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I know this isn't the trading standards forum but I wondered what other people's experiences of warranties and phones under contract were.
My HD is 11 months old being under Orange contract, the screen has stopped responding (seems fairly common) - and is now stuck on the align screen mode after several resets. Contacted Orange, who are saying their warranty is six months and then I should move to HTC to chase it. (I can't remember or find any evidence of warranty being six months, though I know Orange want to sell you an extended insurance after six months.)
Anyway I contacted HTC who were pretty appalling to be honest and not what I expected; It took an age to enter my details and then they said it was out of warranty based on the S/N manufacture date - I had to remind them that it's the date of purchase not the manufacture date, so they ran with it pointing out there may be a charge as my phone is 'nearly' out of warranty. Excuse me, but there is no nearly if it's less than 12 months is it?
I started to cite the SOGA, and they backed down a bit saying they would have a look but could be a charge. They also asked me to go back to Orange. So the phone has been packed off.
Anyway, I'm still in neutral land at the moment and this could all turn out good. But it made me think that given the fobbing off nature of both companies, I wasn't clear where the responsibilities lie. I know if I did go down the SOGA route the owness would be on me to prove it wasn't damage etc. Don't fancy that, but I will and have done several times go to the small claims court if I have to.
Frustrating thing is, companies shouldn't be like this they rely on us to provide good word of mouth and return custom.
I've got a **** list of bad companies who I won't purchase from, I really hope HTC doesn't end up on this because I love their phones. Maybe they're paying Cavendish a bit too much?
Let me know your experiences, I've read a few but wasn't sure what the bottom line of warranty was - can't find any proper info.
Bully for you on getting them to examine the phone. Hopefully they will repair or replace it.
I read an article on the "disposability" of today's smartphones last week. The article broke down the costs of various plans and showed what the actual cost was of each. In essence, it showed that almost regardless of what plan you went with, smartphones are "bad buys" because they become almost as dated as a new car driving off the lot.
6.1, 6.5, 7.? all drive home the point that HTC's smartphones are coming off the conveyor belt like pancakes off the frying pan. HTC builds a number of different phones for the various telecoms. ROM upgrades may be available for a while but eventually the older model phones will be left behind.
My experience with warranties has changed because of what I found while on eBay a couple of months ago. I purchased a reburbished HDTV that had 30 days warranty. However, the seller had Square Trade Warranty linked to his auction. Because STW had a sale of their warranties going during the time I purchased my HDTV, I was able to get a two year warranty for the price of one year. I did a lot of web research on STW and they came up almost universally positive.
You have to purchase the warranty within the first 30 days of actual electronic purchase. Once under their warranty, their warranty kicks in after the manufacturer's warranty expires. You have the option of sending in your item or having it looked at locally. If found to be defective, they will pay up to the purchase price the cost of repairs for the length of the warranty.
Their warranty service appears to be less restrictive than most manufacturers' and electronic stores'. I like the option of being able to take my item in locally to have it looked (hopefully nothing ever goes wrong). You can google them to find their website. I know that if I ever paid $200 or more for a cellphone, I'd have a longer warranty than what the manufacturers offer.
In the past I have several total replacement warranties on laptops which saved my bacon. I've had two go bad and both were replaced when the electronics store found them to be defective. In one case, I had to ride the store as they tried to say that while the laptop "appeared to be defective" they could not duplicate. Because they had left the word "defective" on my answering machine, I was able to ram that home with their headquarters.
Good luck!
Edit-D'oh. I failed searching. I somehow missed the 3 existing posts about square trade warranties for the nexus one. *sigh* I blame sleep dep and the 15 hour shift at work I just finished. Well, hey, it's more confirmation that square trade covers it, even if it apparently is MUCH cheaper to go with your existing home insurance company.
So, I'm almost certainly getting a nexus one in a month. However, I was very worried about possibly not having a warranty for it, due to the 'warranty void if phone unlocked' thing. I know some people have gotten HTC to fix manufacturing defects, but it worried me. I buy warranties for most of my portable electronics from Square Trade, so I emailed them to ask if their warranty covers unlocked Nexus Ones, and it does! I priced the warranty on their website, and it's $115 for a 2 year warranty that also covers accidental damage (tho with a $50 deductible for accident claims). And, if they can't fix any problems within 5 days, they refund you the purchase price of the phone! You've got 90 days from date of purchase to get a warranty from square trade.
So, for those of us who want to root our nexus ones, but want to still be covered by a warranty, this seems like an awesome option! I've included the text of the email exchange with Square Trade below!
Hel
Edit-If you've got another insurance policy/warranty for your nexus one, post the details here! What it cost, what it covers, how they handle claims, whatever info you've got!
Hello *****,
Thank you for contacting SquareTrade.
We offer coverage for unlocked cell phones, regardless of condition (New, Used, or Refurbished).
This offer of coverage is specific to software unlocked phones. We do not offer coverage for hardware unlocked cell phones (that is, any phone where the hardware has been modified by an unauthorized 3rd party to unlock the phone).
Hope that answers your question! You can also reply to this email or call 1-877-WARRANTY (1-877-927-7268) US & Canada only, 24/7.
Thank you,
JP
SquareTrade Care Specialist
re: Ticket [**********]
Your comment:
If I were to purchase a square trade warranty for a nexus one phone, and unlocked the nexus one, which voids the manufacturer warranty (except sometimes the manufacturer will still honor the warranty for hardware defects, according to online forums), would the square trade warranty still cover any hardware defects or physical accidental damage to the phone? Thanks!
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well, thats way more expensive than my 0 deductible, $60 policy from state farm for two years....
Red MacGregor said:
well, thats way more expensive than my 0 deductible, $60 policy from state farm for two years....
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ooo, that's inexpensive! I like inexpensive! What's the state farm policy cover? Accidental Damage? Normal wear? battery? Can anyone get one, or do you have to already be a state farm policy holder? Do they give a full price refund, or just replace/repair?
i was already with state farm for other stuff so i'm not sure about that... any major insurance agency will have a similar policy, so if you're with farmers, geico, progressive, whatever for your homeowners/car/renters/whatever policy, I'd call them first for the multiline discount.
they just cut you a check for whatever you make the insurance for... i made mine for $600 to cover the phone & MicroSD card. if something, ANYTHING, including flashing a bad radio and bricking it happens, you call 'em, they send you a check. even if you used the phone to shim the jack when changing a tire, it's covered.
Interesting! I have "progressive" renter's insurance, tho it's actually from a company called homesite. I know we pay an extra $12 a year for computer coverage. I'll have to call them and find out if we've got cell phone coverage, and if not, how much it'd be. Thanks for the info!
I guess this is a general question and not just Epic specific, but I was wondering if anyone was considering getting an extended protection plan of some sort. Squaretrade is having a sale until Labor day and it'd come out to about $5/mo (2 years) and I guess for peace of mind it might be worth it.
I can't seem to find right now how long Sprint will cover normal defects for. I remember once my first phone ever got water damage, but before they had those things that change color, so Sprint replaced it anyway.
It fell out of my hands face flat onto a concrete floor - I tried to catch it mid fall and ending up flicking it further away, around 4-5ft drop with quite a bit of force in the end.
NO DAMAGE at all!!
This phone is not as fragile as people are making out on xda.
Just thought I would let people know as all I see on here is 'it smashed/cracked by itself' 'i didn't drop it far etc etc
Perhaps I am just lucky, either way front and back glass are still perfectly fine.
This might help people who are still on the fence to buy it or not.
Sent from my D5803 using XDA Free mobile app
Yeah I've had my phone fall a few times onto wooden floors, once into the crevices of my car seat, tossed on my bed etc; phone is still mint. No case or screen protector.
Sent from my D5803
pricey2009 said:
It fell out of my hands face flat onto a concrete floor - I tried to catch it mid fall and ending up flicking it further away, around 4-5ft drop with quite a bit of force in the end.
NO DAMAGE at all!!
........
This might help people who are still on the fence to buy it or not.
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Well maybe you should change the title lol. Now people will think this is yet another thread about a Z3C that has fallen to pieces.
I've dropped mine after 1h from taking out of the box... from the microwave to to counter and to tiles floor, i lost few years of my life, but the phone was absolutely immaculate, not wearing any protection at all
Robin>Hood said:
Well maybe you should change the title lol. Now people will think this is yet another thread about a Z3C that has fallen to pieces.
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Don't you think that makes it more likely to be read though? Lol
Sent from my D5803 using XDA Free mobile app
You could change the title to something like "Post about your drops with no damage!"
every drop is different.
if you are lucky it survives a 2m drop.
if you are unlucky it cracks from 50cm
pricey2009 said:
It fell out of my hands face flat onto a concrete floor - I tried to catch it mid fall and ending up flicking it further away, around 4-5ft drop with quite a bit of force in the end.
NO DAMAGE at all!!
This phone is not as fragile as people are making out on xda.
Just thought I would let people know as all I see on here is 'it smashed/cracked by itself' 'i didn't drop it far etc etc
Perhaps I am just lucky, either way front and back glass are still perfectly fine.
This might help people who are still on the fence to buy it or not.
Sent from my D5803 using XDA Free mobile app
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@pricey2009
Hey Pricey
Tbh I think you're massively lucky... but please add your experience to the survey, so that it's as representative as possible.
http://forum.xda-developers.com/z3-compact/general/sony-xperia-z3-z3-compact-glass-survey-t2900149
Regards,
Gary
gazzawazza said:
@pricey2009
Hey Pricey
Tbh I think you're massively lucky... but please add your experience to the survey, so that it's as representative as possible.
http://forum.xda-developers.com/z3-compact/general/sony-xperia-z3-z3-compact-glass-survey-t2900149
Regards,
Gary
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All done
Sent from my D5803 using XDA Free mobile app
Sounds like a defective unit to me - ask Sony to replace for one that cracks properly :good:
To the OP.. What week is your phone was manufactured?
Sent from my C2104 using XDA Premium 4 mobile app
Sparksys said:
To the OP.. What week is your phone was manufactured?
Sent from my C2104 using XDA Premium 4 mobile app
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W39
Sent from my D5803 using XDA Free mobile app
you must be lucky - I dropped mine 2 days after getting it and it landed on a corner of a glass scale and entire back screen was in bits.... I still have a chipmark on the bezel at the back (tiny but still) but luckily I managed to get the back glass replaced by my insurance. What I'm worried about now is how it affects the water resistance but hopefully they would have done a decent job and put the back screen in properly...
Dropped mine today after a week of use. Was in my shirt pocket and fell on the concrete floor as I was bending down. There was no case on it. Only screen protectors. I was really nervous to check for any damage after reading through the plethora of negative reviews regarding cracks. To my surprise the phone did not suffer from any damage whatsoever. Was quite relieved. My case (Ringke fusion) is still on the way. Hope it arrives soon.
I placed my order from Sony's USA site this past Friday. I had the option to also purchase the 2 year warranty from Sony for an extra $79.99. I am very, very careful with my devices, so I normally don't purchase the extra protection. But this will be my first all glass phone, so I'm wondering if I should shell out the extra $80.
Weird thing is that Sony's website states that I have up until 365 days after my purchase to get the 2 yr warranty. So, does that mean I can wait until my phone breaks to get the warranty? How exactly does this work?
Issemann said:
I placed my order from Sony's USA site this past Friday. I had the option to also purchase the 2 year warranty from Sony for an extra $79.99. I am very, very careful with my devices, so I normally don't purchase the extra protection. But this will be my first all glass phone, so I'm wondering if I should shell out the extra $80.
Weird thing is that Sony's website states that I have up until 365 days after my purchase to get the 2 yr warranty. So, does that mean I can wait until my phone breaks to get the warranty? How exactly does this work?
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sorry that no-one replied Issemann.
Personally, the 2 year 'cover' sounds ok. It does significantly increase the cost of the phone though, surely?
Just make sure you've read what the warranty covers. If this is literally just an extended period (but otherwise standard) warranty, you're not covered for stuff like accidental damage / self-inflicted stuff.
I thought I'm careful with products but accidents can happen. Also, the phone is made of glass (predominantly i.e. both front and back are glass) and it's slippy in a way that I've not encountered with other phones (not that I've had many). You really must get a case for it.
Regarding your comment about phone breaking and then getting warranty. Technically, if the incident occurred and you weren't covered by the warranty, then you're not covered (I'd have thought - it's like taking out insurance after an accident occurred). But who's to know? Tbh, if you take out the warranty, then make a claim on it days / weeks later, it'll just look suspicious
You could just say you were blessed by foresight and took out the warranty at the right time
Everything I've said though is speculation, in that I've not looked at the cover you're talking about. However, I stand by that you need cover in place to be covered!
Anyway, this is an extract from the latest published Z3 compact warranty, language is UK (am taking this to imply it's the UK warranty ). The warranty listed here is two years, so either yours would be an extended cover or an extended period of warranty (I'd imagine). Finally, I say it's the z3 compact warranty, as this is the pdf produced when I browsed to the z3 compact and downloaded the warranty doc:
"Our warranty
Subject to the conditions of this Limited Warranty, Sony warrants this Product to be free
from defects in design, material and workmanship at the time of its original purchase by a
consumer. This Limited Warranty will last for a period of two (2) years as from the original
date of purchase of the Product for your mobile device, and for a period of one (1) year
following the original purchase date of the Product for all original accessories (such as the
battery, charger or handsfree kit) which may be delivered with your device.
What we will do
If, during the warranty period, this Product fails to operate under normal use and service, due
to defects in design, materials or workmanship, Sony authorised distributors or service
partners, in the country/region* where you purchased the Product, will, at their option, either
repair, replace or refund the purchase price of the Product in accordance with the terms and
conditions stipulated herein.
Sony and its service partners reserve the right to charge a handling fee if a returned Product
is found not to be under warranty according to the conditions below.
Please note that some of your personal settings, downloads and other information may be
lost when your Sony Product is repaired or replaced. At present, Sony may be prevented by
applicable law, other regulation or technical restrictions from making a backup copy of
certain downloads. Sony does not take any responsibility for any lost information of any kind
and will not reimburse you for any such loss. You should always make backup copies of all
the information stored on your Sony Product such as downloads, calendar and contacts
before handing in your Sony Product for repair or replacement."
"This warranty does not cover any failure of the Product that is due to:
• Normal wear and tear.
• Use in environments where relevant IP rating limitations, if applicable, are exceeded
(including liquid damage or the detection of liquid inside the device resulting from such
use).
• Misuse or failure to use in accordance with the Sony instructions for use and
maintenance of the Product.
Nor does this warranty cover any failure of the Product due to accident, software or
hardware modification or adjustment, or acts of God."
Source: http://www-support-downloads.sonymobile.com/common/warranty_phones_GB_24_2.pdf
Basically, under the standard warranty, you have to prove that there is a defect to avoid having to pay a repair bill.
Regards,
Gary
gazzawazza said:
sorry that no-one replied Issemann.
Personally, the 2 year 'cover' sounds ok. It does significantly increase the cost of the phone though, surely?
Just make sure you've read what the warranty covers. If this is literally just an extended period (but otherwise standard) warranty, you're not covered for stuff like accidental damage / self-inflicted stuff.
I thought I'm careful with products but accidents can happen. Also, the phone is made of glass (predominantly i.e. both front and back are glass) and it's slippy in a way that I've not encountered with other phones (not that I've had many). You really must get a case for it.
Regarding your comment about phone breaking and then getting warranty. Technically, if the incident occurred and you weren't covered by the warranty, then you're not covered (I'd have thought - it's like taking out insurance after an accident occurred). But who's to know? Tbh, if you take out the warranty, then make a claim on it days / weeks later, it'll just look suspicious
You could just say you were blessed by foresight and took out the warranty at the right time
Everything I've said though is speculation, in that I've not looked at the cover you're talking about. However, I stand by that you need cover in place to be covered!
Anyway, this is an extract from the latest published Z3 compact warranty, language is UK (am taking this to imply it's the UK warranty ). The warranty listed here is two years, so either yours would be an extended cover or an extended period of warranty (I'd imagine). Finally, I say it's the z3 compact warranty, as this is the pdf produced when I browsed to the z3 compact and downloaded the warranty doc:
"Our warranty
Subject to the conditions of this Limited Warranty, Sony warrants this Product to be free
from defects in design, material and workmanship at the time of its original purchase by a
consumer. This Limited Warranty will last for a period of two (2) years as from the original
date of purchase of the Product for your mobile device, and for a period of one (1) year
following the original purchase date of the Product for all original accessories (such as the
battery, charger or handsfree kit) which may be delivered with your device.
What we will do
If, during the warranty period, this Product fails to operate under normal use and service, due
to defects in design, materials or workmanship, Sony authorised distributors or service
partners, in the country/region* where you purchased the Product, will, at their option, either
repair, replace or refund the purchase price of the Product in accordance with the terms and
conditions stipulated herein.
Sony and its service partners reserve the right to charge a handling fee if a returned Product
is found not to be under warranty according to the conditions below.
Please note that some of your personal settings, downloads and other information may be
lost when your Sony Product is repaired or replaced. At present, Sony may be prevented by
applicable law, other regulation or technical restrictions from making a backup copy of
certain downloads. Sony does not take any responsibility for any lost information of any kind
and will not reimburse you for any such loss. You should always make backup copies of all
the information stored on your Sony Product such as downloads, calendar and contacts
before handing in your Sony Product for repair or replacement."
"This warranty does not cover any failure of the Product that is due to:
• Normal wear and tear.
• Use in environments where relevant IP rating limitations, if applicable, are exceeded
(including liquid damage or the detection of liquid inside the device resulting from such
use).
• Misuse or failure to use in accordance with the Sony instructions for use and
maintenance of the Product.
Nor does this warranty cover any failure of the Product due to accident, software or
hardware modification or adjustment, or acts of God."
Source: http://www-support-downloads.sonymobile.com/common/warranty_phones_GB_24_2.pdf
Basically, under the standard warranty, you have to prove that there is a defect to avoid having to pay a repair bill.
Regards,
Gary
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what you are referring to is the original manufacturer warranty...Sony provides an additional warranty option for $80. It is for 2 years and covers accidents in addition to defects (still covered under original warranty). It does not cover theft/loss. From what i read, they will repair it or replace the device 1 time during that period. If you send it for repairs the coverage continues, if they decide to replace it, the warranty becomes void. A good bargain for $80, breaks down to $3.33 a month with no deductible. Better than carrier insurance.
jdiddy_ub said:
what you are referring to is the original manufacturer warranty...Sony provides an additional warranty option for $80. It is for 2 years and covers accidents in addition to defects. It does not cover theft/loss. From what i read, they will repair/replace the device 1 time during that period. Once you use it, it becomes void. Still a good bargain for $80, breaks down to $3.33 a month with no deductible. Better than carrier insurance. The only "catch" is the theft/loss and only 1 claim allowed.
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Hi @jdiddy_ub
I know I was referring to the standard / original warranty - I wanted to be certain that what @Issemann was talking about was different / additional / beneficial
Very good point that $3.33 a month is good, although it being a single shot isn't so good.
I'm investigating whether I can get a similar deal over in the UK. Unfortunately I didn't buy directly from Sony, so might not have this extension, if available at all, available to me.
I bought via my carrier - O2 - on an upgrade. They offer insurance but you have to take it within 28 days of purchase (and I'm outside that now).
There are price bands for the insurance. I don' t know which the z3 compact falls in but I will bet it won't be the cheapest one
However, you get accidental damage and accidental theft cover. You can also get accidental damage cover only.
I've skimmed the T&Cs and cover is upto £300. Am assuming this is per claim. Couldn't find any cap on numbers of claims you can make.
Assuming you have similar insurance packages via your carriers, it might be effectively not much more expensive to get insurance and have the 'more than one use' option?
Alternatively, take out the accidental damage warranty and look at 3rd party insurance, if that warranty gets 'used'.
Just be careful about insurance T&Cs (I know you read them but others might not be so vigilant). I've just, out of curiosity, checked out a UK insurer called gadget cover. Their monthly cover for the z3 compact is basically £7 p/m. You can pay annually too. Interesting 'penalties' though.
Excess will be £50 or £75 for z3 compact (damage / theft or loss, respectively), with an additional £25 on top, if claiming within first 3 months of cover.
Additionally, if you pay monthly, you have to pay the balance of the 12 month premium before any claim can be made (effectively increases the 'excess' hugely, if you make an early claim).
So you could effectively have to pay out £177 for a lost phone, including your initial payment, assuming the insurer honours the claim, if you claimed in the first month. Ouch.
I guess cheaper than buying a new phone though.
I do appreciate I've been rather UK-centric, but I just wanted to flag this kind of detail of UK users and to warn non-UK users of possible pitfalls with insurance (assuming mobile device insurers have similar policies - I'm fairly confident they would, particularly regarding mobile phone cover).
Regards,
Gary
gazzawazza said:
Hi @jdiddy_ub
I know I was referring to the standard / original warranty - I wanted to be certain that what @Issemann was talking about was different / additional / beneficial
Very good point that $3.33 a month is good, although it being a single shot isn't so good.
I'm investigating whether I can get a similar deal over in the UK. Unfortunately I didn't buy directly from Sony, so might not have this extension, if available at all, available to me.
I bought via my carrier - O2 - on an upgrade. They offer insurance but you have to take it within 28 days of purchase (and I'm outside that now).
There are price bands for the insurance. I don' t know which the z3 compact falls in but I will bet it won't be the cheapest one
However, you get accidental damage and accidental theft cover. You can also get accidental damage cover only.
I've skimmed the T&Cs and cover is upto £300. Am assuming this is per claim. Couldn't find any cap on numbers of claims you can make.
Assuming you have similar insurance packages via your carriers, it might be effectively not much more expensive to get insurance and have the 'more than one use' option?
Alternatively, take out the accidental damage warranty and look at 3rd party insurance, if that warranty gets 'used'.
Just be careful about insurance T&Cs (I know you read them but others might not be so vigilant). I've just, out of curiosity, checked out a UK insurer called gadget cover. Their monthly cover for the z3 compact is basically £7 p/m. You can pay annually too. Interesting 'penalties' though.
Excess will be £50 or £75 for z3 compact (damage / theft or loss, respectively), with an additional £25 on top, if claiming within first 3 months of cover.
Additionally, if you pay monthly, you have to pay the balance of the 12 month premium before any claim can be made (effectively increases the 'excess' hugely, if you make an early claim).
So you could effectively have to pay out £177 for a lost phone, including your initial payment, assuming the insurer honours the claim, if you claimed in the first month. Ouch.
I guess cheaper than buying a new phone though.
I do appreciate I've been rather UK-centric, but I just wanted to flag this kind of detail of UK users and to warn non-UK users of possible pitfalls with insurance (assuming mobile device insurers have similar policies - I'm fairly confident they would, particularly regarding mobile phone cover).
Regards,
Gary
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I edited my original post after re-reading the terms. The "one-shot" only applies to replacement. You can get the device repaired and continue to have coverage until the 2 years expires. I have been comparing the Sony $80 warranty vs. 3rd party companies and i still think that Sony comes out on top. The major difference is theft/loss coverage. If you are someone that has the tendency to lose things or have lost your phone in the past, then the Sony coverage won't cover you.
If we are talking about accident coverage, Sony comes out way on top if you talk about pricing. Take a 3rd party insurer for lets say $5/mo and add a $75 deductible to it...on month #3 you would be paying $90 and if you dropped it on say month #20 it comes out to $175..more than double Sony's price.
Also, Sony is a major brand whereas 3rd party insurance (based on google reviews-i've never had it) sounds like a 50-50 crap shoot, 1. to find a reputable company 2. turnaround times, and what they cover/don't cover...some reviews state they had to provide like 10 different proofs of purchase and the company tries to find a loophole out of it.
In my opinion, if you're lucky enough to be able to purchase the Sony warranty, that is the best deal.
jdiddy_ub said:
I edited my original post after re-reading the terms. The "one-shot" only applies to replacement. You can get the device repaired and continue to have coverage until the 2 years expires. I have been comparing the Sony $80 warranty vs. 3rd party companies and i still think that Sony comes out on top. The major difference is theft/loss coverage. If you are someone that has the tendency to lose things or have lost your phone in the past, then the Sony coverage won't cover you.
If we are talking about accident coverage, Sony comes out way on top if you talk about pricing. Take a 3rd party insurer for lets say $5/mo and add a $75 deductible to it...on month #3 you would be paying $90 and if you dropped it on say month #20 it comes out to $175..more than double Sony's price.
Also, Sony is a major brand whereas 3rd party insurance (based on google reviews-i've never had it) sounds like a 50-50 crap shoot, 1. to find a reputable company 2. turnaround times, and what they cover/don't cover...some reviews state they had to provide like 10 different proofs of purchase and the company tries to find a loophole out of it.
In my opinion, if you're lucky enough to be able to purchase the Sony warranty, that is the best deal.
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Yep... sounds like the best deal tbh.
I can't find any option regarding warranties on the Sony Mobile website
Have had a look in the Sony online store, tried accessories, etc, to no avail.
Suspect it must get offered after you've made a direct purchase?
Did have a quick browse via my carrier too but couldn't find anything pertinent.
Regards,
Gary
I have a 2014 Moto X, 16 GB with the bamboo back, on Verizon. The back is peeling off, and I've just finished speaking with Motorola.
I didn't buy the device - it was traded. Despite the fact that I have the box, the IMEI, and everything except the original order information, they refuse to help me. If I had the order info, I'd be well on my way to a new one, but without it, they're happy to leave me completely swinging by myself.
So if you're thinking about buying one used, or giving one as a gift... I wouldn't recommend it. They don't care, and couldn't be bothered to try and find a solution. Last motorola product I'll ever buy.
Not exactly Motorola's fault.
In what way? Tell me of another company that doesn't honor their warranty if you gift a device. It's not like I don't have the serial number, IMEI, and every other bit of info for the thing. Every other company on the planet uses serial numbers for warranties. It shouldn't matter who owns the device or if they kept their receipt. This isn't a pair of headphones from Best Buy, here.
Not only that, but it's a 2014. It can only be so old. It's not like this might somehow be out of warranty.
most if not all items for electronics.... from my past experience that the warranty is only for the original purchaser, its usually in the warranty policy, I buy and sell a lot of used phones, and I know that`s the chance I take of buying used.
below is from moto website
MOTOROLA MOBILITY INC.
LIMITED GLOBAL WARRANTY
MOBILE PHONES
FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR
REGULATIONS IN THEIR COUNTRY OF PURCHASE OR, IF DIFFERENT, THEIR COUNTRY OF
RESIDENCE, THE BENEFITS CONFERRED BY THIS LIMITED WARRANTY ARE IN ADDITION
TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS
AND REGULATIONS.
Who is Covered?
This Limited Warranty extends only to the first consumer purchaser of the Product, and is not transferable.
It sucks, but I have never owned an electronic device where the warranty extends to the second hand market
You say it is the last Motorola phone you will ever buy, perhaps a wiser choice would be to make this the last second hand phone you ever buy.
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Can you not glue the back?
At the minimum you could send it in and they can reglue it or replace the back cover. It will cost you but it's better than nothing. You might be able to negotiate a deal.
You never get warranty coverage without proof of purchase, it's basically Warranty 101. My advice would be to contact the original seller and ask them if they can do a warranty return for you.
I have never heard of a company that warrants an item with no proof of purchase. Even with proof of purchase, the warranty on most consumer goods is not transferable.
Factory warranties on cars is the only case I can think of where they don't care about proof of purchase (because they already know when it was purchased).
One thing to keep in mind is that sometimes your experience will vary from rep to rep.
And also your attitude going into it is important as well.
I have a friend that gets no help ANYWHERE, and it's because of the manner in which he speaks. He's not outright rude, but he's a bit socially inept, so he comes off very abrasive. You can hear kindness. People like to help nice people.
dg4prez said:
In what way? Tell me of another company that doesn't honor their warranty if you gift a device. It's not like I don't have the serial number, IMEI, and every other bit of info for the thing. Every other company on the planet uses serial numbers for warranties. It shouldn't matter who owns the device or if they kept their receipt. This isn't a pair of headphones from Best Buy, here.
Not only that, but it's a 2014. It can only be so old. It's not like this might somehow be out of warranty.
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The micro USB port on my black 16gb X broke. I took it to my local brick & mortar Verizon store and they ordered a replacement device, no questions asked. They never asked to see any paperwork.
It sounds like you've got nothing to loose by trying the same thing?
dg4prez said:
I didn't buy the device - it was traded. Despite the fact that I have the box, the IMEI, and everything except the original order information, they refuse to help me. If I had the order info, I'd be well on my way to a new one, but without it, they're happy to leave me completely swinging by myself.
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Ask the seller for the info. I think it's good Motorola doesn't accept warranty without this information because thiefs will not have this info, only people who honestly bought it...
(btw it's very stupid for a company to not honor warranty, within the normal warranty period, for owners after the first owner because this severly impacts resell price and thus selling price)
You are correct.
Apple don't need proof of purchase for warranty, they have their own database based on IMEI/SN.
So if you purchase iPhone from Craigslist and it is still under warranty, Apple will still honor the warranty.
No Android OEM has this kind of customer service, not HTC/Motorola/Samsung/Google as far as I know.
I have read reports from some folks who successfully applied a small amount of glue under the peeled up wood, might be worth a try
dg4prez said:
I didn't buy the device - it was traded.
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Um. This is standard operating procedure for most companies.
sxp123731 said:
You are correct.
Apple don't need proof of purchase for warranty, they have their own database based on IMEI/SN.
So if you purchase iPhone from Craigslist and it is still under warranty, Apple will still honor the warranty.
No Android OEM has this kind of customer service, not HTC/Motorola/Samsung/Google as far as I know.
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My Nexus S that I bought used off eBay needed a screen replacement, and Samsung did so - no questions asked. Great experience. I haven't had to deal with an OEM for warranty since.
PhilDX said:
I have read reports from some folks who successfully applied a small amount of glue under the peeled up wood, might be worth a try
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You can either remove the whole back and re glue it or just use a very fine felt brush to apply glue to the edge of wood. Worked for me. Sent mine back because a different corner peeled. @dg4prez
Fix it your self, It does suck they wont honor a product under warranty.
I know a lot of companies who follow this rule but there are many companies who don't.
I always try and buy product from companies who have exceptional customer service and warranties, its worth it, even if you pay a little more.
I bought a Moto X for a friend of mine, my card, my email, my delivery address. He broke his screen a week later, he called them up and they asked him to send it in, charged him $120 for a new screen and sent him back a new phone, he never needes the order number or anything.
Last week i tore the leather on my moto x, called motorola, they asked for order number, email, address, charged me $25 and sent me a new phone and i will be sending back the one that has the torn back.
Guess it depends on who you speak with.
Also, as was mentioned earlier Apple warranties extend to any owner of the phone, since their proof of purchase comes up when the IMEI/SN is entered (you can even check warranty status on their website)
Only company that got close to this is samsung, i used to work in a cellphone shop and wed brick ALOT of phones testing things out, including note 3, s5 etc and samsung out always unbrick them for free even though we were not the original buyers.
2003vstrom said:
most if not all items for electronics.... from my past experience that the warranty is only for the original purchaser, its usually in the warranty policy, I buy and sell a lot of used phones, and I know that`s the chance I take of buying used.
below is from moto website
MOTOROLA MOBILITY INC.
LIMITED GLOBAL WARRANTY
MOBILE PHONES
FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR
REGULATIONS IN THEIR COUNTRY OF PURCHASE OR, IF DIFFERENT, THEIR COUNTRY OF
RESIDENCE, THE BENEFITS CONFERRED BY THIS LIMITED WARRANTY ARE IN ADDITION
TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS
AND REGULATIONS.
Who is Covered?
This Limited Warranty extends only to the first consumer purchaser of the Product, and is not transferable.
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That rule definitely would't survive here in Europe. No matter either written or not. It's against consumer protection regulations. And what is even more weird is that the provision is in direct conflict with freedom of contract principle. Neither state nor any third party could interfere with the contract without clear legal basis. Warranty refers to the sold good not to the person who bought it.
dg4prez said:
In what way? Tell me of another company that doesn't honor their warranty if you gift a device. It's not like I don't have the serial number, IMEI, and every other bit of info for the thing. Every other company on the planet uses serial numbers for warranties. It shouldn't matter who owns the device or if they kept their receipt. This isn't a pair of headphones from Best Buy, here.
Not only that, but it's a 2014. It can only be so old. It's not like this might somehow be out of warranty.
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Companies warranty to the original purchaser except if it is a gift. Did you register the device with them or did the original purchaser?