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I am an AT&T customer that uses-- used a rooted G1 from eBay. I called HTC, and they told me the manufacturer warranties on the G1 ended last month.
How likely is it that I could convince someone at the local T-mobile store to help me with a replacement?
I'm assuming not at all likely, but I've read stranger things here on xda. I'm imagining they have the phone's IMEI tied to some grand customer database to show that I'm just some bum with a G1. I do have a friend with T-mobile (and a G1), but if it is tied to the IMEI, they wouldn't just take my phone from her if I paid her?
I'm really not looking forward to buying a whole new phone, but I have accepted that this is probably my only option, so please don't flame too thoroughly.
(I did several searches, but almost none were relevant to AT&T/eBay return combo. Unless I just suck at searching.)
You are right, you have 0 chance of T-Mobile swapping or doing anything at all.
how did it break?
TMobile won't support you unless you bought the phone from them.
I called HTC last week to check on my G1 warranty since TMobile wouldn't support me. I was told (by HTC) that warranty is 15 months. Mine expires next month. Did you give them your S/N to check your warranty?
Though, if it was rooted then your warranty is void. Unless you want to pay for them to fix it for you, don't send it in. I don't know how they know if you rooted or modified anything, but if they find out you will be charged a minimum (triage) fee even if you decide you don't want to pay for actual repairs.
I sent them one that was previously rooted and obviously had been torn apart- no moisture sticker even. Told them I got it that way on Craigslist. Didnt cost me a dime besides shipping (Priority Mail $5) and time. HTC direct rules IMO.
The Triage fee is for them to diagnose it, and is only charged if you are out of warranty, or if it is your fault. The fee also includes return shipping.
I spoke to a rep, and when I gave her the S/N she said it expired on 12.25.9. I'm not sure where she was getting the date considering I bought the phone in May, but it definitely wasn't 15 months. I can't imagine the phone was already 6 months old when I bought it unless it was just sitting in a warehouse somewhere.
I had another idea though. Possibly stupid, but possibly genius, too?
What if I went to T-mo, and bought a phone without a plan. Then switched the motherboards and got a replacement for the broken one. Then I could returned the new one? Is this mad?
Not only is it mad, it would be really obvious what you did since all those void stickers would be removed in the process, as well when found out there would be hell to pay on your end for trying to fraudulantly switch devices like that. As well, the mother board has the serial # on it both physically and electronically, and this can't be changed.
Ah. I guess the good old G1 is going into a drawer somewhere until one day (hopefully) it can be un-bricked.
Since I have to buy a new phone anyway now, would anyone care to throw in their two cents for the Cliq or the X1a as a replacement Android phone under 300 without contract?
You could also get a used G1 off eBay in great condition for about $200. I got mine in perfect like new condition for $200 back in Septemeber, when I was looking they were going typically for about $225-$250 in that condition, but I waited for the best deal(took about a week of watching to get the deal I did). I would assume with the Nexus One coming out and being post X-Mas season, prices are down a bit, but will likely go back up a little come February when tax season starts.
Keep an eye out for a cracked g1 or one with other problems, then re-use the board. I see them on CL for $40-60 regularly (although none right now).
I would talk to HTC and tell them where you bought it and when, it helps if you have the transaction recorded! You should be able to convince them to cover it if you have enough proof. Nothing wrong with using the truth to your advantage.
Depending on where you live, you can find a good number of people selling their G1 on craigslist. I got bored and just did a search now.
$70 w/o battery or cover (sounds sketchy).. $100 in good condition.. $200 unlocked. Seems like the average is $150 around here.
I got mine for 100 brand new shipped from tmobile! The person didn't want it as they got a new phone so you may get lucky and get a brand new one for a real cheap price
I bought a cracked G1 on ebay for ~90USD. I found 2 within 100mi on craigslist, but both were scooped up by someone else within the first hour of being on the list.
I followed the step-by-step guide here to swap the phones' guts and now I have a locked (but not bricked) phone, and a dud.
Maybe I can still fetch a few bucks for the bricked, cracked (screen) phone.
With the Nexus out now I bet quite a few early adopters like me are switching. I got a msg from my buddy today saying once his Nexus arrives the G1 is for sale. He wants $100 for it, pretty average price around here for a working, but not mint, G1
aceo07 said:
TMobile won't support you unless you bought the phone from them.
I called HTC last week to check on my G1 warranty since TMobile wouldn't support me. I was told (by HTC) that warranty is 15 months. Mine expires next month. Did you give them your S/N to check your warranty?
Though, if it was rooted then your warranty is void. Unless you want to pay for them to fix it for you, don't send it in. I don't know how they know if you rooted or modified anything, but if they find out you will be charged a minimum (triage) fee even if you decide you don't want to pay for actual repairs.
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Correction, TMobile will not support you, even if you bought a phone from them.
I dropped my hd2 on concrete and cracked the screen but everything still works perfectly fine. now ive gone over all of my choices and they are:
(i do not have insurance of any kind)
-Buy a new digitizer (which is what i believe to be broken) and replace it myself, which ive heard is either very hard or not possible(risk destroying the lcd in the process
-buy an already assembled digitizer+lcd screen and totally replace my screen (which is more expensize but less easier to screw up in the repair)
-send it to htc
so these being my three options, what do you recommend i do to solve my problem? thanks
take out insurance with such a great device, lol sorry send it to HTC man, do you really wanna break it even more, and secondly don't drop it??
As you stated the first option is insanely hard and really not recommended unless you are a proffessional.
the second option is a little easier and there are relatively good guides available,
after a quick search, here is a very good set of pictures showing the process:
http://www.pdacenter.ru/razborka/htc_hd2/
there are more guides available and I have a .doc file with a guide in it if you need further help.
the third option is pricy but obviously the safest. If money is not a serious object for you I would be leaning towards this. unfortunately you do own a very expensive phone so you are somewhat expected to be able to pay the huge repair fees associated with it.
So the choice is obviously entirely yours but i would lean towards a 3>2 > 1 decision depending on your money situation and your skill in micro electronics.
As the above poster does say insurance is a neccessity with this device, generally insurance for these phones is between £3-£5 a month, really not a bank breaker.
Xp3RiM3nT said:
As the above poster does say insurance is a neccessity with this device, generally insurance for these phones is between £3-£5 a month, really not a bank breaker.
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I pay £120 a year to insure mine. I'd not trust a £3 policy that's for sure!
what do you get extra froma £120 insurance?
i have checked my insurance documents and the only things it doesnt cover are general wear and tear and if the phone gets damaged during a war (why this is stated I have no idea )
It does however specificaly mention it covers accidental water damage and also damage from broken screens and cases.
so I really dont see what I would be missing from this insurance over some more expensive insurance?
Xp3RiM3nT said:
what do you get extra froma £120 insurance?
i have checked my insurance documents and the only things it doesnt cover are general wear and tear and if the phone gets damaged during a war (why this is stated I have no idea )
It does however specificaly mention it covers accidental water damage and also damage from broken screens and cases.
so I really dont see what I would be missing from this insurance over some more expensive insurance?
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Maybe I am just paying for the 'privilege' of being with O2UK, sounds about right.
mines not with a carrier, they always rip you off since they can pretty much guarantee people will take their insurance if they just add it on automatically. Just need to do a bit of price comparison to find the best.
Mine probably isnt the cheapest but it does cover all the things I need it too, some of them are a little sketchy on water damage and screen replacements.
Xp3RiM3nT said:
mines not with a carrier, they always rip you off since they can pretty much guarantee people will take their insurance if they just add it on automatically. Just need to do a bit of price comparison to find the best.
Mine probably isnt the cheapest but it does cover all the things I need it too, some of them are a little sketchy on water damage and screen replacements.
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Who is your policy with? I could really do with canceling mine then. The only reason I pay so much is I've had 2 replacements with my Diamond a year or two back and one with my Kaiser 3 odd years ago, they had no qualms about swapping the phones at the door and just giving me a new one.
Most will insist you send them back and they leave you phoneless for up to a week before they will send a replacement.
I hear what you saying about carrier insurance but mine is £6 a month with virgin and im covered for anything so didn't do to bad out of that
hey check here for a list of 3 insurers:
http://www.comparethemarket.com/more-products/mobile-phone-insurance/
I am with betterbuy but all three insurers use Citymain Administrators:
http://www.citymain.com/da/21920
(yours probably does too, since they are the most common insurer )
so you are going to get the same level of service from all of them it just depends on what price you want to pay versus how many extras you want.
Insurance2go = £40 per year for everything except loss and £54 including loss
js is £59 for everything excluding loss
betterbuy is £19.99 for accidental damage, £39.99 for accidental damage + theft and £49.99 for everything.
js has the best wording in their policy documents (and the lowest excess)but they do not cover for loss
betterbuy and insurance2go have almost exactly the same policy document but betterbuy is slightly cheaper for the same level of cover.
hope this helps a bit.
I didn't do completely exhaustive research so I may be wrong on somethings.
I ended up phoning them up to clarify they covered certain things, like screen damage since before I got my hd2 I saw a lot of posts about cracked screens.
Oh yes regarding the swapping the phone at the door, that is very nice but I do have many spare phones (life of a techie ) so I do not really need that level of service.
Xp3RiM3nT said:
hey check here for a list of 3 insurers:
http://www.comparethemarket.com/more-products/mobile-phone-insurance/
I am with betterbuy but all three insurers use Citymain Administrators:
http://www.citymain.com/da/21920
(yours probably does too, since they are the most common insurer )
so you are going to get the same level of service from all of them it just depends on what price you want to pay versus how many extras you want.
Insurance2go = £40 per year for everything except loss and £54 including loss
js is £59 for everything excluding loss
betterbuy is £19.99 for accidental damage, £39.99 for accidental damage + theft and £49.99 for everything.
js has the best wording in their policy documents (and the lowest excess)but they do not cover for loss
betterbuy and insurance2go have almost exactly the same policy document but betterbuy is slightly cheaper for the same level of cover.
hope this helps a bit.
I didn't do completely exhaustive research so I may be wrong on somethings.
I ended up phoning them up to clarify they covered certain things, like screen damage since before I got my hd2 I saw a lot of posts about cracked screens.
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Thanks buddy I really appreciate you taking the time to research it on my behalf, that's a bit more than I expected!
Kalavere said:
Thanks buddy I really appreciate you taking the time to research it on my behalf, that's a bit more than I expected!
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Your welcome, didn't take too long just had to retrace my steps.
I too cracked the glass and decided to have a go myself, i waited more than a week for the glass, followed the instructions and dismantled the phone without much hassle, just screws, plugs and a few stickers. Separating the glass from the lcd was another matter, i ended up breaking the LCD (quite badly) and had to order that too (another week). From what i've read more people break the Lcd than don't, specially on the first attempt. Also you have to de-solder the digitizer and Lcd apart and solder back again. No small task in it's self considering how small the contacts are. If you're not in a rush and want to save some money order the digitizer, try your best and if need to order the Lcd after you break the old one ;-)
If you really need to get it done in one go order both, if you do manage to do the job then sell the spare Lcd on ebay.
ok, I know we already have a topic about sprints tep changes, but as I read through it I was so tired of reading all these assumptions and people stating incorrect things, so to clear it up. Also remember this may not be regional, I don't know how sprint is rolling it out, at least in the south east (im in NC) its all rolled out as of oct 23rd.
First off im a service and repair technician at a corporate store. We rolled this out on the 23rd (at least in the southeast, idk of other areas around the US)
pricing is still the same, 7$ a month. But now it covers almost everything except liquid damage, board damage, lost and stolen.
So if someone comes in with a completely shattered evo screen (as I saw 3 today), if they have TEP we replace it with a brand new screen, if we don't have one we exchange in store, if we don't have one, we order a replacement. Basically we now cover physical damage in store. The only time we don't is if its board damage, say the phone got ran over, obviously the board is destroyed. But as far as cracked screens, broken hinges etc... its all covered.
ALSO now for people that do not have TEP, before if they had physical damage we would charge them 120$ in store for repair, now its only 35$ to repair say a broken screen (good news!), except thats for every visit, sprint is now not authorizing the 1 year manufacturers warranty in store, so say your blackberry trackball pops out and you don't have TEP you can either pay sprint 35$ or go to blackberry. But the nice thing is its 35$ for ALL repairs, except the liquid, board damage etc..
I just felt the need to post this because I was tired of reading incorrect posts. Hopefully this makes sense, because I typed this in minor frustration lol. But I think this is great (for the customer, I see alot of phones now lol) But its REALLLLY putting value in sprints TEP now
So if any questions please ask away.
Thanks for clearing that up. I am switching to Sprint next week so this news has been welcomed.
good post ! tyvm
no problem. I hope this makes sense, I just went on a quick typing rant and haven't really read over it. But I think this REALLY adds value to TEP and makes it worth it. And to the people who said sprints technicians don't know anything they are worthless. Honestly.. Just because your local store may be bad, or not up to par doesn't mean they all are. At my store we try to be as fair as possible, but when someone comes in every 2 weeks for the same problem for the past 5 months, yeah we may refuse to repair, or notate the account for repeat offenders. But at the store and District I work in, we all do the best (also were the number 1 store for customer service in the District so that may help)
If you don't have insruance, does the phone need to be on your phone line? Lets say i have a phone in my cabinet with a broken screen, could i go and get it fixed for 35$?
For $35 I might just take the case off my EVO and let her run around naked!
Thanks for clearing that up! I live in the South east as well. +1
yes we can repair the phone but it has to be on the account, and active for atleast 30 days.
So I know this is off topic but how do technicians treat Evos with hosed 4g keys cause I want to root and pay $7 for insurance but fear hosing my 4g which I use.
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Great information, thanks. One question though: what if you do have liquid damage and you pay for TEP? What is the repair cost then? What about lost phones? Also, like already mentioned, what about rooted phones? This is insurance after all and not warranty.
I ask because I have Best Buy Black Tie Protection now' but with these changes to TEP I'm thinking about canceling the Best Buy plan and switching to TEP. Thanks for your info.
what about everyday wear and tear i have scratches from dropping my phone a lot on the bottom of the phone can that be fixed for free?
Is their insurance still through Asurion? I went ten years with never losing or damaging a phone and the one time I lost my HTC touch I was charged $100 for a piece of crap that had a busted speaker and a glitchy looking screen. And to top it off the girl at sprint who looked at my phone said the busted speaker wasn't too bad and that the speaker phone still worked fine...
I am not impressed with Sprint's insurance at all.
ok, well if liquid you go through asurion, 100$. Same for lost or stolen. As far as the 4g queston, not sure what you mean by hosed 4g?
and for the question about cosmetic damage, thats the one thing im not 100% sure about, I will have to get more info on that.
And yeah still through asurion. But now the only time you go through them is if;
liquid damage, lost, stolen, board damage.
samrozzi said:
ok, well if liquid you go through asurion, 100$. Same for lost or stolen. As far as the 4g queston, not sure what you mean by hosed 4g?
and for the question about cosmetic damage, thats the one thing im not 100% sure about, I will have to get more info on that.
And yeah still through asurion. But now the only time you go through them is if;
liquid damage, lost, stolen, board damage.
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Hosed 4G means the RSA keys are damaged and it won't authenticate. Each phone has it's own key, so it's not something that could likely be fixed in store.
Would a phone get replaced under that circumstance?
hmm maybe since im not familiar with the term, But we have seen phones with 4g not connecting or not able to establish a connection and sometimes we have to exchange it (which thats covered), but lately we've been pretty good at restoring data to the devices but a pain in the ass, so exchanging is usually easier
i had a small crack on the top right of my phone (next to front camera) for a month now (a drunk drop getting out of the car)
it wasnt a big deal.
well yesterday i was holding my daughter and was taking my evo out of my pocket......it fell on the tile face down.
i picked it up and my screen was shattered but the phone still works.
anyway i went to sprint today and got a new screen put on my phone for free within 40 minutes. i also have the $7/mo insurance plan
best part is i have a CM6 root/rom on my phone and they didnt say a thing.
i have an 003 version and since the new screen was put on, no more light leakage either
I still don't understand why a customer needs to be charged $35 for warranty work though.
Shattered screen? yes
Defect in phone? no...should be a free repair if it's under the 1 year warranty
Well I know now after reading this Im happy I told Bestbuy to shove their insurance and switched back to Sprints !
m4rk0358 said:
I still don't understand why a customer needs to be charged $35 for warranty work though.
Shattered screen? yes
Defect in phone? no...should be a free repair if it's under the 1 year warranty
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Your not. Call the manufacturers, use their warranty and take a month off without a phone.
exactly dirtyshroomz. Because yous till have the 1 year through company. But we will do things like software defects, and basic s/w based things at no charge
i have had an evo since the day it came out, and about a month and a half ago i dropped it on the ground. the screen shattered, and i didn't have insurance. at the time the sprint guy said it wasn't a big deal, because the cost for repair was about the same either way. i paid about $130 and it was fixed half an hour later.
lately, about a month and a half later, i noticed some weird issues with the touchscreen. it was jumping around as if i had my finger on it when i wasn't touching it. i formatted the sdcard, did a factory reset, wiped everything, and loaded a stock rooted rom on it. it was fine for a couple hours, then i noticed the issues again. random scrolling, opening apps when i wasnt touching the screen, etc. i noticed the Y and G keys are now not working. i downloaded a screen test app that records where you have touched the screen with a white line. while sliding my finger up and down all across the screen, there is a noticeable band running vertically across the general area of the Y and G keys that does not record any touch activity even if i slide my finger there.
i took the phone to a sprint store and showed them. they asked if i had insurance and i said no. they said "well you could get insurance and then have it repaired for $35." i asked "why should i have to pay to have something repaired that i didn't break? the replacement screen is obviously defective." the guy said "well you should have insurance." and i again said "why do i need insurance for something that went bad on its own?" and he said "you had the repair done over 30 days ago so you'll have to pay to have it repaired again."
i have no idea why i should have to pay for repairs for a phone, regardless if i have insurance or not, when i didn't do anything to damage the phone. im going to go to the actual repair store here in chicago, but i doubt theyll say anything different. if they can't repair it for free, im seriously considering switching to a different phone company. this ridiculous service/repair policy along with the horrible battery life (the guy actually asked how my battery life was and tried to sell me an extended battery, and also tried to sell me a case... neither of which i care about), ridiculous $10/month fee, and lack of built-in tethering makes me want to switch back to tmobile which was a great company when i had the G1.
does anyone have any tips they can give me to get this fixed for free? or is that a hopeless idea?
thanks.
When you had the repair done, I'm sure there was a warranty period on the repair itself. Do you have any documentation showing what that timeframe is? It seems to me that if the screen repair warranty is up, you may be stuck paying for the new repair. Have you tried calling sprint with *2 and explaining the situation? I went through a similar situation with the screen developing a large white spot. It took many calls to *2 until somebody was willing to work with me. Try that. If you are not getting the answers you want, hang up and call right back. My persistence worked out eventually, but like I said, it was a time-consuming ordeal. Good luck.
i understand that there was a warranty associated with the last repair, but it still doesn't make any sense to me that a problem i am having with the screen has nothing to do with anything i did. the shattered screen is not the problem (the screen did not get shattered again, which was what the original repair was for). the touchscreen is simply not working properly. am i supposed to get insurance, pay for that each month, and then pay $35 now and again every 45 days if the problem continues? doesn't make much sense to me, but that seems to be how sprint operates. i will take your advice and call *2 after i get turned away at the actual repair facility that i'm on my way to now. thanks for your advice.
Go to another store and show them the problem but do not mention anything about the screen being replaced before, unless they noted your account. Hopefully they could replace it/fix it under warranty
Welcome to Sprint's "screw the customer" routine. Ive dealt with similar issues in the past.
Like others have said, the repair they did should have a warranty to it, just like if you go to get your car fixed, it usually has a 90 day warranty on the fix itself. Go back to where they fixed it, and talk to the manager. Explain your situation, that the repair obviously was faulty.
If that doesnt work, call *2, and ask to speak to account services. Explain your situation to them, how you are not at fault here, and shouldnt be treated this way as a valued customer. Tell them you will cancel your service if they dont help you resolve this issue. When you tell them that, they will bend over backwards to keep you, and hopefully send you a repacement phone.
I would say your best bet is calling *2 several times and trying to get a person who will help. Usually if you bounce around enough you may get lucky. Although, I have noticed that over the last 6 months they have really tightened down and become less willing to make exceptions. But these situations is what the insurance is for. If your phone was defective in the first 30 days, Sprint would repair it or replace it for free regardless of insurance, after that it's on the customer if you don't have insurance, regardless of the issue. If you had insurance right now you could get it replaced free with no deducible. I had a similar problem with my original EVO that I had since launch day last month. The touchscreen would just start clicking in the middle of the screen all on it's down. I have the insurance, so they replaced it with no questions asked. Your situation is sort of like a laptop, they only come with a certain warranty, and then if it breaks after that it's on you to fix it unless you have extra insurance or an extended warranty regardless of why it malfunctioned. I'm not a big fan of extra insurance either, but on a phone it is really worth it. Also, I am pretty sure ALL phone companies have the same sort of policy when it comes to fixing phones, so I doubt going to a different carrier would help you any. If your phone breaks without insurance through any provider after 30 days its coming out of your wallet. I would say, you might as well get the insurance and pay the $35 to get it fixed. That sounds like a good deal to me, because last night I broke the glass on my second evo, and with insurance the deductible to replace the phone is $100... so $35 sounds like a deal to me. If you don't want to do that, the only other option I see is going on eBay and buying a new screen/digitizer for $49 and putting it in yourself.
wmblalock said:
I would say your best bet is calling *2 several times and trying to get a person who will help. Usually if you bounce around enough you may get lucky. Although, I have noticed that over the last 6 months they have really tightened down and become less willing to make exceptions. But these situations is what the insurance is for. If your phone was defective in the first 30 days, Sprint would repair it or replace it for free regardless of insurance, after that it's on the customer if you don't have insurance, regardless of the issue. If you had insurance right now you could get it replaced free with no deducible. I had a similar problem with my original EVO that I had since launch day last month. The touchscreen would just start clicking in the middle of the screen all on it's down. I have the insurance, so they replaced it with no questions asked. Your situation is sort of like a laptop, they only come with a certain warranty, and then if it breaks after that it's on you to fix it unless you have extra insurance or an extended warranty regardless of why it malfunctioned. I'm not a big fan of extra insurance either, but on a phone it is really worth it. Also, I am pretty sure ALL phone companies have the same sort of policy when it comes to fixing phones, so I doubt going to a different carrier would help you any. If your phone breaks without insurance through any provider after 30 days its coming out of your wallet. I would say, you might as well get the insurance and pay the $35 to get it fixed. That sounds like a good deal to me, because last night I broke the glass on my second evo, and with insurance the deductible to replace the phone is $100... so $35 sounds like a deal to me. If you don't want to do that, the only other option I see is going on eBay and buying a new screen/digitizer for $49 and putting it in yourself.
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Under the new Sprint policy revealed here on XDA, isn't a non-TEP screen replacement, or anything else, $35 per job?
Update:
I went to a Sprint repair store (can't go to the original one because I moved across the country). They took the phone to the back room and came out five minutes later. The guy said "the tech said to get that touch screen test app off your phone because it isn't a good representation of what's wrong" ... I said "okay, well that section of the screen is clearly not accepting touch input" and he said to call a 1800 number to do a factory reset (?!) so I left and called that number and it was disconnected. haha.
I called *2, went through a bunch of menus, and it told me to call some 1800 number from a different phone. I got some guy who walked me through a factory reset which of course did not work. He said he would connect me to tech support, who I thought I was already talking to. Told her the problem and that the reset didn't work. She said it was a hardware problem and I said yes, and said I know it isn't her fault but that I didn't think it was fair for me to pay for a defective screen. She said she was making some notes in my account and was going to transfer me to an escalation manager. That person listened to my complaint again which I tried to word in a polite way. I didn't threaten to cancel my account but was ready to say something. I told her I would like to have a replacement phone since this one seems to have issues. She asked if it had been replaced before, I said no. She asked for my mailing address and email and put me on hold for about five to ten minutes. During that time, I got an email outlining my exchange order.
The exchange order notes that I could have to pay $75 to $125 for the replacement as well as some other fees, but she never mentioned anything about me paying at all so I'm prepared to call up and complain again if they try to charge me. I mean, I realize that's a policy but they never mentioned fees on the phone. I mean, i might as well have paid the $35 if I didn't mind fees.
Another thing to note is that when the guy at the store came out of the back room he had the battery cover off my phone and said the sensor showed it had gotten wet. I have never gotten it wet, and he said it was my fault if I kept it in my pocket. I will call and complain again if they charge me for returning a wet phone, because its not my fault if its such a poor design that minor sweat or pocket humidity can make it malfunction! I don't mean to nitpick but come on HTC...
one thing i HATE about calling any tech company getting shifted around to this person then to this person etc etc
wrb123 said:
i have had an evo since the day it came out, and about a month and a half ago i dropped it on the ground. the screen shattered, and i didn't have insurance. at the time the sprint guy said it wasn't a big deal, because the cost for repair was about the same either way. i paid about $130 and it was fixed half an hour later.
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Did you ask them what kind of warranty they provided with the repair?
No, I didn't (and still don't) think it mattered. If I break something, like I did, I expect to pay for it or have insurance cover it. Since I didn't have insurance, I was okay with paying. While I don't expect a repair to last forever, I think it is reasonable to expect the phone be repaired to like-new condition or with a new screen. Then, if I use the phone normally, with or without insurance, I expect the phone to function normally for at least the length of the contract.
Expectations and reality are two different things. Why don't you call the store and ask them how long they warranty their repairs and go from there.
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I don't know what this guy is talking about! First with how much this phone cost why wouldn't you have insurance on it! It only equals 85 bucks for the year way less then the price of a new or used phone even with the 100 you have to pay to get a replacement your still making out good! I jumped in the pool with my phone and even though it still worked I got a replacement for a 100 no hassles! And my screen went hay wire on the replacement and when they couldn't repair it I got another one for free! I dropped my phone and damage the front facing camera took it to the Sprint store and got it fixed for free! So stop being cheap and get insurance
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I am already getting a replacement phone for free, without insurance, if you read the entire thread.
As far as "being cheap" and "just getting insurance" you are citing two incidents where you caused damage to your phone. I agree that you or I should be expected to have insurance to cover damage to our phones that we cause. I am talking about a screen defect (I didn't drop my phone a second time and crack the screen a second time - the screen stopped accepting touch input in a huge area). people should expect more from electronics manufacturers and the phone companies that essentially work with them by accepting and promoting new phones. Electronics used to last, even when they had moving parts. Now we have a generation of people who are fine with devices that frequently go bad and having insurance to cover it. It seems to me Sprint and HTC are the cheap ones, pumping out thousands of the next "iphone killer" with poor batteries, screens, usb ports, etc.
The "issue" you are having with Sprint is that they no longer cover in warranty repairs at no cost. The phone comes with a 1yr warranty thru HTC. If you would like free in warranty repairs call HTC. Good luck with that one by the way. Normally you are responsible for shipping the device to the manufacture and you would be obviously without your phone for the duration of the repair. The manufacture usually inspects the phone much more closely as well. When I worked at another carrier we used to receive photos of corrosion internally of equipment that they determined was not repairable. Even though the external indicators showed no such damage.
If you have TEP $7/month you would receive replacement equipment for in warranty repairs if it can not be repaired by an in store technician. TEP covers all manufacture warranty and non-warranty items in house. If it is board level damage, water damage, lost stolen, or broken beyond repair it will be replaced by asurion for the $100 deductible.
Any warrantied item without insurance will cost $35 for sprint provided repairs. Exception being software updates. If the phone is out of warranty all repairs, software updates, etc will cost $35.
The incident when my phone went on the fritz and was doing the same screen things yours was I got a replacement free of charge!
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My "issue" is also that sprint was providing in warranty repairs for one year when I bought this phone. Now they're trying to change that and then saying "oh just get insurance because its a good idea and would cover this." No. I'm getting a free replacement which is what I deserve. There is another thread that explains this change in policy.
bnick007 said:
The "issue" you are having with Sprint is that they no longer cover in warranty repairs at no cost. The phone comes with a 1yr warranty thru HTC. If you would like free in warranty repairs call HTC. Good luck with that one by the way. Normally you are responsible for shipping the device to the manufacture and you would be obviously without your phone for the duration of the repair. The manufacture usually inspects the phone much more closely as well. When I worked at another carrier we used to receive photos of corrosion internally of equipment that they determined was not repairable. Even though the external indicators showed no such damage.
If you have TEP $7/month you would receive replacement equipment for in warranty repairs if it can not be repaired by an in store technician. TEP covers all manufacture warranty and non-warranty items in house. If it is board level damage, water damage, lost stolen, or broken beyond repair it will be replaced by asurion for the $100 deductible.
Any warrantied item without insurance will cost $35 for sprint provided repairs. Exception being software updates. If the phone is out of warranty all repairs, software updates, etc will cost $35.
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That's a good explanation of what changed. It actually used to be like this way back in the day wth Nextel before the merger - you could get a warranty replacement for free, or you could pay $35 for the convenience of walking into the store and picking it up the same day. I'm not sure when it changed to free warranty repairs but you have to pay more for out of warranty repairs (first it was $35 or $55, depending on what's wrong, then later $99 for dumbphones and $119 for smartphones), but now it's essentially back to how it was to begin with.
Overall, It's probably a better value, and you're probably still better off without insurance. Think about it this way - suppose you keep a phone for 2 years, and it breaks once a year - once under warranty and once out of warranty. With the new plan, that's a total cost of $70 ($35 + $35). With the old plan, the first repair would be covered and the second wouldn't. so that'd be $119. Now obviously, that's a hypothetical, you probably don't need to get it repaired that often. but personally, I find that I generally don't need any repairs until I've owned it for a year or so anyway. So it's better for my purposes, although others might disagree.
Regarding TEP - in the long run you're not saving money unless your phone is lost or stolen, and even then you're out $100 for the deductible. Suppose you're phone is stolen once in the same hypothetical 2 yr period (since after 2 yrs you could get a discounted upgrade): You'll save $449.99 on a new phone at MSRP, but you will have paid $268 in premiums and the deductible. If your phone isn't stolen / water damaged / completely destroyed, you're out $168. I don't know about you, but in the last 11 yrs that I've owned cell phones, I've never had that happen - I've needed repairs, but have never been in a situation when I'd need to place an insurance claim. And the $35 you'll save on a repair with tep is only 5 months' premium - surely nobody needs a repair every 5 months!
The bottom line is that all insurance is a losing proposition in the long run - if it weren't likely that you'd pay more in premiums than you get in claims, insurance companies wouldn't make any money. Personally, i only insure those things that I absolutely can't afford to replace out of pocket - my car, house, health life, etc.
Anyhow, sorry to go on like that, but it's just a topic that's been bouncing around in my head recently.
(and a bit of fair disclosure, I'm a Sprint Nextel employee, but what I write here is purely my personal opinion)
Raheem387 said:
The incident when my phone went on the fritz and was doing the same screen things yours was I got a replacement free of charge!
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Good deal
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Good luck, I have to wonder though if the fight, frustration and possible disappointment is really worth it.
I smashed my screen a couple of week ago. Dropped a heavy lamp onto it and the sharp top end went into the edge of the screen and shattered a large proportion of it (I'm not blaming the screen cos that would have broken any screen). Luckily bought cover for it and returned it for repairs, due back this week.
But here's the interesting part of the story. I was searching ebay for accessories and came across the following:
http://cgi.ebay.co.uk/ASUS-TF101-16...=UK_iPad_Tablets_eReaders&hash=item1c1b55c6e9
THATS MY TRANSFORMER!!!!
So rung comet and they told me it is repaired and will be ready to pick up this week.
How do I know its mine? I took a picture of it before returning and the cracks across the screen are identical.
I can only assume comet are replacing it, even though they are claiming they repaired it.
In thier terms and conditions, if a product is replaced by a new one then the remainder of the warranty then becomes void (only covered for repairs). But they haven't said anything about it. Guess thats good for me, new transformer and keep warranty.
Honestly, this sounds very worrying and maybe this is a suing job. Surely a company isn't allowed to sell your property. What if you had sensitive data on it for example? If you can prove it's yours as you say you can, it looks like an open and shut case to me.
If I were you I'd ask for a proper explanation from them and show them exactly what you are showing us.
Warranty? Warrant doesn't cover dropping crap on it. Insurance would, but not warranty.
Lamp impact damage isn't a manufacturing defect. How the heck did you get the retailer to repair/replace it? Did you buy a replacement or service plan with it?
Thats a good point. I was just excited about getting my transformer back.
But very true that i could have had sensitive information on it but thankfully factory reset it before giving it back (just in case something like this happened i guess).
Will take a picture in when I go to pick "my" transformer up and see what they got to say for themselves
my correction, it was a service plan i bought (insurance) I bought with it, about £109 for a year that covers accidental damage. And so glad I did
Bonus, I have the serial number of my Asus. Now this will be an interesting conversation when I go pick up my Asus and try to match up the the serial no.
I'm assuming you are in the UK. Not sure how things work there, but most insurance policies here say they can replace the device and it still takes away the warranty period. As long as they wipe the device, they can do whatever they want with it. Same thing as a return. ymmv, but i wouldnt expect any sort of compensation from a company that is holding up their end of the bargain (taking a broken tablet from you and giving you a non-broken tablet.)
I'm more annoyed about the fact that if they were going to replace it why have they kept me away from my precious Asus for 3 weeks, they have (or someone) has had time to put it on ebay even.
Otherwise not to fussed with a replacement and I think your right that they prob have kept their end of the bargain. Will scrutinise the terms and conditions later.
You'll probably find what's happened is Comet have taken your tablet, the underwriter of the service plan has agreed to replace for a new device, the store then retains the device (insurance write-off) and a staff member asks to buy it for, lets say £50 for this argument which is then a 100% profit for the store due to it being writen-off. This is similar to how PC World worked when I was there during college/uni years and why you see clearance stock with bits missing/damage to them at reduced prices. Oh and staff get silly discounts off damaged products as they generally couldn't sell some stuff, we had people getting laptops for £50 or cheaper on the odd occassion.
However remember this could just be a coincidence lol
Hi, didn't asus already had an accident happen warranty for this device? (seen this on a retailer website, it is for the netbook but it was put in bold: Accidents Happen
You have extra protection when they happen to your ASUS notebook purchased in the US or Canada. ASUS will fix it or replace it for you at no charge during the first year after purchase in the event of damage from accidental spills, drops, electrical surges, or fire.
Warranty covering accidental drops, spills, power surges, and fire damage
Target 3 business day turnaround time for repair / replacement; not including receiving and shipping time
One-way shipping (from ASUS to the user) at no additional cost
24/7 toll-free phone support
One incident covered per notebook
So not sure about it but usually asus have a pretty good warranty...
**EDIT: OOps, just seen it is only for us and canada... so uk may be different...
i hope they havent actually sold off your tablet, thats a joke, tell them you want to be compensated for the trouble this has caused, you could have had sensitive data on the machine. And you know they are selling your one online. Maybe the person with the ebay account is a dodgy comet employee.
im gonna follow and see what happens, i wouldnt be happy waiting when there are about 4 different honeycomb tablets to pick from now, and they have kept you without your one. the xoom was meant to be the first, but i didnt get one, as this was out first, xoom got delayed and to be honest, why have you had to wait at all.
I am dissappointed that I had to wait so long just to get a replacement, and hurts a little (i know its sad) to see my original transformer on ebay cos it was mine and i loved it.
But to be honest they have kept within their contract, which says if they can't fix it they will replace it. And repairs/replacements will take approx 3 weeks.
Nonetheless i will mention it when i go pick up my transformer on thursday and make a point of why I had to wait when they new they were going replace it atleast a week ago.
And just checked and it has been sold for £180