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I've noticed just today that there's a dead strip on the touch screen. It didn't do this yesterday. The Nexus 4 was dropped once from 2 feet high, but that was almost a month ago and everything worked fine until now.
The screen still looks beautiful, no dead pixels, no cracks, and the phone is in a protective case with a screen protector.
It seems to me that the digitiser crapped out, but I'm not sure why it happened so randomly.
A funny thing though is that when I drag something fast across the strip it works. And sometimes it'll recognise a touch as a long touch or two-fingered touch along the strip. Weird.
I attached a few touch test photos to show the issue.
Hopefully there's a fix. Has anyone else had this problem? And if you had to send it back to Google, was something like this covered under warranty? What should I do?
Sent from my Nexus 4 using xda app-developers app
You can try to replace the screen yourself or tell LG/Google to send a replacement via RMA. They have parts floating around Ebay
How risky/costly is it to replace it myself? And does anyone know if it's covered under warranty? Cause if is, it'll be cheaper just to get a replacement from Google.
Are there other ways to check if it is indeed the digitiser? I've seen that sometimes touch screen problems are software related. And if that's the case, it'll be easy to fix.
Sent from my Nexus 4 using xda app-developers app
And .... Out of curiosity, what does cause a digitiser to fail without the screen actually breaking?
Sent from my Nexus 4 using xda app-developers app
dwong93 said:
How risky/costly is it to replace it myself?
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Depends. If you follow the instruction properly, it works well. If you screw up, then Google/LG wont be able to help. A lot of people have done it and succeeded. There are great articles on the web. The price of a digitizer would be about $50-70. I MAY BE WRONG WITH THE PRICING.
And does anyone know if it's covered under warranty? Cause if is, it'll be cheaper just to get a replacement from Google.
Click to expand...
Click to collapse
In most cases no. Because it worked well and suddenly stopped working. Thus Google would say that its your fault. If you are somehow able to convince the Reps that it wasn't your fault, then there is some hope. I
Are there other ways to check if it is indeed the digitiser? I've seen that sometimes touch screen problems are software related. And if that's the case, it'll be easy to fix.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
One way is to remove it and put it to a tester or another motherboard and see if it works. But that takes a lot of time and money,
dwong93 said:
And .... Out of curiosity, what does cause a digitiser to fail without the screen actually breaking?
Sent from my Nexus 4 using xda app-developers app
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Click to collapse
Anything. The phone might have overheaten to the point that it flashed a certain section of a digitizer. It may also be a battery problem that escalated. If you feel that it's software problem, flash a ROM a see if it works.
IMHO You should send it to LG and get it fixed for about $140~.
This problem should be covered under warranty. If you honestly haven't done anything to cause this damage. (I'm also clueless as to what a user could do themselves to make just one section of the digitizer stop working)
Then lasting 5 months or less would not be considered reasonable and you should be entitled to a replacement.
Remember it is down to the retailer to prove that you caused any damage.
And if you honestly did nothing and it just crapped out on you then you should have nothing to fear in sending it back for a warranty replacement
Sent from my Nexus 4 using xda app-developers app
That happen to my iphone when it got water damage. But if you did not do anything wrong, it should be covered by warranty.
Ditto
dwong93 said:
I've noticed just today that there's a dead strip on the touch screen. It didn't do this yesterday. The Nexus 4 was dropped once from 2 feet high, but that was almost a month ago and everything worked fine until now.
The screen still looks beautiful, no dead pixels, no cracks, and the phone is in a protective case with a screen protector.
It seems to me that the digitiser crapped out, but I'm not sure why it happened so randomly.
A funny thing though is that when I drag something fast across the strip it works. And sometimes it'll recognise a touch as a long touch or two-fingered touch along the strip. Weird.
I attached a few touch test photos to show the issue.
Hopefully there's a fix. Has anyone else had this problem? And if you had to send it back to Google, was something like this covered under warranty? What should I do?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
EXACT SAME PROBLEM EXACT SAME LOCATION...
i think there is more to this than just user error .. i too did nothing to cause this .. 1 day it was fine and then next morning .. just stopped working
@dwong... did you find a solution to this .. did u try claiming warranty.. this should be covered as there is no physical damage .. please do reply to let me know
any1 else have any idea ??!?
thanks
jeetash said:
EXACT SAME PROBLEM EXACT SAME LOCATION...
i think there is more to this than just user error .. i too did nothing to cause this .. 1 day it was fine and then next morning .. just stopped working
@dwong... did you find a solution to this .. did u try claiming warranty.. this should be covered as there is no physical damage .. please do reply to let me know
any1 else have any idea ??!?
thanks
Click to expand...
Click to collapse
I did an RMA explaining everything like I said above. I got my Nexus 4 replaced by Google, and they didn't charge me anything. New Nexus 4 works fine with no issues - I've been using it since May.
dwong93 said:
I did an RMA explaining everything like I said above. I got my Nexus 4 replaced by Google, and they didn't charge me anything. New Nexus 4 works fine with no issues - I've been using it since May.
Click to expand...
Click to collapse
same problem here...did they send you a new phone, or a refurb?
Did you ever find a solution for this?
The same thing has recently happened to mine, did you ever find a solution?
dwong93 said:
I've noticed just today that there's a dead strip on the touch screen. It didn't do this yesterday. The Nexus 4 was dropped once from 2 feet high, but that was almost a month ago and everything worked fine until now.
The screen still looks beautiful, no dead pixels, no cracks, and the phone is in a protective case with a screen protector.
It seems to me that the digitiser crapped out, but I'm not sure why it happened so randomly.
A funny thing though is that when I drag something fast across the strip it works. And sometimes it'll recognise a touch as a long touch or two-fingered touch along the strip. Weird.
I attached a few touch test photos to show the issue.
Hopefully there's a fix. Has anyone else had this problem? And if you had to send it back to Google, was something like this covered under warranty? What should I do?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Same bug here in Italy where I'm living now even if the the phone was bought last year on UK Play store. Problem is Google rep wrote me RMA can take place only in UK or any other county where N4 was originally available on Play store i.e. NOT Italy.
Does anybody know of a workaround to get the RMA here?
Thanks
VSSVPM
I have the same problem
Did you ever find a solution to this?
anawim said:
Same bug here in Italy where I'm living now even if the the phone was bought last year on UK Play store. Problem is Google rep wrote me RMA can take place only in UK or any other county where N4 was originally available on Play store i.e. NOT Italy.
Does anybody know of a workaround to get the RMA here?
Thanks
VSSVPM
Click to expand...
Click to collapse
ak700 said:
Depends. If you follow the instruction properly, it works well. If you screw up, then Google/LG wont be able to help. A lot of people have done it and succeeded. There are great articles on the web. The price of a digitizer would be about $50-70. I MAY BE WRONG WITH THE PRICING.
In most cases no. Because it worked well and suddenly stopped working. Thus Google would say that its your fault. If you are somehow able to convince the Reps that it wasn't your fault, then there is some hope. I
One way is to remove it and put it to a tester or another motherboard and see if it works. But that takes a lot of time and money,
Anything. The phone might have overheaten to the point that it flashed a certain section of a digitizer. It may also be a battery problem that escalated. If you feel that it's software problem, flash a ROM a see if it works.
IMHO You should send it to LG and get it fixed for about $140~.
Click to expand...
Click to collapse
Yeah, I think the overheating might have been what happened to mine. I was using a blackberry charger and I think it might have overheated my battery and fried a strip of my digitizer.
Even i have got the same problem, i dont know who bumped this old thread, but please guide me to for a low cost workaround for my situation
No drop or glass break.. Dead pixel just one..
Hi,
Anybody found the reason for the issue, i too got the same issue; a dead strip exactly in the middle of the screen, My warranty is over already, so anyone has work around for this??
sid21 said:
Even i have got the same problem, i dont know who bumped this old thread, but please guide me to for a low cost workaround for my situation
No drop or glass break.. Dead pixel just one..
Click to expand...
Click to collapse
This looks like a dead thread, but Ill take a punt. I dusted my old Nexus 4 off the other day, which had exactly the same issue with the dead strip on the digitiser. I had tried replacing the screen and digitiser (I have up trying to get the original screen off the original digitiser). The issue remained, so I tried a full factory reset, but that also didn't work. I am now wondering if I should get a cheap motherboard, or try flashing the stock ROM again. Has anyone else had any luck with either?
My Nexus 4 dropped from my pocket this morning. I was shocked but the Phone didnt switch off. No visible scratches,apparently there is no scratches at all.The Display turned blurred and there are green,red and yellow patters visible from top to bottom on the left and right sides of screen.Advise me what to do next .The display is looking like running a 800*600 resolution on a 1920*1080 screen.I want to know If the LG customer centre accepts this under warranty.I didnt contact them. .
This is just a wild guess, but something inside probably came loose due to the shock. Take it back to LG and tell them that you don't know why this happened. I am pretty sure that drop damage is not covered.
Warranty doesn't cover accidental damage
can they find that it is dropped
Michealtbh said:
Warranty doesn't cover accidental damage
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Click to collapse
My query is will they be able to find that the phone has been dropped, because many users reported this issue in a brand new device. Proper context for the problem is vertical patterns appearing and the display is blurred.
Service centre people accepted it
belictony said:
My query is will they be able to find that the phone has been dropped, because many users reported this issue in a brand new device. Proper context for the problem is vertical patterns appearing and the display is blurred.
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Click to collapse
Today,I went to the service centre and they have accepted my Phone on warranty.Hope They wont refuse it afterwards
I too dropped my n4
Well i dropped my n4... The colors on screen changed... But i repaired it via display control. But is this a known issue for the n4?
I am not sure what happened to your device
akshayguptaus said:
Well i dropped my n4... The colors on screen changed... But i repaired it via display control. But is this a known issue for the n4?
Click to expand...
Click to collapse
I cannot understand what you are trying to say.Is your colours alone changed? My device resulted in vertical patterns of lines appearing on the display and the display is blurred.If the colours alone changed means you can re adjust it with display control,but better is go to service centre because there are chances of that happening again are quite possible.Some internel parts like the embedded digitalizer might have been became loose due to stock.If your phone has no visible scratches or broken glass,then you can go to service centre and say to them that "i dont know why this happened".
belictony said:
I cannot understand what you are trying to say.Is your colours alone changed? My device resulted in vertical patterns of lines appearing on the display and the display is blurred.If the colours alone changed means you can re adjust it with display control,but better is go to service centre because there are chances of that happening again are quite possible.Some internel parts like the embedded digitalizer might have been became loose due to stock.If your phone has no visible scratches or broken glass,then you can go to service centre and say to them that "i dont know why this happened".
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Click to collapse
But then that would mean i would have to give em the device. I will not have a cell phone then! :/
Arrange for alternative
akshayguptaus said:
But then that would mean i would have to give em the device. I will not have a cell phone then! :/
Click to expand...
Click to collapse
If you want a fully functioning device without defects,it is better to give them the device.I too had given them the device yesterday.Even if you had found solutions to the problem,there is no assurance that it wont happen again or some other problem might not occur. Arrange for an alternative phone.
akshayguptaus said:
But then that would mean i would have to give em the device. I will not have a cell phone then! :/
Click to expand...
Click to collapse
You will live.
Lol... I can live with the screen. BTW are there 2 different type of LCD manufacturer used in the production of n4?
Sent from my Nexus 4 using xda app-developers app
everything all right
Michealtbh said:
Warranty doesn't cover accidental damage
Click to expand...
Click to collapse
Yesterday lg customer care people called and requested me to take the device which is repaired and fully functioning. Also they had installed 4.3 as per the request I sent them and it's very good. Touch responsiveness is rectified and working like a charm. I also find good battery life (an hour extra).
belictony said:
Yesterday lg customer care people called and requested me to take the device which is repaired and fully functioning. Also they had installed 4.3 as per the request I sent them and it's very good. Touch responsiveness is rectified and working like a charm. I also find good battery life (an hour extra).
Click to expand...
Click to collapse
Congratulations on your new functional phone!!
Sent from my GT-N8013 using xda app-developers app
Happy ending!
thanks
snapper.fishes said:
Happy ending!
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Click to collapse
I considering to buy a good case or cover for my nexus 4 so that the it minimizes the drop impact. suggest me some good cases on Indian websites like Flipkart eBay.in home shop 18 jungles etc... I already have a screen protector
for the past week my screen has been going whacked out on me.
the on-screen buttons would start clicking on their own, and sometimes the screen becomes unresponsive,
BUT
when i turn it off, and back on, it would work perfectly fine .
so i basically get a 50/50 chance if the screen going crazy on me...
now if it was the Digitizer, wouldnt the problem be ALL THE TIME?
as opposed to being random, could it be a BUG ?
Can anyone please help or advice, thanks !
If a factory reset doesn't fix it it is probably hardware. I have seen intermittent problems with digitizers before.
Solutions Etcetera said:
If a factory reset doesn't fix it it is probably hardware. I have seen intermittent problems with digitizers before.
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Click to collapse
nope, ractory reset isnt doing it. ive tried changing ROMs also, and same problem.
guess i have a dilemma then.
Yup. Has it been dropped?
Solutions Etcetera said:
Yup. Has it been dropped?
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Click to collapse
not really,
but my problem is as follows...
i purchased the phone from T-Mobile, FULL PRICE $500..
so theres no insurance from anywhere...wonder who would do any work on it for me ...Google or LG ? i know it wont be T-Mo
Have you called them? I don't understand why they would not honor the warranty.
UltimateEnd said:
not really,
but my problem is as follows...
i purchased the phone from T-Mobile, FULL PRICE $500..
so theres no insurance from anywhere...wonder who would do any work on it for me ...Google or LG ? i know it wont be T-Mo
Click to expand...
Click to collapse
Read the book that came in the box. Manufacturers defects pretty much always have a 1 year warranty.
Oh and LG.
Sent from my Nexus 4, running Carbon Nightly + Matr1x Kernel v10
well they are talking about having to send my device in, then run tests and see what the problem is followed by whatever charges ..
so i dont know if its worth paying for it..should i go back to my GNOTE and wait for the next Nexus . idk .
Solutions Etcetera said:
Yup. Has it been dropped?
Click to expand...
Click to collapse
I have a similar-sounding issue (on-screen buttons flashing wildly, et al.); I am thinking of opening the device to check on connection
Is it more or less likely, in your experience, that the connection between the display assembly and the board is loose from impact or whatever, or that the digitizer itself is just defective?
Thanks for your help.
I had the exact same problem on my device and it can be due to two reasons.
1. If your phone get extremely hot during use then the screen starts behaving abnormally.
2. If you had dropped your phone then there is a slight chance that you have damaged the digitizer.
I had the second problem and I have replaced the screen and it is working normally again.
Hello!
I bought the Galaxy S4 about two months ago and since then, I always used it with a screen protector and a case. But today, I found that many purple and black spots and smears have formed on the AMOLED. I have never dropped the phone or exposed it to heat. I tried rebooting and activated the LCD test mode, but none of them helped. Is it a hardware issue?
Can anybody tell me what's going on and help me?
Best regards,
cold_reading
cold_reading said:
Hello!
I bought the Galaxy S4 about two months ago and since then, I always used it with a screen protector and a case. But today, I found that many purple and black spots and smears have formed on the AMOLED. I have never dropped the phone or exposed it to heat. I tried rebooting and activated the LCD test mode, but none of them helped. Is it a hardware issue?
Can anybody tell me what's going on and help me?
Best regards,
cold_reading
Click to expand...
Click to collapse
Definitely hardware. Looks like the AMOLED itself. If you have warranty, I suggest you use it, because that's hardware, not software.
Hm, thanks for the help, although that certainly isn't good news... I will try to contact Amazon, let's hope they can help me with this problem.
As there is a large concentration of purple in the corner, I'd suggest that Samsung will try and tell you its been dropped and in that case, I don't think they will cover it under warranty.
I wish you luck!
Sent from my GT-I9505 using xda app-developers app
Thank you! Now the purple stains have spread all over the screen, making it very hard to read anything on the screen. This seems to be a very odd issue if you ask me...
cold_reading said:
Thank you! Now the purple stains have spread all over the screen, making it very hard to read anything on the screen. This seems to be a very odd issue if you ask me...
Click to expand...
Click to collapse
Odd indeed ... usually when a screen is damaged or faulty bars appear pixel burned altered colors and stuff ... if i saw that and didn't know i d tell u that u definetely someone spilled ink on the screen ... those marks are exactly like it ... hopefully they ll repair it ...
I think samsung should change it under warranty because clearly, screen is not broken and still degraded. So it's bad display.
But they might say it's caused by water damage which is not covered under warranty.
Let's hope for the best.
They do have a way to tell if it's water damage, there is a sticker which turns blue when wet, so if there is no damage to the case, they should change it fine... I have had good luck with Amazon regarding returning faulty items...
Sent from my GT-I9505 using Tapatalk 4
Thank you guys for all the support, I sent it back to Amazon and today I got the mail that they have got the package. Now someone's going to look if this is covered by standard warranty... Let's hope for the best indeed!
Hope they change it for you. As for sure seems the amoled has burned
Sent from my GT-I9500 using xda app-developers app
Wow thats terrible, i hope samsung sort it out for you!
I am curious what happened? I woke up this morning and I had black and purple all over my screen to. It was fine when I went to bed. The last two apps I used were Pandora and Xtreme alarm clock if that matters
donalgodon said:
Definitely hardware. Looks like the AMOLED itself. If you have warranty, I suggest you use it, because that's hardware, not software.
Click to expand...
Click to collapse
but what causes it....i work with lcds all day and have just come across this issue
Hey guys, so a couple of weeks ago I dropped my N4 in water for about 10 seconds, as I was attempting to shut it down the screen flickered and it all went dead.
Fine, so after a week taken apart and in rice the battery is screwed, standard stuff, bought an OEM replacement battery, and then it turned on, worked as it should, except the screen was completely dead, no backlight no nothing.
Again fine, I order a non-OEM screen/digitizer/frame assembly, it arrived today and after being god damn sure everything is correctly assembled I power it on to find the screen is still completely off even though the phone is starting up and working normally (I can hear it unlocking, I can receive calls etc)
Is there another component that has to do with the signal to the screen that may have suffered from the water damage?
Bump. Can anyone shed any light on anything else to try?
Biggles_me said:
Bump. Can anyone shed any light on anything else to try?
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Click to collapse
My guess is you got a bad screen. There's lots of cheap ones out there. See if you can return it
Sent from my Nexus 5 using XDA Free mobile app
jd1639 said:
My guess is you got a bad screen. There's lots of cheap ones out there. See if you can return it
Sent from my Nexus 5 using XDA Free mobile app
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Click to collapse
I suppose it's a shame I can't know for sure cause the new one could be faulty, and the old one could be water damaged in some way.
Biggles_me said:
I suppose it's a shame I can't know for sure cause the new one could be faulty, and the old one could be water damaged in some way.
Click to expand...
Click to collapse
Hang on, I just realised the digitizer works on both screens, I can unlock it and navigate what I remember from my layout just fine, it's just the display on the new one and the old one, surely that means something else is broken on the mainboard perhaps?