Hey everyone,
I hope someone can answer this question for me. Ive played an order from Clove already and they'll have phone in stock on May 1st and will ship on the 3rd. I landed upon Handtec just today and they say they'll receive stock on 27th of April and ship the next day. So ofcourse... I'm thinking about cancelling from Clove and just ordering from Handtec.
Question here is if anyone knows whether cancelling from Clove will be a problem if I just send them an email and ask them to do so? And in the meantime Ill just place order on Handtec right away. I've emailed clove to cancel already but before placing an order on Handtec I thought i'd just ask here. Main reason I'm wanting to know now instead of waiting for a response is because Handtec says they still have stock from first batch available so I wanted to get in on that.
Thanks in advance!
FYI... I had a TON of trouble ordering from Handtec. Unlike most web sites, like Amazon.co.uk, HMV, and many others... even AFTER Handtec had charged my credit card for the Samsung Galaxy S II, they insisted I provide a copy of my driver's license, a business card with the business address (since that was where I wanted the phone sent, so they could sign for delivery, etc.), and more. After two weeks of trying to make them happy, they STILL wanted more information. I indicated I'd NEVER had to give so much info in the past, and if they couldn't ship my order with what I'd sent... I wanted my money back. They cancelled the order within 30 minutes, and I'm stuck waiting for a credit and not expected the 32GB phone I'd ordered.
Frankly, I've never had such terrible service and I'd suggest sticking with Clove for the couple days difference.
oh really? that bad huh? someone told me that clove is great with service so they'll cancel just fine. so.. I already ordered from Handtec. I hope this doesnt happen because the difference is basically a week (April 28 vs March 3) considering that march 7/8 will be weekend so I wont get it till the week after.
im having it delivered to my house which has same address as paypal, billing, and delivery so hopefully there wont be as many problems.
I wonder if its better to just tell Clove to not cancel anything and instead just cancel with Handtec right away?
I got my HTC Desire from them a year ago, it went perfectly and the phone arrived the day before it was expected (1 day after it was released).
are you in UK or international though? and are you talking about handtec?
I cancelled Clove on Thursday and ordered from Handtec. Clove acknowledged they will cancel via email. The email was a little odd, said they had already charged my card and it will take 4-5 days for the refund to appear, but probably just a generic email since it was a pre-order and they hadn't charged my card yet.
I'm hoping I don't have any ordering issues with Handtec. I don't mind providing card statements for proof of address if required. For Handtec, I paid with AMEX via PayPal. I'm hoping they take the address being the same as my PayPal address as "proof of ID". I did get a PayPal confirmation of payment in addition to Handtec's.
i did the same, paid with paypal so all 3 adresses are exactly the same. i emailed clove again and asked them not to cancel just yet, ill wait for a response from handtec first. Also cause i added a few accessories to the handtec order and seems like none of the accessories are available during launch ... so i guess they'll probably ask me to pay shipment later for accessories which im fine with.. just as long as it doesnt delay the phone's shipment.
thanks for your response by the way, now i dont feel too bummed out about ordering from handtec
i'm really tempted to do the same and cancel my clove order.
one week earlier + savings of about 15 pounds. hmmmm
Edit:
can't
resist
went ahead and ordered with handtec as well. I'll keep my clove order there until the 28th. If that bad boy ships from handtec, i'm cancelling my clove order right away.
I'm going to call Handtec in the morning and make sure it'll be in the first batch of shipments, specifically the ones shipping out on 29th. I'll post here with what they tell me.
edit: heh good idea, ill keep my clove order till 28 or so as well
Sorry, yes, that was Handtec, to a residential address (same address as payment was from). I am in Northern Ireland so it is part of the UK, but deliveries often take a day longer than on the mainland. It was shipped on the day it was released, so the equivalent of 27th April, and delivered the next day.
merkman said:
FYI... I had a TON of trouble ordering from Handtec. Unlike most web sites, like Amazon.co.uk, HMV, and many others... even AFTER Handtec had charged my credit card for the Samsung Galaxy S II, they insisted I provide a copy of my driver's license, a business card with the business address (since that was where I wanted the phone sent, so they could sign for delivery, etc.), and more. After two weeks of trying to make them happy, they STILL wanted more information. I indicated I'd NEVER had to give so much info in the past, and if they couldn't ship my order with what I'd sent... I wanted my money back. They cancelled the order within 30 minutes, and I'm stuck waiting for a credit and not expected the 32GB phone I'd ordered.
Frankly, I've never had such terrible service and I'd suggest sticking with Clove for the couple days difference.
Click to expand...
Click to collapse
This is standard procedure many stores follow if you are first time customer with them.
Even clove will tell you to provide 2 address proofs for international orders for the first time. (same address that is on file with CC bank / company ).
But dealing with clove was butter smooth. Last year I had ordered from them couple of times. But they verified my documents the same day and shipped the order on time. Second time, nothing was needed.
Most companies do this to protect themselves. Retailer / etailer is always at higher risk of chargebacks in case of frauds. They tend to play safe (unless you are as big as amazon ) as dealing with chargebacks is PITA.
So looks like Handtec isn't that bad after all then. Awesome.
I'm on the same boat and am seriously contemplating ordering from Handtec. But from all the positive experience people have had from Clove, I'm a bit reluctant to switch over. Especially since Handtec has been pretty uncertain in emailing me their proper ETA dates
For those that know, are these two companies pretty much even? Or is one more reputable than the other?
With the cheaper phone price and earlier delivery, I'm tempted but something is telling me Clove will do the business. After all, a week difference between the two is huge and it's telling me somethings missing. Perhaps Clove may very well ship earlier than expected.
I just can't see how Handtec, at a cheaper price and earlier delivery, still has open orders for the first batch. Isn't this phone supposed to be da bomb in ridiculous demand?
well what i'm doing is keeping the clove preorder for now, if handtec actually ships when they're saying they will... then ill cancel clove right away. otherwise ill cancel handtec's. Also i got an email response from Clove saying they will be shipping starting May 3rd (so not before that) and someone mentioned somewhere earlier that ... they're not supposed to be released til 1st may but that if Handtec ships them on 29th, people wont get them til May 1 anyway so they're not breaking any release date rules.
anyway i'll contact handtec in the morning and see what they say.
I'm just stressing more than I should about this. If Clove is aware of their competitors shipping at an earlier date and having their customers cancel their pre-orders because of it, wouldn't they want to do something about it?
For me, Handtec's offer is too good to be true. Sure it's logical to put in two pre-orders and cancel the other one. But is there a chance it may backfire? Perhaps there's a change in shipping date to either site and then it turns out one ships a day before the other and it'll be too late to cancel.
well ill wait till 28 or 29 and see what happens with handtec, if nothing ill cancel and keep my clove order. otherwise.. if handtec does ship that day then awesome, i get it a week earlier. clove doesnt seem to have any indication that they will be shipping before 3rd, they said there's a holiday or something which is why they arent shipping on 1st or 2nd.
edit: also clove's site says that you can cancel a pre order anytime before it ships AND that if the shipment date has changed they will confirm with you if you want to go ahead or not. so having said that if they change from may 3rd to earlier they'll notify.. if not then there it is.
has anyone tried talking to clove and figuring out why theyre waiting till may 1st, when handtec is sending theirs out 27/28th? clove should move up their date..
i am a bit worried, i have ordered it from handtec & i have used a friends credit card to do so & my delivery address is at my home, we both live in different cities & I dont know what handtec will do @ security check!!
i dont want them to delay my shipment because of that
It would be advisable to call them and speak to them directly. I wouldnt state that you have used a credit card on a different person's name but would confirm the status of your order and the shipping address.
Ask them whether if "All Izz Well"?
Related
Hey guys if anyone was looking to buy any accessories for your HTC Touch Pro. I found this link from MoDaCo that will email you a discount voucher code for Expansys-USA.Com or Expansys.Com. I believe this discount is thanks to MoDaCo.Com if found it from google and thought I would share.
USA: It will give you $14.94 off any accessory purchase over $30.
Europe: It will give you £10 to put towards an order of £20 or more.
Just thought I would share my findings, also it noted that the discount ends on the 30th of November. So you only have a few days left to use the discount.
- Dan
It says invalid voucher code.
AEDan1977 said:
Hey guys if anyone was looking to buy any accessories for your HTC Touch Pro. I found this link from MoDaCo that will email you a discount voucher code for Expansys-USA.Com or Expansys.Com. I believe this discount is thanks to MoDaCo.Com if found it from google and thought I would share.
USA: It will give you $14.94 off any accessory purchase over $30.
Europe: It will give you £10 to put towards an order of £20 or more.
Just thought I would share my findings, also it noted that the discount ends on the 30th of November. So you only have a few days left to use the discount.
- Dan
Click to expand...
Click to collapse
Mine was rejected too. And please dont buy from Expansys. I had so much problem. They never reply to emails. Had to make some international calls to settle and the phone bills is a bomb.
thats wierd, i just ordered 2 items this afternoon and my code worked fine. it was on the USA site, i dont know if it matters where you live? Also Expansys is the same company that processes orders for the HTCAccessoryStore.Com i dunno if most of you know that. They are coming from the same company that HTC uses for their official accessory store.
AEDan1977 said:
thats wierd, i just ordered 2 items this afternoon and my code worked fine. it was on the USA site, i dont know if it matters where you live? Also Expansys is the same company that processes orders for the HTCAccessoryStore.Com i dunno if most of you know that. They are coming from the same company that HTC uses for their official accessory store.
Click to expand...
Click to collapse
I have cancelled ALL orders made thru expansys
I tried it earlier today. and it worked for me as well. Thanks for the heads up. :beer:
illi said:
Mine was rejected too. And please dont buy from Expansys. I had so much problem. They never reply to emails. Had to make some international calls to settle and the phone bills is a bomb.
Click to expand...
Click to collapse
I ordered an item from expansys on nov 11th. Website said "instock" on it. Got a conformation email from both paypal and expansys for the item the next day. I even checked expansys's website 2 days after my order and that item still showed "instock". 3 days after that they (expansys) send me an email that its out of stock but will ship now on nov 24th. Today is the 25th and no notice or anything from them. They also have not replyed to my emails. What a way to do business.
error. see next post
yzf750 said:
I ordered an item from expansys on nov 11th. Website said "instock" on it. Got a conformation email from both paypal and expansys for the item the next day. I even checked expansys's website 2 days after my order and that item still showed "instock". 3 days after that they (expansys) send me an email that its out of stock but will ship now on nov 24th. Today is the 25th and no notice or anything from them. They also have not replyed to my emails. What a way to do business.
Click to expand...
Click to collapse
I ordered the Celio Corp's Redfly on 19Nov. The payment was made through bank transfer the following day. In the order confirmation email a Singapore/Hongkong/UK phone numbers were given. I called the Singapore phone number on Monday 24Nov but it was perpetually engaged. I managed to get through to the Hongkong number on Tuesday (yesterday). At that point I was then informed that I short paid by UKL12.00 which was not made clear in the order form (at the web-site). Meanwhile a number of emails was sent to the Singapore/Hongkong/UK offices. None was ever responded. I finally request for cancellation through e-mail at the same time asked how long would they take to process. Untill this moment no one cares to respond.
Expansys is not only unethical but very unprofessional.
Another interesting issue is that it costs differently for the same item if ordered from their various web-sites (UK/Europe, or Singapore, Hongkong.) STRANGE!!
I will never get anything from expansys ever again.
i always get my stuff from expansys. no problems yet - and i mainly use the uk one and they ship it to australia - uselly in 2-3days which is awesomly quick
Another eXpansys Horror Story
Ordered 2 items from eXpansys-USA last week. One item showed over 1600 in stock and the other showed over 200 in stock. They both stated "This product is at our central warehouse and should be shipped in 3 working days".
When I checked my order status the next day it indicated both items were out of stock. The item descriptions were correct but if I clicked on the link for either one they took me a page that stated "Product not found or is not available in this region". I also noted the item number in both links were not the item numbers I ordered. When I went to the correct pages for the items I had actually ordered they still showed plenty of stock.
At this point I emailed them and finally got a reply 3 days later in which it was stated "The unit is in transit from our central warehouse and will ship later this week." I sent a reply asking what that statement meant and asking if they ship FROM their central warehouse TO the customer or what. So far no reply and I really don't expect one.
Based on this experience, and quite a few similar "reviews" I read here and elsewhere, it appears this is typical of them. It is very unlikely that I will order from them again. A first time customer has pretty much become a last time customer.
if your order is delayed, like my tv out cable, just call and they will at least give you free priority shipping...... a whopping 5 bucks!
Updates: Clove, Unlocked-mobiles, mobiles.co.uk have all started shipping orders. Handtec are expected to by the end of the week. Expansys have 14 in stock. Vodafone and Carphone Warehouse seem to have stock in stores.
Has anyone pre-ordered this phone yet? The prices for the 8gb model are currently:
play.com: £449.99 - due on 19/06
http://www.play.com/Mobiles/Mobile/...apixel-Touch-Screen-Mobile-Phone/Product.html
unlocked-mobiles: £429.89 (£365.86 ex VAT) - due on 14/06
http://www.unlocked-mobiles.com/sim...s-sim-free-unlocked-mobile-phone-p-60773.html
expansys: £479.99 (408.50 ex VAT) - IN STOCK (31 as of now)
http://www.expansys.com/d.aspx?i=198072
clove.co.uk: £452.38 (£385 ex VAT) - due week commencing 14/06
http://www.clove.co.uk/viewProduct....&product=F2D9CCC2-695B-4BF3-BAB6-010D64B31860
handtec: £428.86 (£364.99 exc VAT) - due week commencing 14/06 **lowest price**
handtec also have the 16gb version for £528.74 (£449.99 ex VAT), but see below.
http://www.handtec.co.uk/product.php/2976/samsung-galaxy-s-i9000--8gb--sim-free-unlocked- and http://www.handtec.co.uk/product.php/2977/samsung-galaxy-s-i9000--16gb--sim-free-unlocked-
mobiles.co.uk: various deals with a Vodafone contract (usually ends up costing around £480-£600 over the length of the contract)
http://www.mobiles.co.uk/vodafone-samsung-galaxy-s.html
Thanks to Archius for the handtech and clove suggestions, and jasonfreeman27 for mobiles.co.uk
Archius also pointed out this US site:
auroracell: $500 no shipping date yet
http://www.auroracell.com/samsung-i9000-galaxy-s-8gb.html
It's a good price, but does not take account of shipping, and tax could be expensive. Bear these things in mind if you are going to buy from them.
On contract, Vodafone will have the 16gb model, and all these prices are for the 8gb (except expansys).
***UPDATED DATES AND EMAILS***
OK, dates have been changing like crazy, and I have tried to keep up. The latest info (as of Monday 14th):
-------------------------------------
Unlocked mobiles (email thanks to Ferdimage)
-------------------------------------
Dear Customer
Just to advise, all Samsung i9000 Galaxy S orders will begin shipping tomorrow. All pre-orders will be
fulfilled and shipped by close of day on Wednesday.
Our stock is the 8GB version. If you require additional memory, we have a high quality 8GB Sandisk
Micro SD available for 22.40 inc Vat (saving 10%).
http://www.unlocked-mobiles.com/mobi...s/sandisk-8gb-
microsdhc-memory-card-p-11025.html
If you would like to add this to your order, please reply to this email.
Thank you all for your pre-order for the Samsung Galaxy S from Unlocked Mobiles.
Should you have any further questions please advise.
Regards
Unlocked Mobiles
-------------------------------------
Clove (emails thanks to Beards)
-------------------------------------
Part I:
We were told last week that the shipment would take place on the W/C 21st
Some distributors still believe they will get the shipment this week, but I think this is simply that the sales guys have not been updated.
I have a call in to Samsung to try and establish the exact date and whether any shipment will reach Carphone before the channel - I would be surprised
Lets await their reply later this morning.
Shipment delays on launch are always frustrating, but also very common.
However the more I see of the i9000 the more impressed I am!
Regards
Chris Love
Clove Technology
Part II:
I have just spoken to Samsung and they now do think they will get stock out later this week.
I have asked if all distribution will get stock (we have orders with all of them anyway!) and when the expect it actually to land in the warehouses.
They have confirmed that Carphone DO NOT yet have stock.
Regards
Chris Love
Clove Technology
-------------------------------------
Handtec (email thanks to MAJED.y)
-------------------------------------
Dear customer,
Your order has been processed and is with our dispatch department.
We are currently waiting on stock to arrive within this week. The moment we receive stock of the Samsung Galaxy S i9000 (8GB), your order would be dispatched immediately and an email to confirm shipping details would also be sent to you.
Regards
Handtec Customer Services
Handtec.co.uk
Tel: 0845 644 7727
Tel International +44 1733298500
Fax: 0845 230 4953
-------------------------------------
Handtec (email thanks to hmj2k3) - 16gb Version
-------------------------------------
Thanks for your email,
With regards to [the 16gb version] we are still awaiting full confirmation of this however upon the release day we would contact you regarding this, you may wish to take an 8GB model with an 8GB card, or alternatively downgrade to a 8gb version?
Please advise,
Kind regards.
30/05: Just spotted this thread over at modaco: http://android.modaco.com/content/samsung-galaxy-s-s-modaco-com/309557/prices/ No new UK info, but it does have some German pricing.
31/05: Added auroracell and edited post to make it easier to read. Removed paragraph about why I am preordering.
09/06: edited all the new dates in
14/06: added all the emails
Thanks for unlocked-mobiles.com I haven't seen that website before. For international (canada) it's very cheap.
There is also clove.co.uk which has it for a good price.
I will be pre-ordering probably.. and most probably this week.
I will maybe use unlocked-mobiles to order, however I heard that Royal Mail is not the best service to use.
In my opinion the Galaxy i9000's ROM is nearly full featured. Root will definitely help but it seems already great, and it's one of the reasons I will be choosing this over other phones. Also the good large screen that is good against the sun's reflection.
Edit: Actually it seems complicated to order internationally with unlocked-mobiles. I'll stick to expansys.ca or clove.
Archius said:
Thanks for unlocked-mobiles.com I haven't seen that website before. For international (canada) it's very cheap.
Click to expand...
Click to collapse
Just to let you know that I have never used them before, so don't know how reliable/etc they are. As I say, I emailed them last night and they got back to me before noon today, so at least their customer service is pretty good.
For me it is easy to recommend Chris Love's Clove Technology.
I've known Chris for the best part of 20yrs and have never come across any other seller who is committed so highly to his customer base.
Clove are a reliable Family run business where they extend their family approach out to their customers.
They may not be the cheapest but you can guarantee if your phone develops a problem you can easily turn to Clove.
I heard also that Clove has great customer service and very reliable even for international shipping.
I've pre-ordered mine on www.mobiles.co.uk/vodafone-samsung-galaxy-s.html. Picked a £15 contract on Vodafone with £229 down payment. Unlocked of course. They are quoting stock for June 4th, as I ordered mine about 5 mins after they put up the pre-order I hope to be on the first batch
TravUK said:
I've pre-ordered mine on [mobiles.co.uk]. Picked a £15 contract on Vodafone with £229 down payment. Unlocked of course. They are quoting stock for June 4th, as I ordered mine about 5 mins after they put up the pre-order I hope to be on the first batch
Click to expand...
Click to collapse
Awesome! I would love to get one as early as that! I have been waiting since it was announced, and I am so impatient...
I am put off Vodafone as their "unlimited" internet is 500mb/month, while t-mobile is 1gb (does anyone know if they will give 3gb if you tell them you are using an android device, even if they don't sell it to you? They have a 3gb allowance for android in their fair usage policy)
Do mobiles.co.uk sell unlocked phones? That would be neat, because I hate branding and the apps that the networks install. Hence why I am favouring unlocked (sim-free) phones now rather than waiting for the contracts to be announced.
Yep, all their mobiles are unbranded and unlocked. Am not too worried about the internet allowance, I tend to do the big stuff within WiFi range. But I think those caps will have to grow as more people start using android phones.
I'm so jealous right now even though i got a nexus one this phone is amazing i really hope T-mobile USA gets this.
mykenyc said:
I'm so jealous right now even though i got a nexus one this phone is amazing i really hope T-mobile USA gets this.
Click to expand...
Click to collapse
I read somewhere that Samsung are releasing a T959-or similar which is a Galaxy S without the i9000 label. Usually the Samsung Txxx phones are T-mobile USA, apparently. So it's looking good for a T-mobile release over there.
Rumours are that all your 4 (?) major carriers are getting it. I hope something similar happens here: Nothing like good competition to bring prices down...
I pre-ordered mine from Clove a few days back...
NZtechfreak said:
I pre-ordered mine from Clove a few days back...
Click to expand...
Click to collapse
Nice one... so did I, right bang on the first day Chris announced it.
CU back in the AndroidForum.
For Germany, Amazon.de has it on pre-order too.
I've pre order from clove as well, lets see when they deliver it.
hassan said:
I've pre order from clove as well, lets see when they deliver it.
Click to expand...
Click to collapse
Strangely enough I contacted Chris Love of Clove only this morning to query the UK release, given what we heard yesterday at the Singapore Live Show where Singapore will be getting the phone first on the 5th June.
Chris came back to me and told me they had JUST received confirmation from Samsung tht a revised date is now as of and I quote from Chris ~ "We have now been given a shipment date of WK23 (W/C 7th June)".
Beards
Beards said:
Strangely enough I contacted Chris Love of Clove only this morning to query the UK release, given what we heard yesterday at the Singapore Live Show where Singapore will be getting the phone first on the 5th June.
Chris came back to me and told me they had JUST received confirmation from Samsung tht a revised date is now as of and I quote from Chris ~ "We have now been given a shipment date of WK23 (W/C 7th June)".
Beards
Click to expand...
Click to collapse
Oh that's a really good news as I thought we wont be getting till 20th of June.
Can't wait to get my hands on it. Am getting sick of charging Desire almost every night.
hassan said:
Oh that's a really good news as I thought we wont be getting till 20th of June.
Can't wait to get my hands on it. Am getting sick of charging Desire almost every night.
Click to expand...
Click to collapse
Clove are now emailing all people who pre-ordered asking them to confirm they still want to go ahead.
All you need to do is either ring them or click on the email link they will send you.
Good news!
but is the price set yet ?
It's still on the estimated price, I believe.
It is set at £385 + VAT where applicable.
He did email me this morning from clove because I had asked a question and he said it is still an estimated price, because I wanted to pricematch with handtec since it is 20 less. I'll buy from handtec then since both will be sold during June 7 week and it is cheaper and offers fedex shipping 2-4 days (to canada)
I have order my dvp from dell.co.uk.
originally i was told it should be delivered on 10th march by a rep but the next day i got a order confirmation with delivery on or before the 22nd march.
What delivery dates have you got (UK Buyers)??
You're kidding right? Didnt we go thorugh this BS with the US launch? All this time Dell hasnt sorted out their supply issues, what the heck have they been doing?
efjay said:
You're kidding right? Didnt we go thorugh this BS with the US launch? All this time Dell hasnt sorted out their supply issues, what the heck have they been doing?
Click to expand...
Click to collapse
first time i have ever bought something from dell. they sure do have a funny way of doing business.
I did not order one from Dell directly (got mine off ebay from US & unlock code) but a friend of mine told me the same thing this morning. He ordered online the very first day the news leaked that you could order a DVP on Dell UK. Was originally indicated on/before 10th.Mar but now it shows on/before 21st.Mar.
I placed my order on 2nd March.
Estimated delivery date is still reading as 10/3/2011 on the order status. Credit card looks like its been charged, but still not properly showing on the credit card statement (i.e. available amount is less, but a Dell particular on the statement hasn't been added).
Just gave Dell a call and went around a big circle and they told me email the following address: [email protected] as smartphones are being handled by a different company.
I just emailed them, we'll see how it goes.
just got a order confirmation today (2nd one) i went to check my status on my order to fin they have canceled my order and redone the order (what explains why i received a second order confirmation) giving me a new order number and a date of 28/03/11.
so its delivery date has gone from:
10/03/11
to
22/03/11
to
28/03/11
I wonder if i will ever get this phone. I guess this would match the march 21 release date for nodo that has been said on znet today.
Wish I could get an update! My order status page still says 10/3/2011. Emailed the address Dell told me to email two times, and no reply.
I actually received a call from them the day after my order (3/3/2011). But the moment I picked up the phone they hung up. No recall or second attempt to my mobile.
Ridiculous. I've always been an advocate of Dell, but that was Dell Asia Pacific which are MILES better than Dell UK. Dell UK is useless, and utter garbage.
Ganondolf said:
just got a order confirmation today (2nd one) i went to check my status on my order to fin they have canceled my order and redone the order (what explains why i received a second order confirmation) giving me a new order number and a date of 28/03/11.
so its delivery date has gone from:
10/03/11
to
22/03/11
to
28/03/11
I wonder if i will ever get this phone. I guess this would match the march 21 release date for nodo that has been said on znet today.
Click to expand...
Click to collapse
Out of interest sakes, what was your order date, and what is your order status currently in?
GeneNZ said:
Out of interest sakes, what was your order date, and what is your order status currently in?
Click to expand...
Click to collapse
i ordered it on the 28 feb.
you should try the online chat ( bit like messenger text chat) you can find it under sales support on the uk website. ask them for a update (but dont expect much their support team are crap)
Ganondolf said:
just got a order confirmation today (2nd one) i went to check my status on my order to fin they have canceled my order and redone the order (what explains why i received a second order confirmation) giving me a new order number and a date of 28/03/11.
so its delivery date has gone from:
10/03/11
to
22/03/11
to
28/03/11
I wonder if i will ever get this phone. I guess this would match the march 21 release date for nodo that has been said on znet today.
Click to expand...
Click to collapse
So I got my ordered automatically cancelled and a new order created, just like you. New ship date is 29/03/11.
Ah well, at least I heard from them and this is something happening in the background.
I noticed on the Dell UK website, they are now charging the device at a lower cost - £365.13. It was £383 a few days ago.
Now for those people that ordered early, they have cancelled the order at £383 and created an new order at the new repriced the device at ~£365. Thing is, they are now charging us early buyers double the freight than what is normal, so they can get it to the price it was. i.e they are screwing us over.
What I mean is this:
Prior to price change:
£386.65 + VAT + Free Freight (if ordered before 3/3/2011) = £463.97
With new price change
£368.13 + VAT + £18.52 (freight) = £463.97
Now if you go the website and configure the device again, freight is only £9. They in essence they are charging us double the freight so they can charge us at the same price that we had ordered it at.
The stupid thing is that I ordered early to avoid the freight as they had an offer saying free freight if ordered before 3/3/2011. What makes it even worse is along with doing this, they pushed the delivery date back by 3 weeks.
I've written into Dell and told them to remove the freight altogether otherwise I'm cancelling my order.
I'm going to call them and blast them tomorrow.
GeneNZ said:
I noticed on the Dell UK website, they are now charging the device at a lower cost - £365.13. It was £383 a few days ago.
Now for those people that ordered early, they have cancelled the order at £383 and created an new order at the new repriced the device at ~£365. Thing is, they are now charging us early buyers double the freight than what is normal, so they can get it to the price it was. i.e they are screwing us over.
What I mean is this:
Prior to price change:
£386.65 + VAT + Free Freight (if ordered before 3/3/2011) = £463.97
With new price change
£368.13 + VAT + £18.52 (freight) = £463.97
Now if you go the website and configure the device again, freight is only £9. They in essence they are charging us double the freight so they can charge us at the same price that we had ordered it at.
The stupid thing is that I ordered early to avoid the freight as they had an offer saying free freight if ordered before 3/3/2011. What makes it even worse is along with doing this, they pushed the delivery date back by 3 weeks.
I've written into Dell and told them to remove the freight altogether otherwise I'm cancelling my order.
I'm going to call them and blast them tomorrow.
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I have also contacted dell by email as they are charging me £458.99 and if i order the same dell venue pro (including vat and shipping) it is saying £449.80 (including shipping and vat).
very strange why dell giving out lots of different prices for the same product.
Ganondolf said:
I have also contacted dell by email as they are charging me £458.99 and if i order the same dell venue pro (including vat and shipping) it is saying £449.80 (including shipping and vat).
very strange why dell giving out lots of different prices for the same product.
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Sorry I've been quite busy, so I didn't manage to reply you via PM.
Looks like you were screwed over by Dell also. Sucks to be one of the first.
I emailed them demanding they remove the shipping altogether (since I was promised no shipping), and they actually emailed back the following:
I hope this finds you well. I'm sorry to hear that you were charged more than what was offered to you on order#: XXXXXXX. I have requested that we waive the shipping fee fo £ 18.52 on the new order. However, we will need to wait for the order to ship out first before we can process a refund. Please reply to this email if you're ammendable on this. I will wait for your response. I have assigned Service Request#: XXXXXXX as our reference for this issue.
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No update yet?
just an update.
my dvp order has changed status to in production about 2 days ago.
meaning that it should be sent by early next week (my guess). hopefully i should receive it by mid to the end of next week.
At last i think it may finally get released!! all suppliers are now saying the 26th for stock, i've found one supplier that had some in, called them and spoke to them, had them check they were actually on the shelf, and they confirmed that, put the phone down made the order on their website, now it says on their site on back order stock on the 26th, so i think they may have had a telling off from dell, or someone higher looked and said "we cant ship those yet" but at last looks like the phone will finally get full release in the uk!! FYI those that are buying from Dell direct, clove are doing them for 420 inclusive of VAT + £8 Delivery charge.
so thats another 30-40 saving for you all!
karldonteljames said:
FYI those that are buying from Dell direct, clove are doing them for 420 inclusive of VAT + £8 Delivery charge.
so thats another 30-40 saving for you all!
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clove has the 8gb model for £420 + £8 for delivery (428)
dell has it for £449 including postage (go to the small business part of the website as its £10 cheaper than the normal customer part, dont ask me why) is for the 16gb version.
so its £21 more for a extra 8gb
I would wait until you get your VP and then if they don't refund you open a dispute with your bank/credit card company.
That will get you the difference back - maybe even more than the difference back depending on how pro-active Dell are about disputing prices.
My experiences of it are that I have never been charged for a disputed purchase ever after raising it with the card company so it is worth it should they not change the price.
I would also add that if you do dispute it - tell the cc/bank that you were over charged for an item you did not want.
I have a US unlocked VP and I am currently trying to see if I can get Dell to exchange it under warranty as its sliding mechinism is not straight and it freezes alot. I can live with this if
I have to and I don't regret buying it from the US but if Dell will honour the warranty then I will certainly try and get a better VP.
another update
no change on status and no money removed from account. i have email dell again and asked for a status update and when it will be sent. i have also asked if their warehouse works weekends as if they dont and its not sent tomorrow i will not receive it on moday (the estimated delivery date).
hopefully i get a responce to my email but i wont hold my breath.
its a bit anoying that their call centre is only open 9-5 mon-fri and thats when im at work.
Dell is an absolute waste of time in my opinion.
I ordered the phone on the 2nd March on its website. When I checked back a few days later I see that for some (still) unknown reason the order had been cancelled.
I emailed them and asked why it was cancelled and why I had not been emailed to let me know.
One of their support bods apologised and re-ordered it.
The estimated arrival date was and still is set for the 24th March!!
I also emailed them on the 13th and asked if I would be paying the cheaper price rather than the more expensive price on the launch day. Have received no reply!!
I emailed them yesterday also asking them what use the status page was if it is not kept up to date and when I might receive the phone. Have received no reply!!
What an absolute joke of a company. I have a good mind just to refuse delivery of the item when it does eventually get round to sending it out.
As spinstorm says, I won't hold my breath.
Paul.
I feel compelled to share my experience of dealing with Expansys UK for ordering the Galaxy S2.
Its really been a very disappointing level of service, for anyone thinking of ordering from them then bare in mind that I ordered my phone on the 8th May when it was listed as in stock. A day or two later when I checked on order tracking it reported 11 days till stock. Over the course of the last 22 days their site has listed it in stock on a number of occasions and my tracked order status has changed repeatedly. Now I understand there is stock issues on the unit but be warned that Expansys 'stock' levels are misleading. I subsequently emailed them for an update which they failed to respond too, so today I called them for an update only to be told that even though I had ordered from the UK site that my order had been transferred to Australia (where I live) and that I must call that office for an update. So despite my intention of getting it early from the UK it appears Expansys is playing games with my order. I have now decided to cancel my order as I don't want to give this company my money. Let's see if Handtec can provide better customer service! Really terrible experience with dealing with Expansys, please consider carefully if intending to hand over your money to them.
Really terrible experience with dealing with Expansys, please consider carefully if intending to hand over your money to them.
Dealt with them in the past and will again .
jje
i posted this here already:
i preordered from expansys uk 19 march. still waiting. they dont reply to emails. expected date on order has been jumping up and down. website has said instock 100+ a couple of times and has now for the past 2 days (very misleading since even if its a bug, surely it should be fixed by now?!?)
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it is so annoying - especially with so many ohers getting theres form various places (including expansys us who are supplying polish uk models or whatever it is). i chose expansys for my preorder as id had good experiences before with devices/accessories. been very dissapointed with this purchase though. website has said 100+ instock for 3 days now
im looking to pick one up tomorrow. Whats the best website to order from for Canada???
Also, not to sound like a cheap ass but there was some discount codes to enter and i cant find them anymore.
Im just very carefull with ordering stuff online. Any help is appreciated.
We bought my wife a Desire S from Expansys last month. It arrived DOA. Instead of telling us they would take care of it, we were told to send it back to them and THEY would decide if it would be replaced or sent to HTC for repairs depending on the state of the packaging.
This makes me nervous, it sounds like they would only replace it if they could resell the defective unit. The box also contained an extra unused security seal for the packaging, which is strange. Why would HTC provide you with a way to make it appear the box had never been opened?
We decided we would be better off to deal with HTC directly rather than send it back to Expansys and have them decide what would be in our best interest. 6 weeks later and it is in for a second round of repairs and my wife has yet to have a full days use of the phone.
This is why Expansys didn't get more order a couple weeks later when the SGS II came out. I'll never buy anything from them again.
this is definitely worrying. I dont think expanys is getting my cash. The thing that bugs me the most is places saying they have stock and yet it takes a month to get your phone.
Handtec looks promising. Is this phone still selling out or can i comfortably order and the phone will be in stock ??
I ordered from Expansys Canada on Friday, and so far they haven't given me a reason to not like them. My order shipped within 8 hours of me ordering, and Fedex says it will be here by 5pm today, which I kind of doubt since the status is still at "Shipping info sent to Fedex". I ordered when there was 44 In Stock.
Funnily enough though, when I look at my order status and click on the link to look at the phone, it says it's not available anymore, but the phone is there with a different link. Just thought that was odd.
can anybody confirm handtec has stock available? I checked the website and it says yes but you can never be sure...
I ordered a while ago from Clove. The day after I ordered I noticed the site said they were out of stock. I started to cancel my order to order from Handtec and then noticed they were out of stock as well. Went back to Clove to cancel my cancel request, they asked me if my order was urgent, I told them it was and they shipped it right away.. Guess they had a few in reserve. Anyway my point is Clove has been great to me, very professional and courteous even when I was wanting to cancel my order.
Sent from my GT-I9100 using XDA Premium App
I've never actually ordered from them, but every time I try to get info from them they are "not the most customer service oriented". You have to give them credit for selling to pretty much the whole world though! I'm surprised there are none in Australia yet. Taiwan's Launch date is June 1.
Just to act as a counter-weight in this thread I thought I would post my experiences with Expansys...
Pre-ordered the SGSII early and got it delivered the 5th of May. They answered all my e-mails promptly and I had no issues with payment or anything else.
Have used them a couple of times before and never had any issues then either.
I ordered one from Expansys USA on Thursday with overnight shipping and received it Friday. I paid with my Paypal account and Paypal wouldn't let me apply the coupon that is available so my charge was $25 higher than it should have been. Within 20 minutes of ordering Expansys refunded the $25 without me having to contact customer service. I was pretty impressed with their service as a first time customer.
jeremy81 said:
I ordered one from Expansys USA on Thursday with overnight shipping and received it Friday. I paid with my Paypal account and Paypal wouldn't let me apply the coupon that is available so my charge was $25 higher than it should have been. Within 20 minutes of ordering Expansys refunded the $25 without me having to contact customer service. I was pretty impressed with their service as a first time customer.
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I ordered one late Friday.. Also went for the two day shipping. Being memorial day, I hope all goes well. Now I am all nervous. I also paid with paypal..
Sent from my SAMSUNG-SGH-I997 using Tapatalk
this thread is about expansys uk. the us site sounds like it has a lot better service and evidently has devices. you cant get anything out of the uk site
Brendo said:
this thread is about expansys uk. the us site sounds like it has a lot better service and evidently has devices. you cant get anything out of the uk site
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expansysy ain that good, unless u go to their hq i believe was in manchester?
I ordered from Expansys.ca this past Tuesday night (around 11pm) and the phone was in my hands on Friday 3 days later. I had no problems with them. In fact, I gave them my wrong expiry date and someone from customer service contacted me and I was able to fix it early Wednesday morning.
Everyone will have different experiences. Especially since Expansys is worldwide. Different areas may have different issues
I can only speak from my experience with Expansys US. I had no issues what-so-ever. The communication was great, and shipping was spot on. They were everything I require in a seller. I imagine if I needed to return the device it would be the same experience.
Sent them a couple simple questions via email since ordering a SG2 on Friday. No contact since then. Horrible customer service. Sent a cancellation email for my order a couple minutes ago and I expect a full refund. I'll follow up in the morning. I understand it's a holiday weekend but this is unacceptable.
You realize their office hours are Monday-Friday 8-6pm right? Why would they respond if they are off for the weekend, especially on a holiday. You have no reason to be angry at them.
Expansys USA has been great as far as my order for the GSII went. I ordered on the 16th, shipped on the 24th and got it on 26th. No issues at all.
I see a lot of people in the UK ordering the Note from the german amazon site, what places are people in the United States ordering the phone from and for what price? I wanted the nexus prime but this looks like it may be an overall better device, not to mention its available now and has a sd card slot which I wanted.
Negri Electronics, ~$800 US with 2nd day shipping and $35 off promo cert.
I initially wanted a prime too, but it was more for the hardware than the software (which the Note will get eventually), and the note's got better goods.
I'm always wary of ordering from Negri, plemix..etc. I just wait for it to get to Amazon.com or Newegg.com at least they have return policies on the devices. If you order from one of those NY web retailers your pretty much SOL on returns.
looks like its on backorder on negri, I thought I saw people paying $700 for the phone? I would love for it to show up on amazon.com
Handtec, paid $723, they shipped it overnight
PolishDude said:
looks like its on backorder on negri, I thought I saw people paying $700 for the phone? I would love for it to show up on amazon.com
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Yes and also on BO in mobilecityonline
inurb said:
I'm always wary of ordering from Negri, plemix..etc. I just wait for it to get to Amazon.com or Newegg.com at least they have return policies on the devices. If you order from one of those NY web retailers your pretty much SOL on returns.
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Negri has a return policy right on their website...
Sent from my GT-I9100 using xda premium
I love Negri...bought 3 high end phones from them over the last 3 years. Not a single problem with returns, etc. Sorry I waited a day late to get my order in.
I found 2 places locally (Chicago area) who "said" they are getting them by Friday...we'll see!
I just bought through handtec @ $776 Canadian. US and Canadian dollars are pretty close right now, might be like $769 USD. 2-4 day shipping with Fedex to North America. They are getting more stock and shipping Friday the 4th, apparently.
Unlocked Mobiles.com
I just ordered mine last Friday, Oct 28th from Unlocked Mobiles.com and they shipped the same day. Total Cost £504.15 = $807.72! Very good about tracking and notification. Tracking shows my phone in New York, I should have it by Friday this week!
I ordered from Negri on Monday, its suppose to be in texas tomorrow. But the guy stated it was shipped Tuesday but did not have tracking number. But I kept asking and it looks like he was on back order but shipped today for tomorrow delivery. Even though I paid for 2 day delivery so he kept to his promise of the date for delivery.
Spent more than I wanted but thats fine if shows up. I had previously ordered with Expansys and they played a lot of games with my order so I canceled with them and went to Negri. But I just got an email from Expansys stating they have them in stock ready to ship. But somehow I do not believe them. There were others that received units from them. Use at your own risk.
Negri seems to be on the up and up, As well it seems there is one person that I kept dealing with on chat and email. So it might be a single guy running the site. So far he has kept to his promise and that means a lot when trusting a unknown website.
inurb said:
I'm always wary of ordering from Negri, plemix..etc. I just wait for it to get to Amazon.com or Newegg.com at least they have return policies on the devices. If you order from one of those NY web retailers your pretty much SOL on returns.
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They have return policies, that said I've never used them before, so I've never had to return anything to them. Generally I'd agree with you, the big web stores feel better, but lots of people here have used negri before with positive feedback.
Handtec seems to have the cheapest price I've seen. Anyone order stuff from them? Any bad experiences?
http://www.handtec.co.uk/product.php/5504/samsung-galaxy-note--16gb--sim-free-unlocked-
mclife said:
Handtec seems to have the cheapest price I've seen. Anyone order stuff from them? Any bad experiences?
http://www.handtec.co.uk/product.php/5504/samsung-galaxy-note--16gb--sim-free-unlocked-
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i ordered from handtech yeterday...hoping for nov 4th ship date.