Stuttering issues with Netflix - Shield Android TV Q&A, Help & Troubleshooting

Recently I have been getting micro stuttering issues with my Shield while using Netflix. Is anyone else experiencing this problem? I saw some threads regarding this on the official Nvidia forums, but I could not find a fix that would work for me

If you are on stock software, I had issues with video stutter due to refresh rate's not properly changing. It also could be the infamous 1.4 update causing issues. Not sure if there much you can do, but there are updates in the works to marshmallow and that should fix a lot of problems.

So, I'm not insane.
YES. watching netflix on my shield tv with 1.4 update.. I can't stand the stuttering. It doesn't bother my wife, but it's driving me crazy. micro stuttering is the best way to describe it. Just barely noticeable. The video jumps about 1 frame every 20 seconds and the audio pops about every ten. Hope the next update fixes it!!

You could always try reverting to the 1.3 update as less people are having issues with it. I had that issue with kedi until I switched to the Full Android 1.8 ROM, but others seemed to not have the same issue.

Solved... for now.
Easiest, and laziest way (was suggested in NVidia forums) for me was to go to my google play store find the Netflix app and uninstall it, I also hit the settings and turned off Auto updates. That left me with the base Netflix app that came with the device from the factory. No more stuttering or audio popping. I have a basic setup, HDMI to TV 720p. TV speaker output for my sound. Works great for me. Nvidia claims to be working on a fix in the next OTA firmware update.
Hope this helps someone!

Related

[Q] Audio Sync Issues

hi im new here (and to the whole android thing)
my kindle fire has some serious audio syncing issues (i.e. in ALL games sound effects are played to late) and i dont seem the only one as google told me.
so i decided to try the CM7 to see if that fixes my issues, it does not.
is that a problem i have to live with? can i do something about it? what causes it?
thanks in advance for your help!
I have that issue too. I can't even normally play in rythm-game Osu! cuz audio sync is not correct
on all firmwares.
as i cant post in the other thread, will i have audio with latest cm9 rom? like JackpotClavin110112.zip
edit: well i do, but not in game
no.. Audio and Video not supported now.
garnetcrow said:
hi im new here (and to the whole android thing)
my kindle fire has some serious audio syncing issues (i.e. in ALL games sound effects are played to late) and i dont seem the only one as google told me.
so i decided to try the CM7 to see if that fixes my issues, it does not.
is that a problem i have to live with? can i do something about it? what causes it?
thanks in advance for your help!
Click to expand...
Click to collapse
As the previous poster has stated, ICS in it's current form has audio issues. It would be helpful to know which ROMs are you having the issue on? (ie. Amazon stock rom, CM7, ICS). If you're having the issue on all of them, especially with the stock rom it may potentially be a local hardware issue unless everyone else on the stock rom is having the same problem....
issues are with stock rom and with any other 2.3.x based rom i have tried.
other seem to have this issue too (and even contacted) amazon which promised to fix this issue with the latest update but didnt.
i also found game developer posts stating this is an android 2.3.x issue.
promised to fix and didn't? amazon.....
Seems to be a rather odd situation. Your kindle fire with stock firmware is having audio issues while the majority of other kindle fire's do not..
I don't know what type of media is presenting the issue, but it if works perfectly in another Kindle fire with the same exact software, then I can only conclude it's a hardware issue specific your device (and some others). Might we worth a shot to have them replace the device..
i guess it happens to all kindles, maybe not all users have noticed
please take a look at this video, you can see the problem at the very beginning
(as im new i cant link to sites, its on youtube /watch?v=U6MaGr4FCN8)
it shows angry birds as first games, see when the bird is pulled back an when the sound effect for it plays. see when the bird is launched and when the sfx plays, see when the bird hits the target and when the sfx plays.
some with every other game i have tried. on every rom i have tried.
this cant be an hardware issue can it?
The only time I have audio sync issues on the stock rom is with Netflix.
I am using ics right now and have no sound sync issues when the sound works lol.
Also, hats off to jackpotclavin, hashcode, hewhohas and everyone else that is working on ics.
Btw this was typed on my fire with ics.

[Q] YouTube HD playback constantly buffering

I didn't want to make a thread for this specific issue but after searching I can't seem to find a definitive answer!
Does anyone else suffer from constant buffering with HD playback on the YouTube app and is this something that can be fixed??
Firstly I have a 60Mb/3Mb connection with a good strong wireless signal. We have numerous wireless devices around the house and none of them seem to be affected by this problem. I can have my Nexus 7 within 1 metre of my router and i'm lucky if I can get through 10 seconds of HD playback without it buffering, my laptop however will happily stream 1080p whilst i'm sitting in the garden!?
The Transformers movie on the play store has no problems at all, it plays smoothly no matter where I am in the house. It can even handle me skipping through sections and resumes playback almost instantly. I'm convinced the problem is with YouTube but don't really know how/if i can fix it. I have tried clearing the cache, reverting to a previous version and completely removing it and reinstalling yet the problems persist. SD playback is vastly better but it still has it's problems from time to time.
My device is completely stock running 4.1.2 (upgraded earlier today OTA). Apart from this issue I love the Nexus and don't really have any desires to root at present. I'm 31 with 2 children and my own business so I don't have the time to put into learning it all and keeping up with everything, 10 years ago things would have been very different!
Any help would be greatly appreciated as this was one of the main reasons I bought the tablet.
I have the same problem. It's very embarrassing when you try to show off the tablet to friends :-\
Sent from my Nexus 7 using Tapatalk 2
I also get this on most of my devices, seems like a YouTube problem.
Same here
Sent from my Nexus 7 using xda app-developers app
Just glad I'm not the only one. Thought it was my connection.:what:
Sent from my Inspire 4G using xda app-developers app
I also have experienced this problem. It only happens with the YouTube on the N7. It doesn't happen on my iPhone or my laptop. I wish there was some way to fix it.
Sent from my Paranoid Nexus 7
i have the same problem it really sucks
Look at post #267. A combination of SmoothROM and Bricked Kernel, both of which I've used in the past and are great, resolved the issue for one user.
http://forum.xda-developers.com/showthread.php?p=32738522
It's somewhat comforting knowing i'm not suffering with this alone. . . This can't be right though surely!?
Whilst trying to fix the issue last night I did manage to stream a full HD 10 min video with no buffering, something that hasn't happened for a while. Strangely it worked right after using the speedtest.net app to test my connection. I don't even know if it's possible for one app to affect the other but the same video had buffering issues minutes before I ran the test. It's probably just a well timed coincidence but I thought it was worth mentioning.
I guess now we have to hope that Google get their act together and fix the site/app. They certainly receive enough in ad revenue, which always play flawlessly
Just Some Atoms said:
It's somewhat comforting knowing i'm not suffering with this alone. . . This can't be right though surely!?
Whilst trying to fix the issue last night I did manage to stream a full HD 10 min video with no buffering, something that hasn't happened for a while. Strangely it worked right after using the speedtest.net app to test my connection. I don't even know if it's possible for one app to affect the other but the same video had buffering issues minutes before I ran the test. It's probably just a well timed coincidence but I thought it was worth mentioning.
I guess now we have to hope that Google get their act together and fix the site/app. They certainly receive enough in ad revenue, which always play flawlessly
Click to expand...
Click to collapse
I'm on stock 4.1.2 after a full reinstall, I can't recreate the issue. Out of curiosity can you go to settings > apps > all > youtube and clear the cache, does it help at all?
Turbotab said:
I'm on stock 4.1.2 after a full reinstall, I can't recreate the issue. Out of curiosity can you go to settings > apps > all > youtube and clear the cache, does it help at all?
Click to expand...
Click to collapse
It's no different after clearing the cache unfortunately, that's one of the first things I tried. I'm guessing the next step is a full reinstall too. I'll have to look into backup options without root, which i'm guessing is pretty limited?
First world problems eh? :laugh:
Same Problem. I noticed the only way to get the vids to move is to toggle between hd and regarding when it freezes up. Very annoying to say the least. I just use the browser now. No probs.
Sent from my Nexus 7 using Tapatalk 2
I thought that I have problem with my router. Guess not. BTW I found "solution" which works for me. As soon as video starts buffering, turn off the screen, then on, unlock and press play on video and enjoy your video without buffering.
Sent from my Nexus 7 using Tapatalk 2
Anyone figure out a fix for this?
Sent from my Nexus 7 using Tapatalk 2
no solution, but the same problem. Bugs the hell out of me. My workaround has been to switch to SD which of course is a bit crap. When I get within reach of a wifi connection I'll try clearing cache/uninstalling updates etc. Not keen on rooting and installing new Rom/kernel as a solution to be honest.
S.
simonr43 said:
no solution, but the same problem. Bugs the hell out of me. My workaround has been to switch to SD which of course is a bit crap. When I get within reach of a wifi connection I'll try clearing cache/uninstalling updates etc. Not keen on rooting and installing new Rom/kernel as a solution to be honest.
S.
Click to expand...
Click to collapse
Running 4.2 now makes no difference I'm afraid. Cleared cache and data, left updates. Still buffers uncontrollably. That said, the tip earlier tint he thread of turning off the screen, turning it back on and unlocking, then playing the video worked very well. It played HD video for 3 minutes straight with no buffering. Then a small/short buffer (acceptable) and now buffering again for the remained of the video @ 7 minutes. does this lend any information to lead to a root cause? Willing to work for a solution .
I wanted to update my situation seeing as I started this thread.
I recently moved home and changed internet provider and all of my issues with YouTube have gone away. I have gone from a 60Mb down / 3Mb up fibre optic service with Virgin Media (where I had nothing but issues). Now on a 4Mb down / .3Mb up ADSL service with Sky.
HD YouTube videos play flawlessly from everywhere I want to use my Nexus! It's not just YouTube though as pretty much everything that works from the internet is running a lot faster on my device now. I wish I could offer more of a solution but I can only say that I don't think it's a problem with the Nexus 7/YouTube app.
Yep. I found solution in some other thread. You gotta change modem or update firmware on it. I called my ISP requesting modem firmware update, they came and put new modem instead. Even better. Wish I knew about this solution before I bought new router. Oh well...at least now I have dual band so its not total waste of money.
same
So was the problem your modem, router or actual ISP? While my VDSL2 modem is capable of being a router, I have it setup in pass-through (bridge) mode to my DLINK DIR-655 router which handles everything. What exactly in the firmware is causing the slow-down just for youtube on the N7 (and not other computers)?

[Q] HDMI audio

I was having an ongoing issue with the audio stuttering from time to time with the NP. I read on another forum that the fix was to get the rma handled from asus. Before I shipped it back though, on a whim I plugged it into my monitor. And to my shock no stutter. So it seems to me that my TV has a hard time decoding the PCM. Has anyone had any similar issues? Has anyone had any luck getting a USB DAC to work with this thing? I have one that plug and plays with multiple tabs and phones(running 4.4 and 5) but it won't work on here. I did try the Unleashed kernel, but no dice. The next course would be to try the rom that is on this forum. The only problem with that (if it does what I need it to do) I'm capped at devices for Google All Access.
Google claims to have fixed this bug in Android 5.1. We just need a damn image or build of it for our device.
ke5pcv said:
Google claims to have fixed this bug in Android 5.1. We just need a damn image or build of it for our device.
Click to expand...
Click to collapse
That's something at least. I'll hold out for that.
Side note: Lollirock would stop playing audio when the usb dac was plugged in, but everything kind of just froze up forcing a reboot. So no dice
I've called ASUS and got no where. They said they've never heard of the issue and might investigate it. I didn't purchase it from the Play Store so I had to call ASUS. They aren't to bad when it comes to tech support.

[Q] Sound Lag

Hello,
I am getting a 1 second sound delay effecting menu and all apps after the device is left on over night, tried factory resetting and with and without sleep mode. Has anyone else experienced this issue or have a solution for me?
Thanks
I was going to say the same thing. I have random one second lag in YouTube (rarely), BSDroid (always), but not in Plex or Kodi. The problem is fixed by pausing in YouTube and jumping forward on BSDroid. It's a big pain as these issues don't affect the chrome cast I have on the same TV and network.
I don't have to wait, it's pretty much out of the box. I have tried stock 5.1.1, rooted 5.1.1, CM12 nightlies, and all AOSP roms available. I feel like it's an issue with the Google Cast app? I'll try 5.1 and see if the situation changes tomorrow.
I haven't even bothered rooting mine yet, as this issue goes right down into the system. Even moving around the menu their is a 1 second delay in the sound. Only goes away with a reboot.
I think I may have found my issue, it seems that when I put the TV into PC mode to fix the overscan I get this sound lag after the TV turns off and then back on again. still troubleshooting it though.
Waited a while to get some new nightlies out and still the same problem. Tried 3 different TVs, all casted audio is delayed and has to be reset. Guess i have a junker now

Amazon Prime Video issue

Wondering if anyone is having the same problem I am with the OnePlus 6T or has suggestions to fix it. When I try to play videos I downloaded through Amazon Prime for offline viewing, the sound only comes through in extremely short stutters or not at all. If I stream it works as expected. Already reinstalled Prime Video, tried all the download quality options, and no change. Downloaded and streaming video from Netflix works fine. Guessing codec issues or sound settings but haven't found a solution thus far.
Anyone else run into this?
Did you root O6t ?
I saw on one of the post that, there's some issue with Amazon & netflix videos after root.
Grizliez said:
Wondering if anyone is having the same problem I am with the OnePlus 6T or has suggestions to fix it. When I try to play videos I downloaded through Amazon Prime for offline viewing, the sound only comes through in extremely short stutters or not at all. If I stream it works as expected. Already reinstalled Prime Video, tried all the download quality options, and no change. Downloaded and streaming video from Netflix works fine. Guessing codec issues or sound settings but haven't found a solution thus far.
Anyone else run into this?
Click to expand...
Click to collapse
Are you on the T-Mobile version? The latest OS update pushed out a few days ago broke Play Store certification for many people. That can cause issues with apps that use DRM, like Netflix and I guess maybe Amazon Prime Video. If this is the case, clearing data/storage on the Play Store fixes it. Source.
ETA: Just noticed the timestamp on the OP, doh. Oh well, leaving my post up in case anyone else having this problem more recently comes here looking for answers.

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