Wondering if anyone is having the same problem I am with the OnePlus 6T or has suggestions to fix it. When I try to play videos I downloaded through Amazon Prime for offline viewing, the sound only comes through in extremely short stutters or not at all. If I stream it works as expected. Already reinstalled Prime Video, tried all the download quality options, and no change. Downloaded and streaming video from Netflix works fine. Guessing codec issues or sound settings but haven't found a solution thus far.
Anyone else run into this?
Did you root O6t ?
I saw on one of the post that, there's some issue with Amazon & netflix videos after root.
Grizliez said:
Wondering if anyone is having the same problem I am with the OnePlus 6T or has suggestions to fix it. When I try to play videos I downloaded through Amazon Prime for offline viewing, the sound only comes through in extremely short stutters or not at all. If I stream it works as expected. Already reinstalled Prime Video, tried all the download quality options, and no change. Downloaded and streaming video from Netflix works fine. Guessing codec issues or sound settings but haven't found a solution thus far.
Anyone else run into this?
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Are you on the T-Mobile version? The latest OS update pushed out a few days ago broke Play Store certification for many people. That can cause issues with apps that use DRM, like Netflix and I guess maybe Amazon Prime Video. If this is the case, clearing data/storage on the Play Store fixes it. Source.
ETA: Just noticed the timestamp on the OP, doh. Oh well, leaving my post up in case anyone else having this problem more recently comes here looking for answers.
Related
got my Nexus Player tonight and, while there are definitely things that need improvement, overall it's pretty good.. I was watching netflix with no issue for about 3 hours, then went to get some dinner.. Came back and it was having issues connecting.. error NW-4-8. signed out and back in and it was able to connect, but now, any time that I start to stream something on netflix, it crashes the entire unit.. my tv starts flashing "No Signal" and i have to unplug/replug it.. This happening to anyone else? I haven't tried reseting it to defaults yet, and will try that if it's not fixed tomorrow, but wanted to see if anyone else was having the same issues..
Haven't seen that myself but try clearing cache/data for netflix before resetting the whole box.
Sent from my Nexus 5
ill give that a try.. from the apps menu, right? i dont think i've seen any way to do that from within netflix.
melophat said:
ill give that a try.. from the apps menu, right? i dont think i've seen any way to do that from within netflix.
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Settings (bottom left icon, looks like a gear)-> Apps, find netflix, clear data.
You'll need to resign in, ect. I had to do this the other night on one of my ADT-1's because I had a similar error, and it wouldn't connect to netflix.
ok, so after doing this, it worked for awhile.. now i can't play anything on netflix at all.. just gives a blank screen when i select something to watch.. the netflix app is crap on the player, unfortunatly.. hulu/plex/ted... all others are working with no issues, but netflix is extremely inconsistant.. such a disappointment for an app that should have been ready at launch.
melophat said:
ok, so after doing this, it worked for awhile.. now i can't play anything on netflix at all.. just gives a blank screen when i select something to watch.. the netflix app is crap on the player, unfortunatly.. hulu/plex/ted... all others are working with no issues, but netflix is extremely inconsistant.. such a disappointment for an app that should have been ready at launch.
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Maybe it's the software , Netflix works fine for me but plex I can't make it through a movie with out it crashing...
toe451 said:
Maybe it's the software , Netflix works fine for me but plex I can't make it through a movie with out it crashing...
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Same! Netflix works great here.
Both Plex and Netflix have plenty of bugs on Android TV. I'm speaking from my experience on the ADT-1. Neither company has been actively fixing bugs. .. Plex has their forums, but the devs just ignore you.. and update **** no one cares about, like sync, or previews.
Luxferro said:
Both Plex and Netflix have plenty of bugs on Android TV. I'm speaking from my experience on the ADT-1. Neither company has been actively fixing bugs. .. Plex has their forums, but the devs just ignore you.. and update **** no one cares about, like sync, or previews.
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I dont mind a bug or two here and there, plex at least works, just like hulu and all the other basic apps from large streaming companies.. But netflix just freaking crashes the unit.. Its fully unusable with no rhyme or reason why. I've uninstalled, signed in and out, tried both 5ghz and normal networks, reset and started over even and its just not working.. And without root, i cant even install logcat to track down the issue in a more logical manner. Whata even more frustrating is that i seem to be alone wih the issue.. The only thing ive noticed is that when netflix tries to load a video, it'll count 1-6%, jump to 63%, then to 99%, then goes to a black screen. Then my screen flashes no signal. If i hit the home button a few times, itll come back to the home screen, but nothing changes... Anyone elae with ideas, pkease feel free to chime in. Im fairly comfortable with adb abd faatboot if that helps..
melophat said:
ok, so after doing this, it worked for awhile.. now i can't play anything on netflix at all.. just gives a blank screen when i select something to watch.. the netflix app is crap on the player, unfortunatly.. hulu/plex/ted... all others are working with no issues, but netflix is extremely inconsistant.. such a disappointment for an app that should have been ready at launch.
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I have this problem as well, trying to watch anything on Netflix turns the video signal off to the TV, pressing back takes me back and turns the display back on. I'm using an older viewsonic TV so I tried moving the player to a newer Samsung tv and it works fine. So I'm just going to go ahead and point my finger at those DRM demons and blame them based solely on conjecture and sit and wait hoping for a patch or fix. (Netflix plays on the viewsonic fine with Roku and Chromecast, just not the nexus player.)
I'm having this same issue. Is there any resolution yet? The TV will flicker about an HDMI-CEC failure when this occurs, so I'm curious if there's a connection there.
Nope -- no connection. I disabled HDMI-CEC on the television, and Netflix still pretends to load the video and then displays a black screen. Tried clearing the Netflix cache and data, but this does nothing to solve the problem. Netflix worked fine for two days, and now this.
Had the same thing happen with the movie play store movie I rented. . Video would go black and only hear the audio. . I can unplug the hdmi from the tv and plug it back in and it will work for awhile. .. called Google they tried to blame it on the movie app.. and of course while on the phone it works fine. . Call google everyone. .
so, got root tonight and was able to grab a logcat.. looks like it's the HDCP authentication thats breaking, like we all thought.. here's the link to the log info, in case anyone smarter than me wants to take a look and maybe find something helpful (google docs link)::
https://docs.google.com/document/d/1BuWYZpvugrdXuY_xUJQPOxGI8mZ0gAjsvPQGtfaeYNM/pub
melophat said:
so, got root tonight and was able to grab a logcat.. looks like it's the HDCP authentication thats breaking, like we all thought.. here's the link to the log info, in case anyone smarter than me wants to take a look and maybe find something helpful (google docs link)::
https://docs.google.com/document/d/1BuWYZpvugrdXuY_xUJQPOxGI8mZ0gAjsvPQGtfaeYNM/pub
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FWIW, I went ahead and swapped out HDMI cables and the new one, so far, is working great with Netflix & Nexus Player.
strange
PearcePowers said:
FWIW, I went ahead and swapped out HDMI cables and the new one, so far, is working great with Netflix & Nexus Player.
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i tried that, no dice.. also, none of the other video apps (hulu, play movies) are having any issues at all..
melophat said:
i tried that, no dice.. also, none of the other video apps (hulu, play movies) are having any issues at all..
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Yeah -- it doesn't make any sense to me either. I didn't have issues with any of the other apps when I was having the problem with Netflix going black. Fortunately, I haven't had the Netflix problem since changing the HDMI cable several days ago <knock wood>.
Per my post at http://forum.xda-developers.com/nexus-player/general/netflix-buffering-issues-t2961438, reinstalling NetFlix addressed NetFlix failing to work at all.
since I started this post, I wanted to post an update.. I never was able to get netflix to work in my setup.. I have my tv, hooked into a monoprice HDMI switch, then into the NP.. no other apps were having any issues at all except for the netflix app.. because netflix is 99% of what I would do on the player right now (seeing as there's very little development for it currently), I've returned my NP. I may grab another one at a later date, if development picks up, but right now, that's a device killing issue for me. hopefully nobody else runs into this issue.
Recently I have been getting micro stuttering issues with my Shield while using Netflix. Is anyone else experiencing this problem? I saw some threads regarding this on the official Nvidia forums, but I could not find a fix that would work for me
If you are on stock software, I had issues with video stutter due to refresh rate's not properly changing. It also could be the infamous 1.4 update causing issues. Not sure if there much you can do, but there are updates in the works to marshmallow and that should fix a lot of problems.
So, I'm not insane.
YES. watching netflix on my shield tv with 1.4 update.. I can't stand the stuttering. It doesn't bother my wife, but it's driving me crazy. micro stuttering is the best way to describe it. Just barely noticeable. The video jumps about 1 frame every 20 seconds and the audio pops about every ten. Hope the next update fixes it!!
You could always try reverting to the 1.3 update as less people are having issues with it. I had that issue with kedi until I switched to the Full Android 1.8 ROM, but others seemed to not have the same issue.
Solved... for now.
Easiest, and laziest way (was suggested in NVidia forums) for me was to go to my google play store find the Netflix app and uninstall it, I also hit the settings and turned off Auto updates. That left me with the base Netflix app that came with the device from the factory. No more stuttering or audio popping. I have a basic setup, HDMI to TV 720p. TV speaker output for my sound. Works great for me. Nvidia claims to be working on a fix in the next OTA firmware update.
Hope this helps someone!
Bought this phone brand new back in December, only one issue with the phone. Whenever I play YouTube videos the sound is always staticy. I tried through the app and the website on chrome, same thing. I even installed viper4android thinking that might fix it but its still there, maybe even worse. It happens to all videos through app or chrome, doesn't matter. Anyone else experiencing this? I've tried factory resetting, a different ROM etc... When I play videos through Netflix, hulu, amazon video, etc its fine. Even gallery videos are fine. Thanks for any help.
Sorry to hear that but I haven't: might want to do an exchange. Fwiw, I replaced mine 4x due to pink screen issue so quality issues not uncommon.
Sent from my Nexus 6P using Tapatalk
When doing an exchange do they give you a brand new device or a refurbished? That's the only issue my phone has and would hate to return it for something that was previously used that might have another issue. Also does it matter if my phone is rooted if they'll take it back?
I am having about 250ms audio lag on watching any media, be it speakers or headphones, youtube or home server streaming.
I've tried turning on GPU rendering in developer settings, I've looked for alternate audio codecs, wiping the cache and I've tried turning off google now voice listening.
Does anybody else have this problem?
I tried mine and no problems for now but check what kind if players you have installed or software it might be from there ,hard reset .
I noticed this on youtube especially
Let me know if you fixed the problem and how please!
Probably going to need an OTA for that.
Audio lag
I experience the same problem when playing any and all video files. I recorded a video yesterday and that had lag on it too, even when played on a different device. I've emailed ZTE and the address to do it if you feel so inclined is [email protected]
What an annoying problem for an otherwise excellent phone! There are a few other examples of it too so it's not an isolated incident.
A factory reset didn't solve the problem either.
Update: Bluetooth audio is fine...
Same issue here. Sound is delayed about 1/4 of second.
its clearly a software problem since i dont think the USA users have the problem.
DasHHat said:
I am having about 250ms audio lag on watching any media, be it speakers or headphones, youtube or home server streaming.
I've tried turning on GPU rendering in developer settings, I've looked for alternate audio codecs, wiping the cache and I've tried turning off google now voice listening.
Does anybody else have this problem?
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Just curious have you tried a factory reset? Did it fix it?
If this is on YouTube. This is a YouTube only problem. Many people from different phones are reporting this issue.
OmniversalSoundstage said:
If this is on YouTube. This is a YouTube only problem. Many people from different phones are reporting this issue.
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Happens with other apps as well as reported by others and tested, basically any app with videos using hardware decoder. its definitely not a youtube problem.
rikin93 said:
Happens with other apps as well as reported by others and tested, basically any app with videos using hardware decoder. its definitely not a youtube problem.
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So is it a defect?
USA user here, not audio lag for me (that I've noticed) and I've watched a couple movies and several YouTube videos. I just checked it before posting to make sure, and mine is fine.
tele_jas said:
USA user here, not audio lag for me (that I've noticed) and I've watched a couple movies and several YouTube videos. I just checked it before posting to make sure, and mine is fine.
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Do you have a video decoder issue? Like not able to pick 1080p60fps?
OmniversalSoundstage said:
Do you have a video decoder issue? Like not able to pick 1080p60fps?
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Guess I'm not sure where to find those settings?
I just switch from 480p to 1080p in YouTube with no issues? I also watched a video I recorded on my Samsung Galaxy S7 in 4k with no issues using VLC player. I couldn't find where to change to 60fps though?
I was able to record a video in 1080p @ 60fps too
tele_jas said:
Guess I'm not sure where to find those settings?
I just switch from 480p to 1080p in YouTube with no issues? I also watched a video I recorded on my Samsung Galaxy S7 in 4k with no issues using VLC player. I couldn't find where to change to 60fps though?
I was able to record a video in 1080p @ 60fps too
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Looks like this is a YouTube encoder issue. I may have to submit a ticket to the YouTube Devs.
OmniversalSoundstage said:
Looks like this is a YouTube encoder issue. I may have to submit a ticket to the YouTube Devs.
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It's noticeable on other apps too... Either way wouldn't hurt. I honestly think it's a OS issue since USA have a different version of the OS and they seem okay. ZTE just need to rollout an update fix I think, I've sent them an email about it lets see if they reply. Also the ZTE USA community mod knows about the problem and is trying to get a UK community started!
Bit noticeable on Netflix as well not too sure about this one
I downloaded a movie viewed it on MXPlayer using their hardware decoder and got the sync issue. Switched it to software and wala all was fine! Honestly don't think we need to send phone back or anything they can easily roll out a fix for it
OmniversalSoundstage said:
If this is on YouTube. This is a YouTube only problem. Many people from different phones are reporting this issue.
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OP:
DasHHat said:
I am having about 250ms audio lag on watching any media, be it speakers or headphones, youtube or home server streaming.
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rikin93 said:
I downloaded a movie viewed it on MXPlayer using their hardware decoder and got the sync issue. Switched it to software and wala all was fine! Honestly don't think we need to send phone back or anything they can easily roll out a fix for it
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Confirmed this. Really hope they roll out a fix. Just this and Android pay and it's perfect!
For the past couple of days now, whenever I try to play a video, I hear the audio fine, but don't see any video, just a black screen. At first I thought it was trouble with my YouTube app since that's basically where I only watch videos and read on several forums that the issue was caused by having the official twitter app (which is weird since I don't have twitter). I also tried restarting my phone, uninstalling/reinstalling youtube, installing older versions of youtube, all of which never worked.
So I decided to swallow my pride and just download a fake youtube alternative. To my surprise, the videos still show a black screen and only play audio. This had me thinking, so I tried to play a video in my camera roll I downloaded... Same problem, however, if I play a video I recorded myself on the phone it works... The even weirer part is though, that if I play a video through youtube via the Chrome browser it works (despite it looking like 140p and horrible audio) but it works! I've also tried smart cleaning, deleting cache and data but to no avail.
Is there a problem with my phones flash player, or whatever extension it uses? I know Chrome uses its own built in player which could explain why it sorks in Chrome but not anywhere else.
This all seemed to happen randomly, I didnt do anything. Games and other media including music still seem to work fine. Has anyone else experienced this problem?
Also I am rooted on 12A and have been for the past 6 months.
I'm also having the same issue with my vs995 running on rooted 12A