It fell out of my hands face flat onto a concrete floor - I tried to catch it mid fall and ending up flicking it further away, around 4-5ft drop with quite a bit of force in the end.
NO DAMAGE at all!!
This phone is not as fragile as people are making out on xda.
Just thought I would let people know as all I see on here is 'it smashed/cracked by itself' 'i didn't drop it far etc etc
Perhaps I am just lucky, either way front and back glass are still perfectly fine.
This might help people who are still on the fence to buy it or not.
Sent from my D5803 using XDA Free mobile app
Yeah I've had my phone fall a few times onto wooden floors, once into the crevices of my car seat, tossed on my bed etc; phone is still mint. No case or screen protector.
Sent from my D5803
pricey2009 said:
It fell out of my hands face flat onto a concrete floor - I tried to catch it mid fall and ending up flicking it further away, around 4-5ft drop with quite a bit of force in the end.
NO DAMAGE at all!!
........
This might help people who are still on the fence to buy it or not.
Click to expand...
Click to collapse
Well maybe you should change the title lol. Now people will think this is yet another thread about a Z3C that has fallen to pieces.
I've dropped mine after 1h from taking out of the box... from the microwave to to counter and to tiles floor, i lost few years of my life, but the phone was absolutely immaculate, not wearing any protection at all
Robin>Hood said:
Well maybe you should change the title lol. Now people will think this is yet another thread about a Z3C that has fallen to pieces.
Click to expand...
Click to collapse
Don't you think that makes it more likely to be read though? Lol
Sent from my D5803 using XDA Free mobile app
You could change the title to something like "Post about your drops with no damage!"
every drop is different.
if you are lucky it survives a 2m drop.
if you are unlucky it cracks from 50cm
pricey2009 said:
It fell out of my hands face flat onto a concrete floor - I tried to catch it mid fall and ending up flicking it further away, around 4-5ft drop with quite a bit of force in the end.
NO DAMAGE at all!!
This phone is not as fragile as people are making out on xda.
Just thought I would let people know as all I see on here is 'it smashed/cracked by itself' 'i didn't drop it far etc etc
Perhaps I am just lucky, either way front and back glass are still perfectly fine.
This might help people who are still on the fence to buy it or not.
Sent from my D5803 using XDA Free mobile app
Click to expand...
Click to collapse
@pricey2009
Hey Pricey
Tbh I think you're massively lucky... but please add your experience to the survey, so that it's as representative as possible.
http://forum.xda-developers.com/z3-compact/general/sony-xperia-z3-z3-compact-glass-survey-t2900149
Regards,
Gary
gazzawazza said:
@pricey2009
Hey Pricey
Tbh I think you're massively lucky... but please add your experience to the survey, so that it's as representative as possible.
http://forum.xda-developers.com/z3-compact/general/sony-xperia-z3-z3-compact-glass-survey-t2900149
Regards,
Gary
Click to expand...
Click to collapse
All done
Sent from my D5803 using XDA Free mobile app
Sounds like a defective unit to me - ask Sony to replace for one that cracks properly :good:
To the OP.. What week is your phone was manufactured?
Sent from my C2104 using XDA Premium 4 mobile app
Sparksys said:
To the OP.. What week is your phone was manufactured?
Sent from my C2104 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
W39
Sent from my D5803 using XDA Free mobile app
you must be lucky - I dropped mine 2 days after getting it and it landed on a corner of a glass scale and entire back screen was in bits.... I still have a chipmark on the bezel at the back (tiny but still) but luckily I managed to get the back glass replaced by my insurance. What I'm worried about now is how it affects the water resistance but hopefully they would have done a decent job and put the back screen in properly...
Dropped mine today after a week of use. Was in my shirt pocket and fell on the concrete floor as I was bending down. There was no case on it. Only screen protectors. I was really nervous to check for any damage after reading through the plethora of negative reviews regarding cracks. To my surprise the phone did not suffer from any damage whatsoever. Was quite relieved. My case (Ringke fusion) is still on the way. Hope it arrives soon.
I placed my order from Sony's USA site this past Friday. I had the option to also purchase the 2 year warranty from Sony for an extra $79.99. I am very, very careful with my devices, so I normally don't purchase the extra protection. But this will be my first all glass phone, so I'm wondering if I should shell out the extra $80.
Weird thing is that Sony's website states that I have up until 365 days after my purchase to get the 2 yr warranty. So, does that mean I can wait until my phone breaks to get the warranty? How exactly does this work?
Issemann said:
I placed my order from Sony's USA site this past Friday. I had the option to also purchase the 2 year warranty from Sony for an extra $79.99. I am very, very careful with my devices, so I normally don't purchase the extra protection. But this will be my first all glass phone, so I'm wondering if I should shell out the extra $80.
Weird thing is that Sony's website states that I have up until 365 days after my purchase to get the 2 yr warranty. So, does that mean I can wait until my phone breaks to get the warranty? How exactly does this work?
Click to expand...
Click to collapse
sorry that no-one replied Issemann.
Personally, the 2 year 'cover' sounds ok. It does significantly increase the cost of the phone though, surely?
Just make sure you've read what the warranty covers. If this is literally just an extended period (but otherwise standard) warranty, you're not covered for stuff like accidental damage / self-inflicted stuff.
I thought I'm careful with products but accidents can happen. Also, the phone is made of glass (predominantly i.e. both front and back are glass) and it's slippy in a way that I've not encountered with other phones (not that I've had many). You really must get a case for it.
Regarding your comment about phone breaking and then getting warranty. Technically, if the incident occurred and you weren't covered by the warranty, then you're not covered (I'd have thought - it's like taking out insurance after an accident occurred). But who's to know? Tbh, if you take out the warranty, then make a claim on it days / weeks later, it'll just look suspicious
You could just say you were blessed by foresight and took out the warranty at the right time
Everything I've said though is speculation, in that I've not looked at the cover you're talking about. However, I stand by that you need cover in place to be covered!
Anyway, this is an extract from the latest published Z3 compact warranty, language is UK (am taking this to imply it's the UK warranty ). The warranty listed here is two years, so either yours would be an extended cover or an extended period of warranty (I'd imagine). Finally, I say it's the z3 compact warranty, as this is the pdf produced when I browsed to the z3 compact and downloaded the warranty doc:
"Our warranty
Subject to the conditions of this Limited Warranty, Sony warrants this Product to be free
from defects in design, material and workmanship at the time of its original purchase by a
consumer. This Limited Warranty will last for a period of two (2) years as from the original
date of purchase of the Product for your mobile device, and for a period of one (1) year
following the original purchase date of the Product for all original accessories (such as the
battery, charger or handsfree kit) which may be delivered with your device.
What we will do
If, during the warranty period, this Product fails to operate under normal use and service, due
to defects in design, materials or workmanship, Sony authorised distributors or service
partners, in the country/region* where you purchased the Product, will, at their option, either
repair, replace or refund the purchase price of the Product in accordance with the terms and
conditions stipulated herein.
Sony and its service partners reserve the right to charge a handling fee if a returned Product
is found not to be under warranty according to the conditions below.
Please note that some of your personal settings, downloads and other information may be
lost when your Sony Product is repaired or replaced. At present, Sony may be prevented by
applicable law, other regulation or technical restrictions from making a backup copy of
certain downloads. Sony does not take any responsibility for any lost information of any kind
and will not reimburse you for any such loss. You should always make backup copies of all
the information stored on your Sony Product such as downloads, calendar and contacts
before handing in your Sony Product for repair or replacement."
"This warranty does not cover any failure of the Product that is due to:
• Normal wear and tear.
• Use in environments where relevant IP rating limitations, if applicable, are exceeded
(including liquid damage or the detection of liquid inside the device resulting from such
use).
• Misuse or failure to use in accordance with the Sony instructions for use and
maintenance of the Product.
Nor does this warranty cover any failure of the Product due to accident, software or
hardware modification or adjustment, or acts of God."
Source: http://www-support-downloads.sonymobile.com/common/warranty_phones_GB_24_2.pdf
Basically, under the standard warranty, you have to prove that there is a defect to avoid having to pay a repair bill.
Regards,
Gary
gazzawazza said:
sorry that no-one replied Issemann.
Personally, the 2 year 'cover' sounds ok. It does significantly increase the cost of the phone though, surely?
Just make sure you've read what the warranty covers. If this is literally just an extended period (but otherwise standard) warranty, you're not covered for stuff like accidental damage / self-inflicted stuff.
I thought I'm careful with products but accidents can happen. Also, the phone is made of glass (predominantly i.e. both front and back are glass) and it's slippy in a way that I've not encountered with other phones (not that I've had many). You really must get a case for it.
Regarding your comment about phone breaking and then getting warranty. Technically, if the incident occurred and you weren't covered by the warranty, then you're not covered (I'd have thought - it's like taking out insurance after an accident occurred). But who's to know? Tbh, if you take out the warranty, then make a claim on it days / weeks later, it'll just look suspicious
You could just say you were blessed by foresight and took out the warranty at the right time
Everything I've said though is speculation, in that I've not looked at the cover you're talking about. However, I stand by that you need cover in place to be covered!
Anyway, this is an extract from the latest published Z3 compact warranty, language is UK (am taking this to imply it's the UK warranty ). The warranty listed here is two years, so either yours would be an extended cover or an extended period of warranty (I'd imagine). Finally, I say it's the z3 compact warranty, as this is the pdf produced when I browsed to the z3 compact and downloaded the warranty doc:
"Our warranty
Subject to the conditions of this Limited Warranty, Sony warrants this Product to be free
from defects in design, material and workmanship at the time of its original purchase by a
consumer. This Limited Warranty will last for a period of two (2) years as from the original
date of purchase of the Product for your mobile device, and for a period of one (1) year
following the original purchase date of the Product for all original accessories (such as the
battery, charger or handsfree kit) which may be delivered with your device.
What we will do
If, during the warranty period, this Product fails to operate under normal use and service, due
to defects in design, materials or workmanship, Sony authorised distributors or service
partners, in the country/region* where you purchased the Product, will, at their option, either
repair, replace or refund the purchase price of the Product in accordance with the terms and
conditions stipulated herein.
Sony and its service partners reserve the right to charge a handling fee if a returned Product
is found not to be under warranty according to the conditions below.
Please note that some of your personal settings, downloads and other information may be
lost when your Sony Product is repaired or replaced. At present, Sony may be prevented by
applicable law, other regulation or technical restrictions from making a backup copy of
certain downloads. Sony does not take any responsibility for any lost information of any kind
and will not reimburse you for any such loss. You should always make backup copies of all
the information stored on your Sony Product such as downloads, calendar and contacts
before handing in your Sony Product for repair or replacement."
"This warranty does not cover any failure of the Product that is due to:
• Normal wear and tear.
• Use in environments where relevant IP rating limitations, if applicable, are exceeded
(including liquid damage or the detection of liquid inside the device resulting from such
use).
• Misuse or failure to use in accordance with the Sony instructions for use and
maintenance of the Product.
Nor does this warranty cover any failure of the Product due to accident, software or
hardware modification or adjustment, or acts of God."
Source: http://www-support-downloads.sonymobile.com/common/warranty_phones_GB_24_2.pdf
Basically, under the standard warranty, you have to prove that there is a defect to avoid having to pay a repair bill.
Regards,
Gary
Click to expand...
Click to collapse
what you are referring to is the original manufacturer warranty...Sony provides an additional warranty option for $80. It is for 2 years and covers accidents in addition to defects (still covered under original warranty). It does not cover theft/loss. From what i read, they will repair it or replace the device 1 time during that period. If you send it for repairs the coverage continues, if they decide to replace it, the warranty becomes void. A good bargain for $80, breaks down to $3.33 a month with no deductible. Better than carrier insurance.
jdiddy_ub said:
what you are referring to is the original manufacturer warranty...Sony provides an additional warranty option for $80. It is for 2 years and covers accidents in addition to defects. It does not cover theft/loss. From what i read, they will repair/replace the device 1 time during that period. Once you use it, it becomes void. Still a good bargain for $80, breaks down to $3.33 a month with no deductible. Better than carrier insurance. The only "catch" is the theft/loss and only 1 claim allowed.
Click to expand...
Click to collapse
Hi @jdiddy_ub
I know I was referring to the standard / original warranty - I wanted to be certain that what @Issemann was talking about was different / additional / beneficial
Very good point that $3.33 a month is good, although it being a single shot isn't so good.
I'm investigating whether I can get a similar deal over in the UK. Unfortunately I didn't buy directly from Sony, so might not have this extension, if available at all, available to me.
I bought via my carrier - O2 - on an upgrade. They offer insurance but you have to take it within 28 days of purchase (and I'm outside that now).
There are price bands for the insurance. I don' t know which the z3 compact falls in but I will bet it won't be the cheapest one
However, you get accidental damage and accidental theft cover. You can also get accidental damage cover only.
I've skimmed the T&Cs and cover is upto £300. Am assuming this is per claim. Couldn't find any cap on numbers of claims you can make.
Assuming you have similar insurance packages via your carriers, it might be effectively not much more expensive to get insurance and have the 'more than one use' option?
Alternatively, take out the accidental damage warranty and look at 3rd party insurance, if that warranty gets 'used'.
Just be careful about insurance T&Cs (I know you read them but others might not be so vigilant). I've just, out of curiosity, checked out a UK insurer called gadget cover. Their monthly cover for the z3 compact is basically £7 p/m. You can pay annually too. Interesting 'penalties' though.
Excess will be £50 or £75 for z3 compact (damage / theft or loss, respectively), with an additional £25 on top, if claiming within first 3 months of cover.
Additionally, if you pay monthly, you have to pay the balance of the 12 month premium before any claim can be made (effectively increases the 'excess' hugely, if you make an early claim).
So you could effectively have to pay out £177 for a lost phone, including your initial payment, assuming the insurer honours the claim, if you claimed in the first month. Ouch.
I guess cheaper than buying a new phone though.
I do appreciate I've been rather UK-centric, but I just wanted to flag this kind of detail of UK users and to warn non-UK users of possible pitfalls with insurance (assuming mobile device insurers have similar policies - I'm fairly confident they would, particularly regarding mobile phone cover).
Regards,
Gary
gazzawazza said:
Hi @jdiddy_ub
I know I was referring to the standard / original warranty - I wanted to be certain that what @Issemann was talking about was different / additional / beneficial
Very good point that $3.33 a month is good, although it being a single shot isn't so good.
I'm investigating whether I can get a similar deal over in the UK. Unfortunately I didn't buy directly from Sony, so might not have this extension, if available at all, available to me.
I bought via my carrier - O2 - on an upgrade. They offer insurance but you have to take it within 28 days of purchase (and I'm outside that now).
There are price bands for the insurance. I don' t know which the z3 compact falls in but I will bet it won't be the cheapest one
However, you get accidental damage and accidental theft cover. You can also get accidental damage cover only.
I've skimmed the T&Cs and cover is upto £300. Am assuming this is per claim. Couldn't find any cap on numbers of claims you can make.
Assuming you have similar insurance packages via your carriers, it might be effectively not much more expensive to get insurance and have the 'more than one use' option?
Alternatively, take out the accidental damage warranty and look at 3rd party insurance, if that warranty gets 'used'.
Just be careful about insurance T&Cs (I know you read them but others might not be so vigilant). I've just, out of curiosity, checked out a UK insurer called gadget cover. Their monthly cover for the z3 compact is basically £7 p/m. You can pay annually too. Interesting 'penalties' though.
Excess will be £50 or £75 for z3 compact (damage / theft or loss, respectively), with an additional £25 on top, if claiming within first 3 months of cover.
Additionally, if you pay monthly, you have to pay the balance of the 12 month premium before any claim can be made (effectively increases the 'excess' hugely, if you make an early claim).
So you could effectively have to pay out £177 for a lost phone, including your initial payment, assuming the insurer honours the claim, if you claimed in the first month. Ouch.
I guess cheaper than buying a new phone though.
I do appreciate I've been rather UK-centric, but I just wanted to flag this kind of detail of UK users and to warn non-UK users of possible pitfalls with insurance (assuming mobile device insurers have similar policies - I'm fairly confident they would, particularly regarding mobile phone cover).
Regards,
Gary
Click to expand...
Click to collapse
I edited my original post after re-reading the terms. The "one-shot" only applies to replacement. You can get the device repaired and continue to have coverage until the 2 years expires. I have been comparing the Sony $80 warranty vs. 3rd party companies and i still think that Sony comes out on top. The major difference is theft/loss coverage. If you are someone that has the tendency to lose things or have lost your phone in the past, then the Sony coverage won't cover you.
If we are talking about accident coverage, Sony comes out way on top if you talk about pricing. Take a 3rd party insurer for lets say $5/mo and add a $75 deductible to it...on month #3 you would be paying $90 and if you dropped it on say month #20 it comes out to $175..more than double Sony's price.
Also, Sony is a major brand whereas 3rd party insurance (based on google reviews-i've never had it) sounds like a 50-50 crap shoot, 1. to find a reputable company 2. turnaround times, and what they cover/don't cover...some reviews state they had to provide like 10 different proofs of purchase and the company tries to find a loophole out of it.
In my opinion, if you're lucky enough to be able to purchase the Sony warranty, that is the best deal.
jdiddy_ub said:
I edited my original post after re-reading the terms. The "one-shot" only applies to replacement. You can get the device repaired and continue to have coverage until the 2 years expires. I have been comparing the Sony $80 warranty vs. 3rd party companies and i still think that Sony comes out on top. The major difference is theft/loss coverage. If you are someone that has the tendency to lose things or have lost your phone in the past, then the Sony coverage won't cover you.
If we are talking about accident coverage, Sony comes out way on top if you talk about pricing. Take a 3rd party insurer for lets say $5/mo and add a $75 deductible to it...on month #3 you would be paying $90 and if you dropped it on say month #20 it comes out to $175..more than double Sony's price.
Also, Sony is a major brand whereas 3rd party insurance (based on google reviews-i've never had it) sounds like a 50-50 crap shoot, 1. to find a reputable company 2. turnaround times, and what they cover/don't cover...some reviews state they had to provide like 10 different proofs of purchase and the company tries to find a loophole out of it.
In my opinion, if you're lucky enough to be able to purchase the Sony warranty, that is the best deal.
Click to expand...
Click to collapse
Yep... sounds like the best deal tbh.
I can't find any option regarding warranties on the Sony Mobile website
Have had a look in the Sony online store, tried accessories, etc, to no avail.
Suspect it must get offered after you've made a direct purchase?
Did have a quick browse via my carrier too but couldn't find anything pertinent.
Regards,
Gary
Related
I know this isn't the trading standards forum but I wondered what other people's experiences of warranties and phones under contract were.
My HD is 11 months old being under Orange contract, the screen has stopped responding (seems fairly common) - and is now stuck on the align screen mode after several resets. Contacted Orange, who are saying their warranty is six months and then I should move to HTC to chase it. (I can't remember or find any evidence of warranty being six months, though I know Orange want to sell you an extended insurance after six months.)
Anyway I contacted HTC who were pretty appalling to be honest and not what I expected; It took an age to enter my details and then they said it was out of warranty based on the S/N manufacture date - I had to remind them that it's the date of purchase not the manufacture date, so they ran with it pointing out there may be a charge as my phone is 'nearly' out of warranty. Excuse me, but there is no nearly if it's less than 12 months is it?
I started to cite the SOGA, and they backed down a bit saying they would have a look but could be a charge. They also asked me to go back to Orange. So the phone has been packed off.
Anyway, I'm still in neutral land at the moment and this could all turn out good. But it made me think that given the fobbing off nature of both companies, I wasn't clear where the responsibilities lie. I know if I did go down the SOGA route the owness would be on me to prove it wasn't damage etc. Don't fancy that, but I will and have done several times go to the small claims court if I have to.
Frustrating thing is, companies shouldn't be like this they rely on us to provide good word of mouth and return custom.
I've got a **** list of bad companies who I won't purchase from, I really hope HTC doesn't end up on this because I love their phones. Maybe they're paying Cavendish a bit too much?
Let me know your experiences, I've read a few but wasn't sure what the bottom line of warranty was - can't find any proper info.
Bully for you on getting them to examine the phone. Hopefully they will repair or replace it.
I read an article on the "disposability" of today's smartphones last week. The article broke down the costs of various plans and showed what the actual cost was of each. In essence, it showed that almost regardless of what plan you went with, smartphones are "bad buys" because they become almost as dated as a new car driving off the lot.
6.1, 6.5, 7.? all drive home the point that HTC's smartphones are coming off the conveyor belt like pancakes off the frying pan. HTC builds a number of different phones for the various telecoms. ROM upgrades may be available for a while but eventually the older model phones will be left behind.
My experience with warranties has changed because of what I found while on eBay a couple of months ago. I purchased a reburbished HDTV that had 30 days warranty. However, the seller had Square Trade Warranty linked to his auction. Because STW had a sale of their warranties going during the time I purchased my HDTV, I was able to get a two year warranty for the price of one year. I did a lot of web research on STW and they came up almost universally positive.
You have to purchase the warranty within the first 30 days of actual electronic purchase. Once under their warranty, their warranty kicks in after the manufacturer's warranty expires. You have the option of sending in your item or having it looked at locally. If found to be defective, they will pay up to the purchase price the cost of repairs for the length of the warranty.
Their warranty service appears to be less restrictive than most manufacturers' and electronic stores'. I like the option of being able to take my item in locally to have it looked (hopefully nothing ever goes wrong). You can google them to find their website. I know that if I ever paid $200 or more for a cellphone, I'd have a longer warranty than what the manufacturers offer.
In the past I have several total replacement warranties on laptops which saved my bacon. I've had two go bad and both were replaced when the electronics store found them to be defective. In one case, I had to ride the store as they tried to say that while the laptop "appeared to be defective" they could not duplicate. Because they had left the word "defective" on my answering machine, I was able to ram that home with their headquarters.
Good luck!
Federal & State actions filed against SE re: cracking/warranty issues (Please sticky)
Like so many of you, I had issues with my Xperia cracking; but I kept the device in a hard case so the cosmetics of the device never concerned me. I never had any intention of sending my Xperia in for warranty repair until I experienced the dreaded "ribbon cable" failure (http://forum.xda-developers.com/showthread.php?t=563448).
I called SE & was told to send the phone for warranty repair. One week after SE received my phone, I called them to find out the repair status & was told they would not honor the warranty due to the phone's "physical damage", even after I explained that the cracking had nothing to do with the ribbon cable failure & amply documented that the cracking was due to SE's design defect.
Fed up with repeated "escalations" & failures from SE to return my calls, I requested that they return my phone for outside repair. And rather than be mad at SE for failing to honor the warranty, I decided to get even with SE, by filing complaints with the US Federal Trade Commission and the Attorney General of the State of North Carolina (the location of SE's US headquarters.)
After speaking with both of these offices, they state that any subsequent complaints filed by other consumers are allowed to reference those I've already submitted, so I would encourage anyone else who feels ripped off by SE over these issues to follow the steps below & join me in taking action.
Text of my original complaints
1. I sent my X1a in for repair because longer respond after sliding out the keyboard; after doing some research, it appears there are other users experiencing the same issue and that it is related to a simple ribbon wire connecting the screen to the keyboard - http://forum.xda-developers.com/showthread.php?t=563448 The phone was in no way damaged to cause this malfunction.
2. But after calling to check on the status of the repair, I was told that my warranty would not cover the repair because the service department felt the cracks in the case of my Xperia indicated it had "been physically damaged." (Please note that on page 11 of the Xperia warranty, Sony Ericsson itself "warrants this Product to be free from defects in design, material and workmanship.") http://www.sonyericsson.com/cws/dow...80736/LegalAndWarranty_1223-9693_2_AE_12 .pdf
3. After doing further research, I determined that countless Xperia owners around the world have been reporting excessive fragility/cracking in the cases of silver Xperias. There are 141 pages of complaints here - http://forum.xda-developers.com/showthread.php?t=447211 ; and 24 pages of complaints here - http://www.xperiax1.net/forum/xperia-x1/1137-your-x1-cracked.html Here is a news article about the issue on the Engadget blog (http://mobile.engadget.com/2008/12/28/sony-ericssons-xperia-x1-developing-cracks), which Sony Ericsson even links on its official Xperia blog, http://xperiancers.com Please note that many of these owners have remarked at how difficult it has been to get Sony Ericsson to acknowledge its warranty obligations over this cracking.
4. It is difficult to understand how this issue could have escaped Sony Ericsson USA's attention, since Xperia owners have even posted about this on Sony Ericsson's official Xperia blog: here http://xperiancers.com/2009/02/24/n...h-open-gl-support/comment-page-1/#comment-835 & here http://xperiancers.com/2009/09/10/x1-upgrade-not-in-the-roadmap/comment-page-1/#comment-2040 And Sony Ericsson's head of marketing in Holland, Harold De Kort, admitted in an interview that there has been a problem with the Xperia cracking (translated from Dutch): http://translate.google.com/transla...fe=off&rlz=1B3GGGL_enUS319US320&sa=N&start=30
5. There appears to be a serious design defect with the device and Sony Ericsson is attempting to not only avoid its warranty obligations related to this defect, but to use this as a way to avoid its warranty obligations over unrelated issues.
Addresses & Websites needed to File complaints
SE Corporate Info -
Company Name/Address:
SONY ERICSSON MOBILE COMMUNICATIONS
7001 DEVELOPMENT DRIVE
P.O.BOX 13969
RESEARCH TRIANGLE PARK, N.C. 27709 USA
Phone: +1 919 472 70 00
http://www.ericsson.com/ericsson/worldwide/usa.shtml
US Federal Trade Commission - https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en#last
File your complaint as a computer hardware issue & make reference to my previous complaint, Reference # 24809284.
NC State Attorney General - http://www.ncdoj.gov/Consumer/2-2-12-File-a-Complaint.aspx
Click the "Submit Electronically" link under "General Consumer Complaints" & make reference to my previous complaint, ConsComplaintID # 4229.
Space Reserved
Space Reserved
Whats weird is I had exactly the same keyboard issue. My x1a also had case cracks. I filed for an RMA and they (SE US) had me a new x1a in less than ten days. This all happened in august. I've had A plus customer service..
Whats weird is I had exactly the same keyboard issue. My x1a also had case cracks. I filed for an RMA and they (SE US) had me a new x1a in less than ten days. This all happened in august. I've had A plus customer service. Also they are moving their north american headquarters from morrisville, nc to atlanta, ga.
emuneee said:
Whats weird is I had exactly the same keyboard issue. My x1a also had case cracks. I filed for an RMA and they (SE US) had me a new x1a in less than ten days. This all happened in august. I've had A plus customer service. Also they are moving their north american headquarters from morrisville, nc to atlanta, ga.
Click to expand...
Click to collapse
Happy you had a better outcome; obviously, I would only have taken this step if there were no other recourse.
And the AG of every state in which SE sells the Xperia has jurisdiction, but NC is easiest, since their corp HQ is there; making subpeonas easier. The future move to GA is not so material.
so what is going to be the outcome of all this?
comeradealexi said:
so what is going to be the outcome of all this?
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I'm not Nostradamus, but the process should work something like this:
1. From the FTC website: the FTC will add all complaints about the Xperia "it receives into Consumer Sentinel, a secure online database that is used by thousands of civil and criminal law enforcement authorities worldwide. The FTC does not resolve individual consumer complaints." So the FTC complaint will allow government agencies worldwide to review complaint data & initiate their own actions against SE; FTC complaints may be filed by non-US citizens, also.
2. The NC Attorney General will attempt to resolve individual consumer complaints; in the US, state attorneys general are usually the lead agencies on non-safety related consumer complaints. Either individually or collectively, they often negotiate settlements on behalf of consumers with companies accused of deceptive trade practices; NC AG complaints may be filed by individuals outside of North Carolina & the USA.
3. SE is in the midst of rolling out the X2 & X10, so negative publicity about this product line & SE's warranty practices could affect their bottom line. If we can get enough disgruntled consumers to complain, it should help to get coverage in the media & blogosphere and put additional pressure on SE to honor these warranty claims.
Bumped to get the bandwagon rolling.
All the best with your fight against SE.
When my X1 developed cracks in the case in exactly the same place as others have had cracks I phoned SE and asked them for some advice and they told me to send the phone in to their repair centre so they could assess the damage and then make a decision on what to do next.
It then took them several weeks and many phone calls from me before they finally sent me a letter saying that they decided it was cosmetic damage and that if I wanted it repaired it would cost me £40 which included the cost of returning the phone to me, if I didn’t want it repaired I would have to pay £10 to have it returned unrepaired or if I wanted they would environmentally dispose of my phone for me.. That’s a 3 month old X1 with nothing wrong with it other then the case cracks and which I actually paid the full sim free price of £500 as Orange were not supplying the phone at the time of launch.. As you can imagine I was quite upset with SE's findings but felt like I was over a barrel so I paid for the repair and got the phone back.
No matter how much I argued with them that this must be a manufacturing fault / substandard materials etc they wouldn’t listen. I also asked them how my phone had developed cracks in the exact same place as many other people who had posted images on line and they couldn’t respond at all they just kept saying that there engineer had decided (more likely was told to decide) that it was cosmetic damage and they stand by that decision.
Anyway all was well with the phone until just last month as the same cracks have now reappeared in exactly the same place as before! Obviously this must be cosmetic damage and misuse by me right, surely it cant be substandard materials or a design fault..
As you can image having paid £500 for the phone I have kept this phone in mint condition ever since I brought it keeping it in a hard plastic case and keeping it in my inside jacket pocket never in my trouser pockets where it might get crushed etc..
SE do not look after their customers at all.. I think I'll have to forget my brand loyalty on the next phone I purchase…
Trying to bump this up...great idea, I am working on it as well
i doubt this will work or change anything but i hope u prove me wrong
i dont have a crack in mine but ive been very carefull since word got out about cracking.
anyways, a bump to show support for those who have problems (who knows i may be in the same boat someday)
A bump to keep this front & center; thanks to everyone for their support!
Go get them tiger, we are just right beside of u man
its a shame i'm in the uk...
Just developed the exact same problem, with the ribbon cable, last week, and it being xmas time, I cannot get it repaired until past the new year.
This morning I discovered my x1a, also had a nasty crack that I had not noticed. Hope it all goes well, and I can hopefully get a replacement, it's really bumming me out.
At least they called you!
SonyXperia said:
All the best with your fight against SE.
When my X1 developed cracks in the case in exactly the same place as others have had cracks I phoned SE and asked them for some advice and they told me to send the phone in to their repair centre so they could assess the damage and then make a decision on what to do next.
It then took them several weeks and many phone calls from me before they finally sent me a letter saying that they decided it was cosmetic damage and that if I wanted it repaired it would cost me £40 which included the cost of returning the phone to me, if I didn’t want it repaired I would have to pay £10 to have it returned unrepaired or if I wanted they would environmentally dispose of my phone for me.. That’s a 3 month old X1 with nothing wrong with it other then the case cracks and which I actually paid the full sim free price of £500 as Orange were not supplying the phone at the time of launch.. As you can imagine I was quite upset with SE's findings but felt like I was over a barrel so I paid for the repair and got the phone back.
No matter how much I argued with them that this must be a manufacturing fault / substandard materials etc they wouldn’t listen. I also asked them how my phone had developed cracks in the exact same place as many other people who had posted images on line and they couldn’t respond at all they just kept saying that there engineer had decided (more likely was told to decide) that it was cosmetic damage and they stand by that decision.
Anyway all was well with the phone until just last month as the same cracks have now reappeared in exactly the same place as before! Obviously this must be cosmetic damage and misuse by me right, surely it cant be substandard materials or a design fault..
As you can image having paid £500 for the phone I have kept this phone in mint condition ever since I brought it keeping it in a hard plastic case and keeping it in my inside jacket pocket never in my trouser pockets where it might get crushed etc..
SE do not look after their customers at all.. I think I'll have to forget my brand loyalty on the next phone I purchase…
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Hi,
well, same here in Austria. I had a headphone jack problem (broken, see other forums). At least you got a phone call! I got my phone returned after 4 weeks and had to pay 40 € for the service (aprox. 50$) for nothing. Also here, there was a crack in the case which SE used as an excuse not to do anything with my phone arguing that I (or somebody) already tried to open it thereby causing the crack. So no warranty valid they said instead of calling me and asking whether to repair it for another 10-20 €.
Arguing with SE about it? Forget it. I found a replacement part on the internet for 5 €. Imagine that?! Changing it yourself is not that easy but can be done although this REALLY voids all warranty (well, what can I loose since I can not use my phone without the headphone anyway?).
Guess I will be looking for an Iphone, Nokia or similar next year.
im getting a black one, hope it doesn't have this problem
im loyal to SE, but i think.... have too look for an alternative if SE doesn't look seriously into this problem.
Edit-D'oh. I failed searching. I somehow missed the 3 existing posts about square trade warranties for the nexus one. *sigh* I blame sleep dep and the 15 hour shift at work I just finished. Well, hey, it's more confirmation that square trade covers it, even if it apparently is MUCH cheaper to go with your existing home insurance company.
So, I'm almost certainly getting a nexus one in a month. However, I was very worried about possibly not having a warranty for it, due to the 'warranty void if phone unlocked' thing. I know some people have gotten HTC to fix manufacturing defects, but it worried me. I buy warranties for most of my portable electronics from Square Trade, so I emailed them to ask if their warranty covers unlocked Nexus Ones, and it does! I priced the warranty on their website, and it's $115 for a 2 year warranty that also covers accidental damage (tho with a $50 deductible for accident claims). And, if they can't fix any problems within 5 days, they refund you the purchase price of the phone! You've got 90 days from date of purchase to get a warranty from square trade.
So, for those of us who want to root our nexus ones, but want to still be covered by a warranty, this seems like an awesome option! I've included the text of the email exchange with Square Trade below!
Hel
Edit-If you've got another insurance policy/warranty for your nexus one, post the details here! What it cost, what it covers, how they handle claims, whatever info you've got!
Hello *****,
Thank you for contacting SquareTrade.
We offer coverage for unlocked cell phones, regardless of condition (New, Used, or Refurbished).
This offer of coverage is specific to software unlocked phones. We do not offer coverage for hardware unlocked cell phones (that is, any phone where the hardware has been modified by an unauthorized 3rd party to unlock the phone).
Hope that answers your question! You can also reply to this email or call 1-877-WARRANTY (1-877-927-7268) US & Canada only, 24/7.
Thank you,
JP
SquareTrade Care Specialist
re: Ticket [**********]
Your comment:
If I were to purchase a square trade warranty for a nexus one phone, and unlocked the nexus one, which voids the manufacturer warranty (except sometimes the manufacturer will still honor the warranty for hardware defects, according to online forums), would the square trade warranty still cover any hardware defects or physical accidental damage to the phone? Thanks!
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well, thats way more expensive than my 0 deductible, $60 policy from state farm for two years....
Red MacGregor said:
well, thats way more expensive than my 0 deductible, $60 policy from state farm for two years....
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ooo, that's inexpensive! I like inexpensive! What's the state farm policy cover? Accidental Damage? Normal wear? battery? Can anyone get one, or do you have to already be a state farm policy holder? Do they give a full price refund, or just replace/repair?
i was already with state farm for other stuff so i'm not sure about that... any major insurance agency will have a similar policy, so if you're with farmers, geico, progressive, whatever for your homeowners/car/renters/whatever policy, I'd call them first for the multiline discount.
they just cut you a check for whatever you make the insurance for... i made mine for $600 to cover the phone & MicroSD card. if something, ANYTHING, including flashing a bad radio and bricking it happens, you call 'em, they send you a check. even if you used the phone to shim the jack when changing a tire, it's covered.
Interesting! I have "progressive" renter's insurance, tho it's actually from a company called homesite. I know we pay an extra $12 a year for computer coverage. I'll have to call them and find out if we've got cell phone coverage, and if not, how much it'd be. Thanks for the info!
I smashed my screen a couple of week ago. Dropped a heavy lamp onto it and the sharp top end went into the edge of the screen and shattered a large proportion of it (I'm not blaming the screen cos that would have broken any screen). Luckily bought cover for it and returned it for repairs, due back this week.
But here's the interesting part of the story. I was searching ebay for accessories and came across the following:
http://cgi.ebay.co.uk/ASUS-TF101-16...=UK_iPad_Tablets_eReaders&hash=item1c1b55c6e9
THATS MY TRANSFORMER!!!!
So rung comet and they told me it is repaired and will be ready to pick up this week.
How do I know its mine? I took a picture of it before returning and the cracks across the screen are identical.
I can only assume comet are replacing it, even though they are claiming they repaired it.
In thier terms and conditions, if a product is replaced by a new one then the remainder of the warranty then becomes void (only covered for repairs). But they haven't said anything about it. Guess thats good for me, new transformer and keep warranty.
Honestly, this sounds very worrying and maybe this is a suing job. Surely a company isn't allowed to sell your property. What if you had sensitive data on it for example? If you can prove it's yours as you say you can, it looks like an open and shut case to me.
If I were you I'd ask for a proper explanation from them and show them exactly what you are showing us.
Warranty? Warrant doesn't cover dropping crap on it. Insurance would, but not warranty.
Lamp impact damage isn't a manufacturing defect. How the heck did you get the retailer to repair/replace it? Did you buy a replacement or service plan with it?
Thats a good point. I was just excited about getting my transformer back.
But very true that i could have had sensitive information on it but thankfully factory reset it before giving it back (just in case something like this happened i guess).
Will take a picture in when I go to pick "my" transformer up and see what they got to say for themselves
my correction, it was a service plan i bought (insurance) I bought with it, about £109 for a year that covers accidental damage. And so glad I did
Bonus, I have the serial number of my Asus. Now this will be an interesting conversation when I go pick up my Asus and try to match up the the serial no.
I'm assuming you are in the UK. Not sure how things work there, but most insurance policies here say they can replace the device and it still takes away the warranty period. As long as they wipe the device, they can do whatever they want with it. Same thing as a return. ymmv, but i wouldnt expect any sort of compensation from a company that is holding up their end of the bargain (taking a broken tablet from you and giving you a non-broken tablet.)
I'm more annoyed about the fact that if they were going to replace it why have they kept me away from my precious Asus for 3 weeks, they have (or someone) has had time to put it on ebay even.
Otherwise not to fussed with a replacement and I think your right that they prob have kept their end of the bargain. Will scrutinise the terms and conditions later.
You'll probably find what's happened is Comet have taken your tablet, the underwriter of the service plan has agreed to replace for a new device, the store then retains the device (insurance write-off) and a staff member asks to buy it for, lets say £50 for this argument which is then a 100% profit for the store due to it being writen-off. This is similar to how PC World worked when I was there during college/uni years and why you see clearance stock with bits missing/damage to them at reduced prices. Oh and staff get silly discounts off damaged products as they generally couldn't sell some stuff, we had people getting laptops for £50 or cheaper on the odd occassion.
However remember this could just be a coincidence lol
Hi, didn't asus already had an accident happen warranty for this device? (seen this on a retailer website, it is for the netbook but it was put in bold: Accidents Happen
You have extra protection when they happen to your ASUS notebook purchased in the US or Canada. ASUS will fix it or replace it for you at no charge during the first year after purchase in the event of damage from accidental spills, drops, electrical surges, or fire.
Warranty covering accidental drops, spills, power surges, and fire damage
Target 3 business day turnaround time for repair / replacement; not including receiving and shipping time
One-way shipping (from ASUS to the user) at no additional cost
24/7 toll-free phone support
One incident covered per notebook
So not sure about it but usually asus have a pretty good warranty...
**EDIT: OOps, just seen it is only for us and canada... so uk may be different...
i hope they havent actually sold off your tablet, thats a joke, tell them you want to be compensated for the trouble this has caused, you could have had sensitive data on the machine. And you know they are selling your one online. Maybe the person with the ebay account is a dodgy comet employee.
im gonna follow and see what happens, i wouldnt be happy waiting when there are about 4 different honeycomb tablets to pick from now, and they have kept you without your one. the xoom was meant to be the first, but i didnt get one, as this was out first, xoom got delayed and to be honest, why have you had to wait at all.
I am dissappointed that I had to wait so long just to get a replacement, and hurts a little (i know its sad) to see my original transformer on ebay cos it was mine and i loved it.
But to be honest they have kept within their contract, which says if they can't fix it they will replace it. And repairs/replacements will take approx 3 weeks.
Nonetheless i will mention it when i go pick up my transformer on thursday and make a point of why I had to wait when they new they were going replace it atleast a week ago.
And just checked and it has been sold for £180
So I have a hardware issue, the back camera stopped working. If I push that area very tightly, the camera will work (so i'm assuming some loose connection)
So I contact Sony and they've referred me to a company called "Fonebiz" that have been contracted out to do their repairs. First of all, there is only 1 location in Australia and it must be mailed and the turn around time is "around 2 weeks"
Took 1 week for the phone to arrive in their office (their RMA system) a further 4 days until I get an email saying "Software has been modified - Proceed with quote ($445)" payment must be made for them to continue or $45 for reject and send it back (I have picked this)
I call in the customer service, "Yes? how may I help?"
I know I have unlocked bootloader, but this is the software side, how are they not able to repair the camera without doing all this - I understand if that's their process, then it's fine - I'm just here to tell all the people if they are deciding to get the Z5 compact, don't.
What are your views on this?
I'm no longer a z5 compact user - looking at s7edge!
Not in the slightest bit surprised. In the past I was declined warranty on a Z1c due to a screen protector!
That phone needed a protector due to the infamous "shatter shield" Sony used at the time, which was soft as butter and picked up scratches when you looked at it the wrong way.
As a word of warning, Samsung have too been known to decline warranty on the grounds of software modifications so something to consider. Personally I would look at the upcoming Nexus devices, as any mods on those can be reverted without trace in the event that the device needs to be warranty repaired.
Myself and probably the majority of users here bought this phone with no warranty at all so it isn't that big of a concern. I've never owned a device that I haven't swapped housings, screens,buttons, speakers, motors, batteries out of so a warranty claim seems a bit lazy to me when the cost of parts is cheaper than shipping let alone time without the device.