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I logged on to their site and chatted with the live person and asked if the U.S. Tmo HD2 was SIM unlockable. They said yes.
I proceeded to go through the motions. Bought unlock on Paypal. Ran local client. Got rejected saying US/France/Canada can't do the auto method, had to email them for code. Emailed. Heard back in about 20 mins. They said computer was not kicking back a unlock code.
This was about 6 hours ago. Still waiting.
Anyone have any luck with the U.S. HD2 and htccode.com? I'm not criticizing them just stating my experience so far.
If I get a code by tomorrow I'll be happy. Otherwise I would like a refund as Tmobile service in my area is not nearly as good as ATT. So I currently have ATT and was just trying the HD2. So I figured I'd unlock it and pop in my ATT SIM to see if I get better luck on reception. Otherwise I'm gonna have to try the Telstra model. Bigger investment.
And yes I know I won't get 3G on ATT. But as it is I'm not getting any reception whatsoever on Tmo.
Not much help to you, but I went with unlock-now.com. Been about 1.5 days and not a peep from them. I am in the same boat, trying to use it with ATT.
Wish luck for you by the morning. In my experience so far, htccode.com is really good and quick. I used them twice before and got my unlock code for only 10'
I am waiting for any good news from either of you...I want to use att sim
Is it possible to use the phone in india after we get the unlock code from HTC.
ashok said:
Is it possible to use the phone in india after we get the unlock code from HTC.
Click to expand...
Click to collapse
If your carrier in India supports the same bands the T-Mobile HD2 does then yes. People like me that are on ATT will be stuck on the 2g/Edge data connections because ATT and T-Mobile don't share the same 3g bands.
All a sim lock does is make only the carriers sim card work on the device.
And for the record still nothing from unlock-now. I wish they would at least reply to my support ticket, I understand it's a new device, but communication is key to a good business.
Let's hope htccode.com can figure this out...
can't you just call Tmobile and ask them for the unlock code? I've read somewhere they will give u the code after 2 or 3 days
huevo0000 said:
can't you just call Tmobile and ask them for the unlock code? I've read somewhere they will give u the code after 2 or 3 days
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Click to collapse
I was about to ask the same question. T-Mobile is usually pretty good about giving out the unlock code. Especially if you bought the device unsubsidized.
Goatmaster said:
Not much help to you, but I went with unlock-now.com. Been about 1.5 days and not a peep from them. I am in the same boat, trying to use it with ATT.
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Click to collapse
I tried first thing on the 24th after obtaining the TMOUS HD2 as well and as you; I have heard absolutely nothing, your right communication is the key.
HushH said:
I was about to ask the same question. T-Mobile is usually pretty good about giving out the unlock code. Especially if you bought the device unsubsidized.
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Click to collapse
I called them twice and was told they would give the code after a certain amount of time but only if you have had an active account as they need it to send you the code...I KNOW for a FACT that is not true but its what they told me both times. More likely they have the code right in front of them if not on the next screen, but its not the reps fault they just following orders.
So far:
freeyourhtc.com = Could not return a code...Refunded my money within 2 hours from purchase. $18.99
htc-unlocker.org = Emailed me code after 2 hours; it didn't work. BUT!!! They emailed me twice since saying they are working on it. After 24 hours they emailed me saying the code is not in any of the databases but they can request it from TMO but they want an additional $10.00 and it could take 3 days. $19.99
leo.unlock-now.com (unlock-now.com) = Not so much even as an email to say thank you for the payment. Still waiting, site says it could take up to 2 days...it has been almost a day and a half so far. They sent me a refund (Not quite 2 days yet) saying my code could not be found without me ever emailing them so I guess not so bad after all, also said try back in 15 days.$23.95
I also emailed 2 ebay unlock sellers they have not wrote back yet.
Man I miss Olipro and Cmonex ---They dont have an unlocker on their site yet!!!
BLAHHH
I am going through the same exact thing!
I used HTCCode.com and after I paid and d/l the client they say it wouldn't because my PayPal is from the U.S.
Sim-unlocker.com- is garbage. They haven't gotten back to me at all. They did how -ever happily take my money with out any issues
T-Mobile-They have been the most helpful, they said since I purchased my phone at a major retailer they would do it but I had to fax some info. I than said that was unacceptable and the kind lady asked if i had any friends on T-mobile. luckily I did and they said it would at max take 48hrs. I have been waiting since last night..
bingkc said:
I am going through the same exact thing!
T-Mobile-They have been the most helpful, they said since I purchased my phone at a major retailer they would do it but I had to fax some info. I than said that was unacceptable and the kind lady asked if i had any friends on T-mobile. luckily I did and they said it would at max take 48hrs. I have been waiting since last night..
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Click to collapse
I am going through the same exact thing!
is your hd2 from the us or the uk t-mobile?
i have four hd2 t-mobile upgrade which i can`t unlock, had no issues before
maybe there is some software to unlock hd2?
If I remember right there was a legal deal regarding the unlock code situation. You are the owner of the phone and have the right to the code. The carrier is required to give you the code. I have had good luck getting tmo USA to give me my codes on past phones. It sometimes takes a day or two because they had to get it from htc.
T-mobile Must Unlock Your HD2 From My Interpretation
HushH said:
I was about to ask the same question. T-Mobile US is usually pretty good about giving out the unlock code. Especially if you bought the device unsubsidized.
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Click to collapse
When I bought the phone and I made sure to request my phone would would be unlocked so I can compare with my AT&T service. I did not transfer my number and kept my AT&T account open.
When I called in to have it unlocked, one guy said they can't unlock it until after 14 days, which is the last day to return the phone in many states. I called again and a lady said I have to be through 2 billing periods or 40 days to get it unlocked. This is not written in my contract. I demanded something in writing and there is not a written policy or specific terms on this. But yet, I'm "contractually" binded to this "policy" even though it was never discussed to me nor was it in my contract. I didn't leave the store until I got a written documentation of the conversation around the 40 days.
Then I look at the Terms and Conditions online and line item #6 states customers have the right to have it unlocked.
http://www.t-mobile.com/Templates/P...&PAsset=Ftr_Ftr_TermsAndConditions&print=true
6. * Your Wireless Device & Compatibility with Other Networks. Your Device may not be compatible with the network and services provided by another service provider. You may buy a Device from us or someone else, but it must, as solely determined by T-Mobile,be compatible with, and not potentially harm, our network. Some T-Mobile features will be available only on Devices purchased from us. A T-Mobile Device is designed to be used only with T-Mobile service; however, you may be eligible to have your Device reprogrammed to work with another carrier but you must contact us to do so. Not all Devices are capable of being reprogrammed. At times we may change software, applications or programming remotely and without notice. This could affect data you have stored on, the way you have programmed, or the way you use your Device.
From my interpretation, consumers have the right to waive arbitration and sue for breach of contract.
if you have tmobile call them up for the unlock code, tell them your going out the country. You will get it unlock code free in 24hrs-7 days via email
a_ok2me said:
When I bought the phone and I made sure to request my phone would would be unlocked so I can compare with my AT&T service. I did not transfer my number and kept my AT&T account open.
When I called in to have it unlocked, one guy said they can't unlock it until after 14 days, which is the last day to return the phone in many states. I called again and a lady said I have to be through 2 billing periods or 40 days to get it unlocked. This is not written in my contract. I demanded something in writing and there is not a written policy or specific terms on this. But yet, I'm "contractually" binded to this "policy" even though it was never discussed to me nor was it in my contract. I didn't leave the store until I got a written documentation of the conversation around the 40 days.
Then I look at the Terms and Conditions online and line item #6 states customers have the right to have it unlocked.
http://www.t-mobile.com/Templates/P...&PAsset=Ftr_Ftr_TermsAndConditions&print=true
6. * Your Wireless Device & Compatibility with Other Networks. Your Device may not be compatible with the network and services provided by another service provider. You may buy a Device from us or someone else, but it must, as solely determined by T-Mobile,be compatible with, and not potentially harm, our network. Some T-Mobile features will be available only on Devices purchased from us. A T-Mobile Device is designed to be used only with T-Mobile service; however, you may be eligible to have your Device reprogrammed to work with another carrier but you must contact us to do so. Not all Devices are capable of being reprogrammed. At times we may change software, applications or programming remotely and without notice. This could affect data you have stored on, the way you have programmed, or the way you use your Device.
From my interpretation, consumers have the right to waive arbitration and sue for breach of contract.
Click to expand...
Click to collapse
It's all in how you interpret "you may be eligible"...
WTF does that mean? Do they have the right to place eligibility requirements on it even? What are the U.S. laws regarding this?
How do you think the ones that popped up on ebay right away after release got their codes so fast?
I have tried 3 unlocking sites and they all said code cannot be found at this time.
j23a45m said:
if you have tmobile call them up for the unlock code, tell them your going out the country. You will get it unlock code free in 24hrs-7 days via email
Click to expand...
Click to collapse
Tried this, was told the account had to be active for 40 days which is bull because when I called before getting the phone they said you just had to have an account active.
unlock-now.com
They were unable to unlock my T-Mobile US HD2. Also looking for someone to unlock my new phone.
I've been "pressuring" htccode.com to come up with a unlock. If they can do it I told them I'd put a post on my site (HTCHD2.NET) which might drum up some sales. It's gets a decent amount of hits so hopefully this will motivate them.
Im just wondering if any1 here has asked tmobile and actually got one back, how long did it take to receive yours? wondering/trying to get an idea for how long ill have to wait before i can use my hd2 as a phone..
yeah i did , i asked them for one on the 15th of may (told them i was going out the country hehe) and they said wait 7-14 days, and i didnt get anything so on the 15th day i contacted them and they said they would escalate it, and one hour later i got it . so in all it took 15 days!!! if you cant wait that long i say buy an unlock code of ebay.
barronedson said:
yeah i did , i asked them for one on the 15th of may (told them i was going out the country hehe) and they said wait 7-14 days, and i didnt get anything so on the 15th day i contacted them and they said they would escalate it, and one hour later i got it . so in all it took 15 days!!! if you cant wait that long i say buy an unlock code of ebay.
Click to expand...
Click to collapse
Same story. But at least TMO unlock is free
similar story, they say they have to ask htc for them
took them about ten days for me, after I'm already in another country.
I had my unlock code within 5 days of calling T-mobile. I was told they have to get the code from HTC so the time can be variable.
Thats odd, normally its in 24hrs unless there is other issues than I'd say no longer than 5BD's... I've had customers get it in 24hrs... in any case 15 days is wayy long
rider123 said:
I had my unlock code within 5 days of calling T-mobile. I was told they have to get the code from HTC so the time can be variable.
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Click to collapse
Same thing here. They sent me the code in about 5 days after calling them.
zippa71385 said:
Thats odd, normally its in 24hrs unless there is other issues than I'd say no longer than 5BD's... I've had customers get it in 24hrs... in any case 15 days is wayy long
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Click to collapse
yeah thats what i thought it would usually take so every couple days i kept getting back at them and nothing, worst part is that the day before i got the unlock code, i lost my ATT sim card so yeah
Been waiting for almost a month now, I use phone frequently overseas. I've been a customer for over 3 years...
moonchaser said:
Been waiting for almost a month now, I use phone frequently overseas. I've been a customer for over 3 years...
Click to expand...
Click to collapse
I have you actually tried calling them back or are you just sitting there wait? I ask because most people are not proactive in taking care of things like this and blame T-mobile.
72 hours is what it normally is unless there is something going on and is harder to unlock.
speoples20 said:
I have you actually tried calling them back or are you just sitting there wait? I ask because most people are not proactive in taking care of things like this and blame T-mobile.
72 hours is what it normally is unless there is something going on and is harder to unlock.
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Click to collapse
I'd forgotten about it until seeing this thread. Contacting them again today. Would think one wouldn't have to badger them so much
yea i did and they told me i will get it in 24 to 48hrs and i did
Noob question: what would an unlock code be used for? International travel?
Edwin320 said:
Noob question: what would an unlock code be used for? International travel?
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Click to collapse
It's necessary for that, or for any time the phone is used on any network other than the home one (T-Mobile in this case)...for example, people who want to use the phone on AT&T
I got it in 2 days after initially being denied by customer rep. I escalated it to our business sales team and showed them proof that I was going on international trip. Cust Service did not give initally since I had been with Tmobile for 10 days.
never asked but know that it can take a few dayz plus ur account must be in good standing meaning u owe no bill plus also i cant say they will give it to u if ur on that payment plan for the device
Every time I have needed to get an unlock code from T-Mobile I have received it in about 24 hours. I use my phones in Asia or Europe at least once a month with zero problems.
moonchaser said:
I'd forgotten about it until seeing this thread. Contacting them again today. Would think one wouldn't have to badger them so much
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Click to collapse
After contacting them yesterday and opening a new request, the code was delivered this morning. They claim to have to contact the manufacturer... I think they just playing weird games. They even asked what country I was going to. If they checked the last 3 years of service records for raoming they would easily know heheh
I just thought I would let everyone know that after fighting with both Dell and AT&T after my new US Streak was delivered, out of the blue I was sent my unlock code via email today.
I am a current AT&T subscriber, and I purchased my Streak off-contract and paid the full price for it, so that may or may not have anything to do with it, and your mileage may of course vary, but here is my saga:
This started almost 2 weeks ago. I first called Dell, they told me AT&T had to issue it. I then called AT&T. First line support told me there was a "10 month marketing exclusive" and I was basically out of luck. I pressed on and asked for her supervisor. This guy was really rude, wanted to argue with me, etc. So, I pressed on and asked for his supervisor. I think they call it a "floor supervisor"?
So in speaking with "3rd level" at AT&T, this guy was actually very nice, listened to me, fully understood my request, and was willing to create a case. I think that was the key. When he created the case, he was very clear in telling me this was not a guarantee they would issue me a code. He took all the info, including the IMEI number, and added in the case that I would have to provide proof of purchase showing that I paid full price and was not under a contract. I agreed. He told me that the resolution date would be 8/30.
8/30 came and went, and I called AT&T back on 9/2. The person I spoke with agreed that it was past the date and said the initial response that came back was that they were waiting on a code from the manufacturer (if you can believe that!). So I asked what the next step was and I was told that they would update the case that I called back and would re-escalate the request.
I had just made a note to call back in about a week, but very much to my surprise an email this afternoon arrived from "LBK Tech Escalations" with my IMEI # and a corresponding unlock code!
I am no longer a current T-Mobile subscriber, but I do keep an old SIM for instances such as this. I inserted the code, and just as expected, it unlocked!
I hope this is helpful to everyone. If you are a current AT&T subscriber, keep the pressure on them! I think the key is not taking no for an answer and insisting that a case get created.
Are you sure?
I've been with att for more than 3 years and tried to get the code for almost 2 weeks and talked with supervises and told them about even your case and they said we don't have the codes from Dell yet.
and they cant make any claims or emails..
Trying Too...
Thanks to the OP for this... I'm trying to do the same thing. I have 5 lines (3 in-contract) and; for now, I am working with a local store manager who is going to bat for me. If he gets stonewalled I will break out this thread.
Am I sure?
I will provide anything I can to prove this is legit if someone doesn't believe me.
I wish my T-Mobile SIM was still active, and I would show it. I should have shot a video of the process of entering the code while I was doing it, but I was so excited that I had the code I didn't take the time.
The email came from: [email protected]
And I would gladly post a screenshot of the email but it has personal info like my account number and such. The unlock code I was provided was 8 digits long.
Good luck to anyone else who needs it.
-Rob
eh? t-mobile USA isnt supported on US streaks.....??
Well I guess it depends on what you mean by supported. Is it 3G on T-Mobile here in the States? No. But if you travel internationally like I do, having a truly unlocked streak without the requirement to deal with that RebelSim nonsense is crucial for me.
Can you blur out the personal stuff and send an image of the e-mail? Thanks.
Sent from my Dell Streak using XDA App
thats good to hear.
I travel overseas frequently and always get my devices unlocked from ATT (miss the old nokia days where you could just download a program to unlock your device).
Before i got my Streak i had to do a warranty exchange for my Tilt2 and first day i got it and asked for the unlock code. Usually they just ask for the IMEI number and give me the code on the spot (been doing this for many devices for the past 5 years with ATT). well for my warranty exchanged tilt2 there was a problem and it wasn't getting the unlock code. So the rep said she had to open a case and took my email. Just the other day i got an email from the same address LBK Tech Escalations <[email protected]> with the unlock code. took about 2 weeks and i already sold the device but i forwarded the email to the guy i sold it to.
So i guess when people call in they should request to open a case and maybe then they'll get the unlock code?
Also i'd recommend people not to state that they are going to another carrier, just state that you travel overseas for business and they'll offer you an international package and just tell them your used to using local sim cards (as many countries sell prepaid cards at the supermarket) and that your staying with ATT.
just called in to request my unlock code from at&t. They send they were gonna open a case and rewuest it for me since they dont have it in their system yet. they told me the 20th to be the latest I would get the code but code be sooner. crossing my fingers. I told them I would be travelling internationally and since they wouldn't unlock my iphone I need another phone to use abroad. Will update once I get my code and with a video hopefully....
Just an update, I received an email from the Sim unlock team last friday and requested a proof of purchase (invoice/receipt). faxed it to them last monday and got a text from at&t that they received the invoice. Hopefully I get the unlock code anything now.......
9/28:
Got an email from at&t unlock team:
Device unlock code for mobile 847 ***-**** CM20100914_127*****
AT&T Valued Customer:
We recently received your request for the unlock code on the following device:
IMEI: 011954**********
Make: DELL
Model: STREAK
Case#: CM20100914_127*****
Due to the age or the brand of your device, the unlock code is no longer available in the AT&T database. Device unlock codes are programmed into the device at the time of manufacture. If the unlock code is not in our database, AT&T must contact the manufacturer of the device to obtain the unlock code.
Accordingly, we have attempted to contact the original manufacturer of your device to obtain the unlock code on your behalf. Unfortunately, our efforts in obtaining the unlock code from the manufacturer were not successful. We apologize for the inconvenience this may have caused.
For information about upgrading to a new AT&T device please go to att.com/wireless or call Customer Care at 1-800-331-0500 or 001-916-843-4685 if outside of the U.S.
Thank you for contacting AT&T Mobility. We appreciate your business.
BOTTOM LINE: Called Dell for an RMA and returned my streak. I have no use of it if they wont unlock it.
Goodluck people~!
Got My Unlock Code
Just an FYI,
I called AT&T today and went straight to Tech Support and they gave me my unlock code on the spot for two Streaks. One on contract and one I bought off of ebay. I guess the guy didn't know she was supposed to hassle me!
bdh
bhutch said:
Just an FYI,
I called AT&T today and went straight to Tech Support and they gave me my unlock code on the spot for two Streaks. One on contract and one I bought off of ebay. I guess the guy didn't know she was supposed to hassle me!
bdh
Click to expand...
Click to collapse
If you are an AT&T customer with an account in good standing for at least 3 months, it's pretty easy to get the unlock code for any device, except the iPhone. Just call 611 and ask for it. I called last week and got the unlock code for my Tilt 2 before selling it, and got the unlock code for my Streak at the same time. If they ask why, just say you're traveling overseas and want to use a local SIM card.
Hi guys,
i want to create this reference thread for all people must Permanent Unlock their S8/S8+ locke on TMO Network.
I'm one of you and actually i'm hold waiting some unlock method for my G950U .
Services just tried :
https://www.unlockbase.com (they don't provide anymore T-Mobile Unlock App unlock)
http://www.cellunlocker.net/ (paid them 130 buks and they refund me after 3 days cause they have no more access to T-Mobile server)
Hold at the moment.
My device is full paid off but actually i'm not in USA , i'm in Italy
You could go to the T-Mobile website and request and unlocked code .. if phone is paid in full they will unlock it without an issue
oswald-josh said:
You could go to the T-Mobile website and request and unlocked code .. if phone is paid in full they will unlock it without an issue
Click to expand...
Click to collapse
i don't have a T-Mobile account, i have bought device on Ebay. It was paid off, sure.
wolfgart said:
i don't have a T-Mobile account, i have bought device on Ebay. It was paid off
You do not need a T-Mobile account. Try to call T-Mobile internationally or contact them thru the twitter account. According to the website this is the only requirements to unlock it
--
Unlock requirements
We provide mobile device unlock codes free within two business days (or provide further information about timing) for eligible devices.
Device eligibility is determined as follows:
The device must be a T-Mobile device.
The device must not be reported to T-Mobile as lost, stolen, or blocked.
The account associated with the device must not be canceled, and be in good standing.
You have requested no more than two mobile device unlock codes per line of service in the last 12 months.
The device must satisfy all the Postpaid or Pay in Advance (Prepaid) Unlocking terms outlined below.
T-Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.
Click to expand...
Click to collapse
still waiting working methods ....
wolfgart said:
Device eligibility is determined as follows:
The device must be a T-Mobile device.
...... apply.
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Click to collapse
They require you to use their service for 40 days, i mean you can tell them that, because u are in italy, and there is no way for you connect to their server and ask for temporary unlock, and you need it to be permanent unlock ( one of the xda user did that).
What are the chances that they will not be able to unlock the phone even after 40 days since it is bought from samsung and not from T-mobile?
aviseqdas said:
What are the chances that they will not be able to unlock the phone even after 40 days since it is bought from samsung and not from T-mobile?
Click to expand...
Click to collapse
honestly is base on your luck, luck here is that, you actually talk to the specialist otherwise, you just gonna talk to some dumb people.
I bought mine from Samsung, paid in full, received it on 4/21 so it's 36 days and program tells me not eligible, called CS, told me to download the program that doesn't work, called Samsung was told to call t-mo. Such a Bu???t and how T-mo will know I paid for the phone to Samsung? I probably will download eng boot and install unlocked FW, but not sure if that's going to work, last carrier phone ever. Actually it was my fault, should have returned the phone back to Samsung first week, when they send me locked phone without the unlocking code. BTW for OP to pay $130 to unlock the phone that should be unlocked to begin with (if it was paid in full as OP said) is wrong.
pete4k said:
I bought mine from Samsung, paid in full, received it on 4/21 so it's 36 days and program tells me not eligible, called CS, told me to download the program that doesn't work, called Samsung was told to call t-mo. Such a Bu???t and how T-mo will know I paid for the phone to Samsung? I probably will download eng boot and install unlocked FW, but not sure if that's going to work, last carrier phone ever. Actually it was my fault, should have returned the phone back to Samsung first week, when they send me locked phone without the unlocking code. BTW for OP to pay $130 to unlock the phone that should be unlocked to begin with (if it was paid in full as OP said) is wrong.
Click to expand...
Click to collapse
Went through T-Force on Twitter and seemed to have gotten a rep on the first go who understood the situation and submitted my IMEI number to the right place. The rep needs to submit your IMEI to one of their highest level tech support engineers to be added into their "device distribution inventory system". This makes it look in their system that your phone was sold by T-Mobile and came out of their inventory. If they just try to whitelist your IMEI in the Unlock device app, that will not work. This needs to be done 100% on T-Mobiles end, Samsung will not be able to do anything, and you will want to bash your head into the wall after talking to them, totally useless.
T-Force:
That's correct. Even in attempting to "whitelist" the device, this would be unsuccessful since the phone wasn't purchased from T-Mobile. The escalation I've submitted is going to our highest tier of support, so if anyone can do it - they will be the ones. Hopefully this helps to clarify things!
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Click to collapse
There may be hope for everyone in the future, this one of the final responses I got from them:
I am right there with you. It definitely makes things harder on both sides since the phone isn't technically bought from us, even though it is branded a T-Mobile phone and our system rejects any IMEI that didn't come from our inventory. None the less, we're all about giving you full access to what is yours. Teams are currently working on a process update that'll make things a lot more seamless, but in the meantime we've got this work around! I really appreciate you taking the time to reach out to us today!
Click to expand...
Click to collapse
14 hours later I tried the Unlock Device app and requested the permanent unlock and it was successfully permanently SIM unlocked.
Device is fully unlocked, tested with an AT&T SIM card and everything worked fine. After 2 reboots the Device Unlock app even disappeared from my phone. I'm so happy with how fast T-Mobile dealt with this. The more people that make a stink about this issue on social media hopefully T-Mobile will find a permanent fix for people buying a SIM locked at full price and have it easily unlocked under their standard procedure.
fragg3d said:
Went through T-Force on Twitter and seemed to have gotten a rep on the first go who understood the situation and submitted my IMEI number to the right place. The rep needs to submit your IMEI to one of their highest level tech support engineers to be added into their "device distribution inventory system". This makes it look in their system that your phone was sold by T-Mobile and came out of their inventory. If they just try to whitelist your IMEI in the Unlock device app, that will not work. This needs to be done 100% on T-Mobiles end, Samsung will not be able to do anything, and you will want to bash your head into the wall after talking to them, totally useless.
There may be hope for everyone in the future, this one of the final responses I got from them:
14 hours later I tried the Unlock Device app and requested the permanent unlock and it was successfully permanently SIM unlocked.
Device is fully unlocked, tested with an AT&T SIM card and everything worked fine. After 2 reboots the Device Unlock app even disappeared from my phone. I'm so happy with how fast T-Mobile dealt with this. The more people that make a stink about this issue on social media hopefully T-Mobile will find a permanent fix for people buying a SIM locked at full price and have it easily unlocked under their standard procedure.
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Click to collapse
I bought the si from Samsung website (fully pay)and two days ago I called T-Mobile request sim unlock last night I got email from T-Mobile said my phone only can unlock is from T-Mobile unlock app but I try so many times using T-Mobile unlock app all show up said failed need to contact T-Mobile. Now what can I do?
paullu said:
I bought the si from Samsung website (fully pay)and two days ago I called T-Mobile request sim unlock last night I got email from T-Mobile said my phone only can unlock is from T-Mobile unlock app but I try so many times using T-Mobile unlock app all show up said failed need to contact T-Mobile. Now what can I do?
Click to expand...
Click to collapse
contact them again...
paullu said:
I bought the si from Samsung website (fully pay)and two days ago I called T-Mobile request sim unlock last night I got email from T-Mobile said my phone only can unlock is from T-Mobile unlock app but I try so many times using T-Mobile unlock app all show up said failed need to contact T-Mobile. Now what can I do?
Click to expand...
Click to collapse
Go though T-Force on Twitter ( https://twitter.com/TMobileHelp ) the phone reps seem to be totally clueless about this issue. It will ONLY work when your devices IMEI is added to their "device distribution inventory system" and not just whitelisted in the Unlock Device app. This makes it look to their system (and the app) that the phone was sold by them and came out of T-Mobiles inventory.
EDIT:
Got the phone unlocked, talked to them on Twitter direct messages, and after 24 hours i was able to use the Unlock APP and unlock the phone
I called T-mobile they said they can't unlock it , I have to use device on T-mobile for 40 days ,even though its fully paid off
I even asked them see if they can enter device information on " Device Distribution Center " but they said there is no possible way to do ... hmm
Oh well guess gotta wait 40 days.
Got phone unkocked !
Hi Wolfgart,
You said you had purchased this phone directly from Samsung.com or Ebay.com and not from Tmobile and then you were in Italy and not in USA but still were able to unlock it successfully, can you please share the exact steps/procedure you followed to successfully unlock our T-mobile branded Samsung S8 ? I am in the same situation as yours and would be helpful for others what you have gone through to unlock it. Thanks.
What the *&^%$# I have been "Bamboozled"
shahrit said:
Hi Wolfgart,
You said you had purchased this phone directly from Samsung.com or Ebay.com and not from Tmobile and then you were in Italy and not in USA but still were able to unlock it successfully, can you please share the exact steps/procedure you followed to successfully unlock our T-mobile branded Samsung S8 ? I am in the same situation as yours and would be helpful for others what you have gone through to unlock it. Thanks.
Click to expand...
Click to collapse
LOL....maybe TMO doesn't think the folks in Italy are theevin white trash that voted for Trump..
shahrit said:
Hi Wolfgart,
You said you had purchased this phone directly from Samsung.com or Ebay.com and not from Tmobile and then you were in Italy and not in USA but still were able to unlock it successfully, can you please share the exact steps/procedure you followed to successfully unlock our T-mobile branded Samsung S8 ? I am in the same situation as yours and would be helpful for others what you have gone through to unlock it. Thanks.
Click to expand...
Click to collapse
Oh, i simply have called by phone TMO support and told them that i now i'm in Italy for the next 12 months cause Job and i have to rest in contact with my family in CA.
I've tried to call them a lot of time and always talked with dump operators. Last one guy was a really great guy and finally helped me to have device permanent unlocked.
wiseguyy said:
LOL....maybe TMO doesn't think the folks in Italy are theevin white trash that voted for Trump..
Click to expand...
Click to collapse
ahhaha.
Really absurd that US People could vote for a Crazy man like Trump....
Oh my God
fragg3d said:
Go though T-Force on Twitter ( https://twitter.com/TMobileHelp ) the phone reps seem to be totally clueless about this issue. It will ONLY work when your devices IMEI is added to their "device distribution inventory system" and not just whitelisted in the Unlock Device app. This makes it look to their system (and the app) that the phone was sold by them and came out of T-Mobiles inventory.
Click to expand...
Click to collapse
I bought my s8+ from ebay, but the guy bought it from samsung,
on the June 20, I went to the T-Mobile store on the 21 and added insurance and they're charging me 15 a month because I didn't buy it from them.
Got home and called T-Mobile to add the imei, they were gonna give me the run around and I said politely that samsung is gonna tell me to call tmo, she wait a moment and spoke to someone, and she sent the request in,
waited 3 days, and the device didn't unlock, checked the website and til today to check device status it doesn't have any info, but called T-Mobile and the rep transferred me to his supervisor, and he said he will take care of it, to wait at least 3 days for the email, and yesterday I tried the device unlocked, and it worked. Then later during the day I received the email from T-Mobile.
Be polite, and let them know u will be leaving the country, it sometimes it works, most of the time even buying from T-Mobile paying in full, they make me wait 40 days.
I also told them that is why I stopped buying from them directly,
Sent from my SM-G955U using XDA-Developers Legacy app
I'm very dissatisfied with not receiving any updates yet....
I love my phone but T-Mobile is soooo slowwww.
I have my One Plus 6T thanks to a friend, I didn't have the money to buy the complete phone cash.
Is this a rant? Carrier always push update slow. I don't mind at all. At least you don't have bloatware lol
atrix_noob said:
I'm very dissatisfied with not receiving any updates yet....
I love my phone but T-Mobile is soooo slowwww.
I have my One Plus 6T thanks to a friend, I didn't have the money to buy the complete phone cash.
Click to expand...
Click to collapse
Sent from my ONEPLUS A6013 using Tapatalk
x1tymez said:
Is this a rant? Carrier always push update slow. I don't mind at all. At least you don't have bloatware lol
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Click to collapse
Ahhh no no don't get me wrong. I love my 6T is just that I thought maybe it would be different with this device.
And yea, no bloatware at all. Battery life amazing, I can't wait to get the new update plus gestures
atrix_noob said:
I'm very dissatisfied with not receiving any updates yet....
I love my phone but T-Mobile is soooo slowwww.
I have my One Plus 6T thanks to a friend, I didn't have the money to buy the complete phone cash.
Click to expand...
Click to collapse
Depending on how bad you want the latest build....you could always unlock the Sim, apply for an unlock token and unlock the bootloader. From there you can fastboot flash the latest 9.0.5 images as many users have done already.
Pain-N-Panic said:
Depending on how bad you want the latest build....you could always unlock the Sim, apply for an unlock token and unlock the bootloader. From there you can fastboot flash the latest 9.0.5 images as many users have done already.
Click to expand...
Click to collapse
Oh yeah, Believe me. If I had the money to completely pay the device I would.
Sadly I pay it monthly for now has I can't afford to pay it completely. I have the device thanks to a friend, if not I would be stuck on my Xperia XA2 lol
i cashed in with the 300$ off deal!! called and threated to disconnect my T-Mobile digits line. T-Mobile rep unlocked my 6t on the spot over the phone. sent my request for unlock token from oneplus on the 9th... Hopefully I get the email today so I can bump my 6t to 9.0.5.. T-Mobile is definitely taking long to release their version but at least they told us they were. maybe they will push it out today..... 9.0.5 runs better and has the November android security.
Mine is totally unlocked, haven't paid anything but the tax on launch day.. running 9.05 loving it..
jacksummers said:
Mine is totally unlocked, haven't paid anything but the tax on launch day.. running 9.05 loving it..
Click to expand...
Click to collapse
How did you do it? I can't get it unlocked without paying the full phone :/
KMHartford said:
i cashed in with the 300$ off deal!! called and threated to disconnect my T-Mobile digits line. T-Mobile rep unlocked my 6t on the spot over the phone. sent my request for unlock token from oneplus on the 9th... Hopefully I get the email today so I can bump my 6t to 9.0.5.. T-Mobile is definitely taking long to release their version but at least they told us they were. maybe they will push it out today..... 9.0.5 runs better and has the November android security.
Click to expand...
Click to collapse
I would love, but they deny my petition to unlock the phone. Does it even work with the Temporary Unlock? I have unlocked my phone till the 13th of December
Also, what maked you think that today they are going to update today? Did I miss something?
atrix_noob said:
I would love, but they deny my petition to unlock the phone. Does it even work with the Temporary Unlock? I have unlocked my phone till the 13th of december
Click to expand...
Click to collapse
You might have to be a little more aggressive like threaten to cancel your service or something if they don't unlock the phone tell them you're leaving the country and you must have it unlocked immediately ??
atrix_noob said:
How did you do it? I can't get it unlocked without paying the full phone :/
Click to expand...
Click to collapse
U gotta be honest totally or bull**** them. We all Chronicled the process in these threads..I even posted pics
atrix_noob said:
How did you do it? I can't get it unlocked without paying the full phone :/
Click to expand...
Click to collapse
Agreed with the other folks on here. Just gotta be straight honest or total bull to get it. I haven't made a single payment on my device, did the $300 trade-in deal and my second attempt was successful by going through their Facebook T-Force team. Told them I wanted to unlock bootloader but that required the phone to be fully unlocked. Also told them I have been a customer for 16+ years. Tenure is what got me what I wanted. That's also gotten me free SIM cards and free next day shipping on purchases. Just adapt your approach to whatever fits you best.
amg83 said:
Agreed with the other folks on here. Just gotta be straight honest or total bull to get it. I haven't made a single payment on my device, did the $300 trade-in deal and my second attempt was successful by going through their Facebook T-Force team. Told them I wanted to unlock bootloader but that required the phone to be fully unlocked. Also told them I have been a customer for 16+ years. Tenure is what got me what I wanted. That's also gotten me free SIM cards and free next day shipping on purchases. Just adapt your approach to whatever fits you best.
Click to expand...
Click to collapse
I'm right now with a T-Force employee on twitter. ( Fingers crossed)
Let's see if I can convince them thanks for the tips. I been with T-Mobile for 5+ years now. Never have an unlocked phone from them
Let's see how it goes.
I tried maybe 5 times now... Called in / Facebook / online chat..... They will not unlock without device paid off and more than 40days service
I'm on EIP customer 10yrs plus and no luck
Only reason I want root is viper anyway.....ugh
jasons1004 said:
I tried maybe 5 times now... Called in / Facebook / online chat..... They will not unlock without device paid off and more than 40days service
I'm on EIP customer 10yrs plus and no luck
Only reason I want root is viper anyway.....ugh
Click to expand...
Click to collapse
I feel ya bro, I'm in the same boat. Got denied through Twitter and their chat. Only reason i root is for viper ?
It's who you talk to you got to just keep calling until you get to the right person to give you the hook up
jasons1004 said:
I tried maybe 5 times now... Called in / Facebook / online chat..... They will not unlock without device paid off and more than 40days service
I'm on EIP customer 10yrs plus and no luck
Only reason I want root is viper anyway.....ugh
Click to expand...
Click to collapse
Ask to talk to a supervisor. I can't imagine you being with them for a decade that they won't do the same for you that they did for me.
Here is the gist copy of my convo on facebook messenger:
ME: Hello, was wondering if someone could help me with an unlock. I'm just looking to unlock bootloader but apparently you can't do that without a full unlock initiated by you guys. I've been a customer for over 16 years and have no plans to leave, just want an unlocked bootloader to play with some extra stuff I have used for years. My number is ###-###-####.
TMO:Hey there Andrew! Thanks for taking the time to reach out to us. My name is Chris, and I'll be your #MagentaExpert today, and I'm eager to help out anyway I can! Before we can unlock any phone it has to meet certain eligibility requirements, and I can definitely check on that for you. Can you follow our secure link, so I can pull up all the details. Also what's the IMEI number for the OnePlus 6T? Let me know once you've had a chance to follow the link. *ChrisScott
***sent my IMEI and accepted the invite link through facebook***
ME:I understand the requirements for unlock, which are likely there to make sure people don't get devices under a deal and cut/run, but I can assure you I am not going anywhere as my tenure with T-Mobile affords me a very pleasant experience with support or really any other requests I may have.
TMO:Thanks for following the link for me! I'm pulling up all the details right now, so bear with me for just one moment please. Thanks! *ChrisScott
TMO:Thanks for your patience! Normally a phone needs to be on the account for at least 40 days, but I'm going to make an exception this time around because you've been apart of our family for a very longtime! I did process the override, so you should be able to follow these steps https://support.t-mobile.com/docs/DOC-38913 to complete the unlock. Let me know if you run into any trouble. In regards to the 9.0.5 there's no date set for the release, but as soon as it is available you should receive a push notification to your phone so you can update it. *ChrisScott
Click to expand...
Click to collapse
amg83 said:
Ask to talk to a supervisor. I can't imagine you being with them for a decade that they won't do the same for you that they did for me.
Here is the gist copy of my convo on facebook messenger:
Click to expand...
Click to collapse
Call again tell them. I've been a customer for 10 years other people have been getting their phone unlocked and I want mine unlocked or I'm going to Verizon ??
amg83 said:
Ask to talk to a supervisor. I can't imagine you being with them for a decade that they won't do the same for you that they did for me.
Here is the gist copy of my convo on facebook messenger:
Click to expand...
Click to collapse
I will use this against them thank you. Lol
---------- Post added at 09:41 PM ---------- Previous post was at 09:14 PM ----------
amg83 said:
Agreed with the other folks on here. Just gotta be straight honest or total bull to get it. I haven't made a single payment on my device, did the $300 trade-in deal and my second attempt was successful by going through their Facebook T-Force team. Told them I wanted to unlock bootloader but that required the phone to be fully unlocked. Also told them I have been a customer for 16+ years. Just adapt your approach to whatever fits you best.
Click to expand...
Click to collapse
How did you get ahold of them on messenger? Just search for TMobile and picked @Tmobile but no reply...
I got a reply just now... Crossing my fingers...ugh
Yeah, just found them at default. They can be a little slow on the reply. https://www.facebook.com/TMobile/
Sent from my ONEPLUS A6013 using Tapatalk