[Q] HDMI audio - Nexus Player Q&A, Help & Troubleshooting

I was having an ongoing issue with the audio stuttering from time to time with the NP. I read on another forum that the fix was to get the rma handled from asus. Before I shipped it back though, on a whim I plugged it into my monitor. And to my shock no stutter. So it seems to me that my TV has a hard time decoding the PCM. Has anyone had any similar issues? Has anyone had any luck getting a USB DAC to work with this thing? I have one that plug and plays with multiple tabs and phones(running 4.4 and 5) but it won't work on here. I did try the Unleashed kernel, but no dice. The next course would be to try the rom that is on this forum. The only problem with that (if it does what I need it to do) I'm capped at devices for Google All Access.

Google claims to have fixed this bug in Android 5.1. We just need a damn image or build of it for our device.

ke5pcv said:
Google claims to have fixed this bug in Android 5.1. We just need a damn image or build of it for our device.
Click to expand...
Click to collapse
That's something at least. I'll hold out for that.
Side note: Lollirock would stop playing audio when the usb dac was plugged in, but everything kind of just froze up forcing a reboot. So no dice

I've called ASUS and got no where. They said they've never heard of the issue and might investigate it. I didn't purchase it from the Play Store so I had to call ASUS. They aren't to bad when it comes to tech support.

Related

[Q] Audio Sync Issues

hi im new here (and to the whole android thing)
my kindle fire has some serious audio syncing issues (i.e. in ALL games sound effects are played to late) and i dont seem the only one as google told me.
so i decided to try the CM7 to see if that fixes my issues, it does not.
is that a problem i have to live with? can i do something about it? what causes it?
thanks in advance for your help!
I have that issue too. I can't even normally play in rythm-game Osu! cuz audio sync is not correct
on all firmwares.
as i cant post in the other thread, will i have audio with latest cm9 rom? like JackpotClavin110112.zip
edit: well i do, but not in game
no.. Audio and Video not supported now.
garnetcrow said:
hi im new here (and to the whole android thing)
my kindle fire has some serious audio syncing issues (i.e. in ALL games sound effects are played to late) and i dont seem the only one as google told me.
so i decided to try the CM7 to see if that fixes my issues, it does not.
is that a problem i have to live with? can i do something about it? what causes it?
thanks in advance for your help!
Click to expand...
Click to collapse
As the previous poster has stated, ICS in it's current form has audio issues. It would be helpful to know which ROMs are you having the issue on? (ie. Amazon stock rom, CM7, ICS). If you're having the issue on all of them, especially with the stock rom it may potentially be a local hardware issue unless everyone else on the stock rom is having the same problem....
issues are with stock rom and with any other 2.3.x based rom i have tried.
other seem to have this issue too (and even contacted) amazon which promised to fix this issue with the latest update but didnt.
i also found game developer posts stating this is an android 2.3.x issue.
promised to fix and didn't? amazon.....
Seems to be a rather odd situation. Your kindle fire with stock firmware is having audio issues while the majority of other kindle fire's do not..
I don't know what type of media is presenting the issue, but it if works perfectly in another Kindle fire with the same exact software, then I can only conclude it's a hardware issue specific your device (and some others). Might we worth a shot to have them replace the device..
i guess it happens to all kindles, maybe not all users have noticed
please take a look at this video, you can see the problem at the very beginning
(as im new i cant link to sites, its on youtube /watch?v=U6MaGr4FCN8)
it shows angry birds as first games, see when the bird is pulled back an when the sound effect for it plays. see when the bird is launched and when the sfx plays, see when the bird hits the target and when the sfx plays.
some with every other game i have tried. on every rom i have tried.
this cant be an hardware issue can it?
The only time I have audio sync issues on the stock rom is with Netflix.
I am using ics right now and have no sound sync issues when the sound works lol.
Also, hats off to jackpotclavin, hashcode, hewhohas and everyone else that is working on ics.
Btw this was typed on my fire with ics.

Netflix crashing the whole unit

got my Nexus Player tonight and, while there are definitely things that need improvement, overall it's pretty good.. I was watching netflix with no issue for about 3 hours, then went to get some dinner.. Came back and it was having issues connecting.. error NW-4-8. signed out and back in and it was able to connect, but now, any time that I start to stream something on netflix, it crashes the entire unit.. my tv starts flashing "No Signal" and i have to unplug/replug it.. This happening to anyone else? I haven't tried reseting it to defaults yet, and will try that if it's not fixed tomorrow, but wanted to see if anyone else was having the same issues..
Haven't seen that myself but try clearing cache/data for netflix before resetting the whole box.
Sent from my Nexus 5
ill give that a try.. from the apps menu, right? i dont think i've seen any way to do that from within netflix.
melophat said:
ill give that a try.. from the apps menu, right? i dont think i've seen any way to do that from within netflix.
Click to expand...
Click to collapse
Settings (bottom left icon, looks like a gear)-> Apps, find netflix, clear data.
You'll need to resign in, ect. I had to do this the other night on one of my ADT-1's because I had a similar error, and it wouldn't connect to netflix.
ok, so after doing this, it worked for awhile.. now i can't play anything on netflix at all.. just gives a blank screen when i select something to watch.. the netflix app is crap on the player, unfortunatly.. hulu/plex/ted... all others are working with no issues, but netflix is extremely inconsistant.. such a disappointment for an app that should have been ready at launch.
melophat said:
ok, so after doing this, it worked for awhile.. now i can't play anything on netflix at all.. just gives a blank screen when i select something to watch.. the netflix app is crap on the player, unfortunatly.. hulu/plex/ted... all others are working with no issues, but netflix is extremely inconsistant.. such a disappointment for an app that should have been ready at launch.
Click to expand...
Click to collapse
Maybe it's the software , Netflix works fine for me but plex I can't make it through a movie with out it crashing...
toe451 said:
Maybe it's the software , Netflix works fine for me but plex I can't make it through a movie with out it crashing...
Click to expand...
Click to collapse
Same! Netflix works great here.
Both Plex and Netflix have plenty of bugs on Android TV. I'm speaking from my experience on the ADT-1. Neither company has been actively fixing bugs. .. Plex has their forums, but the devs just ignore you.. and update **** no one cares about, like sync, or previews.
Luxferro said:
Both Plex and Netflix have plenty of bugs on Android TV. I'm speaking from my experience on the ADT-1. Neither company has been actively fixing bugs. .. Plex has their forums, but the devs just ignore you.. and update **** no one cares about, like sync, or previews.
Click to expand...
Click to collapse
I dont mind a bug or two here and there, plex at least works, just like hulu and all the other basic apps from large streaming companies.. But netflix just freaking crashes the unit.. Its fully unusable with no rhyme or reason why. I've uninstalled, signed in and out, tried both 5ghz and normal networks, reset and started over even and its just not working.. And without root, i cant even install logcat to track down the issue in a more logical manner. Whata even more frustrating is that i seem to be alone wih the issue.. The only thing ive noticed is that when netflix tries to load a video, it'll count 1-6%, jump to 63%, then to 99%, then goes to a black screen. Then my screen flashes no signal. If i hit the home button a few times, itll come back to the home screen, but nothing changes... Anyone elae with ideas, pkease feel free to chime in. Im fairly comfortable with adb abd faatboot if that helps..
melophat said:
ok, so after doing this, it worked for awhile.. now i can't play anything on netflix at all.. just gives a blank screen when i select something to watch.. the netflix app is crap on the player, unfortunatly.. hulu/plex/ted... all others are working with no issues, but netflix is extremely inconsistant.. such a disappointment for an app that should have been ready at launch.
Click to expand...
Click to collapse
I have this problem as well, trying to watch anything on Netflix turns the video signal off to the TV, pressing back takes me back and turns the display back on. I'm using an older viewsonic TV so I tried moving the player to a newer Samsung tv and it works fine. So I'm just going to go ahead and point my finger at those DRM demons and blame them based solely on conjecture and sit and wait hoping for a patch or fix. (Netflix plays on the viewsonic fine with Roku and Chromecast, just not the nexus player.)
I'm having this same issue. Is there any resolution yet? The TV will flicker about an HDMI-CEC failure when this occurs, so I'm curious if there's a connection there.
Nope -- no connection. I disabled HDMI-CEC on the television, and Netflix still pretends to load the video and then displays a black screen. Tried clearing the Netflix cache and data, but this does nothing to solve the problem. Netflix worked fine for two days, and now this.
Had the same thing happen with the movie play store movie I rented. . Video would go black and only hear the audio. . I can unplug the hdmi from the tv and plug it back in and it will work for awhile. .. called Google they tried to blame it on the movie app.. and of course while on the phone it works fine. . Call google everyone. .
so, got root tonight and was able to grab a logcat.. looks like it's the HDCP authentication thats breaking, like we all thought.. here's the link to the log info, in case anyone smarter than me wants to take a look and maybe find something helpful (google docs link)::
https://docs.google.com/document/d/1BuWYZpvugrdXuY_xUJQPOxGI8mZ0gAjsvPQGtfaeYNM/pub
melophat said:
so, got root tonight and was able to grab a logcat.. looks like it's the HDCP authentication thats breaking, like we all thought.. here's the link to the log info, in case anyone smarter than me wants to take a look and maybe find something helpful (google docs link)::
https://docs.google.com/document/d/1BuWYZpvugrdXuY_xUJQPOxGI8mZ0gAjsvPQGtfaeYNM/pub
Click to expand...
Click to collapse
FWIW, I went ahead and swapped out HDMI cables and the new one, so far, is working great with Netflix & Nexus Player.
strange
PearcePowers said:
FWIW, I went ahead and swapped out HDMI cables and the new one, so far, is working great with Netflix & Nexus Player.
Click to expand...
Click to collapse
i tried that, no dice.. also, none of the other video apps (hulu, play movies) are having any issues at all..
melophat said:
i tried that, no dice.. also, none of the other video apps (hulu, play movies) are having any issues at all..
Click to expand...
Click to collapse
Yeah -- it doesn't make any sense to me either. I didn't have issues with any of the other apps when I was having the problem with Netflix going black. Fortunately, I haven't had the Netflix problem since changing the HDMI cable several days ago <knock wood>.
Per my post at http://forum.xda-developers.com/nexus-player/general/netflix-buffering-issues-t2961438, reinstalling NetFlix addressed NetFlix failing to work at all.
since I started this post, I wanted to post an update.. I never was able to get netflix to work in my setup.. I have my tv, hooked into a monoprice HDMI switch, then into the NP.. no other apps were having any issues at all except for the netflix app.. because netflix is 99% of what I would do on the player right now (seeing as there's very little development for it currently), I've returned my NP. I may grab another one at a later date, if development picks up, but right now, that's a device killing issue for me. hopefully nobody else runs into this issue.

Stuttering issues with Netflix

Recently I have been getting micro stuttering issues with my Shield while using Netflix. Is anyone else experiencing this problem? I saw some threads regarding this on the official Nvidia forums, but I could not find a fix that would work for me
If you are on stock software, I had issues with video stutter due to refresh rate's not properly changing. It also could be the infamous 1.4 update causing issues. Not sure if there much you can do, but there are updates in the works to marshmallow and that should fix a lot of problems.
So, I'm not insane.
YES. watching netflix on my shield tv with 1.4 update.. I can't stand the stuttering. It doesn't bother my wife, but it's driving me crazy. micro stuttering is the best way to describe it. Just barely noticeable. The video jumps about 1 frame every 20 seconds and the audio pops about every ten. Hope the next update fixes it!!
You could always try reverting to the 1.3 update as less people are having issues with it. I had that issue with kedi until I switched to the Full Android 1.8 ROM, but others seemed to not have the same issue.
Solved... for now.
Easiest, and laziest way (was suggested in NVidia forums) for me was to go to my google play store find the Netflix app and uninstall it, I also hit the settings and turned off Auto updates. That left me with the base Netflix app that came with the device from the factory. No more stuttering or audio popping. I have a basic setup, HDMI to TV 720p. TV speaker output for my sound. Works great for me. Nvidia claims to be working on a fix in the next OTA firmware update.
Hope this helps someone!

Really annoying bluetooth problems on N6P

Okay so I'm gonna describe my problem as clearly as possible and will hope someone can find a fix for this.
Device: Nexus 6P
OS: Android 6.0.1 (latest vendor & security patch - June 2016)
Bluetooth devices used: Sony MDR 600BT, SOL republic tracks air, jbl synchros earphones, jbl flip 2 speaker.
1) pair earphones/speakers
2) start playing music on earphones/speakers
3) works fine on first run and when screen is off
4) when I switch on my screen to change the song the music stutters for 10 full seconds, then stuttering stops.
5) I change the song and again put screen off, works fine.
6) i put my phone in my pocket and suddenly my phone audio stops skipping??? Wtf???
7) so I change my pocket and put it in my hoodie pocket. (Nearer to earphones - maybe distance is the problem I thought)
8) audio still skips............:crying:
9) put my screen on to change song, audio starts stuttering again like crazy and then stops.
10) I request anyone here to heed this request and tell me how to workaround this problem
Currently running latest android MM 6.0.1 and no improvement .....:crying:
I don't understand one thing - top of the line flagship device and still these problems? Not getting value for my hard earned money. This is wrong.
I tried it with my iPod and it works like a charm. No stutters. No skips. Nothing.
Tried different Bluetooth headphones too in case my Sony earphones were the problem. NO IMPROVEMENT SAME PROBLEM PERSISTS.
TRIED USING IT ON ANY BLUETOOTH SPEAKER THE ABOVE THINGS KEEP HAPPENING AND I AM GETTING REALLY ANNOYED WITH THIS PHONE WHEN IT COMES TO BLUETOOTH.
I'm sorry for agonizing so much. But I hope you'll can understand my problem. And hopefully there's a fix somewhere in the world.
I am having the same issue, and my searches came up with this:
http://forum.xda-developers.com/nexus-6p/help/bluetooth-audio-stutter-wake-unlock-t3384324
Is this a Play Music issue? I don't have these issues, but I don't use Play Music. usually stream through YouTube or something like that instead. Works on BT Headset and Sony BT head unit in my car.
blackwrx02 said:
Is this a Play Music issue? I don't have these issues, but I don't use Play Music. usually stream through YouTube or something like that instead. Works on BT Headset and Sony BT head unit in my car.
Click to expand...
Click to collapse
I can't speak for Zapjack12345, but I notice it with PowerAmp, Pandora, Spotify, YouTube, basically any app that is pushing audio through bluetooth. Audio is fine when the screen is off, but as soon as I pick up the phone, and turn it on to check notifications, things get screwy with the audio
Strange. I just checked with Pandora, YouTube, and IheartRadio and all seem fine with screen off and turning it on, using the pulldown menu, or changing songs. I'm using a cheap set of bluetooth earbuds from Amazon (no-name brand), and am stock with the phone, not rooted (yet) and on June updates. Phone was purchased in May new from Best Buy.
Same issue for me as well. I'm specifically using Amazon and Pandora most of the time. Its very annoying. On Chroma and franco kernel.
What rom are you using? This has been a well documented CM rom issue so any rom that uses CM as a base will and has had this issue since mid-January. Stock and AOSP based roms dont have this issue (from what I've seen and tried).
I'm currently using the 6/15 nightly for OMNIrom and do not have these issues.
As a sidenote, this was also an issue with Android N Dev Preview 2.
uodii said:
What rom are you using? This has been a well documented CM rom issue so any rom that uses CM as a base will and has had this issue since mid-January. Stock and AOSP based roms dont have this issue (from what I've seen and tried).
I'm currently using the 6/15 nightly for OMNIrom and do not have these issues.
As a sidenote, this was also an issue with Android N Dev Preview 2.
Click to expand...
Click to collapse
I'm currently on Pure Nexus 5/6/16. Nothing out of the ordinary installed. Tried clearing the Bluetooth cache, as the issue I am noticing was similar to issues that the Samsung S5 was having, but there was no difference.
I am going to look to go back to stock and see what happens, but looking at what OP posted, it looks like they're on stock, and having the same issue.
I am about to throw my phone in the sea. BT seems like it's getting worse and worse with each update. Cmon Google/Huawei. Don't make me lose faith.
Sent from my Nexus 6P using Tapatalk
krakerx said:
I am having the same issue, and my searches came up with this:
http://forum.xda-developers.com/nexus-6p/help/bluetooth-audio-stutter-wake-unlock-t3384324
Click to expand...
Click to collapse
I had a little less issues when using the Dev Preview 3 but there was another issue that arised that I hope gets fixed.
If you're using bluetooth when driving around when you lose signal or drop/gain data connection the audio skips for a quick second. Through past testing I've done working with kernel devs on 2 phones, the issue is related to how the hotplugging works for the cores. If only one core is running when the connection drops there is an issue with how the cpu ramps up and/or turns on another core to handle the workload. I thought this regression was pretty interesting seeing as one the things they were boasting about at the Google conference was how android would fix slow downs and issues when losing/gaining network connectivity with N. Hopefully it'll be fixed before final release.
akarol said:
I am about to throw my phone in the sea. BT seems like it's getting worse and worse with each update. Cmon Google/Huawei. Don't make me lose faith.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
You and me both. I am on my 3rd 6P and my BT problems are still the same. If the BT problems were only effecting one particular device I could understand but my Microsoft band, BT earbuds and car all seem to disconnect continuously on a bare/stock phone.
Okay guys. I changed my ROM from Resurrection Remix to Paranoid Android and this issue has been solved. Thank you so much for all your help and answers!
Does anyone else have any updates regarding this issue? Literally wanted to throw my phone out of the window during the morning commute.
Zapjack12345 said:
Okay guys. I changed my ROM from Resurrection Remix to Paranoid Android and this issue has been solved. Thank you so much for all your help and answers!
Click to expand...
Click to collapse
Don't use cm based roms
Smallsmx3 said:
Don't use cm based roms
Click to expand...
Click to collapse
Yep, this is 100% the reason. It is a CM issue. AOSP roms like Paranoid Android and Pure Nexus don't have this issue. I love Resurrection Remix, but this is starting to bug me. I may jump to PA rom soon...
Smallsmx3 said:
Don't use cm based roms
Click to expand...
Click to collapse
Thanks. Was about to ask this question. It is a CM issue.
I have had issues with BT dropping randomly in my car on 2 different 6P's. No rhyme or reason, and it doesn't happen often, but annoying when it does. Happened on MM and DP4 currently.
On the flip side, my audio quality went down on my S7E over BT when my smartwatch was connected. Somehow, that doesn't happen with the 6P meaning I can keep my watch on in the car, so I am happy.
Hey, I just found this thread and surprised it took me this long considering I've been having this issue since I got my phone in November.
My 64gb 6P was stock until earlier this week, when I finally rooted and flashed xposed. The issue stopped the day I rooted my phone, and I was thrilled.
After reinstalling most of my apps and getting back into my routine, the problem came back. I've tried booting my phone into safe mode several times before rooting so I'm fairly confident the issue doesn't exist because of a specific app interaction, but I can't figure out what it is to save my life. I might backup again and restore to the backup I made right after rooting to see if I can narrow down the problem.
Other than that, I am very new to this stuff and honestly just thrilled to have found other people having the same issue.
I only experience the problem while connected to my car (2015 Chevy Cruze), and not any other bluetooth device.
Let me know if you guys find/have found anything I suppose?
I kinda have up on trying to narrow down the issue. I tried PureNexus, Paranoid Android, I tried different kernels, different cases. Still kept skipping and jumping, no matter how far, or close it was to my Bluetooth device (car stereo, speakers, home audio system). I went back to stock, no root, no Xposed, pure and simple Android, and I have not had a single issue, it's beautiful.

No Audio Output from 6P

Hey guys! I am not able to listen to music or open youtube videos or even do anything related to output of audio of my phone. On Google play music, I get "Couldnt pay tax requested" and on youtube I get playback error. I am not able to make calls as well.
I have flashed numerous images and the issue still persists. If anyone could guide me towards the right direction that would be great.
I bought the phone 7 months ago and suddenly this incident took place. I was running stock 7.1.2 when this happened by the way
Thank you for the help.
First of all, 7.1.2 is a Beta stage not a release.
Second, If you can have sounds on other options such as ringtones and so on, then it is an OS issue and a clean flash might solve it.
wizardwiz said:
First of all, 7.1.2 is a Beta stage not a release.
Second, If you can have sounds on other options such as ringtones and so on, then it is an OS issue and a clean flash might solve it.
Click to expand...
Click to collapse
Thank you for the reply.
No sound from Ringtone as well. Like no audio is playing on my phone at the moment.
Cheezzyy said:
Thank you for the reply.
No sound from Ringtone as well. Like no audio is playing on my phone at the moment.
Click to expand...
Click to collapse
So how can you tell if it isn't a hardware issue and not Android problem?
I haven't heard of what you are describing as being a known bug in 7.1.2. You can try a factory restore but personally I would do a clean flash of the latest stable Google image and see if it fixes your problem. And I would use the flash-all.bat command like Google suggests rather than flash all the parts individually like the Heisenberg guide on XDA tells you to do. I don't suppose you are running any audio mods on your phone? And you checked the obvious? Your phone isn't in Airplane Mode, Do Not Disturb isn't activated, sound shows the various volume levels aren't at 0?
Having same issue, no audio at all from speakers, cant play youtube / googleplay music or videos, headphone jack does not work eighter, wont even detect the headphones, soft reset/ hard reset wont work, havent tryed out rooting and changing rom or reverting from 8.0 (currently running), apart form audio everything works fine, im still trying to figure out warranty as its still in its period, but without proof of purchase they are beeing jerks so far, so im rooted with some ideas is ive had previous experiences with phones, might it be possible for audio drivers to go missing or messed up? or should i take it to a repair shop and see how much theyll ask for it? or shuld i just upgrade to something better and let this brave hero die alone, maybe use as hotspot in my car haha

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