than you buying a Geek Squad extended service plans and taking advantage of their financing offers.
I'm not buying a Galaxy Tab at all now nor am I, for any reason, shopping at Best Buy any longer (not like it's a huge deal... their stores have been dwindling in the number of shoppers for the past two years).

At first thought it's nice to see that I am not alone, but it really is kinda of sad. I do hear lots of great things about Amazon and have purchased a couple of times through them, but i am still a little weary about online purchases. Not really rational since Amazon does in all regards appear to be very safe and easy even with respect to returns. So who knows maybe it is Amazon here I come!

Prime Membership is totally worth it if you shop on Amazon frequently. I do ALL of my Christmas shopping each year with them, never any hiccups. As a Prime member, you get FREE Two Day shipping on almost everything you buy along with no tax. It destroys whatever Best Buy offers these days. On new videogame releases, they are not only typically $5-10 cheaper, there is no tax and it arrives on the same day of release at my front door.
**end of gushing**